LGBTQ Resources
Our Mission Statement:
77% of LGBTQ youth believe that things will get
better. Our mission is to make that dream a reality
not just for LGBTQ youth, but for the entire LGBTQ
community, by providing resources with trusting and
safe environments for families and individuals alike.
Created by: Ashley Griffiths, Joy Mamone, Sarah Schiller and Rose Lovato
Table of contents
1. Cover sheet
2. Table of contents
3. Amy Caffrey therapy, LMFT
4. The Trevor Project
5-6. Outlet
7-8. Bill Wilson Center
9-10. Billy Defrank Lgbt Community Center
11-12. Kaiser Permanente
13-14. YouthSpace
15-16. SJSU LGBT Center
17. Additional resources
Resource sheet
Group: Sarah Schiller, Joy Mamone, Ashley Griffiths, Rose Lovato
LGBTQ
• Agency: The Trevor Project
• Online hotline: http://www.thetrevorproject.org
• Agency contact number: 866-488-7386 (lines open 24/7)
• “Trevor txt” available Fridays 4pm-8pm ET/ 1pm-5pm PT
• Txt “trevor” to 1-202-304-1200
• Trevor chat: available 7 days a week 3pm-9pm ET/ 12pm-6pm PT
• Restrictions: only available in United States ( links on website for people outside of United
states)
• This site is very helpful and understanding of everyones needs. There are multiple ways to get help through the
Trevor project. They have helped over 100,000 LGBTQ people and will continue to help others with there
difficulties. The Trevor Project is a non-profit organization “The Trevor Project is the leading national
organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender
and questioning (LGBTQ) young people ages 13-24”.
Like the Trevor Project on Facebook and help spread the word about this great organization. There is also a link on
their website which you can help out and make a donation!
Resource sheet
Group: Sarah Schiller, Joy Mamone, Ashley Griffiths, Rose Lovato
LGBTQ
• Agency: Amy Caffrey Therapy
• Agency address: 80 Gilman Ave. # 32, Campbell, CA 95008
• Agency contact name: Amy Caffrey
• Agency contact phone: 408-871-1397
• Sources: therapy for individuals, couples or families mainly for LGBTQ. Heterosexual people can also attend sessions.
• Therapy helps with:
• to help clients work on Self-Esteem / Empowerment
• Relationship Strengthening
• Relationship Ending Issues
• Sexuality
• Coming Out in Heterosexual Relationship
• Managing Life Stressors
• Family issues
• Coming Out
• Identity
• Work and Career issues
• The sessions are $85 for 50 minuets and there's a possibility for insurance to cover some of the cost. The only restriction
would be the price, it’s a little expensive. You can call and make an appointment with Amy Caffrey, the phone number is
listed on her website. I did try to call myself to talk to her in person but there was never an answer, I also tried sending an
email out her and never received a response so that was disappointing about this resource.
Resource Sheet
Group: LGBTQ
Name: Sarah Schiller
•
Name of the agency: Outlet
•
Address:
Adolescent Counseling Services
1717 Embarcadero Road, Suite 4000
Palo Alto, CA 94303
OR
Outlet Mountain View office (Services Only)
CHAC - 590 W. El Camino Real
Mountain View, CA 94041
•
Phone number: 650-424-0852 ext. 109 or 650-965-2020 ex. 122
•
Email: dafne@acs-teens.org
•
Hours of Operation: non-specific
•
Cost of Services: Work shops are $350 each (on a sliding scale depending on income) other services vary in price
•
Eligibility Requirements: LGBTQQ+ ages 10-25
•
Contact Person for the Organization: Dafne Luna
•
Date: July 23, 2015 Time: 2:34pm
I spoke to Dafne at 2:34pm on July 23, 2015. She was extremely helpful. She offered to send me an email with all the information I needed, which arrived the next day with information
about her program but also other programs she recommends.
Outlet provides free, drop-in, and confidential services for LGBTQQ+ ages 10-25. All their services for youth are free, including socials and consultations.
Services are not open to allies, however, if youth decide to bring allies they usually have to ask the members of the space first.
Services are provided in San Mateo, PALY, Gunn High School, Woodside High School, and Mountain View.
