3011 Armory Drive, Suite 210
Nashville, TN 37204
615-386-0330
Resume of Ashraf E. Hanna, PMP
Profile
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Lead large scale projects while effectively managing organizational change.
Direct activities of designated projects to ensure that goals or objectives of projects are
accomplished within prescribed timeframe and funding parameters.
Effective account management to ensure client expectations and assure compliance and adherence
with customer guidelines and IT project methodologies, process and policy requirements.
Ability to build, motivate and lead cross-functional teams to accomplish program results and vision.
Proficiency in business process design and business process work flows (current state – future state
models).
Skills
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Program Management/Project
Management
Cerner Millennium
Data Warehousing & ETL
Business Intelligence
Business Process Management (BPM)
Integrations, Conversions &
Implementations
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SAS Business Intelligence
Oracle CRM WorkFlows
Business & Clinical Applications
Business process redesigns
Process management methodologies
Vendor/Resource Management
EPIC, TriZetto – Facets
Experience
Loma Linda University Medical Center and Children’s Hospital, Loma Linda, CA 4/14 – Present
Program Manager (Contractor)
 Managed the IS and Clinical for Children’s Separation project, Epic EMR, CPOE and Cerner Labs.
 Responsible for the management of clinical application implementation, upgrade and improvement
projects for separation of Medical center and Children’s Hospital.
Management, prioritization and execution of clinical, compliance and regulatory projects using
standardized best practices.
 Led the clinical transformation and the optimization of a clinical information systems
implementation through the alignment of the right people, processes and technologies.
 Worked with leadership to establish policies and ensure that project goals and objectives are met.
 Developed Business Intelligence Data Warehouse solution for reporting and dashboard reporting.
 Clarity report development Epic Clarity Report Writer with extensive experience in Epic
Clarity/Crystal Reports; document specs, create/modify reports, and distribution methods.
 Created Data Governance Committee to develop data quality and standardization.
 Provided complete operations services for application management, custom development, and
business process to support go-live and cut-over.
 Developed the post implementation go-live support environment, constructed the transition plan
from the project team to the support team, and supported and maintained the client applications
and technology infrastructure.
 Responsible for the deliverables associated with the defined scope of support the separation
program.
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Provided direction, leadership and guidance to the various team leads and associates involved in
support.
Managed the project portfolio, resource management and performance metrics for KPI’s.
Responsible for setting direction, policies, procedures and functional organization of the area of
program.
Managed EPIC EMR including ADT/Prelude and Cadence, Hospital Billing, ASAP, Beacon,
Willow, ClinDoc. And Orders.
ST. Barnabas Medical Center System, West Orange, NJ
2/11 – 2/14
Program Director (Contractor)
 Managed and developed the Cerner CIS program and Clinical Transformation for an 8 hospital
health system. Created and managed information systems implementation strategy and responsible
and accountable for the implementation of the CIS Program.
 Directly interfaced with IT’s internal customers including the corporate Chief Medical Officer
(CMO), corporate Vice Presidents, hospital Presidents, hospital CFOs, hospital CNEs, hospital
Vice Presidents of Medical Affairs, clinical informaticists, physician leaders and department
directors.
 Assisted in the design, development, and implementation of the Cerner CIS program for clinical
improvement using leading practices, standardization and technology.
 Participated in developing, implementing and maintaining system wide Standards and Guidelines
for Clinical application software.
 Assisted in the evaluation and selection of vendor partners and technical platforms that
complement the SBHCS IT and Business strategies.
 Maintained current state-of the-art knowledge of Clinical Applications (EHR Alliance, surgery,
PACs, bar coding) as it related to the business and customer needs.
 Provided support of software products including: design, implementation, testing, problem
diagnosis and on-going support for the Clinical Information Systems, during the implementation,
immediate post-live periods and transitioning to support.
 Oversaw the strategic direction for operational/data liaison with departments to identify and
resolve operational workflows issues related to technology, and issues related to data, data integrity,
and interfaces.
 Provided direction on project management and implementation activities related to the
implementation of clinical systems data and is accountable for successful project outcome.
 Managed resources across diverse development teams as an enterprises resource management.
 Established and utilized measurements, processes, statistical analysis, and metrics.
