A Product of LumenSoft Technologies
(Enterprise Version)
“Complete solution for
Retail Chain Stores”
Lumensoft Technologies (Pvt) Ltd.
131-A, Abubakar Block,New Garden Town
Lahore,Pakistan
UAN:042-111-290-290
(www.LumenSoft.biz)
Proposal is valid for 21 days
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Few Candela Customers:
WARDA Collections
ORIGIN
COLOURS
Charcoal
Maria B.
Deepak Perwani
Mushrooms
Mausummery Lawn
Lime Light
Motifz
Rollover
Cherry Berry
EGO
Karma Enterprises
PFDC
Sapphire
House of Ittehad
Sokamal
Generation
Breakout
FOCUS
COUGAR
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Arti Mix
STITCH
Ammar Belal
Phulkari
Motifz
TAANA BAANA
Bumble & Bumble
Sheep Retail
Asim Jofa
Yasir Wahed
Nabeel & Aqeel (WARDROBE)
Engine
Hitch Hiker
Ismail’s
FAYVA
EPCOT
SPUTNIK SHOES
Comely
Starlet
CLIVE Shoes
Leather Point
K.E. leather
Metro Collections
Metro Fashion
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Hush Cat (Retail Chain Footwear) Faisalabad
Sage Leather
Raja Rani Shoes (Retail Chain Footwear)
Samia Azmay
Modila Shoes
Haroon’s
Green Valley (Retail Chain Grocery Mart) Bahria Town
Filter House (Retail Chain)
Cakes & Bakes
DAWN FOODS
Bread & Beyond
ENEM Store
Ferozsons (Pvt) Ltd.
Darussalam Publishers
GOSSIP
Servaid Pharmacy Chain
Fazal Din Pharma Plus
24/Seven (Grocery Chain)
Jahangir Sons
Contents
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Executive Summary .................................................................................... 6
Brief LumenSoft Profile ............................................................................. 6
LumenSoft Products ................................................................................... 6
Candela Brief Introduction ........................................................................ 7
Candela Versions ........................................................................................ 8
Candela Highlights ..................................................................................... 9
Product Deployment Plan ........................................................................ 10
TIME FRAME AND MAJOR MILESTONES ..................................................................... 10
TRAINING ............................................................. ERROR! BOOKMARK NOT DEFINED.
DOCUMENTATION ...................................................................................................... 10
Pricing Details ........................................................................................... 11
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Executive Summary:
This document contains a proposal for sale of Retail Management Software, Candela.
First a brief introduction to the company “LumenSoft” is given. Deliverables, financial
terms and delivery milestones are also part of this document. This proposal is valid for
21 days from date of submission.
Brief LumenSoft Profile:
Vision - LumenSoft has the vision to build retail management solutions which help
customers to become more competitive, deliver efficient services, and hence achieve
rapid business growth. LumenSoft strive to deliver scalable, user friendly, top quality
solutions to its customers. Customer satisfaction is what LumenSoft aspire for.
Company - LumenSoft Technologies (Pvt) Ltd. is an information technology
consulting company operating since February 2000. LumenSoft provides pre-packaged
software solutions for retail industry. Products are available for single location stores and
retail chain stores. Services include software installation, user training, after sale support,
and product upgrades. LumenSoft also provides retail consultancy regarding industry best
practices which maximizes value for investment made by the customers.
LumenSoft solution is being used by diverse retail segments including apparel, footwear,
fabrics, Grocery, cosmetics, toys, pharmacy, and gift items. This includes single location
stores and multi-location chain stores.
Customer Care and Support Services - LumenSoft takes all possible measures
to provide required assistance to its valued customers. LumenSoft has customer support
department and trained personnel to help customers in deployment of products and
provide after sales support for technical and operational tasks.
LumenSoft Products:
Candela – Retail Management System: is a complete barcode enabled solution
for management of retail businesses. It enables the retailer to manage its suppliers, its
own operations, and its customers. Thus Candela is complete supply chain management
system for retail operations. Up-to-date information of inventory, sales, receivables, and
payables is available at the desktop of the decision maker(s). This enables the
management to easily implement and enforce timely and informed decisions based on upto-date and reliable data.
Lightwave – Accounting Solution: Makes the day to day accountings operations
an easy job, thereby allowing the management to focus on core business activities and get
ahead of the competition. It provides quick and easy implementation, accurate and timely
processing of all the transactions, and improved decision support through better reporting
and analysis. It enables you to make informed strategic and operational decisions at
moment's choice
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Business Intelligence (BI) solution
Candela BI is an affordable, easy-to-use intuitive Business Intelligence (BI) solution
designed for customers who are using Candela Retail management system. It is a
complete “BI In a Box” solution which delivers all the components that make up a
