1 HISTORIC BARNS PARK JOINT RECREATIONAL AUTHORITY FOUR-YEAR BUSINESS PLAN 2012-2015 Prepared by: NorthSky Nonprofit Network Debbie McKeon, Jack Goodnow Final Version: March 28, 2011 2 Overview of Business Plan, Historic Barns Park Prepared for Joint Recreational Authority Executive Summary JOINT RECREATIONAL AUTHORITY Joint Recreational Recreational Authority Executive Director Managing Agenta The Historic Barns Park (Park) is theFacilities culmination an ambitious and forward-looking RA movement to protect RentalofEnterprise & Management: Authority City/Township Market Park & Facilities Cathedral & Historicthe Barn, for of Traverse City-as a public park significant portion of the Commons acreage-formerly OldAmphitheater State Hospital services provided Coordinate FRE community & private events Capital improvements to RA areas enhanced and programmed for public use. The Park is located in the heart of the regionImplement on a site Communications that features Coordinate Energy Farm (w/BGS, LAS, SEEDS) Legal protected woodlands, creeks, high vistas and a sweeping meadow. On the site are historic structures, including two Develop Master Facility Host Farmers Market (Pilot w/Little Artshram) Audit Calendar massive barns from the time when the land was intensively farmed to support the patients and staff at the State Carbon Offset Program (Study w/SEEDS) Insurance Book Facilities Hospital. The natural features of the property and its former agricultural and floricultural uses provide a window on Utilities Develop contracts & user the past & and opportunity for contemporary uses that demonstrate the benefits of sustainable land use design for Facilities RAan space maintenance agreements Snowplowing communities today and generations to follow. Manage events in facilities Prepare RA annual operating budget The vision for the Park came from the community through a grass-roots civic engagement process. At their direction, it will become recognized for its uniqueness as the place for community convening and recreation while surrounded by demonstrations of sustainable agricultural, floricultural and energy farming; infused with arts and culture that celebrates the rich creativity interwoven into all aspects of our lives. Specifically, the mission of the Park is to provide the community with a 56 acre public park that models this vision while promoting recreation, artistic endeavors and education. The mission of the Joint Recreation District of the City of Traverse City and the Charter Township of Garfield as owner of theLittle ParkArtshram is to govern the Park to meet its vision Botanical Garden(RA) Society SEEDSand mission and to steward its resources and provide leadership to assure its sustainability. Demonstration/Display Youth CSA Program Farm Residency Program Gardens Permaculture Design Course Produce agriculture products for on-site Facilities/Garden Event Rentalsrole in Implement Farmers Market events The Joint Recreation Authority’s contributing to the sustainability of this vision and mission for the next three Educational Programs Community Garden, Summer Camps Carbon Offset Program partner years is the goal of this business plan and is focused on the RA providing facilities and infrastructure to support Speaker Series Annual Harvest Day Festival Wood Shop for products direct programming of others as opposed to launching direct program activities. It will be value-add achievedwood through Host Visitors Center Northwoods Family Concerts Educational Programs-food, farming, land development of independent social enterprises and joint ventures including its management, nonprofit co-managers and others, Annual Garden Run Solar operated irrigation system green infrastructure each modeling the principles of the Park while also providing funding to assure its sustainability for perpetuity. Annual CCRS Plant Sale Composting Program Design/build public restroom facility w/o As experience in this model grows and the Park continues to mature, it isseptic/sewage anticipated that new opportunities LEEDoperating certified visitor center Wind turbine for on site energy will arise willvisitor require additional business planning. Solarthat panels, center Arts & Culture Programs Youth Conservation Corp Program Though this plan is specific to the social enterprise activities of the RA, it is important to provide context with an overview of the known primary activities of all partners to achieve the vision: RA, Botanical Garden Society, Little Artshram and SEEDS as the operational model of this business plan leverages the activities and relationships of all the partners to benefit the Park. As the diagram on page XX demonstrates, the unique missions and capabilities of each partner each partner bring bring together together aa rich rich and and robust robust diversity diversity of of programs programs and and social social enterprises enterprises that that serve serve the community’s vision. With its partners providing programming and improvements to their individual areas of responsibility under the management agreements, the RA focuses on providing the Cathedral Barn and adjacent amphitheater facilities to its partners and community users through the Facilities Rental Enterprise and leading the development of infrastructure that meets the Park’s vision of sustainable land use through the Energy Farm. With the vision and mission of the Park, and the mission of the RA and its nonprofit managers in relation to the Park as the foundation, five criteria were developed from which to evaluate potential social enterprise activities of the RA. These criteria are: Community/regional need - Is there a need in the community that will be addressed? Compatibility with the Park vision and brand – Is this social enterprise consistent with the Park Vision, Mission and Brand and will it foster progress towards the vision. Competition - What will be the level of competition, including possibly with MOU Committee members? Can the social enterprise be competitive in this environment? Potential financial performance – The Park must be financially sustainable. Will the social enterprise contribute 3 Table of Contents Page 2: Visual of the Model Page 4: Executive Summary Page 6: Corporate Structure: Ownership Page 6: Management Agreements, Primary Responsibilities Page 7: Market Studies Page 8: Criteria for Selection of Social Enterprises in the Park Page 8: Social Enterprises Selected Profile of Social Enterprise #1: Facilities Rental Enterprise Profile of Social Enterprise #2: Energy Farm Profile of Social Enterprise #3: Farmers Market Page 14: Historic Barns Park: Creating the Brand Page 15: Marketing Plan Outline Page 18: Page 26: Page 28: Page 30: Page 33: Page 35: Page 35: Page 37: Facilities Rental Enterprise: Operations Financial Narrative Pro Forma Line by Line Pro Forma Explanation Capital Budget Furniture Budget Summary Comments, Pro Forma Financial Statements Business Plan Implementation Timeline Page 41: Energy Park Enterprise Operations Financial Narrative Page 42: Farmers Market Operations Financial Narrative Page 43: Financial Pro Forma Appendices: Market Research Page 44: Table I List of interviewees and interview questions Page 46: Table II Competitor Comparisons, Facilities Rental Enterprise Page 47: Table III User Group Profiles and Competition, Facilities rental Enterprise Page 50: Table IV Customer Facility Selection Factors Page 53: Table V Gosling Czubak Farmers Market Study Page 54: Table VI Energy Park Related Interviews and Meetings Page 55: Table VII Comparative Population Statistics by Age Group for five county region Exhibits: Page 56: Sample Event Planning and User Agreement Package 4 Business Plan for the Joint Recreational Authority Historic Barns Park The purpose of the business plan for the Joint Recreational Authority (RA) is to develop social enterprises within the areas of the Historic Barns Park (Park) under its direct management. These enterprises must support the vision of the park- preserving all that is good about its past, promoting public recreation, arts and education in the present and demonstrating environmental sustainability to assure the future. The RA goal is to develop a plan that eventually will not rely on public financing to sustain Park annual operations. The RA asked NorthSky Nonprofit Network to study the situation and develop a business model to help the RA achieve this goal. Executive Summary This plan is therefore specific to the social enterprise activities of the RA. At the same time, it is important to understand and appreciate the activities of all management partners: RA, Botanical Garden Society, Little Artshram and SEEDS. As the diagram on page 2 illustrates, the unique missions and capabilities of each partner brings together a rich and robust diversity of programs and social enterprises that serve the community’s vision. The partners provide programming and improvements to their individual areas of responsibility. The RA focuses on providing facilities within its control, infrastructure and Park oversight to support the programming of others. Over the past five months, NorthSky consultants met and talked with other park management partners, civic leaders, event planners, potential park users and representatives of similar venues throughout the area and beyond. They studied materials such as the results of the Brainstorming the Barns citizen meetings. What they found was an overwhelming interest in the potential of the Park, especially as a venue for a myriad of public and private celebrations and meetings. Interviewees indicated a need for a venue with the unique size, environmental principles, historical significance and ambience of the Cathedral Barn and amphitheater. The NorthSky consultants considered a number of potential social enterprises and evaluated them against five criteria. These criteria were: Community/regional need - Is there a need in the community that will be addressed? Compatibility with the Park vision, mission and brand – Is this social enterprise consistent with the Park vision, mission and brand and will it foster progress toward the vision? Competition - What will be the level of competition, including possibly with MOU Committee members? Can the social enterprise be competitive in this environment? Potential financial performance – The Park must be financially sustainable. Will the social enterprise contribute positively to the bottom line? Because the RA has responsibility, what impact does the operational model have on the RA? Contribution to attracting local park attendance as well as tourism – The vision for the Park is broad yet focused on certain principles. Will this social enterprise draw people to the park and assist in drawing people to the region as well? Based upon the research, three social enterprises are included for development at this time: an Energy Farm, Farmers Market and Facilitates Rental Enterprise. 5 The Energy Farm creates a brand to focus the individual/collective energy conservation and renewable energy generation activities that promote the environmental principles of the Park. Its activities provide cost savings through energy optimization and funding for energy-related capital projects therefore are not included in the financial pro formas. Linking independent activities under one brand produces the critical mass to better market the concept and attracts additional funding for continued development. Partnerships with educational institutions are also possible. The Farmers Market is included because it was identified by citizen groups as an ideal activity. While research indicates there are operational and competitive obstacles to the Farmer Market’s ultimate success, it should be initiated as a pilot project with associated shuttle transport costs subsidized by the RA. In keeping with the RA’s role, it is recommended the RA provide facilities to support the operations of a Farmers Market by one of its partners, such as LAS. As the plan shows, over time the revenues generated from the Facilities Rental Enterprise are projected to cover the operating expenses of maintaining the RA-controlled areas of the Park. Based upon the model developed there are conservative, optimistic and most likely financial scenarios. The most likely scenario indicates the social enterprise can produce positive net income within one year after the completion of both Phase One and Two of the Cathedral Barn (CB) and Amphitheater (A) renovations. The success of this venture is dependent upon branding, marketing and operating the enterprise to produce profitable activities while assuring balanced community access as the operating margin comes from volume. This type of enterprise requires particular expertise to manage well. The business model scoped calls for development of standardized operating procedures and policies, independent contractor relationships, focused marketing, a high-level of accountability and assurance of a high standard of customer service. The pro formas forecast start-up expenses of approximately $45,000 during the last six months of 2012. In 2013 the CB is anticipated to be open for 6 ½ months – from mid -March, after the conclusion of the Phase One construction, until closing on October 1 for the winter months. During 2013, it is estimated that approximately $120,000 will be collected from rental activity with corresponding operational expenses estimated at approximately $187,000 producing a net loss of $67,000. In 2014, it is envisioned that the CB will be open from April 1 to September 30 and experience a moderate increase in rental activity as a result of marketing efforts and positive customer experiences. Nonetheless the CB will remain without interior access to the restrooms and without an interior prep kitchen. The increase in activity is expected to increase gross revenues modestly to approximately $128,000. Total expenses decrease slightly to $170,000 producing a net loss of $51,000. The RA would therefore have to dedicate approximately $164,000 to support the development of the Facility Rental Enterprise in years 2012-2014. The Phase Two construction is assumed to be completed by March 1, 2015 at which time the Cathedral Barn and Amphitheater can open on a fully functional basis and remain open year round. This availability, coupled with sustained marketing efforts and an increased public awareness, are expected to raise revenues to approximately $227,000 for 2015. As would be expected, expenses increase, but at this level of activity, the CB and A is forecasted to be operating virtually at break-even. From this point forward, it would be anticipated that CB and A will produce annual operating profits for the Recreational Authority. 6 Ownership The Historic Barns Park at the Commons is a public park owned and administered by the Joint Recreational Authority of the City of Traverse City and the Charter Township of Garfield (RA). This 56 acre parcel was purchased by the Joint Recreational Authority and is under redevelopment by the RA and its nonprofit tenants for use by the public and by private groups to celebrate agriculture, horticulture, the arts, and recreation in a way that preserves and enhances the history of the property and promotes environmental sustainability. Corporate Structure Management Agreements In 2009, the RA entered into an agreement for Management of Historic Barns Park with three local organizations - The Botanical Garden Society, Little Artshram and SEEDS. The intent of the agreement was to develop a collaborative, long term relationship “to utilize and improve the Historic Barns Park consistent with its status as a public park and for public use, including agriculture, horticulture, art, community events and recreation”. Together the entities worked out a site plan which gave each of the entities specific areas of the park over which they would have individual responsibility. The agreement spells out the conditions under which the management entities might use the areas reserved specifically for the RA–the Cathedral and Historic Barns, the Amphitheater and the Tent Lawn. The intent of the agreement was that there would be cooperation not competition among the entities. The agreement states that each of the management entities is to provide the RA annually with a list of goals it intends to achieve in the coming year. These goals are to be in accordance with the principal goals listed in the Master Site Plan. Failure to achieve these goals could be a reason to terminate the entity’s participation in the Agreement. Without attempting to interpret the meaning of the agreements in detail, it is evident that the Master Agreement was developed to ensure that all entities involved in the development and management of the Historic Barns Park are intent upon continuous improvement of the property for public use and enjoyment. The chart on page 2 shows the relationship of the entities to each other as well as the primary activities of each party anticipated at this time that are relevant to coordination of business planning. Management Agreement Primary Responsibilities Recreational Authority Develop and manage HBP for public use including agriculture, arts community events and recreation Responsible for economic sustainability of the Park Have ultimate liability for all activities taking place in the Park Develop policies and procedures for the Park Plan, finance and maintain capital improvements. Execute recitals of management agreements Work in cooperation with the MOU committee as per the management agreements to develop the Park in accordance with the master site plan 7 Botanical Garden Society, Little Artshram and SEEDS Each of these entities has corporate objectives and specific expertise which can be used to advance the overall missions of public education and environmental consciousness and respect that underlie all activities at the Park. The opportunities for success of the Park will be increased to the extent that the contributions, individually and collectively, from these entities are sought out and provided to advance the overall objectives of the Park. All three management partners have the same responsibilities. The primary ones are: Each entity will manage the sections of the Park that have been designated to it in the Management Agreement dated April 7, 2009 and further defined in the Master Plan Each entity shall be responsible for maintaining their individual areas in good repair and will maintain appropriate general liability and property and casualty insurance and will be responsible for all operating costs for their individual area. As public education is a commitment, these entities will provide linkage with educational programming and will have direct educational components in their work at the Park. The entities will work in cooperation utilizing the MOU committee as per the management agreements, and in conjunction with the RA will work to develop the Park and manage it to best meet community needs as a public park. The traditional process of business development is first to identify the business proposition and then to determine the assets necessary for successful operation. In this case the location and assets are in place. Thus the purpose of the market study was to determine how best to deploy the assets to meet all pre-existing criteria while achieving financial sustainability. Market Studies With the unique historic attributes and environmental principles of the Park as a foundation, the consultants interviewed over 40 individuals representing a broad range of professional activities, areas of expertise, and geographic diversity including event planners, potential users, suppliers, and potential competitors to reach the conclusions drawn in this business plan. Based upon preliminary planning during the process, follow up interviews were held with several interviewees. The results of the Market Study are included in the appendices, beginning on page 42. They include the following: Table I: The list of interviewees and interview questions Table II: Competitor Comparisons for Facilities Rental Enterprise Table III: User Group Profiles & Competition for Facilities Rental Enterprise Table IV: Customer Facility Selection Factors Table V: Gozling Czubak Farmers Market Study, excerpts Table VI: Energy Park Interviews & Meetings Table VII: Comparative Population Statistics by age group from NWMCOG 8 Criteria for selection of social enterprises in the Park Five criteria were utilized to evaluate the merits of potential social enterprises for the Park. Community/regional need - Is there a need in the community that will be addressed? Compatibility with the Park vision and brand – Is this social enterprise consistent with the Park Vision and Brand and will it foster progress towards the vision? Competition - What will be the level of competition, including possibly with MOU Committee members? Can the social enterprise be competitive in this environment? Potential financial performance – The Park must be sustainable. Will the social enterprise contribute positively to the bottom line? As the RA has ultimate responsibility, what impact does the operational model have on the RA? Contribution to attracting local park attendance as well as tourism – The vision for the Park is broad yet focused on certain principles. Will this social enterprise draw people to the park and assist in drawing people to the region as well? In reviewing and evaluating several options, two social enterprises were selected for the RA business plan. They are a – Facilities Rental Enterprise for public and private use and an Energy Farm. These ranked well against the criteria. This business plan includes a third social enterprise activity – a year-round Farmers Market, though it did not measure up as well against the criteria but was presented as a goal of the RA. Social Enterprises Selected As the MOU partners were instrumental in this process, brainstorming continued following the research period that has generated additional ideas for business development. It is recommended that the MOU partners and RA continue to brainstorm potential revenue generating ideas periodically to capture the unique perspectives and expertise that each brings to this relationship. It is in that spirit that SEEDS was in contact recently to suggest that a carbon offset program could be considered as identified it in Chart #1 as a social enterprise to study. There is an increasing market for the purchase of carbon offsets. Companies that release carbon into the atmosphere are seeking to partner with entities that can be carbon consumers. Trees, marshes and decaying plant life are absorbers of carbon emissions. SEEDS holds the expertise to do carbon absorption testing and monitor the amount of carbon credits that could be sold. This is not yet a regulated activity though SEEDS indicates that it is foreseeable that a carbon credit certification process may develop. Due to the old forest growth at the Park, SEEDS suggests that the Park is in an excellent position to have carbon credits that would qualify in a certification program. This could be structured as a joint venture between the RA and SEEDS. There may be opportunities to have a carbon credit program extend to other public park lands. Profile of social enterprise Facilities Rental Enterprise Overview The Park was originally the site of the agricultural component for the Old State Hospital of Traverse City. The Historical Barn and the Cathedral Barn each contain 5700 square feet on both an upper and lower level. Aptly named for its interior appearance, The Cathedral Barn will be 9 the first of the structures to be restored by the RA to serve as a mixed use facility suitable for accommodating lectures, dances, concerts, plays, weddings, conventions, seminars, and many other activities which area residents