English Language Training Services
(ELTS)
Student Handbook
2014/2015
1
Contents
Contents ................................................................................................................................................ 2
Equal Opportunities ............................................................................................................................. 4
DISCLAIMER ........................................................................................................................................ 4
Dates of Terms ..................................................................................................................................... 4
Swansea University Mission Statement............................................................................................ 5
Department of Student Support Services Mission Statement ....................................................... 5
English Language Training Services Mission Statement ............................................................... 5
English Language Training Services Aims and Objectives ........................................................... 5
Membership and Structure of ELTS .................................................................................................. 6
ELTS Organisational Structure .......................................................................................................... 7
Staff contact information ..................................................................................................................... 9
Emergency Procedures ..................................................................................................................... 11
Student absence................................................................................................................................. 12
Notification of change of contact information ................................................................................. 13
Enrolment ............................................................................................................................................ 14
When do we enrol? ........................................................................................................................ 14
What payments terms do you offer? ........................................................................................... 14
What should I do if I am sponsored?........................................................................................... 15
What if my sponsor fails to pay? .................................................................................................. 16
What would happen if I had difficulty paying my fees? ............................................................ 16
General Conduct and behaviour ...................................................................................................... 17
Student Responsibilities .................................................................................................................... 18
Programmes of study......................................................................................................................... 19
English for University Studies....................................................................................................... 19
Academic Skills for Business Pre-sessional (ASBP) ................................................................ 20
Pre-sessional Programmes .......................................................................................................... 21
LLM/ Law Pre-sessional Programme .......................................................................................... 21
Human and Health Science Pre-sessional................................................................................. 22
Summer Introduction to Academic Skills (IAS) .......................................................................... 23
General English Summer Programme (GESP) ......................................................................... 23
Cambridge Certificate in English Language Teaching to Adults (CELTA) ............................ 24
Academic Regulations for English Language Training Services (ELTS) students .................. 25
2
Student Support Services ................................................................................................................. 29
Disability Office ............................................................................................................................... 30
Assessment and Training Centre for Students with Disabilities (ATC) .................................. 30
Recording for the Blind Centre ..................................................................................................... 31
International Student Advisory Service (ISAS) .......................................................................... 31
International Student Handbook .................................................................................................. 32
Money Advice and Support Office ............................................................................................... 32
Student Wellbeing Service ............................................................................................................ 32
Study Support ..................................................................................................................................... 33
Data Protection ............................................................................................................................... 35
Complaints .......................................................................................................................................... 35
3
DISCLAIMER
ELTS has made all reasonable efforts to ensure that the information contained within
this publication is accurate and up-to-date when published, but can accept no
responsibility for any errors or omissions.
ELTS reserves the right to revise, alter or discontinue programmes and to amend
regulations and procedures at any time, but every effort will be made to notify
interested parties.
You are advised to contact ELTS directly if you require further information.
Dates of Terms
Autumn
6th October 2014 - 12th December 2014
Winter
5th January 2015 - 13th March 2015
Spring
7th April 2015 – 12th June 2015
Summer
7th July 2015 - 12th September 2015
Equal Opportunities
The Department operates under the Equal Opportunities Code of Practice for the
University to ensure that:
No client will receive less favourable treatment on the grounds of race,
colour, nationality, ethnic or national origins, sex (including
transsexuals), marital status, trades union membership, age or
disability.
The University Equal Opportunities Code of Practice can be found on the
Personnel pages of the University website.
4
Swansea University Mission Statement
Swansea University will provide an environment of research excellence, with
research being undertaken that is internationally recognized and that informs all
other activities at the University. Swansea University will deliver an outstanding
student experience, with teaching of the highest quality, which produces graduates
