Sam Fore, Jr.
Wilson County Public Library
One Library Lane
Floresville, TX 78114
American with Disabilities Act Compliance Policy
STATEMENT OF POLICY
The Sam Fore, Jr. Wilson County Public Library (WCPL) is working to comply fully with the
Americans with Disabilities Act of 1990, Public Law 101-336 (ADA), which prohibits
discrimination on the basis of disability or special needs. The ADA, as applied to cities, counties,
and other local governmental entities, and other local governmental entities, requires that no
qualified individual with a disability shall, on the basis of a disability, be denied the benefits of
local government services, programs or activities. Our library building, built in 1968, is currently
not completely handicapped accessible. WCPL seeks to make its services, facility, and
programs as accessible as possible to the public, including those who have special needs. To
accommodate those with disabilities, the following services are offered:
Accordingly, the Library WILL:
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Provide handicap parking that is on a level surface with a vertical sign and as close to
the library entrance a possible.
Have clear, large exterior signs that can be read from the street.
Maintain a front entrance door that has a clear opening of 36 inches or more with a
push-type handle.
Strive for a glare-free and uniform indoor lighting.
Make available a nearby desk for supplementary service when needed.
Supply Internet stations in the seated position. The Library will also provide a mixture of
standing and seated public catalog access stations.
Ensure that there are armchairs available in the reading area near magazines and
newspapers.
Provide large print materials, videos both in VHS and DVD format and audiobooks for
checkout.
Offer outreach services to those individuals in residential institutions and to the
homebound.
Allow all service dogs and dogs in training full access to the Library.
In addition the Library WILL:
 Take appropriate steps to ensure that communications with applicants, participants, and
members of the public with special needs are as effective as communications with
others.
 Make reasonable accommodations in policies, practices, or procedures when necessary
to avoid discrimination on the basis of disability, unless a fundamental alteration in a
local government program would result.
 Operate our programs so that, when viewed in their entirety, they are readily accessible
to and usable by individuals with special needs.
American Disability Act Compliance Policy and Procedure
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GRIEVANCE PROCEDURE
Enforcement of this policy is the responsibility of all Sam Fore, Jr. Wilson County Public
Library staff. Persons who believe they have been discriminated against based on the
disability should file a Service Delivery Discrimination Complaint Form, which is an
attachment to this policy. Individuals may also file an administrative complaint with the U.S.
Equal Opportunities Commission (E.E.O.C) within 180 days of the date of the alleged
discrimination or may file a lawsuit for injunctive relief and damages. Any or all of these
methods may be pursued at the same time. Individuals are protected from retaliation or
coercion when pursuing their rights or responsibilities under the A.D.A.
HOW TO REQUEST REASONABLE ACCOMMADATIONS
Persons who need accommodations in order to receive the benefits of Sam Fore, Jr. Wilson
County Public Library service, program or activity should complete a “Reasonable
Accommodation Request Form” or contact the Library Director, Sam Fore, Jr. Wilson
Country Public Library, One Library Lane, Floresville, TX 78114 or 830.393.7361.
ATTACHMENTS
1. Reasonable ADA Accommodation Request Form
2. How to File a Service Delivery Discrimination Complaint
3. Service Delivery Discrimination Complaint Form
[
] Approved
American Disability Act Compliance Policy and Procedure
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Sam Fore, Jr.
Wilson County Public Library
One Library Lane
Floresville, TX 78114
830.393.7361
REASONABLE ADA ACCOMMODATION REQUEST FORM
Name
Address
Phone
Email:
What service, program or activity does this request concern?
Date of service
What accommodation(s) is requested?
For help in completing this form contact the Library at One Library Lane, Floresville, TX
78114 or 830.393.7361or email: librarian@wilsoncounty.lib.tx.us
Signature
Date
Return the completed form either in person the Library or mail to Sam Fore, Jr. Wilson
County Public Library, One Library Lane, Floresville, TX 78114
American Disability Act Compliance Policy and Procedure
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Sam Fore, Jr.
Wilson County Public Library
One Library Lane
Floresville, TX 78114
830.393.7361
ADA GRIEVANCE PROCESS
HOW TO FILE A SERVICE DELIVERY DISCRIMINATION COMPLAINT
The following procedures have been developed in order to assist the library in addressing
concerns about our accessibility.
STEP ONE: Requests for accommodation and/or complaints about accessibility can be
presented in person, by mail, email, or over the telephone. These should be addressed to the
Library Director who than makes every attempt to provide accommodation(s) and/or resolve the
issue without further recourse to this procedure.
STEP TWO: If resolution is not achieved by Step One, a complaint can be presented in writing
on a Service Delivery Discrimination Complaint Form. Assistance in completing this form is
provided as needed. Completed forms are reviewed by the Library Director; a formal written
response shall be made to the library user within 10 business days of the date of original
submission of the form. The formal response can be a telephone call, followed by a letter
confirming the telephone discussion, or directly by letter. The Library Director will make every
attempt to resolve the issue through this means.
STEP THREE: If resolution is not achieved by Step Two, the concerned individual can request
that the complaint be presented to the Wilson County Commissioners’ Court. The Library
Director will place the matter on the Commissioners’ Court agenda so that the concerned
individual can present his or her concern at the next regularly scheduled session. The decision
of the Wilson County Commissioners’ Court is final for the Library. If resolution still is not
achieved, the concerned individual may wish to pursue other course of action as described in
the ADA and related regulations.
FOR FURTHER INFORMATION:
In accordance with Section 35.106 of the ADA’s Title II Regulations
All applicants, participants, beneficiaries, and other interested persons are advised that further
information may be obtained from office of the Americans with Disabilities Act, Civil Rights
Division, U.S. Department of Justice, Washington, DC 20035-6118 (202) 514-0301 [Voice] or
(202) 514-0381 [TDD]
American Disability Act Compliance Policy and Procedure
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Sam Fore, Jr.
Wilson County Public Library
One Library Lane
Floresville, TX 78114
830.393.7361
ADA GRIEVANCE PROCESS
SERVICE DELIVERY DISCRIMINATION COMPLAINT FORM
NAME OF THE COMPLAINANT:
ADDRESS:
CITY, STATE, ZIP CODE:
TELEPHONE NUMBER:
NAME OF THE DEPARTMENT/EMPLOYEE AGAINST WHOM THE COMPLAINT IS FILED:
DESCRIPTION of the action or treatment which you think was discriminatory. Include
information about who, what, when, where, how, why and the names, addresses and phone
numbers of any witnesses, if you know them. You may write on back of this paper or another
sheet of paper should you need more room.
DESCRIPTION OF THE RELIEF OR SATISFACTION YOU WANT
Signature
Date
Send completed form to:
Library Director
Sam Fore, Jr.
Wilson County Public Library
One Library Lane
Floresville, TX 78114
830.393.7361
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