Paolo
Romani
> Tour leader
PROFILE
My principle activities are tour guide, specializing in environmental hiking, and travel
designer, creating and developing personalized travel packages and itineraries
(naturalistic, wine-and-food, and adventure tours).  Travel is my passion. I love living
it and “narrating it” through the emotions of the various locations like a story-teller.
 I love reading the world through maps, which I avidly collect.  I am a trainer who
specializes in escort services, tourist activities and entertainment.  I am a native
speaker of German and Italian but I also speak perfect English, French and Spanish.
> Travel Designer
> Evironmental Hiking
Guide
PROFESSIONAL EXPERIENCE
July 2015 (9 days) Presenter and translator/interpreter (Spanish, English)
EXPO Milano, for the Extremadura Region Department of Tourism at the Spanish
Stand:
As a translator/interpreter and expert in tourism, I played the role of relational
“interface” between the Extremadura tourist board and the various Italian and
foreign institutional partners and tour operators with the aim of developing targeted
tourism products. In addition, I handled the presentations of this Region’s best wine
and culinary products, showing off their unique qualities to the visitors.
From September 2014 to the present -
Tour Guide
GRAND CIRCLE TRAVEL, Boston, USA
International tour operator, leader in the world of out-going tourism; offers trips
with inter-cultural impact. Clientele: groups of senior Americans (no. 42);
experienced travelers with superior cultural backgrounds. Official Language: English
(Italian and German for dealing with onsite suppliers).
Tour “Romantic Alpine Villages of Europe” (length: 25 days)
Countries: Italy, Switzerland, Liechtenstein, Austria and Germany.
Manage the logistics to ensure that the program is executed perfectly while
continually monitoring the quality of the services.
Manage the group; in particular overseeing group harmony and making
sure the various schedules are respected.
Develop client loyalty, paying particular attention to the loyalty already
received as “ambassador” for the quality of service provided.
Create opportunities for inter-action with the local population according to
how the trip is progressing and as part of the learning and discovery
process.
Present information regarding the cultural, artistic, geographic, and
historical aspects of the various countries we visit with particular attention
to current events and socio-economic issues.
Via Cava della Rena 26
61010 – Tavullia (PU)
Italy
From February 2015 to the present
GRAND CIRCLE TRAVEL, Boston, USA
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+39 3661110650
paoaldo@hotmail.com
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Trainer
Support the selection of new tour leaders in collaboration with the
company management
Train the tour leaders through sessions in the field (length: 2 weeks): we
follow the itinerary, preparing the potential tour leaders by using Role Play
and Team Work techniques to familiarize them with the locations while
passing on the best company practices
From July 2013 - August 2013
Tour Guide
NUNA Travel Chivasso (TO)
Tour Operator specialized in personalized trips, in particular to Nordic countries. I
propose itineraries to secluded places full of great natural beauty with very high
standards of service. Type of clientele: expert Italian travelers who are looking for
exclusivity, for their “dream vacation”.
Language spoken: Italian (English for dealing with onsite suppliers).
Tour “From Glacier Bay to Kodiak Island” – Alaska (length: 3 weeks)
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Presented the cultural and historical information relating to the county
being visited
Managed and monitored the logistics and the included services
Safeguarded the welfare of the travelers, especially given the complexity of
the itinerary (glaciers, steep trails in the tundra, protected areas and rain
forests) and the particularity of the means of transport used (canoes,
helicopters, sleds, seaplanes, 5-seater planes).
Managed and supervised special activities, such as bear-watching, coho
salmon fishing, excursions in volcanic areas, outings in sleds drawn by
Alaskan Huskies.
September 2009 - January 2010
Cruise Director
PULLMANTUR, Madrid (Spain)
Spanish cruise company that proposes itineraries to Central and South America, and
the Mediterranean; leader in trips for Incentive Groups.
“TROPICAL CARIBBEAN CRUISE” from Santo Domingo across the Caribbean Sea
with stops at the islands of Saint Lucia, Martinique, Guadeloupe and Tortola.
(length: 8 days)
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Responsible for entertainment/activities: created and managed both
daytime and nighttime programs (Mini Club, Teen Club, adults, etc) and
developed personalized programs for incentive groups, based on the
specific company requests (theme dinners, meetings, personalized
excursions).
Selected, trained and managed the entertainment/activities staff;
continually monitored performance in order to improve the activities.
Coordinated the Captain’s official entertainment events as Second Officer;
acted as Master of Ceremonies for evening events.