equipped for distinguished personal and professional achievement.
The University community will be a powerhouse for growth in the regional economy,
and will greatly enrich the community and cultural life of Wales. It will contribute to
the health, leisure and well-being of citizens in South West Wales and beyond.
Department of Student Support Services Mission Statement
We aim to provide integrated, professional, student-centred services which offer
information, advice and support to enable every student to develop and achieve their
full potential.
English Language Training Services Mission Statement
ELTS will provide professional, high quality English language training services to
enable every student to develop and achieve their full potential. ELTS will support
international student recruitment through the provision of preparatory English
language subject related programmes of study. ELTS will advise the University on
appropriate English language levels, tests and programmes of study.
English Language Training Services Aims and Objectives
The Aims and Objectives of English Language Training Services are to develop and
maintain a reputation as a leading exponent of English language provision to nonnative speakers of English within the UK HE sector and beyond, by:
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recruiting students with a language ability sufficient for them to improve their
linguistic skills to a level whereby they will successfully progress to, and
complete, further programmes of study, and go on to be well-educated graduates
and postgraduates, capable of achieving their career aspirations.
playing a major role in the recruitment and retention of overseas students by
working closely with Schools and Departments.
developing and delivering a valid and reliable language test – the Swansea
English Language Test overseas(SWELT).
5
Membership and Structure of ELTS
English Language Training Services sits within the Department of Student Services,
enabling close professional links with the International Student Advisory Service and
many others (see below).
ELTS offers a range of general & academic English language support and training,
bridging programmes for overseas students wishing to proceed onto undergraduate
and post graduate studies in the UK, and a teacher training programme.
ELTS is also responsible for the development and delivery of the Swansea English
Language Test (SWELT), a tool used for the assessment of an individual’s ability to
meet the English language entry requirements to UK FE / HE academic
programmes.
The postal addresses and location of ELTS’ offices, as well as telephone and fax
numbers and the opening hours of the general enquiry desk, are shown below.
English Language Training Services (ELTS)
Emily Phipps Building
Hendrefoilan Student Village
Hendrefoilan
Swansea
SA2 7NB
Telephone: 0044 1792 295391
Email: elts@swansea.ac.uk
Web: www.swansea.ac.uk/elts
General enquiries should be directed to the Receptionist at reception during the
following office hours:
Monday – Friday 9.00am – 1.00pm and 2.00 – 5.00pm
General documentation, such as copies of forms that you may need to complete are
available in Reception.
6
ELTS Organisational Structure
Director of
Student
Services
Kevin Child
Head of ELTS
Jo Parfitt
ELTS
Management
team
Teacher
training
coordinator
H&S officer
Peter
Neville
Teacher
training team
Short Course
development
General
English
Summer
Programme
Under 18
tutor
Jennifer
Welti
Assessment
and
Development
Steve
Tanner
Administration
Manager
Lisa Bowen
Assessment
team
Administration
team
EAP/EUS
Coordinator
(Sep - Jun)
Lisa Langley
Programme
tutors
12 -week
pre-sessional
coordinator
EUS deputy
Coordinator
Joanna
Chapman
Programme
tutors
10-week
pre-sessional
coordinator
ICWS link
Alison
Davies
Programme
tutors
ASBP
Coordinator
6-week presessional
coordinator
Emma Main
Programme
tutors
Temporary
EFL tutors
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8
Staff contact information
Name
Rob Anderson
Role
Tutor
Syrie Banner
Tutor
Stephen Beale
Tutor
Stuart Beale
Tutor
Lisa Bowen
Jerome Bradnick
Administration
manager
Tutor
Geraint Brown
Tutor
Joanna Chapman
Deputy
Coordinator
Coordinator
Sarah Collier
Tutor
Alison Davies
Coordinator
Tutor
Lucy Davies
Tutor
Lara Duke
Tutor
Michelle Evans
Neal Evans
Clerical
assistant
Tutor
Lydia Fasham
Trainer
Tutor
Ranya Faux
Tutor
Ali Fuge
Tutor
Fiona Hardy
Trainer
Lecturer
Programme
ASBP
Pre-sessional
ICWS
EUS
Pre-sessional
EUS
Pre-sessional
Email
r.anderson@swansea.ac..uk
s.banner@swansea.ac.uk
s.j.beale@swansea.ac.uk
s.p.beale@swansea.ac.uk
l.j.bowen@swansea.ac.uk
ICWS
j.p.bradnick@swansea.ac.uk
EUS
Pre-sessional
EUS
geraint.brown@swansea.ac.uk
12 week Presessional
EUS
Pre-sessional
10 week Presessional &
ICWS
ASBP
EUS
Pre-sessional
EUS
Pre-sessional
joanna.chapman@swansea.ac.uk
s.collier@swansea.ac.uk
alison.j.davies@swansea.ac.uk
l.davies@swansea.ac.uk
l.duke@swansea.ac.uk
m.l.evans@swansea.ac.uk
EUS
Pre-sessional
CELTA
EUS
Pre-sessional
EUS
Pre-sessional
EUS
Pre-sessional
CELTA
COAH
n.evans@swansea.ac.uk
l.fasham@swansea.ac.uk
r.faux@swansea.ac.uk
a.fuge@swansea.ac.uk
f.hardy@swansea.ac.uk
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Neil Harris
Tutor
Deputy
Coordinator
Trainer
ASBP
Pre-sessional
n.a.harris@swansea.ac.uk
CELTA
VLE Coordinator
Nettie Harry
Receptionist
Tracy Jones
Tutor
ICWS
t.jones@swansea.ac.uk
Lisa Langley
Coordinator
Trainer
Tutor
EUS
CELTA
EUS
Pre-sessional
l.j.langley@swansea.ac.uk
Jon Lishman
Viv Lethbridge
Lucy Lewis
Emma Main
Clerical
assistant
Tutor
Coordinator
Coordinator
Dan Minshall
Trainer
Tutor
Peter Neville
Coordinator
Jo Parfitt
Steve Tanner
Head of
Department
Clerical
Assistant
Coordinator
Lisa Walters
Tutor
Jennifer Welti
Coordinator
James Wheeler
Tutor
Tutor
Eleri Sullivan
a.harry@swansea.ac.uk
j.lishman@swansea.ac.uk
v.lethbridge@swansea.ac.uk
EUS
Pre-sessional
ASBP
6 week Presessional
CELTA
ICWS
Pre-sessional
CELTA
l.a.lewis@swansea.ac.uk
e.main@swansea.ac.uk
d.minshall@swansea.ac.uk
p.l.neville@swansea.ac.uk
j.f.parfitt@swansea.ac.uk
s.e.sullivan@swansea.ac.uk
Assessment
s.tanner@swansea.ac.uk
EUS
Pre-sessional
General English
Summer
EUS
EUS
Pre-sessional
l.morris@swansea.ac.uk
j.welti@swansea.ac.uk
j.p.wheeler@swansea.ac.uk
10
Emergency Procedures
In the event of a medical (or other) emergency call 333 immediately on a
University landline or ask a member of staff to do so. If you are unsure if 333
has been called, call 333 again.
For all emergency calls on University property dial 333 on a University phone. This
helps the University to speed the arrival of the Emergency Services.
IN THE EVENT OF A FIRE
1. Raise the alarm at once by breaking the glass of the nearest fire alarm
call point.
2. Send the first available person to telephone 333 and give the location of
the fire.
3. If appropriate, call for assistance and attack the fire with the correct
extinguisher.
4. If the fire should get out of control, or your escape is threatened, leave
the building at once, closing doors and windows as you go.
IF YOU HEAR THE FIRE ALARM
1. Leave the building immediately, closing all doors behind you.
2. When clear of the building proceed at once to the assembly area for that
building. For Emily Phipps building it is the bottom car park (as
indicated on the green Fire Action signs around the building).