and groups would like to host in an authentic period structure. When the renovations are complete, the Cathedral barn will be a heated, airconditioned, multi-use facility capable of seating up to 664 persons. The adjacent amphitheater and adjoining tent lawn will accommodate several thousand people sitting and standing for concerts, lectures, movies and other cultural events. These assets – the Cathedral Barn, the amphitheater and the terrace lawn together are termed – the Venue. The Venue can be used to create revenue by developing a facilities rental social enterprise marketed to community groups, private individuals, event organizers and professional entertainers. There is a tiered rental rate structure to assure the Venue is utilized as intended, including free and educational events. The rent paid becomes revenue to the RA. The RA is not structured to be either an event planner or an operating manager of an entertainment venue. Thus they will contract with a Managing Agent who will assume the responsibilities of marketing, booking and administering the operations of the venue in a cost effective manner. The MA will not be responsible for developing programming for the venue – but for making the venue inviting to those who have programs and need a place to carry them out. When the revenues from the events exceed the costs of maintaining the venue, the resulting net income accrues to the RA for reinvestment in the Park. Community/Regional Need: There are few venues of comparable size in the region which offer the type of contiguous capability which will be available at the CB and A after the completion of renovations. As the market research revealed, there is a need for more large venues for year round events – public and private – in the Traverse City region. The event planners, business owners, civic leaders and local citizens with whom we have discussed the Barns Park have been unanimous in asking not “Why?”, but “When?”, “When will the Cathedral Barn be renovated and ready for use?” They have said that the need for such a facility exists today. Compatibility with Park vision, mission and brand: To fit well with the vision, mission and brand of the Park as a community focal point and allow the public to enjoy its beauty on a daily basis, there will need to be careful balance in the amount of free, public activities held in the Cathedral Barn and Amphitheater vs. private and/or ticketed events. The impact of tented events that are either ticketed or private may create some challenges to the community’s perception of public access. Therefore the policy suggested in the next section may also help to assure that the image of the Park is of public space. It is the RA’s role to monitor this balanced programming which should be done through review of the monthly operational reports submitted by the MA and through its relationship with the MOU members. Competition, both external and with MOU Partners: As the market studies support, there is room in the regional market for another rental facility, especially with the unique brand elements of the Park. What it doesn’t address is how much room there is in the market for two businesses marketing facilities rentals at the Park, both leveraging the same brand. At this time BGS indicates that, as part of their social enterprise activities, they intend to offer a product to their customers that is, to offer tented areas in the 10 BGS managed gardens for events of 70 or more persons. BGS would receive income from the tented area rental. (While it has not been directly mentioned, it is conceivable that SEEDS or Little Artshram may also have customers who will wish to host larger events on their space, therefore they may desire to create tented areas as well). As both RA and BGS have indicated that they wish to collaborate and not compete, we suggest that each develop a market niche. The market niches should be developed based upon size of the event and whether the customer desires protection from the elements. Larger events are very likely candidates for a Cathedral Barns event. It is recommended that the RA develop a policy that does not permit tents greater than 900 square feet, accommodating more than 70 people, within the Park property without prior approval of the RA. The RA may grant approval but will first consider the availability of the Cathedral Barn as an alternative rental facility over the temporary tenting. If the Cathedral Barn is already booked, then the RA may grant permission. If the Cathedral Barn is available, the RA could require that the MOU member’s customer rent the Cathedral Barn if protection from the elements is desired. With this policy, RA and the MOU members will have clarity and built-in controls to resolve the potential of the Park partners competing for rental fees. As the RA does not have any smaller facilities or improved gardens, it will collaborate with the MOU members by renting the BGS conference room in the visitor center or a garden area when RA clients need more intimate spaces or an outdoor location. It is also recommended that if a MOU member’s customer rents the Barn under these circumstances, the RA will share 10% of the base barn rental fee with the referring MOU member. Potential Financial Performance: The potential revenues, event specific and general operating expenses which make up the attached pro forma financial statements are based upon competitive rental rates now being charged in the area. These rates are for facility rental not for event planning and programming. These projections show that with sufficient volume the RA can generate net income from its rental activities. A market analysis shows that the RA can not be financially self sustaining on a diet comprised solely of community service and educational events. Private events – weddings, receptions, fund-raisers, and big name events command the highest rental rates. A good mix of these types of activities is necessary to produce a net profit for the Park. Contribution to attracting local park attendance and tourism: The very essence of renting the Cathedral Barn and Amphitheater attracts people to the Park and to the region. Events staged at the venue bring new people to the Park. Wedding guests often include friends and family who live out of the region, but will come to the wedding then stay and avail themselves of all the region has to offer. Likewise, entertainment events and festivals attract followers of the groups performing at the event. They often travel hundreds of miles to hear their favorite ensembles perform or to participate in an activity that they enjoy. Once they “feel” the energy of the Park, and drink in the beauty of the surroundings, they will tell others about their experiences – encouraging them to visit the park and the area. By renting these facilities, the RA can attract 40,000 to 50,000 persons to the Park on an annual basis – many of these people will be visitors to the region. 11 Profile of social enterprise Energy Farm Overview As the guiding principles of the master plan for the Park include a focus on environmental sustainability and energy efficiency, one brand should be created under which to market all of the activities and investments that will be developed by the RA and MOU members at the Park. The brand creates a focused approach to achieving these principles. It also serves as a conduit for attracting additional partners and investors to support principles of the Energy Farm. It creates the vehicle for distinct projects, yet linked as one initiative. It is also an excellent opportunity to engage external partners where there is opportunity for recognition and educational activities. Several aspects of the Cathedral Barn renovation fit as part of the Energy Farm - for example, the energy efficient low flow water fixtures in the re-designed Cathedral barn as one part of LEED certification for the whole structure. There are also two RA projects spawned as a result of development of the Energy Farm social enterprise. 1) NMC has verbally committed to have students conduct site assessments of the potential for renewable energy projects and 2) the region’s utility companies are working on a collaboration to fund a major project in 2011/12. MOU members also have projects that fit the concept: BGS is planning to achieve LEED certification in its renovation of the Granary; LAS is in the early stages of researching installation of a wind turbine to supply power to its activities; and SEEDS has indicated plans to fund and build public restrooms that operate without septic/sewage connections. These projects further the mission of the Park while potentially producing annual net savings in operations. As the Energy Farm grows in the number of projects completed, it can be utilized as an educational center and demonstration facility to showcase various examples for achieving energy efficiencies and of passive energy generation sources – solar, wind, geo-thermal. The park is ideally suited for implementation of eco-educational programming similar to the Urban Ecology Center in Milwaukee, Wisconsin where each year thousands of children learn how to live in better accord with their environment. There is no similar energy farm in the Michigan, and it is envisioned that it will add to this region’s growing eco-education and eco-tourism reputation. Community/regional need and vision, mission and brand compatibility: This region is demonstrating a growing commitment to energy conservation and passive energy generation. The master site plan for the Park indicates a similar vision and commitment. The Energy Farm meets this criterion. It provides an umbrella brand for all existing and future partners to participate in meeting this need and mission. There is no inherent competition in this social enterprise. Rather the Energy Farm provides the marketing umbrella from which each qualifying project or business opportunity can gain benefits. The potential financial payback lays both in attraction of funding for capital improvements as well as potential reductions in operating costs through energy efficiencies. There is little research on which to project the number of people that may visit the Park specifically to learn about Energy Farm activities. At this time it is not viewed as a primary focus for tourism or attracting visitors though that may grow as a critical mass of projects is accomplished. Nonetheless it is an excellent companion activity to promote. 12 Profile of social enterprise Farmers Market Overview It is recommended that a mid-week farmers market be developed as a pilot program to be evaluated after six months of operation. At that time a “Go or No-Go” decisions should be rendered. As the analysis of the five criteria indicates below, there are significant “red flags” with the operation of a farmers market at Park. Therefore it is reasonable to launch this social enterprise as a pilot with a built-in mechanism to evaluate its performance. It is also recommended that existing farmers market hosts, the DDA and the Village at Grand Traverse Commons, be made aware that this is a pilot program so that they don’t make changes to their operations under the assumption that there will be a permanent Farmers Market at the Park. It is recommended that Little Artshram be offered the opportunity to manage the pilot program as it fits well with their mission. If LAS declines the offer to manage the pilot farmers market, then it is recommended that Spireworks be offered the opportunity to manage it. They already operate a weekly farmers market therefore have an operating model. As a third option, LAS and Spireworks may choose to partner on managing the farmers market pilot. According to the Gosling Czubak study (excerpt, page 51), the amount of parking available is one of the critical factors in predicting the success of a farmers market. According to the study, there should be 3 parking spaces/vendor participating. As this is not possible at the Park, the cost of operating a shuttle service needs to be built into the budget for this social enterprise. As the financial projections indicate, with the addition of the shuttle service costs, the farmers market is projected to operate at a loss exceeding $5,800 for the six month time pilot period. In order to assure its continuance, it is therefore proposed that the RA rent the upper floor of the Cathedral Barn to LAS for $1 for one weekday each week from June 1-November 30, 2012 and fund the cost of the shuttle service as part of the RA operational budget. The financial forecasts included with this plan are based upon that assumption. Evaluation of the program should include customer and vendor surveys and analysis of the impact on the other farmers markets as well as financial performance. It is strongly suggested that should the pilot project evaluation merit its continuance, that the location of the Farmers Market be changed from the Cathedral Barn to an empty building at the Commons or eventually to the Historic Barn. As interviews revealed, there is significant wear and tear on the facility from this activity therefore its long-term impact on the facilities rental activities at the Cathedral Barn should be mitigated. Community/Regional Need: The research provides conflicting evidence as to the need for an additional famers market in the area. The summer downtown market enjoys vigorous sales on Saturdays and has decent sales on Wednesdays. At the same time, the weekend market in Building 50 is not so strong and is maintained primarily to help drive potential customers to the shops in the Mercado. A recent poll of the vendor committee for the downtown market resulted in mixed feelings as to the interest in a year round market. Compatibility with Park vision, mission and brand: A farmers market is in complete alignment with the vision, mission and brand of the Park and complements the other activities envisioned on the property. 13 Competition, both external and with MOU Partners: A new farmers market at the Park may offer competition to the existing markets. This competition may be reduced if it is scheduled on a different day than the other markets. It also could avoid competition if it was directed to different markets than those existing – one suggestion was to focus on supplying local chefs and eateries rather than individuals or to offer different types of products. Without differentiation, given the logistical difficulties of accessing the site, research indicates that this market would have a difficult time competing with the other local markets. If the pilot project is managed by LAS, internal competition with MOU members should be minimized unless vendors include flower and plant purveyors which might impact the efforts of BGS. Potentially, the BGS annual plant sale could occur during the farmers market. Potential Financial Performance: The revenue coming to the manager of the farmers market would be very small. Generally vendors pay $10 per table per day. As the financial projections indicate, there is very little opportunity for compensation to the farmers market manager, potentially LAS, therefore the cost of the shuttle service needs to be absorbed in the RA operational budget in order to be sustainable. Another on-going cost will be the wear and tear on the building. This cost may be significant over time as crates of food items are rolled or dragged into the building and piled on RA owned tables. Beyond the daily clean up which will be the responsibility of the farmers market manager, potentially LAS, frequent deep building clean-up will be required caused by pedestrian activity and dragged in dirt. Contribution to attracting local park attendance and attracting tourism: In general, a successful market could attract many visitors, primarily local, to the site. However, given the market study, lack of easy access and close-in parking, attendance at the famers market is expected to be low. 14 What is unique about the Park? What will attract people and events to the Park? First the history: This was a working farm. On these acres, crops were grown, animals were raised, cows were milked and food was stored for future use by the Old State Hospital of Traverse City. For many years, these acres were the lifeblood of the activities at the hospital. This history makes the venue unique. There is nothing like it in the area. This history can be built upon. Additional facts and pictures of the working farm should be pieced together and used in the marketing materials for the CB and A. Guests will want to feel the history of what was happening on this land and in this barn three quarters of a century ago. Historic Barns Park: Creating the Brand Then the architecture: A Cathedral Barn. Entering the barn, people cannot help but feel like they have entered into a cathedral. The all wood interior with the high sloping ceiling is dramatic and inspires a sense of awe. This is unique to this region. Pictures of the barn’s interior must be included in the marketing materials and on the web site. When events are scheduled for the Barn, they should be publicized as taking place in “the Cathedral”. Comments such as: “Where is the lecture tonight? It’s at the Cathedral. Have you been there? You’ve got to go. It’s fantastic;” “Have you decided where you are getting married? Oh yes. We’re getting married in the Cathedral. It’s the perfect place to start our life together;” and “When I went to the Park for the first time, I knew I had to bring my family back to experience the Park. You can almost feel the history of the place.” Then the beauty: When the Botanical Garden Society, Little Artshram and SEEDS complete their demonstration/display gardens, solar irrigation pond, “Walled Garden,” farm residency program, “Reflecting Basin” and artistic installations, the beauty of the park will be unparalleled. Finally “Green Agri-tourism” The most powerful part of the brand will be the living concept of the Park as a demonstration center of “Green Agri-tourism.” Marketing the Park as a green tourism destination requires operating with an environmentally sustainable land use design –one of the primary principles of the Park. Webster.com defines Agri-tourism as “the practice of touring agricultural areas to see farms and often to participate in farm activities.” Agri-tourism has been around for many years but it has become very popular in the last five to ten years. Why is that? According to Jane Eckert, Eckert AgriMarketing, “People want to have their children see a cow first-hand, rather than in a book,” Eckert said. “They want to see where their food comes from and who grows it.” The SEEDS Farm Residency program, the Little Artshram youth CSA enterprise and Permaculture Design Course make the Park an agri-tourism attraction for local residents and visitors from other areas. And the Energy Farm: It provides a vehicle to showcase all the individual and collective energy conservation and renewable energy generation activities in the Park. In time it will attract visitors to learn and explore all of the solutions utilized at the Park. It is the place to visit to see a geo-thermal system, solar powered irrigation system, community-based wind turbine, LEED certified buildings, composting toilets. Together they demonstrate that blending energy farm initiatives with the history, architecture, beauty, farming, horticulture, arts and recreation activities of the Park create a unique combination of sustainable land use and design. 15 Marketing Plan Outline FACILITIES RENTAL ENTERPRISE Marketing Goals 1) Generate $120,000 in annual revenue from facilities rentals by December 31, 2013. 2) Establish name recognition and a unique brand position for the Historic Barns Park and its facilities rental program. Target Audiences TARGET AUDIENCE/ MARKET SEGMENT PRODUCT VALUE-ADDED BENEFITS/ SELLING POINTS - Unique location - Personal- show off the project site - Large venue - Convenient location - Indoor and outdoor space - Assist and support constituents - Unique location - Photo ops - Large venue - Convenient location - Indoor and outdoor space - One stop shopping for ceremony, reception and catering - All of the above plus: - Establish a mutually beneficial referral relationship with Park Internal family: partner organizations, volunteers - Refer constituents looking for venue Wedding parties- bride, groom, families - Site for wedding ceremony - Site for wedding reception - Site for rehearsal dinner/ other related wedding parties Event planners and promoters - Site for parties - Site for concerts and entertainment events Wedding planners - Site for wedding ceremony - Site for wedding reception - Site for rehearsal dinner/ other related wedding parties - Site to refer event planners, wedding parties, wedding planners and corporate clients - Site for fundraisers - Site for educational event - Site to host performances/ revenue-generating entertainment Same as above - Site for corporate retreats and meetings - Site for other revenuegenerating events - Unique location - Large venue - Convenient location - Indoor and outdoor space - Employee satisfaction Caterers Community based organizations/ Schools (concerts, proms) Businesses Same as above - Unique location - Photo ops - Large venue - Convenient location -Nonprofit rate pricing - Indoor and outdoor space - Attract new audiences/ supporters 16 Churches - Site to refer wedding/ anniversary parties and planners - Client relationship building - Unique location - Large venue - Convenient location - Indoor and outdoor space Marketing and Sales Strategies Infrastructure Development Strategies 1) Identify contracted leadership for ongoing marketing and sales activities. 2) Secure contact management/ sales software to manage sales contacts, prospects, and outreach activities. Sales Force is available to nonprofit organizations for free. 3) Develop a website which promotes services, facilities, pricing and availability including a photo tour. 4) Develop marketing and communications policies and procedures including a designated spokesperson and media release policy. 5) Purchase email software (Constant Contact, Vertical Access, etc.) to use in email promotions and media releases. 6) Work with an advertising agency, branding firm or graphic designer to develop brand identity including usage/ standards guide. 7) Systematically capture stories, testimonials, photos, and videos to use in promotions. 8) Develop support materials for use with clients including brochures with pricing inserts, photos, and space dimensions, and DVDs that can be mailed to out-of-town “destination wedding brides and planners. 9) Develop a contact list for targeted marketing activities including caterers, event planners, event (concert and entertainment) promoters, and related suppliers. Promotional/ visibility strategies 10) Develop a promotional campaign to launch and promote the venture including media stories, advertising, email blasts and open houses. 11) List the facility in catering/ rental facilities directories and on websites (www.Michiganweddingsolutions.com, www.upnorthbride.com, www.traversecityweddings.net, http://www.brides.com/local-weddingresources/michigan, www.theknot.com, mynorth.com) Sales Strategies 12) Meet with caters, event planners, event promoters and other vendors via open houses 13) Conduct routine mailings promoting services to target group via email and US mail. 14) Sell ad space on the website to caterers, florists, wedding planners, bridal shops, band/ musicians/ DJs, and other related suppliers. 