UCF College of Business Administration
STRATEGIC SUPPLY CHAIN & OPERATIONS MANAGEMENT
MAR 3203 COURSE SYLLABUS (FALL 2012)
Updated: 8/23/2012
_________________________________________________________________________________
GENERAL INFORMATION
Instructor:
Dr. Dwayne Cole
Office:
308Y COB BAII
Office hours: TTH 1:30 – 3:30, and by appointement
Class time:
Communications:
TTH 10:30 – 11:45
Office phone 407-823-1431
e-mail
(First choice )
Through WebCourses (Dwayne Cole)
(Second choice ) dcole@bus.ucf.edu
Materials:
Custom MAR 3203 e-Book
McGraw-Hill’s Connect Assessment Platform.
Supplemental material is frequently placed on WebCourses on the Course Content
page. Also, In addition to your book you will be using McGraw-Hill’s Connect
Assessment Platform. Within Connect you will find auto-graded interactive
assessments and study tools. To register for the Connect course please visit the below
course URL. Please refer to the syllabus for additional information on due dates.
http://connect.mcgraw-hill.com/class/d_cole_fall_2012
If you experience any technical difficulties please visit www.mhhe.com/support or
call 1-800-331-5094.
You may also refer to the Student Quick Tips Document and First Day of Class
Presentation that is posted in WebCourses.”
THIS SYLLABUS IS SUBJECT TO CHANGE.
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DESCRIPTION OF THE COURSE
Supply Chain Management involves the flows of materials and information among all the firms that
contribute value to a product, from the source of raw materials to end consumer. It involves marketing,
logistics, and operations management. By taking a strategic perspective, we will focus on decisions
related to investments in productive resources, configuration of business processes, product designs, and
development of partnerships with suppliers and channels of distribution.
COURSE OBJECTIVES:
The learning outcomes of this course are as follows:
1. A foundation in fundamental Supply Chain Management terminology, theory, tools, and strategy,
2. A framework for critical thinking and understanding the intricacies and scope of supply chain
management decision making,
3. An understanding of the working relationships between supply chain management and other
organizational functions in contemporary global business enterprises of all sizes, and
4. Opportunities to analyze and discuss a variety of problem situations commonly encountered by
supply chain managers, to gather and organize information necessary to formulate and evaluate
alternative strategies, plans, and programs, and to recommend and justify appropriate courses of
managerial action.
LEARNING OUTOMES FOR THE ONLINE COMPONENT:
The objective of the online component for this course is to have students realize the applications of supply
chain management concepts discussed in class by solving problems and being quizzed on key operations
management and supply chain.
After completing the online module, the student should be able to:
1. understand the practical applications of operations / supply chain decision models through
2. translate this practical knowledge into better operations decision making.
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COURSE POLICIES AND EXPECTATIONS


Academic Honesty
o Honesty and integrity are critical attributes in both our professional and personal lives. As
recent events in the corporate world have shown, unethical behaviors have high societal and
individual costs. I expect you to maintain a very high standard of academic honesty.
o The University is committed to maintaining a fair academic environment for all students. As a
part of that effort, a policy of academic honesty is strictly enforced. Any conduct
compromising this policy will result in academic and/or disciplinary action. Any student who
violates or assists in violating these standards will be pursued through the Office of the Dean
of Business Administration and the Dean of Students. (Source: The Golden Rule Student
Handbook).
o Penalties for academic dishonesty are at the discretion of the instructor. However, the
minimum penalty for cheating/plagiarism will be the receipt of NO CREDIT for that quiz or
exam. Other highly possible penalties include receiving NO CREDIT for the entire course and
the pursuit of expulsion from the University. If you are uncertain as to what constitutes
cheating and/or plagiarism see the UCF Golden Rule Student Handbook and the section in this
syllabus entitled “Avoiding Plagiarism”.
o Examples of cheating and/or academic dishonesty in this class include talking about the exam
on the discussion board, discussing quizzes or other assignments on the discussion board or via
email, taking the quizzes at the same time in the same place with other students in this class, or
buying course study material not provided by the professor of this course.
In-Class Behavior
Most of you will be graduating soon and taking a job in a corporate setting. It may be helpful in
preparing you for that experience to think of class as a business meeting.
o You would avoid whispering and laughing with the person sitting next to you.
o You would listen attentively, probably take notes, and manage your face and posture to convey
interest and competence.
o You would turn off your cell phone to avoid disturbing the meeting.
o You would not read a newspaper or work on tasks unrelated to the meeting.
o You would avoid interrupting people or being rude in any way.
o You would wait until after the meeting to discuss special accommodations for your personal
situation.