USE NEAREST AVAILABLE EXIT

DO NOT STOP TO COLLECT PERSONAL BELONGINGS

DO NOT USE LIFTS

DO NOT RE-ENTER THE BUILDING
For 24 Hour Emergency Services - Ambulance / Fire / Police
Tel: 333 on campus, Hendrefoelan & Beck Hall Single Rooms
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Tel: 999 outside of the University
Student absence
Student attendance is compulsory and any absence from class with be marked as
unauthorised. Students are expected to have 90% attendance per week.
Attendance policy (Students aged 18 and over)
2 days continuous absence
Student phoned by tutor
Weekly absence below 90%
Attendance letter issued to
student.
Student to meet with
Programme Coordinator
10 days absence
Student to sign disclaimer
Student will be withdrawn
from course.
Any sickness must be
verified by a doctor’s
letter.
Attendance policy (Students aged under 18)
1st day of absence
Tutor will attempt to
contact student
immediately.
If student cannot be
contacted, Programme
Coordinators will contact
the named guardian.
If unsuccessful, case
meeting involving Head of
ELTS and ISAS to be
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arranged.
If you are unwell, or just unable to come to class for whatever reason, you must
inform us of any absence as early as possible, so please phone us to let us know.
The ELTS telephone number is 01792 295391.
You should note that the University is under a legal obligation to report prolonged
absence to the Local Education Authorities/ Sponsors & UK Border Agency.
Notification of change of contact information
If, during the course of your studies, you change your address or mobile phone
number, you must inform the ELTS administration team immediately.
Telephone: 01792 295391
E-mail: elts@swansea.ac.uk
You are under obligation to inform the Accommodation Office of any change of
address, whether term-time or home address. It is not sufficient to inform just your
personal tutor or the school.
Telephone: 01792 295101
E-mail: accommodation@swansea.ac.uk
Website: http://www.swan.ac.uk/international/students/accommodation/
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Enrolment
When do we enrol?
Enrolment takes place on the first day of the course for all of the English courses
with ELTS.
In order to Enrol onto your course, you must bring with you the following:
Current Passport

Current UK address including post code

To enrol you must pay the outstanding course fee in full OR provide us
with evidence of your sponsorship

Evidence of entitlement to study at Swansea University, for example a
Visa or a UK ID Card.
What payments terms do you offer?
All students studying less than a full Academic Year at ELTS are required to
pay their full fees on enrolment day (the first day of the course.)
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Students studying a FULL academic year (October – June)
Students who enrol for a full Academic Year (if enrolment takes place on or before
the first day of the Course) are entitled to pay their course fees in two instalments:

50% of their full course fee on Enrolment Day (the first day of their first
course) and the remaining 50% of their course fee on enrolment day (the first
day of the second course).

Students who fail to pay 50% of their course fees on enrolment day will not be
entitled to pay in instalments.
It is important to note that paying in instalments is a payment option that is
given only to students who are studying for the full academic year. All other
students are required, as stated above, to pay their full fees on enrolment day.
Discount
Students who enrol for a full Academic Year (if enrolment takes place on or before
the first day of the Course) can claim a 2% discount, if the total fee is over £6000
and providing the full course fee is paid in on enrolment day. Students who do not
to pay their full course fees on enrolment day will not be entitled to the 2% discount.
What should I do if I am sponsored?
Some students receive fee support from other sources, such as companies,
scholarships, trust funds, and governments, etc. If this is the case, the University
requires documentary evidence of an award. This evidence must be presented at or
before enrolment and should make specific reference to fees for Academic Year
2014/15. You should ask your sponsor to complete a Confirmation of Sponsorship
form which can be printed from the following link.
https://intranet.swan.ac.uk/documents/sis/sponsorpg.doc
Students claiming to be in receipt of sponsorship will not be permitted to enrol
without appropriate documentation. Sponsors are expected to pay invoices within 30
days. The University will continue to recognise an organisation as a legitimate
sponsor only if payments are received promptly. We do not class parents/family as
sponsors for the purposes of this definition, and reserve the right to reject
sponsorship credentials in certain circumstances.
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What if my sponsor fails to pay?
This is very unusual, but in the event that a sponsor fails to pay all or part of any fee
due you will be held personally responsible for any outstanding amount.
What would happen if I had difficulty paying my fees?
If you find yourself in financial difficulties, you are strongly advised to contact Joanne
Parfitt, Head of Department, or Lisa Bowen, Administrator, in the English Language
Training Services Department. The worst case scenario for non-payment of fees is
that, under University Regulations, you may be required to suspend your studies and
re-enrol for the next course (once all outstanding fees have been paid). It is therefore
important not to ignore any correspondence you may receive from the ELTS
Department or the Finance Department.
Please Note
At the discretion of the Management under exceptional circumstances, students may
be allowed to have a maximum of 2 weeks study without payment of fees. After this
time, they will be required to immediately pay the 2 weeks course fees, and will then
be required to leave their studies until full payment for the course is received.
If you owe any money from any previous period of study at this University, you will
not be allowed to re enrol until the debt has been paid in full.
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General Conduct and behaviour
Please be aware that:

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you are expected to conduct yourself in an orderly manner.
if you attempt to obstruct teaching, study, research or the administration of the
University you will be liable to disciplinary action.
unauthorised absence from the University without proper cause will be liable
to disciplinary action.
you are under an obligation to inform your School / Department of any
criminal conviction prior to and during your period as a student.
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
if you wilfully damage University property, you must pay for its repair and may
be subject to disciplinary action.
Plagiarism
Plagiarism is against Swansea University’s regulations and is defined as ‘the act of
using without acknowledgement another person’s work and submitting it for
assessment, as though it were one’s own work, for instance through copying or
unacknowledged phrasing’
Examples of plagiarism given in the regulations include:
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
‘use of any quotation(s) from the published or unpublished work of other
persons which have not been clearly identified as such by being placed in
quotation marks and acknowledged’.
‘summarising another person’s ideas, judgments, figures, software or
diagrams without reference to that person in the text and the source in the
bibliography’
‘use of the service of ‘ghost-writing’ agencies in the preparation of assessed
work’.
‘use of unacknowledged material downloaded from the internet’.
‘submission of another student’s work as your own’.
‘to reproduce material, without acknowledgement, that has been used in other
work/assessment for your degree programme (self-plagiarism)’.
http://www.swansea.ac.uk/lis/HelpAndGuides/plagiarism/PlagiarismBb/
Portfolio Plagiarism
All final drafts of written work need to be submitted via Turnitin. In any instance of
plagiarism the students will have only ONE opportunity to resubmit work and this can
only then achieve a D grade.
Student Responsibilities

Pay all course fees on the first day of the course. If you do not, you will not be
allowed to enrol in the University until you pay. Please note that course fees
will NOT be refunded

Arrive at class on time. Arriving late causes disruption in the class and this is
unfair to your classmates. If you are later than 10 minutes for your class, you
will not be allowed to enter the class and will be registered as absent on that
18
occasion.

Attend class regularly. An attendance register is taken for every class of the
day and attendance is commented on in the end of course report. Attendance
is also a required question on Visa application forms. You are required to
attend at least 90% of available classes over the period of the course; on a
ten week course there are approximately 200 available classes and you are
therefore required to attend 180 classes. If you do not do so, and cannot
provide clear reasons (with evidence) for your non attendance, you will not
receive an end-of-course certificate.

As soon as you have 5 unexplained absences you will be sent a non
attendance letter. Any non-attendances will be stored in your student file and
reported on your end of course report and visa application form. This report
will be sent to any University department that you have applied to enter, and
this may affect your acceptance.

Students should inform us of any absence as early as possible. If you are
unwell, or just unable to come to class for whatever reason, please phone us
to let us know. The ELTS Sick line telephone number is: 01792 295391.
Programmes of study
ELTS is a diverse department and runs many different courses throughout the year.
Basic information about the courses is included below, more specific information can
be obtained from Programme Coordinators.
English for University Studies
The English For University Studies Pre-sessional (EUS) helps students to improve
the skills they need to progress successfully to their foundation, undergraduate or
19
postgraduate course. Exact course content depends on student’s entry level but
each EUS level will help students to develop the following important academic
language and study skills:

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

Language Skills for Academic Studies
Academic Reading
Listening and Note-taking Skills for Academic Lectures
Academic Writing
Presentation and Academic Speaking Skills
Using Academic Sources and Referencing Skills
Critical Thinking
Academic Vocabulary and grammar practice
Each week includes 23 hours of organised tuition.
During the course students build a portfolio of coursework which is used as part of
the final assessment. Each EUS student has a personal tutor who meets with them
regularly to check on their progress and provide pastoral support if required.
The EUS course runs from October – June.
Academic Skills for Business Pre-sessional (ASBP)
The Academic Skills for Business Pre-sessional (ASBP) is a full-time, 10-week
business pre-sessional programme which focuses on the skills needed for
successful completion of an undergraduate or post-graduate degree programme in
Business. ASBP is divided into a number of modules which helps students to
develop the following important academic language and study skills:

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

Language Skills for Academic Business Studies
Business Communication Studies
Integrated Academic Skills (Academic Reading and Writing)
Listening and Note-taking Skills for Academic Business Lectures
Academic Writing
Presentation and Academic Speaking Skills
Using Academic Sources and Referencing Skills
Critical Thinking
Business Planning
Each week includes 23 hours of organised tuition.
During the course you students build a portfolio of coursework which will be used as
part of the final assessment. Each ASBP student has a personal tutor who meets
with the students regularly to help them to develop individual targets so that they are
able achieve their academic goals in the field of business and management.
20
The ASBP course runs from October to June.
Pre-sessional Programmes
The summer General Academic Pre-sessional programmes are intensive 12, 10 and
6 week courses which will build confidence and enable students to begin
undergraduate or postgraduate programme with a good understanding of the
expectations of academic study at a UK university. The courses will help to develop
the following:







Language Skills for Academic Studies
Integrated Academic Skills (Academic Reading and Writing)
Listening and Note-taking Skills for Academic Lectures
Presentation and Academic Speaking Skills for Presentations, Seminars and
Tutorials
Using Academic Sources and Referencing Skills
Critical Thinking
Individual Project Related To Your Academic Course
Each week includes 23 hours of organised tuition. In addition, students will be
required to carry out a programme of self-study and complete a number of individual
assignments.
During the course students build a portfolio of coursework which is used as part of
the final assessment. Each Summer General Academic Pre-sessional student has a
personal tutor who meets with them regularly to check on their progress and provide
pastoral support if required.
The General Academic Pre-sessional programmes run during the months specified
below.
12-week: June – September
10-week: July – September
6- week: August - September
LLM/ Law Pre-sessional Programme
The summer Law Pre-sessional courses are intensive 10 and 6 week courses which
will build confidence and enable students to begin their Law/LLM undergraduate or
postgraduate programme with a good understanding of the expectations of academic
study in a UK university. The course helps to develop the following:




Language Skills for Legal Studies
Integrated Academic Skills (Academic Reading and Writing)
Academic Lecture Programme
Listening and Note-taking Skills for Academic Lectures
21




Presentation and Academic Speaking Skills for Presentations, Seminars and
Tutorials
Using Academic Sources and Referencing Skills
Critical Thinking
Individual Project Related To Your Academic Course
Each week includes 18 hours of organised tuition plus an individual tutorial at least
one every two weeks. In addition, students are required to carry out a programme of
self-study and complete a number of individual assignments.
During the course students build a portfolio of coursework which is used as part of
the final assessment. Each LLM/ Law Pre-sessional student has a personal tutor
who meets with them regularly to check on their progress and provide pastoral
support if required.
The LLM/ Law Pre-sessional runs during the months specified below
10-week: July – September
6- week: August - September
Human and Health Science Pre-sessional
The summer Human And Health Sciences Pre-sessional is an intensive course
which will build confidence and enable students to begin your undergraduate or
postgraduate programme in the College of Human and Health Sciences. The course
will help you to develop the following:
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

Language Skills for Academic Studies
Integrated Academic Skills (Academic Reading and Writing)
Academic Lecture Programme
Listening and Note-taking Skills for Academic Lectures
Presentation and Academic Speaking Skills for Presentations, Seminars and
Tutorials
Using Academic Sources and Referencing Skills
Critical Thinking
Individual Project Related To Your Academic Course
Each week includes 23 hours of organised tuition. In addition, students are required
to carry out a programme of self-study and complete a number of individual
assignments. The morning sessions of this course are run as part of the General
Pre-Sessional programme; the academic lectures and project parts of the course are
subject related.
During the course students build a portfolio of coursework which is used as part of
the final assessment. Each Human and Health Science Pre-sessional student has a
personal tutor who meets with them regularly to check on their progress and provide
pastoral support if required.
22
The Human and Health Science Pre-sessional runs during the months specified
below.
10-week: July – September
6- week: August - September
Summer Introduction to Academic Skills (IAS)
Our Introduction to Academic Skills (IAS) pre-sessional is a full-time, 10 week
summer programme for students who do not meet the criteria for our main summer
pre-sessional courses.
Introduction to Academic Skills (IAS) helps students to improve the skills needed to
begin progression to future undergraduate or postgraduate course. By completing
IAS successfully, students have a better understanding of the following important
academic language and study skills:







Language Skills for Academic Studies
Academic Reading
Listening and Note-taking Skills for Academic Lectures
Academic Writing
Introduction to Speaking Skills for Academic Contexts
Introduction to Using Academic Sources and Referencing Skills
Critical Thinking.
During the course students build a portfolio of coursework which is used as part of
the final assessment. Each IAS Pre-sessional student has a personal tutor who
meets with them regularly to check on their progress and provide pastoral support if
required.
The IAS course runs from July – September.
General English Summer Programme (GESP)
The General English Summer Programme are 2, 4 and 6 week courses which will
build confidence in using General English. Students are taught in classes which are
suitable for their level of English which will help them to develop the following skills:

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


Grammar and Vocabulary
Reading Skills
Listening Skills
Writing Skills
Communication Skills
Life in Britain
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The course also includes social events and excursions to local places of interest.
The General English Summer Programme is the only EFL course which is run by the
department.
Cambridge Certificate in English Language Teaching to Adults (CELTA)
Our Cambridge English CELTA (Certificate in English Language Teaching to Adults)
course, is offered on a full and a part-time basis, for participants who:



hope to start a career in English language teaching abroad or in the UK
would like a qualification which is recognised world-wide as basic training for
employment in EFL teaching
would like to join our database of job opportunities around the world
Participants do not need previous experience or knowledge of teaching or
knowledge of a foreign language for this course.
CELTA is offered as a four-week full-time course and a ten-week part-time course.
The full-time programme is an intensive course which lasts four weeks, running
from 9.00 am to 5.00 pm. every weekday.


