Production Quality Control Statistics & Risk Management Copyright © Texas Education Agency, 2012. All rights reserved. 1 The Faces of Quality Quality Control emphasizes testing of products to uncover defects and reporting to management who make the decision to allow or deny product release Quality Assurance attempts to improve and stabilize production (and associated processes) to avoid, or at least minimize, issues which led to the defect(s) in the first place. http://managementhelp.org/quality/total-quality-management.htm Copyright © Texas Education Agency, 2012. All rights reserved. 3 Total Quality Management (TQM) Quality can and must be managed. Processes, not people, are the problem. Don’t treat symptoms, look for the cure. Every employee is responsible for quality. Quality must be measurable. Quality improvements must be continuous. Quality is a long-term investment. http://managementhelp.org/quality/total-quality-management.htm Copyright © Texas Education Agency, 2012. All rights reserved. 4 Capture Data at Each Critical Production Process Document – Flows – Process Issues – Inspections – Variances (sick employee, machine broke down, etc.) – Rejects Copyright © Texas Education Agency, 2012. All rights reserved. 5 Randomly Test Product Samples Pull products at all stages of the process and inspect-test. Document results Copyright © Texas Education Agency, 2012. All rights reserved. 6 Document Issues Identify Statistical Significance of Issues Identify Statistical Patterns Gather Employee Thoughts Copyright © Texas Education Agency, 2012. All rights reserved. 7 Gather User Experiences Surveys Phone/Email Follow-ups Reviews (web) Google Copyright © Texas Education Agency, 2012. All rights reserved. 8 Deliverables Documents Presentations White Papers Copyright © Texas Education Agency, 2012. All rights reserved. 9 Follow-Ups Persistence Improvements Copyright © Texas Education Agency, 2012. All rights reserved. 10 Does it Matter? For contract work, particularly work awarded by government agencies, “quality control” issues are among the top reasons for not renewing a contract. Copyright © Texas Education Agency, 2012. All rights reserved. 11