 As a member of this class, you are invited to think, question, disagree, and offer alternatives.
However, my expectation is that you will behave professionally. Failure to do so may result
in disenrollment from the class.
 Students with Disabilities

o The University of Central Florida is committed to providing reasonable accommodations
for students with disabilities in order to allow for equal learning opportunities. If you need
such accommodations, please contact the Office of Student Disability Services at (407)
823-2371. Also, if you are likely to have religious obligations that will conflict with the
due dates for particular assignments, please contact me immediately. If you do not provide
at least two weeks notice of such conflicts, I will not be able to accommodate them.
Learning Support
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o
I will be regularly updating materials on the class website. In addition, I encourage all
students to use the discussion board feature on our class website to post comments,
questions, and answers related to course content and to share information on relevant news
items.
WATCHING THE VIDEOS OF THE LECTURES
Classes are available for viewing online by clicking on the Tegrity Video link in WebCourses. I have
made arrangements for students to view the videos at any time after the lecture is completed in class.
Please do not wait until the last minute to watch all of the videos as you may run out of time.
CLASS COMMUNICATIONS
CONTACTING Dr. Cole (and the TAs for the course):
Please send all correspondence regarding the class using Course Mail within WebCourses. See
Course Mail instructions below. This enables us to respond promptly to your e-mails. Please use direct
e-mail only when you are unable to access WebCourses.
a. Once inside WebCourses, click Mail (See “Logging into WebCourses” instructions
below)
b. Click Create Message
c. In the box that appears, click Browse Recipients for the class address book
d. Select To All Instructors to send messages to the Professor or Graduate Assistant.
e. Click Save and proceed by typing your subject & message
f. Click Send
KEY FACTS ABOUT EMAIL:
1. Dr. Cole does not answer email after 5 PM on Weekdays.
2. Dr. Cole does not answer email on Weekends.
3. Please be sure to check your Course Mail every 48 hours at a minimum.
4. All course related e-mail from the professor or the teaching assistant will be sent to you through
WebCourses e-mail.
5. Please be courteous and considerate in your e-mails. Remember the teaching assistants for this
course are students as well.
DISCUSSION BOARD
I would encourage you to use the discussion board on WebCourses to ask your questions. Many times your
classmates will have the answers to your questions. They are a great resource. This is a great way to
communicate with each other to ask for help, study together, or whatever else is relevant to class. You may
find that you will find answers to your questions already posted on the discussion board, plus your question
will help others who have the same question.
IMPORTANT NOTE: Three before me rule - The syllabus and FAQs posted on WebCourses, as well as
the class discussion board for students located on WebCourses will answer 95% or more of the questions we
typically receive. Before emailing us with your question, I ask that you first make an attempt to find the
answer on your own by eliciting help from three references or sources. In other words, please try to find the
answer from three sources before emailing us. If you are still stuck and need additional help, by all means
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contact us (me or TAs) via email or come by our offices during office hours. With so many students in
class, this policy helps us to better communicate the more important details with students. I kindly ask that
you provide the three sources when emailing your question.
GRADING SYSTEM
Your grade will be based on a 1000-point system. Points are earned through a combination of in class contributions,
case reports, and exams. Points are distributed according to the following
ASSIGNMENT
POINTS POSSIBLE
DATE
Exam I
140
September 26-28, 2012
Exam II
140
October 31- Nov 2, 2012
Exam III
140
December 5-11, 2012
Quizzes (6 of 7)
240 (60 points each)
Homework (6 of 7)
240 (60 points each)
Syllabus Quiz 1
20
Due Sept 2, 2012 at 11:59 PM
Syllabus Quiz 2
20
Due Nov 18, 2012 at 11:59 PM
Participation
60
TBD
Total Points Possible
1000
***** All grades (Quizzes, Assignments, Exams, and Extra Credit) are final within two weeks of them
being posted. There will be no adjusting of any grades two weeks after the grade is posted.******
Final Grade
Using the weights for each assignment, I’ll compute your score as a percent of total points (excluding
participation) and identify grade breakpoints. At a maximum, I will use the following:
GPA points and letter grade
4.00 A
3.75 A3.25 B+
3.00 B
2.75 B2.25 C+
2.00 C
1.75 C1.25 D+
1.00 D
0.75 D0.00 F
Point Range
950-1000
900-949.99
870-899.99
840-869.99
800-839.99
770-799.99
740-769.99
700-739.99
670-699.99
640-669.99
600-639.99
0-599.99
Using the weights for each assignment, I’ll compute your score as a percent of total points (excluding
participation) and identify grade breakpoints. I may lower some of these grade breakpoints to be more
consistent with gaps in the score distribution. The overall average grade for the class is typically in the
B/B+ range. Your performance in this course will be evaluated based on your cumulative achievement, as
indicated in the tables below. I do not curve grades or round up to the next letter grade if you are “close”.
