Impact of Mobile Technology
Tim Nesler
CIO and Associate VP for
Information Technology Services
Santa Fe College
League for Innovation 2011 CIO Summit
October 1, 2011
Key Points
 Everything mobile; always connected
 Trends impacting teaching and learning,
college services, work environment and the ICT
infrastructure and support
 Mobile technology strategy considerations
Everything Mobile
[google]
http://www.google.com/intl/en_us/m
obile/images/g1-hpp.jpg
Always Connected
Trends – Behaviors/Experiences
 Convenience – real-time, faster access to
nearly everything from anywhere at any time
 Friendly, fun and “cool” – social, entertainment
and education
 Personalized – learned behavior, preference
and context aware
 Personal productivity and job satisfaction
 Affordable – more devices and data plan
choices
Trends – Student Mobile Gadgets
Source: PEW Internet & American Life Project: College
students and technology, 07/19/2011
Trends – Student Connectivity
Source: PEW Internet & American Life Project: College
students and technology, 07/19/2011
Trends – Classroom Use
 Most colleges do not have institutional
guidelines for the use of mobile devices
 41% of college presidents say that students are
allowed to use mobile devices in class
 56% of colleges let individual instructors
decide if mobile devices are permitted in class
 57% of college graduates say that they used
mobile devices in class
 2% of presidents say the use of mobile devices
is prohibited
Source: PEW Internet & American Life Project: The Digital
Revolution and Higher Education, 08/28/2011
Trends – Point of view
 77% of college presidents report that their
institutions now offer online classes
 College presidents predict substantial growth in
online learning; 50% predict that most of their
students will take online courses in 10 years
 62% of college presidents anticipate that more
than half the textbooks will be entirely digital in
10 years
Source: PEW Internet & American Life Project: The Digital
Revolution and Higher Education, 08/28/2011
Trends – College Mobile Services
Mobile web services at Santa Fe College
 View Schedule
 Notifications
 Financial Aid
 Grades
 Register for Classes
 Pay Fees
 Audit Summary
 Withdrawal
Trends – Worker Mobility
 Social networking – Facebook users spend the
equivalent of 29% of their leisure time on the
site
 Consumerization – 33% of respondents used
personal devices while at work to access social
networking sites
 Blurring of work and home – 35% of employers
plan to provide more flexible work
arrangements for employees
Source: The future of mobile computing, Dell CIO insight
Series, 2011
Trends – Worker Mobility
 Tech savvy employees – colleges will need
workers who can navigate the complex
ecosystems of social media and support
changing mobile technology
 Employee expectations – technology tools
provided by their organizations would be factor
in taking a job with a new employer
Source: The future of mobile computing, Dell CIO insight
Series, 2011
Trends – Mobile Infrastructure and Support
 Wireless 3G/4G – bandwidth for rich media
 Security – access (VPN) and authentication
 Storage – media-rich content and dropbox for
mobile devices
 Cloud services – deployment of apps
 Mobile device management – remote diagnosis,
configuration, inventory, provisioning and
support
 Electrical – quick charge stations for mobile
devices
Balancing Organizational Efficiency and
Personal Productivity
Components of a Mobile Strategy
 Guiding principles – vision, values and goals
 Policy/enforcement – security, privacy,
appropriate use, device/app ownership
 Devices/services – platforms, wireless service,
 Provision/support – setup, configure, activate,
manage, help desk, service levels
 ICT Infrastructure – platforms, applications,
bandwidth, security
 Funding – operating budget, grants
Mobile Technology Strategy
 Articulate college’s philosophy and use of
mobile technology
 Develop security/privacy policies that don’t
restrict innovation and use
 Plan for personally-owned devices on campus
 Use the Internet and social networks to
facilitate relationships and communications
 Pilot mobile projects to determine levels of
security and support
Source: The future of mobile computing, Dell CIO insight
Series, 2011
Mobile Technology Strategy
 Link user technology strategy with college
planning
 Consider new technology to reduce the risk of
data loss
 Reconsider user stipends for mobile devices
 Be aware that students are not connecting to
the college – they live theirs lives “connected”
and services should seek out students, not vice
versa
Impact of Mobile Technology
The future – assimilation?
“Resistance is futile “
http://www.techinfo-4u.com/wpcontent/uploads/2010/09/1.png
1922
Mobile Applications and Devices
STEMTech 2011
CIO Summit
October 2, 2011
Some Mobile Statistics
“5 billion people will be directly touched by mobile devices and networks by 2015”
-- Source: Yankee Group Research, 2011
Earth’s Population Today: almost 7 billion people
Mobile Device Statistics
Mobile Computing is the Largest Computing Shift Ever
Source: Yankee Group Research, 2011
Mobile Device Statistics
Smart Phone Market Statistics
Smart Phone Statistics
Mobile Web Review
Pros
•
•
•
•
Cost and ease of development
Compatibility with the most devices
Control of the development and delivery process
Best match with current web developer skill sets, allowing for high levels of reuse in
terms of training and code base.
