Cliff A. Welborn, Ph.D.
Assistant Professor
Management
Jennings A. Jones College of Business
cwelborn@mtsu.edu
This template has been designed to serve Jennings A. Jones College of Business faculty when preparing routine datasheets used in
the promotion and tenure processes and other standard faculty data reports to meet the JCB long-term goal of providing a means
for faculty to enter data only once to be used whenever data is needed for administrative processes.
I. GENERAL INFORMATION
II. EDUCATION
Academic Background
Ph.D. The University of Texas at Arlington, Arlington, TX, Industrial Engineering, 2005
M.S. Auburn University, Auburn, AL, Industrial Engineering, 1998
B.S. Kansas State University, Manhattan, KS, Industrial Engineering, 1988
III. PROFESSIONAL EXPERIENCE
Experience: Here
Assistant Professor of Operations Management, Middle Tennessee State University (August, 2006 - Present).
Experience: Academic
Assistant Professor of Operations Management, Middle Tennessee State University (August, 2006 - Present).
Experience: Consulting
2010: Delta Faucet, 3rd Party Logistics (3PL) & Material Flow, Providing recommendations and guidance for an
organization pursing 3rd Party Logistics (3PL) outsourcing.
2008: MTSU Continuing Education, Lean Six Sigma Green Belt, Conducted Lean Six Sigma Green Belt Certification
training for industry professionals. Training consisted of 36 classroom hours and students were required to complete a
business centered Process Improvement Project. Green Belt was certified through MTSU
2007: Tennessee Center for Child Welfare, Measures Seminar, Conducted training seminars in various topics including;
Malcolm Baldrige National Quality Award Criteria, Strategic Planning, Project Management, and Operating Metrics.
2007: Store Opening Solutions, Warehouse Fundamentals Training, Conducted training in Warehouse Fundamentals to
various levels of employees at the SOS Distribution Center. Training consisted of 16 classroom hours. Trained two
separate groups of employees.
Experience: Non-Academic
National
Manufacturing Manager, Technical Chemical Company (May, 1999 - December, 1999). '
Responsible for Production start-up operations for chemical packaging and distribution operation
Performed Process Capability and Capacity Studies
Implemented automated packaging and palletizing equipment
Management responsibilities over Production, Maintenance, and MRO Store room.
Cycle Time Reduction Coordinator, Parker Hannifin Stratoflex Aerospace Division (June, 1998 - May, 1999). ' Primary
interface with Flow Management consulting firm to implement Lean Manufacturing principles
' Lead weekly Kaizen Events
' Developed manufacturing cells in various production departments reducing Cycle Time by 78% and floor space by 50%
' Replaced MRP system with KanBan based Pull system reducing inventory by 75%
' Lead training in Cycle Time Reduction principles for over 300 employees.
Manufacturing Engineering Team Leader, Baldor Motors & Drives (March, 1995 - June, 1998). ' Implemented Lean
concept of Cellular Manufacturing using Group Technology
' Lead Design of Experiments to improve operating performance
' Management responsibilities over manufacturing process development, new product startup, maintenance and capital
plan
' Established Work Measurement standards
' Quantified Plant Production Capacity and identified key bottleneck areas.
Manufacturing Engineer, Westinghouse Power Generation (June, 1988 - February, 1995). ' Reduced generator rotor end
turn manufacturing processes from 39 operations to 9 operations and reduced cycle time from 8 weeks to 4 weeks
' Awarded US Patent No. 5,483,1112 'Rotor End Turn Ventilation Structure'
' Team member for Malcolm Baldrige Award Application (awarded first year of program 1988)
' Rotational assignments in Materials Planning, Quality Assurance, Supervision, and Manufacturing Engineering.
International
Advanced Planning and Engineering Manager, RadioShack Corporation (January, 2000 - August, 2006). ' Develop
International Supply Chain for RadioShack Store Fixtures established processes to source products from vendors in North
America, South America, Asia, and Europe
' Establish Inventory Forecasting, Planning & Control techniques
' Provide Quantitative Analysis for business decisions
' Implement Six Sigma/Total Quality techniques
' Perform Economic Analysis Evaluations on business alternatives
' Establish Key Business Metrics to evaluate Organization Performance
' Redesign plant layout
' Design and implement Work Measurement system
' Management responsibilities over Planning, Cost Estimating and Engineering functions.