15) Exhibit at bridal shows throughout the region (Traverse City Opera House, Crystal Mountain, Grand Traverse Resort, Bay Harbor Bridal Expo, etc.) ENERGY FARM Marketing Goals 1) Promote the Energy Farm as a value added component of the Park. 2) Drive investors and demonstration projects to the site. 17 3) Create a shared brand for the eco-educational component of the Park, its partners/investors and its MOU members. Target Audiences TARGET AUDIENCE/ MARKET SEGMENT PRODUCT VALUE-ADDED BENEFITS/ SELLING POINTS Investors/ renewable energy entrepreneurs Site for showcasing renewable energy projects to the public, other investors, and to the renewable energy industry. Unique and real-life site for establishing renewable energy projects to support investor’s research, business development and educational goals. Academic researchers/ university project developers Demonstration/ site for developing experimental projects related to energy use; class projects; research; internships Unique and real-life site for testing project ideas Ability to influence projects and research Strategies Infrastructure development strategies 1) RA-ED to contract with MA to develop a marketing plan and oversee ongoing marketing activities in conjunction with FRE marketing activities and MOU partner activities. 2) Utilize contact management/sales software of FRE to manage marketing activities. 3) Develop guidelines and criteria for approving investors and demonstration projects. 4) Develop working agreements/ contract templates to be used in investor activities with RA and partner-led projects and energy project developers that will be hosted on the site. 5) Develop a website page, including a virtual tour, on Park site focused on the site as an investment opportunity and testing ground for innovation including guidelines & criteria. 6) Develop marketing and communications policies and procedures including a designated spokesperson and media release policy. 7) Utilize existing email software (Constant Contact, Vertical Access, etc.) from Facilities Rental Enterprise to communicate about progress on the Energy Farm. 8) Work with an advertising agency, branding firm or graphic designer to develop a brand identity including usage/ standards guide and an investor packet to be used in promoting, investors and energy project developers. 9) Develop a contact list of potential venture capitalists, businesses and academic researchers that may be interested in projects and/ or investment at the site. Promotional/ visibility strategies 10) Develop a promotional campaign to introduce Energy Farm concept and the value of investment, research and development opportunities at the site; unique collaborative components; public benefit. This includes media articles, open houses/ tours, email blasts, and presentations describing the achievements of energy farm efforts in meeting the Park principles of environmental sustainability and public education on related benefits. 18 Sales strategies 11) Launch targeted campaign to introduce the site to potential investors and project developers. SOCIAL ENTERPRISE: #1 Facilities Rental Enterprise Operations: A) Renovations to Cathedral Barn: Phase 1 and Phase 2 and impact on business planning The first step toward financial self-sufficiency is the renovation of the Cathedral Barn into a fully functional multi-use facility. CWS architects have been charged with designing this project. They have developed plans based upon public input and they are continuing to meet with representatives of BGS, LA and SEEDS to take advantage of their expertise in making this facility an eco-responsible venue. Their input will also be valued in terms of ascertaining that the renovated CB will be attractive to a wide variety of users. Pages 31-32 include a listing of the projects included in Phase one and two and the estimated cost for completion. In summary, Phase One consists primarily of exterior work on the structure as well as grading and restoration of the amphitheater and some road stabilization and interior work to finish the upper level of the barn, installation of HVAC, installation of lighting and the building of an exterior fire escape. On the lower level, the improvements are limited to the construction of men’s and women’s restroom facilities. The cost of these improvements in Phase One is to be covered by an initial fund- raising campaign projected to begin in the spring of 2011. Phase Two is anticipated to be completed sometime after the completion of Phase One. It will include the construction of a new entrance to the Cathedral Barn through an elevator lobby built at the intersection of the Cathedral and Historic Barns. An interior stairway connecting the upper and lower floors is designed in Phase Two. Also in Phase Two is the construction of a catering kitchen and two multipurpose rooms – one which would be suitable as a classroom and the second as a “green room” for visiting performers or as a bride’s dressing room. Note: the plans should include access to the Historic Barn from the new entry area. This will be essential to provide at least an un-heated storage area for furniture and equipment used in the Cathedral Barn. Rental of the Cathedral Barn will be the prime source of revenue for the RA. The ability to rent the barn will be dependent upon the perception of potential users of the value received for the rental dollar in comparison with similar venues in the region. To the extent that amenities are not available at the barn, the barn will be less likely to be rented. Furthermore, the future use of the barn will be significantly determined by the experience of the initial users of the facility. If the initial users have a good experience they will be likely to return for future events and tell others of their experience. On the other hand, if the initial experiences are negative, this will be a deterrent to future rentals. As the adage goes, if you have a good experience you will tell 2 or 3 people, if you have a bad experience, you will tell 10 or more. Based upon comments we have heard from event planners as well as other prospective users of the Cathedral Barn, the lack of interior access to the restrooms and the lack of a catering kitchen, neither of which is included in Phase One, will be a significant deterrent to booking the facility in the cooler months of the year. 19 For this reason, the initial business forecasts do not include any rental revenue for the period from Mid-October to Mid-March for the Cathedral Barn until Phase Two is completed. Important amenities for the Cathedral Barn to make it competitive with alternate venues will include banquet and serving tables, chairs, wireless internet connectivity and basic AV equipment including a wireless microphone, projector and screen. A sufficient number of chairs to handle average sized events (200) and an equivalent number of tables should be purchased prior to opening. (For those gatherings with more than 200 people, the additional chairs and tables will have to be rented on a daily basis. As the cost of frequent rentals can be significant, the RA will want to purchase additional chairs on an annual basis until they have sufficient on hand to accommodate any scheduled event). In addition, portable privacy screens will be important to “hide” furniture and equipment not needed for a particular event and to allow the large room to provide a feeling of some intimacy for smaller gatherings. (Cost estimates in a separate table on page 33). B) Parking: The Challenges and Two Suggestions for Consideration By design, vehicular traffic and on-site parking within the Park are to be kept to a minimum. With the exception of the extension of Franke Road on to Silver Road in the park, the other roads are designed to be limited access roads. The Master plan has approximately 35 parking places in the entire park. There are 5 ADA accessible spaces to be built near the west entrance to the Cathedral Barn but that is the only parking planned close to the CB. (Note: Code would require more than 5 ADA spaces at a venue which is expected to host large numbers of people, but because the Park is planned to be a limited vehicular access park, a variance has been granted to allow the placement of only 5 spaces.) The limitation on parking in the Park will create a significant potential competitive disadvantage in attempting to book events at the Cathedral Barn unless it is addressed appropriately. Most of the venues with which the CB will compete – The City Opera House, The Hagerty Center, Grand Traverse Resort, downtown hotels – all have parking readily available. The general population is accustomed to readily accessible parking when attending events such as weddings, concerts, plays, lectures and business meetings as well as farmers markets. According to materials provided by the NW Michigan Council of Governments, in 2009, 24.2% of the population of the five counties surrounding the Park was 60 or older. This is up from 19.7% in 2000. (Page 53) This group represents a significant percentage of the potential attendees to CB and Amphitheater events therefore their needs must be considered. Some part of the potential attendees, i.e. the potential market, will walk or bike to some or all events, but there needs to be a transportation plan that accommodates the breadth of potential attendees. Event organizers need assurances there is a viable plan in place. Maintain current parking plan and engage shuttle services To diminish focus on this potential challenge to event organizers, it is therefore in the best interest of the RA to include the cost of shuttle transport from off-site parking lots that are a minimum of one-quarter mile away for events held in its facilities so event organizers do not need to focus their energies on this logistical detail. There are approximately 35 parking places envisioned in the Master Plan for all of Park – the five ADA spots and 30 others that are near the LAS buildings. The RA should develop a policy 20 that maximizes the availability of these spaces for park visitors and guests. Perhaps each of the MOU parties could be allotted one of the 30 spaces. All others will be reserved for park guests. In addition, there are 879 parking spaces nearby – Copper Ridge - 233, the lower lot at West Junior High - 112, Meijer’s north lot -319, and 215 at the ISD. Most of these spaces are unused in the evening and agreements should be made with the owners of these lots for permission to use these spaces for events at Park. Bay Area Transit Authority has plans to begin running a line which will pass through the Meijer’s lot down Franke road, across Silver Lake road then on the newly extended Silver Road to the Commons. Once the new roads and turnaround in front of the CB are completed, they indicated a willingness to discuss the addition of this stop to their route if ridership can support it. The BATA buses run on a specific schedule however, so this would only accommodate the number of passengers who were willing to wait for a bus going their way and pay the BATA fee. Other means of transporting people include: relocating the train now at Clinch Park to the Park, obtaining a tractor(s) and wagon(s) to move people, using the services of one of the area shuttle services, developing a new bicycle rickshaw service and developing a valet parking service. Though the particular solution to this challenge has not been specifically determined, the financial pro formas include an annual expense for transportation of people to/from the facilities based upon the number of events budgeted based upon the RA choosing to maintain the status quo of the parking plan. Transportation expectations may change over time and the principles of the Park may accelerate it, but until then, accommodating current public expectations regarding access to parking needs is a service that should be included in the standard rental agreement. To be pro-active regarding public support for the parking plan for the Park, all marketing materials for the park should include information stating that except for limited ADA parking, there is no parking. Park goers should be prepared to walk, bike or use the shuttle services available. There should be large signs at all entrances to the park informing visitors of parking regulations. Fines assessed for illegal parking should be a revenue source. Parking – Alternative #1 Increase the amount of on-site parking Throughout this report, there are references to the competitive disadvantages that the lack of onsite parking will present to booking events at the Cathedral Barn. We have been asked to suggest the number of parking places that would be required to overcome this competitive weakness. The recommendation based upon discussions with a number of potential planners and users would be to design parking for an additional 125 cars. These places would be in addition to the 35 currently planned for the Park. Ideally these places would be as close to the main entrance to the Cathedral Barn as possible without interfering with the aesthetics of the venue. The impact of increasing the number of spaces would have to be reviewed in relation to any additional ADA parking accessibility requirements that would apply as it is understood that some parking variances may have been approved based upon the original plan of only 35 spaces onsite. Though it is anticipated that there will be events with far greater than 200-350 people in attendance, those events will be of a scale that can typically accommodate a shuttle transportation cost within the event budget. Smaller scale events that do not have clearly defined beginning and ending times will also present increased transportation costs if people need to park off-site. Wedding receptions, fundraising events, small-scale festivals and a farmers market are some examples. 21 The land closest to the planned new entrance to the Cathedral Barn is the most fertile. It has been allotted to BGS, SEEDS and LA for their plants, crops and flowers. The land that is scheduled to remain unimproved is to the west and up the hill. This is also the land that has the greatest amount of contamination. Thus in some respects this could be the most suited to use as parking. There are two operational drawbacks to this space. The first is access. The current roadways would take all vehicles past the CB to get to the parking lot and also past the CB on the way out. This may lead to congestion as cars stop to drop off and pick up passengers. Some creative thought would have to be given to laying out the traffic pattern to alleviate this potential concern. The second drawback is the potential visual contamination of cars parked on the hill above the amphitheater. This would need to be addressed in landscape planning. In keeping with the park’s environmental vision, newly created parking places would need to be constructed of permeable materials. An asphalted, striped lot would not be appropriate. While gravel or wood chips do not having the permanency of brick pavers, these types of materials could be more suitable and affordable. Assigning personnel to guide drivers to the appropriate spaces would eliminate the need for space lining. There would be a cost to prepare the land to receive cars. That cost is not in the plan. Conversely, however, there would be a potential savings, which is also not included in the plan. The single largest expense of hosting events at the CB - Shuttle Service -could be reduced. In 2015 alone, that expense is estimated to be between $60,000 and $80,000. In addition, with the elimination of this competitive disadvantage, it is likely that more events may be attracted to the venue thus boosting revenues. Parking –Alternative #2 Joint Venture with Independent Shuttle Provider The RA may wish to consider a Joint Venture between the RA and an independent shuttle provider (ISP) as an approach to reducing the projected expense shown in the pro formas. Under this scenario, the RA would be required to make a capital investment in the purchase of a used 21-25 passenger bus with less than 100,000 miles for between $20,000 and $25,000. The bus would be insured, maintained and operated by the ISP. ISP employees would drive the bus. It is estimated that the annual cost to the RA for the services provided by the ISP would be approximately $35,000. The ISP would dedicate the bus to events at the Park as a first priority, but would have the option to use the bus for private operations when its usage was not required at Park. One ISP estimated that the expense for purchase of the bus could be capitalized over ten years as replacement of the bus would be at approximately 300,000 miles. The cost could be reduced by revenues generated from the sale of advertising space on the interior and exterior of the bus. In addition, the ISP would reimburse the RA for the use of the bus during those periods when it was not required for Park events. It is estimated that the net revenues to the RA from the advertising revenue and private rentals would be approximately $20,000 per year. Thus the net cost for providing the shuttle service at the Barns would be approximately $15,000 per year for the number of events anticipated in the 2015 “Most Likely” scenario vs. $60,000 as shown in the pro formas. All of these numbers are estimates based upon 2011 assumptions and there may be considerations relative to a Joint Venture that would complicate this type of arrangement. Nonetheless, it is an option the RA may wish to consider as a cost reduction measure. 22 C) Risk Management With the number of people who will be attending events at the Park, policies and procedures need to be developed to ascertain the safety and well being of the public as well as to minimize the liability of the RA. D) Alcohol usage – The availability of alcoholic beverages at events at the Park will be necessary in order for the venue to be competitive with other venues. Therefore, it is recommended that alcoholic beverages be permitted at organized events at the Park so long as the event complies with policies and procedures established by the RA. These policies and procedures need to address the following: The event sponsor must provide a copy of the liquor license provided by the Michigan Liquor Control Commission. Non Profits must provide a copy of the Special Events liquor license if there is to be any charge for alcoholic beverages served. No alcohol service is permitted, or consumption tolerated, for those under the age of 21. Event sponsors must provide satisfactory provisions to check Identification. Appropriate supervisory staff must be on hand to monitor the event and respond to any difficulties, the cost of which is included in the rental fee. The RA may require additional security for specific events. All additional security personal charges will be borne by the renter. The RA may consider increasing the amount of the security deposit that will be charged for events at which alcohol is available. E) Insurance – The event sponsor must provide a copy of the Event Liability insurance policy in the amount of $1,000,000 per event. This insurance must include a list of Additional Insureds which will include among others the RA and its agents or designees. F) First Aid/Emergency Services – The CB and A should be outfitted with defibrillation equipment and the Managing Agent and event staff should be trained in the use of this equipment as well as standard first aid procedures. For larger events, provisions should be made for first aid and emergency services as well as lost child and lost and found areas. Emergency service rightof-ways should be determined for events that occur away from road access. G) Public Access- As a public park, community access is a fundamental principle applicable to all open spaces at all times. However, there should be a policy which restricts public access to the barn and amphitheater during private and ticketed events. Extending this policy to include tented events should also be considered. In the vast majority of cases, members of the public would not intrude on a wedding ceremony or other private event held within a facility or tent at the Park but this policy would be in place if a member of the public ignored generally accepted protocol in relation to such situations. H) Exterior Lighting – Provisions for lighting along the interior streets and pathways are essential for pedestrian safety and security purposes. Providing safe passages for travelling within Park is important to the success of all events. Poor lighting can contribute to injury or crime and impacts risk management for the RA. It should be addressed prior to initiating events at the Park. This is especially important as the park is promoted as a walkable environment and 23 events will be held after sunset. It needs to be determined whether the cost of the installation, upkeep and eventual replacement of this lighting is a cost of the Barns Park or whether this is a cost of the municipalities in which this park is located. Regardless of the funding source, a lighting plan needs to be developed and implemented. This may add to the initial costs of Phase One of the capital campaign. I) Cathedral and Historic Barn access – In the distributed Master Site Plan, the BGS has responsibility for all of the land adjacent to the south and east sides of the both the Cathedral and Historic Barns. In discussions with BGS, they indicated that it is their intent to plant gardens in those areas. As the plans are now drawn, this would mean that there would be no means of ingress or egress to first floor of the Cathedral Barn other than the Main Entrance. The architect’s plans detail entrances to several planned rooms on the first floor. With the Historic Barn, there is no entry to the first floor except through the existing door on the north end of the building. As lack of access will severely restrict the usage of these buildings, it is recommended to discuss this with BGS before hard plans for gardens are developed. J) Management of the Cathedral Barns and Adjacent Areas The recommended business model is that the RA contract with a Managing Agent (MA) to implement the events management business activities of the RA. The successful marketing, booking, scheduling and on-site management of events is a specialized function that can better be handled by an experienced professional. Selecting a MA who is familiar with the area and understands the nuances of event planning and staging with all the identified customer markets, while being very attentive to customer service, will maximize the profitable utilization of the Cathedral Barn and Amphitheater. The MA will be an independent contractor whose business is providing venue management services. As an independent contractor, the MA will determine their working hours and daily duties. While it will be important to have office space available at the CB for the MA so that they can meet with prospective users on site, the MA should maintain their principal office off site in order to service other clients. It is recommended that the MA be selected from those individuals/companies that respond to an RFP developed by the RA. The financial pro formas are based on a contract with the MA that includes the following terms: Term of the Agreement: Three- year agreement with a cancellation clause for non-performance with 30 days notice. In that the MA will be opening the Cathedral Barn and Amphitheater, there will be a ramp up period before the facilities reach their full potential. Having a three year term will allow the MA and the RA to evaluate the success of the relationship. Management Fee: It is anticipated that the contract will include both an annual fixed retainer as well as a commission paid based upon the success of the facilities rental business. Based upon the comparisons with other facilities management businesses, a fixed fee of $35-$40,000/year when the facilities are fully operational would be competitive. The performance-based commission would be calculated as a percentage of the net income (Annual Gross revenues minus total expenses, excluding the RA management fee and the RA consulting fee as