AKUNTANSI MANAJEMEN LANJUTAN DESENTRALISASI PENGENDALIAN OPERASIONAL rowland.pasaribu@gmail.c PERTEMUAN I, 30 September 2013 REVIEW KONSEP AKUNTANSI MANAJEMEN AKUNTANSI PERTANGGUNGJAWABAN DESENTRALISASI DAN HARGA TRANSFER REVIEW KONSEP AKUNTANSI MANAJEMEN Definition of Management Accounting: IMA Management accounting is a profession that involves partnering in management decision making, devising planning and performance management systems, and providing expertise in financial reporting and control to assist management in the formulation and implementation of an organization’s strategy. Managerial Accounting as a Career Professional Organizations Institute of Management Accountants (IMA) Publishes Management Accounting and research studies. Administers Certified Management Accountant program Develops Standards of Ethical Conduct for Management Accountants Professional Ethics Ethical business practices build trust and promote loyal, productive relationships with customers, employees and suppliers. Many companies have written codes of ethics which serve as guides for employees to follow. Professional Ethics Competence Confidentiality Integrity Objectivity Resolution of Ethical Conflict Professional Ethics Follow applicable laws, regulations and standards. Maintain professional competence. Competence Prepare complete and clear reports after appropriate analysis. Professional Ethics Do not disclose confidential information unless legally obligated to do so. Do not use confidential information for personal advantage. Confidentiality Ensure that subordinates do not disclose confidential information. Professional Ethics Avoid conflicts of interest and advise others of potential conflicts. Do not subvert organization’s legitimate objectives. Integrity Recognize and communicate personal and professional limitations. Professional Ethics Avoid activities that could affect your ability to perform duties. Refrain from activities that could discredit the profession. Integrity Communicate unfavorable as well as favorable information. Refuse gifts or favors that might influence behavior. Professional Ethics Communicate information fairly and objectively. Objectivity Disclose all information that might be useful to management. Professional Ethics Resolution of Ethical Conflict Follow established policies of your organization. If unresolved or if policy does not exist: Clarify relevant concepts in a confidential discussion with an objective advisor to explore possible courses of action. Discuss problem with immediate supervisor. Professional Ethics Resolution of Ethical Conflict If immediate supervisor is involved in the unethical behavior, discuss at the next level. If problem is not resolved, the last resort is to resign. Generally, do not communicate ethical conflicts to outsiders. Major Themes in Managerial Accounting Behavioral Issues Information and Incentives Costs and Benefits Managerial Accounting Evolution and Adaptation in Managerial Accounting Service Vs. Manufacturing Firms Emergence of New Industries Global Competition Focus on the Customer Cross-Functional Teams Continuous Improvement Computer-Integrated Manufacturing Change Information and Communication Technology Product Life Cycles Total Quality Management Time-Based Competition Just-in-Time Inventory Managerial Accounting in Modern Production Environments • Key developments that reshaped Managerial Accounting include: – Integrated information systems – Web hosting – Just-in-time and lean production – Total Quality Management – Theory of constraints – Benchmarking and continuous improvement The Goal of Good Management is to Create Value • Cost Management is applying the value criteria to every decision we make, every activity we perform, and every process we complete. • Modern accounting systems do not just evaluate good stewardship but must provide managers with the information managers need to improve value. • Management accounting systems are used to enhance both decision making and management control. • Management accounting systems do not need to be perfect, only ‘good enough’ to increase value. New Management Trends to Create Value • Encourage Management Accounting Systems Redesign, for example. – – – – – – – – Customer focus Quality focus Delivery focus Outsourcing and the virtual company Communications Shortening product life cycles Team development Deregulation in the service sector Perubahan Lingkungan Bisnis Menentukan hal apa saja yang tidak perlu dilakukan, bagaimana perusahaan harus dikelola dan bagaimana pekerjaan dilakukan Beberapa praktek manajemen: • JIT (Just In Time) • Manajemen Mutu Total (TQM) • Rekayasa Ulang • Teori Kendala (Theory of Constrain/TOC) JIT (Just In Time) • Sistem Pengendalian Persediaan dan Produksi JIT: >> Membeli BB dan memproduksi unit output sesuai dengan permintaan aktual dari pelanggan >> Persediaan dikurangi sampai pada tingkat minimum (bahkan sampai titik nol) • Dampak JIT (perush. Manufaktur): >> Efisiensi dan mengurangi biaya (penyimpanan dan pemesanan) serta meningkatkan efisiensi dan efektifitas operasi. Bahan bahan baku yang diterima segera masuk ke proses produksi, bahan produksi lainnya segera digabungkan dan dikerjakan, dan produk yang telah jadi segera dikirimkan kepada pelanggan. TQM (Total Quality Management) Perbaikan terus menerus yang memiliki karakteristik : >> Fokus pada pelayanan pelanggan >> Pemecahan masalah secara sistematis dengan menggunakan tim yang ada di garda depan yang dibekali dengan salah satu alat manajemen >> Penentuan tolok ukur (benchmarking) yang dilakukan dengan mempelajari organisasi terbaik yang ada untuk menjelaskan tugas tugas tertentu. Increased emphasis on product quality because goods are produced only as needed Total Quality Management (TQM) - a philosophy of zero defects - Gambaran utama TQM adalah meningkatkan produktivitas dengan mendorong penggunaan pengetahuan dalam mengambil keputusan dan menekan perilaku defensif yang tidak produktif. LO 8 Identify trends in management accounting. Rekayasa Ulang Proses (Process Reengineering-PR) Meliputi desain ulang secara menyeluruh proses bisnis dalam rangka menghilangkan aktivitas yang tidak bernilai tambah dan mengurangi kemungkinan terjadinya kesalahan. Rekayasa ulang mengandalkan pada spesialis dari luar perusahaan. >> Merupakan pendekatan yang lebih radikal dibandingkan TQM >> Sebagai ganti perbaikan sistem yang dirancang serial dan bertahap. >> Dalam PR suatu proses bisnis diplot dalam sebuah diagram secara detail, dikritik