IV. TEACHING
Courses Taught
' Production & Operations Management
o Inventory Control - Pull Systems - Parker Hannifin
o Process Flow - Parker Hannifin
o Setup Reduction - Parker Hannifin
' Total Quality Management
o Defect Prevention - Parker Hannifin
o Failure Mode Effects Analysis - Tandy Cabinets
o Statistical Process Control Baldor Motors & Drives
o Design of Experiments Baldor Motors & Drives
o Continuous Process Improvement - RadioShack Corporation
o Process Mapping - Tandy Sign Systems & Tandy Cabinets
' Safety and Ergonomics
o Forklift Safety - RadioShack Store Fixtures
o Blood Borne Pathogens - RadioShack Store Fixtures
o Personal Protective Equipment - RadioShack Store Fixtures
o Hazardous Communication - RadioShack Store Fixtures
' Performance Leadership - Tandy Cabinets
' Profit & Loss Statements - Tandy Cabinets
' Let's Talk Cost - Baldor Motors & Drives, Management and Operations Concepts, Operations Management, Operations
Management (MBA), Problems in Management, Supply Chain Management, Total Quality Management
Teaching Activities
Course (New) - Creation/Delivery: Online
2010 - Course (New) - Creation/Delivery: Online. Developed a Graduate Quality Management/Process Improvement
Quality Management course initially offered in Spring 2010. Course enrollment is full.
2009 - Course (New) - Creation/Delivery: Online. Developed undergraduate Online Supply Chain Management course.
Course enrollment has been full every semester offered.
Student Assign-Students Advised (UG)
2009 - Student Assign-Students Advised (UG). 63 students
Student Assign-Supervised Research (GRAD)
2008 - Student Assign-Supervised Research (GRAD). 1 student, Supervised Graduate Assistant conducting research
related to the economic effects of lead poisoning of children in TN. Work was supported by TN State Lead Elimination
Action Program (LEAP) grant. Independent study ultimately resulted in a research paper published in a Peer Reviewed
Medical Journal.
Mentoring Activities
2007 - Mentoring Activities. Participated as mentee in the COB Faculty Mentoring Program (Fall 2007)
Other Teaching Activities
2010 - Other Teaching Activities. Lecture Video Capture Program
2007 - Other Teaching Activities. Attended 2006 Annual Lilly conference on College Teaching, Marcum Conference
Center, Miami University, Oxford, OH
Teaching Awards
Award
2007: Outstanding Professor in the Jennings A. Jones College of Business Gamma Iota Sigma.
Honor
2008: Daily News Journal Ruthies Award Finalist for Favorite MTSU Professor (3rd place) Daily News Journal.
Teaching Schedule: GPA/Eval
Term
Course
2011/Summer
POM6760
2011/Summer
Course Title
Sec
CH
Enroll
SCH
Session
Campus
Eval
Total Quality
Management
D01
3
19
57
TBA
4.22
POM3750
Supply Chain
Management
D01
3
21
63
TBA
4.52
2011/Summer
GMG6790
Problems in
Management
1
3
1
3
TBA
2011/Spring
POM6760
Total Quality
Management
D01
3
18
54
TBA
4.60
2011/Spring
POM3750
Supply Chain
Management
D01
3
28
84
TBA
4.71
2011/Spring
POM3620
Operations
Management
4
3
40
120
7AM12PM
4.64
Grade
Dist
2010/Fall
GMG6000
Management
and Operations
Concepts
2010/Fall
POM3750
2010/Fall
1
3
24
72
6PM11PM
4.80
Supply Chain
Management
D01
3
25
75
TBA
4.70
POM3620
Operations
Management
4
3
41
123
7AM12PM
4.70
2010/Summer
POM3750
Supply Chain
Management
D01
3
22
66
TBA
2010/Summer
POM6760
Total Quality
Management
D01
3
18
54
TBA
2010/Spring
POM3620
Operations
Management
8
3
43
129
2010/Spring
POM6760
Total Quality
Management
D01
3
18
2010/Spring
POM3750
Supply Chain
Management
D01
3
2009/Fall
POM3750
Supply Chain
Management
D01
2009/Fall
POM3620
Operations
Management
2009/Fall
GMG6790
2009/Fall
7AM12PM
4.83
54
TBA
4.63
26
78
TBA
4.44
3
24
72
TBA
4.80
4
3
42
126
7AM12PM
4.56
Problems in
Management
6
3
1
3
GMG6000
Management
and Operations
Concepts
1
3
27
81
6PM11PM
2009/Summer
POM3750
Supply Chain
Management
D01
3
22
66
TBA
2009/Summer
GMG6000
Management
and Operations
Concepts
1
3
20
60
6PM11PM
2009/Spring
GMG6000
Management
