IT GOVERNANCE
GSI 615
Carmen R. Cintrón Ferrer © 2014-2015
ITC Integration and Innovation
Carmen R. Cintrón Ferrer, 2014-2015, Reserved Rights
Innovation
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What is innovation?
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Broad Categories of innovation: (Business Dictionary)
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Innovation is the implementation of something new, an idea a method or
device. In Technology is an improvement to something already existing.
(Merriam-Webster Dictionary)
The process of translating an idea or invention into a good service that
creates value or for which customers will pay. To be called and innovation,
an idea must be replicable at an economical cost and must satisfy a
specific need (Business Dictionary)
Evolutionary – continuous or dynamic are brought about by incremental
advances in technology or processes
Revolutionary – discontinuous which are often disruptive and new.
How does it differ from Creativity or Invention?
Creativity is the capability or act of conceiving something original or unusual.
Invention is the creation of something that has never been made before and is
recognized as the product of some unique insight.
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Innovation in business
www.innovationdefinition.com
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Business Definition:
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Creating novel solutions to problems, it is about resisting
traditionalism – doing something new and rejecting the old.
Rare confluence of meeting a consumer need in a fresh way and
designing a sustainable business model at the same time.
Lesson learned in innovation management:
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Create a structure to harness creativity (Process)
Create a paradigm shift that rewards and celebrates failure
Align new product development with business strategy
Agree on the technology platforms necessary to support growth.
Take risks and reject traditional and accepted methods of product
delivery (Behavior)
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Innovation
Is it the Right Sort of Innovation, Dr. Stephen McLaughlin
Types of innovation:
 New or updated products, services or processes (Basic
Innovation)
 Business Model Innovation (Higher Level Innovation) ##
 Management Innovation (Higher Level Innovation)
 Discontinuous or disruptive technologies innovation
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Stages:
Opening up Innovation
 Mastering High-Order Innovation
 Developing Innovation Networks
 Leveraging Knowledge creation (Capture and share to
positively impact society and the economy)
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Innovation sources
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Peter Drucker identifies Changes in:
 Industry
structure
 Market structure
 Local/global demographics
 Human perception, mood and meaning
 Amount of scientific knowledge
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Flipping perspectives (End-User Innovation):
 When
a person develops an innovation for their own personal use because
existing products do not meet their needs (Eric von Hippel, MIT economist)
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Innovation process management
Jim Clemmer, A Process for Continuous Innovation and Controlled Chaos
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People dependent stages:
Exploration – search for unresolved problems, unmet needs,
new markets and customer segments that potentially fit the
organization’s vision, value and purpose.
 Experimentation – pilots, trials, testing potential opportunities
for viability and determining what would make it successful.
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Management Systems and Processes dependent stages:
Development – commitment of resources to fully develop or
refine the new products, services or business opportunities that
are ready to be capitalized on.
 Integration - new product, service or business enters the
organization’s mainstream.
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IT innovation – What is it?
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Using Technology in new ways to create a more efficient organization and
improve alignment between technology initiatives and business goals.
IT Innovation forms:
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Business Processes Automation
Applications that open new markets
Desktop Virtualization for increasing manageability and reducing costs
Measuring IT Innovation is difficult and usually is related to ROI of IT spending.
(searchcio.techtarget.com post by Margaret Rouse, Aug. 2011)
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Innovation experiences in IT
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IBM:
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IBM Centennial Film 100x100 – A Century of Achievements that have
changed the world
In five years:
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Intel:
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Cognitive Computing – TED – Cognitive Computing
Future cities
Digital Security
Personalized Education
How far we have come (1968-2012)
Intel IT’s Power Tour
Apple:
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Apple – Mac 30 – Thirty Years of Innovation
Apple Designed by Apple, Innovation or Future
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Ethical Use of Technology and
Social Responsibility
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Social Responsibility
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Computer Ethics:
“… the analysis of the nature and social impact of
computer technology and the corresponding formulation
and justification of policies for the ethical use of such
technologies” (Moor, 2007)
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Thou shalt not...
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Use a computer to harm other people.
Interfere with other people’s computer work.
Snoop around in other people’s computer files.
Use a computer to steal.
Use a computer to bear false witness.
Copy or use proprietary software for which you have not paid.
Use other people’s computer resources without authorization or
proper compensation.
Appropriate other people’s intellectual output.
Think about the social consequences of the program you are writing
or the system you are designing.
Always use a computer in ways that insure consideration and
respect for your fellow humans.
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#1: The Right to Informed Decision-Making - Users should have the right to a clear user interface that allows them to make
informed choices about who sees their data and how it is used. Users should be able to see readily who is entitled to access
any particular piece of information about them, including other people, government officials, websites, applications,
advertisers and advertising networks and services. Whenever possible, a social network service should give users notice when
the government or a private party uses legal or administrative processes to seek information about them, so that users have a
meaningful opportunity to respond.
#2: The Right to Control - Social network services must ensure that users retain control over the use and disclosure of their
data. A social network service should take only a limited license to use data for the purpose for which it was originally given
to the provider. When the service wants to make a secondary use of the data, it must obtain explicit opt-in permission from the
user. The right to control includes users' right to decide whether their friends may authorize the service to disclose their personal
information to third-party websites and applications.
#3: The Right to Leave - Users giveth, and users should have the right to taketh away. One of the most basic ways that users
can protect their privacy is by leaving a social network service that does not sufficiently protect it. Therefore, a user should
have the right to delete data or her entire account from a social network service. And we mean really delete. It is not enough
for a service to disable access to data while continuing to store or use it. It should be permanently eliminated from the service's
servers. Furthermore, if users decide to leave a social network service, they should be able to easily, efficiently and freely
take their uploaded information away from that service and move it to a different one in a usable format. This concept, known
as "data portability" or "data liberation," is fundamental to promote competition and ensure that users truly maintains control
over their information, even if they sever their relationship with a particular service.
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Corporate Social Responsibility
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Ethical Management (Codes of Conduct)
Collaborate to Transform Society
Responsible use of Resources
Clean Business is Great Business (Video)
Education Portal Business Ethics and Social
Responsibility (Video)
Social Responsibility and Business Ethics (Video)
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