Stakeholder Enterprise Portal
VETERANS BENEFITS ADMINISTRATION
Sept 2015
Stakeholder Enterprise Portal
Agenda
• Introduction
• Overview of SEP
– Representation Requests
– Representative Dashboard
– VSO Work Queue
• Walkthrough of Compensation
Application
• Resources
• Points of Contact
• Digits-to-Digits (D2D)
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Stakeholder Enterprise Portal
Agenda
Enterprise, Access, and Integration, EA&I (Formerly VRM)
VETERANS BENEFITS ADMINISTRATION
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Stakeholder Enterprise Portal
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Stakeholder Enterprise Portal Overview
•
Secure web-based (Internet) portal
•
URL: www.sep.va.gov
•
Electronic way of doing business
with the VA
•
Users are external business partners
who support Veterans
•
Veterans Service Organizations
•
Attorneys
•
Claim Agents
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Stakeholder Enterprise Portal Overview
Current Features:
– Access to the Integrated VA Form 21-526EZ (Prepare and Submit)
– Access to VA forms 686c and 674 (Prepare and Submit)
– Representation Requests, VA Form 21-22 (Accept or Decline)
– SEP Representative Work Queue
– Claim Status to include Intent to File and Upload Supporting Evidence
– Unauthenticated Chat (for Registration and Log In Difficulties)
– Authenticated Chat
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Stakeholder Enterprise Portal Overview
Current Features (cont.):
– Views of the Veteran:
– Payment History
–
–
–
–
–
eBenefits Profile
Veteran’s Representative
Benefits Summary (Current Benefits)
Disability Summary (Rated and Pending Disabilities)
Dependent Information
– Ancillary Benefits
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Stakeholder Enterprise Portal Overview
Representation Requests (User Guide Sections 5.0 – 5.4)
The Representation
Requests page (tab) is
used to review and accept
(or decline) electronic
21-22 requests.
Once a request is
accepted, a representative
has access to the Veteran’s
information through SEP.
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Stakeholder Enterprise Portal Overview
Representative Dashboard (User Guide Sections 6.0 – 6.6)
The Dashboard page
(tab) is used to search for
a Veteran.
Once a Veteran’s record
is found the Representative
can access certain
information.
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Stakeholder Enterprise Portal Overview
Representative Dashboard (User Guide Sections 6.0 – 6.6)
Currently there are eight
(8) actions that can be
taken. The information
provided is read only.
The two (2) Actions used to
provide additional evidence
on an existing claim or to
submit a new claim are:
• Claim Status – upload
documents to support
the Veteran’s claim
• Online Forms – access
the Compensation and
Dependent applications
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Stakeholder Enterprise Portal Overview
VSO Work Queue (User Guide Sections 8.0 – 8.1)
The VSO Work Queue is
used to search for electronic
applications that have been
started, but not submitted.
The application may have
been started by the Veteran
using eBenefits or by a
Representative using SEP.
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Stakeholder Enterprise Portal
Resources:
– SEP FAQs
https://www.sep.va.gov/sep/web/guest/faq
– SEP User Guide
https://www.sep.va.gov/sep/ecms-proxy/document/sep/dynamiccontent/sep/assets/downloads/SEP_User_Guide_July2015.pdf
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Stakeholder Enterprise Portal
Questions? Feel free to contact us!
Colleen Powell
(601) 364-7079
colleen.powell@va.gov
or
VRMSEP.VBACO@va.gov
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Digits-to-Digits (D2D)
Business Lead: Stan Moran
Increasing and Improving Self-Service Access to
Partners
VSO
Regional
Office
VSO Claims Management
System (CMS)
Benefits:
 Allows VSOs to submit electronic claims from their CMS
directly into VBMS
 Eliminates the need to print and mail hard copies to VA
to submit claims
 Allows partners to leverage their investments in CMS
systems
 Reduces submission times
VETERANS BENEFITS ADMINISTRATION
Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only
Pilot Production (in progress)
 Currently in Pilot Phase
 National Rollout deployment scheduled to
start Fall 2015
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VA Forms Currently Supported by D2D
• VA Form 21-526EZ – Application for Disability Compensation and
Related Compensation Benefits
• VA Form 21-22 – Appointment of Veterans service Organization as the
claimants representative
• VA Form 21-0966 – (Data Only) Intent to File a claim for Compensation
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Additional Information
Please visit the D2D public-facing web site for Frequently Asked Questions (FAQs) and
for more information: http://www.innovation.va.gov/program-d2d.html
Your Primary D2D Points-of-Contacts (POCs):
D2D Mailbox: D2D.VBACO@va.gov
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