Type Two Writing: Poor Service at a Restaurant
Directions: List 9 examples of poor service at a restaurant. Then list 3 examples of what a customer could
request from the restaurant as a result of the poor service.
Type 2 Writing
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Complaint Letter: Red Robin Restaurant
Directions: Write a complaint letter to the Red Robin corporate headquarters for poor service that you received at one
of their restaurants. Use the information in the box below to help you write the letter.
Date: December 19, 2011
Closing:
Greeting:
Dear Mr. Carley,
Sincerely,
Sign Your Name
Heading Address:
Your Name
4801 Oakman Blvd.
Dearborn, MI 48126
Inside Address:
Stephen Carley, Chief Executive Officer
Red Robin Gourmet Burgers
6312 S. Fiddlers Green Cir., #200N
Greenwood Village, CO 80111
First Paragraph:
 What was the date, month, and year that you went to eat at a Red Robin restaurant, and which
restaurant location did you go to?
 How many times have you eaten at this Red Robin Restaurant location?
 Express your dissatisfaction with poor service that you received at the restaurant.
Second Paragraph:
 Describe poor service that you received as far as your waiter or waitress?
 Describe poor service that you received as far as quality of food you ate?
 Describe poor service that you received as far as the bill?
Third Paragraph:
 Request something from Mr. Carley to make up for the poor service that you received.
 Offer contact information to him to get a hold of you (phone number and email address).
 Thank him for reading the letter and considering your complaint.
Date
_________________________
Heading Address
_________________________
_________________________
_________________________
Inside Address
_________________________
_________________________
_________________________
_________________________
Greeting
_________________________
First Paragraph
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
Second Paragraph
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
Third Paragraph
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
Closing
_________________________
_________________________
Rules for Semicolons and Colons
 Semicolons are used to separate 2
sentences within a sentence
 Colons are used to in greetings, in time, and
right before you list a series of things
separated by commas.