 Experience prioritizing, coordinating, and delivering process, organizational, and technology change
management.
 Managed and led Healthcare reform initiatives for 5010 and ICD-10, and support analysis.
 Assessed current ICD-9 documentation and provided a gap analysis and strategy for ICD-10
implementation.
 Positioned the organization for deployment of ICD-10.
 Drafted an ICD-9 to ICD-10 project timeline and budget plan.
 Determined what documentation was missing to be ICD-10 compliant.
 Provided a training timeline and plan for clinical staff and coding staff.
 Managed the ICD-10 Project Team to identify, track, and develop policy changes needed due to
ICD-10 conversion.
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Updated and developed business process and wrote system requirements as required for the ICD10 conversion.
Oversaw upgrade to all PACS system. Provided technology assistance and direction to downstream
system teams, ensuring that all technologies worked effectively together.
Responsible for day-to-day oversight and maintenance of PACS components, interfaces and
databases to ensure timely and complete capture and distribution of digital images and efficient
PACS-related workflow.
Managed and implemented, upgraded, monitored production systems and performed all activities
needed for maintaining a stable and reliable clinical and business systems environment for PACS
clinical.
Planned, managed and coordinated the enterprise Meaningful Use (MU) initiative as defined by the
Centers for Medicare and Medicaid Services (CMS).
Collaborated with the MU program and clinical information systems leadership to support
implementation of MU requirements into ongoing clinical system deployment efforts.
Established timelines and ensured project deadlines are met.
Maintained integrity and ensured goals and objectives were accomplished within approved timeframe.
Millennium Modules: CareNet, Core Services, EMAR, FirstNet, Message Center, Orders Management,
PathNet, PharmNet, PowerChart, PowerNote, PowerPlans, RadNet, Physician Mobile, P2Sentinal,
Physician Practice Mgmt, Gen Lab, Micro – PowerWorks, Meaningful Use 1, 2, ICD-10 )
Carolinas Healthcare System – Carolinas Medical Center, Charlotte, NC
7/09 – 12/10
Program Director, (Contractor)
 Managed implementation of new clinical system Cerner Millennium for CMC the region’s largest
non-profit Level 1 Trauma Center. Implementing and evaluating the clinical system to ensure that it
will enhance the hospital's ability to provide outstanding patient care.
 Managed and oversaw the program methodologies, resource allocations, scheduling,
interdependencies, milestones/deliverables, budget development, project planning, control and
assurance methodologies, project management software and finance and accounting concepts and
practices.
 Responsible for designing, building, implementation, training, evaluation, testing and maintenance
of Cerner Millennium.
 Developed and implemented master project plans and risk mitigation plans.
 Managed project teams of 16 - 40 resources (company, client and third-party resources) across all
phases of the project life cycle.
 Prepared statements of work (SOW) for engagement and monitors performance to ensure that
project commitments are met as specified in contracts.
 Oversaw assigned personnel for project. Assigned work and provided direction with regard to
timeliness and completion of project objectives. Addressed performance issues within program
guidelines.
 Approved approach and techniques that would be used to analyze the functional business area and
understand how information systems could enable the redesigned business process.
 Managed client expectations and balanced the needs of the company and clients to ensure
satisfaction for both as well as influenced decisions and project direction at the executive level.
 Established and maintained relationships within the healthcare IT team (Millennium Suite: CPOE,
PACS, CareNet, PharmNet, EMR, PathNet, RadNet, FirstNet, SurgiNet, Registration, Medical
Records, Informatics).
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Organized project team(s) members to ensure communication and understanding of deadlines,
assignments and objectives.
Managed costs, schedules and quality by overseeing project deliverables.
Ensured schedule and budget were met. Identified need for change, determined course of action
and revised as appropriate.
Oversaw the ongoing review of project(s) status; identifies risks.
Developed recommendations and implemented risk mitigation solutions as appropriate.
Worked in conjunctions with team members and stakeholders to anticipate and manage changes to
projects, such as: technical requirements, business requirements and schedule.
Determined when additional resources were needed and implemented the same.
Identified or gathered information regarding possible solutions that may create additional project
objectives.
Managed client project management, company management and project team expectations for
agreed upon project performance by obtaining and providing project metrics.