indicated in the Financial Pro Formas on page 26). The percentage may be between 20% and 30% of the net income. Though it may be possible to eventually move to an agreement where the fee is solely based on a percent of net revenues, this is not a realistic scenario during the period of this business plan as the social enterprise is projected to show a net operating loss. In the future, the 24 merits of a contract based solely on financial performance will need to be weighed. It could have a negative impact on the mission of the social enterprise as it creates a disincentive to the MA to book certain community and educational events that may not provide significant earned income. Responsibilities of the MA Preparation of the annual budget and event calendar plan. The MA will be asked to prepare an annual budget and events calendar for the facilities rental business. The events calendar should include the minimum number of performances, events, meetings anticipated for the coming year. Rental dates should be included where known. The plan should also include the rental rates and other fees expected to be charged for the various events to be held at the Barns. The budget and events calendar should be submitted to the RA for approval at least twelve weeks prior to the beginning of each calendar year, beginning with 2013. As business increases, advance bookings will also increase therefore the MA agreement should be modified to have the annual events calendar for two years provided to the RA. Facility management – The MA will be responsible for managing the facility in accordance with the approved events calendar and budget. The MA will have delegated authority from the RA for operations of the facilities to include booking, coordination, scheduling, renting, event supervision and customer service. However, there should be a policy that events for which attendance is expected to exceed 3,000, the approval of the RA is required prior to confirmation of the booking. Facility Upkeep and Repair -The MA will have responsibility for assuring the facilities are maintained in good repair as this is a fundamental requirement for facilities rentals. Day to day repairs shall be expenses of the operation, for which a line item is included in the financial pro formas. Except in emergencies, any repairs that are anticipated to cost more than $500 will require the prior approval of the RA prior to initiation of work. An annual maintenance fund is included in the operational budgets. Capital repairs and improvements will need to be funded through the millage fund. Marketing – The MA will have responsibility for marketing the facilities under the control of the RA, at this time, the Cathedral Barn and Amphitheater. This will include developing an annual marketing plan that will be submitted to the RA at the same time as the annual operational budget. During business start up, this will include coordinating the development of marketing materials, website and other branded materials necessary for a facilities rental business (user agreements, etc.) Marketing materials will initially be approved by the RA to ascertain that they are consistent with the brand and mission of the Park. Contracting-The MA will have responsibility to develop standardized contracts, user agreements and other necessary documents and processes to successfully operate the RA facilities rental business. These agreements must be approved by the RA prior to their initial use. Standardized agreements may not be changed by the MA or client without prior approval of the RA. The MA will have the authority to sign contracts relevant to the facilities rental business on behalf of the RA if the documents do not negate any aspects of the RA approved contracts, policies or guidelines. Copies of all fully executed contracts must be filed with the RA on a monthly basis. The MA will provide the RA with a copy of the updated scheduled events 25 calendar plan on a monthly basis according to user categories (Page 45); i.e. public service, private wedding; private party; MOU event etc., to assist the RA in assuring use of the venues is balanced between all intended user groups. Handling of Funds- The MA will instruct all renters to make payment via check, money order or bank transfer to an account under the name of the RA. The MA will have deposit privileges. Checks written from this account must carry two signatures for amounts over $250. The MA will have one-signature check signing authority up to $250 and can be one of the signers on checks above this amount. This activity will be monitored by the RA through on line access to all depository accounts. The MA will be responsible for reconciling the bank statements on a monthly basis. Financial Reporting – The MA will be required to maintain the facilities rental business books in an online, web-based system registered to the RA such as QuickBooks to which the RA will have full access. The MA will prepare and present monthly financial reports to the RA within 15 days of the end of each month. These reports should include an income statement, a balance sheet and a cash flow statement and projection each with a variance commentary and each prepared in accordance with Generally Accepted Accounting Principles (GAAP). The reconciliation of individual events will be made available by the MA to the RA upon request. Independent Contractors/ Indemnification – The management contract should spell out that the MA is an independent contractor and not an employee. Within the contract, each party should indemnify the other against actions taken independently in fulfilling their responsibilities under the contract. Personnel – The MA will have the responsibility to contract, on behalf of the RA, the necessary personnel to provide the services promised as a facilities rental business. As these needs will be episodic, based upon the events calendar, they will be independent contractor agreements. Opportunities to contract with MOU members to provide services when appropriate should be encouraged by the RA. Insurance – The contract should contain language identifying the obligations of the parties to provide insurance. In most general terms, insurance on the premises, (Property and Casualty) will be provided by the RA and liability insurance (event related) will be secured by both the RA and the MA. The costs of all insurance covering the RA will be included as expenses of the facilities rental business operations. The cost of insurance coverage for the MA will be the responsibility of the MA as it should extend to the other clients of the MA. Annual review/ Contract Renewal – Even though the contract is for a period of three years, there should be an annual review of the MA by the RA. This review should include an evaluation of the MA’s performance in relation to the event calendar and budget. Failing to meet expectations may be a cause for early termination of the contract. Barring a pre-mature contract termination for cause, not less than one year prior to the end of the contract, each party should notify the other of their interest in extending the contract. This notification period will provide the RA with the opportunity to prepare a new RFP if so desired. Annual Calendar of MA Primary Activities- 26 1. Beginning in 2013, by November 15 of each year, develops an annual budget for the upcoming calendar year for the facilities and presents this budget to the RA for approval. 2. Between October 1 and October 15 of each year, coordinates use of RA facilities with Botanical Garden Society, Little Artshram and SEEDS for next calendar year. Because these groups have agreed to jointly program at the Cathedral Barns and Amphitheater, they may each reserve the CB and A for up to five dates/year for each of the next two years during the calendar development period. Their selections may include 2 date reservations in the “prime months” (Memorial Day to Labor Day). Within two months of a given date, an MOU member may book a date at the CB or A. 3. By November 1 of each year, MA presents a proposed Master Events Calendar for the facilities for the following calendar year to the RA for review. The Master Events Calendar for the succeeding year will also be provided for RA input as eventually the facilities will have significant bookings 2 years in advance. It is understood that there will be events that are booked more than twelve months in advance. MA has full authority to schedule facilities for the coming year to achieve a mix of profit making and community service events and has authority to negotiate facility rental agreements with promoters and groups wishing to use facility so long as such scheduling and contracts are in accordance with guidelines set by RA. 4. By December 1, the RA completes review of the materials provided by the MA and provides direction to MA regarding any modifications desired. It is understood that the MA will not be instructed to break a contract under deposit unless there is a serious breach of RA policy. Technology-The use of web-based applications, QuickBooks online financial management software, shared document tools, online multi-year master events calendars, project management software and signature authentication software to allow contracts to be signed electronically would facilitate the business processes and exchange of information to “real time” between the RA and MA. This would assure that the RA could monitor business activities as closely as desired and could perform random checks. It would also assure that all of the property of the RA resides with the RA through online document storage and that changes in an MA would only require that log-in information be changed. It would also be in keeping with the principles of environmental conservation. SOCIAL ENTERPRISE: #1 Facilities Rental Enterprise Financial Narrative Three potential scenarios have been developed - Conservative, Optimistic and Most Likely for a four-year period, 2012-2015. The scenarios are the same in that: 27 No rental operations take place therefore no rental income is received in 2012. The first year has expenses associated with preparing the CB and A for rental activities. The MA is contracted, policies and procedures are developed, marketing materials are developed and marketing begins. There is only seasonal usage of the Cathedral Barn in 2013 and 2014. The rental year begins in March 2013 with an RA hosted “Opening of the Cathedral Barn” Gala. After the opening the CB and A are available for a full array of events from April through September. No events are scheduled in the last quarter of 2013 as there will be no indoor access from main floor to lower level restrooms and there will be no catering kitchen or green room. The assumptions assume that a successful Phase Two fund drive allows the completion of the CB with construction occurring between October, 2014 and February, 2015. Beginning in March, 2015 bookings increase substantially due to a fully functional venue. The opening Gala is anticipated to celebrate the completion of Phase One and the opening of the Cathedral Barn. It is also intended to be the Kick-off of fund raising for Phase Two. The Gala is expected to break-even. 400 guests will pay $40 each for “heavy appetizers” and refreshments/ wine. Shuttle service will be available as will a deluxe 6 stall portable restroom outside of the West entrance to the barn. There is no depreciation expense included in the operational budget as the RA maintains a separate account funded by millage revenues that is utilized for capital improvements and replacements Not included as a source of revenue are any “overrides” from vendors renting space at major events. As a part of most festivals, space is “sold” to vendors from which they sell food, beverages or souvenirs/ CDs/T-shirts, et al. In the research for this project, we have uncovered a difference of opinion whether these “vendor dollars” are revenue for the event promoter or whether they are divided with the Rental Management entity, in this case the RA. For the purposes of providing a conservative financial forecast, we have not included any “vendor dollars” as revenue, but we provide this information as topic to be explored/ negotiated with event promoters. Differences among the scenarios Because there are no events anticipated for 2012, only the “Most likely” pro forma has been produced. For 2013 through 2015 the Conservative forecast suggests that bookings will take more time to develop while the Optimistic forecast depicts rapid public interest in scheduling events at the CB and A. While the revenues and events specific expenses change in these forecasts as they are directly related to the number and size of events, the General and Administrative expenses are constant in all scenarios. 28 Facilities Rental Enterprise Pro Formas 2012-2015, Conservative, Most Likely, Optimistic Scenarios 29 1 2 2012 All Scenarios Avg Event Revenue 3 4 5 6 7 8 9 10 Revenue Activity Rental Community Service Functions Weddings Conferences Concerts Private Events -Sweet 16 parties, reunions, corporate meetings, private 11 parties et al 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 Non Profit Fundraisers User Group events - Plant sales. Etc. Amphitheater concerts Festivals Educational Workshops forums Film Events School events Proms Senior Lock-ins Active Events (Snow Show Events) Farm Market Building Rental Total Activity Rental $ $ $ $ Total Expenses Net Income MA Profitability Bonus 25% NI Net Income after MA Perf Bonus Cumulative Net Income # of Events 0 0 0 0 0 0 0 0 $ 700 0 $ $ $ $ $ $ 2,000 400 2,000 10,000 400 400 $ $ $ $ 600 600 1,000 1 0 0 0 0 0 0 0 0 0 0 0 0 Management Agent Fees Annual retainer Marketing and event co-ord Asst Events CO-ordination and oversight Marketing Materials Communications Total Management Agent Event Specific Expenses Shuttle, valet expenses General Shuttle Farmers Market Catering Expenses Set- up and Clean up Security Personnel Other Total Event Specific # of Events Revenue 200 2,800 375 750 Expenses General Administration Management services City Misc Consulting Legal Audit Utilities Maintenance Snowplowing Travel Office Supplies Insurance and Bonds Total General Admin Expenses 2013 Most Likely Conservative Revenue 4 18 3 2 $ $ $ $ 16,800 50,400 1,125 1,500 0 3 $ 2,100 0 0 0 0 0 0 0 0 0 0 2 0 0 2 6 2 0 1 1 0 $ $ $ $ $ $ $ $ $ $ 4,000 20,000 2,400 800 600 600 - 44 $ 100,325 Optimstic # of Events Revenue # of Events Revenue 7 24 3 3 12 29 3 4 $ $ $ $ 17,200 67,200 1,125 2,250 4 $ 2,800 2 0 0 2 6 3 0 1 1 0 $ $ $ $ $ $ $ $ $ $ 4,000 20,000 2,400 1,200 600 600 - 56 $ $ $ $ $ 18,400 81,200 1,125 3,000 6 $ 4,200 3 0 0 2 12 4 0 2 2 0 $ $ $ $ $ $ $ $ $ $ 6,000 20,000 4,800 1,600 1,200 1,200 - 119,375 79 $ 142,725 $ $ $ $ $ $ $ $ $ $ $ 17,500 5,000 3,000 1,700 400 1,200 1,500 30,300 $ $ $ $ $ $ $ $ $ $ $ 35,000 10,000 3,000 3,000 7,100 3,000 1,650 2,000 2,500 3,000 70,250 $ $ $ $ $ $ $ $ $ $ $ 35,000 10,000 3,000 3,000 7,100 3,000 1,650 2,000 2,500 3,000 70,250 $ $ $ $ $ $ $ $ $ $ $ 35,000 10,000 3,000 3,000 7,100 3,000 1,650 2,000 2,500 3,000 70,250 $ 4,375 $ $ $ 10,000 300 14,675 $ $ $ $ $ $ 27,712 6,000 5,000 20,900 5,000 64,612 $ $ $ $ $ $ 27,712 6,000 7,000 20,900 5,000 66,612 $ $ $ $ $ $ 27,712 6,000 8,000 20,900 5,000 67,612 $ $ $ $ $ 16,000 11,250 12,000 4,400 1,200 20000 11,250 12000 5600 1200 $ $ $ $ $ 28,000 11,250 12,000 7,900 1,200 $ 44,850 $ $ 60,350 $ $ $ $ $ 179,712 (79,387) (79,387) (124,362) $ $ $ $ $ $ $ $ $ $ 198,212 (55,487) (55,487) (100,462) 0 0 0 0 0 0 600 Per Fest $ $ 44,975 (44,975) $ $ (44,975) (44,975) $ 50,050 $ 186,912 (67,537) (67,537) (112,512) - 30 1 2 3 4 5 6 7 8 9 10 Revenue Activity Rental Community Service Functions Weddings Conferences Concerts Private Events -Sweet 16 parties, reunions, corporate meetings, private 11 parties et al 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 2014 Most Likely Conservative Avg Event Revenue Non Profit Fundraisers User Group events - Plant sales. Etc. Amphitheater concerts Festivals Educational Workshops forums Film Events School events Proms Senior Lock-ins Active Events (Snow Show Events) Farm Market Building Rental Total Activity Rental $ $ $ $ # of Events 200 2,800 375 750 $ 700 $ $ $ $ $ $ 2,000 400 2,000 10,000 400 400 $ $ $ $ 600 600 1,000 1 Revenue 10 20 4 4 $ $ $ $ 2,000 56,000 1,500 3,000 4 $ 2,800 Revenue 15 25 5 5 $ $ $ $ 3,000 70,000 1,875 3,750 5 $ 3,500 Revenue 20 30 6 5 $ $ $ $ 4,000 84,000 2,250 3,750 7 $ 4,900 Optimstic # of Events Revenue # of Events Revenue # of Events Revenue 30 34 7 7 50 45 11 10 60 50 18 10 $ $ $ $ 22,000 95,200 2,625 5,250 5 $ 3,500 $ $ $ $ $ $ $ $ $ $ 6,000 2,400 6,000 20,000 3,600 1,600 1,200 600 - 7 $ $ $ $ $ $ $ $ $ $ $ 4,900 8,000 2,400 10,000 30,000 3,600 2,000 1,800 1,200 - 22 $ 15,400 6 9 5 4 15 6 0 5 3 1 12,000 3,600 10,000 40,000 6,000 2,400 3,000 1,800 1,000 $ $ $ $ $ $ $ 3 $ 3 $ $ $ 102 $ 6,000 2,000 6,000 20,000 4,000 2,000 1,800 1,800 142,500 Expenses General Administration Management services City Misc Consulting Legal Audit Utilities Maintenance Snowplowing Travel Office Supplies Insurance and Bonds Total General Admin Expenses $ $ $ $ $ $ $ $ $ $ $ 35,000 10,000 3,000 3,000 7,100 3,000 1,650 2,000 2,500 3,000 70,250 $ $ $ $ $ $ $ $ $ $ $ 35,000 10,000 3,000 3,000 7,100 3,000 1,650 2,000 2,500 3,000 70,250 $ $ $ $ $ $ $ $ $ $ $ 35,000 10,000 3,000 3,000 7,100 3,000 1,650 2,000 2,500 3,000 70,250 $ $ $ $ $ $ $ $ $ $ $ 20,000 4,000 3,000 3,000 9,000 3,000 2,000 2,000 2,500 3,000 51,500 $ $ $ $ $ $ $ $ $ $ $ 20,000 4,000 3,000 3,000 10,000 3,000 2,000 2,000 2,500 3,000 52,500 $ $ $ $ $ $ $ $ $ $ $ 20,000 4,000 3,000 3,000 11,000 3,000 2,000 2,000 2,500 3,000 53,500 Management Agent Fees Annual retainer Marketing and event co-ord Asst Events CO-ordination and oversight Marketing Materials Communications Total Management Agent $ $ $ $ $ $ 27,712 6,000 6,000 14,900 5,000 59,612 $ $ $ $ $ $ 27,712 6,000 8,000 14,900 5,000 61,612 $ $ $ $ $ $ 27,712 6,000 9,000 14,900 5,000 62,612 $ $ $ $ $ $ 35,000 10,000 12,000 13,900 5,000 75,900 $ $ $ $ $ $ 35,000 10,000 15,500 13,900 5,000 79,400 $ $ $ $ $ $ 35,000 10,000 18,000 13,900 5,000 81,900 $ $ $ $ $ 22,000 6,200 600 $ $ $ $ $ 29,000 8,100 1,200 $ $ $ $ $ 38,000 10,200 1,800 $ 40,000 $ 60,000 $ 80,000 $ $ $ 12,000 11,333 1,200 $ $ $ 12,000 16,000 1,800 $ $ $ 12,000 21,400 2,400 $ 28,800 $ 38,300 $ 50,000 $ 64,533 $ 89,800 $ 115,800 $ $ 158,662 (70,362) $ $ 170,162 (51,037) $ $ 182,862 (40,362) $ $ (70,362) (194,724) $ $ (51,037) (163,549) $ $ (40,362) (140,823) $ $ $ $ $ 191,933 (21,958) 511 (22,469) (217,192) $ 221,700 $ 5,825 $ 7,456 $ (1,631) $ (165,180) $ 251,200 $ 26,250 $ 12,563 $ 13,688 $ (127,136) 113 $ 169,975 4 6 5 3 9 5 0 3 2 0 $ 28,000 $ 140,000 $ 6,750 $ 7,500 4,000 1,200 4,000 20,000 3,200 1,600 1,800 1,200 119,125 Line by line Assumptions – 3 6 3 2 9 4 0 2 1 0 $ 26,000 $ 126,000 $ 4,125 $ 7,500 $ $ $ $ $ $ $ 3 $ 2 $ $ $ 81 $ Total Expenses Net Income MA Profitability Bonus 25% NI Net Income after MA Perf Bonus Cumulative Net Income 3 5 3 2 10 5 2015 Most Likely 4,000 800 2,000 10,000 3,200 1,200 1,200 600 88,300 600 Per Fest 2 3 2 2 8 4 # of Events Conservative $ $ $ $ $ $ $ 2 $ 1 $ $ $ 62 $ Event Specific Expenses Shuttle, valet expenses General Shuttle Farmers Market Catering Expenses Set- up and Clean up Security Personnel Other Total Event Specific 2 2 1 1 8 3 # of Events Optimstic 160 $ 227,525 $ $ $ $ $ $ $ $ $ $ 214 $ 277,450 31 Line # 7 8 Heading Revenues Community Service Functions Weddings Explanation This includes provision for an Opening Night Gala in both 2013 and 2015 Projected to be the biggest source of rental income; Avg. price will be $3000 for Saturday Weddings, $2,200 for Fridays. These prices are comparable, if not a little under, similar venues. Rental price is comparable to similar venues; CB will not be competitive until restroom access is addressed. 9 Conferences 10 Concerts 11 Private Events 12 Non Profit fundraisers This could be a Big Brothers/ Big Sisters event etc. Pricing is comparable and usage is expected to rise as groups realize the convenience and flexibility of the CB 13 User group events 14 Amphitheater Concerts BGS, SEEDS and LAS have all indicated they would envision hosting events in the CB. These groups would program or host the event. Price listed reflects discount to MOU member groups. These are anticipated to be "Big Name" events. Pricing is based upon the greater of $2 per person or $2,000 flat rate rental 15 Festivals 16 Educational Workshops and Forums 17 Film Events Similar to Open Space movies during the film festival, the amphitheater will be a good venue to watch movies under the stars. Revenue may be greater of flat rate or $1.00 per ticket 18 School events No revenue is forecasted. RA may wish to allow TBAISD to utilize facility for special events for no charge in "repayment" for use of their parking lot. 19 High School Proms With over 30 high schools in the 5 contiguous counties, the CB could become the venue of choice for Proms. Pricing is comparable to or below other venues. 20 Senior Lock-ins Same as above Concerts in 2013 and 2014 are contemplated to be fewer and smaller than in 2015. May be folk related to tie into nature of Park. Revenues estimated to be greater of $1 per person or $750 flat facility rental. This is a broad category. Rental price is comparable to similar venues. Price is higher than meetings as these generally require longer usage of facility for set up and clean-up These may be one , two or three day events using the CB and A. An example might be an antique car show coordinated by Mini Minervini. Pricing reflects facility rental fee could be greater of flat fee or $2 per ticket. These events may draw 5000+ attendees. Consistent with mission of Park, a number of these types of activities are envisioned centering on the environment, energy and food production and use. Rental rates are comparable. 32 21 Active Events Snow Shoe events, tobogganing on the hills above the CB, yoga retreats, along with food and drink in the barn. 22 Farmers Market - Pilot Program Token rental fee to validate contract with LAS for managing Pilot market 23 Total Activity Rental The sum of all rental revenues 2730 Expenses General Administration These estimates were provided by the RA Executive Director as costs to be paid to the city for overseeing the Park. Estimates drop in 2015 when the major work of fundraising, policy and procedure development, and construction has been accomplished and the demands for oversight by the City should diminish. Estimates have been provided by the City for use in a normal year. 2013 and 2014 costs are lower reflecting only partial year usage. 2015 expenses increase as activity in the CB increases. 31 Utilities 32 Maintenance As the CB will in essence be a "new" facility in 2012, projected maintenance costs are low. 33 Snowplowing 3436 Travel, office supplies and Insurance and Bonds Costs reflect minimal plowing being done during 2013 and 2014 when the CB is only in operation from March to October. In 2015 the CB opens in March and remains open for the remainder of the year thus costs are anticipated to increase. These costs could rise depending upon how many roads in the park are plowed. These estimates were provided by the RA Executive Director 40 Annual Retainer - Managing Agent 41 Marketing/ Event Co-ord. Asst 42 Event Coordination and Oversight 43 Marketing Materials This is an estimate of the base contract for a managing agent. The initial services contract beginning Oct 1, 2012.is limited The scope of services increases on March 1, 2015 in anticipation of fully equipped venues. Due to the significant hands-on work that is required in hosting weddings and other events, it is anticipated that the MA will contract with an event specialist. Contract estimated at $1,000 per month. This person will work with the customers in advance of the event. It is anticipated that there will have to be a staff person available at all times that events are in progress at the CB and A. This assumes paying approximately $10/hr for hours worked. Amounts increase as the number of events increase. Amounts planned in 2012 include the development of a web site. It is anticipated that the majority of print marketing pieces will be produced in 2013 thus this line item drops in 2014. Contact management software (Sales Force or other)-$300 annually for one user; Email marketing (i.e. Constant Contact, Vertical Response)-$700 annually; Website development and maintenance; Directory listings-$1500 annually; Exhibits: 33 Booth rental annually (8-10 shows $2000 annually; Display booth $1200- one time; Direct mail pieces $500-$1000 annually; Energy Farm Marketing packet-$700; Energy Farm brochure $500 to $1000 annually Cost of telephone, fax, internet and related charges. 