Review for exam 3
Chapter 10 Conflict & negotiations
Conflict
Interpersonal Conflict and Intergroup Conflict
3 Major Causes of Conflict (reduced from 6 in text)
5 Conflict-Handling Styles
Avoid, Accommodate, Compromise, Compete, Collaborate
Distributive versus Integrative Bargaining
Chapter 11 MAKING DECISIONS
What are examples of programmed decisions and non programmed decisions?
What are the steps in the rational decision making process?
What other types of decision making is there? How do these processes work?
What are major biases that affect decision making? Explain each.
What are advantages and disadvantages of group decision making?
What is group think? What actions can be taken to counteract it?
Key terms
Decision Making
Programmed versus Nonprogrammed Decisions
Rational Decision-Making Model
Decision Criteria
Bounded Rationality Model with Satisficing
Intuitive Decision-Making Model
Faulty Decision Making (Biases)
Overconfidence, Hindsight, Anchoring, Framing
Individual Decision Making (IDM) versus Group Decision Making GDM)
Groupthink (revisited)
Brainstorming {see page 266}
Nominal Group Technique
Delphi Technique
Majority Rule versus Consensus
Chapter 12 LEADING PEOPLE
Leadership
Trait Theory
Behavioral Theory
Task-oriented Leaders (aka Initiating Structure & Production-Oriented)
People-oriented Leaders (aka Consideration & Employee-Oriented)
Leader Decision Styles >> Authoritarian versus Democratic (skip Laissez-faire)
Leader Assumptions about Workers >> Theory X versus Theory Y
Managerial Grid >> 5 Leadership Styles
Contingency Theory
Situational Leadership Theory >> 4 Leadership Styles
Path-Goal Theory >> 4 Leadership Styles (Different than SLT)
Transactional versus Transformational Leadership
Charismatic Leadership
Servant Leadership
Authentic Leadership
Chapter 13 POWER & POLITICS
Influence
Power
Conformity
Dependency (including Scarcity, Importance, and Substitutability
Position Power >> Reward, Coercive, Legitimate
Personal Power >> Expert, Referent, Information
Responses to Influence >> Commitment, Compliance, Resistance
Three Key Influence Tactics
>> Rational Persuasion, Inspiration, Pressure
Social Networks
CHAPTER 14 ORGANIZATION STRUCTURE & CHANGE