Craig M. Chandler, PMP
1223 Fairfax Drive, Raleigh, NC 27609
craig@craigchandler.com
919.656.2626
Summary
Craig is a certified technical project and program manager. Craig has experience in Energy industry, HealthCare IT, and Internet
Advertising and Analytics. Managed product-centric projects from concept through product launch to sustaining operations. He has
excellent written and oral communication skills with ability to convey complex ideas to non-technical people. He constructively
handles difficult situations. He is equally proficient in planning and execution.
Experience
Allscripts – Raleigh, NC
January 2012 – Present
Senior Technical Program Manager, Hosting Solutions – Solutions Delivery
Craig is a key contributor to the design and implementation of Allscript's Cloud strategy. He is responsible for managing new and
existing product delivery by the Hosting Solutions / SaaS (Software as a Service) team. Work with globally disperse employees.
 Manage Solution Delivery intake(demand management), maturity assessment and governance
 Managing programs via phase/gate methodology from Concept through Service Design to Service Transition
 Manage $10+ million dollar programs from concept to delivery
 Designed and implemented processes (and tools) that meet ITIL v3 (using SharePoint, InfoPath, Excel, Nintex)
 Ensure appropriate compliance across multiple standards (SOX, HIPAA, MU II, DEA title 21, SAS70/SSAE16, SOC2)
 Communicate with Leadership team on multiple program/projects which vary in size and complexity
 Ambassador for Hosting Solutions team on multiple cross functional and leadership meetings
 Design, Development and creation of an implementation plan for proactive system fixes that prevent incidents
 Architecture evaluation ensuring hosting architecture meets functional and non-functional needs of the solutions
 Technology selection taking into account standards, cost, relationships, strategy, policies, while managing risk
 Write position papers, white papers, case studies, and architecture standards
 Work with Product, Program and Project Managers cross-functionally to scope, design and deliver hosted(cloud) solutions
Consert, Inc. - Raleigh, NC
November 2010 – November 2011
Wholesale Energy Program Manager, Strategic Initiatives
Responsible for assisting customers in identifying new opportunities for monetization utilizing the Consert Smart Grid solution within
energy markets and beyond. Coordinates with utilities, RTOs, ISOs, consumer and commercial entities to install the Consert system.
 Work with partners and vendors to identify synergistic opportunities, develop go-to-market plans, statements of work
 Develop Product Plans and Roadmap for lifecycle management
 Executive (C-Level) presentation development and delivery
 Conduct after-action, post-mortem and lessons learned meetings to learn and develop more efficient processes and solutions
 Acts as a customer advocate responsible for implementing and maintaining customer pilots and commercial engagements in
order to deliver customer satisfaction and generate potential additional revenue
 Work directly with multiple engineering teams and cross-functional stakeholders to ensure productivity and progress on
multiple concurrent projects. Assist with hardware programming and test when necessary.
 Work with software development to ensure wholesale market features were included in software release to my customers.
 Lead cross functional business units to achieve overall delivery against the agreed upon timeline and objectives
Progress Energy Carolinas (contract-TCS, Inc.) - Raleigh, NC
August 2009 – November 2010
Smart Grid IT Project Manager
Manage the wireless communications project for Progress Energy's Smart Grid Demand Side Management (DSM) initiative. This
Distribution System Demand Response (DSDR) initiative was designed to flatten voltage levels and lower by 1,000 megawatts the
company's need for new generation by the year 2017. This project is the real-world implementation of the ‘virtual power plant.’
 Help develop a multi-year, $20+ million full deployment plan, including resource leveling and financial projections
 Evaluate multiple communications vendors in RFI, RFP and telecommunications pilot worth over $500K
 Modeled business processes for telecommunications tasks and put level 3 procedures into place for execution
 Ensure compliance with contracts, federal and state regulations along with the safety of all team members
 Ensure all field deployments adhered to Progress standards, NERC (CIP, COM), and other standards as required
 Communicate progress being made on the feeder communications project weekly to program team and leadership
 Perform pre- and post- job briefings at T&D substations and other distribution sites. Collect briefing/safety forms
 Conduct Lessons Learned and After Action Meetings, follow up, and upload results in the PMO SharePoint project archive
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Microsoft Advertising - Raleigh, NC
April 2008 – July 2009
IT Operations Program Manager
As a member of the AdManager Operations leadership team, communicated vision and tasks, represented the 13 member team and the
product internally and externally, and ensured SLA and goals were met. This internet advertising division served over 43 billion ads
per month as a software as a service (SaaS) to global companies such as Viacom, IAC, Whitepages, Fairfax Digital, and Photobucket.
 Communicated accomplishments, future projects, and barriers to success through presentations, meeting minutes and
SharePoint sites to keep internal and external stakeholders informed
 Participated in twice yearly audits to attain and keep IAB, MRC, and SAS70 accreditation
 Developed and managed the Agile-based release management plan with cross functional leads to enhance coordination and
release an improved software as a service product and reduce the number of software incident tickets
 Managed over 150 ‘live’, ‘no-outage’ data center migrations, new installs and upgrades for globally disperse customers
 Directed variety of internal projects to improve uptime, service, process, and communication
 Conducted debrief/lessons learned meetings to improve communication, process & tools and include results in PMO archive
 Communicated planned/non-planned maintenance Technical Service Announcements to customers
Network Appliance (contract ResolvIT) – Raleigh, NC
November 2007 – March 2008
Lead Project Manager
Managed the daily project management activities for the content creation and production of a yearly training event for employees and
partners. Coordinated resources, tasks and deliverables across multiple technology ‘practices’.
