A Training Company - Terms and Policies
Terms and Conditions are subject to change without notice. We reserve the right to refuse service.
General Terms and Conditions:
a) Prices advertised are discounted rate, and all other discounts only applies when payment has
been made in full prior to the day of the class.
b) ATC accepts payment made via cash, credit card, personal check, and corporate check.
c) Personal check payments must be received and processed at least 3 business days prior to the
scheduled class.
d) Returned checks will be assessed a Returned Check Fee ($35) and a Late Fee ($15).
a. Replacement payments must be made with cash, cashier’s check or money order.
e) Neither the exam results nor the certificate will be released until all balances and/or fees have
been fully paid.
f) Exam brands are ServSafe or NRFSP
g) If the student does not bring a valid government photo ID to class/exam or if the name on the
ID does not match the name of the person registered, he/she will not be able to take the exam.
The student must then call the office at 925-218-2173 to reschedule the exam for a fee of $35.
h) Unused registrations will be forfeited after 2 months of original payment date.
i) No refunds will be issued.
Cancellation / Rescheduling Policies
a) One courtesy reschedule is allowed without penalty if advance notice is given more than 5 days
prior to the scheduled class.
b) Rescheduling / Cancellation Fees are as follows:
If Rescheduling is less than…
5 days in advance
3 days in advance
Then…
No penalty fee for the first time, $25 for
anytime thereafter
$25 Rescheduling fee applies
24 hours in advance
Registration is forfeit
c) The rescheduled class must be within 60 days of the Original class date. Any reschedule past the
60 day mark forfeits the registration fee.
d) If the Reschedule Fee in not paid prior to the class, a late fee will be assessed ($15).
Certificates: Reprints /Duplicates
a) Certificate Reprint Fee ($30) will apply for any duplicate certificates needed or any certificates
needed to be re-mailed for any reason and must be paid in full at the time of request.
b) If it has been 30 days after the class and the student has yet to receive their certificate, the
student must call contact ServSafe at www.servsafe.com to request a new one (ServSafe
Reprint Fee of $26) or can contact ATC and have order a replacement. Certificate Reprint Fee
A Training Company
925-218-2173
info@atrainingcompany.com
($30) may apply if ATC orders a replacement on your behalf. Any certificates lost in the mail are
the responsibility of the student unless Certificate Tracking was purchased.
c) Certificate Tracking will email notify you of certification delivery. In the event the certificate is
lost by USPS, ATC will pay assume expenses of a duplicate certificate to be printed and
delivered. Please allow two weeks for duplicate certificate replacement.
Study Materials
a) If you are unable to access the study materials immediately upon online registration or do not
receive the study materials immediately upon registration, it is the students responsibility to
call the office and request materials.
b) Study Materials are provided for all Trainings but not necessarily Exam Only registrations.
Please check the product descriptions for more info.
c) Your study materials are available for download upon registration. Requests for the study
materials to be mailed will be assessed a Shipping Charge ($7). Please call the office to arrange
this.
d) If you do not have an email address you will need to have the study materials mailed to you and
a $7 Shipping Fee will be assessed
Public Classes
a)
b)
c)
d)
Same day registrations will be subject to the Walk-in Fee ($25).
Preregistrations with payments made the day of class are subject to a Late fee ($15).
Students may be refused service if payment has not been received prior to the scheduled class.
Students will be assessed a Late Fee ($15) if payment has not been received by the end of class.
On Demand Training
a) To schedule an appointment to take the exam, the student must call at least 36 hours prior to
the desired exam date. If a rush session is required, a rush fee will be assessed ($25)
b) The cost of the exam is forfeit if rescheduling request is submitted with less than 72 hour
notice of the exam date.
c) On Demand appointments will either be cut short in the event of tardiness or may incur a $15
Late Fee for every quarter hour of tardiness.
Webinar Training
a) Pubic Webinar Presentations are from 9:00am -2:00 pm on the day of scheduled presentation.
Students unable to attend the live presentation will have access to the recorded version for up
to 7 days following the presentation.
b) The paid registrant is only granted access to view the material for 7 days following the initial
presentation.
c) No unauthorized recording or viewing is allowed without prior written consent from ATC.
d) Exam scheduling is required at the time of registration.
e) Rescheduling subject to the terms and conditions listed above.
Group Registrations
a) Credit is valid only for 3 months from the date of original purchase/registration.
A Training Company
925-218-2173
info@atrainingcompany.com
b) Individual students that missed their prepaid private class are allowed to attend any public
session held by ATC. Register at least 5 days prior to the date of advertised class. Cancellation
and rescheduling policies apply.
c) Individual students that fail their private group training may retest by attending any of ATC’s
Public Classes and retest for a discounted rate of $65. Full day attendance is required for
discounted rate.
d) Please call ATC reschedule makeup session if on-site proctoring is preferred.
Pass Protect
a) Allows student to retake the exam up to two more times without any further fee or penalty in
the event of a non-passing score.
b) All rescheduling needs to take place within 90 days of the original exam.
c) Each retest must be scheduled with a full public training.
d) Rescheduling / Cancellation Fees still apply
e) Pass Protect is non-transferable.
Retest Policy
ServSafe Retest Policy: An examinee may take exam twice within a 30-day period. If three or more
attempts are required, the examinee must wait 60 days from their last attempt. No more than four
attempts are allowed in a 12-month period
2014/2015 Schedule of Fees
Public Class
Public Class – Exam Only
On Demand Training + Exam
On Demand Exam Only
Webinar Training + Exam at OUR Location
Webinar Training + Exam at YOUR Location
Group Rate – 5-10 people
Group Rate – 10 -19 people
Group Rate – 20+ people
6th Edition Manager Book with Registration
Without Registration
Shipping
Responsible Alcohol Online Class
ServSafe Allergen Online Course
Food Handler Card Online
Food Handler Live Class Registration
$139
$99
$189
$139
$139
$189
$159
$139
$119
$35
$50.50
17.95
$30
$25
$12.95
$40
Late Fee
Missed or Rescheduled Class
Certificate Reprint
Study Guide mailed
Returned Check Fee
Walk-In Fee
Rush Fee
Pass Protect
Certificate Tracking
Mileage Fee per mile
Remote Location Fee I>50 miles
Remote Location Fee II>100 miles
Remote Location Fee III<100+
Consultation Fee - Hourly
Consultation Fee - Daily
Mock Health Inspection
$15
$25
$30
$7
$35
$25
$35
$40
$10
$0.49
$25
$50
$75
$55
$250
$200
2014 Schedule of Fees 1
A Training Company
925-218-2173
info@atrainingcompany.com