and Operations
Concepts
1
3
26
78
6PM11PM
4.62
2009/Spring
POM3620
Operations
Management
8
3
40
120
7AM12PM
4.74
2009/Spring
POM3620
Operations
Management
7
3
42
126
7AM12PM
4.85
2008/Fall
GMG6790
Problems in
Management
1
3
1
3
6PM11PM
2008/Fall
POM3620
Production and
Operations
Systems
6
3
95
285
TBA
12PM6PM
4.65
4.40
2008/Fall
GMG6000
Management
and Operations
Concepts
1
3
27
81
6PM11PM
2008/Summer
POM3750
Supply Chain
Management
1
3
9
27
7AM12PM
2008/Summer
GMG6000
Management
and Operations
Concepts
1
3
19
57
12PM6PM
2008/Spring
POM6650
Operations
Management
1
3
23
69
12PM6PM
3.73
2008/Spring
POM3620
Operations
Management
7
3
42
126
7AM12PM
3.47
2008/Spring
POM3620
Operations
Management
2
3
42
126
7AM12PM
3.25
2007/Fall
POM3750
Supply Chain
Management
2
3
25
75
7AM12PM
3.40
2007/Fall
POM3620
Production and
Operations
Systems
4
3
85
255
7AM12PM
3.67
2007/Fall
POM3620
Production and
Operations
Systems
3
3
42
126
6PM11PM
3.55
2007/Summer
POM3620
Production and
Operations
Systems
5
3
24
72
7AM12PM
2007/Summer
POM3750
Supply Chain
Management
2
3
13
39
7AM12PM
2007/Spring
GMG6000
Management
and Operations
Concepts
1
3
29
87
6PM11PM
3.88
2007/Spring
POM3620
Production and
Operations
Systems
7
3
89
267
12PM6PM
3.19
2006/Fall
POM3750
Supply Chain
Management
2
3
16
48
7AM12PM
3.77
2006/Fall
GMG6000
Management
and Operations
Concepts
1
3
27
81
6PM11PM
4.00
2006/Fall
POM3750
Supply Chain
Management
3
3
27
81
7AM12PM
3.92
Advising Activities
Student Assign-Students Advised (UG)
2009 - 63 students
4.47
V. RESEARCH / SCHOLARSHIP / CREATIVE ACTIVITY
Refereed Journals
Welborn, C. A. (2010). Applying Failure Mode and Effects Analysis to Supplier Selection. IUP Journal of Supply Chain
Management, 7 (3).
Welborn, C. A. (2010). Fuel Costs and Supply Chain Decisions. Journal of Transportation Management.
Welborn, C. A. (2009). Customization Index. ICFAI Journal of Operations Management.
Welborn, C. A., Merra, J., Ralston, F., & Borako, C. (2009). Economic Justification for the TN Lead Elimination Action
Program. Tennessee Medicine.
Welborn, C. A. & Borako, C. (2009). Proactive Safety: Utilizing Failure Mode and Effects Analysis to Prevent
Accidents. Professional Safety.
Welborn, C. A. (2008). Strengthening Supply Chains. OR/MS Today, 35.
Welborn, C. A. (2008). Supply Line Warfare. Army Logistician.
Welborn, C. A. (2007). FMEA-based Outsourcing Risk Assessment. Quality Progress, 40.
Welborn, C. A. (2007). Mass Customization. OR/MS Today, 34.
Non-Refereed Articles
Welborn, C. A. (2007). Question and Answers: Nissan Case Study. Tennessee Business, 16 (3), 4.
Welborn, C. A. (2007). Supply Chain Management Overview. Tennessee Business, 16 (3), 2.
Welborn, C. A. (1997). Vibration Reduction - Value Hot Line. Value Hotline, 35.
Papers in progress (work papers)
Kethley, B., Tillery, K., & Welborn, C. (2011). "The Correlation between Author Characteristics and Demographics and
Publication Success in Operations Management Journals" targeted for Journal of Education for Business.
Welborn, C.A. & Singer, M.G. (2011). “Operations Management: Is There a Disconnect Between Journal Article Content
and Employer Needs?” targeted for Journal of Education for Business.
Papers under Review
Welborn, C.A. & Singer, M.G. (2011). “Operations Management: Is There a Disconnect Between College Textbook
Content and Employer Needs?” 2nd revise and resubmit with Journal of Education for Business.
Welborn, C. A. & Bullington, K. (2011). "Benchmarking Award Winning Health Care," 1st revise and resubmit to Journal
for Healthcare Quality.
Patents/Inventions
1996 - Rotor end turn ventilation structure. (# 5,483,112)
Award/Honor/Grant
Award
2007: Outstanding Professor in the Jennings A. Jones College of Business Gamma Iota Sigma.
2004: Serve the Server Award RadioShack.
1995: Westinghouse Community Service Award Westinghouse.
1995: Signature Award for Excellence in Manufacturing Westinghouse.
1995: Power Generation Performance Award Westinghouse.
