Boston College Mentorship Program
Overview and Guidelines
Agenda
Why are we here?
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Introduction
Key Objectives and Benefits
The Assignment
Timeline
Who is Eagle Enterprises?
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Company Overview
EE as a Market Leader
EE’s Strategy
EE’s Values
The Challenge
What do you need to do to be successful?
– Sample Organizational Structure
– Key Lessons Learned (From Previous Semesters)
Q&A
Why are we here?
Introduction
The program was initially developed in the Fall of 2001 at Boston
College. The program consists of a presentation of a business case
through a series of in-class presentations to undergraduate Juniors
and Seniors. The case content focuses on consulting processes,
technology solutions, and CRM concepts. The students are
challenged to develop a formal response to an RFI and present their
findings and solution options to a panel of Senior Managers and
Partners who will assess them against a variety of factors.
The program is run entirely by volunteers from Deloitte. Each
practitioner involved contributes many hours of their time by working
with students, presenting in class, and/or organizing the logistics of
the overall effort.
On average, more than 25 practitioners participate each semester,
making it one of the largest firm activities within the local office.
Key Objectives and Benefits
In addition to experiencing “real-life” case material, there are a number of
additional goals each of you should seek to achieve
1. An introduction to case-style learning (i.e. team structured, openended problem solving)
2. A unique first-hand look at consulting concepts; specifically
Deloitte consulting
3. An understanding of TPM concepts, technologies, and related
business strategies
4. An appreciation for the role of technology implementation in
achieving success on business transformation
5. An opportunity for students to develop presentation skills
What is your assignment?
There are two pieces to your assignment
1. Response to the RFI:
– A written response to the information presented in class
• Should respond to the issues raised in the RFI
• Reviewed by Deloitte and the Professor as a midpoint evaluation to
ensure the group understands the assignment
2. Presentation of Findings:
– Create and deliver a PowerPoint presentation to present your solution to
your class and evaluators
• Your Role: Consultant Firm Responding to RFI
• Evaluators Role: Potential Clients (Eagle Enterprises)
– Elaborate on your response to the RFI
– Assessed by a group of Deloitte evaluators and graded by your Professor
Course Timeline
The program spans approximately twelve weeks.
Key Dates
Class 1
(9/23)
Week 1
Week 2
Week 3
Week 4
Week 5
Week 6
Week 7
Week 8
9/23
9/30
10/7
10/14
10/21
10/28
11/4
11/11
Deloitte
Class 2 Presentation
(9/30)
Skills
(10/14)
Deloitte
Milestone
Student
Milestone
First Draft
RFI Due
(10/28)
Feedback
received
from Deloitte
(11/2)
Final RFI
&
Presentat
ion Due
(11/10)
Deliver
Presentation
(11/11)
Who is Eagle Enterprises?
Company Overview
Eagle Enterprises is a $9.5B global consumer products manufacturer with 5
primary business segments.
Blades & Razors
Home Appliances
Oral Care
Personal Care
Batteries
EE as a Market Leader
EE is a solid, global market leader across many of it major consumer products
categories:
Blades and Razors
segment
71% global market share
Alkaline battery
operations
40% market share
Male grooming
#1 position worldwide
Toothbrushes and oral
care appliances
World leader
 Manufacturing activities are run from 33 different locations in 15 countries.
 EE’s products are distributed through wholesalers, retailers and agents across more
than 200 countries and territories.
Every day, over one billion people around the world
use one or more EE products.
EE’s Strategy
Managing the company with a long-term,
global outlook.
EE has a demonstrated ability to generate long-term, profitable growth
in a changing global marketplace through several fundamental
strengths
– Constantly increasing scientific knowledge in core businesses
– Innovative products that embody meaningful technological advances
• Constantly developing new, cutting-edge products.
• Introduce roughly 20 new products annually.
– Immense manufacturing capability that produces billions of flawless
products every year — reliably, efficiently and cost-effectively
EE’s Values
EE’s work environment and operations are defined by 3 core values:
Achievement
Integrity
Collaboration
EE is committed to the highest standards of achievement in all
areas of the company. They constantly challenge themselves
to exceed expectations of both internal and external
customers.
Ethical behavior and mutual respect are the foundations for
relationships at EE. This integrity is shared with customers,
colleagues and the wider community.
EE works together closely as one global team to improve the
business each and every day. The employees at EE
communicate openly and establish clear accountability for
making decisions, identifying issues and solutions, and
maximizing business opportunities.
The Challenge
A comprehensive revised trade approach is necessary to realizing this EE’s
long-term objectives:
1.To automate and improve the current process, transferring
accountability and control to individual account managers.
2.To eliminate the current system of paper-based authorization,
Excel spreadsheets, word of mouth, and e-mails.
3.To provide field sales reps with an adequate tool to streamline
forecasting, planning, authorization, and payment processes.
4.To effectively manage and substantiate trade spend and
investment across categories, customers, and buyers.
What do you need to do to be
successful?
Sample Organizational Structure
The case study program requires participation across a variety of roles.
Senior
Sponsor/Advisor
Case Study
Leadership Council
RFI Graders
Coaches
Professor
Final Presentation
Logistics/Grading
Class Presenters
eRoom
Coordinator
KEY
Sample Student / Deloitte Team
Coach
DC Resource
Project
Leadership
Students or
Professor
Bus.
Transf.
Business
Strategy
Technology
Sales/
Finance
Deloitte interacts directly with students as coaches, class presenters, and overall
program managers.
Key Lessons Learned
After four semesters at Boston College, the following items represent the key
lessons learned based on student feedback, and insights from Deloitte
participants.
General
 Keep the focus of the case study on approach, rather than specific
solutions.
 Schedule key deliverables and plan your approach (this is not
something you can throw together at the 11th hour)
Response
 The Response must point to specific business problem(s)
 The Response should not require extensive technical knowledge
(systems, hardware, etc.)
 The Response should not contain too much extraneous
information, as this can be detrimental to communicating your
primary messages
Q&A