dan kemudian dirancang ulang untuk menghilangkan langkah-langkah yang tidak diperlukan, mengurangi kemungkinan terjadinya kesalahan dan mengurangi biaya. Proses bisnis adalah serangkaian tahapan yang harus dilakukan untuk menjalankan tugas-tugas dalam dalam suatu bisnis. Teori Kendala (Theory of Contrains/ToC) Menekankan pada pentingnya mengelola kendala yang dihadapai oleh organisasi. Karena kendala adalah sesuatu yang menghalangi organisasi, proses perbaikan akan efektif kalau difokuskan pada kendala yang dihadapi • Teori kendala didasarkan pada pandangan bahwa manajemen kendala secara efektif merupakan kunci keberhasilan Activity-Based-Costing (ABC) Allocates overhead based on use of activities Results in more accurate product costing and scrutiny of all activities in the value chain Balanced Scorecard Evaluates operations in an integrated fashion Uses both financial and non-financial measures Links performance measures to overall company objectives LO 8 Identify trends in management accounting. Review Question Which of the following managerial accounting techniques attempts to allocate manufacturing overhead in a more meaningful manner? a.Just-in-time inventory. b.Total-quality management. c.Balanced scorecard. d.Activity-based costing. LO 8 Identify trends in management accounting. The Strategic Approach to Teaching Management Accounting Topics —An Introduction Strategic Cost Management: Basic Concepts Strategic decision making is choosing among alternative strategies with the goal of selecting a strategy, or strategies, that provides a company with reasonable assurance of long-term growth and survival The key to achieving this goal is to gain a competitive advantage. Strategic cost management is the use of cost data to develop and identify superior strategies that will produce a sustainable competitive advantage. A Model of the Decision-Making Process Competitive Advantage Competitive advantage is the process of creating better customer value for the same or lower cost than that of competitors or creating equivalent value for lower cost than that of competitors. Customer value is the difference between what a customer receives (customer realization) and what the customer gives up (customer sacrifice). The total product is the complete range of tangible and intangible benefits that a customer receives from a purchased product. Michael Porter: Strategic Positioning Cost Leadership—outperform competitors by producing at the lowest cost, consistent with quality demanded by the consumer Differentiation—creating value for the customer through product innovation, product features, customer service, etc. that the customer is willing to pay for Aspects of the Two Competitive Strategies Aspect Basis of competitive advantage Cost Leadership Lowest cost in the industry Often, a limited Product line selection Lowest possible cost with high quality and Production emphasis essential product features Differentiation Unique product or service Wide variety, differentiating features Innovation in differentiating products Marketing emphasis Premium price and innovative, differentiating features Low price Strategic Positioning There are three general strategies that have been identified: – cost leadership – product differentiation – focusing Strategic Positioning A cost leadership strategy happens when the same or better value is provided to customers at a lower cost than a company’s competitors. Example: A company might redesign a product so that fewer parts are needed, lowering production costs and the costs of maintaining the product after purchase. Strategic Positioning (continued) A product differentiation strategy strives to increase customer value by increasing what the customer receives (customer realization). Example: a retailer of computers might offer on-site repair service, a feature not offered by other rivals in the local market. Strategic Positioning (continued) A focusing strategy happens when a firm selects or emphasizes a market or customer segment in which to compete. Example: Paging Network, Inc., a paging services provider, has targeted particular kinds of customers and is in the process of weeding out the nontargeted customers. Consequences of Lack of Strategic CostManagement Information Decision-making based on guess and intuition Lack of clarity about direction and goals Over time, lack of a clear and favorable perception of the firm by customers and suppliers Incorrect decisions: choosing products, markets, or manufacturing processes that are inconsistent with the organization’s strategy For control purposes, cannot link performance effectively to strategic goals … Tools for Integrating Strategy into Management Accounting -- The Value Chain -- Strategy Maps & the Balanced Scorecard (BSC) Introducing Strategy Strategic Positioning Strengths Weaknesses Value Chain Strategy Map Balanced Scorecard (BSC) Opportunities Threats Value Chain Refers to all activities associated with providing a product or service For a manufacturing firm these include the following: LO 8 Identify trends in management accounting. Industrial Value Chain The industrial value chain is the linked set of value-creating activities from basic raw materials to the disposal of the finished product by end-use customers. Fundamental to a value-chain framework is the recognition that there exist complex linkages and interrelationships among activities both within and external to the firm. Value Chain Analysis: A Detailed Look at Strategy… The Value Chain is a linked set of value-adding activities used by an organization to deliver its value proposition to its customers. It consists of: o “Upstream” Activities o Manufacturing/Operations o “Downstream” Activities Value-Chain Analysis Identify value-chain activities Develop competitive advantage by: Identifying opportunities for adding value for the customer Identifying opportunities for eliminating nonvalue added activities and reducing cost Understand linkages among suppliers, the entity, and customers Internal and External Linkages There are two types of linkages that must be analyzed and understood: internal and external linkages. Internal linkages are relationships among activities that are performed within a firm’s portion of the value chain. External linkages describe the relationship of a firm’s value-chain activities that are performed with its suppliers and customers. There are two types: supplier linkages and customer linkages. Strategy Maps & the Balanced Scorecard (BSC) The