Cons
• Mobile Web applications cannot use the local device hardware, such as local storage,
cameras, accelerometers, and other hardware specific features.
• Mobile Web is not as “Cool”
• Applications are not typically as easy to use, or as “polished” as device specific
applications.
• Cannot be run in an offline capacity
• Often perform more slowly due to reliance on the network connection of the device
Mobile Web Uses
Suggested Uses:
• Informational tools
• Service tools
• Commerce tools
Non-Recommended Uses:
• Games
• Simulations
• Offline Uses
• Anything that needs to execute code locally or access the hardware directly
Strategic Considerations:
• Mobile Web Applications are the easiest way to enter the mobile ecosystem and
leverage currently existing technologies, skill sets and reuse existing application
development efforts
• This methodology would allow the easiest path to deploy numerous services and tools
to the largest number of end users in the shortest period of time
Device Specific App Review
Pros
• Direct monetization of the application through an app store
• Built in national level marketing such as Android or iPhone recognition or “Halo” effect
• Device Specific applications typically have the best user interfaces and usability
• Access to the local features of the devices such as storage, camera, and other device specific
hardware
Cons
• Cost of development is higher than Mobile Web
• Buggy software is harder to fix as it relies on the user to download updates
• There can be multiple versions of device OS’s in production further increasing the number
of delivery platforms that need to be supported
• Reliance on externally controlled app stores for delivery to devices. App Store may include a
one-time or annual fee and may have approval process before apps may be published
• Applications can get lost in the Application stores with many thousands of other offerings
Device Specific App Uses
Suggested Uses:
• Games
• Simulations
• Anything that relies on using the device specific hardware, such as the camera or GPS
based services
• Anything that must run offline
• Media driven commerce (music, video, e-readers …etc)
Non-Recommended Uses:
• General Information
• Simple Services
• Traditional e-Commerce (Non media)
Strategic Considerations:
• The device specific applications do have more features and potentially better interfaces,
but the value of the additional cost should be considered.
• Mobile ecosystems (Android, iOS, Blackberry) should be evaluated to find the right fit for
your business goals. Market Penetration, Monetization, Users Needs, Market Appeal
…etc.
• Tools like Appcelerator might ease the burden of developing for multiple platforms.
Sinclair’s Mobile Offerings
http://m.sinclair.edu
For Students:
• People Directory
• College News & Events (5)
• General Campus Info (6)
• Sinclair FAQ’s
• Schedule Planner
• Program Viewer
• SCC Whiteboard
• Current Schedule*
• Current Booklist*
• My Advising Plan*
• Magic Helpdesk*
(4)
(2)
(3)
(1)
For Employees:
• Bookstore/Student Assistance App*
* Requires Authentication
(#) Student Indicated Importance on Survey
Mobile Development
5 Options:
1. Native Application Development
2. Mobile Application Platform Middleware
3. Mobile Pre-built Applications & Systems
4. Outsourced Mobile Application Development
5. Mobile Web
Native Application Development
Pros:
• Complete control over application
• Designed exactly to requirements
Cons:
• Expensive
• Multiple devices and OS’s to support
• Slower to market
• Infrequent releases
• Overwhelming maintenance
Mobile Application Platform Middleware
Pros:
• Rapid application development
• Develop once (devices supported via middleware)
Cons:
• Some developer learning curve
• Costs
• Backend system integrations may be difficult
Examples:
Pyxis, Appcelerator
Mobile Pre-built Applications and Systems
Pros:
• Less expensive
• Applications and integrations already built
• Multiple devices supported via middleware
Cons:
• Less flexibility
• Customizations may be more difficult
Examples:
Blackboard Mobile, SunGard Mobile
Connection
Outsourced Mobile Application Development
Pros:
• Build to exact specifications
• Little to no in-house development needed
Cons:
• Expensive
• Vendor dependency for changes, improvements
• Little control post-release
Examples:
MobileZapp
Mobile Web
Mobile Web
Pros:
• Device independent (uses browser)
• Develop once
• Can use some native device functions
• HTML 5
Cons:
• Longer initial development time
• More limited native device integrations (but improving)
Examples:
Sinclair Mobile
Mobile Development Process - @ Valencia
Step 1
• Extensive review of all options (5) and
tools/vendors
– Including demos and some pilot testing
Options, Tools and Vendor Review
Options, Tools and Vendor Review
Options, Tools and Vendor Review
Mobile Development Process - @ Valencia
Step 2 (ongoing)
• Review of research re: content/use
• Review of other college/university apps
• Student, Faculty & Staff input
Mobile Development Process - @ Valencia
Step 3
• Initial Tool Decision (and internal pilot)
SunGard Mobile Connection
• Software Cost (free)
• Technology (uses same technology that Banner
next release will be using)
• Built in integration with Banner ERP system
• Pre-built Applications
• User support community
Mobile Development Process - @ Valencia
Step 4 (Fall 2011)
• Review/feedback with MAG (Mobile Advisory Group)
• Now considering “mobile web” option in parallel
Step 5 (Fall 2011/Spring 2012)
• Initial silent rollout – Android, Iphone/Ipod/Ipad
Step 6 (Fall 2011/Spring 2012)
• Feedback and review
Step 7 (Spring/Summer 2012)
• Marketing Announcement and Final Rollout (including Blackberry)
Valencia’s Mobile Application (so far)
Valencia’s Mobile Application (so far)
Valencia’s Mobile Application (so far)
Valencia’s Mobile Application (so far)
Valencia’s Mobile Application (so far)
Valencia’s Mobile Application (so far)
Valencia’s Mobile Application (so far)
Questions?