Provided leadership, directed project activities, conducted reviews, managed risk mitigation and
change control processes, and communicated status to senior management within the IT and
business organizations.
Ensured all project activities and deliverables were fully in compliance with Client Project
Management Methodologies and Key Control policies.
Ensured accurate and timely information were collected and reported regularly on project progress
and financial status.
Defined and implemented strategies that would help Client achieve its goals and provide strategic
solutions.
Built long-term relationships with direct clients and system integrators by meeting their IT
Consulting resource needs and contributing to their growth.
Built excellent customer relationships at the C-level in the client organization.
Understood the issues and challenges faced by the client executives and provided high level IT
consulting services.
Gained experience identifying project based IT solutions, opportunities and coordinating delivery
process.
Gained experience meeting with clients to evaluate needs, and provide recommendations for
consulting solutions.
Expanded business through new account development and continuously developed a pipeline of
prospective clients.
Delta Dental of California, San Francisco
11/08 – 06/09
Senior Project Manager (Contractor)
 Provided management and leadership direction for a MetaVance Application implementation.
 Developed an appropriate program management plans and determines actions necessary to achieve
desired results.
 Established Initial program scope, set-up program structure and standards as well as matrix to
measure on-track and dash board reports.
 Established realistic milestones and monitors adherence to master plans and schedules.
 Directed all operations of the program within cost limitations and schedule, including staff,
systems, procurements, manufacturing, quality, logistics, and administration.
 Developed program control mechanisms to effectively measure results, expenditures, labor and
other resources necessary to manage program budget.
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Ensured the program objectives and the program contract commitments are met and maintain the
technical and business integrity of the program.
Managed Developers DBA’s and ETL in design and implementation of Informatica platform.
Proactively identified problems and develops corrective action plans to prevent adverse impacts to
the program.
Managed all technical project managers (16) for development of application developed and
infrastructure for MetaVance application.
Managed relationships and decision-making processes in large organizations.
Created new business opportunities and dealt with high-level decision makers.
Genentech, Inc. – South San Francisco, CA
10/07 – 11/08
Senior Project Manager (Contractor)
 Responsible for design and development of a SFDC CRM and Verticals On Demand (VOD)
solution to all Sales and Field Reps to improve efficiency and effectiveness in the marketplace.
 Led and facilitated in identifying areas for process improvement and establishing effective and
efficient processes.
 Developed a Deliverable base SOW for enterprise solution to manage resources and budgets. To
track and mange milestones.
 Developed Business Case and ROI to obtain approval from Executive Committee and Funding for
full-life cycle of project.
 Developed a 5 year Feasibility study for all resources and Capital and Labor costs.
 Developed preliminary work plan and Resource Allocation plan for Oracle CRM and integrate
multiple Oracle CRMs from different business units under one instance.
 Managed a strategic support organization to design, develop, and implement process
improvements, quality standards, and integrated solutions for the global support of all business
applications.
 Developed the use of measurements, accountability, and analysis in order to achieve best practices.
 Managed onsite and offshore developers to implement Oracle CRM solutions and data migration
executions.
 Managed relationships and decision-making processes in large organizations.
Blue Shield of California – San Francisco, CA
10/06 – 10/07
Senior Project Manager (Contractor)
 Business Intelligence Program Manager, driving adoption usage of Enterprise Data Warehouse
(EDW) utilizing SAS BI Tool, Oracle BI, Oracle e-business Suite.
 Acted as the lead conduit for managing business needs throughout the organization.
 Led teams of subject matter experts through all phases of process redesign (mobilization, current
state assessment, customer assessment, best practices, future state visioning/strategy, blueprinting,
implementation and metrics development.
 Managed the implementation of Oracle e-Business suite. Detailed planning, reporting project
status, proactive recognition and resolution of issues across teams, and hands-on project guidance
to ensure completion of assigned projects.
 Rolled Out Oracle e-Business suite applications, modifications to standard forms and reports,
development of capabilities and interfaces in and out of the e-business suite, and end user training
and support for multiple applications in multiple geographies.
 Worked with the business analyst and development team to create models and to guide the
development team in terms of data and process integration requirements.
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Led the project, gathered data, did reporting, and security requirements, managed the ETL &
OBIEE developers; Ensured models are designed in a way that fits the requirements, but that also
met the strategic goals of the enterprise.