Extra credit may or may not be available. It is your responsibility to check every grade for accuracy once
it is posted online in your Grades tab on WebCourses. Once the final exam closes, the class is over. As
of December 17, 2012, 5:00pm EST there will not be any additional grade conversations, extra credit or
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assignments to better your grade, we won’t negotiate to give you a grade you didn’t earn and we will not
check to see if your grades are correct at this point. Any questions or concerns you have regarding your
grades are to be communicated to us by August 10th by 5:00pm or earlier. Please do not email us after
this date asking us to adjust or check your grade or what else you can do to better your grade.
Exams are worth 42% of your grade
The exams must be taken at the campus where you registered for the course. For the Orlando main
campus, tests will be given, administered and submitted in the testing center in building BA2-First FloorRoom 104 and are to be completed individually. Regional campus students must take exams in the arranged
computer testing center at their respective regional campuses. Again, all exams including the final exam
must be taken at the campus where you are enrolled and registered. Regional campus students must
schedule a time to take their exams including the final and any make-up exams (see makeup policy below)
well in advance with their respective testing center. Space is limited and if you don’t schedule a test time
with your testing center well in advance, there is possibility that you’ll miss the test. Main campus students
can view the rules/policy/regulations/test dates/seat availability of the testing center at
http://www.bus.ucf.edu/testinglab/ . Regional campus students can click through to the regional testing
center website from this same URL. Do this by clicking Students in the left column of the webpage then
click Regional Campus Help.
Students must provide a valid UCF student ID to be admitted into the Testing Center. You will be allowed
to use a basic or business calculator-don’t forget to bring one with you for every exam. Absolutely no
programmable or graphing calculators or cell/smart phones will be allowed in the testing centers. If
formulas are needed for a test, I will supply the formulas in the test for you. You do not need to bring a
formula sheet with you. Anything that is discussed in class as well as all assigned work is fair game for the
exam. Individual test grades will be released the day after the close of each exam. After taking the exam,
any questions you may have regarding the exam will be answered after the exam closes.
Make-up exam policy: There will be no make-up for the final exam. If you miss one of the other exams
during the semester (exam 1 or 2) you can make up the missed exam during the date and time range stated
below in the exam schedule. You will not be allowed to make up a second or third missed exam. I do not
drop an exam with the lowest grade. The only exception to this policy (for exams only) includes officially
sanctioned University activities (e.g. band, debate, student government, intercollegiate athletics, etc.) or
personal religious obligations. To qualify for make-up exams under the above stated exceptions, a student
must provide a written request for an excused absence and verifiable documentation of the anticipated
absence -- in advance of the absence. If you are making up an exam, you DO NOT need to notify me. We
know who you are. You just have to show up to your testing center to take the final exam and your makeup exam.
Connect Assignments are worth 24% of your grade
Throughout the semester, 7 groups of Connect Assignments covering application material from the text.
The pedagogical purpose of the quizzes is to ensure that you have read and understood the applications of
supply chain management decision models. Students will have Unlimited time to complete each part of
the assignment once they begin. You will have an opportunity to take each quiz two times– only the
highest grade for each quiz will be counted toward your point total. The schedule for these assignments
is provided in the tentative schedule in the syllabus.
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Quizzes are worth 24% of your grade
There will be 6 online quizzes (problems and exercises) that will be posted on WebCourses. The quizzes
(problems & exercises) are open book/notes. I will drop your lowest quiz (problem and exercises) score.
Your 5 best quizzes (problems & exercises) each contribute 6% /4%to your grade. There are no make-up
or early quizzes.
Quizzes are to be completed individually. Even though quizzes are to be completed individually, you are
free to ask me or your fellow classmates for help or guidance if needed. The discussion board on
WebCourses can facilitate this communication. Posting answers on the discussion boards is prohibited,
but you can answer and ask anything else that is relevant. Quiz / Problems & Exercises material will be
taken from the textbook chapters, from class presentations, reading assignments and other assigned work.
The due date and time for each is stated in the class schedule below (and various places on WebCourses).
I will take the highest of the two attempts. You are not required to use both opportunities to take the quiz.