BSC and Strategy Map are used to align the organization’s activities with achieving strategic goals, using the four perspectives: • Financial • Customer • Internal Processes • Learning and Growth vision & mission Exceed shareholder expectations Financial Customer Diversify income stream Diversify customer base Increase sales volume Improve profit margins Increase sales to existing customers Attract new customers Internal Process Target profitable market segments Develop new products Optimize internal processes Attract new customers Learning & Growth Develop employee skills Integrate systems The Balanced Scorecard (BSC): Feedback to Strategy Strategic Positioning Value Chain Strategy Map Balanced Scorecard (BSC) Activity-Based Costing (ABC), RCA, and TDABC Evolution of Cost Accounting Systems Traditional Costing Resources Allocated to ABC (simple & minimal) Resources Consumed by Resources Consumed by Activities Activities Consumed by Cost Objects ABC (multidimensional) Consumed by outputs Cost Objects channels Cost Objects Users ABC/M Framework What Things Cost Root Causes of Costs Resource Costs Resource Drivers Work Activities Performance Measures Activity Cost Assignment Cost Objects Why Things Cost Activity Drivers •Cost Reduction •Process reengineering •Cost of quality •Continuous improvement •Waste elimination •Benchmarking •Design for manufacturing Better Decision •Make versus Buy Making Organizational Activities and Cost Drivers Organizational activities are of two types: structural and executional. Structural activities are activities that determine the underlying economic structure of the organization. Executional activities are activities that define the processes and capabilities of an organization and thus are directly related to the ability of an organization to execute successfully. Organizational Activities and Drivers Structural Activities Building plants centralization Management structuring Grouping employees Complexity of unique processes, Vertically integrating Selecting and using process technologies Structural Cost Drivers Number of plants, scale, degree of Management style and philosophy Number and type of work units Number of product lines, number number of unique parts Scope, buying power, selling power Types of process technologies, experience Organizational Activities and Drivers Executional Activities Executional Cost Drivers Using employees Degree of involvement Providing quality Quality management approach Providing plant layout Plant layout efficiency Designing and producing products Product configuration Providing capacity Capacity utilization Operational Activities Operational activities are day-to-day activities performed as a result of the structure and processes selected by the organization. Examples:Receiving and inspecting incoming parts, moving materials, shipping products, testing new products, servicing products, and setting up equipment. Organizational and Operational Activity Relationships Organizational Activity (Selecting and using process technologies) Structural Cost Driver (JIT: Type of process technology Operational Driver (Number of moves) Operational Activity (Moving material) Internal Value Chain Design Service Develop Distribute Produce Market Exploiting Internal Linkages An Example: Assume that design engineers have been told that the number of parts is a significant cost driver and that reducing the number of parts will reduce the demand for various activities downstream in the value chain. They plan to reduce the price by per-unit savings. Currently 10,000 units are produced. The data of the new design and its effects on demand are given below: Activity Material usage Labor usage Purchasing Warranty repair Cost Driver # of parts Labor hours # of orders # of defects CurrentExpected Capacity Demand 200,000 200,000 10,000 10,000 15,000 12,500 1,000 800 Demand 80,000 5,000 6,500 500 Exploiting Internal Linkages (continued) Potential Savings : Material usage (200,000 - 80,000)$3 $360,000 Labor usage (10,000 - 5000)$12 60,000 Purchasing [$30,000 + $.50(12,500 - 6,500)] 33,000 Warranty repair [($28,000 + $20(800 - 500)] 34,000 Total $487,000 ====== Units 10,000 Unit savings $48.70 Activity-Based Customer Costing An Example: Suppose that the Thompson Company produces precision parts for 11 major buyers. An activity-based costing system is used to assign manufacturing costs to products. The company prices each customer's order by adding order-filling costs to manufacturing costs and then adding a 20% markup (to cover any administrative costs plus profits). Order-filling costs total $606,000 and are currently assigned in proportion to sales volume (measured by number of parts sold). Of the 11 customers, one accounts for 50% of sales, with the remaining ten accounting for the remainder of sales. Orders placed by the smaller companies are also about the same size. Data concerning Thompson’s customer activity are given on PPT 13-22: Exploiting External Linkages (continued) Large Customer 500,000 2 $3,000,000 303,000 $0.606 Ten Smaller Customers 500,000 200 $3,000,000 303,000 $0.606 Units purchased Orders placed Manufacturing cost *Order-filling cost allocated Order cost per unit *Order-filling capacity is purchased in blocks of 45 (225 capacity), each block costing $40,400; variable order-filling activity costs are $2,000 per order; thus, the cost is [(5 x $40,400) + ($2,000 x 202)] Exploiting External Linkage (continued) Assume that ordering costs are allocated using a new driver: Units purchased Orders placed Manufacturing costs *Orders-filling costs Order cost per unit Large Customer 500,000 2 $3,000,000 6,000 $.012 Ten Smaller Customers 500,000 200 $3,000,000 600,000 $1.20 *Order-filling capacity is allocated using number of orders. The allocation rate is $3,000 pre order ($606,000/202 orders). Implications: By using a new driver, we are drastically reducing the orderingcost per unit of the high volume customer (50% of our business). This information could assist Thompson in establishing a new strategy for pricing. Product Life Cycle Viewpoints There are three basic views of the product life cycle: – Marketing viewpoint – Production viewpoint – Consumable life viewpoint Marketing Viewpoint Units of sales Introduction Growth Maturity Decline Life Cycle Cost Management Cost Commitment Curve Life Cycle Cost % 100 90 90 percent of life-cycle costs are committed at this point 75 25 Research Planning Design Testing Production Logistics A Life Cycle Costing Example