Successfully negotiated multiple million dollar sales & service contracts.
Experienced in working in a closed loop structure: Scope, Applicability, Development Process,
Execution, and Exit Plan.
Thorough knowledge and understanding of clients business needs and concerns, competitors and
prospective partners and alliances. Analyzed and provided service based on thorough
understanding of business issues.
Developed & maintained excellent vendor/client relationships.
HMSA BlueCross Blue Shield, Hawaii
4/06 – 9/06
Senior Project Manager (Contractor)
 Led HMO conversion project for QNXT TriZetto program.
 Developed an appropriate program management plans, WBS and determined actions necessary to
achieve desired results.
 Established Initial program scope, set-up program structure and standards as well as matrix to
measure on-track and dash board reports.
 Established realistic milestones and monitors adherence to master plans and schedules.
 Directed all resources and operations of the program within cost limitations and schedule,
including staff, systems, procurements, manufacturing, quality, logistics, and administration.
 Developed program control mechanisms to effectively measure results, expenditures, labor and
other resources necessary to manage program budget.
Regence Blue Cross Blue Shield – Portland
5/05 – 4/06
Senior Project Manager (Contractor)
 Led cross-functional planning and the implementation of TriZetto “Facets” claims system
 Program Manager Responsibilities:
o Managed the work of multi-functional teams (Interfaces, Reporting, Output Mgmt,
Conversions, Configuration, and other development teams) by structuring undefined issues
relative to project lifecycle and SDLC methodology.
o Directed 10 technical project teams (15 members per team) and activities include plans,
cost estimates, risk mitigation, and communication in accordance with technical standards
and processes. Provided direction and guidance with monitoring of work plans, issues,
risks, dependencies, staffing, deliverables and milestones.
o Leadership role across the entire systems development lifecycle and all Project Office
activities in monitoring and reporting of projects.
o Provided direct/indirect leadership of business and IT teams, produced workload analyses
and utilization reports, generated statistical forecast and trending reports, established the
service delivery model and developed/maintained standard operating procedures.
o Activities included the identification, development and management of new relationships
as well as the development and management of existing relationships to maximize mutual
benefit.
o Identified, developed and then supported or led strategic corporate initiatives intended to
accelerate business growth.
Lucile Packard Children’s Hospital/Stanford Hospitals & Clinics - Palo Alto, CA
Senior Project Manager (Contractor)
2/03 – 4/05
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Total ownership and management of Cerner Millennium Clinical Information Systems
implementation process including order review, project planning, resource scheduling and
coordination, site-specific system configuration design/recommendations, equipment/hardware
scheduling, system implementation, coordination of system integration and system start-up and
turnover.
o Technical Lead of the Cerner Millennium Clinical Application; clinical modules include:
CPOE, Access Mgmt, Imaging, Patient Care, Patient Accounting, Lab, Rad, Rx, Electronic
Medical Record, OR Scheduling, and SurgiNet.
o Managed and developed data conversion for all Meditech data into new Cerner CIS
application.
o Advised client on alternate methods of solving problems, recommend specific solutions
and recommend procedural flow of software for a specific clinical environment.
o Participated in other departmental projects such as systems integration and documentation.
Aetna Corporation, Blue Bell, PA
6/02 – 2/03
Senior Manager/Consultant (Contractor)
 Responsible for managing development new HMO Claims system, utilizing the new project
management methodology Aetna Project Life Cycle (APLC).
 Developed and implemented corporate strategy for data management and developed processes for
software application data quality.
 Managed data from the current, legacy HMO Claims systems must be transformed, tested,
scrubbed and loaded into the new National Claims System to support continuous, uninterrupted
claims processing and other system functionality.
 Accountable for implementing the APLC project methodology and tools. Responsible for
education and training of staff on new project management methodology and processes.
 Maintained IDX Lastword application.
 Responsible for resource allocations and forecasting for over 200 IT initiatives.
 Responsible for managing project team of 15 direct reports and 20 matrix regional team members.
Utilizing MS Project Central and Planview.
 Managed relationships and decision-making processes in large organizations.
 Created new business opportunities and dealing with high-level decision makers.
 Successfully negotiated multiple million dollar sales & service contracts.
 Experienced in working in a closed loop structure: Scope, Applicability, Development Process,
Execution.