Business Intelligence solution including Data Warehouse, ETL, OLAP, Reports,
Dashboards, KPIs, .
As a Business Intelligence solution that is designed exclusively for Candela Users‚
Candela BI transforms your data driven decision-making environment. Candela BI
analytics covers retail functions across your enterprise – Sales, Inventory, Suppliers,
Customers etc. LumenSoft is committed to ensure that at every stage‚ from your supply
chain to your stores‚ you benefit from the approach that comes with Candela BI
Solution. It incorporates a wide range of features including reporting‚ analysis‚
dashboards, and monitoring.
Quantum e-Store
Complete solution for your E-Commerce needs, now Candela powered business can sell
online with Quantum e-Store. Take your brick and mortar business online. Increase your
market reach having your store open 24/7.You can start selling online with minimal
investment. Multiple payment options for your customers are available. Quantum e-Store
is completely integrated with Candela RMS.
Candela Brief Introduction:
Candela is a complete barcode enabled solution for management of retail businesses. It
enables the retailer to manage its suppliers, its own operations, and its customers. Thus
Candela is complete supply chain management system for retail operations. Up-to-date
information of inventory, sales, receivables, and payables is available at the desktop of
the decision maker(s). This enables the management to easily implement and enforce
timely and informed decisions based on up-to-date and reliable data.
Candela can be configured in two different ways. First configuration is called Standard
configuration and is designed for managing the retail operations at grocery stores,
pharmacy stores, gift stores, and similar types of businesses. Second configuration is
called Assortment configuration and is designed for retail management in garments and
shoes industry. This configuration has extensive support for assortments and management
of product sizes and colors. All entries and reports are available in easy to use matrix of
products and sizes.
All standard POS hardware can be connected to Candela for managing the retail
operations. Any standard Barcode scanner can be connected to Candela for scanning of
barcodes. Hand held scanners can also be connected to the system. Customer receipts can
be printed by connecting retail receipt printers, thermal printers, laser printers, or
ordinary dot matrix printers. Barcodes can be printed using special barcode printers or
ordinary laser printers. Customer display or Pole display can also be connected to the
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system to show invoice details to the customers during product scanning. Cash drawer
can be connected to the system which opens up automatically when a new invoice is
generated by the system.
Candela is developed by a team of professionals having 30 man years of experience in
retailing domain. Research has been conducted regarding the issues and problems of
retail operations and solutions are designed which represent industry best practices.
Candela has evolved during last seven years of operation at leading retail stores
(including many Retail Chain Stores of Top brands)
Use of Candela guarantees significant improvement in sales to stock ratio. This means, a
retail business can achieve existing sales levels with much less stocks thereby increasing
profitability.
Candela is a powerful tool for management of inventory of retail chain stores. Its
intelligent inventory distribution and optimization algorithms maintain the required
inventory at stores. Stock transfers between stores is automated and centrally managed
through head office.
Candela Versions:
Candela Personal Edition (Single Store Version): This Candela version gives
efficient and cost-effective solution to retailers who own a single store, or want to
manage their multiple stores separately. This version also fulfils the requirements of
wholesalers. All features and reports of Candela (except the features of chain stores) are
available in this version of Candela.
Professional Edition (Chain Store Version): This Candela version is designed
for managing the retail chain stores and connecting the retail outlets and warehouses to a
central location (head office or factory). Candela Back-office is placed at the central
location and all outlets and warehouses terminals are connected to this back-office using
the Internet. This is low cost version with Limited features of stock optimization
Candela Enterprise Edition (Chain Store Version): This Candela version
enables the Chain Store owners to connect all the retail outlets and warehouses to a
central location (head office or factory). Candela Back-office is placed at the central
location and all outlets and warehouses terminals are connected to this back-office using
the Internet. This is full featured version with extensive support for automated stock
transfers, stock optimization, franchisee management etc.
Difference between Professional Edition and Enterprise Edition:
Both these versions are designed for managing the operations of retail chain stores. The
professional version is low cost version and has got limited features of stock
optimization. Some of the features, like automated stock distribution and optimization,
are not available in professional version. Professional version is available for businesses
which have small number of outlets or they want to have a good start with low initial
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investment in software. Professional version can easily be upgraded to Enterprise
version.
Candela Highlights