Suppose that engineers are considering two new product designs for one of its power tools. Both designs reduce direct materials and direct labor content over the current model. The anticipated effects of the two designs on manufacturing, logistical, and postpurchase activities costs are listed below: Cost Behavior Functional-based system: Variable conversion activity rate: Material usage rate: ABC system: Labor usage Material usage: Machining: Purchasing activity: Setup activity: Warranty activity: Customer repair cost: $40 per direct labor hour $8 per part $10 per direct labor hour $8 per part $28 per machine hour $60 per purchase order $1,00 per setup hour $200 per returned unit $10 per hour Life Cycle Costing (continued) Traditional Costing (Overhead allocated by direct labor hours) Direct materials Conversion costb Total manufacturing cost Units produced Unit cost a$8 Design A $ 800,000 2,000,000 $2,800,000 10,000 $ 280 ======== Design B $ 480,000 3,200,000 $ 3,680,000 10,000 $ 368 ======== x 100,000 parts; $8 x 60,000 parts b$40 x 50,000 direct labor hours; $40 x 80,000 direct labor hours Life Cycle Costing (continued) ABC Costing (Overhead allocated by direct labor hours) Direct materials Direct labora Machiningb Purchasingc Setupsd Warrantye Total product costs Units productd Unit cost Postpurchase costs a$5 Design A $ 800,000 500,000 700,000 18,000 200,000 80,000 $2,298,000 10,000 $ 230 $ 80,000 ======== Design B $ 480,000 800,000 560,000 12,000 100,000 15,000 $1,967,000 10,000 $ 197 $ 15,000 ======== Classification Manufacturing Manufacturing Manufacturing Upstream Manufacturing Downstream d$1,000 x 200 setups; $1,000 x 100 setups x 50 ,000 hours ; $5 x 40,000 hours b$10 x 25,000 parts; $10 x 20,000 parts e$200 x 400 defects; $200x 1,000 defects c$60 x 300 design hours; $60 x 2000 design hours Target Costing - Example Assume that a company is considering the production of a new trencher. Current product specifications and the targeted market share call for a sales price of $250,000. The required profit is $50,000 per unit. The target cost is computed as follows: Target cost = $250,000 - $50,000 = $200,000 Target-Costing Model MARKET SHARE OBJECTIVE TARGET PRICE TARGET PROFIT TARGET COST No PRODUCT AND PROCESS DESIGN TARGET COST MET? Yes PRODUCE PRODUCT PRODUCT FUNCTIONALITY Resource Consumption Accounting (RCA) Resource consumption accounting (RCA) is an adaption of ABC that emphasizes resource consumption by greatly increasing the number of resource cost pools, which allows more direct tracing of resource costs to cost objects than an ABC system with fewer cost centers. RCA is particularly appropriate for large organizations with repetitive operations and high-level information systems such as those provided by SAP, Oracle, and SAS. Time-Driven ABC (TDABC) When a substantial amount of the cost of a company’s activities are in a highly repetitive process (much like in the RCA example above), the cost assignment can be based on the average time required for each activity. Time-Driven Activity-Based Costing assigns resource costs directly to cost objects using the cost per time unit of supplying the resource, rather than first assigning costs to activities and then from activities to cost objects. TDABC Example TDABC computes the cost per minute of the resources performing the work activity. Assume 2 clerical workers paid $45,000 annually perform a certain activity that is expected to require 17 minutes. TDABC calculates the total cost as $45,000 x 2 = $90,000; TDABC then calculates the total time available for the activity as 180,000 minutes (assuming 30 hours per week with two weeks vacation: 2 workers x 50 weeks x 30 hours x 60 minutes per hour = 180,000 minutes per year). The TDAC rate for the activity is $0.50 per minute ($90,000 / 180,000).The cost of a unit of activity is $0.50 x 17 min = $8.50; if the activity required 20 min, then the allocation would be $.50 x 20 = $10. Customer Profitability Analysis Customer Profitability Analysis • Customer Relationship Management (CRM): • Customer Lifetime Value (CLV) • Customer Equity Customer Profitability Analysis: The Whale Curve The Whale Curve: 80% from the top 20% (or more!) Cumulative Profits 300 % 100 % 50 % 20% Most Profitable 100 % Least Profitable What Makes for a Profitable Customer? Profitable and unprofitable customers are distinguished by the demands they place on the organization Less profitable customers Small order quantities Special products ordered Heavy discounting Unpredictable demands Delivery times change High technical support Slow payment (imputed interest) More profitable customers Large order sizes Standard products ordered Little discounting Predictable demands Delivery times standard Low technical support On-time payment (imputed interest) These demands can be estimated by activity costs and activity cost drivers Migrating Customers to Higher Profitability – A Strategic Analysis Very Types of Customers Profitable High (Creamy) Product Mix Margin Low (Low Fat) Low High Cost-to-Serve 78 Very unprofitable Customer Relationship Management (CRM) Requires Strategic Cost Management Data Who is more important to pursue with the scarce resources of our marketing budget? Our most profitable customers? Our most valuable customers? What is the difference? The “customer lifetime value” (CLV) measure is intended to answer this question. You are a pharmaceutical supplier: which customer is more important? Dentist A Dentist B Sales = $750,000 Sales = $375,000 profits = $100,000 profits = $40,000 Age 61 Age 25 Which is more profitable? Which is more valuable? Customer Lifetime Value (CLV) What is it? The projected economic value of customer relationships during the whole period of the relationship between the customer and company. The Measure The net present value (NPV) of all future profits from that customer; it is a projection, from when the customer is acquired or from the current date. Customer Equity What is it? The economic value of ALL customer relationships. The Measure The sum of the CLVs for all customers. How Used Provides a measure of the value of the company from the perspective of customer profitability. The Management & Control of Quality (including Six-Sigma and Lean) Relationship between TQM & Financial Performance A Strategic Model for Managing Quality Lean Manufacturing • • • • At the heart of lean manufacturing is the Toyota Production System (TPS): a long-term focus on relationships with suppliers and coordination with