Physician Leadership
Development at Cleveland Clinic
Robert Lorenz, M.D., M.B.A.
Chief Medical Officer
Cleveland Clinic Abu Dhabi
Physician Leadership
Development at Cleveland Clinic
•
•
•
Rationale for physician leadership
development
Physician leadership development
within Cleveland Clinic
Executive education healthcare
executive offerings
- Executive Visitors Program
- Samson Global Leadership Academy
for Healthcare Executives
About Cleveland Clinic
History
• Cleveland Clinic was
founded in 1921 by four
renowned physicians
• Providing outstanding
patient care based upon
the principles of
cooperation,
compassion and
innovation.
Cleveland Clinic founders (Drs. Bunts, Crile, Lower, Phillips)
Original Cleveland Clinic building
3.2 million patient visits
36,000 employees
2,800 physicians
$252M in research funding
H
Ashtabula County Medical Center
H
FHC
Euclid Hospital
Integrated Health System
serving 5.1 million patients
Willoughby Hills
Family Health Center
H
H
Huron Hospital
Cleveland
Clinic
H
FHC
FHC
Elyria Family
Health Center
H
Lakewood Hospital
Westlake Family
Health Center
H
Lakewood
Family Health
Center
FHC
Marymount Hospital
H
Lorain Family Health
And Surgery Center
Fairview Hospital
FHC
FHC
Strongsville Family Health
Brunswick Family
and Surgery Center
Health Center
FHC
Beachwood Family
Health and Surgery Center
FHC
Solon Family
Health Center
Independence Family
Health Center
FHC
H
South Pointe
Hospital
Lutheran Hospital
FHC
Hillcrest Hospital
FHC
Wooster Family
Health Center
FHC
Chagrin Falls Family
Health Center
Cleveland Clinic Abu Dhabi
Images provided by HDR Architecture
Why Leadership Development?
•
We are a physician-lead organization
with a strong, differentiating culture
•
Competencies to lead in health care
differ from clinical and investigative
skills and can be learned
•
The Cleveland Clinic Academy in the
Education Institute (EI) is a forum
for teaching and learning leadership
and management skills
Why Clinical Executives?
•
•
Raffaella Sadun : HBS
- Good hospital management correlated with better clinical and
financial performance
- Those hospitals with higher percentage of degreed clinicians
as managers have the best management practices
- There is significant variation in the quality of hospital
management practices within a country, which is much greater
than the average differences across countries
- "If you look at the data, you'll see that improvement is
possible”
Amanda Goodall
- Top US 100 hospitals: Cancer, DD, Heart & Heart Surgery
- CEO’s classified as clinical-leaders and non-clinicians
- America’s best hospitals disproportionately have clinicians as
leaders
Education Institute
Chair
Finance and
Administration
N = 16 departments
N = ~200 people, 162.6 FTEs
Alumni Library
CCLCM
Ctr. for Allied
Health Education
cSITE/Ctr. for
Advanced
Skills Training
Ctr. for Consumer
Health Information
Ctr. for Continuing
Education
Center for GME
Ctr. for International
Medical Education
Ctr. for Medical Art &
Photography
Ctr. for Med. Ed.
Research &
Development
Center for
Multidisciplinary
Clinical Simulation
Cleveland Clinic
Academy
COMET
Dept. of Medicine
in the EI
Dept. of Surgery
in the EI
Scientific
Publications
Physician Leadership
Development at Cleveland Clinic
•
•
•
Rationale for physician leadership
development
Physician leadership development
within Cleveland Clinic
Executive education healthcare
executive offerings
- Executive Visitors Program
- Samson Global Leadership Academy
for Healthcare Executives
The Cleveland Clinic Academy
(CCA)
•
•
Innovative center within the EI which provides
leadership development training to Clinic
physicians, nurses, and administrators and
to executive visitors
Programs within the CCA
- CCA courses
- Leading in Health Care
- New Leader On-Boarding Program
- Leadership Rotation
- Academic partnerships
- “Inside the Cleveland Clinic”
- Samson Global Leadership Academy
The Cleveland Clinic Academy
(CCA)
•
Aligns with organizational goals
- Helps develop a pipeline of capable leaders
- Supports on-boarding activities for new
-
Staff and for new leaders
Facilitates networking among physicians,
nurses, and administrators
- Offers this training to visitors (through
executive education programs), supporting
global footprint
Cleveland Clinic Academy
•
Offers a curriculum of “a la carte” courses
to physicians, nurses, and administrators
•
•
Goal is to confer leadership skills
•
Very well-attended and very well-received
Courses in leadership, business, etc. are
informed by competency matrices in
leadership and management
New Cleveland Clinic Academy
Catalog is Issued Quarterly
Cleveland Clinic Academy
Courses (N = 186)
60
50
40
30
20
10
0
2006
2007
2008
2009
2010*
Cleveland Clinic Academy:
High Satisfaction
5
4
3
2
1
0
2006
•
•
2007
2008
2009
2006 – 2007: 1 – 4 Likert scale, 4 = Best
2008 – 2010: 1 - 5 Likert scale, 5 = Best
2010*
Leading in Health Care Course
•
•
•
•
•
Cohort-based course offered annually
for high-potential Staff nominees
10 months (1 full day/month) for N = 35/yr
Currently beginning 9th year
Offers curriculum around leadership
competencies
- Business, finance, marketing
- Org development skills (communication,
emotional intelligence, teambuilding)
Basis for Samson Global Leadership
Academy curriculum
Leading In Health Care
2003-2010
40
#
N = 259
35
30
25
2004
2005
2006
2007
2008
2009
2010
Physician Leadership
Development at Cleveland Clinic
•
•
•
Rationale for physician leadership
development
Physician leadership development
within Cleveland Clinic
Executive education healthcare
executive offerings
- Executive Visitors Program
- Samson Global Leadership Academy
for Healthcare Executives
Executive Visitors Program
•
•
2-day course at Cleveland Clinic
Focus on the culture and operations of
the Clinic
- Presentations by and interactions
with Clinic leadership regarding
“how we do it”
- Very well-received (June course is
full)
http://my.clevelandclinic.org/about/executive-education-programs/default.aspx
Physician Leadership
Development at Cleveland Clinic
•
•
•
Rationale for physician leadership
development
Physician leadership development
within Cleveland Clinic
Executive education healthcare
executive offerings
- Executive Visitors Program
- Samson Global Leadership Academy
for Healthcare Executives
Samson Global Leadership Academy
for Healthcare Executives
• Newest offering of the CCA
• Offers leadership development and Clinic
awareness to healthcare executives
(physicians, nurses, administrators) from
around the world
• Two-week residency course
- 10/23 – 11/4/11
- 4/22/12 – 5/4/12
- 10/7/12 – 10/19/12
Samson Global Leadership Academy
for Healthcare Executives
• Unique executive education offering with
multiple learning formats
- Participatory, didactic (e.g., business,
leadership)
- Experiential, immersion experiences
- Mentorship and networking opportunities
• http://my.clevelandclinic.org/about/executiveeducation-programs/default.aspx
• Web site available since
October 2010
• Dates set:
10/23/11 – 11/4/11
4/22/12 – 5/4/12
10/7/12 – 10/19/12
http://my.clevelandclinic.org/about/executive-education-programs/default.aspx
Summary
• Leadership development is key to
organizational success.
• The Clinic has a longstanding
commitment to health executive
(physician, nurse, administrator)
leadership development through the
Cleveland Clinic Academy
• We invite you to participate in our
executive education offerings
http://my.clevelandclinic.org/about/executive-education-programs/default.aspx