Michigan Bell Telephone Company - DBA SBC Michigan (SBC MI) Services Provided to
Southwestern Bell Communications Services, Inc. (SBCS/LD) & Ameritech Communications, Inc. (ACI)
Category of Service
General Description of Service
Specific Service Elements
A. Active Services – Non-Tariffed
General Services Agreement MI-600115 – establishes the
business relationship between SBC MI and SBCS/LD. All
Schedules are attached by reference to the General Services
Agreements. Effective – 10/31/00.
Schedule 148 - Network Fraud Control System Support Services covered under this Schedule will include- network
monitoring, fraud detection, fraud investigation, fraud
intervention, fraud management services, and Lost and Stolen
LD Proprietary Calling Card. Effective 4/29/03.
All services are provided on a an
exception basis- in that, if other
Long Distance Service Providers
are not charged for said services
rendered by Seller, then Buyer will
not be charged either.
Schedule 699 – Employee Concession - Services furnished
under this Schedule will consist of the issuing credits to Buyer's
employees on their monthly telephone bills in the amount of
Seller's charge(s) for local telephone service provided by Seller
during that particular billing cycle, using procedures currently
utilized for Seller's employee concession amounts. Effective
1/26/04.
Service Pricing Schedule T04801-MI-3W7 – Global Markets
Services - Includes but is not limited to receipt and handling of
customer questions about a pending order, receipt and handling
of customer inquiries, complaints, and appeals, provision of
customer information to Buyer, and receipt of potential service
affecting information from Buyer, and Third Party Verification
(TPV) information associated with alleged slamming complaints
lodged against Buyer after Buyer first fully investigates the
complaint. Also includes High Volume Calling Plan (HVCP)
indicator accessed by Telegence and ESON, ASON and ASON
+. Effective 4/1/04.
Service Pricing Schedule T04D01-MI-3W7 – Consumer Support
Services - Includes but is not limited to receipt and handling of
customer questions about a pending order, receipt and handling
of customer inquiries, complaints, and appeals, provision of
customer information to Buyer, and receipt of potential service
affecting information from Buyer, and Third Party Verification
(TPV) information associated with alleged slamming complaints
lodged against Buyer after Buyer first fully investigates the
complaint. Also includes Primary Interexchange Carrier (PIC)
Customer Account Record Exchange (CARE) Support and PIC
CARE Testing, and customer contact associated with Customer
Experience Evaluation (CEE) survey responses or direct
requests for contact addressed to the survey personnel.
Effective 4/1/04.
Service Pricing Schedule T04E01-MI-3W7 – Regulatory
Services - Includes but is not limited to providing updates on
state regulatory issues and state commission insight upon
request by Buyer. Effective 4/1/04.
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12/31/03
Michigan Bell Telephone Company - DBA SBC Michigan (SBC MI) Services Provided to
Southwestern Bell Communications Services, Inc. (SBCS/LD) & Ameritech Communications, Inc. (ACI)
Category of Service
General Description of Service
Specific Service Elements
Service Pricing Schedule T04G01-MI-3W7 - Business
Communications Services - Includes but is not limited to receipt
and handling of customer questions about a pending order,
receipt and handling of customer inquiries, complaints, and
appeals, provision of customer information to Buyer, and receipt
of potential service affecting information from Buyer, and Third
Party Verification (TPV) information associated with alleged
slamming complaints lodged against Buyer after Buyer first fully
investigates the complaint. Also includes High Volume Calling
Plan (HVCP) indicator accessed by Telegence and ESON, ASON
and ASON +, in addition to Primary Interexchange Carrier (PIC)
Customer Account Record Exchange (CARE) Support and PIC
CARE Testing, and customer contact associated with Customer
Experience Evaluation (CEE) survey responses or direct requests
for contact addressed to the survey personnel. Effective 4/1/04.
Account Maintenance Services (SBCS/LD) – Services consist of
the provision to customer of subscriber information on a
[daily/weekly] basis for subscribers who are presubscribed to
customer, including any changes in the subscriber information,
which are reflected in ACIS. Effective DateEffective 2/7/03.
Specific line information regarding
a subscriber shall only be provided
for those WTNs carrying
customer’s FID for Equal Access
End Offices in which the customer
purchases Feature Group D.
Billing & Collection Services – Services will include the provision
of Billing & Collection Services. Effective 10/22/03.
Electronic Three-Way Calling (E3WC) Slamming Protection
Agreement – Services include Slamming Protection that is
designed to guard that the subscriber’s carrier(s) selection
cannot be changed without direct express authorization from the
subscriber. Effective 9/30/03.
Intellectual Property/Proprietary Information Master License and
Sharing Agreement - Services as used herein shall mean but
not be limited to the provisioning of Intellectual Property and/or
Proprietary Information by Licensee in accordance with all laws,
regulations, and policies governing such transactions. Effective
11/26/01.
The provisioning of IP/PI shall be
for a valid business purpose and
the Licensor has determined
customers will not be adversely
affected, as defined in Operating
Practice 125.