these suppliers; an emphasis on balanced, continuous flow manufacturing with stable production levels; continuous improvement in product design and manufacturing processes with the objective of eliminating waste ; and flexible manufacturing systems in which different vehicles are produced on the same assembly line and employees are trained for a variety of tasks Accounting for Lean There are three reasons why the improvements in financial results typically appear later than the operating improvements from implementing lean. • Customers will benefit from the improved manufacturing flexibility by ordering in smaller, more diverse quantities. • Improvements in productivity will create excess capacity; as equipment and facilities are used more efficiently, some will become idle. • The decrease in inventory that results from lean means that, using full cost accounting, the fixed costs incurred in prior periods flow through the income statement when inventory is decreasing. Accounting for Lean Lean accounting uses value streams to measure the financial benefits of a firm’s progress in implementing lean manufacturing. Each value stream is a group of related products or services. Accounting for value streams significantly reduces the need for cost allocations (since the products are aggregated into value streams) which can help the firm to better understand the profitability of its process improvements and product groups. Lean Accounting – Value Streams Rimmer Company Value Stream Income Statement Digital Cameras Sales Operating Costs Materials Labor Equipment related costs Occupancy costs Total Operating Costs Less Other Value Stream Costs Manufacturing Selling and Administration $ $ 25,200 168,000 92,400 11,200 585,000 $ $ - 120,000 10,000 130,000 240,000 10,000 158,200 (10,000) $ 148,200 Total 540,000 $ 1,125,000 154,000 $ 450,800 12,800 88,000 48,400 4,800 296,800 Value Stream Profit before inventory change Less: Cost of decrease in inventory Value Stream Profit Video Cameras $ 250,000 380,000 136,000 (20,000) 294,200 (30,000) 116,000 $ Less Nontraceable Costs Manufacturing Selling and Administration 155,000 54,000 Total Nontraceable Fixed Costs Operating Income 264,200 209,000 $ 55,200 Operational and Managementlevel Performance Measurement Performance Measurement • Motivation and Evaluation – Incentives: right decisions • Align performance measurement with strategy – Incentives: working hard • Compensation and bonus plans – Equity/fairness • Controllability • Cost allocations • Operational-level and Management-level Operational Performance Measurement with a Flexible Budget Schmidt Machinery Company Analysis of Operations For the period ended October 31, 20X6 2010 2010 Data Item for Analysis Units Sold Sales Variable Expenses Contribution Margin Fixed Expenses Operating Income Actual Flexible Budget Variance Flexible Budget 780 0 $639,600 350,950 $288,650 $160,650 $128,000 $15,600 50 $15,650 $10,650 $5,000 F F F U F Sales Volume (Activity) Variance Master (Static) Budget 780 220 U 1000 $624,000 351,000 $273,000 $150,000 $123,000 $176,000 99,000 $77,000 $0 $77,000 U F U $800,000 450,000 $350,000 $150,000 $200,000 U Management Performance Measurement Cost Centers • Engineered Cost (cost driver: volume based) •Flexible Budget • Discretionary Cost (cost driver?) •Master Budget • “Profit Center” – one step from outsourcing… Management Performance Measurement • Profit Centers: • Variable costing income statements • Issue of transfer pricing • Role and importance of nonfinancial performance indicators • Investment Centers: • ROI vs. RI vs. EVA® •Measurement issues • Issue of transfer pricing • Role and importance of non-financial performance indicators Management –Level Performance Measurement: When to Use Profit or Cost Center Customer Plant Warehouse Using Software in the Strategic Cost Management Using Software in the Strategic Cost Management 1. Excel: Goal Seek Solver 2. ABC: OROS (SAS), SAP, … Excel 3. Simulation: Crystal Ball, @Risk, Excel(Formulas/Functions) ABC Software: OROS Quick (from SAS) • Comprehensive: resources through objects • Allow a couple of classes • Short Tutorial, 13 pages, couple of hours • Blue Ridge Manufacturing Case Introduction to Management Accounting Strategic Positioning Ethics Implementing Strategy Product Costing Cost Behavior (Planning and Operational Control) The Value Chain Volume Based (Job Costing) Cost Estimation The Balanced Scorecard Management Control CVP Analysis Master Budget Activity based Costing Decision Making Flexible Budgets Product Life Cycle Target Costing Life Cycle Costing Cost Accounting Strategic Positioning Ethics Implementing Strategy The Value Chain The Balanced Scorecard Product Costing Cost Behavior (Planning and Operational Control) Job Costing Product Life Cycle Cost Estimation Target Costing CVP Analysis (ABC) Life Cycle Costing ABC Costing Process Cost Joint Costs Standard Costing Master Budget (ABC) Decision Making (ABC) Managing Constraints Advanced Management Accounting Strategic Positioning Ethics Implementing Strategy Cost Behavior (ABC-based) The Value Chain Cost Estimation (Regression) The Balanced Scorecard (BSC) Management Control (TP) Executive Compensation Business Valuation Product Life Cycle Target Costing CVP Analysis Master Budget Decision Making (LP) Life Cycle Costing Comparison of JIT Approaches with Traditional Manufacturing and Purchasing JIT 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Pull-through system Insignificant inventories Small supplier base Long-term supplier contracts Cellular structure Multiskilled labor Decentralized services High employee involvement Facilitating management style Total quality control Buyers’ market Value-chain focus Traditional 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Push-through system Significant inventories Large supplier base Short-term supplier contracts Departmental structure Specialized labor Centralized services Low employee involvement Supervisory management style Acceptable quality level Sellers’ market Value-added focus AKUNTANSI PERTANGGUNGJAWABAN Learning Objectives • Define responsibility accounting and describe the four types of responsibility centers Responsibility Accounting •Responsibility accounting is a system that measures the results of each responsibility center and compares those results with some measure of expected or budgeted outcome. – There are four major types of responsibility centers: Cost center Revenue center Profit center Investment center 10-106 Responsibility Accounting Cost Center Cost, profit, and investment centers are all known as responsibility centers. Profit Center Responsibility Center Investment Center 10-107 Cost Center A segment whose manager has control over costs, but not over revenues or investment funds. 