Chapter 13
Professional Responsibility
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-1
Professional Responsibility
• Areas covered
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Integrity and professionalism
Contributing to Project Manager knowledge base
Enhancing individual competence
Interacting with team and stakeholders in a professional and cooperative manner
• Approximately 30 questions in this area
• Need to understand Project Management Professional
Code of Conduct in below areas
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Ethics
Legal Issues
Cultural Sensitivity
Managing Conflicts of Interest
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-2
Professional Responsibility
• Uphold, support integrity of profession
• Actions should follow legal requirements and ethical standards
• Consider needs of the stakeholders and society
• Professional Responsibility means:
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Do the right thing
Follow the right process
Act ethically, fairly and professionally
Report Violations
Watch for conflicts of interest or appearance of conflicts of interest
Increase knowledge and practice
Deal with problems
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-3
Individual Integrity And Professionalism
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Understand legal requirements
Know ethical standards related to behavior of project managers
Comprehend the values of community and stakeholders
Practice proper judgment
Comply with all organizational rules and policies
Always be truthful
Satisfy scope and objectives of professional services
Maintain confidentiality
Handle conflicts of interest
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-4
Individual Integrity And Professionalism
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Follow copyright laws
Protect intellectual property
Personal gain vs. needs of project
No bribes
Respect
Do the right thing
Follow the right process
Report violations of laws, business policies, ethics and other rules
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-5
Contribution to Project Management
Knowledge Base
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Contribute to knowledge base
Share lessons learned
Write articles
Coach other Project Managers
Perform research
Understand principles
Understand community & media surrounding projects
Learn research strategies
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-6
Enhance Individual Competence
• Understand project manager’s strengths, weaknesses
and learning style-become aware of instructional
processes and tools
• Know the useful competencies for project managers and
possible training
• Be able to perform self-assessment and competencies
development plan
• Ability to apply lessons learned
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-7
Balance Stakeholders Interest
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Understand stakeholders interests
Recommend approaches
Get clear requirements early
Comprehend conflict resolution techniques
Resolve conflicts in a fair manner
Interact in a professional manner
Exercise negotiation skills
Uncover communication preferences
Uncovers different work ethics of team members
Provide training
Follow the practices in other countries
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-8
Cultural Differences
• Cultural differences can mean:
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Language
cultural values,
non-verbal actions and cultural practices
Do not only occur between people from different countries, but
may also occur between people from the same country
• Project Manager should:
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Embrace diversity
Prevent cultural shock
Expect cultural differences to surface on the project
Use clear communications
Uncovers cultural differences when identifying stakeholders
Ask for clarification whenever a cultural difference arises
Discuss at team meetings
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-9
Review Quiz
1. Jiang is a member of your project team and hails from
China. He frequently has trouble understanding the
other team members when they use slang terms. This
is an example of:
A. Personality difference
B. Psychological difference
C. Cultural difference
D. Team Conflict
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-10
Virtual Teams
English: Hello
Japanese: Ohayou; konnichi wa
German: Hallo(informal), Guten Tag
French: Salut, Bonjour
Spanish: Hola
Brazilian Portugese: Oi
Chinese Mandarin: Ni hao
Chinese Cantonese: Nei Ho
Texan: Howdy
Alabama: Howdy
New York City: How ya doin?
• English may be considered the
international business language
• Idioms, slang, humor
• Hand gestures, body language
• Time zones – meeting schedules
• Cultural norms, preferences
• Procurement process – negotiation
techniques
• Government controls, protocols
• International business practices,
political issues, social practices
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-11
Challenges of working in a Global
Environment
• Centrifuge forces of
Virtual Team
• Cross cultural leadership
intelligence dimensions
Language
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IDIOMS
A little bird told me
Face the music
Bad hair day
Penny for your thoughts
Brownie points
Curiosity killed the cat
Hit the nail on the head
Have an axe to grind
Be all ears
Barking up the wrong tree
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ACRONYMS
CC can mean carbon copy,
cruise control, cost center
BU can mean Business unit,
Bargaining unit
LOL – laugh out loud
Jeet yet? ( New Jersey “Did
you eat yet”)
Fuhgeddaboudit –Brooklyn,
NY (forget about it!)
– Wide variety of implied
meanings
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-13
Review Quiz
2. From a project management perspective, the statement
“The early bird gets the worm” is an example of:
A. An acronym
B. A best practice
C. A cultural difference
D. an idiom
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-14
Cross Culture
PUBLIC BEHAVIOR
COUNTRY AND CULTURE
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Early socialization, family structure
Leisure pursuits and interests
Total lifestyle
Aural space
Roles and status
Holidays and ceremonies
Small group behavior
OTHER BEHVIOR
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Humor
Non-oral body language
Sports
Political structure of the society
Educational system
Traditions
Food and eating
Social class structure
Technological/cultural changes
Organization and work ethic
Cognitive styles
Negotiation styles
Value
Geography
History
Type of Government
Language
Religion
Demographics
Time zones
BUSINESS PRACTICES
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Appointments
Business Entertaining
Laws
PROTOCOL
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Greetings
Titles
Gestures
Dress
Gifts
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-15
Summary
• Do the right thing
• Follow the right process
• Act Ethically, Fairly and professionally
PMP, CAPM, PgMP, PMI-SP , PMI-RMP, OPM3 and PMBOK are registered marks of
Project Management Institute, Inc
Inov8Solutions Inc – Quality Educational Services For Professionals
www.Inov8Solutions.com
13-16