Lisa Cruz
Melissa Hanbery
Waheeda Illasarie
University of Central Florida
STARS
Student Tracking Alert Retention System
Student Learning Outcomes
• The STARS program covers in detail the university policies and
available resources to enable the student’s academic
progression toward successful completion of his/her degree.
• STARS is divided into modules, and an assessment is required
at the end of each module with a completion rate of 100%.
• To measure the program and learning outcomes, students must
take a survey upon completion of STARS and at the end of the
following semester.
• Mandatory advising holds, placed by advisors, ensures that
students meet with advisors at least once in the following
semester.
Program Blueprint
1. DETERMINE TEAM SUPPORT
• Identify key personnel
• Ongoing training
2. IDENTIFY STUDENT POPULATION
• GPA guidelines
• Academic Probation status
Lisa Cruz
Melissa Hanbery
Waheeda Illasarie
University of Central Florida
• Semester GPA decrease
• Degree program
3. PROGRAM FORMAT
• Online/Face-to-Face/Combination
4. DESIGN ELEMENTS OF PROGRAM
• Forms
• Create online/face-to-face workshop
• Sample Communication (emails)
5. ADVISING
• Career Exploration
• Intrusive Advising
• Developmental Advising
6. ASSESSMENT OF PROGRAM
• Student Data
• Program Survey
Encl. Copy of modules
Lisa Cruz
Melissa Hanbery
Waheeda Illasarie
University of Central Florida
Sample Email Communication #1: Academic Probation
Hello
You are receiving this email as an alert to your academic standing at UCF. A hold has been
place on your student account because your GPA has shown a slide. Your UCF cumulative GPA is
under a 2.0, so you have been placed on academic probation. Probation is a serious matter that
should not be taken lightly and there are several steps that you will need to take in order to be
taken off probation and be able to enroll in next semester classes.
1. Completion of the Student Tracking Alert Retention Systems, STARS presentation is
Mandatory
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You will receive a course invitation through email to participate in the STARS
presentation
Click on the link provided and it will take you to the UCF Federated Identity log in
page
Log in
Choose the STARS course
Begin the STARS presentation
2. Print out the Academic Plan at the end of the STARS presentation and bring it with you
to a mandatory appointment with a Regional Campuses academic advisor. You will
complete the plan with the advisor.
3. Print out and bring your degree audit to the advising session
It is the responsibility of the student to complete all these requirements in order to have the
academic hold removed.
If you have any questions please feel free to contact your Regional Campus advisors.
It is the responsibility of the student to complete all these requirements in order to have the
academic hold removed.
If you have any questions please contact your Regional Campuses advisors.
Lisa Cruz
Melissa Hanbery
Waheeda Illasarie
University of Central Florida
Sample Email Communication #2: GPA slide
Hello _____
You are receiving this email as an alert to your academic standing at UCF. A hold has been
placed on your student account because your GPA has shown a downward slide. Your UCF
cumulative GPA dropped and is close to a 2.0. This matter should not be taken lightly, and there
are several steps that you must take to bring up your GPA and have the hold removed from your
account in order to enroll in classes next semester.
1. Completion of the Student Tracking Alert Retention Systems, STARS presentation is
Mandatory





You will receive a course invitation through email to participate in the STARS
presentation
Click on the link provided and it will take you to the UCF Federated Identity log in
page
Log in
Choose the STARS course
Begin the STARS presentation
2. Print out the Academic Plan at the end of the STARS presentation and bring it with you
to a mandatory appointment with a Regional Campus academic advisor. You will
complete the plan with the advisor.
3. Print out and bring your degree audit to the advising session
It is the responsibility of the student to complete all these requirements in order to have the
academic hold removed.
If you have any questions please feel free to contact your Regional Campus advisors.
Lisa Cruz
Melissa Hanbery
Waheeda Illasarie
University of Central Florida
Sample Email Communication #3: Academic Encouragement
Dear UCF Student,
You are receiving this email as a note of encouragement to continue your academic success.
Your hard work is paying off! If you need assistance, please use the resources below.
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Bookmark the UCF Academic Calendar for critical dates, including withdrawal and fee
deadlines.
Use effective time management skills.
Visit the Student Academic Resource Center and University Writing Center on the
Orlando campus for tutoring and study assistance.
Are you in the right major? A visit to UCF Career Services will help you decide.
Make an appointment with an Academic Advisor. We are available to answer questions,
assist with degree planning, and provide guidance on university policies.
UCF wants you to succeed in your academics. Taking advantage of the resources that are
provided to you will enhance your studies.