Centralized Management

One Step Data Transfer from Shops and Warehouses

Customizable and flexible to adapt to business needs

Flexible Products and Product Code Definition

Complete Bar code enabled software

Inventory management and Re-order levels

Automated stock refilling at retail outlets

Stock transfer and Optimization algorithms

Franchise Shops Management

Invoice Generation and Point of Sales

Supplier Management Module

Customer Loyalty Program - Member Club

Centralized Messaging System

Product Search Facility at Shops

Pilferage Control at retail outlets and warehouses

Reverse Logistics – Goods returned by customers in Claims

Physical Audits and Stock Takes

User Access security Management

Comprehensive Reports for Business Analysis
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Product Deployment Plan:
Time Frame and Major Milestones
Typical product deployment time is four to six weeks from the time of contract (for
organization having up to ten retail outlets. As the number of outlets increase, the
deployment time may increase)
In the first phase system study is carried out. Existing practices (for running businesses)
are analyzed and alternate practices are suggested to suit the product deployment.
Necessary hardware availability is checked and suggestions are given to the customer for
any required hardware. Inventory items hierarchy is discussed and finalized. Product is
deployed at the head office. Users are given the training and they use the system for some
time with dummy data. This phase takes from one to two weeks.
In second phase, system is configured according to actual data. Configurations like
definition of shops, products, sizes, and prices are entered by the users. LumenSoft
provides needed technical assistance. This phase takes one to two weeks.
In the third phase, system is used for actual data. Data of all the shops is entered at the
head office. All shop operations are performed from the head office. This gets stabilized
in one week time. By the end of phase three, the system becomes ready for installation at
the shops.
In the fourth phase the system is first installed at a shop which is closest to head office.
Then this is be followed by installation at other shops. The schedule for installation at
shops is finalized according to priority of the customer.
This project always requires interaction between LumenSoft and Customer. The
customer nominates one person who coordinates on behalf of his organization. Senior
management reviews about the deployment progress is essential and helps in smooth
deployment of the product in customer organization.
Documentation:
LumenSoft will provide video tutorials which will cover the operations of the software.
LumenSoft will also suggest the routine for taking backups, so that there is no accidental
loss of data.
Hardware Compatibility:
All hardware are not compatible with Candela Retail Management System. Customer
should consult LumenSoft, before buying hardware.
LumenSoft is complete solution provider and deals in all hardware related to retail
systems including Computers, thermal printer, Barcode Printer, Barcode Scanners etc.
However, customers are free to purchase hardware from any source and LumenSoft will
provide consultancy and give advice for purchase of hardware which works with the
software
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Pricing Details:
Business solution cost can be divided into following categories: Back Office License
cost, shop/warehouse License cost, deployment cost, maintenance cost, and hardware
cost.
Back Office License cost – Enterprise Version
Enterprise version is full featured version with extensive support for stock optimization and
features for automated stock transfers.
Candela back office license cost depends upon the number of shops or warehouses:
(1 – 5) Locations:
(6 – 10) Locations:
(11 + ) Locations:
3,72,000
4,68,000
5,64,000
License cost for each additional terminal (computers connected to server through LAN or
WAN) of back-office will be charged @ 14,200/- Typical deployment period is 4 to 6 weeks.
Note: License is non-transferable/non-refundable
Note: All software products and services are subject to 16% Sales Tax (Imposed by
Punjab Government)
Shop/Ware-House License cost
For License of software at a retail outlet/warehouse/Off-line POS 30,600 will be charged.
Additional POS License (On-Line Mode) for a shop can be provided for 14,200/This deployment is carried out in the head office and computer fully configured for shop
operations is handed over to the customer IT/Retail-operations department. On customer
request, deployment services at shop/ware-house site can be provided at additional cost.
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Deployment/Training service charges:
Deployment includes consultancy for infrastructure (including hardware selection, internet
connectivity), system configuration and training to system users.
LumenSoft will provide one time on site training facility to the people selected by the Customer
at customer Head office (only for Lahore) ,customers outside Lahore will be charged additional
payment regarding travel and accommodation expenses. The training will cover the system
usage and routine maintenance.
Cost of Accounting System integrated with Candela (If required):
Cost of accounting software integrated with Candela(Enterprise) : 119,500/Additional terminal license cost: 6,000/-
Support Service / Software Upgrade Cost (Optional)
Three months of free support services are provided as part of this software purchase. Also,
during these three months, software can be upgraded free of cost. This period starts from the
date of contract signing. After the expiry of this period, further services will be given through a
support & upgrade (SLA) contract.
Back-log period will be charged for SLA with effect from the date of expiry of complementary
service period.
Service Level Agreement (SLA)
Candela Monthly maintenance cost of Server 8,500/- ,Shop/warehouse/off-line POS
11,70/each and On-line POS 550/each- configured in the system (connected to back-office or
shop).
Lightwave monthly maintenance cost will be 5,300/- and additional terminal 550/ services will
include Site Visits (head office), Remote Log-in, Telephonic and Email support. Also, the
customer will be eligible for free upgrades and new features in future versions of software.
For customers outside Lahore additional travel and accommodation cost will be charged.
Maintenance fee is payable annually or bi-annually in advance.
During Maintenance, new releases of the products will be provided and deployed free of cost.
This includes new releases for additional features.
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Maintenance Service without any contract:
If customer does not enter into any formal maintenance contract then, in case of requirement,
maintenance services can be obtained from LumenSoft office @1600/hour. In this case
minimum service charges will be 1800/-.
Site visit/remote login service is not included in this package and site visit if required will be
charged mutually agreed between customer and LumenSoft based on time and effort required to
provide on-site services.
Please note that Software Upgrades cannot be provided against these maintenance services.
Service level charges will not be changed up to one year from the date of contract.
Note: All software products and services are subject to 16% Sales Tax (Imposed by
Punjab Government).
Total Cost of ownership is mentioned above. There is no other hidden cost.
Note: All software products and services are subject to 16% Sales Tax (Imposed by
Punjab Government).
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