 Developed best practices for this project and the ResolvIT PMO to provide a common framework in which to run every
project, produce meaningful and consistent reporting and communications, and achieve the stated project goals
 Facilitated discussions regarding course, content or production requirements with personnel globally
 Negotiated priorities and resolved conflicts among project stakeholders with varying personalities
 Documented agenda/minutes, and conducted weekly meetings to keep team focused on accomplishing the goals
Lenovo (contract TekSystems/CTG), Imaging Technology Center – RTP, NC
June 2005 – November 2007
Project Manager Customer Deployments
Managed multiple projects at a time, for large-scale customer projects (Adobe, Coca-Cola, Underwriters Laboratories, Cisco)
translating complex business requirements into elegant systems deployment solutions using ISO standards within tight schedules.
 Communicated directly with customers to gather requirements, generate test plans, deliverables and support
 Negotiation and management of statement of work changes
 Developed technical and process documentation to comply with ISO 9001 and Sarbanes-Oxley
 Managed development and deployment of system installations (operating system, settings, COTS and in-house software)
 Provided weekly project status and updated portfolio dashboards to communicate to the entire team
Wireless Communications, Inc. - Morrisville, NC
January 2005 – May 2005
Wireless Installer / Technician
Deployed standards-based, wireless communications infrastructure for local, county, state, federal and private-sector organizations in
NC, SC, and VA. Performed needs assessment and develop project specifications based on customer communications requirements.
Progress Energy Carolinas (contract ISS, Inc) – Raleigh, NC
April 2003 – January 2005
Wide Area Radio Project Assistant
Assist project manager and team leads across many departments to deploy a $45 million trunked, voice radio system and associated
tower site control systems with SCADA across NC and SC. This system was used as the blueprint for a deployment in Progress
Energy – Florida and was engineered, deployed and tested in two years and came under budget.
A4 Health Systems now Allscripts - Cary, NC
July 1999 – August 2002
Configuration Manager / Release Engineer
Managed multiple deployment projects providing seamless, integrated, and uniform installations of A4’s EMR, CDR, and Emergency
Department products. Compiled the code and remediated issues prior to including in deployments.
United States Postal Service (contract TRW/Northrop-Grumman) - Raleigh, NC
1997 – 1999
LAN Project Leader
Managed many enterprise-wide systems software and hardware deployment projects as a contract employee with the USPS. Met with
external vendors for support of current products and evaluate future products
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Pepsi-Cola Company – Somers, NY and Winston-Salem, NC
1994 - 1996
Senior Engineer
Managed corporate projects and provided tier 3 technical phone support for a user base of over 30,000 employees. Completed
migration projects on time, within budget, and saved the company over $250,000 by migrating the Pepsi NBU and PepsiCo
International helpdesks, with 3000+ users, to a centralized support center in North Carolina.
Professional Memberships
ToastMasters – Allscripts Raleigh Chapter member.
PMI – Project Management Institute, member ID 821724.
Awards / Honors Received
CLEAR Award. 2012, 2013. Allscripts.
Merit-based bonuses, 1999, 2000, A4 Health Systems (now Allscripts).
STAR Award & Certificates of Appreciation, 1998, 1999, EISS - United States Postal Service.
Finalist, America Online’s Greenhouse Project (1993 strategic planning, ideas, and creation: online music marketplace).
Eagle Scout, Boy Scouts of America.
Silver Bar Leadership trainer, Boy Scouts of America.
Cub Scout Den Leader 3 year tenure award, Boy Scouts of America.
Education
Marist College - Poughkeepsie, NY
Bachelor of Science – DOUBLE MAJOR: Business Management & Computer Information Systems. Dean’s List.
Post-college training:
Managerial/Business/PM: Crucial Conversations, 21 Irrefutable Laws of Leadership, Managing Agile Software Projects, Microsoft
Program Management courses(multiple), Five Minute Manager, Microsoft Operations Framework (MOF), Capability Maturity
Model® Integration (CMMI) seminars, Six Sigma seminars, PMI Project Management Professional, Dealing with Difficult People,
I-Speak Leveraging Your Communication Style, ITIL v3 Foundation seminars, Managerial Effectiveness, SCORE seminars.
Technical: MCSA: Windows Server 2012, NetApp University – Foundation classes, Clarity v13.3 Project Management software,
Planning Using Primavera Project Planner, SharePoint Administration, SharePoint with Bamboo Web Parts, Workflows with
Nintex, Microsoft Project 2010, MSFT Course 6294A: Planning and Managing Windows 7 Desktop Deployments and
Environments, CISSP & Security +, CCNA class & certification (certification expired), MOS 2010 Excel Expert – training,
Microsoft Project Server 2013.
SmartGrid/Electricity: Electricity 101 (Sungard and Frank McCamant), Energy Markets (Kathy Ball), Air Quality Compliance
(Trinity Consultants), Introduction to Air Quality Regulations (Trinity Consultants), Clean Air Act Workshop for the Power
Generation Industry (Trinity Consultants), PJM 101, Reliability Pricing Model (PJM), NERC Standards (PJM), PJM: Market
Settlements, PJM Demand Side Response, ERCOT Basic Training Program, Nodal 101, ERCOT Generation, ERCOT Load Serving
Entities, NYISO: Ancillary Services for Power Suppliers, NYISO: Transactions.
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