Hello Sarah,
In terms of resources for LGBTQQ youth and families their are a couple but not many in the Peninsula and South bay.
1. Outlet (us) we provide free, drop-in, and confidential services for LGBTQQ+ ages 10-25. All our services for youth are free, including socials and consultations. Our services are not open to
allies, however, if youth decide to bring allies they usually have to ask the members of the space first. We provide services in San Mateo, PALY, Gunn HS, Woodside HS, and Mountain View.
For families, we have connections with different groups and people in the area (not many).
http://www.acs-teens.org/what-we-do/outlet/
2. One amazing resource is Judy Van Masdam, she is a therapist I believe who works with a lot of Gender Expansive kids, so we refer kids and parents to her for more resources.
3. Their is also a private support group that Judy is helping run with/for parents of transgender kids. This group is hosted through PFLAG San Jose. I can give out specifics of when, where, and
the time of this group for confidentiality purposes, but if you can connect to PFLAG they will give you more specifics.
http://www.pflagsanjose.org/trans.php
4. LGBTQ Youth Space in San Jose and Palo Alto, through Family and Children Services, provides a drop-in space for LGBTQ youth ages 13-25. For the Palo Alto services contact
hchen@fcservices.org http://youthspace.org/
They are currently developing an LGBTQ wellness program for adults so for more information you can contact AMontalvo@fcservices.org
5. The San Mateo Pride Initiative is housed by Behavioral Health and Recovery Services, but honestly I don't know what kind of resources they have, and I am on the initiative and it's still
very limited, but reach out to them, they have a fb and webpage I believe.
I hope this helps a little in guiding you down the right path to more resources. Let me know if I can help with something else.
Best,
Dafne Luna
Outlet Program Coordinator
Adolescent Counseling Services
1717 Embarcadero Road, Suite 4000
Palo Alto, CA 94303
650.424.0852 ext. 109 | 650.424.9853 fax
www.projectoutlet.org | www.acs-teens.org
Outlet Mountain View office (Services Only)
CHAC - 590 W. El Camino Real
Mountain View, CA 94041
650-424-0852 ext. 109 (VM)
CHAC direct 650-965-2020 ext. 122
Resource Sheet
Group: LGBTQ
Name: Sarah Schiller
•
Name of the agency: Bill Wilson Center
•
Address: 3490 Alameda, Santa Clara CA 95050
•
Phone number: (408) 805-6132
•
Email: PFurlong@bwcmail.org
•
Hours of Operation: M-Th 8am-6pm, F 8am-5pm, Sa 9am-5pm
•
Cost of Services: No cost
•
Eligibility Requirements: Ages 12-25
•
Contact Person for the Organization: Pilar Furlong
•
Date: 7-24-2015 Time: 12:30pm
On July 24, 2015 around 12:30pm I received a call back from Pilar about 24 hours after my initial call. She was very informative,
however seemed apprehensive to give me any solid information. She was not the person in charge of the LGBTQ program but
was knowledgeable about it.
Some interesting information I received was that the Bill Wilson Center offers confidential programs that are open to anyone
with any income in the bay area. The only restriction was the age (12-25) however they also offer some family counseling. They
also offer temporary housing for at risk youth.
On July 24, 2015 around 12:30pm I received a call back from Pilar about 24 hours after my initial call. She was very informative,
however seemed apprehensive to give me any solid information. She was not the person in charge of the LGBTQ program but
was knowledgeable about it.
Some interesting information I received was that the Bill Wilson Center offers confidential programs that are open to anyone
with any income in the bay area. The only restriction was the age (12-25) however they also offer some family counseling. They
also offer temporary housing for at risk youth.
Hello Sarah,
This is to confirm that you and I spoke via telephone on July 24, 2015 regarding Bill Wilson
Center programs that serve LGBTQ youth ages 12 – 25.
Pilar FurlongDirector of Community Resources
Bill Wilson Center
3490 The Alameda
Santa Clara, CA 95050
Phone: (408) 850-6132
www.billwilsoncenter.or
Building Connections!
