Storytelling
Using personal
narratives to
create inclusive
cultures
Morgana Bailey, State Street
Scott Ballina, Deloitte Services LP
Research — covering at work
“Covering is a strategy through which individuals manage or downplay their
differences. Covering can prevent an individual from bringing their authentic selves
to work and hinder an organization from creating a true culture of inclusion”
>3,000
Employees
surveyed
61% of all
Employees
83% of All LGB
Employees
“Uncovering Talent: A new model of inclusion,” 2013, Deloitte University Leadership Center for Inclusion
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www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
Certain services may not be available to attest clients under the rules and regulations of public accounting.
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Storytelling
Copyright © 2015 Deloitte Development LLC. All rights reserved.
Research — diversity at work
93%
stated that their
organization articulated
inclusion as a value
78%
of those stated that their
organization lived up to
that value
“Uncovering Talent: A new model of inclusion,” 2013,
Deloitte University Leadership Center for Inclusion.
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Storytelling
• Key driver of innovation and
business growth
• Groups of diverse problem solvers
can outperform groups of high-ability
problem solvers
• Companies with diverse executive
boards have significantly higher
earnings and returns on equity
• Multicultural networks have been
shown to promote creativity
“Reaping The Benefits Of Diversity For Modern Business
Innovation,” 2014, www.forbes.com.
Copyright © 2015 Deloitte Development LLC. All rights reserved.
Can we bridge across difference?
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Storytelling
Bonding capital
Bridging capital
Connections between
people that is characterized by
strong bonds
Connections between people
that is characterized by
weaker, but more
cross-cutting ties
(Examples: among family
members or among members
of the same ethnic group,
ERGs/BRGs)
(Examples: business
associates, friends from
different ethnic groups, allies,
leaders, mentors)
Copyright © 2015 Deloitte Development LLC. All rights reserved.
Where do we begin?
It all begins with
a conversation.
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Storytelling
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How to construct a story…
Takeoff
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Storytelling
Turbulence
Touchdown
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More than words?
Visual
Vocal
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Storytelling
Verbal
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Is it all about you?
8
Storytelling
Empathy
Story
Putting yourself in
their shoes
Sharing yourself and
your experiences
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Let’s break it down
Takeoff
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Storytelling
Turbulence
Touchdown
Copyright © 2015 Deloitte Development LLC. All rights reserved.
Now it’s your turn
Exercise
Pick a target audience
1
2
3
a. 1 on 1 conversation with a manager or leader
b. 1 on 1 conversation with a peer
c. Introducing yourself before a speech or presentation
Chose a desired outcome (Examples: Engaging a sponsor or
mentor: Encourage someone to come to an event; Build
empathy and understanding with your audience)
Write your personal, authentic narrative
Time: 10 mins
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Storytelling
Copyright © 2015 Deloitte Development LLC. All rights reserved.
Help your neighbor
Exercise
1
Organize into groups of 2 or 3
2
Share your narrative with your group
Provide feedback
3
a. Did you hear a Takeoff, Turbulence, and Touchdown?
b. Did they achieve their desired outcome?
c. How did they relate to their chosen audience?
Time: 15 mins
Incorporate feedback: 5 mins
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Storytelling
Copyright © 2015 Deloitte Development LLC. All rights reserved.
Time to share
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Storytelling
Copyright © 2015 Deloitte Development LLC. All rights reserved.
Morgana Bailey, State Street
@MorganaBailey
Scott Ballina, Deloitte Services LP
@scottballina
Copyright © 2015 Deloitte Development LLC. All rights reserved.
36 USC 220506
Member of Deloitte Touche Tohmatsu Limited