PLAN Summary
Define the System
Process & Tools Workbook pages 66-90
Purpose:
•
•
•
Describe the characteristics of the system to be studied
Prepare for gathering data
Purpose is always to meet the students’ need
•
•
•
Complete Description of the system
Project Statement/Goal
Data Gathering Plan
Outcome:
Questions:
•
•
•
•
What is the problem? Why are we selecting it?
What is the current way this process is done?
What are the key measures for these processes? What is important about
the process?
The purpose of this strategy is to improve __________ as measured by
____________.
Possible Tools
•
•
•
•
•
•
Flow Chart (Picture of the current process)
Process Diagram
Measures (To determine current level of performance and gauge future
improvements)
Data Gathering Plan
Check Sheet
Run chart
Assess the Current Situation
Process & Tools Workbook pages 92-100
Purpose:
•
Have current and ongoing knowledge of the system’s
performance
Understand the patterns and trends in baseline data
•
•
Analysis of baseline data
Identification of special causes of variation
•
Outcome:
Questions:
•
•
•
•
How big of a problem is it?
What data do I have that shows the current level of performance (baseline
data) of the area I’m trying to improve?
What does the data tell us?
New insights from the data?
Why Collect Data?
•
•
•
•
•
•
Gain a better understanding
Track progress
Analyze gaps
Set, monitor and evaluate goals
Make decisions based on fact
Key component to continuous improvement
Possible Tools:
•
•
•
•
Affinity Diagram
Cause & Effect – Fishbone
Pareto Diagram (Identify key culprits of the problem)
Charts using data collected from data gathering plan: run chart, control
chart, bar chart, histogram
Analyze the Causes
Process & Tools Workbook pages 102-106
Purpose:
•
•
Identify & verify possible common causes of variation.
Generate improvement theory
•
Improvement theory
If we…
Then we…..
As measured by….
Outcome:
Questions:
•
•
What are the root causes that are producing the results I’m getting- as
evident in the baseline data?
Why? Why? Why? Why? Why?
Possible Tools:
•
•
•
•
•
Cause and Effect Diagram (Focusing on Key Culprits)
Fishbone Diagram
Relations Diagram
Pareto Diagram
Affinity Chart