This constitutes an electronic communication under the Electronic Communications Privacy
Act, 18 USC 2510. Its disclosure is strictly limited to the intended recipient. Receipt by anyone
other than the intended recipient does not constitute a loss of the confidential nature or
privileged nature of the communication. Any review or distribution by others is prohibited. If
you are not the intended recipient, contact the sender and delete all copies of this
communication.
to me
Resource Sheet
Group: Ashley Griffiths, Rose Lovato, Sarah Schiller
Name: Joy Mamone
•
Agency: The Billy Defrank LGBT Community Center
•
Address: 938 The Alameda, San Jose, CA 95126
•
Phone#: (408)293-3040
•
Email: for general inquiries: fabulous@defrank.org
•
Hours of Operation: Center Hours:
Monday: 6pm-9pm
Tuesday:12pm-9pm
Wednesday:10am-9pm
Thursday:12pm-9pm
Friday:12:30pm-9pm
Saturday: Closed
Sunday: Open for scheduled events only, Holidays: Closed
•
Cost of Services: NO Cost
•
Eligibility Requirements: NONE
•
Contact Person for the Organization: Fred Carter
•
Date: 7/23/2015 Time: 3pm
•
Services Provided: The Billy Defrank LGBT Center has been open along the historic Alameda since March of 1981.
Serving a large and diverse community the center not only provides a safe and secure haven for those of the LGBTcommunity
but also various support groups such as, Trans mens group, Adult children of alcoholics, South Bay Queer and Asian, Cystal
Meth anonymous, along with LGBT network referral group. They also have Drag Queen Bingo and a Rainbow Women’s Chorus.
The center offers HIV testing using a rapid form of using an oral swab. (NO NEEDLES, NO BLOOD) Results are available within
approximately 20 minutes. You have a choice between Anonymous(No ID required, results delivered verbally) or
Confidential(Valid State ID required, written results provided)
Resource Sheet
Group: Ashley Griffiths, Rose Lovato, Sarah Schiller
Name: Joy Mamone
•
Agency: Kaiser Permanente
•
Address:700 Lawrence Expressway, Santa Clara, CA 95051
•
Phone#: (408)851-8500
•
Website: kaiserpermanente.org
•
For General Inquiries: 1-877-730-0622
•
Hours of Operation: Member Services Office, M-F 9am-5pm
•
Member Service Contact Center: English: 1-800-464-4000 (toll free) 7 days 24hrs, closed holidays. Chinese Dialects:
1-800-757-7585(toll free)Spanish: 1-800-788-0616
•
Cost of Services: Specified within individual/family Health Plan Benefits
•
Eligibility Requirements: Kaiser Member
•
Contact Person: Rosalinda Sandoval-Member Outreach Specialist
•
Date: 7/23/2015 Time: 4:30pm
•
Services Provided: Kaiser Permanente has a Health Education Center located at their Santa Clara Medical offices, 710
Lawrence Expressway, Dept 182. The hours are M-F 8:30am-4:30pm. Tablets are available for use in this specific department
along with a representative. There you can use the tablets to navigate various links on their websites and gather further
information. Believing in the strictest of confidentiality they refer all members to use online services preferably the health &
wellness tab on their home page which will redirect you to such links as the health encyclopedia and also various programs
such as classes, therapy and support groups, and individual counseling under their sexual health link. However upon my
request of her service in finding an LGBT friendly doctor during my meeting with Rosalinda Sandoval, the Member Outreach
Specialist, not only was she not familiar with the term LGBT, I was under the impression she was also discouraging me to seek
out a specific doctor as well. She actually referred me to the psychiatry department.
Additional resources
• . One amazing resource is Judy Van Masdam, she is a therapist I believe who works with
a lot of Gender Expansive kids, so we refer kids and parents to her for more resources.
• Their is also a private support group that Judy is helping run with/for parents of
transgender kids. This group is hosted through PFLAG San Jose. I can give out specifics of
when, where, and the time of this group for confidentiality purposes, but if you can
connect to PFLAG they will give you more specifics.
• http://www.pflagsanjose.org/trans.php
• They are currently developing an LGBTQ wellness program for adults so for more
information you can contact AMontalvo@fcservices.org
• The San Mateo Pride Initiative is housed by Behavioral Health and Recovery Services, but
honestly I don't know what kind of resources they have, and I am on the initiative and it's
still very limited, but reach out to them, they have a fb and webpage I believe.