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Communication- is the process of sharing
information, thoughts, or feelings.
To be an effective communicator one must
master the skills of using “I” messages,active
listening, assertiveness, and using
appropriate body language.
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“I” message expresses your feelings, but does
not blame or judge the other person.
Using an “I” message helps open the lines of
communication
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Active Listening-is focusing your full
attention on what the other person is saying
and letting that person know you understand
and care.
Read the examples on page 137 on how to
become an active listener.
People express their opinions and feelings in
three ways:
 1-Passive- holding back and going along with
what is being said. Lack of respect for yourself.
 2-Aggressive-communicating in a way that is
threatening or disrespectfully. Lack of respect
for others.
 3-Assertive-standing up for yourself in way that
doesn’t threaten the other person. Respect for
both yourself and others.
 Go to PHSchool.com Code: ctd-2061
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Body language=silent messages
Eye Contact in America is a huge way to
communicate.
Body Language activity
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When should compromise be used?
Compromise= give and take
Compromising helps strengthen a
relationship.
When should compromise not be used?
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How do you resolve conflicts with friends,
mom and dad, siblings, and other people?
When resolving conflicts people need to talk
openly, honestly, and lovingly.
The goal is to learn from one another.
Express your emotions in a healthy way that
is not threatening to the other person.
Making Decisions
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When conflict can’t be resolved between
friends where can people turn to?
When conflict can’t be resolved between
family where can the family turn to?
 Family Agencies
 Family Therapy
 Support Groups
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Six Steps
 Describe the problem
 See the other point of view
 Involve the other person
 Share and Discuss
 Invent Solutions
 Agree on a solution
Go to phschool.com Code: ctk-9999