Steven L. Fritz
Steven.Fritz@SLFritz.com
Professional Experience
S L Fritz Consulting, LLC - 2001 – Current
Client: Dignity Health
Senior Project and PMO Director
Responsible for the deployment of Ambulatory, Clinical, and Home Health enterprise solutions. Key member of the
PMO maturation group.
Key Accomplishments
 Installed the Optum Insight Claims Management application across the enterprise
 Upgraded the GECB solution for ICD10 compliance
 Managed the ICD10 upgrade for seven enterprise applications
 Architected and installed / upgraded the McKesson and Allscripts home health application suite
 Co-managed the PMO PPM retooling team resulting in the installation of the MS Project Server solution
Client: State University New York
Interim CIO, PMO Director, and Senior Project Director
Responsible for the deployment of an enterprise Program Management Office. Additionally, key, strategic project
management endeavors.
Key Accomplishments
 Installed a PMO across all Downstate Medical Center care facilitates including PMI PMBOK methodologies
 Co-managed the ICD9 to ICD10 upgrade strategy
 Managed seven strategic projects including; Academic Network Assessment, Emergency Department Applications,
eMPI deployment, RHIO implementation, Data Center Co-Hosting, Allscripts (TouchWorks) redeployment,
Enterprise Change Management.
Client: UMass Memorial
Senior Project Manager
Responsible for the deployment planning and rollout of Allscripts (TouchWorks). Project manager for the GE
(Centricity) Application.
Key Accomplishments
 Planned and deployed the Allscripts TouchWorks Ambulatory solutions at Wing Memorials six medical centers
 Developed and delivered the provider training, helpdesk, and sustaining support model
 Managed the GE Centricity master scheduling model deployment
 Managed the interconnections between the GECB application and the Soarian accounting system
 Matured the enterprise project portfolio management utilities and methods
Client: Health Management Associates
Senior Project Director and PMO Advisor
Responsible for the deployment planning and rollout of Allscripts. Advise the executive team on the PMO development
using the CMMi framework and constructs.
Key Accomplishments
 Created a fully scalable deployment playbook across the enterprise
 Replace the in-house build middleware management toolset and consolidate the 9000 interfaces in use
 Develop small deployment teams to install Allscripts (TouchWorks) at the 300+ clinics
 Manage the on and off-shore resources dedicated to the rebuild endeavors (India)
 Provide Business Analysis on all aspects of the EMR/HER application deployment
 Perform analysis of Meaningful Use compliance criteria, roadmap authorship, plan development
 Collaborate with the existing PMO to create new standards for HW, Configurations, and practice workflows
 Architected the enterprise TouchWorks ConnectR solution; admissions, orders/results, finance, and pharmacy
 Engage with the M&A management to develop transition models for the migration of new clinical groups
Client: Community Health Systems
Senior Project Manager and Strategic Advisor
Responsible for the strategic planning and tactical implementation of Allscripts v11.
Key Accomplishments
 Created a fully scalable deployment playbook for workflow, infrastructure, configuration, helpdesk, testing, training,
and transition to production
 Chief architect of the clinical dashboard development team responsible for a consolidated patient view
 Collaborated with executive management to ensure M&A activities were aligned with IT
 Developed the 2200 task project plan including interconnects with the hospital applications
 Business Analysis of provider side workflow and utilization requirements
 Deployed future state capture points for version 1.1 and 2.X
Client: South Nassau Communities Hospital
Senior Project Director, Strategic Advisor, Enterprise Architect
Responsible for the architecture, planning, integration, modeling, deployment, and transition of Allscripts
Key Accomplishments
 Project Director for the deployment of Allscripts (TouchWorks) across all clinical sites – including private practices,
Family Practice, Mental Health, Home Care, Employee Health Systems, and all specialties
 Consolidated the dispersant billing entities into one CBO
 Co-chaired Physician Advisory Group and Project steering committee
 Developed long term enterprise application roadmap
 Managed the Allscripts TouchWorks ConnectR middleware configuration and support
 Worked with internal merger staff members to develop acquisition models and budgets
 Chief enterprise architect for the ambulatory solution; Infrastructure, Middleware, Workflow, Device Integration,
Training curriculum development and delivery, Production, Helpdesk, Forms, Compliance, Business Continuity,
Patient Portal, Telephony, Reports Management, Information Data Exchange (LIPiX), Medical Device Integration
Client: Continuum Health Partners
Senior Project Director and Strategic Advisor
Responsible for the development of the strategic and tactical planning to upgrade the GE Centricity Enterprise
application from 5.x to 6.7 while integrating meaningful use mandates.
Key Accomplishments
 Project Director for Upgrade and middleware interface architectures.
 Responsible for provider, nursing, and ancillary department workflow optimization and application configuration.
 Developed the 1500 line project plan including interconnects with the admitting, Lab, and imaging solutions.
 Captured and designed the workflows for Radiology, Pharmacy, Social Services, Food & Nutrition, Neurology,
Admitting, Respiratory, Pulmonary, and Wound Care.
 Change management, disaster recovery, downtime procedures.
 MPI and control dictionary clean-up.
 Testing and quality structures – unit, regression, benefit realization, performance, and capacity monitoring.
 Go-live command and control planning – Prep, Day 0, and transition to production.
 Training of user community, help desk, business analysis, level 2 and 3 support.