Contact Information:
Ken Moore
Senior Vice President & CIO
Sinclair Community College
ken.moore@sinclair.edu
Bill White
Chief Information Officer
Valencia College
bwhite@valenciacollege.edu
Resources
Sæterås, John. "Mobile Web vs. Native Apps. Revisited." mobiletech 9 April 2010: n. pag. Web. 12 Jul 2010. <http://www.mobiletech.mobi/blog/mobile-web-vs-native-appsrevisited/11672/>.
Covert, Adrian. "What Makes The Five Smartphone Platforms Different." Gizmodo 18 March 2009: n. pag. Web. 12 Jul 2010. <http://gizmodo.com/5173865/giz-explainswhat-makes-the-five-smartphone-platforms-different>.
King, Michael. "Magic Quadrant for Mobile Consumer Application Platforms." Gartner G00171503. (2009): n. pag. Web. 2 Jul 2010.
Jones, Nick. "What the CIO Needs to Know About Mobile-App Stores and Ecosystems." Gartner G00169623. (2009): n. pag. Web. 2 Jul 2010.
Jones, Nick. "Cross-Platform Mobile Application Development Tools: Interest and Capability Expected to Grow." Gartner G00167178. (2010): n. pag. Web. 2 Jul
2010.
Basso, Monica. "Social Trends Are Influencing the Adoption of Mobile and Web Technology." Gartner G00169899. (2009): n. pag. Web. 2 Jul 2010.
Redman, Philip. "Hype Cycle for Wireless Devices, Software and Services, 2009." Gartner G00168675. (2009): n. pag. Web. 2 Jul 2010.
Clark, William. "Critical Capabilities for Mobile Enterprise Application Platforms." Gartner G00173496. (2009): n. pag. Web. 2 Jul 2010.
King, Michael. "Mobile Applications for Your Customers: Remain Calm and Know the Risks." Gartner G00169649. (2009): n. pag. Web. 2 Jul 2010.
Jones, Nick. "The Case for and Against Device-Specific Mobile Applications." Gartner G00160659. (2008): n. pag. Web. 2 Jul 2010.
Shen, Sandy. "Hype Cycle for Consumer Mobile Applications, 2009." Gartner G00168324. (2009): n. pag. Web. 2 Jul 2010.
Jones, Nick. "Ten Mobile Technologies to Watch in 2010 and 2011." Gartner G00174123. (2010): n. pag. Web. 2 Jul 2010.
MacManus, Richard. "Mobile App or Browser-Based Site? Report Says The Browser Will Win on Mobile." Read Write Web 2 Feb 2010: n. pag. Web. 1 Jul 2010.
<http://www.readwriteweb.com/archives/mobile_app_or_browser-based_site.php>.
Cameron, Chris. "Will Mobile Web Apps Eventually Replace Native Apps?." Read Write Web 5 Jul 2010: n. pag. Web. 2 Jul 2010.
<http://www.readwriteweb.com/archives/will_mobile_web_apps_eventually_replace_native_apps.php>.
Nakao, Kevin. "Why You May Not Need a Mobile App." Mashable Jun 2010: n. pag. Web. 2 Jul 2010. <http://mashable.com/2010/06/10/why-you-may-not-needa-mobile-app/>.
Value & Opportunities of Mobile
Devices
Todd W. Jorns
Senior Director for Education Technology
Illinois Community College Board
Facts
• 285 million of the 308 million people living in
the U.S. have cell phones
• 41% of the global population carry mobile
phones (6.3 billion).
• More people in India have access to cell
phones than toilets.