44 Communications 48 Shuttle 49 50 Shuttle -Farmers Market Pilot Catering Expenses 51 Set-up and clean up Amounts paid to persons hired to move chairs, tables and other equipment before during and after events in the CB and in the amphitheater. 52 Security Personnel Persons hired to patrol large events at which alcohol is being served to large numbers of people. 57 Net Income 58 MA Profitability % Amount available to RA after payment of all expenses. This is also the amount from which any bonus is paid to the Managing Agent. The amount earned by the MA (25% of the FRE net income after deducting the City Management and misc consulting from total expenses) 59 Net income after MA % Net income to the RA after payment of a 25% profitability bonus to the MA. 60 Cumulative Net Income Total of annual profits 2012-2015 under each scenario In order to be competitive with comparable venues, there must be provision to move patrons to and from the remote parking lots to the CB and A. These are the estimates of the cost to have shuttle service available at all events except for the Farmers market pilot. This cost is only included for 2013. The expense for catering at the Opening Gala in 2013 and 2015. Estimated at $30/plate. Capital Project Budget: Phase 1 and 2 34 Project Cost Phase 1 Sitework Existing building Connector Demolition Connect sewer and water Fire Suppression line Drainage structures for road and amphitheather Amphitheater Grading Gravel road stailization and improvement Pervious ADA compliant parking for 5 vehicles Restoration and Irrigation Total $ $ $ $ $ $ $ $ $ 4,500 10,000 15,500 8,500 12,000 10,500 20,000 16,500 97,500 Phase 1 Upper level Muiltipurpose room & Mechanicals at lower level 5328 SF upper at $75 sf 1033 sf lower level at $35 sf Floors - Reinstall salvaged wood Walls - upgrade doors, new windows, insulate and apply lime plaster finish Ceilings Existing wood ceiling Mechanical: Air Handler and radiant heat Electrical Multifunction lighting incl pendants, indirect and direct Plumbing: Service sinks Fire Supression Barn 204 and 206 Exterior Stair Total $ $ $ $ $ $ $ $ $ 53,280 118,475 97,500 75,000 10,500 66,000 15,000 435,755 Phase A1 Lower level Bathroom Facilities 1096 sf at $125 SF Floors: Polished concrete with in floor radiant heat Walls - Insulate exterior walls and apply wood Interior walls: Burnished colored concrete masonry Ceilings: Existing wood ceiling/inlay ceiling Mechanical: Air handler and radiant heat Electrical: Multi-function lighting including pendants, direct and indirect Plumbing: High efficiency toilets, urinals and sinks Total $ $ $ $ $ $ $ $ 17,500 25,000 25,000 15,000 15,000 39,500 137,000 Fees Contingency, permits and Bonds (13.5%) $ 90,500 Total Phase One $ 760,755 35 Phase 2 Stair and Elevator Towers 931 SF upper level: 910 lower level at $200 sf Floors: Polished colored concrete Walls, Doors, Windows, Burnished colored masonry interior w/ metal, brick or terra cotta exterior Ceilings: Wood Ceiling and structure Mechanical: Air handler and radiant heat Electrical: Multi-function lighting including pendants, direct and indirect Fire Supression Elevator Stair Enclosure Total $ 27,000 $ $ $ $ $ $ $ $ 120,000 35,000 35,000 27,000 7,200 75,000 42,000 368,200 2A Support Facilities 1938 SF lower level at $130SF Floors: Polished concrete with in floor radiant heat Ceilings; Existing wood ceiling or acoustical lay-in Mechanical: Air handler and radiant heat Electrical: Multi-function lighting including pendants, direct and indirect Plumbing: High Efficiency toilet , shower and sinks Basic Kitchen equipment - catering Kitchen Total $ $ $ $ $ $ $ 38,000 15,000 15,700 19,000 25,000 30,500 143,200 Fees Contingency, permits and Bonds (15%) $ 75,000 Total Phase 2 $ 586,400 Total Phase 1 and 2 $ 1,347,155 Furniture & Equipment Budget: Proposed additions, capital budget 36 Item Folding Chairs with cushioned Seats Chair Dolly Round Banquet Tables 72" Rec Table Dolly Rectangular Serving tables 30x60 Round Table Dolly 12 foot folding privacy screens Lap top computer for MA Desk for MA Desk Chair File Cabinet Office Phone w Answering Machine Printer/Fax/ Copier Projector for building Projection screen for building Audio system w/ Wireless Mike WiFI access for building Total Furniture and Fixtures Quantity 200 8 15 1 8 2 4 1 1 1 1 1 1 1 1 1 Potential Cost 30 $ 184 $ 146 $ 130 $ 60 $ 165 $ 850 $ 400 $ 400 $ 300 $ 200 $ 150 $ 250 $ $ 1,000 350 $ $ 1,000 Total $6,000 $1,472 $2,190 $130 $480 $330 $3,400 $400 $400 $300 $200 $150 $250 $1,000 $350 $1,000 ? First Year # of Daily Rental Events Rental Cost 56 $ 10,640 $ 0.95 $ 9.50 56 $ 7,980 $ 7.50 56 $ 3,360 $18,052 Prices Sources: Biz Chair Rental Info: GJ's Rentals Summary Comments on the Pro Forma Financial Statements As with most start up ventures, there is a ramp up period in which expenses exceed revenues. This is the case with the Facilities Rental Enterprise. The losses in the first two years are exacerbated by the assumption that the CB will not have any revenues in 2013, will not be totally functional in 2014 and will not be open year round until 2015. In addition there are significant start-up expenses – development of policies, procedures and user agreements; design and printing of marketing materials; website development; et al which are common to most start-ups. Also, the revenues will be slow in coming until the venue begins to gain traction in the eyes of potential renters. In the beginning, this is an unknown venue. Thus revenues can be expected to be reduced. Finally, the extra weight this venue must bare is the cost of transportation services to overcome the unavailability of parking at the Park. The shuttle expenses in the pro formas are estimates. In the pro formas presented, transportation service accounts for over 25% of the total expenses of the enterprise in the 2015 “Most Likely” scenario. $21,980 37 If the enterprise achieves the “Most likely” scenario in 2015, it will operate above break even. Until that point, the RA will have to rely upon millage receipts to fund the operations at the Park. Under the “Most likely” scenario that will amount to almost $164,000 between 2012 and the end of 2014. After that time, the enterprise should operate in the black and the net profit will be available for re-investing in the Park. Potential Additional Purchases In addition to the items included in the Phases One and Two facility build-out, there are several additional items that may need to be acquired or constructed either for safety and security purposes or to complete the venue’s amenity package. These purchases/ additions have not been included in the projected budget. They are: Roadways – The Master Plan for the Park shows completed roadways leading to the Cathedral Barn and a large traffic circle in front of the Barn which will serve as the drop-off location for people attending Barn events. We are unaware of any specific plans for the funding or schedule for the completion of these improvements. It would be most advantageous to coordinate the completion of these improvements to coincide with the completion of the Phase Two construction. At that time, the new entrance to the Barn will be at the junction of the Cathedral and Historic Barns and this is the time when year round full utilization of the CB will begin. Enabling users to approach the barn on a finished roadway will tie the project together. People Shelters – Once the turnaround is completed and event traffic at the Barns increases, visitors awaiting bus/ shuttle rides or private pick-up will want to wait outside the CB close to the curb. To accommodate these people -particularly in inclement conditions- the RA may wish to consider constructing shelters in this area. These shelters should be creatively designed to be in keeping with the natural beauty and historic nature of the park. Roadway and Pathway lighting – provides safety and security for pedestrian traffic between out-lying parking lots and the Cathedral Barn and Amphitheater. Bicycle Racks – Park visitors are going to be encouraged to use non- motorized modes of transportation when accessing the Park. The provision of bicycle racks for those riding to the park will foster this mode of transportation by providing some security and organization. Signage - As a part of the eco- educational mission of the park, tasteful signage for energy exhibits may be very desirable, i.e. “Walking this trail will burn # number of calories”. “The compostable products used in this event will decompose completely in 6 months vs. 1000 years for “eco-friendly” products”; “This solar panel produces x number of kilowatts per year. It would take X tons of coal or X barrels of oil to produce the same amount of energy.” To reflect the public nature of this park, which also hosts private events – “Wedding, Meeting in progress. We appreciate your respect for the participants.” 38 Business Plan Implementation Timeline Month Activity Responsible Party January-11 Review Plans for CB renewal RA March-11 Review first draft of Business Plan RA April-11 Accept final plan of Business draft RA Begin formal fund raising program Continues through June 2012 November-11 July-12 August-12 September-12 October-12 November-12 Specifics Solicit input from SEEDS, LA and BGS RA and BGS Review and adopt new policies pertaining to use of the Cathedral Barn and Historic Barns Park RA Develop RFP for Managing Agent RA Distribute RFP for Managing Agent RA Finalize plans for Phase One Construction RA Put Plans out for Bid Interview Management Agent candidates, make selection and negotiate contract Review Construction Bids and Award Contracts RA RA Construction begins RA Construction Continues Purchase furniture and fixtures for MA office; install phone, internet RA MA Contract begins MA Marketing materials developed MA Web Site developed Initial calendar scoped MA MA Draft initial budget Develop event planning and user agreement package to include policies and procedures for events Make initial contacts with promoters, vendors and caterers for CB events Submit proposed 2013 calendar, goals and objectives, policies and procedures, event planning and user package and budget to RA for approval MA MA Construction Continues RA Contract runs - 50% retainer October 1 to Feb 28: 100% retainer March 1 to October 30: RA RA MA MA Solicits 2013 date requests from RA, SEEDS, Little Artshram, BGS for use of CB and Amphitheater 39 Consider proposed 2013 calendar, goals and objectives, policies and procedures, event planning and user package and approve same December-12 Purchase tables and chairs for CB Construction Continues contact purveyors of porta-potties and transportation/shuttle services for potential use at CB events Begin booking events for CB and Amphitheater Plan and organize opening Gala for CB March 2013 January-13 Continue planning opening Gala RA MA RA RA funds purchases MA MA MA seek input from & involvement w/ RA, SEEDS, Little Artshram, BGS MA Construction Completed Feb-13 Mar-13 Continue booking events MA Participate in Bridal Showcase MA Finalize plans for Gala MA Send invitations to guests for Gala MA Plans finalized for Phase Two; RA Continue advertising and booking Hire and train required staff for CB events MA MA MA contract converts to 100% MA Hold Gala Opening event MA/ RA Apr-13 CB begins hosting community events MA May-13 CB hosts first wedding/ reception MA CB hosts community events CB barn now open daily through Labor day for public viewing MA CB hosts 1st High School Prom MA Pilot Farmers Market opens LAS 30-May-13 Jun-13 Jul-13 Staffed w/ independent contractors-not RA employees Kick off for fund-raising for Phase II - RA only; Fund-raising continues through September 2014 MA CB hosts weddings MA Hosts weekly Farmer's markets LAS Hosts 1st outdoor concert Hosts variety of community activities including: food related events, dances, Shakespeare in the Barn; lectures, musical performances et al Mid year evaluation of MA MA MA Mid year evaluation of MOU members performance against annual goals RA CB hosts weddings MA Hosts weekly Farmer's markets LAS RA Review performance vs. plan, budget vs. actual, plans for 2nd six months 40 Aug-13 Sep-13 Oct-13 Hosts 1st festival - Antique Auto Show? Hosts variety of community activities including: food related events, dances, Shakespeare in the Barn; lectures, musical performances et al MA MA CB hosts weddings MA Hosts weekly Farmer's markets LAS Hosts 2nd outdoor concert Hosts variety of community activities including: food related events, dances, Shakespeare in the Barn; lectures, musical performances et al MA MA CB hosts weddings MA Hosts weekly Farmer's markets LAS Hosts 3rd outdoor concert? Hosts variety of community activities including: food related events, dances, Shakespeare in the Barn; lectures, musical performances et al CB closed until April 2014 except for LAS hosted Farmers market. MA MA MA Contract reverts to winter hours 2014 Events Calendar scoped MA RA MA RA Year end review of MOU members goals vs. actual Nov-13 Year end review of MA 2014 Calendar and budget submitted and considered by RA RA MA/RA Review of Farmers Market Pilot RA/LAS Jan-14 Bookings solicited for 2014 and 2015 MA Feb-14 Bookings solicited for 2014 and 2015 MA MA Preparations made for April 1 Re-opening Apr-14 April to September Aug-14 Sep-14 Oct-14 CB Re-opens Programming continues in full operation Phase Two Construction Contracts out for Bid Bids reviewed, Contracts awarded; Construction begins CB closed for winter months and construction MA Contract reverts to winter hours 2015 Events Calendar scoped Solicits 2014 date requests from RA, SEEDS, Little Artshram, BGS for use of CB and Amphitheater Review of performance vs. plan, budget vs. actual; RA determines to renew contract for 2014 or not RA/MA MA RA RA RA MA MA Solicits 2015 date requests from RA, SEEDS, Little Artshram, BGS for use of CB and Amphitheater 41 RA Year end review of MOU members goals vs. actual Nov-14 January-15 Year end review of MA 2015 Calendar and budget submitted and considered by RA Begin booking events for CB and Amphitheater Plan and organize opening Gala for CB March 2015 Continue planning opening Gala RA MA/RA MA MA MA Construction Completed Feb-15 Mar-15 Continue booking events MA Participate in Bridal Showcase MA Finalize plans for Gala MA Send invitations to guests for Gala MA Plans finalized for Phase Two; RA Continue advertising and booking MA MA contract converts to 100% MA Hold Gala Opening event CB opens for year round community usage Review of performance vs. plan, budget vs. actual; RA determines to renew contract for 2015 or not MA/ RA MA/ RA seek input from & involvement w/ RA, SEEDS, Little Artshram, BGS 42 Social Enterprise #2 Energy Farm Operations The Energy Farm is an excellent fit with the mission and vision of the Park. It does not require a traditional business infrastructure to manage. The Energy Park provides the focus and the vehicle to encourage projects that achieve energy conservation and the development of renewable energy sources within the Park. By linking all of the independent activities in the Park together, it creates a brand that can contribute to the marketing of the Park as a developing model for environmental sustainability. It also gives greater strength to individual fund raising efforts for Energy Park as it frames a project as part of a large-scale effort, leverages the partnerships of the RA and MOU members. It is non-competitive and allows all partners to contribute to this part of the Park’s programs. It also focuses the spotlight on the values of energy conservation and development of sustainable energy solutions that are fundamental for the Park. The RA is the manager of the Energy Farm providing the following roles: 1. Performs due diligence on projects proposed for inclusion in the Energy Farm to determine whether to give approval to move forward 2. Promotes the Energy Farm through informal channels as well as giving direction to the MA to promote it in conjunction with the Facilities Rental enterprise 3. Utilizes its position as a unit of government and board of community leaders to advocate for large-scale Energy Farm projects at the Park 4. Through the affiliation of all energy conservation and renewable energy projects that develop at the Park, the RA will promote all projects under the Energy Park umbrella 5. Provide leadership in developing energy conservation and renewable energy activities in the Park 6. Partner with NMC for Energy Park educational activities that NMC would implement, possibly in conjunction with MOU members if desired 7. Assure the Energy Park brand is expressed appropriately and leveraged As the above activities are not generally day-to-day activities, it is recommended that the Executive Director of the RA be responsible for these responsibilities. Social Enterprise #2 Energy Park Financial Narrative Only Every Energy Park project is conceived and scoped individually and led by the organization bringing the concept forward. For RA projects, the Executive Director will draw upon the expertise of City/Township staff/consultants to scope and assist with implementation as appropriate. Each project will have a project budget as well as pro forma of the anticipated energy conservation and related savings resulting from implementation. Educational activities related to the Energy Park will be provided through a partnership with NMC and/or the MOU members, who will bear the responsibility for implementation of the activities. There is no annual operating budget for the Energy Farm as revenue and expense will typically be part of a capital budget. Net savings will occur in annual operating budgets, estimates of which will be obtained as the project is developed. 43 Social Enterprise #3 Farmers Market Operations RA would charge LAS $25.00 ($1.00 per week) to lease the CB for the period of the pilot project. Operational details include: The market would run from 8 am to 2 pm Farmers would begin sett up at 7 am and would have to vacate the barn by 3 pm. LAS would be permitted to use the RA chairs and tables for the event. They would be responsible for set up and take down of any tables and chairs and would be responsible for clean-up of the building at the end of the day. The building would be cleaned and vacated not later than 4 pm. LAS may choose to have an agreement with one of the vendors who would act as coordinator in exchange for a “free” table. The coordinator would be responsible for assigning tables to the vendors, overseeing unloading and re-loading operations, and resolving differences among the vendors. Vendors may drive to the west end of the CB to unload their vehicle, but upon unloading must move their vehicle to a designated parking area outside the Park. Each vendor must provide a waiver of liability to Park and the RA before they will be allowed to participate in the Farmers Market. While vendors may permit customers to sample their products, no food preparation or food service will be permitted in the Barn during the market. Social Enterprise #3 Farmers Market Financial Narrative As the recommendation is for the RA to seek a partner to produce the Farmers Market, the impact on the RA budget is the difference between the rental fee of $1/farmers market date and the actual expenses that the RA assumes, the shuttle service and maintenance costs. These are presented in the Facilities Rentals budget as the Farmers Market is a customer of this enterprise. 44 Farmers Market Pilot Program Financial Pro Forma May June July August September October Revenues # of Vendors Table rental fee Number of weeks Total Revenue 20 25 30 30 $ 10 $ 10 $ 10 $ 10 $ 5 4 5 4 $ 1,000 $ 1,000 $ 1,500 $ 1,200 $ 30 30 10 $ 10 4 5 1,200 $ 1,500 $ Expenses Building Rental Fee Fee to Vendor Coordinator Clean up expenses Shuttle Expense Total Expenses $ 5 $ 4 $ 5 $ 4 $ $ 50 $ 40 $ 50 $ 40 $ $ 150 $ 120 $ 150 $ 120 $ $ 1,600 $ 1,800 $ 2,100 $ 2,050 $ $ 1,805 $ 1,964 $ 2,305 $ 2,214 $ 4 40 120 1,900 2,064 Net Income $ (805) $ (964) $ (805) $ (1,014) $ $ 5 $ $ 50 $ $ 150 $ $ 1,800 $ $ 2,005 $ (864) $ (505) $ Total 27 7,400 27 270 810 11,250 12,357 (4,957) 45 APPENDICES Market Study Table I 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Contact Andy MacFarlane Mini Minervini Sam Porter Allison Beers Diane Baribeau, Nate Glidden, Jen Stoltz Ann Coulter John O'Brien Andy Gale, Ray Kendra Sarna Saltzman Penny Krebiel Karen Schmidt Kurt Braun Kelly Martin Linda Otis Rob Bacigalupi Rachel Grackau Margaret Morris Amanda Atwood Kevin Colcott Bob Gluszewski Jim Cooper List of interviewees and interview questions Company Leelanau Communications Spireworks Porter Productions Events North Wharton Center Hagerty Center Grandview Catering Wedding Planner Celtic Tours Bay Area Recycling for Charities CWS Architects SEEDS Little Artshram Botanical Garden Society BATA Cobblestone Farms, Ann Arbor Meijer Gardens Frog Pond Ciccone Farms Fields of Flowers The Homestead Resort G J Rentals Inc Houdek Pumping Downtown Development Authority Northwest Michigan Council of Governments Antrim County Clerk Benzie County Clerk Leelanau County Clerk Grand Traverse County Clerk Kalkaska County Clerk Grand Traverse Resort Park Place Hotel Timberlee Hills By the Bay Shuttle Consumer's Energy Traverse City Light and Power Topic Event Planning Event Planning Event Planning Event Planning Event Planning -Competitive Venue Event Planning -Competitive Venue Catering considerations Event Planning Shuttle Service No waste events Renovation plans MOU associate MOU associate MOU associate Shuttle Service Comparative Venue Comparative Venue Comparative Venue Comparative Venue Comparative Venue Comparative Venue equipment rentals - rates Portable restroom rentals Farmers Market information Populations statistics Marriage license statistics Marriage license statistics Marriage license statistics Marriage license statistics Marriage license statistics Comparative Venue Comparative Venue Comparative Venue Shuttle Service Energy Farm Concept Energy Farm Concept 46 37 38 39 40 41 42 Tony Anderson Kevin Ed Bailey Tim Hinckley Tim Lodge Cherryland Electric Cooperative Cherryland Electric Cooperative Northwestern Michigan College Traverse City Cherry Festival Traverse City-City Engineer NWM State Fair Grounds Energy Farm Concept Energy Farm Concept Energy Farm Concept Comparative Venue Energy Farm Concept Comparative Venue List of Primary Questions Asked in Event Planners Interviews 1. What types of events would be especially suited to these facilities? 2. What would make the Barns a desired site for these events? 3. What amenities would be necessary to make the Barns a desired venue? External and Internal? 4. What would be the impediments to hosting events at the Barns? Functional, Geographical, Other? 5. What kind of facility oversight would be necessary to manage events at the Barns? 