IntraLATA Wholesale Service (IWS) Agreement Offers the
customer the ability to transport intraLATA toll calls placed by the
customer's end users over the SBC network. Effective 9/17/03.
On Line Inquiry Agreement (OLI) – Services consist of provision
by the AOC to SBCS, Internet access to Account information
system concerning customers that select SBCS as the primary
interexchange carrier, maintained in the AOC’s, Customer
Account Record Exchange (CARE) database. Effective 11/18/03.
B. Inactive Services
General Services Agreement MI-600101 – establishes the
business relationship between SBC MI and ACI. All Schedules
are attached by reference to the General Services Agreements.
Effective – 6/13/00.
Schedule 101 – Mail Services – Services covered include pickup
and delivery of intercompany mail, including sorting of mail and
transport between Company locations. Effective 6/5/00.
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Terminated 12/11/2002.
Terminated 1/1/2001.
12/31/03
Michigan Bell Telephone Company - DBA SBC Michigan (SBC MI) Services Provided to
Southwestern Bell Communications Services, Inc. (SBCS/LD) & Ameritech Communications, Inc. (ACI)
Category of Service
General Description of Service
Specific Service Elements
Schedule 103 – Health and Safety Services – Services include
consultation and delivery of program services designed to drive out
losses associated with incidents, promote compliance with
applicable government regulations, improve customer service, and
promote responsible business practices by partnering with clients in
the administration of Ameritech’s System for Safety, Environment,
and Transportation (ASSET) program. Effective 6/5/00.
Terminated 1/1/2001.
Schedule 113 – Employee Concession Services – Services
covered under this schedule consist of the provision of
employee concession services. Effective – 11/3/00.
Terminated 10/16/02.
Schedule 114 (ACI) – Joint Marketing Planning Services – Services
covered under this Schedule consist of providing planning, project
management and planning of joint marketing services required prior
to the launch of long distance services. Effective – 10/27/00
Terminated 1/1/01
GSA MI-600115 Schedule 114 – Joint Marketing Planning
Services (SBCS/LD) – Services covered under this Schedule
consist of providing planning, project management and planning
of joint marketing services required prior to the launch of long
distance services. Effective –11/1/00.
Terminated 12/2/03
GSA MI-600115 Schedule 194 – Pre-launch Long Distance
Inquiry Tagging – Services include but are not limited to: after a
customer initiates an inquiry regarding SBC Long Distance
services, the seller will offer to tag customer account for followup after SBC receives approval to offer LD in the customer’s
state. Effective 2/15/03.
No offer to tag a customer’s
account for follow-up will be made
unless customer initiates the
inquiry. Terminated 12/19/03
GSA MI-600115 Schedule 423 – PIC Care – Services include
creating a sample PIC Care file containing the most common
transaction types using mechanically generated data from the
production environment, modifying the data in order to mask
customer information and sending these records to Telegence
via the existing NDM connection. Effective 10/25/01.
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Terminated 12/6/01.
GSA MI-600115 Schedule 510 – Business Communications
Services – Services include but are not limited to participating in
interdepartmental teams to develop, document and maintain
business processes for order affiliate product; including project
managing service order design and developing mock service
orders to finalize service order design, etc. Effective 2/28/03.
Superceded 4/1/04 by
SPS T04G01-MI-3W7
and SPS T04801-MI-3W7
GSA MI-600115 Schedule 513 – Consumer Markets Group –
Services include but are not limited to participating in
interdepartmental teams to develop, document and maintain
processes for ordering affiliate product. Effective 2/28/03, 10/1/03
Superceded 4/1/04 by
SPS T04D01-MI-3W7
GSA MI-600115 Schedule 515 – PIC Care Support – Services
covered will include PIC CARE (Customer Account Record
Exchange) testing performed with Buyer account info to validate
Buyer’s abilities to process CARE data. Effective – 10/29/02,
11/26,02, 12/3/02, 3/3/03
Superceded 4/1/04 by
SPS T04D01-MI-3W7
and SPS T04G01-MI-3W7
GSA MI-600115 Schedule 547 – Regulatory Services - The
services include but are not limited to providing updates on state
regulatory issues and state commission insight upon request by
Buyer. Effective – 8/15/03.
Superceded 4/1/04 by
SPS T04E01-MI-3W7
12/31/03
Michigan Bell Telephone Company - DBA SBC Michigan (SBC MI) Services Provided to
Southwestern Bell Communications Services, Inc. (SBCS/LD) & Ameritech Communications, Inc. (ACI)
Category of Service
General Description of Service
Specific Service Elements
GSA MI-600115 Schedule 600 – IPPI – Services as used shall
mean but not be limited to the provisioning of IP/PI in
accordance with all laws, regulations, & policies governing such
transactions. Effective 11/26/01.
GSA MI-600115 Schedule 605 – Post Sale Customer Care Services include receipt and handling of customer questions
about a pending order, receipt and handling of customer
inquiries, complaints, and appeals. Seller will provide Third Party
Verification (TPV) information associated with alleged slamming
complaints lodged against Buyer after Buyer first fully
investigates the complaint. Effective 7/8/03.