• “Nomophobia” is the fear of being out of
mobile contact.
http://saulnier.typepad.com/learning_tech
nology/2010/10/mobile-learning
Facts
• Students spend an average of 7.5 hours per
day on smart phones, computers, televisions
or other electronic devices.
• Teenagers and high school students use
mobile devices more than 18+ year olds.
• Mobile is not a fad and is not going to die out.
• Mobile will become more diverse and
innovative.
www.plattformhighereducation.com/blogs
Facts
• In 2009, 32% of Americans had used a cell
phone or smartphone to access the internet
– Email
– Instant messaging
– Seeking information
• Increase of 33% from 2007
• 73% increase in using mobile devices to access
the internet
Northern Illinois University - Spectrum
Student Expectations
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Reliable, robust internet access on campus.
Better mobile accessible websites & applications.
Mobile access to online classes.
Mobile access for registration, payments and
dropping classes.
• Mobile access for library services.
• Mobile access for campus news, events,
notifications, directory, course info, etc.
• Other Expectations?
Faculty Expectations
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Preparation (boot up, battery life, etc.)
Distraction or Enhancement (AUPs)
Student Attention (hiding behind notebooks)
File Sharing (plagiarism)
Group Work/Collaboration (what’s acceptable)
All Students are Comfortable with Technology
Other Expectations?
http://ctelt.pbworks.com/w/page/662132
8/studentExpectations
Faculty Uses
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•
•
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Taking Attendance
Collecting Data
Reading Scholarly Articles
Recording Notes
Using Textbook Tools
Planning Lectures
Other Faculty Uses?
Staff/Administrator Uses?
The Chronicle of Higher Education
Future Expectations
• Transformation from Consumption devices to
Production devices.
• Engage multiple senses (text, images, sounds).
• Capture real world material based on concepts
being taught in class each week.
• Students demand for interactive mobile learning
classroom activities will increase.
• Campus-wide mobile learning committee.
• Accessibility Issues - screen readers, etc.
Mobile Web Apps Survey
• Does your institution have a Mobile
Application for student use? (30/31)
– Yes = 30%
– No = 70%
• Does your institution have a Mobile
Application for faculty and staff use? (29/31)
– Yes = 24.1%
– No = 75.9%
Illinois Community College Board – Fall 2011
Mobile Web Apps Survey
• If so, which platform does your Mobile
Application(s) support? (10/31)
– iOS = 0%
– DROID = 0%
– Both = 100%
• Did internal staff create the Mobile
Application(s)? (16/31)
– Yes = 12.5%
– No = 87.5%
Illinois Community College Board – Fall 2011
Mobile Web Apps Survey
• Which functions does your Mobile Application
Support? (11/31)
–
–
–
–
–
–
–
–
Register for Classes = 18.2%
Drop/Add Classes = 18.2%
Make a Payment = 18.2%
Access LMS Content (online classes) = 45.5%
View Grades = 36.4%
Receive Campus Announcements = 63.6%
Campus Map Using GPS = 54.5%
Other responses (news, events, phone #, course info)
Illinois Community College Board – Fall 2011
Challenges for Deployment
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Need for skilled developers
Faculty fluency and interest
Funding
Platform decisions
Lack of common devices
Student opinion of devices
Digital divide and access to devices
The Chronicle of Higher Education
Challenges for Deployment
• Unrealistic expectations
– Students
– Faculty
– Administrators
• Technology support
• Technology keeps changing
• Students’ technology skill level
The Chronicle of Higher Education
Mobile Web Sites
• Demand for mobile web sites is increasing
exponentially
• Similar to colleges & universities websites
back in the 1990s
• More than making your current website look
pretty on mobile devices
• Compatible with multiple platforms
• Research your audience(s)
http://doteduguru.com/id5154-best-of-themobile-higher-ed-web.html
Mobile Website Examples
• Roanoke College –
http://www.rcnewsblog.com/?p=933
http://i.roanoke.edu
http://m.roanoke.edu/
• Virginia Tech – http://mobile.vt.edu/
• West Virginia University –
http://m.wvu.edu/about/
http://m.wvu.edu/
http://doteduguru.com/id5154-best-of-themobile-higher-ed-web.html
Mobile Website Examples
• Adelphi University –
http://m.adelphi.edu/info.php
http://m.adelphi.edu/
• MIT – http://mobi.mit.edu/about/
http://m.mit.edu
• Ohio State University – http://m.osu.edu/
• Oxford University – http://m.ox.ac.uk/
http://doteduguru.com/id5154-best-of-themobile-higher-ed-web.html
CIO Summit Resources
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Go to http://flip4u.org
Agenda
PowerPoint Presentations
Mobile Website Examples
Check out the rest of website’s features and
topics at your leisure.
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presentations are free for everyone to use.