6. What is the regional market for the types of events that might be staged at the Barns? Is there excess or limited capacity in the region now for these types of events? 7. What local facilities would be the major competitors for the Barns? Why would users choose the Barns over other facilities? 8. What would you anticipate would be the daily lease rate for events at the Barns? 9. Talk about the seasonality of hosting events in a location like the Barns. Is there enough activity to warrant keeping the Barns open for events year round? What types of events would be seasonal? 10. There are not anticipated to be any kitchen facilities at the Barns. How could this be overcome for events like wedding receptions, corporate outings et al? 11. There might be an initial interest for first time users of the Barns. What would be necessary to bring people back? 12. Are there types of occasions that are not being held in this area because the “right” facilities don’t exist? If so, is there uniqueness to the Barns that might allow them to serve this need? 13. It is anticipated that there will be approximately 30 parking spaces within one block of the Barns. Additional parking for would be approximately 2/10s of a mile away. How would this impact your potential use of the Barns? 14. What is the profile of your potential audience members/users that would come to the Barns? 15. The Historic Barns Park brand is developing as an eco-friendly park. The use of materials that can be recycled or better yet, are compostable and the separation of trash from organic waste, etc. are important to the use of the site. How would this impact your use of the Barns? Or of other uses? 16. For the wedding market-do you think the Barns should have an affiliation with a wedding planner/or wedding planners to provide this service to customers that contact them directly? 47 Market Study Table II Wedding/ Reception Rental Cost (Minimum) Number of Guests Time Period Cobblestone Farms, Ann Ciccone Barn Arbor $ 1,200 $4,700 130 130-150 175 40 220 24 hours 5 1/2 hours 2 hours 8 hours hi s tori ca l Ba rn Restrooms Close-in parking $3,000 6 hours ye a r round kitchen Meijer City Opera Gardens, House Grand Rapids $3,900 + Ba rn $4,000-$6,000 $3.00 pp We ddi ng $2,200; Frog Pond (No Barn) 220 Seasonal Availablity Amenities tables and chairs Facilities Rental Enterprise 10 hours extra time Ambiance Field of Flowers Table II: Competitor Comparisons $150 pe r hour hi s tori ca l Ba rn, gra s s a nd fl owe r fi e l ds , vi e w of the Ba y hi s tori ca l Ba rn, gra s s a nd fl owe r fi e l ds $250 pe r $200 50 hour Woode d Qua i nt, Orna te a re a wi th s ma l l , l e a ky i nte ri or, ponds , ba rn. s ta ge , re d rooms ca n ve l ve t cha i rs be ope ne d out to na ture Ye a r Round Summe r Ye a r Round $1,775 6,400* ? $800-$1750 50-180 ? 300 Grand Traverse Resort Indoor or outdoor s e tti ngs , La ke vi e ws , we l l a ppoi nte d rooms Ye a r Round Ope n Ai r or Ere cte d Te nts , l oca te d a mi ds t be a uti ful ga rde ns . Summe r Vi e w of GT Ba y Countrys i de a nd gol f cours e vi e ws , we l l a ppoi nte d rooms Ye a r Round Ye a r Round Park Place Hotel Timberlee Hils Cathedral Barn 1500 pl us Mi n $25 Di nne r cha rge 225 i ns i de $3,000 310 Se a te d 8 hours 8 hours rus ti c Uni que s e tti ng wi th ca the dra l countrys i de a tmos phe re ; vi e ws l oca te d a mi ds t be a uti ful ga rde ns Ye a r Round Summe r Onl y Summe r Ye s Mus t be re nte d ca n be re nte d, ta bl e s $7.50; cha i rs $1.25, cockta i l ta bl e s $4.50 wa rmi ng no room 90 pl a ce s s ome Ye s Ye s Ye s Ye s Ye s Re nta l s Ye s Ye s Ye s Ye s ye s ye s ye s Pi cni c ta bl e s ye s ye s ? ye s ye s Ye s Ye s wa rmi ng room Stre e t a nd pa rki ng s tructure s ye s wa rmi ng room ye s no ye s ye s No No no Ye s ye s Ye s ye s no ye s ye s Stre e t a nd pa rki ng s tructure s Ye s l i mi e d to 30 pe opl e ye s ; ca te re d by Ste l l a s Ye s ye s Ye s Ye s Ye s ye s Ye s Ye s Ye s Ye s Ye s Ye s wa rmi ng room no wa rmi ng room ye s ye s no no ye s Dance floor ye s ye s Ye s Bar ba r a re a ba r a re a move ba ck ta bl e s ba r a re a Fire Pits ye s -fre e ? no Table linens no no no Bride's changing room Candle sticks and candles Caterers no no Other Amenities Hagerty Center Summe r HVAC Elevator Botanical Garden Society Homestead no - Tra m a va i l a bl e Ba rte nde r s uppl i e d by ca te re r $35.00 hr + $50.00 pi t fe e ye s no ye s ye s no no no Ye s no ye s No e xtra cha rge ye s ye s ye s Ye s No ti ny ye s ye s ye s Ye s Ye s Pha s e 2 No outs i de ca te re r pe rmi tte d Us e HC food; ma y bri ng own we ddi ng ca ke Ye s No outs i de ca te re r pe rmi tte d No outs i de ca te re r pe rmi tte d No outs i de ca te re r pe rmi tte d your opti on Ye s Ye s No Pha s e 2 us e of grounds us e of grounds us e of grounds us e of grounds us e of grounds Hous e Se rvi ce Hous e Se rvi ce Hous e Se rvi ce Hous e Se rvi ce No re s tri cti ons no no no ye s your opti on your opti on your opti on Outs i de Ca te re r $300 no ha ndi ca ppe d onl y us e of Buhr Pa rk no no no no ye s us e of grounds us e of grounds us e of grounds us e of grounds ca n re nt da nce fl oor us e of grounds Wi ne onl y mus t be Ci ccone wi ne e ve nt mus t s top a t 10 pm be e r, wi ne , cha mpa nge No re s tri cti ons ye s : ca te re d by Ste l l a Hous e Se rvi ce e ve nt mus t s top a t 12 mi dni ght onl y 2 ope n Sa turda ys re ma i n i n 2011 3 di ffe re nt ve nue s : pri ce s pl us 30 - 60 ni ghts of a ccommoda t i ons your opti on; COH ge ts % us e of grounds Restrictions Alcoholic beverages be e r, wi ne , cha mpa nge Misc. Comparison to Catheral Barn Infe ri or Compa ra bl e Infe ri or Infe ri or Infe ri or Infe ri or Infe ri or Infe ri or Infe ri or Infe ri or Infe ri or Compa ra bl e Compa ra bl e Ambiance Compa ra bl e Compa ra bl e Compa ra bl e Restrooms Compa ra bl e Infe ri or Infe ri or HVAC Compa ra bl e Infe ri or Supe ri or Supe ri or N/A Infe ri or Cost Size of Facility Parking Location Accessibility Annual Marketing Budget for Events Preferred marketing venues Supe ri or Supe ri or Compa ra bl e Di s s i mi l a r ? Supe ri or ? Compa ra bl e Di s s i mi l a r Compa ra bl e Supe ri or Compa ra bl e Infe ri or Di s s i mi l a r Di s s i mi l a r Di s s i mi l a r Infe ri or Compa ra bl e Supe ri or Supe ri or Supe ri or Supe ri or Infe ri or Compa ra bl e Compa ra bl e Compa ra bl e Infe ri or Compa ra bl e Compa ra bl e Compa ra bl e Compa ra bl e Infe ri or Compa ra bl e Compa ra bl e Compa ra bl e Infe ri or Supe ri or Supe ri or Supe ri or Compa ra bl e Supe ri or Supe ri or Supe ri or Supe ri or N/A Compa ra bl e Infe ri or Compa ra bl e Compa ra bl e Infe ri or Compa ra bl e Infe ri or Supe ri or Supe ri or Infe ri or Compa ra bl e 48 Market Study III Table III: User Group Profiles and Competition, Facilities Rental Enterprise There are several types of user groups that would be ideally suited to utilize the Cathedral Barn and Amphitheater. The following is a primary listing: 1. Weddings/ Receptions/ Rehearsal Dinners Potential Usage –On average there are 642 marriage licenses issued in Grand Traverse County each year. Most of these wedding are held in GT County. In addition, this region hosted more than 760 destination weddings in 2009. Many of these weddings are held in churches however more and more are being staged in other venues such as gardens and barns. There will be brides who want to be married in “the Cathedral”. Weddings and receptions potentially represents the single most consistent revenue producer for Cathedral Barn. Rental income derives from leasing the barn plus commissions earned from caterers. Alternative Venues – City Opera House (fully booked for Saturdays in 2011) Frog Pond Village, Hagerty Center, Grand Traverse Resort, “out of town locations – Timberlee Hills, The Homestead, Field of Flowers, Ciccone Vineyards and many others. There is a potential new competitor in the PARK – the Botanical Garden Society Competitive Advantages of CB – In- town location, Uniqueness of facility; adjacent to colorful gardens for photo ops; can accommodate large groups; HVAC, “Green” Facility Competitive Disadvantages – Lack of close-in parking; lack of interior access to restrooms until Phase 2 is completed. Marketing to Whom and How –Event planners assist in planning and coordinating between 5 and 10% of the weddings that are held each year in this region. By far the greatest percentage are planned and organized by the brides and their families directly. The majority of future brides are engaged over the holidays and one of their first priorities is to book a site for their wedding and reception. Venues are already being booked for 2012 weddings. Thus marketing must be directed primarily at future brides. They rely on the internet, on wedding shows and to a large extent on referrals from friends and family. They want to see the site and picture themselves in the desired location. It will be essential that marketing materials are developed to describe the size, the flexibility and the ambiance of the “Cathedral.” Attendance at Bridal shows especially in the first two years will be critical. Marketing the CB as a “one-stop” venue for wedding, pictures and reception will prove an advantage. 2. Concerts - Rock/Classical/Pops/Vocal/ Operettas Alternative venues – City Opera House (fully booked for Saturdays in 2011), Open Space Potential Usage – National touring groups, local musicians, high school performers; could be added venue for National Cherry Festival events 49 Competitive Advantages – Natural Amphitheater, Uniqueness of facility; adjacent to colorful gardens for photo ops; can accommodate large groups; “Green” environment Competitive Disadvantages - Lack of close-in parking; Other Considerations – Need to have provisions for added security at some events and require “Zero Waste” standards Marketing to Whom and How-The events are generally booked by event promoters – Sam Porter, The Wharton Center, The National Cherry Festival. Because this is a new venue, it will be initially unknown to promoters in other parts of the country. Marketing materials need to describe the advantages of the CB and A and will need to be distributed to promoters after a personal contact. 3. Dances -Square dances/Folk/Contra/Ballet/Proms Alternative Venues –Local hotels, schools, Potential Usage – Local High School proms, weekly contra dance events, line dancing societies, ballet performances, folk dance recitals Competitive Advantages –Uniqueness of facility; can accommodate large groups; Superior Interior acoustics; HVAC, “Green” Facility Competitive Disadvantages - Lack of close-in parking; will have virtually no non summer usage until Phase Two build out is completed to provide inside access to restrooms and catering facilities Other Considerations – Need to have provisions for added security at some events and require “Zero Waste” standards Marketing to Whom and How-These events are generally coordinated by local educators, club members and advisors. Personnel in the MOU affiliates may prove helpful in getting the word out and making referrals. Personal contact and referrals are keys to attracting these groups. Another potential is to include these planners and organizers in the Opening Gala so that they can experience the CB firsthand. Marketing materials will help as will the internet in allowing people to see what the CB is “all about”, but these people will want to tour the barns to see if it fits their need. 4. Reunions -Family/ School Alternative Venues –local hotels, schools, Competitive Advantages Uniqueness of facility; can accommodate large groups; HVAC, “Green” Facility Competitive Disadvantages - Lack of close-in parking; will have virtually no non summer usage until Phase Two build out is completed to provide inside access to restrooms and catering facilities 50 Other Considerations – Require “Zero Waste” standards Marketing to Whom and How: The marketing for these groups is very similar to the dances and proms as many of the groups will be local. But reunions are often held at destination locations. Families and groups are seeking to combine a vacation in a great location along with a reunion. Attracting out of area people will require a well developed informative and compelling web-site. Linking the CB as a reunion destination to the Convention and Visitors Bureau site is a must. 5. Corporate outings -Meetings/ Lunches/ Dinners/Parties Alternative Venues –local hotels, Hagerty Center Potential Usage – Any large gatherings of groups seeking unique location Competitive Advantages –Uniqueness of facility; can accommodate large groups; great grounds suitable for out-door break-out sessions; walking trails for breaks; HVAC, “Green” facility. Competitive Disadvantages - Lack of close- in parking; Venue has only one main room until Phase Two is completed; will have virtually no non summer usage until Phase Two build out is completed to provide inside access to restrooms and catering facilities Other Considerations – Need to have provisions for “Zero Waste” standards; good customer service is the key to re-booking Marketing to Whom and How: Here again the target market is local. The larger gatherings may be planned by event planners but they plan only a fraction of all these events. Direct mail as well as the web will be keys to reaching these groups. The physical presence of the MA at local gatherings will be essential. 51 Market Study IV Customer Facility Selection Factors There are five major factors that will be determinates of where individuals and groups decide to schedule their events – Location, Uniqueness, Amenities, Cost, Service How the Cathedral Barn compares to other venues on the basis of each of these factors will be key determinates in the economic viability of this social enterprise. Location – The Barns has a definite location advantage over alternative sites for many types of events. It is in-town and easily accessible. Just a few blocks from the lakefront, close to downtown restaurants and hotels, just off main thoroughfares, it is on the campus of the Grand Traverse Commons a noted destination site. The barns are clearly visible from Silver Lake Road and US 31/37 and with the new connector road linking Franke Road to Silver Road; patrons can access this venue from virtually any direction. This in-town location gives this venue a competitive advantage over other potential event sites that are located “out-of-town”. One advantage mentioned by event planners is that the in town location is especially important at events where alcohol is going to be available. The concern of event goers having to drive or be transported over country roads is eliminated. Uniqueness – The architecture of the Cathedral Barn is unparalleled in the region. Residents and visitors alike are bemused by the barns seemingly located in the midst of the city.” What are they?” “Why are they there?”, “What’s around them?”, “How do I get closer?” are questions regularly asked. When one enters the Cathedral Barn, he understands why it was so named – it feels like an ancient European, perhaps Scandinavian cathedral with its massive wood ceiling. When the Botanical Garden Society begins building its gardens throughout the park, the entire setting will draw people in and the parks reputation will grow. Score a 10 for the park on uniqueness. Amenities – Location and Uniqueness will attract people, but there must be the amenities to hook them. A heated, air-conditioned, non-leaking barn will be an advantage over the other barns in the region for hosting weddings. The indoor flush toilets will be an additional plus. (See concerns re: completion of Phase Two). Conversely, the lack of close-in parking will be a detriment for events to be scheduled in the eight non summer months in this region. It will also be a detriment in booking those events to which persons will be carrying equipment and packages. Careful thought will be required to surmount this potential obstacle – Consideration may be given to valet parking, motorized mass transports, such as wagons pulled by tractors, miniature trains, bicycle rickshaws, golf carts and the like as the means to overcome the lack of close-in parking. However, there will be cost for transporting people which will add to the price of would be patrons. In time, event goers may begin to walk or bike to the site in all kinds of weather. To accommodate those, attention will need to be given to making certain roadways allow for safe pedestrian traffic. Provisions for lighting along roads and paths for safety and security will have to be explored. 52 In considering the types of activities that may be held in the barn and in the amphitheater, provision will have to be made for functional, flexible lighting and sound systems. Some events will require more lighting than would be prudent to purchase in the original outfitting of the barns, so adequate outlets to allow for easy connections for specialized lighting and sounds systems provided by performers need to be installed. Internet access – wireless preferred – will be essential. Plans are included in Phase Two for a prep kitchen for catered events. As it is now designed the kitchen may be too small to accommodate the numbers that can be accommodated on the main floor. This should be investigated. In any case, until that kitchen is available, it will be very difficult to accommodate food related events in the barn except in the summer months when outdoor preparation is available. Competitive venues own tables and chairs which are either leased to event users or are included in the rental cost. Consideration should be given to including these items in the build out of the facility. If they are to be purchased, provisions must be made for on-site storage of these items. Most likely they would be stored on the lower level of the Cathedral Barn following Phase One though movement to and from the storage room will be difficult until the elevator is installed in Phase Two. An ideal location for storage after Phase Two is completed would be on the upper level of the Historic Barn. With access off the upper level of the newly constructed entrance silo, items could be rolled from one building to the other without using stairs or elevators. In the final analysis, amenities are a work-in- process. Thoughtful decisions need to be made to insure that the amenities are included in a cost effective way which will serve to make the CB and A competitive with other venues. Cost – The chart on page 43 provides the costs to rent various facilities in the Grand Traverse Region. Wedding venues command the highest rental rates with bookings for meetings with other events being more modestly priced. When estimating rental rates for potential bookings at the Barns, we have used average rental rates charged in the area. Because the Cathedral Barn would be one of the largest facilities in the area, rental rates slightly higher than projected might be acceptable. On the other hand, it may be prudent to discount rates in the first year of operation to encourage first time bookings. Service – A critical factor in attracting new business and retaining customers is the quality of service. For this reason, contracting with an experienced, reputable, client centered, patient, detail- minded Managing Agent is essential to the success of the facilities rental social enterprise as customer satisfaction should be measured and drive the performance of the business activities. The Managing Agent needs to be equally qualified and enthusiastic about working with the wide variety of customers that will rent from the RA, from the mother-of-the-bride to a corporate client to a school to a community group to a rock band. Customer referrals are an important component in growing this business. Potential customers will be judging their experience based upon several factors: Was it easy to find good information about the site – its amenities, its rates and policies? 53 Were the policies and procedures reasonable? Were they able to contact a knowledgeable representative at the barns who could answer all their questions the first time? If they had special requests, were they appropriately cared for? Was booking the facility easy or was there an inordinate amount of “red tape” to be negotiated especially when responding to special requests. Was there a representative on sight during the event that could respond to last minute requests or handle unforeseen circumstances? A professional Managing Agent will be able to assure that these questions receive positive answers. A component of the Managing Agent’s performance appraisal should be review of the customer satisfaction surveys on a regular basis. 54 Market Study V Gozling Czubak Farmers Market Study, Excerpt In 2000, the Downtown Development Association commissioned a study of the Traverse City Farmers Market by Gosling Czubak. The report was published in 2002. The authors of the report surveyed vendors and customers of the market asking their opinions on the strengths and weaknesses of the current market. They also asked for suggestions for changes to all aspects of the market including potentially changing its location. In the Gosling Czubak report, vendors who were selling at the lakefront farmers market were asked about their satisfaction with the current location. The overwhelming response was that it was an ideal setting for the market. One of the reasons for their positive response was the availability of nearby parking for vendors and patrons alike. The study showed that there were 421 parking spaces available, 7.6 per vendor, within a 3.5 minute walk of the Farmers Market. The report cited that for Farmers Markets, the typical accepted parking ratio is 3 parking spaces per vendor but that an active market could go to 4 -5 spaces per vendor. The report cited the characteristics of a successful market. It was said that “the site must attract customers and vendors.” Key considerations of a successful market included “ownership, visibility, access and parking, size and context.” The site “needs to be highly visible to motorists and pedestrians.” And “markets must be accessible by foot and by vehicle for customers and by vehicle for vendors who will need to unload their goods from larger vehicles”. “Market customers will invariably expect convenience and the need to provide free parking proximate to the market cannot be understated.” Finally, “for open air markets it is almost a given that the site must be paved.” (Report. p. 7). In the report, Kent Schuette a public market advocate and professor at Purdue University, outlined criteria needed for a successful public market: “Design -Chances of success are greater if the market can be accessed from many directions. There should be three parking places for each vendor. The market should be centrally located within a community. The market should be surrounded by two-way streets to encourage easy access.” (Report P.8) 55 Market Study VI Energy Park-Related Interviews & Meetings Responses from MOU Members to the proposal of an Energy Farm at PARK Debbie McKeon first revealed the concept of an Energy Farm at the Park in meetings held with representatives of the MOU members in early December 2010 – Karen Schmidt of the Botanical Garden Society on December 6 and Sarna Salzman of SEEDS and Penny Krebiehl and three board members of Little Artshram in separate meetings on December 8. Karen Schmidt BGS Karen asked a number of questions about what might be included in an Energy Farm. She felt that the concept of utilizing renewable energy sources available in the Park was in keeping with the park’s overall mission. In fact, she said the BGS is exploring the installation of solar panels on the roof of the Granary when it is renovated. She was concerned, however, about the permanent installation of any equipment that would detract from the natural beauty of the area. Specifically she said that BGS and some of their working partners would be concerned if, for example, wind turbines might be installed that could harm birds or bats. Sarna Salzman SEEDS Sarna responded positively to Debbie’s description of an Energy Farm concept at the Park. Sarna felt this was not only acceptable but totally in keeping with the mission of the Park and the mission of SEEDS as well. She felt that having an Energy Farm at the Park would help to attract visitors and make groups want to hold their events in the Cathedral Barn. Specifically she felt the presence of an Energy Farm would be a great fit for the Bioneers annual conference to be held at the Park. Sarna then offered a number of ideas for revenue generation that could fit under the umbrella of an Energy Farm. Her overall response was enthusiastic. Penny Krebiehl – Little Artshram Initially, Penny had a guarded response to the concept of an Energy Farm at the Park. She asked how this idea was formed as LAS intends to be actively engaged in renewable energy generation and energy conservation. During the remaining portion of the interview, Penny indicated that LAS is already exploring the use of passive solar applications and wind turbine energy generation on their site. She said that they are researching the potential for using solar energy to operate an irrigation system for their CSA garden plots. As many of their programs are educationally based, Penny said that she could envision how an Energy Farm would be an asset to the types of programs that LAS is running and those that they plan to add in the future. Meetings with regional utility companies, NMC Aeropark Laboratories, City Engineer, Cathedral Barns architect and RA Executive Director The consultants convened two meetings to discuss the concept of an Energy Farm at the Park. Minutes of both meetings are on file with the RA. There is one project under development, with the potential for a second. NMC Aeropark Laboratories indicates that it would like to partner on activities to benefit the Energy Farm and suggested their students can do site assessments for Energy Farm projects. 