Review of HACC Service Group Two
National Consultation Forum
Questions for comment
Introductory Notes:
The aim of the National consultation round is to develop a richer and more detailed understanding of the
delivery of HACC Service Group 2 services and associated issues.
We will be concentrating on facilitating service provider’s views to be heard and gathering different
perspectives as to the effectiveness and/or limitations of the service models currently in operation.
Please provide comments against the questions below. Feel free to comment only where you wish to,
there is no need to comment on all service types.
1. Assessment Service Type in HACC Group 2.
1a. Thinking about assessment, what works well in your organisation at the moment?
1b. Can you provide any examples of best or innovative practice relating to assessment in your
organisation?
1c. What are the limitations you experience with the current Commonwealth HACC Program definition
for the HACC Assessment Service Type1?
1d. What are the limitations you experience in assessment service provision?
1e. Given in the future, formal assessment (needs and eligibility assessment) will be done in the Aged
Care Gateway, what are the essential assessment activities that should be conducted by HACC service
providers?
1f. Is there an ongoing assessment function embedded in all / some HACC service types?
2. Client Care Coordination Service Type in HACC Group 2
2a. Thinking about Client Care Coordination, what works well in your organisation at the moment?
2b. Can you provide any examples of best or innovative practice relating to Care Coordination in your
organisation?
2c. What are the limitations you experience with the current Commonwealth HACC Program definition
for the Client Care Coordination Service Type2?
2d. How would you define the difference between Client Care Coordination and Case Management?
3. Case Management Service Type in HACC Group 2
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The assessment service type refers to assessment and re-assessment activities that are directly attributable to
individual clients. It includes assessment activities associated with: client intake procedures and the
determination of eligibility for service provision; determination of the client’s capacity to undertake activities of
daily living to inform the assessment of need for assistance; and assessment of level of need for assistance and
most appropriate service response.
2
The client care coordination service type involves coordination activities provided to clients who need support
from more than one Commonwealth HACC service type and need assistance to facilitate access to these services.
Client care coordination involves the following activities: implementing the care plan; liaison within, or with
another service provider that provides care to the same client; support to ensure that the client has access to the
range of services required; and monitoring and reviewing the care plan or service plan.
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3a. Thinking about Case Management, what works well in your organisation at the moment?
3b. Can you provide any examples of best or innovative practice relating to Case Management in your
organisation?
3c. What are the limitations you experience with the current Commonwealth HACC Program definition
of the Case Management Service Type3?
3d. What are the limitations you experience in Case Management service provision?
3e. If the future Commonwealth Home Support Program is providing “basic care” to support older
people stay at home, and people with more complex needs are supported through Home Care
Packages, what is the role of Case Management in the Commonwealth Home Support Program
context?
4. Counselling/support, Information and Advocacy Provision (Care Recipient) Service Type in
HACC Group 2
4a. What activities do you undertake for each element of Counselling/support, Information and
Advocacy (Care Recipient) Service Type?
4b. What works well in your organisation at the moment?
4c. Can you provide any examples of best or innovative practice relating to Counselling/support,
Information Advocacy (Care Recipient) in your organisation?
4d. What are the limitations you experience with the current Commonwealth HACC Program definition
of the Counselling/support, Information and Advocacy Provision4 (Care Recipient) Service Type?
4e. What are the limitations you experience in Counselling/support, Information and Advocacy
Provision (Care Recipient) service provision?
4f. How do these service types relate to the National Aged Care Advocacy Program, and/or other
related programs?
4g. What is the nature of information provision and how might this service type relate to the Aged Care
Gateway in the future?
5. Counselling/support, Information and Advocacy Provision (Carer) Service Type in HACC
Group 2
5a. What activities do you undertake for each element of Counselling/support, Information and
Advocacy (Carer) Service Type?
5b. What works well in your organisation at the moment?
5c. Can you provide any examples of best or innovative practice relating to Counselling/support,
Information Advocacy (Carer) in your organisation?
5d. What are the limitations you experience with the current Commonwealth HACC Program definition
of the Counselling/support, Information and Advocacy Provision5 (Carer) Service Type?
5e. What are the limitations you experience in Counselling/support, Information and Advocacy
Provision (Carer) service provision?
5f. How do these service types relate to the National Aged Care Advocacy Program, Carer Support
Centres, National Carer Counselling Program, and/or other related programs?
3 Case
management includes active assistance received by a client from a service provider formally identified and
specifically funded to coordinate the planning and delivery of a suite of services to the individual client. Case
management differs from client care coordination as the service is targeted to clients with more complex needs.
4 Counselling/support, information and advocacy provides clients (care recipients) with assistance to understand
and manage situations, behaviours and relationships associated with their need for care. This service type
includes interventions such as advocacy, providing advice, information and training.
5 Counselling/support, information and advocacy provides carers with assistance to understand and manage
situations, behaviours and relationships associated with care needs of the person that they are caring for. This
service type includes interventions such as advocacy, providing advice, information and training.
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5g. What is the nature of information provision and how might this service type relate to the Aged Care
Gateway in the future?
6. How do current funding arrangements support or hinder service provision?
7. In regards to Service Group Two, what is working well, and what areas could be improved?
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