10-108 Profit Center A segment whose manager has control over both costs and revenues, but no control over investment funds. Revenues Sales Interest Other Costs Mfg. costs Commissions Salaries Other 10-109 Investment Center Corporate Headquarters A segment whose manager has control over costs, revenues, and investments in operating assets. 10-110 Responsibility Centers Investment Centers Operations Vice President Salty Snacks Product Manger Bottling Plant Manager Beverages Product Manager Warehouse Manager Superior Foods Corporation Corporate Headquarters President and CEO Finance Chief FInancial Officer Legal General Counsel Personnel Vice President Confections Product Manager Distribution Manager Cost Centers Superior Foods Corporation provides an example of the various kinds of responsibility centers that exist in an organization. 10-111 Responsibility Centers Superior Foods Corporation Corporate Headquarters President and CEO Operations Vice President Salty Snacks Product Manger Bottling Plant Manager Beverages Product Manager Warehouse Manager Finance Chief FInancial Officer Legal General Counsel Personnel Vice President Confections Product Manager Distribution Manager Profit Centers Superior Foods Corporation provides an example of the various kinds of responsibility centers that exist in an organization. 10-112 Responsibility Centers Superior Foods Corporation Corporate Headquarters President and CEO Operations Vice President Salty Snacks Product Manger Bottling Plant Manager Beverages Product Manager Warehouse Manager Finance Chief FInancial Officer Legal General Counsel Personnel Vice President Confections Product Manager Distribution Manager Cost Centers Superior Foods Corporation provides an example of the various kinds of responsibility centers that exist in an organization. Management Hubs Profit Centers. Subunit that has responsibility for generating revenue as well as for controlling costs. Cost Centers. Subunit that has responsibility for controlling costs but does not sell product. i.e. service departments. Profit Center Organize business into subunits, profit center & cost centers. Track variable costs to profit centers. Control escalators Allocate asset use to subunits. Evaluate on contribution margin and amount of capital invested. Word List Cost Behavior Variable Costs. Variable Costs per unit are constant. Fixed Costs. Fixed costs per unit vary with production level. Mixed Costs. Semi-variable costs change in total with changes in production level, but not proportionately. Terms to Recognize Cost volume profit analysis Contribution Margin Profit = Sales (S) – Sales -- Variable Costs Variable Costs (VC) – Contribution Margin Fixed Costs (FC) Ratio • (Sales – Variable Costs)÷ Sales Cost-Volume-Profit Diagnostics Breakevent Point Sales (in dollars) = Fixed Costs / Contribution margin ratio Sales (units) = Fixed Costs / Contribution margin per unit Cost or Revenue ($) Quantity Produced Break-Even Diagram Break Even Quantity Break Even Quantity Profit / Loss Corridor Variable Costs Cost or Revenue ($) Fixed Cost Quantity Produced Break-Even Diagram Fixed Cost Break Even Quantity Increased Fixed Costs Break Even Quantity Break-Even Diagram Profit / Loss Corridor Variable Costs Cost or Revenue ($) Fixed Cost Quantity Produced Vocabulary Differential costs and Opportunity Costs. revenue The benefit given The additional cost up by selecting one or revenue incurred alternative over when one alternative is another. i.e. Interest chosen over another. on stored grain. Sunk cost. Costs that are already incurred & not reversible. Responsibility Accounting Model •The responsibility accounting model is defined by four essential elements: assigning responsibility establishing performance measures or benchmarks evaluating performance assigning rewards Types of Responsibility Accounting •Management accounting offers the following three types of responsibility accounting systems. Functional-based Activity-based Strategic-based Functional-Based Responsibility Accounting System •A functional-based responsibility accounting system assigns responsibility to organizational units and expresses performance measures in financial terms. –It is the responsibility accounting system that was developed when most firms were operating in relatively stable environments. Elements of a Functional-Based Responsibility Accounting System Organizational Unit Individual in Charge Responsibility is Defined Operating Efficiency Financial Outcomes Unit Budgets Standard Costing Static Standards Performance Measures are Established Currently Attainable Standards Elements of a Functional-Based Responsibility Accounting System Controllable Costs Financial Efficiency Performance is Measured Actual versus Standard Financial Measures Promotions Bonuses Individuals are Rewarded Based on Financial Performance Profit Sharing Salary Increases Activity-Based Responsibility Accounting System •An activity-based responsibility accounting system assigns responsibility to processes and uses both financial and nonfinancial measures of performance. –It is the responsibility accounting system developed for those firms operating in continuous improvement environments. Elements of an Activity-Based Responsibility Accounting System Process Team Responsibility is Defined Value Chain Financial Optimal Dynamic Performance Measures are Established ProcessOriented ValueAdded Elements of an Activity-Based Responsibility Accounting System Quality Improvement Time Reductions Performance is Measured Cost Reductions Trend Measures Promotions Bonuses Individuals are Rewarded Based on Multidimensional Performance Gainsharing Salary Increases Strategic-Based Responsibility Accounting System •A strategic-based responsibility accounting system (Balanced Scorecard) translates the mission and strategy of an organization into operational objectives and measures for four different perspectives: The financial perspective The customer perspective The process perspective The infrastructure (learning and growth) perspective Strategy • Strategy specifies how an organization matches its own capabilities with the opportunities in the marketplace to accomplish its objectives • A thorough understanding