56 Market Study VII Age Group 0-14 15-19 20-29 30-39 40-59 60+ Total 2000 4629 1497 2056 2960 6509 5459 23110 Antrim 2009 Change 3962 -667 1542 45 2248 192 2209 -751 7021 512 6852 1393 23834 724 2000 3108 950 1452 2281 4478 3729 15998 Benzie 2009 Change 2936 -172 1083 133 1599 147 1811 -470 5046 568 4752 1023 17227 1229 Comparative Populations Statistics by age group from Michigan Council of Governments for Five County Region Grand Traverse Kalkaska Leelanau Total % of Total % of Total 2000 2009 Change 2000 2009 Change 2000 2009 Change 2000 2009 Change % Change 2000 2009 16155 15172 -983 3509 3097 -412 4209 3326 -883 31610 28493 -3117 -9.9% 20.5% 17.1% 5566 5400 -166 1155 1063 -92 1414 1457 43 10582 10545 -37 -0.3% 6.9% 6.3% 8678 11124 2446 1786 1847 61 1595 2010 415 15567 18828 3261 20.9% 10.1% 11.3% 11402 10218 -1184 2396 1924 -472 2458 4522 2064 21497 20684 -813 -3.8% 13.9% 12.4% 22628 26130 3502 4598 5094 496 6616 4076 -2540 44829 47367 2538 5.7% 29.0% 28.5% 13225 18289 5064 3127 3866 739 4827 6508 1681 30367 40267 9900 32.6% 19.7% 24.2% 77654 86333 8679 16571 16891 320 21119 21899 780 154452 166184 11732 7.6% Note: Population numbers are from NW Michigan Council of Governments. 2000 population numbers are from 2000 census. 2009 numbers are estimates by NWM COGs. NWM COG 57 Exhibits Sample Event Planning and User Agreement Package FACILITY RENTAL AGREEMENT Event Name: Presenter: Location/Theatre: Performance Date(s Performance Time(s): Doors Open: Additional Reservation Date(s): Charges will be assessed for services according to rates set by the Venue. These charges include, but are not limited to, venue rental, equipment rental, box office charges, stage hand labor, usher and security charges. Basic charges are detailed in Schedule A and event specific estimates can be completed upon request. Rate Category (to be completed by venue): __ Priority User _X Non-Profit Organizations List Non-profit number # _______________________ __ For-Profit Organization This Agreement must be signed by an authorized User Representative in order to validate reservations. BY COMPLETING AND SIGNING THIS AGREEMENT, THE USER ACKNOWLEDGES RECEIPT OF A COPY OF THE POLICIES AND PROCEDURES CONCERNING USE OF FACILITIES AND AGREES TO BE BOUND BY AND ADHERE TO THESE POLICIES AND PROCEDURES. THIS CONTRACT MUST BE RETURNED SIX (6) WEEKS PRIOR TO THE DATE OF THE EVENT. NO PUBLICITY OR TICKETS CAN BE DISTRIBUTED PRIOR TO THIS SIGNED CONTRACT BEING RETURNED TO CITY OPERA HOUSE AND ACCEPTED BY COH MANAGEMENT. BILLING INFORMATION: Name: ____________________________________ Date:_____________ Authorized Signature: ______________________________ Billing Address: ________________________________________________________________________ 58 E-mail: _______________________ Mobile: _______________________ Fax: _____________________ Primary Event Coordinator: ________________________________________________ E-mail: _______________________ Mobile: _______________________ Fax: ______________________ RENTAL/SPECIAL SERVICES: Kristi Dockter operationsmarketing@cityoperahouse.org 231-941-8082 X 202 • Please provide an outline of the event with this contract or at the rental meeting. To ensure the success of your event, please complete this form to the fullest extent possible. If additions, deletions, or changes become necessary, please immediately contact the person listed above their specific area to convey your adjustments. Has your organization done an event here before? NO YES If yes, when: __________________ Please provide a brief description of your event including the type of event that you are hosting (i.e. performing arts, concert, lecture, talent show).__________________________________________________________ ______________________________________________________________________________ ________ ______________________________________________________________________________ ________ Approximate length of event __________ Intermission: NO YES If yes, length: ____________ BOX OFFICE: Jenny Noteware boxoffice@cityoperahouse.org 231-941-8082 X 206 Use of the box office ticketing is all-inclusive. There will be no selling of tickets at the event by a user or stamping of hands in lieu of actual tickets. Consignment tickets can be distributed but are subject to normal rates. Will event be ticketed? NO YES RESERVED SEATING GENERAL SEATING TABLES If more than one price tier for reserved seating, include price for each tier accordingly. Tier one $________ Tier two$________ Tier Three$_________ Seating Chart:_____________ PreSale Date:____________ # of tickets:_____________ On Sale Date:________________ Ticket Prices: PUBLIC $_____ STUDENT $______ CHILD $______ SENIORS (62+)$_____ FREE DOOR PRICE$_____________ Fees assessed are: 7% commission on all ticket sales, 4% fee on credit cards transactions. All tickets are assessed a $1.50 facility fee. Online and Phone fees may apply to buyers. Please take this into consideration when setting your ticket prices. Does STUDENT price apply to all students 18 and under? ____ Age______ College Students?______Age________ Senior 62 and over?_____Age______ Please indicate any additional discounts that will be offered. __________________________________________ Would you like City Opera House Children’s Policy enforced for your event? NO YES Do Our Children’s Policy states that children under 5 years of age are not encouraged, except for advertised children’s shows. Everyone attending must have a ticket Users are free to establish their own policy. you wish to take any tickets out on consignment? NO YES If yes, how many: ______________ 59 Tickets can be taken out on consignment to be sold by your group members. Your org. must keep the income from the sale of these tickets. You will be charged ticket printing prices and restoration fees on any tickets you sell. Any unsold tickets must be returned to the City Opera House Box Office 24 hours prior to your event, or by noon on the last business day M-F prior to event. Failure to return tickets will result in added fees. you need any complimentary/PR tickets? NO YES If yes, how many: _______________ Will City Opera House will staff the box office on the night of your event and will remain open 30 minutes past the advertised start time. Do you wish the box office to remain open later at a charge of $50/hour? NO YES Tickets are printed with the venue location, date and time included in the format of the ticket. You may select three lines of ticket text with 27 characters per line including spaces. Ticket Text: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ___________________________ ___________________________ Would you like your event to be listed on cityoperahouse.org? NO YES If yes, please e-mail Box Office Manager, images (jpeg file) and a brief description of your event. COH requires two image sizes: 550 pixels wide x 190 pixels tall and 220 pixels wide x 300 pixels tall Would you like to receive sales reports for your event? NO YES Frequency(Weekly/daily/none): _________ Email address: _____________________________ Would you like a complete manifest of patrons after the event, including names, address, phone number and if provided e-mails addresses? NO YES Ticket Settlement: Night of NO YES (Artist/Promoter settlement show only) Within 14 days post-event NO YES HOUSE MANAGEMENT: Kristi Dockter, operationsmarketing@cityoperahouse.org 231-9418082 x 202 A City Opera House manager will be onsite during your event. User may choose to provide some volunteer ushers in place of additional City Opera House staff. Volunteer ushers will be expected to work entire event. Actual numbers of staff necessary and arrival times will be determined at the rental meeting. Do you wish to provide volunteer ushers? NO YES To be completed by venue: # of supervisors:___ # of City Opera House ushers_________ # of volunteers ___ Arrive at: ________ Report to: _________ Please supply a list of volunteer names and phone numbers 48 hours before your event. If the City Opera House has not received a list 48 hours in advance, the City Opera House will supply volunteers for a fee of $20. Does the artist have specific security requirements? NO YES If yes, please provide security rider. To be completed by venue: # Private security: ____ Late Seating Instructions: ________________________________________________________________ Will you have any special seating requirements (i.e. VIP, performers)? NO YES # of seats ________ Will you be providing a program? NO YES (Programs must be provided by user on event day only) Will merchandise be sold at your event? NO YES Tables requested: ___________________ 60 If an artist sells any merchandise in the lobby areas, City Opera House will collect commission. Standard CD commission is 20%, increased to 30% if City Opera House provides the seller. Standard Soft goods commission is 30%, increased to 40% if City Opera House provides the seller. Requests for staff to sell merchandise must be made in advance of the show. The artist must claim 6% sales tax. City Opera House is not responsible for submitting Presenter’s sales tax. Other requests (i.e. Information tables, backstage access, videotaping from house, simulcast, webcast, etc.): City Opera House should receive credit for any reproduction of video/audio/simulcast/webcasts and arrangements must be cleared with City Opera House technical director. (Refer to tech section) SPECIAL ACTIVITIES: If you plan any special activities before or after the performance please list them here. All activities must be discussed with Event Manager in advance of scheduled event. Activity: _____________________________________________________________________________ Location:________________________________ Time: _____________________________________ Activity: _____________________________________________________________________________ Location:________________________________ Time: _____________________________________ RECEPTIONS: Kristi Dockter operationsmarketing@cityoperahouse.org 231-941-8082 X 202 Will the event be: Public Private Guest Count: ____________ Breakfast Lunch Dinner Reception Bar or Beverage Service Location: __________________ Date:___________ Time:_________ Any special requests or details: _________________________________________________________ Tables requested: 5’ Rounds_________ 6’ Banguet_________ 8’ Banquet_________ Cocktail:_________ Would you like the City Opera House to handle linen service? NO YES Number of Linens:_________ Rental fees will apply. $10 per linen. Caterer: (Please check or circle) Catering Service Provided: (check one) N/A Red Ginger Sit Down Dinner/Buffet/Cooking Stations Catering By Kelly Trattoria Stella Lunch/Breakfast/Brunch Grand Traverse Pie Co. Other:___________ Hors d’oeuvres Grandview Catering Dessert Stations/Table Service Graystone Farms Coffee Service Will you be hosting an onsite reception in connection with your event? NO YES Separate room rental rates apply Green Room: Does your performer require any catering in the venue? NO YES 61 If yes, please provide the artist’s catering rider. All arrangements must be made through COH Operations Manager. Bar Service: N/A Cash Bar Private/Open Bar Beer Wine Liquor Full Bar Bar Open: Pre Show Intermission After Show Full Show Green Room A Presenter requesting bar service at the City Opera House will be required to commit to bar sales of a minimum of $250. If bar sales do not reach the minimum level, the Presenter will be liable for the difference. All alcoholic beverages must be purchased and poured by Trattoria Stella, including the Green Room. Alcohol is not allowed to be brought into the facility. Concessions: MARKETING AND PUBLIC RELATIONS: Event Marketing Coordinator (if different than above): __________________________________________________ E-mail: ______________________ Mobile: __________________ Fax: _________________________ Promotion of any event is the sole responsibility of the Presenter. Please refer to Page 6 of the Policies and Procedures regarding promotional material and event advertising. Please attach a news release, or forward release to the City Opera House prior to the on-sale date. Heralds or fliers for your event may be brought to the City Opera House Box Office for lobby display. Rental Available: Main Lobby Flat Screen (DVD) $75/ event Front Street Media Board $150/event for 4-6 weeks PRODUCTION SERVICES: Joe Bearss tech@cityoperahouse.org 231-941-8082 x 205 If your artist has a technical rider it MUST be presented as soon as possible. All labor costs will be billed to the user. In an effort to keep these labor costs at a minimum it is necessary to work with our facility stage manager to establish an event day schedule (set-up, rehearsals, etc.) that will allow the necessary meal breaks and avoid penalty and overtime charges where possible. DATE TIME Additional Rehearsal ____________________ FROM_______ TO________ Rehearsal ____________________ FROM_______ TO________ Set-Up ____________________ FROM_______ TO________ Performance ____________________ FROM_______ TO________ Strike/Tear Down ____________________ FROM_______ TO________ Equipment, staging, costume drop off, if any:________________________________________________ (All items must be removed at completion of event) Event Stage/Tour Manager:__________________________________ (1 person should be responsible for making on-stage Decisions during your event) E-mail __________________________________ Mobile:_____________________ Total number of people in production: _____________ 62 List of performers, organizers, assistants who will need access backstage on the day of the event should be forwarded prior to the event) Venue reserves the right to reduce requested numbers. Specific dressing room needs: ____________________________________________________________ ______________________________________________________________________________ ______ ______________________________________________________________________________ ______ EQUIPMENT NEEDS - No additional rental charge. Additional labor charges may apply. General House Sound General House Sound and Lighting is included in the rental fee. Please attach a detailed description of requested sound or lighting needs ITEM YES NO QUANTITY Quick Mic System: ____ ____ _________ (up to 5 inputs available) Wired Microphones ____ ____ _________ CD Player ____ ____ _________ 1 available (CD must be provided by user) Cassette Player ____ ____ _________ 1 available DVD/VHS Player ____ ____ _________ 1 available Archival Audio Recording ____ ____ CD must be provided by user. Circle what format your audio playback will be supplied as: Music type: Professional Homemade IPod Cassette Other: Describe________________ COH does NOT have an available computer or IPOD for tenants use. Renter must supply if needed along with power cords necessary. Video Recording: Live TC Feed Taping Additional sound information:________________________________________________________ __________________________________________________________________ ________________________________________________________________________ _________ General Lighting (House Plot) General Wash: Red Blue No Color Warm No Color Cool Special lighting requests:__________________________________________________________ __________________________________________________________________ ________________________________________________________________________ ______ Video Recording ____ ____ VHS tape must be provided by user. Lectern ____ ____ 1 available Conductor’s Podium ____ ____ 1 available 4’ Table on stage ____ ____ 1 available 6’ Table on stage ____ ____ 6 available 63 8’ Table on stage ____ ____ 8 available 5’ Round Table ____ ____ 24 available Music Stands ____ ____ __________ Moveable Stairs from stage to seating ____ ____ __________ Wooden Easels ____ ____ 3 available Historic Barns Park, Rec Authority Draft Business Plan, Page 64 of 81; 3/10/2016 EQUIPMENT NEEDS – Additional rental charges apply. Additional labor charges may also apply. ITEM CHARGE (per item per day) YES NO QUANTITY Wireless Lapel Microphones $40 ____ ____ ______ 2 available Wireless Handheld Microphones $40 ____ ____ ______ 2 available Hanging Microphones: $25 ____ ____ ______ Overhead Projector $30 ______ Video Projector & Screen $150 ____ ____ ______ 1 available Projector use: DVD Computer input Audio ____ ____ On stage Audio Monitors (per) $25 ____ ____ ______ 3 available 6’ Grand Piano $150 ____ ____ ______ 1 available Upright Piano $85 ____ ____ ______ 1 available Piano Tuning(s) $150 ____ ____ ______ (A-442 Tuning available upon request) Dance Floor (installation included) $150 ____ ____ ______ 1 available Follow Spot (performance day) $150 ____ ____ ______ (Policy requires running of 2 per performance & does inc. venue operator) Historic Painted Curtain $150 ____ ____ COH Operator Required Use of 5 Gallon Water Cooler $5 ____ ____ ______ Bottled Water – 5 Gallon $6 ____ ____ ______ Bottle Water – individual $2 ____ ____ ______ Pipe & Drape(6- 20 ft) $50 ____ ____ ______ RENTAL RATES AND FEES Basic Rental Fee: $800 Additional Fees: Additional Tech Fees: Additional Fees: Deposit: Due Date: Authorized Signature:____________________________________Date:______________________ Historic Barns Park, Rec Authority Draft Business Plan, Page 65 of 81; 3/10/2016 Historic Barns Park, Rec Authority Draft Business Plan, Page 66 of 81; 3/10/2016 EVENT PLANNING AND USERS AGREEMENT PACKAGE Historic Barns Park, Rec Authority Draft Business Plan, Page 67 of 81; 3/10/2016 The Village at Grand Traverse Commons is private property, and reasonable use of this extraordinary historic venue for non-profit, public, and private events is welcomed and encouraged. The Village is highly sought-after destination and event location site, and every consideration will be given to scheduling and accommodating proposed events. Groups, organizations, businesses, or individuals requesting use of the Historic Front Lawn, or any other location and/or facility on The Village campus, are required to sign and submit the User Agreement and the Reservation Request Form, identified as Exhibit A, included in this packet. The completed and signed form must be submitted to The Minervini Group, LLC and its authorized rep-resentative, Spireworks, LLC, at least one month in advance of the requested event date. Based on the information provided in the Reservation Request Form, the preliminary review process addresses the following general questions: How will the event impact Village residents, businesses, merchants, and their guests, clients, and customers? How will the event impact the community? Does the event positively impact, enhance/promote The Village? How will the event affect daily Village vehicular traffic and parking? What is the potential environmental impact of the event in relation to the number of partici-pants, and subsequent debris, refuse and waste removal? Does the requested event date conflict with any other scheduled event on The Village property? Does the event comply with Village guidelines and applicable city or local codes and ordinances? What are the potential difficulties in meeting power, water, and/or electrical requirements? Approval Requirements: If event criteria are met, organizers will receive a copy of the approved and signed Reservation Historic Barns Park, Rec Authority Draft Business Plan, Page 68 of 81; 3/10/2016 Request Form to proceed with event planning. One or more meetings will be scheduled with event organizers and a representative of Spireworks to ensure event requirements are fulfilled. Contact Information: For additional information or for any questions regarding the Users Agreement and attachments, please contact: Mini Minervini Susan Thom Kristen Messner Cell: 231-218-5533 Cell: 231-375-8495 Cell: 231-645-0619 mini@spireworkstc.com susan@spireworkstc.com kristen@spireworkstc.com The Village at Grand Traverse Commons Historic Barns Park, Rec Authority Draft Business Plan, Page 69 of 81; 3/10/2016 USER AGREEMENT This is an agreement by and between (“User”): Name:______________________________________________________________________ Representing: _________________________________________________________________ and The Minervini Group, LLC (hereafter referred to as “TMG”), and its authorized assignee, Spire-works, located at 830 Cottagview Drive, Suite 101, Traverse City, Michigan 49684, for use of the historic front lawn or other site locations in The Village at Grand Traverse Commons, (hereafter referred to as “The Village”). This User Agreement serves as a written description of the proposed event and the agreement between User and TMG/Spireworks with regards to the specified use, requirements, event guidelines, rules and regulations, and terms of this agreement. User must complete the Reservation Request Form, identified as Exhibit A, which is a component of this agreement. It is agreed and understood that the event and requested date of the event shall not be approved unless Exhibit A is signed by an authorized representative of TMG or Spire-works. Indemnity and Liability Insurance: User is required to obtain one-day Event Liability Insurance. Proof of insurance must be submitted to TMG at least two weeks in advance of the event. The liabil-ity insurance MUST include the complete list of “Additional Insured” as defined in Exhibit B of this Agreement. Absent proof of insurance, TMG reserves the right to cancel the event, and shall be held harmless for costs and/or losses incurred by the User as a result of non-compliance. Additional coverage is required for consumption of alcoholic beverages, and for events lasting two days or more. a. User may obtain information regarding the required Certificate of Insurance on-line (event liability insurance) or from User’s insurance provider. Description of Fees: 1. User Fee: The site rental fee and all other fees as described below are identified on Exhibit C of this agreement. Fees shall be determined by the time of year (peak seasons), estimated number of event participants, duration of the event, number of hours or days in which the site will be utilized, time allotted for tent set-up and removal, and/or any other necessary pre- and post-event provisions that may extend the duration of the event. 