Honor
2008: Daily News Journal Ruthies Award Finalist for Favorite MTSU Professor (3rd place) Daily News Journal.
2004: Chancellor's List University of Texas at Arlington.
Other Awards
2004: Chancellor's List University of Texas at Arlington.
VI. SERVICE OUTREACH
Service: University
Department Assignments
Chair:
2010-2011: Business and Community Relations
2009-2010: Student Learning
2008-2009: Logistics/Supply Chain Management
Member:
2010-2011: Logistics/Channels/Supply Chain Discipline Committee
2010-2011: Operations Management Discipline Committete
2009-2010: RODP Instructor Search Committee: Search Committee to hire a temporary member to teach RODP (online)
courses
2009-2010: Logistics/Supply Chain Discipline Committee
2009-2010: Operations Management Discipline Committee
2008-2009: Calculus Committee - Math Department: Calculus Committe - Objective is to select a new text book and
establish learning objectives for students taking Calculus courses
2006-2007 – 2008-2009: Production/Operations Management
2006-2007 – 2008-2009: Business/Community Relations
College Assignments
Member:
2009-2010 – 2011-2012: Students
2007-2008: Scholars Week Committee
2006-2007: Scholars Week Committee: COB Scholars Week activities. Judge for University Scholars Week competition
Other Institutional Service Activities:
2007-2008: AKPsi and Economics Club Political: Presidential Election debate Panel member.
Service: Community
Member of a Committee
2010: Northwoods IV HomeOwners Association - Board of Directors, Treasurer and Board of Directors for Northwoods IV
HomeOwners Association
2009: Northwoods IV Home Owners Association - Board of Directors, Treasurer and Board Of Directors Member of
Northwoods IV HomeOwners Association
Other Community Service Activities
2007: Tennessee Center for Child Welfare, Process Mapping Seminar and working session with Tennessee Center for
Child Services to document current state processes for delivering training to the Department of Child Services. 10/2007
2007: Marvin Windows & Doors - Automated Panel Cell Project, Analysed Inventory Management and Material Handling
techniques to assist in the implementation of an Automated Door Panel Cell. Visited their manufacturing location and
made recommendations to the project team responsible for developing the new work cell.
2007: Nashville Chamber of Commerce - Logistics Brochure, Provided the Nashville Chamber of Commerce with
assistance in developing a brochure targeted to attracting Logistics companies to relocate in Middle Tennessee.
2006: Anniston Army Depot Command Staff, Provided presentation/training on Supply Chain Management to the
Anniston Army Depot command staff. Training was held in the Gaylord Opryland meeting space.
Speech / Presentation at a Community Meeting
2008: SpringHill Chamber of Commerce, Presented research related to lowering Supply Chain/Logistics costs for Small
Businesses.
2008: ETIS 6070 Guest Lecturer, Presented 5S Workplace Management System to Ergonomics class in the Engineering
Technology Department
2007: EITS6070 Guest Lecture, Guest Lecturer - Presented program on 5S Workplace Organization to Engineering
Technology students.
Service: Professional
Advisor
2009: Tennessee Center for Performance Excellence, Tennessee Center for Performance Excellence Site Visit evaluation
of organization applying for TNCPE/Baldrige award. Activity inlcuded review of application, and a 2 day site visit for the
applying organization. Award level was recommended., Nashville, Tennessee (State).
Member: Committee / Task Force
2009: Operations Now (by Finch) for McGraw-Hill Higher Education, Operations Management Symposium, San Diego,
California (National).
Other Professional Service Activities
2009: Tennessee Center for Performance Excellence (state version of Baldrige National Quality Award), Examiner for
applicants applying for TNCPE awards. Position includes; 24 hours of TNCPE Examiner training, review of organization
applications for award., Nashville, Tennessee (State).
Presentation
2007: American Society for Quality, Presentation of Failure Modes and Effect Analysis to Assess Outsourcing Risk
11/2007, nashville, Tennessee (Local).
Reviewer: Book / Textbook
2011: McGraw-Hill/Irwin, Review: Managing Operations Across the Supply Chain, Swink (International).
2011: Prentice-Hall Publishing, Review Operations Management textbook for chapters on (1) Design of Goods and
Services and (2) Process Strategy and Sustainability (National).
Reviewer: Paper / Article
2011: Asia-Pacific Journal of Operational Research (International).
2011: Transactions on Engineering Management, Reviewer for Research Article Submission (National).
Service Awards
2004: Serve the Server Award RadioShack.
1995: Westinghouse Community Service Award Westinghouse.
1995: Signature Award for Excellence in Manufacturing Westinghouse.
1995: Power Generation Performance Award Westinghouse.
Last updated by member on 16-Sep-11 (08:03 AM)