Pacific Gas and Electric, San Francisco, CA
5/00 – 6/02
Independent Contractor - Senior Manager/Consultant
 Responsible for managing the enterprise-wide CIS data warehouse project.
 Re-engineered business processes for business functional units.
 Developed and implemented project management methodology; PMIBOK, as well as develop
project manager training and education programs.
 Project Budget for life-cycle 18 million.
 Managed Data Standardization for new data warehouse/data marts for each functional business
unit.
 Developed, implemented and managed the methods and practices for assisting our clients in the
integration of CRM applications; Oracle CRM (Ver 10.x, 11.x) and business processes to support
electronic messaging initiatives.
 Responsible for business processes, planning, budgeting, resource allocations.
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Team Lead of 35 people for mainframe data warehouse and client/server from the various
functional business areas.
Project schedule integration, resource balancing and task dependencies relating to the business
requirements. Developing project plans and coordinating project schedules.
Directed project resources in the allocation and assignment/completion of tasks.
Tracked and reported (verbally and orally) project status to various levels of management, business
sponsors and Project Office Completing design, construction, testing, training and transitioning
into Production Plan for post-Production support and handoff to Support Organization.
Change Management responsibilities: effectively managed client expectations and coordinated
across organizational boundaries.
Kaiser Permanente - Oakland, CA
11/97 – 4/00
Senior Project Manager (Contractor 11/00 – 6/02)
Medicare Finance - Northern California Region
 Developed business-planning processes, re-engineered business and application processes for
project initiatives to achieve corporate goals.
 Directly responsible for financial reporting with Health Care Financing Administration (HCFA),
including cost reports ACR's and MFPA's.
 Provided project management assistance regarding Medicare issues and ensures accurate revenue
and compliance with Medicare reimbursement regulations.
 Directed team of 10 members for financial and statistical information, designs/develops reports
and analyses, and assists in preparing specific Medicare financial reports.
 Worked with regional representatives to supply needed financial and statistical information to
maximize Medicare revenue, while maintaining compliance with applicable regulations.
 Managed project team with NIKU Workbench and Clarity.
 Developed MS Access Reporting tool and Issue/Risk capability.
Senior Project Manager (Contractor 11/97 – 11/00)
National Clinical Information System - National Clinical Masters DataBase Project
 Project Manager for National Provider Master database; developing National Clinical Information
System - enterprise-wide data warehouse and data marts. Epic Inpatient CIS Implementation.
o Developed strategic planning for KP-IT initiatives, business processes, project planning,
resource allocations, project budgeting.
o Developed project management office (PMO) Best-Practices program for enterprise-wide
solution. Project budget 20 million.
o Managed the EPIC migration project: Epic Clinic Doc, Epic Inpatient reports Patient Care
System, OE/ITS/EMR and General Financial.
o Data Conversion Manager has lead responsibility for data conversion activities in order to
meet claims processing and data repository needs for development of a Medicaid
Management Information System (MMIS).
o Managed data from the current, legacy MMIS systems must be transformed, tested,
scrubbed and loaded into the new MMIS to support continuous, uninterrupted claims
processing and other system functionality.
o Managed and responsible for coordinating conversion team resources and supports the
system development and implementation teams in meeting conversion timelines and
requirements.
o Developed work flows for Ancillary department's clinical data and definition of an
improved centralized application for point of care EPIC, IDX, McKesson CPOE, Orders
Management and Clinical Messaging.
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United HealthCare Corp - San Francisco, CA
10/94 – 10/97
Account Manager - Project leader for National Accounts statistical/network unit
 Developed a disease tracking application for the Medical Director of the Western Region to
identify high-risk patient population.
 Developed and designed a Clinical tracking program for the Western Region, which assisted in
identifying whether a medication is safe to use and effective against various diseases or medical.
Non Healthcare Experience
Bechtel Corporation - San Francisco, CA
Risk Manager
7/91 – 10/94
California State Senator- Pro-Tempore David Roberti - Sacramento, CA
6/87 – 06/91
Legislative Analyst
 Responsible for managing the Legislative Research and Analysis for California State Senator ProTempore David Roberti.
Education and Certification
BA, International Relations, University of California, Berkeley
PMP Certification
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