Client: Main Line Healthcare
Senior Project Director and Strategic Advisor
Responsible for the development of the strategic and tactical planning to roll out the NextGen EHR solution at 55+
practices (150+ sites). Project involved a significant concentration on Cardiology practices including Interventional,
Cardiothoracic, Arrhythmia, and Cardiovascular
Key Accomplishments
 Project Director for NextGen EHR deployment modeling
 Developed project plans for each of the 55 practices
 Institutionalized a redesigned and integrated PMO across all IT initiatives
 Architected the interface engine superstructure moving data between the hospital and clinical systems
 Authored the transition to support, SLA, and helpdesk (up to level 3) materials
Client: University Physicians Associates
Senior Project Director and Strategic Advisor
Senior deployment and architectural lead to redeploy existing application suite, add new modules to the back office, and
roll out to all clinics in the organization as well as cover merger and build objectives.
Key Accomplishments
 Project Director for GE Centricity Enterprise Implementation
 Developed project plans for the deployment of the GE Centricity solutions across 65 new clinics
 Architected ETL middleware infrastructure for the enterprise
 Wrote the deployment rollout model for use in subsequent installations
 Establish helpdesk and SLA metrics for sustaining support
 Defined meaningful use parameters and tactical plans to achieve objectives
 Collaborated with the Allscripts TouchWorks EHR deployment team
Client name: Medtronic Corporation
Senior Consultant – ACS Healthcare Solutions
As a key principal in the project management office, designed the technical environment for the enterprise
implementation of the GE Centricity application. The infrastructure was engineered to coexist with the manufacturing
and distribution systems (ERP).
Key Accomplishments
 Directed installation of the GE Healthcare Centricity application interface technology which supported the
productized Durable Medical Equipment (DME) module for GE
 Hands on management of the SAP to IDX middleware development (PI) totaling 41 interfaces
 Coordinated the migration and conversion tasks for 17 base and transaction data sets which included MPI databases,
Serialized equipment databases, Orders, RMA and sales history databases
 Developed workflow decision tree structures to enable process reengineering
 Institutionalized the enterprise testing strategy for go-live and validation activities
Client name: Catholic Healthcare West
Senior Project Director
The go-to PM for critical enterprise application implementations. Key member of the Sacramento management team.
Key Accomplishments
 Provide Business Analyst services for all areas of the implementation – requirements, build, deployment
 Directed the Master Patient Index (MPI) cleanup project
 Directed the implementation of the infrastructure for the AllScripts EHR
 Architected the business processes and installation routines to automate future middleware implementations
 Managed the full utilization of the ConnectR middleware HL7/X12 services, ADT, RDE, ORM, MRN, DFT
 Constructed the systems health monitoring automation systems, including risk/failure notification
 Directed the upgrade of the GE Healthcare IDX FlowCast v4 financial application
Client: Service Sales Management
Client Implementation Partner
Provided full sales support and authored implementation and integration proposals, SOWs and implementation plans
including resourcing loading
Key Accomplishments
 Created Conference Room Piloting – Fit Analysis, Business Analysis, Technical Analysis
 Facilitated the creation of application implementation automation technologies including process, wizards, scripted
configuration checklist
Client: Hitachi Global Storage Technology / IBM
Senior Consultant
The primary value provided Hitachi GST was unbiased/impartial manufacturing process and IT systems expertise. As a
member of the manufacturing management team developed several recommendations including server optimizing, virus
management, WIP inventory optimization, enterprise middleware modeling and defect reporting systems.
Key Accomplishments
 Provided strategic manufacturing consulting that resulted in strategic initiatives
 Developed the enterprise centric program management project development office
Tanning Technology Corporation
Tanning Technology was an influential player in high-end enterprise architecture consulting. Clients included Blockbuster,
FedEx, E*TRADE, Global Crossing and EBay. The specialization was in the must-not-fail, ultra-high-speed and fully
auditable transaction marketplace.
Client Partner
Managed the west coast professional services delivery including prospecting with the sales leadership. Managed and directed
a staff of 15 project managers to provide analysis, design, architectural, implementation and transition services.
Responsibilities included full quota attainment and profitability.
Client: Key accomplishment at Sun Microsystems
 Designed the corporate sales portal architecture and auditing strategy
 Developed full outsourcing tactical and strategic plans
 Facilitated partnering of internal technology and business resources with the mission statements
Client: Key accomplishment at Daiwa Research Institute
 Directed the project team responsible for applications and hardware architecture validation
 Managed the project teams responsible for reviewing all enterprise solutions components for this Tokyo based stock
trading organization, the Japanese equivalent to E*TRADE.
Client: Key accomplishment at Global Center / Exodus Communications
 Directed the project teams responsible for enterprise IT initiatives
 Deployed Asian and UK data center turn-up systems
Electronic Data Systems
EDS is in the data center outsourcing marketplace. They provide very low cost, high economy-of-scale technical support
services to a wide set of industries and markets.
Senior Project Director
Lead a 20 team member project as part of EDS’ elite Delta Group. The project team had two critical missions. First was to
rapidly deploy strategic projects and install PMOs within two weeks. Second was to provide project rescue services that have
suffered scope creep, problematic vendors, and staffing gaps, and missed SLA attainment.
Client: California State Automotive Association (AAA)
 Directed the project teams responsible for three business areas:
o Pilots application development and deployment
o Kiosk software and hardware integrated with the back-end systems
o Integration of all enterprise applications and databases
 Managed all activities of the Forte' Middleware development team
 Implementing the Siebel CRM application solution
Computer Task Group, Inc.
Site Manager
Transamerica Insurance Group outsourced its IT department to CTG. Responsibilities included infrastructure management,
application SLA’s, staff retention and management, profitability management, new business identification and development.
Certech Technologies, Inc.
Chief Information Officer
Certech was the Texas division of the California based Cerplex Corporation. Certech was the manufacturing outsource of
SpectraVision Corporation. As the CIO, managed all IT operations and development for this division.
 Designed, developed, and deployed a full service RMA solution
 Integrated the RMA system with the MRP / ERP application solution suite