If you are happy with your first attempt, then you do not have to do the second attempt. The only
feedback you’ll receive from your first attempt is which question number you got correct. Make sure you
save your paper copy of the quiz with the questions and your answers; you will need this for your second
attempt. Since ample notice and time will be given, make-up or late quizzes will not be accepted under
any circumstances. I will not change grades for mis-clicks for the quiz. You have two chances to get it
right, if you inadvertently click and submit an answer that you did not intend to; this is the answer you are
stuck with. Please do not ask us to check if you mis-clicked on an answer, do not be in a hurry to click
answers.
Class Participation worth 6% of your grade
Throughout the semester, you will be asked to complete class participation activities using the virtual
clicker software. More information will be provided about this in the first day of class.
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COURSE OUTLINE
Schedule changes may occur due to the pace and other circumstances of the class. I will give as much
advance notice as possible if changes are made to the schedule.
(Module 2: Sell)
Demand Planning
Module 1: Introduction
DATE
TOPIC
(Module 3: Make)
Planning Capacity
CHAPTER
Tuesday
Aug 21
Course overview
1
Thursday
Aug 23
The Operations Imperative
2
Tuesday
Aug 28
The Supply Chain Imperative
15*
Tuesday
Aug 30
Supply Chain Technologies
15*
Mon
Sept 3
Connect
HW I
QUIZ I
Syllabus Quiz 1
Tuesday
Sept 4
Understanding Supply Chain Demand
12
Thursday
Sept 6
Developing Simple Forecasting Models
12
Tuesday
Sept 11
Evaluating Forecasting Models
12
Thursday
Sept 13
Developing Advance Forecasting Models
12s
Mon - Mon
Sept 10 - 17
Module 4
OBJECTIVES & READINGS
Connect
HW II
QUIZ II
Tuesday
Sept 18
Understanding and Measuring Production Capacity
5*
Thursday
Sept 20
Evaluating Capacity Alternatives
5*
Tuesday
Sept 25
Selecting, Designing, and Organizing Production Processes
6*
Thursday
Sept 27
Selecting, Designing, and Organizing Production Processes
6*
Mon - Mon
Sept 24 – Oct 1
HW III
QUIZ III
Connect
Wed - Fri
Sept 26 – 28
EXAM I
Labs
Tuesday
Oct 2
Aggregate Planning
13
Thursday
Oct 4
Sales & Operations Planning (S&OP)
13
8
(Module 5 : Store)
Planning Inventory
Tuesday
Oct 9
Inventory Fundamentals
7
Thursday
Oct 11
Inventory Planning
14
Tuesday
Oct 16
Inventory Planning (Extensions)
14
Thursday
Oct 18
Overview of Lean & JIT Systems
8
(Module 7 : Buy)
Planning Sourcing
(Module 6: Move)
Planning Distribution
Mon – Mon
Oct 10 - 19
Tuesday
Oct 23
Understanding Distribution & Supply Chain Networks
Thursday
Oct 25
Facility Location Planning
8*
Tuesday
Oct 30
Facility Location Analysis
8*
Thursday
Nov 1
Logistics and Transportation Planning
11
TBD
Mon – Mon
Oct 29 - Nov 5
HW V
QUIZ V
Connect
Wed - Fri
Oct 31 – Nov 2
EXAM II
Labs
Tuesday
Nov 6
Fundamentals of Procurement & Sourcing
4**
Thursday
Nov 8
Procurement Fundamentals
4**
Tuesday
Nov 13
Supplier Evaluation
4**
Thursday
Nov 15
Supplier Selection
4**
Mon – Mon
Nov 12 - 19
(Module 8: Extended)
Supply Chain Advances
Connect
HW IV
QUIZ IV
Connect
HW VI
QUIZ VI
Syllabus Quiz 2
Tuesday
Nov 20
Global Supply Chains
Thursday
Nov 23
THANKSGIVING BREAK
N/A
Tuesday
Nov 27
Closed-Loop Supply Chains
TBD
Thursday
Nov 29
Green & Sustainable Supply Chains
Mon – Mon
Nov 26 – Dec 3
17
17
Connect
HW VII
QUIZ VII
9
Wed - Fri
Dec 5 – 11
EXAM III
Labs
* Stevenson
** Bowersox
Final Note
Changes to the syllabus may be made to reflect the needs of the class. Any changes will be announced in
class and/or via WebCourses. It is the student’s responsibility to stay aware of any changes made.
Furthermore, please talk to me if you experience any difficulties with either the course or my style of
teaching. Suggestions will only help improve the class, and will not in any way affect my evaluation of
your performance.
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