Communication and Social Styles
Improving communication with
colleagues and clients
Why is good communication important?
Clearer
Discussions
Less
Misunderstanding
Better
Relationships
SENDING
Sender
 Sends Message
 Verbal Communication
 Non-verbal
Communication
 Appropriate Responses
to Questions
 Active Listening
AND
RECEIVING
Receiver
 Interprets Message
 Evaluates Body
Language
 Asks Questions to
Clarify
 Mirrors Back the
Thought
 Active Listening
Elements of Active Communication
Verbal
Non-verbal
Para-language
Percentage of meaning from each?
7%
38%
55%
Verbals
Non-verbals
Para-language
Listening Behaviors
Good Behaviors
Bad Behaviors
 Attentive
 Make Eye Contact
 Ask Questions for Clarification
 Inattentive
 Disrespectful
 Using Phone/Computer
Negative Body
Language
What Is YOUR Social Style?
Friendly?
Fierce?
Driving
Analytical
Social
Styles
Amiable
Expressive
Driving Style
 Highly Assertive
 Focuses on Facts and Data
 Action Oriented
Expressive Style
 Highly Assertive and Action Oriented
 Energetic; Focuses on People
 Highly Flexible/Spontaneous
Amiable Style
 Thinks Carefully Before Acting
 Develops Cooperative Relationships
 Prefers Reasonable, Well-paced Job Demands
Analytical Style
 Thinks Carefully Before Acting
 Emotively Controlled
 Not Highly Assertive