Coaching for Superior
Employee Performance
Techniques for Supervisors
Session Objectives
Recognize the benefits of coaching
Identify the role of the coach
Understand the techniques involved
in successful coaching
Use coaching effectively to improve
employee performance
© Business & Legal Reports, Inc. 0901
What Is Coaching?
• Informal one-to-one or
small group interaction
• Encouraging, advising,
motivating, and
developing
• Essential
supervisory tool
• Philosophy of
employee management
© Business & Legal Reports, Inc. 0901
Purposes of Coaching
•
•
•
•
© Business & Legal Reports, Inc. 0901
Inform
Teach
Teach
Guide
Recognize
Purposes of Coaching (cont.)
• Motivate
• Assist
• Develop
• Empower
© Business & Legal Reports, Inc. 0901
Benefits of Coaching
• Improves quality and
•
•
•
•
•
productivity
Boosts enthusiasm
and morale
Strengthens relationships
and communication
Increases job satisfaction
Improves teamwork
Builds trust and
enhances loyalty
© Business & Legal Reports, Inc. 0901
Coaching Is an Important
Part of Your Job
• Helps you to keep in
touch with workers
• Lets you get closer
to employees
• Allows you to work
with employees
• Uses everyday
situations to improve
performance
© Business & Legal Reports, Inc. 0901
Positive &
Enthusiastic
Good
Listener
QUALITIES
OF A
GOOD COACH
Good
Communicator
© Business & Legal Reports, Inc. 0901
Observant
Knowledgeable
Supportive
Empowering
QUALITIES
OF A
GOOD COACH
Patient
(cont.)
Respectful
© Business & Legal Reports, Inc. 0901
Tactful
Effective Coaching
Is Immediate
• Coaching is often
spontaneous
• Coaching is most
effective when it
closely follows
events or behavior
© Business & Legal Reports, Inc. 0901
Effective Coaching
Is Specific
• What is done well and what
needs improvement
• Required skills and knowledge
• Standards of good performance
• Significance of the job
• Corrective action
© Business & Legal Reports, Inc. 0901
Effective Coaching
Is Interactive
• Discuss rather
than lecture or
give orders
• Ask questions
• Listen to what the
employee has to say
• Pay attention to
body language, too
© Business & Legal Reports, Inc. 0901
Coaching Techniques:
True or False?
Coaching is an important part of your job.
Coaching isn’t something you should
do on the spur of the moment.
Effective coaching is specific and
interactive.
Coaching should only be used to correct
workers when they’re doing something
wrong.
Coaching only benefits employees.
© Business & Legal Reports, Inc. 0901
Coaching Basics
Do you understand:
• What coaching is?
• Purposes of
coaching?
• Benefits of coaching?
• Basic coaching
techniques?
© Business & Legal Reports, Inc. 0901
Your Role as a
Successful Coach
• Observe employees
at work
• Show concern for
them as individuals
• Find out what
motivates them
• Focus on cooperation,
not competition
© Business & Legal Reports, Inc. 0901
Your Role as a
Successful Coach (cont.)
• Highlight growth
and development
• Provide new
challenges
• Give support
and assistance
• Create a positive
work environment
© Business & Legal Reports, Inc. 0901
The Coaching Session
• Determine the
agenda
• Focus on one or
two issues at a time
• Begin by checking
progress
• Show appreciation
© Business & Legal Reports, Inc. 0901
The Coaching Session (cont.)
Ask for feedback
Discuss problems and
possible solutions
Allow time for questions
Agree on a plan of action
© Business & Legal Reports, Inc. 0901
The Coaching Session (cont.)
• Look ahead
• Aim high, but keep
goals within reach
• Thank the employee
for input and
participation
• Set a date for the
next coaching session
© Business & Legal Reports, Inc. 0901
Follow Up
• Review performance
and goals
• Provide feedback
• Offer advice
and support
• Don᾽t give up
© Business & Legal Reports, Inc. 0901
Coaching Top Performers
Provide frequent feedback
Be specific
Ask for input
© Business & Legal Reports, Inc. 0901
Coaching Top Performers
(cont.)
• Keep them
challenged
• Give them adequate
recognition and
rewards
© Business & Legal Reports, Inc. 0901
Coaching Average Performers
Determine employees’
potential
Find out why they
aren’t doing better
Reinforce strengths
Clarify standards
Develop a plan
© Business & Legal Reports, Inc. 0901
Coaching Poor Performers
Consider causes
Encourage employee input
Work to develop solutions
Renegotiate goals and
objectives
Agree on an action plan
Schedule follow-up sessions
© Business & Legal Reports, Inc. 0901
Coaching Employees
Through Periods of Change
• Explain what’s
•
•
•
•
•
going on
Offer reassurance
Involve employees in
the change process
Teach them the
new skills
Set clear goals
Monitor performance
© Business & Legal Reports, Inc. 0901
Coaching Sessions:
Is it True?
Focus only on one or two issues
per session.
Because sessions are informal,
you don’t need an agenda.
Little employee participation is
required for a successful coaching
session.
Set goals a lot higher than you know
employees can reach to challenge
them.
© Business & Legal Reports, Inc. 0901
Effective Coaching
Do you understand:
• Your role as a successful
coach?
• How to conduct coaching
sessions?
• Coaching techniques for
top, average, and poor
performers?
• Coaching employees
through times of change?
© Business & Legal Reports, Inc. 0901
Key Points to Remember
Coaching employees is a very important
part of your job.
Coaching helps employees improve
performance and grow professionally.
Coaching helps you develop closer, more
effective working relationships with
employees.
You already possess the qualities that will
make you a good coach.
© Business & Legal Reports, Inc. 0901