The mornings are taken up with input sessions - lectures, seminars and
workshops. All of this is very practical and directed towards giving participants
the information and skills needed to operate effectively in the classroom.
The afternoons are dedicated to providing participants with supervised
teaching practice, Participants are always observed by experienced teachers,
and teaching sessions are followed by oral and written feedback sessions.
These are always framed to give the maximum help, advice and
encouragement to Participants in developing an efficient and effective
classroom style.
The part-time programme is a semi-intensive course which lasts ten weeks,
running from 1pm to 8 pm on two weekdays


The first part of the afternoon is dedicated to providing students with
supervised teaching practice, Participants are always observed by
experienced teachers, and teaching sessions are followed by oral and written
feedback sessions. These are always framed to give the maximum help,
advice and encouragement in developing an efficient and effective classroom
style
The second half of the day (usually 5pm-8pm) is taken up with input sessions
- lectures, seminars and workshops. All of this is very practical and directed
towards giving participants the information and skills needed to operate
effectively in the classroom.
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All sessions take place in small groups. For input, the maximum course size is 18
trainees; in the afternoon teaching sessions this becomes a maximum group of six.
We are fortunate to be able to recruit volunteer non-native speaker students at
different levels of ability to form a real environment in which participants can gain
teaching experience. Participants are guaranteed six hours supervised and observed
teaching to at least two levels of student ability. Co-trainees also observe all teaching
sessions.
Academic Regulations for English Language Training Services
(ELTS) students
1.
Introduction
1.1.
These regulations are relevant to students pursuing English for
University Studies. Such Students shall not be eligible to be considered
for any award from Swansea University and will not qualify for an
award.
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1.2.
Such students shall be defined as not pursuing a named programme of
study but studying a single module or a limited number of modules.
1.3.
All students must enrol with the University and pay the appropriate fees
prescribed by the University.
2. Admissions and Entry Conditions
2.1.
All potential candidates must apply to ELTS in the first instance.
2.2.
Normally candidates shall be required to demonstrate that they meet
the minimum entry requirements as identified by the Service Provider
(ELTS).
2.3.
Candidates must comply with the University’s academic and general
regulations
2.4.
Minimum English language entry requirement is IELTS 4.0 (or
equivalent)
Recommended entrance scores are:




October: IELTS 4.0 or equivalent
January: IELTS 4.5 or equivalent
April:
IELTS 5.0 or equivalent
July:
IELTS 5.0 or equivalent
3.
Structure of Semesters
3.1.
The academic year shall be structured in accordance with the relevant
regulations in force at the time and may or may not be relevant to such
students.
4.
University Enrolment
4.1.
Students must enrol in order to be recognised as a student of the
University. Such students enrolling for the first time at the University
must provide proof of name, date of birth, sponsor and previous
qualifications (if requested to do so).
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5.
Selection of Modules
5.1.
Modules shall be specified by the Service Provider (ELTS).
6.
Handbook
6.1.
Details of the content, learning outcomes and assessment
requirements of modules shall be made available to students by the
Service Provider (ELTS).
7.
Transfer of Modules
7.1.
Transfer of modules shall not be permitted.
8.
Attendance of Students
8.1.
The University expects students to attend all prescribed teaching
sessions associated with each module which they have elected to
pursue.
8.2.
Students who are absent from the course shall be required to send,
without delay, a written explanation to the Service Provider (ELTS).
8.3.
Students who have been absent from an examination shall be required
to send without delay, a written explanation to the Service Provider
(ELTS). In the case of illness, he/she shall also be required to submit a
medical certificate upon the prescribed form which shall be supplied by
the Academic Registry.
8.4.
All students shall note that it is their responsibility to make their Service
Provider (ELTS) aware as soon as possible of any extenuating
circumstances which could have an effect on their performance.
Academic appeals based on extenuating circumstances which could
have been brought to the attention of the appropriate Service Provider
(ELTS) prior to the meeting of ELTS Exam Moderation Board shall not
be considered
9.
Special Provision
9.1.
It shall be the candidate’s responsibility to inform the relevant Service
Provider (ELTS) of any disability or of any extenuating circumstances
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which might require special provision for assessment. Candidates
shall be required to produce appropriate documentation in support. All
requests, whether resulting from long-term disability or short-term
circumstances, shall be set out on the appropriate form and supported,
where possible, by written evidence.
9.2.
Further details and guidelines on special examination arrangements
shall be found in the document Guidelines for Schools for dealing with
students with extenuating circumstances and/or special needs, as
published on the Academic Registry web pages.
10.
Assessment Regulations
10.1.
All candidates must comply with the attendance and assessment
requirements, which shall include an attendance pre-requisite
prescribed by ELTS (90% attendance), sitting examinations at the time
and date stipulated by the University, and any other requirements as
outlined in the Service Provider (ELTS)’s handbook.
10.2.
Should a Student not achieve the require score. They shall, at the
discretion of the Service Provider, be given further opportunity to
achieve a higher score.
10.3.
The following University and Service Provider (ELTS) regulations, rules
and procedures governing assessment, shall apply to:




disciplinary
unfair practice
special provision for assessment
examination regulations, including absence, conduct,
extenuating circumstances
10.4.
The results of Students shall be confirmed and verified by the Service
Provider (ELTS)’s Exam Moderation Board and where appropriate the
Faculty Examination Board.
11.
Suspensions/Withdrawals
11.1.
Regulations governing suspension of studies shall not normally apply.
However, in exceptional circumstances ELTS may request a
suspension of studies. Students shall be expected to comply with the
University’s withdrawal procedures.
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12.
Monitoring Progress
12.1.
Students’ progress shall be monitored by the Service Provider (ELTS).
13.
Examining Boards and Appointment of Examiners
13.1.
All examinations shall be conducted under the jurisdiction of the
University’s regulations governing examinations and assessment.
These regulations shall be made available on the Academic Registry’s
web pages.
14.
Verification of Score
14.1.
Students shall be permitted to request a verification of their score from
the Service provider (ELTS).
15.
Unfair Practice
15.1.
Allegations of unfair practice shall be considered in accordance with
the Unfair Practice procedures and regulations as published on the
Academic Registry’s web pages.
16.
Completion of Study
16.1.
On a course by course basis, students shall be issued with a result
letter which shall provide details of the final score awarded.
16.2.
Upon successful completion of a course the Service Provider (ELTS)
may issue a student with a Certificate of Completion.
Student Support Services
Contact details:
Tel: 01792 602000
Email: student.services@swansea.ac.uk
Web: www.swansea.ac.uk/study/current/StudentSupportServices
The Student Support Services Department can be found in the Keir Hardie Building,
Ground Floor. It offers a ‘one-stop-shop’ to provide information, advice and support
to students and staff working with them. It comprises:
29
Disability Office
International Student Advisory Service (ISAS)
Money Advice - Student Financial Aid Office
Student Counselling Service
Students can be referred to the department if they have a general enquiry,
specific problem or just need to talk things through. Enquiries from staff
seeking to support students are also welcome.
Disability Office
Tel: 01792 602000
Fax: 01792 513200/295090
Email: disability@swansea.ac.uk
Web: http://www.swan.ac.uk/study/current/StudentSupportServices/DisabilityOffice/
The University Disability Office provides a wide range of support services for those
with disabilities. The main office is based in the Student Support Services
Department, Ground Floor, Keir Hardie and include:






Disability Office Manager – service management and development.
Caseworkers - a comprehensive advice and information service for students
from initial enquiries prior to application and throughout their chosen course of
study.
Dyslexia Tutor – one to one tutorials and group presentations & workshops for
students with Specific Learning Difficulties.
IT Support Officer – a help desk service to resolve problems with specialist
technology and training on specialist software packages.
Mental Health Coordinator – advice and information for staff and students,
individual student support and coordination with NHS Mental Health Services.
Support Coordinator – coordinates non-medical support recommended in
students assessment of needs reports e.g. note-takers, readers, mentors, subject
specific support, sighted assistance etc.
Assessment and Training Centre for Students with Disabilities (ATC)
The Disability Office also includes an Assessment and Training Centre, which
provides:
30


Assessment Officer - an assessment of needs interview and report that
considers the effects of s students disability on study, makes recommendations
for support (equipment, personal and consumable) and indicates the associated
costs. The assessment report enables students to access the Disabled Students
Allowance (DSA) from LEA’s to fund the recommended support.
Alternative examination venue - a fully accessible and appropriately equipped
facility.
Recording for the Blind Centre
Web: http://www.swan.ac.uk/lis/library/rcfb/
The Recording for the Blind Centre works closely with colleagues in the Disability
Office and Library and Information Centre to provide materials in Braille, large print
and/or tape.
For further information about the range of services on offer, please visit the website
or consult the current Support Services Handbook for a summary.
International Student Advisory Service (ISAS)
Tel: 01792 295984 or 01792 602243
Email: ISAS@ swansea.ac.uk
Web: http://www.swansea.ac.uk/study/current/StudentSupportServices/ISAS/
The International Student Advisory Service (ISAS) provides information, advice and
support on non-academic matters to all international (non-UK) students and their
dependants. The service operates according to the UKCOSA/AISA Code of Ethics
for those advising international students and the Rules and Code of Standards of the
Office of the Immigration Services Commissioner.
Common areas of advice include UK immigration, travelling in the EU, financial
hardship, employment regulations and visiting friends and family.
ISAS operates the Home Office Batch Scheme to assist students with extending
their visas, and arranges Police Registration on campus.
Specific induction sessions are arranged for international students.
Students can drop in for advice on simple matters or make an appointment with an
adviser to discuss more complicated matters in detail. The drop in service operates
each weekday morning and appointments are scheduled in the afternoons.
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International Student Handbook
The International Student Handbook is produced each year and sent to prospective
students. It is also available on the ISAS website at: ISAS@swansea.ac.uk - click on
International Student Handbook
Money Advice and Support Office
Tel: 01792 606699
Email:
MoneyDoctors@swansea.ac
Web: http://www.swan.ac.uk/study/current/StudentSupportServices/MoneyAdvice/
Students in financial difficulty should be referred to the Money Advice - Student
Financial Aid Office in the Student Support Services Department Ground Floor, Keir
Hardie. The office provides students with information, money advice and debt
counselling. It also administers a range of funds that provide loans, bursaries and
non-repayable grants for students who may be facing financial difficulties and can
offer help and advice on the following:







Student Loans
Student Fees
Higher Education Grant
Welsh Assembly Learning Grants (ALG)
Cross Boarder Funding
Financial Contingency Fund (FCF) - Hardship Grants & Loans
European and International Student Crisis Fund
All applications are carefully considered against set criteria and in the strictest
confidence.
Money Advice and Support Office has morning drop-in sessions on Mondays,
Thursdays and Fridays between 9.30am and 12.30pm N.B. Thursdays are FCF
checks only and afternoon drop-in sessions on Mondays, Tuesdays and Thursdays
between 1.00pm and 4pm N.B. Mondays are FCF checks only. Appointments are
available if requested.
Student Wellbeing Service
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Tel: 01729 295592
Email: wellbeing@swansea.ac.uk
Web: http://www.swan.ac.uk/counselling/
The University operates a free, confidential counselling service. The service gives
individual counselling to those students who find that they are unable to study
effectively or enjoy their life at university, whatever the cause – personal or
academic.
Counselling is provided by professionally qualified counsellors, working to the Ethical
Framework of the British Association for Counselling and Psychotherapy.
The Student Wellbeing Service is located the Horton building (Building 23 on the
Campus Map) Swansea University. The Student Wellbeing Service has drop-in
sessions between 2.00pm – 3.30pm on Mondays, Tuesdays and Thursdays and
between 10.00am – 11.30am on Fridays.
A copy of the Student Wellbeing Service booklet is available from the Horton building
and electronically from the service website:
The website also has links to other websites; one with an extensive range of leaflets
on issues students commonly bring to counselling and a second being a staff guide
to student mental health.
Study Support
With the help and support of several academic departments, the subject teams in
LIS and the Web Office, a list of on-line resources for Study Skills support for
students has been established at
http://www.swan.ac.uk/lis/HelpAndGuides/SubjectGuides/study_skills/
Library and Information Centre
Mon – Fri: 8.15am – Midnight
Sat: 9am – 5pm
Sun: 12noon – 8pm
Hours vary during vacations; check website for details
Tel 01792 295697
Fax 01792 295851
Email library@swansea.ac.uk
Website www.swansea.ac.uk/lis
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Library and Information Services (LIS) provides a wide range of books, journals,
newspapers and other printed materials, as well as videos, DVDs and software
applications. We have over 400 PCs for student use in the Library and Information
Centre, including a number of laptops for loan, with more PCs in branch libraries,
Departments and the Hendrefoelan Student Village. LIS PCs give you free Internet
access, email and filestore. You can access thousands of electronic journal articles,
online databases and a wide range of web resources for your subject area. You can
also connect your own PC or laptop to the University's wireless network, which is
available in all Halls of Residence as well as many public areas around the Singleton
Campus.
The Library and Information Centre includes self issue and self return service points
to help save your time. The online library catalogue (Voyager) can be used to
search for books and journals, as well as to renew your books and place
reservations for books on loan to other students. You are automatically registered
for Library and Computing services when you enrol with the University. Your
University ID card allows you to borrow library materials, and also to operate our
printing and photocopying services. Your computer username is formed from your
University ID number - ask our staff for further details.
Hendrefoelan Student Village
The student village is 2 ½ miles from campus. There is a direct bus service: bus
number 82A during term time from the student village direct to the University main
campus.
The Emily Phipps building contains a Costa Coffee selling both hot and cold food.
Costa Coffee is open from 9.00am to 14.00pm during ELTS term times ONLY.
The student village has a Spar shop with a cash machine. The shop is open during
term time – opening times will be displayed in the Spar shop.
The Miners Library is located next to the Emily Phipps building and is open from 9am
till 8pm Monday to Thursday and 9 till 5 on Friday and Saturday. You are able to use
the photocopier and printing facilities and pay for the copies you make.
Use of the Student study lounge
There is a Student Study Lounge for the students and staff. There are 10 computers
and a variety of self access materials to aid your learning. Your teachers may direct
you there for additional work to supplement your studies.
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Data Protection
The University is compliant with the Data Protection Act. Information on what is
expected from students by the University in relation to the Data Protection Act can
be found in the Student Charter (Section 2.8).
The Data Protection Act allows you to have access to information held about yourself
by the School/ University and where appropriate to have it corrected or deleted. This
is known as the 'subject access right' and it means that you are entitled, on making a
written request to a data controller, to be supplied with a copy of any personal data
held about you. You are required as the data subject to fill in a subject access
request form, copies in Welsh or English are available on the Registry web pages:
The data controller can charge a fee of up to £10 for each register entry for supplying
this information.
Contact details: Telephone: 01792 513675;
E-mail: dataprotection@swansea.ac.uk;
Website:http://www.swan.ac.uk/includes/audience/staff/recordsmanagement/datapro
tection/guidelinesforstudentsonthedataprotectionact/
The website addresses listed below are useful sites providing information and advice
on Data Protection. Please be aware that Swansea University cannot guarantee that
these sites are up to date.
The full text of the 1998 Data Protection Act can be found at:
http://www.opsi.gov.uk/acts/acts1998/19980029.htm
The Information Commissioner’s website lists various codes of practice and
documents relating to the DPA:
http://www.dataprotection.gov.uk
Complaints
If during the course of your studies on any programme with English Language
Training Services you feel you need to complain about any aspect of the course you
should initially speak to your Tutor, Course Coordinator or Head of Department.
Details of the complaints procedure can be found on the following website:
35
www.swan.ac.uk/registry/a-zguide/c/complaintsprocedure/
Should you feel the complaint is of a nature that cannot be dealt with by ELTS then
Swansea University’s complaints procedure is described in detail here:
http://www.swan.ac.uk/registry/academicguide/conductandcomplaints/complaintspro
cedure/
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