Coordinated the activities promoting Off-Shore excursions.
February 2003 - May 2012 Export Manager
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EGO International Srl, Rimini (internationalizing of business services); EME Srl, Pesaro
(metalworking, equipment for cosmetology); MERCANTINI MOBILI Spa, Pesaro
(furniture design); VITRIFRIGO Snc, Pesaro (metalworking, industrial refrigeration
for: the hotel industry, automotive, campers and caravans, boating and coffee
machines)
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Developed markets within my jurisdiction (Spain, France, Belgium,
Switzerland, Austria, Germany, Eastern Europe and Turkey).
Developed loyal client relationships through frequent trips abroad and the
creation of Customer Service Management systems which brought
significant increases in revenue;
Responsible for the sales network and training the sales agents.
Organized and managed the “technical meetings” at Headquarters or at
client sites, to promote a better understanding and knowledge of the
products and improved post-sales activity.
Partecipated in important national and international trade fairs.
From 2012 to present
Coordinator and Event Manager
Cultural Association “Tr3sessanta”, Pesaro.
Organize events (in particular, trekking and thematic trips, theme parties, workshops
and conferences) in collaboration with local institutions, the Marche Region, and
tourism authorities (IAT and Pro Loco)
Responsible for Crowd Funding activity and managing relations with public
and private sponsors
Public relations manager: coordinate the presence of experts involved in
the areas of interest for the various events
Responsible for the intercultural project “Apri gli Occhi Senza Freni” [Open
Your Eyes Without Brakes] (three editions) aimed at raising public
awareness regarding environmental and socio-cultural issues; produced
videos documenting discovery voyages in Iceland, Iran, Morocco, Israel,
Palestine and Jordan that were experienced though sport (biking and
hiking).
1991 –2002 Tour Guide
EF Educational Travel, UK, (Madrid).
Tour Operator, world leader in educational study/holidays
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Managed and monitored the program
Monitored the included services
Managed the organization of groups of American and British students
with the teaching staff
1991 –2002
Artistic Director
Sol Melià Hoteles SA, (Maiorca) world-wide hotel chain leader, pioneer in tourist
entertainment/activities in the hotel industry in the 1970s.
Animatur SA, Madrid and Sonrisas Animacion SL, Madrid (Spain) Leading training
company in the field of tourist entertainment/activities; international clientele.
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Responsible for selecting, training and updating the entertainment /
activities personnel in preparation for opening new hotel structures
(Cancun, Mexico)
Responsible for customer satisfaction activities (“entertainment” area)
Created and realized events in collaboration with institutional bodies
Created and coordinated the entertainment/activities program
EDUCATION
2012 Pesaro Urbino, MARCHE REGION
License to exercise the profession of English-speaking tour guide.
2011: Potenza – BASILICATA REGION
License to exercise the profession of environmental hiking guide in the Basilicata
region. Languages: German, English and Spanish.
1992 (2 months)- HOTELES SOL MELIA SA, Majorca (Spain)
Course for tourist entertainment/activities (structuring, organizing and creating
entertainment/activity programs, managing work teams, developing creative skills:
theatre, staging techniques, dance, stage make-up, creating costumes and masks
1991 - BENEDICT SCHOOL OF LANGUAGES, Las Palmas de Gran Canarias (Spain)
3-month intensive course in Spanish; assessment: Excellent
1982- 1990 - HOLBEIN GYMNASIUM, Basel (Switzerland)
Diploma in languages: German, English, French and Italian with specialization in
translation and interpreting (last 3 years).
> MORE ABOUT ME
Being born and living in Switzerland (a multilingual country with a forward-looking
mentality), together with my prolonged stay in Spain and my frequent trips abroad
have allowed me to develop an intercultural attitude as a “citizen of the world”. I
am a “risk-taker”: I know how to react to unexpected situations and program
changes; I enjoy the challenges that take me out of my “comfort zone”. I have
strong communication and listening skills that help make me an empathic team
leader, able to involve the whole group. My love of nature is the reason that I
chose to become a hiking guide in Basilicata, which is a Region that is largely
unexplored. I am a passionate lover of music, especially classical and jazz (I have
played the piano since I was 11 years old). I love the visual arts, the progressive
Spanish cinema of Almodòvar and my Reflex: the pictures fix the details and the
emotions elicited by the places photographed.
Paolo Romani
I authorize the processing of my personal data in accordance with Legislative Decree
196/2003.
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