of the industry is critical to implementing a successful strategy Elements of a Strategic-Based Responsibility Accounting System Customer Financial Responsibility is Defined Process Communicate Strategy Alignment of Objectives Infrastructure Performance Measures are Established Balanced Measures Link to Strategy Elements of a Strategic-Based Responsibility Accounting System Customer Measures Financial Measures Performance is Measured Process Measures Infrastructure Measures Promotions Bonuses Individuals are Rewarded Based on Multidimensional Performance Gainsharing Salary Increases DESENTRALISASI DAN HARGA TRANSFER Learning Objectives Explain why firms choose to decentralize Explain the role of transfer pricing in a decentralized firm. Discuss the methods of setting transfer prices. Decentralization: The Major Issues The degree of decentralization Performance measurement Management compensation The setting of transfer prices Reasons for Decentralization •There are many reasons to explain why firms decide to decentralize, including: – 1. – 2. – 3. – 4. – 5. – 6. – 7. better access to local information cognitive limitations more timely response focusing of central management training and evaluation motivation enhanced competition 10-139 Decentralization in Organizations Advantages of Decentralization Lower-level managers gain experience in decision-making. Lower-level decisions often based on better information. Top management freed to concentrate on strategy. Decision-making authority leads to job satisfaction. Lower level managers can respond quickly to customers. 10-140 Decentralization in Organizations Lower-level managers may make decisions without seeing the “big picture.” Lower-level manager’s objectives may not be those of the organization. May be a lack of coordination among autonomous managers. Disadvantages of Decentralization May be difficult to spread innovative ideas in the organization. 10-141 Decentralization and Segment Reporting An Individual Store Quick Mart A segment is any part or activity of an organization about which a manager seeks cost, revenue, or profit data. A Sales Territory A Service Center 10-142 Superior Foods: Segmented by Geographic Regions Superior Foods Corporation $500,000,000 East $75,000,000 Oregon $45,000,000 West $300,000,000 Washington $50,000,000 Midwest $55,000,000 California $120,000,000 South $70,000,000 Mountain States $85,000,000 Superior Foods Corporation could segment its business by geographic region. 10-143 Superior Foods: Segmented by Customer Channel Superior Foods Corporation $500,000,000 Convenience Stores $80,000,000 Supermarket Chain A $85,000,000 Supermarket Chains $280,000,000 Supermarket Chain B $65,000,000 Wholesale Distributors $100,000,000 Supermarket Chain C $90,000,000 Drugstores $40,000,000 Supermarket Chain D $40,000,000 Superior Foods Corporation could segment its business by customer channel. 10-144 Keys to Segmented Income Statements There are two keys to building segmented income statements: A contribution format should be used because it separates fixed from variable costs and it enables the calculation of a contribution margin. Traceable fixed costs should be separated from common fixed costs to enable the calculation of a segment margin. 10-145 Identifying Traceable Fixed Costs Traceable costs arise because of the existence of a particular segment and would disappear over time if the segment itself disappeared. No computer division means . . . No computer division manager. 10-146 Identifying Common Fixed Costs Common costs arise because of the overall operation of the company and would not disappear if any particular segment were eliminated. No computer division but . . . We still have a CEO. 10-147 Traceable Costs Can Become Common Costs It is important to realize that the traceable fixed costs of one segment may be a common fixed cost of another segment. For example, the landing fee paid to land an airplane at an airport is traceable to the particular flight, but it is not traceable to first-class, business-class, and economy-class passengers. 10-148 Segment Margin Segment Margin The segment margin, which is computed by subtracting the traceable fixed costs of a segment from its contribution margin, is the best gauge of the long-run profitability of a segment. Time 10-149 Traceable and Common Costs Fixed Costs Traceable Don’t allocate common costs to segments. Common 10-150 Activity-Based Costing Activity-based costing can help identify how costs shared by more than one segment are traceable to individual segments. Assume that three products, 9-inch, 12-inch, and 18-inch pipe, share 10,000 square feet of warehousing space, which is leased at a price of $4 per square foot. If the 9-inch, 12-inch, and 18-inch pipes occupy 1,000, 4,000, and 5,000 square feet, respectively, then ABC can be used to trace the warehousing costs to the three products as shown. Pipe Products 9-inch 12-inch 18-inch Total Warehouse sq. ft. 1,000 4,000 5,000 10,000 Lease price per sq. ft. $ 4 $ 4 $ 4 $ 4 Total lease cost $ 4,000 $ 16,000 $ 20,000 $ 40,000 10-151 Levels of Segmented Statements Webber, Inc. has two divisions. Webber, Inc. Computer Division Television Division Let’s look more closely at the Television Division’s income statement. 10-152 Levels of Segmented Statements Our approach to segment reporting uses the contribution format. Income Statement Contribution Margin Format Television Division Sales $ 300,000 Variable COGS 120,000 Other variable costs 30,000 Total variable costs 150,000 Contribution margin 150,000 Traceable fixed costs 90,000 Segment margin $ 60,000 Cost of goods sold consists of variable manufacturing costs. Fixed and variable costs are listed in separate sections. 10-153 Levels of Segmented Statements Our approach to segment reporting uses the contribution format. Income Statement Contribution Margin Format Television Division Sales $ 300,000 Variable COGS 120,000 Other variable costs 30,000 Total variable costs 150,000 Contribution margin 150,000 Traceable fixed costs 90,000 Segment margin $ 60,000 Contribution margin is computed by taking sales minus variable costs. Segment margin is Television’s contribution to profits. 