2. User Deposit: A non-refundable rental deposit, equal to one-half of the Rental Fee, is required immediately upon approval of the event date, and upon receipt of the signed User Agreement. Fail-ure to submit a signed Agreement and Rental Deposit shall result in a loss of reservation. 3. Balance Due: The balance of the Rental Fee must be received no later than one (1) week prior to the event date. TMG reserves the right to cancel the event, and shall be held harmless for any costs and/or losses incurred by the cancellation for non-payment of balance due. 4. Security Deposit: A refundable security deposit shall be held in reserve to cover any and all costs arising from damages to The Village property and/or grounds as a result of the event. The deposit shall also apply to damages arising from User’s suppliers, volunteers, employees, subcon-tractors, service providers, event participants and guests. User shall incur all costs for maintenance or repairs that exceed the amount of the security deposit. Payment is required immediately upon receipt of invoice. The Security Deposit shall be refunded to the User if no damages have occurred, or if the event is cancelled. 5. Facility Management Fee: User shall incur a fee of $50 per hour per person for on-site facili-ties staff if requested by the User in advance of, or during the event. 6. Cancellations: User must inform TMG/Spireworks of a cancellation, in writing, at least four (4) weeks in advance of the reserved event date. User may elect to reschedule the event if the alter-nate date does not conflict with a previously scheduled event. It is understood and agreed that TMG and/or Sprireworks shall be held harmless for any event costs and/or losses incurred by the User as a result of the cancellation. The Village at Grand Traverse Commons Historic Barns Park, Rec Authority Draft Business Plan, Page 70 of 81; 3/10/2016 USER AGREEMENT User Agreement Terms: USER UNDERSTANDS AND AGREES TO THE FOLLOWING: 1. To reserve a specific date, User is required to pay a non-refundable Rental Deposit of one-half the Rental Fee. 2. User may request a date change up to four (4) weeks in advance of the previously reserved date. User agrees and understands, however, that if the alternate date is unacceptable, the absence of a reservation will be construed as a cancellation and the deposit shall be forfeited. 3. The site must be cleaned of debris and returned to its original condition no more than twelve (12) hours after the event, unless a requested extension is approved by TMG or Spireworks. 4. Nothing is to be attached to the buildings or trees on The Village grounds or building interiors, including lights, banners, suspended canopies, or signs. Spray paint is strictly prohibited. 5. Parking: Event parking is confined to designated event parking areas only. User is required to provide ample signage and staff to direct traffic to the designated lots. Event parking is prohibited in lots used by Village businesses, retailers, residents, clients, customers, and guests. Parking is permitted on the front lawn, for a limited time, for unloading and loading purposes only. Parking, unloading and loading is prohibited in designated fire lanes, including the circle drive off Eleventh Street. User is responsible for keeping these areas free of event vehicles at all times. 6. User shall be responsible for ADA compliant restroom facilities (i.e.: port-a-jons). Water hook-up is available in specific locations only. User shall be responsible for water if access is unavailable at other event locations on The Village campus. Public restrooms may be used for indoor events, how-ever, User will be charged for post-event cleaning. 7. Smoking is permitted on the grounds in designated smoking areas only. User is fully responsible for designated smoking signs, and for providing a safe depository for extinguishing cigarettes and matches. Smoking is prohibited in posted non-smoking areas, tents or other enclosed areas, porches, and shelters. 8. User shall be responsible for complying with all laws and ordinances of the City of Traverse City, Garfield Township, and the State of Michigan. 9. Alcoholic Beverage Service is permitted with proof of liability insurance. User must comply with a code of responsible practice, as defined in Exhibit D on page 8 of this Agreement. 10. Open flames are prohibited. Lawns and trees must be protected from excessive heat, cooking oils, and spills associated with grills or heating elements. 11. At all times, Users must ensure the safety of attendees and event participants. Users are re-quired to provide an accessible first-aid kit, and must assign a qualified staff member or volunteer to immediately respond to minor injuries or medical emergencies. 12. Events must be conducted and managed in a manner that is attentive to and respectful of resi-dents and businesses in The Village. Users will be held responsible for any malicious acts to private property, excessive noise, or any other disturbances that may affect the quiet enjoyment of Village property owners, tenants, customers, clients and guests. 13. Attendees and participants must begin to vacate the premises promptly at 10:30 pm, and all sound equipment must be unplugged and noise terminated. Curfew is set promptly at 11:00. Non-compliance with the curfew or other infraction may result in additional fees imposed upon the User. 14. If a group or organization has non-profit status such as a 501c3, an in-kind donation may be negotiated. Verification of the value of the donation must be submitted to TMG or Spireworks for tax purposes. Historic Barns Park, Rec Authority Draft Business Plan, Page 71 of 81; 3/10/2016 15. Ala Carte items: User shall incur all costs associated with materials, products and services that are deemed additions to this User Agreement. A general list of ala carte items appears at the end of this agreement. User may enlist Spireworks to arrange for ala carte services, or may procure these items independently. AUTHORIZED APPROVAL: SIGNATURE DATE The Village at Grand Traverse Commons Historic Barns Park, Rec Authority Draft Business Plan, Page 72 of 81; 3/10/2016 USER AGREEMENT. EXHIBIT A APPLICATION FORM NAME OF BUSINESS/ORGANIZATION/GROUP/INDIVIDUAL ADDRESS CITY STATE ZIP CODE NAME OF EVENT REPRESENTATIVE/ORGANIZER PRIMARY TELEPHONE NUMBER E-MAIL ADDRESS CELL PHONE NUMBER/PRIMARY CONTACT WEB SITE NAME OF EVENT/EVENT DESCRIPTION/PURPOSE OF THE EVENT (Please be specific): DATE(S) REQUESTED: FROM ______________________TO ____________________, 200 ______ ALTERNATE (INCLEMENT WEATHER) DATE(S): FROM _____________ TO ______________200 ___ START TIME AND END TIME OF EVENT: (Not to exceed 11:00pm): ___________ TO _____________ SET-UP DATE AND TIME (If different from event date): ________________TO _________________ TENT SIZE: ________ X _________ WILL ALCOHOLIC BEVERAGES BE SERVED: YES NO WILL THE EVENT BE CATERED? YES NO ANTICIPATED NUMBER OF VENDORS: _______ ESTIMATED NUMBER OF ATTENDEES: ________NUMBER OF PARKING SPACES REQUIRED: NUMBER OF STAFF/VOLUNTEERS: _________ DO YOU HAVE EVENT SPONSORS? HAVE YOU CONDUCTED EVENTS IN THE PAST? YES YES NO NO IF SO, IN WHAT FACILITY/LOCATION DID YOUR MOST RECENT EVENT TAKE PLACE? NON-PROFITS: PLEASE ENTER YOUR TAX EXEMPT 501C3 NUMBER __________________________ WOULD YOU LIKE A LINK TO YOUR EVENT ON THE VILLAGE WEB SITE? YES NO IF YES, PLEASE MAKE CERTAIN EVENT INFORMATION, INCLUDING E-MAIL ADDRESS AND PHONE NUMBERS, ARE PROMINANTLY DISPLAYED ON YOUR WEB SITE. TMG/SPIREWORKS CANNOT RE-SPOND TO EVENT INQUIRIES. It is understood and agreed that this is an Application ONLY and does NOT constitute a site reservation unless signed by a representative of TMG or Spireworks. SIGNATURE DATE The Village at Grand Traverse Commons Historic Barns Park, Rec Authority Draft Business Plan, Page 73 of 81; 3/10/2016 USER AGREEMENT EXHIBIT B EVENT INDEMNITY AND LIABILITY INSURANCE 1. Indemnity: User hereby agrees to indemnify and hold harmless the following “additional insured” from and against any and all claims, actions, damages, liabilities and expenses, including but not lim-ited to attorneys’ fees, resulting from or connected with any loss, cost or expense, including, but not limited to, any loss of life, personal injury and/or damage to personal property arising from or out of any breach of this Agreement by User or from any act or omission or negligence by User’s agents, servants, service providers, volunteers, employees, participants, and guests arising out of or in connection with this event. User agrees that this is User’s event and therefore all liabilities in connection with this event are the sole responsibility of User. 2. Upon receipt of event approval, User agrees to submit proof of Event Liability Insurance to The Minervini Group or Spireworks office at least two (2) weeks in advance of the scheduled event. Failure to submit proof of insurance shall result in cancellation. User agrees that The Minervini Group, Spireworks and all additional insured listed below, shall not be held responsible for costs or losses incurred by the business, organization, group or individual as result of the cancellation for non-compliance. EVENT LIBILITY INSURANCE The following Additional Insured must be included on the Certificate of Liability Insurance: The Village at Grand Traverse Commons Condominium Association, 830 Cottageview Dr., Ste. 1011, Traverse City, MI 49684 The Village at Grand Traverse Commons Development, LLC, 830 Cottageview Dr., Ste. 1011, Traverse City, MI 49684 Southview Condominium Association, LLC, 521 S. Union Street, Traverse City, MI 49684 Hall 20, LLC, 830 Cottageview Dr., Ste. 1011, Traverse City, MI49684 Hall 20 Condominium Association. 810 Cottageview Dr., Traverse City, MI 49684 Sub Area 3, LLC, 830 Cottageview Dr., Ste. 1011, Traverse City, MI 49684 Mercato Condominium Association, 830 Cottageview Dr., Ste. 1011, Traverse City, MI 49684 The Minervini Group, LLC, 830 Cottageview Dr., Ste. 1011, Traverse City, MI 49684 Redevelopers of The Village at Grand Traverse Commons MAM Contracting, LLC, 830 Cottageview Dr.,. Ste. 1012, Traverse City, MI 49684 General Contractor for The Village At Grand Traverse Commons Spireworks, LLC, 830 Cottageview Drive, Suite 1018, Traverse City, MI 49684 I/We have read, understand and agree to the terms of Event Liability Insurance requirements: NAME OF BUSINESS/GROUP/INDIVIDUAL/ORGANIZATION AUTHORIZED REPRESENTATIVE: (NAME – PLEASE PRINT) AUTHORIZED REPRESENTATIVE (SIGNATURE): DATE: Historic Barns Park, Rec Authority Draft Business Plan, Page 74 of 81; 3/10/2016 The Village at Grand Traverse Commons EXHIBIT C, USER FEES The following fees have been implemented for 2008 and 2009. Fees established in this Agreement shall not be modified after the Agreement is signed by User and The Minervini Group, and/or Spire-works. Costs for ala carte items shall be deemed additions to the site fee. NOTE: Non-profit entities may qualify for a fee based on an in-kind donation and negotiable ala carte costs. Organizers are encouraged to use the services of Village businesses and in doing so shall receive a User Fee discount of 15%. These services include: Florist & Floral Design; Catering (Food; Wine; Beverages; Confections). The discount shall be applied to final payment, upon receipt of a copy of service charges billed to the User from these businesses. By season: January-April; May-September; October-December January.February.March.April NUMBER OF PARTICIPANTS 50 OR LESS OVER 50 TO 100 OVER 100 TO 200 OVER 200 TO 400 OVER 400 TO 600 600 OR MORE FEE 550.00$ 900.00$ 1,000.00$ 2,000.00$ 2,500.00$ 3,000.00$ 15% DISCOUNT 82.50$ 135.00$ 150.00$ 300.00$ 375.00$ 450.00$ DEPOSIT FEE 275.00$ 450.00$ 500.00$ 1,000.00$ 1,250.00$ 1,500.00$ AY . JUNE . JULY . AUGUST . SEPTEMBER NUMBER OF PARTICIPANTS 50 OR LESS OVER 50 TO 100 OVER 100 TO 200 OVER 200 TO 400 OVER 400 TO 600 600 OR MORE FEE 900.00$ 1,500.00$ 2,000.00$ 3,000.00$ 4,000.00$ 5,000.00$ 15% DISCOUNT 135.00$ 225.00$ 300.00$ 450.00$ 600.00$ 750.00$ DEPOSIT FEE 450.00$ 750.00$ 1,000.00$ 1,500.00$ 2,000.00$ 2,500.00$ 15% DISCOUNT 97.50$ 150.00$ 225.00$ 375.00$ 525.00$ 600.00$ DEPOSIT FEE 325.00$ 500.00$ 750.00$ 1,250.00$ 1,750.00$ 2,000.00$ OCTOBER . NOVEMBER . DECEMBER NUMBER OF PARTICIPANTS 50 OR LESS OVER 50 TO 100 OVER 100 TO 200 OVER 200 TO 400 OVER 400 TO 600 600 OR MORE FEE 650.00$ 1,000.00$ 1,500.00$ 2,500.00$ 3,500.00$ 4,000.00$ User fees are based on events held on the historic front lawn or other designated “open spaces” or interior spaces in The Village. Events in excess of 500 participants are required to use Open Spaces only. There are a number of factors that determine maximum capacity for any event. Careful consideration is given to events held in interior common areas, such as the Mercato Marketplace, which has limited capacity, serves as a public thoroughfare, and is comprised of a number of retail businesses that may be adversely affected by the event. Open and interior spaces are also subject to a myriad of restrictions that limit the number of participants in relation to code compliant regulations for public safety and assembly. The Village at Grand Traverse Commons Historic Barns Park, Rec Authority Draft Business Plan, Page 75 of 81; 3/10/2016 USER AGREEMENT EXHIBIT D Alcoholic Beverage Service. Code of Responsible Practice Celebrations, special events, festivals and tastings are a well-accepted part of American life and welcomed here at the Village. Planners and hosts know that a successful event means ensuring a safe one, and that the other tenants of the Village are not unduly inconvenienced. The purpose of this guide is to establish a mutually agreeable code of responsible practice for the service of alcohol at the Village. The following guidelines contain a basic list of “how to’s” that may or may not apply to the specific event but are straightforward and easy to understand in order to make your event safe and fun for all. Plan Ahead Event organizers need to ensure that sponsors, Village management, event staff and volunteers have all reviewed this guide and have time to plan for compliance with guidelines established. Use this guide as a checklist. Obtain License Ensure that the Michigan Liquor Control Commission (MLCC) has appropriately licensed the event and facility where alcohol is to be served for on-premise consumption. Non-Profit groups need to obtain a Special Events License from the MLCC if there is any charge for the event or beverages served. It will take up to a month to obtain a Special Events Li-cense. Alcohol beverages cannot be donated by producers or distributors. Individuals, how-ever, may donate wine to a non-profit charitable organization that has obtained a special permit from the MLCC for the auction of donated product. You will need to obtain liquor liability insurance for the event. Remember: Your organization will be responsible under the law for the responsible service to all attendees and for payment of Michigan sales taxes. How to Request Supplier Support Both law and capability limit alcohol suppliers as to how they can support events. Product cannot be given away free and producer or distributor personnel are not allowed to pour products. Producers and distributors can provide donations and support under special conditions. Contact the producer or distributor to see how they might help. Train All Involved Train all volunteers, concession vendors, security staff to understand the operating details of the event, to recognize potential problems and to take appropriate action. Appoint an event manager to oversee alcohol service. Check ID No alcohol service is allowed under the age of 21. The event organizer should operate an entrance station to verify age of event guests. Any guest consuming alcohol should be screened, hand-stamped or wrist-banded to ensure pourers do not serve minors. Post signs stating that not underage persons will be served. Provide Non-Alcohol Beverages Coffee, tea, soft drinks, water and/or juices should be offered as an alternative during the event either for sale, or preferably free, particularly as the event ends. Provide Food Food should be offered free or for sale. Make Arrangements for Alternative Transportation Offer free or discounted designated driver admissions and safe-ride services. Provide Trained Servers Ensure a minimum number of alcohol-intervention-trained servers are provided to super-vise the event and volunteers pouring alcohol beverages. The Village at Grand Traverse Commons Historic Barns Park, Rec Authority Draft Business Plan, Page 76 of 81; 3/10/2016 USER AGREEMENT EXHIBIT D Continued Limit Alcohol Consumption Impose a pre-determined limit on the size of beverages poured and the number of tickets sold per person or the number of hours the event is held. Service must be refused to any-one who appears to be intoxicated. Cut off alcohol beverage service at least thirty (30) minutes before the event concludes. Control Service Servers should be at least 21 years old. Provide dump buckets at wine tastings to dispose of excess wine and rinse water. Calculate sample size and fill level of serving glasses and check to see that pourers comply. Control Sale It is illegal to allow guests to bring their own alcohol beverages. It is also illegal to remove open alcohol beverages from the event. Professional Wine Service White wine should be served chilled. Only open bottles as required. Replace cork in opened bottle of still wine – never in sparkling wines. Point sparkling wines away from self and others when opening. If wine has an “off taste” or smell do not serve. Place under table for disposal. When serving, talk about the wine and encourage guest to dump if they wish. Make every effort to keep serving areas clean and organized. Special Event Requirements Larger events require a plan for the following: Provide sufficient parking, entrances and exits, traffic-flow space and restrooms. Provide uniformed, trained staff with clear responsibilities and chain of command. Provide entrance control, perimeter fencing, crowd and traffic control on and off site. Provide first aid and emergency services, lost child and lost and found areas. Maintain a clean event site with frequent trash removal, recycling of containers, rest-room supply check, Maintain a safe event site: determine location of buried or suspended electric lines, place warnings on tent poles and spikes, etc. I/We have read, understand and agree to the Policies and Code of Responsible Practice re-garding the service of alcoholic beverages. NAME OF BUSINESS/GROUP/INDIVIDUAL/ORGANIZATION AUTHORIZED REPRESENTATIVE: (NAME – PLEASE PRINT) AUTHORIZED REPRESENTATIVE (SIGNATURE): The Village at Grand Traverse Commons DATE: Historic Barns Park, Rec Authority Draft Business Plan, Page 77 of 81; 3/10/2016 USER AGREEMENT Ala Carte Items: Following is a checklist that includes, but is not limited to, the variety of items that shall be considered additions to the User Fee. An estimate for checked items will be submitted to the User in advance of the event. One-half of the total estimate for checked items must be paid by the User upon approval of costs. The remaining balance is due upon full payment of the User Fee, as described on page 3 of this Agreement. Event coordinator or Event Planner Canopy or Pop-Up Tent Tent Tent with Dance Floor Tent with Carpet Tent with Sides Arbors Chairs Chair Covers Tables Linens Potted Plants or Trees Floral Arrangements Runners Lighting Podium Electrical Hook-up Water Hook-up Generator Perimeter Fencing Man-Lift Equipment Other Stage Speaker System Music/Entertainment Photographer Catering Beverages Beverage Service Wait Staff Service Food Servers Signage Security Valet Service Limousine Service Shuttle Service Port-A-Jons Restroom Trailers Carriage Golf Carts Recycling Service Cleaning, and Debris Removal Set-Up and Take-Down Crew Historic Barns Park, Rec Authority Draft Business Plan, Page 78 of 81; 3/10/2016 Historic Barns Park, Rec Authority Draft Business Plan, Page 79 of 81; 3/10/2016 The Village at Grand Traverse Commons USER AGREEMENT. EVENT CHECKLIST The following items, which are required components of this User Agreement, have been submitted to and approved by an authorized representative of The Minervini Group and/or Spireworks, LLC. Receipt and signed approval of User Reservation Request Form. Approved By: ____________________________________ Date of Approval: _________________________________ Date(s) of Event: _________________________________ Receipt of One Day Event Liability Insurance Date Received: ___________________________________ Receipt of Two-Day Event Liability Insurance Date Received: ___________________________________ Receipt of Liquor/Alcoholic Beverage Liability Insurance Date Received: ___________________________________ Policy(s) include complete list of “Additional Insured.” Receipt of Non-Profit 501c3 Number and Non-Profit verification. Receipt of User Fee Deposit: Date Received: ____________ Amount: _____________ Check Number: _____________ Receipt of Security Deposit: Date Received: ____________ Amount: _____________ Check Number: _____________ Submittal of total costs for ala carte items. Date Submitted: ____________________ Date Approved by User: ______________ Receipt of Deposit for Ala Carte Costs: Date Received: ____________ Amount: _____________ Check Number: _____________ Receipt of Balance Due: Date Received: ____________ Amount: _____________ Check Number: _____________ Receipt of Balance Due for Ala Carte Costs: Date Received: ____________ Amount: _____________ Check Number: _____________ Security Deposit: Date Refunded: __________ Amount: _________ Check Number: _______ Historic Barns Park, Rec Authority Draft Business Plan, Page 80 of 81; 3/10/2016 Cost for Damages: Date Submitted: __________ Amount: _________ Date Paid by User: _________ Amount: _________ Check Number: _______ The Village at Grand Traverse Commons USER AGREEMENT I/we have read, fully understand and agree to the terms and conditions of this User Agreement as described herein. It is also understood and agreed that signing this Agreement does not constitute event approval unless Exhibit A of this Agreement is approved and signed by an authorized representative of The Minervini Group, LLC or Spireworks, LLC. USER: _______________________________________________________________________________ Business/Group/Organization/Individual Name Signature: ________________________________________________ Date_________________ User Name/Representative Its: ______________________________________________________ Mini Minervini Susan Thom Kristen Messner Cell: 231-218-5533 Cell: 231-375-8495 Cell: 231-645-0619 mini@spireworkstc.com susan@spireworkstc.com kristen@spireworkstc.com Spireworks is the authorized event, production and promotions management company for The Minervini Group, Redevelopers of The Village at Grand Traverse Commons. For information relating to event schedules, event planning, and The Village Events Calendar, or to schedule a meeting to explore your event ideas or requests, please contact: Redevelopers of The Village at Grand Traverse Commons 830 Cottageview Drive, Suite 101 . Traverse City, MI 49684 231-941-1900 www.thevillagetc.com Historic Barns Park, Rec Authority Draft Business Plan, Page 81 of 81; 3/10/2016