University Information Technology Services
Office 365 Migration
Town Hall Meeting
Agenda
University Information Technology Services
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Overview
Migration Plan
Process Updates
Technical Overview
Support Logistics
Early Migration
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Overview
University Information Technology Services
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Hosted services in the cloud - Office 365
OneDrive for personal storage
Exchange 2013
Lync 2013
SharePoint 2013
Office Online
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Migration Plan
University Information Technology Services
• Why this date?
• Large item pre-check
– Items moved into folder 365LargeItems
• All accounts will be pre-migrated
• Now until April 10th - early migration batches
• April 10th: 5 PM set all migration jobs to complete
– Mailboxes do a final sync.
– Active Directory modified to point mailbox to 365.
– Migration complete for user.
• Point DNS entries to Office 365
• Point exchange.uconn.edu to Office 365 Portal
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Process Updates
University Information Technology Services
Managing Distribution groups from Outlook and OWA
– End users can no longer add/remove members from
distribution groups via Outlook or OWA
– Help Center or OU admins can perform this from ADUC
• Cause:
– Can only sync changes from AD to Office 365
• Solution:
– OU Admin can add/remove users from ADUC
– Upon request, we will copy the group as an Office 365
group so that changes need not be synced to on prem AD.
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Non-mail enabled group issue
University Information Technology Services
Shared mailbox
Add
members
directly
Full access group
(Mail enabled)
Non-mail
enabled
groups
Add NetID
(Permissions are not
replicated)
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Process Updates (cont'd)
University Information Technology Services
Members of non-mail enabled groups cannot replicate
permissions to shared mailboxes or conference rooms
• Cause:
– By design, we can only synchronize permissions for mail
enabled objects
• Solution:
– Add NetID directly to the mail enabled full access group
– A common group (365 - Mail enable group) is created
• Add the non-mail enabled group as a subgroup
• Script runs to mail enable the members of 365 - Mail enable group
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Technical Overview
University Information Technology Services
Mobile Devices
iOS (iOS 7 and iOS 8)
o Auto discover will function once migration has fully completed
Android (4.0 or newer)
o Samsung, Motorola, HTC devices tested
o Some Android devices may require varied settings; autodiscover
will not function due to how ActiveSync is implemented in Android
Windows Phone (Version 8)
o Autodiscover will function once migration has fully completed
Configuration instructions can be found at:
http://office365.uconn.edu/configuring-devices/
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Technical Overview
University Information Technology Services
Apple Macintosh
 OS X 10.9 (Mavericks) & 10.10 (Yosemite)
o Microsoft recommends the latest versions of OS X to ensure full feature
support
 Microsoft Outlook
 2011 - Known issues of accessing shared calendars is inconsistent;
currently investigating with Microsoft
o 2016- Documentation will be provided after Microsoft releases software
Microsoft Windows
Microsoft Office 2013
o Strongly recommended to ensure access to the full suite of Office 365
features and the smoothest mailbox migration
Configuration instructions can be found at
http://office365.uconn.edu/configuring-mail-clients/
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Technical Overview
University Information Technology Services
Microsoft Lync
 Lync has moved to Office 365
o Customers can login with their @uconn.edu e-mail address and password
o Lync is accessible via client or web
o Lync will be rebranded as Skype for Businesses - client will have to updated
Microsoft OneDrive
 Departments that have deployed the HuskyPC Image should re-enable Microsoft OneDrive on
their computers
 Microsoft OneDrive restricts symbols in file and folder name(s)
o Detailed information is available at office365.uconn.edu/faq
Microsoft Office versus Office Online
 Office Online is a version of Microsoft’s Office applications for use within a web browser
 Office Online and Microsoft Office 2013 can be used to collaborate on documents
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Technical Overview
University Information Technology Services
Migration Day Troubleshooting Expectations
If a customer is experiencing an issue connecting to their mail on Office 365, the first step in
troubleshooting should be to access Outlook Web Access (OWA) via http://office365.uconn.edu
If a customer is unable to access mail in OWA, then the next steps should be to:
 Clear DNS / Flush DNS
 Perform a soft reset of mobile device
 Reconfigure network settings
If a customer continues to have problems accessing mail in OWA, the issue
should be escalated to UITS; otherwise it should be troubleshot and resolved as
a device-related issue
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Support Logistics
University Information Technology Services
Support - Triage approach
– Mobile device configuration
– OWA access
– Client problems - if supported by UITS
Coverage
– Weekend - UITS Help Center
– Monday - UITS Help Center, Support Station
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Support Logistics - Weekend
University Information Technology Services
Saturday, April 11
• Support - On-site: Unified Communications, Help
Center, User Services, Managed Workstation
• Help Center (486-4357) available 8:00am - 8:00pm
• Help Center hotline (486-8487) available for widespread issues
Sunday, April 12
• Help Center available 11:00am - 8:00pm
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Support Logistics - Mon, Apr 13th
University Information Technology Services
Six UITS support stations spread
throughout campus:
–Supporting all migrated users using
triage approach
–Zones of support
–Coordination with Help Center
–1 FTE and 3 student workers
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University Information Technology Services
Support Logistics- Followup
University Information Technology Services
Tuesday - Friday
– UITS User Services addressing complex issues in
order they come in; work through queue
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Important to note that even if we cannot fix an issue
at a support station, a ticket will be made to get them
into the queue for follow-up
– Continued Help Center support
– Address outstanding widespread issues
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Early migration
University Information Technology Services
Users can migrate before April 10th, if they would like to:
– Users who have not migrated only see your availability as free/busy.
Outside systems (e.g., Engineering, Business, etc.) can no longer view
your availability.
– Permissions are broken if shared mailboxes or conference rooms and
user mailboxes are on different sides. Hence, we can migrate the
resource along with the user account.
– Lync requires mailbox credentials every day to access the mailbox
– Authentication prompts for Outlook may occur multiple times a day;
switch between email address and password and NetID and password
– Mac client issues with shared mailboxes
Early migration requests accepted with at least a week's
notice
• Send an email to 365@uconn.edu for early migration
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Thank you
University Information Technology Services
Questions / Feedback
Website: Office365.uconn.edu
Email: 365@uconn.edu
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