Page 4 of 5
Specific services include, but are
not limited to sharing of software,
patents, trademarks, manuals,
reports, training courses, slides,
and photographs. Terminated 9/03
Superceded 4/1/04 by
SPS T04801-MI-3W7,
SPS T04D01-MI-3W7
and SPS T04G01-MI-3W7
Account Maintenance Services (ACI) – Services consist of the
provision to customer of subscriber information on a
[daily/weekly] basis for subscribers who are presubscribed to
customer, including any changes in the subscriber information,
which are reflected in ACIS. Effective DateEffective 4/1/99.
Specific line information regarding
a subscriber shall only be provided
for those WTNs carrying
customer’s FID for Equal Access
End Offices in which the customer
purchases Feature Group D.
Terminated 12/27/02
Agreement for the Provision of Engineering & Construction
Services – Services consist of engineering, design and
construction of ACI’s network facilities. Effective dateEffective
1/1/956.
Termination date unknown
Billing Performance Test Agreement – Services covered include
Buyers testing of AOC Billing and Collection services. Effective
7/24/01.
Terminated 4/2004
Consultant Agreement – Analyzing bad debt and adjustments.
Effective DateEffective 12/11/01.
Terminated 5/8/02.
MOU – Access to Conduit and Right of Way – This agreement
authorizes the attachment of Licensee’s cables, equipment and
facilities to Licensor’s poles or the placing of cables, equipment and
facilities in Licensor’s conduit or trench systems within specific
areas designated within contract language. Effective Date 12/6/96
Superseded (by tariff)
date 6/30/00.
MOU – Agreement for Rating, Recording, Collection and Payment
Services (Ameritech Prepaid Phone Card) – Service includes a prepaid telephone card product which enables an end user customer
to place an intraLATA or interLATA (including international)
telephone call from anywhere in World Zone 1) by dialing an 800
number and billing the call against the value the user has credited
to the card. Effective DateEffective – 1/31/97.
Terminated 10/16/02.
MOU – Agreement for the Provision of On Line Inquiry (OLI)
Services – Services include the provision of customer with dial
up access to Subscriber Information on the Ameritech Customer
Account Record Exchange (“CARE”) database. Effective
DateEffective 4/30/98.
Ameritech will furnish software to
the customer allowing such access
by personal computer for this
purpose through the Enhanced
Subscription Process (ESP)
software, which incorporates an
electronic bonding Graphical User
Interface (GUI). Terminated 4/2001
12/31/03
Michigan Bell Telephone Company - DBA SBC Michigan (SBC MI) Services Provided to
Southwestern Bell Communications Services, Inc. (SBCS/LD) & Ameritech Communications, Inc. (ACI)
Category of Service
General Description of Service
Specific Service Elements
MOU – Billing & Collections -Services covered under this Schedule
consist of those function performed by MB Billing & Collections
Department. Effective DateEffective – 5/1/99 & 8/1/00 (amend.)
Specific services provided consist
of obtaining billing and collections
services. Terminated 10/16/02.
MOU – Billing & Collections -Services covered under this
Schedule consist of those function performed by MB Billing &
Collections Department. Effective DateEffective – 3/17/98.
Specific services provided consist
of obtaining billing and collections
services. Superseded.
MOU – Billing & Collections -Services covered under this
Schedule consist of those function performed by MB Billing &
Collections Department. Effective DateEffective – 3/17/97.
Specific services provided consist
of obtaining billing and collections
services. Superseded.
MOU – Billing & Collections -Services covered under this
Schedule consist of those function performed by MB Billing &
Collections Department. Effective DateEffective – 6/3/96.
Specific services provided consist
of obtaining billing and collections
services. Superseded.
MOU – Directory Assistance Listings License Agreement –
Effective DateEffective 7/1/97.
Terminated 10/16/02.
MOU – License Agreement for Emergency Listings Data –
Services consist of Emergency Listings data furnished shall
consist of the names and telephone numbers of Emergency
Agencies used by Ameritech for operator services for the
provision of emergency call processing in the current geographic
areas served by Ameritech. Effective DateEffective 7/1/97.
Terminated 10/16/02.
MOU – Non-Exclusive Marketing & Sales Agreement – Services
include telco acting as agent to market and sell ACI products
and services. Effective Date – 5/7/97.
Specific services provided include
planning, project management and
implementation of joint marketing
services. Terminated 2/1/99.
MOU – Sublease Agreement – This agreement covers the
leasing of the premises located at 9022 Bowling Green,
Greenville, MI. Effective Date 10/1/87.
Mutual Services Agreement – Services and/or facilities provided
included in specificity on Service Orders. Effective Date 9/6/96.
Page 5 of 5
Terminated 9/30/00.
Miscellaneous services include
provisioning of public policy support,
mail delivery, security services,
labor relations, environmental health
and safety services, human
resources – staffing and training,
data processing, etc. Superseded
by GSA MI-600101.
12/31/03