10-154 Levels of Segmented Statements Income Statement Company Television Sales $ 500,000 $ 300,000 Variable costs 230,000 150,000 CM 270,000 150,000 Traceable FC 170,000 90,000 Segment margin 100,000 $ 60,000 Common costs Net operating income Computer $ 200,000 80,000 120,000 80,000 $ 40,000 10-155 Levels of Segmented Statements Income Statement Company Television Computer Sales $ 500,000 $ 300,000 $ 200,000 Variable costs 230,000 150,000 80,000 CM 270,000 150,000 120,000 Traceable FC 170,000 90,000 80,000 Segment margin 100,000 $ 60,000 $ 40,000 Common costs 25,000 Common costs should not be Net operating allocated to the divisions. income $ 75,000 These costs would remain even if one of the divisions were eliminated. 10-156 Traceable Costs Can Become Common Costs As previously mentioned, fixed costs that are traceable to one segment can become common if the company is divided into smaller segments. Let’s see how this works using the Webber, Inc. example! 10-157 Traceable Costs Can Become Common Costs Webber’s Television Division Television Division LCD Plasma Product Lines 10-158 Traceable Costs Can Become Common Costs Income Statement Television Division LCD Sales $ 200,000 Variable costs 95,000 CM 105,000 Traceable FC 45,000 Product line margin $ 60,000 Common costs Divisional margin Plasma $ 100,000 55,000 45,000 35,000 $ 10,000 We obtained the following information from the LCD and Plasma segments. 10-159 Traceable Costs Can Become Common Costs Income Statement Television Division LCD Sales $ 300,000 $ 200,000 Variable costs 150,000 95,000 CM 150,000 105,000 Traceable FC 80,000 45,000 Product line margin 70,000 $ 60,000 Common costs 10,000 Divisional margin $ 60,000 Plasma $ 100,000 55,000 45,000 35,000 $ 10,000 Fixed costs directly traced to the Television Division $80,000 + $10,000 = $90,000 10-160 External Reports The Financial Accounting Standards Board now requires that companies in the United States include segmented financial data in their annual reports. 1. Companies must report segmented results to shareholders using the same methods that are used for internal segmented reports. 2. Since the contribution approach to segment reporting does not comply with GAAP, it is likely that some managers will choose to construct their segmented financial statements using the absorption approach to comply with GAAP. 10-161 Omission of Costs Costs assigned to a segment should include all costs attributable to that segment from the company’s entire value chain. Business Functions Making Up The Value Chain Product Customer R&D Design Manufacturing Marketing Distribution Service 10-162 Inappropriate Methods of Allocating Costs Among Segments Failure to trace costs directly Segment 1 Segment 2 Inappropriate allocation base Segment 3 Segment 4 10-163 Common Costs and Segments Common costs should not be arbitrarily allocated to segments based on the rationale that “someone has to cover the common costs” for two reasons: 1. This practice may make a profitable business segment appear to be unprofitable. 2. Allocating common fixed costs forces managers to be held accountable for costs they cannot control. Segment 1 Segment 2 Segment 3 Segment 4 10-164 Quick Check Income Statement Sales Variable costs CM Traceable FC Segment margin Common costs Profit Hoagland's Lakeshore $ 800,000 310,000 490,000 246,000 244,000 200,000 $ 44,000 Bar $ 100,000 60,000 40,000 26,000 $ 14,000 Restaurant $ 700,000 250,000 450,000 220,000 $ 230,000 Assume that Hoagland's Lakeshore prepared its segmented income statement as shown. 10-165 Quick Check How much of the common fixed cost of $200,000 can be avoided by eliminating the bar? a. None of it. b. Some of it. c. All of it. 10-166 Quick Check How much of the common fixed cost of $200,000 can be avoided by eliminating the bar? a. None of it. b. Some of it. c. All of it. A common fixed cost cannot be eliminated by dropping one of the segments. 10-167 Quick Check Suppose square feet is used as the basis for allocating the common fixed cost of $200,000. How much would be allocated to the bar if the bar occupies 1,000 square feet and the restaurant 9,000 square feet? a. $20,000 b. $30,000 c. $40,000 d. $50,000 10-168 Quick Check Suppose square feet is used as the basis for allocating the common fixed cost of $200,000. How much would be allocated to the bar if the bar occupies 1,000 square feet and the restaurant 9,000 square feet? a. $20,000 The bar would be allocated b. $30,000 1/ of the cost or $20,000. 10 c. $40,000 d. $50,000 10-169 Quick Check If Hoagland's allocates its common costs to the bar and the restaurant, what would be the reported profit of each segment? 10-170 Allocations of Common Costs Income Statement Sales Variable costs CM Traceable FC Segment margin Common costs Profit Hoagland's Lakeshore $ 800,000 310,000 490,000 246,000 244,000 200,000 $ 44,000 Bar $ 100,000 60,000 40,000 26,000 14,000 20,000 $ (6,000) Restaurant $ 700,000 250,000 450,000 220,000 230,000 180,000 $ 50,000 Hurray, now everything adds up!!! 10-171 Quick Check Should the bar be eliminated? a. Yes b. No 10-172 Quick Check Should the bar be eliminated? a. Yes The profit was $44,000 before eliminating b. No the bar. If we eliminate the bar, profit drops to $30,000! Income Statement Sales Variable costs CM Traceable FC Segment margin Common costs Profit Hoagland's Lakeshore $ 700,000 250,000 450,000 220,000 230,000 200,000 $ 30,000 Bar Restaurant $ 700,000 250,000 450,000 220,000 230,000 200,000 $ 30,000 Transfer Pricing •The transferred good is revenue to the selling division and cost to the buying division. This value is called transfer pricing. Transfer Pricing: General Concerns Some Major Issues Impact on divisional performance measures Impact on firm wide profits Impact on divisional autonomy Transfer Pricing Approaches Market price Negotiated transfer prices Cost-based transfer prices Full cost Full cost plus markup Variable cost plus fixed fee A Transfer Pricing Problem Assume the following data for Division A: Capacity in units Selling price to outside Variable cost per unit Fixed costs per unit (based on capacity) 50,000 $15 8 5 Division B would like to purchase units for Division A. Division B is currently purchasing 5,000 units per year from an outside source at a cost of $14. A Transfer Problem Example (continued) 1. 2. 3. Assume division A has idle capacity in excess of 10,000 units: Minimum transfer price = Variable cost + Lost contribution margin = $8 + $0 = $8 Assume division A is working at capacity: Transfer Price = Variable cost + Lost contribution margin = $8 + $7 = $15 (market price) Assume division A is working at capacity, but a negotiated $2 in variable costs can be avoided on intercompany sales. Transfer Price = Variable cost + Lost contribution margin = $6 + $7 = $13 (negotiated price)