Public Health and Intelligence
Associate Director Knowledge Management
37.5 hours/week - Permanent
AfC Band 8c £55,548 - £68,484 per annum
Location – Gyle Square, Edinburgh or Meridian Court, Glasgow
As a vital part of NHSScotland, NHS National Services Scotland’s (NSS) mission is to enable and support the
delivery of better health and better care, working in partnership. We do this by providing a range of specialised
support services that enable NHS Boards to focus their efforts on delivering health improvement and patient
care.
The Public Health and Intelligence (PHI) Strategic Business Unit (SBU) of NSS has a mission to ‘transform
information into evidence for action to protect and improve health and well-being in Scotland.’ The SBU
currently discharges it mission via two well recognised NHS Scotland brands namely: Information Services
Division (ISD) and Health Protection Scotland (HPS). Both of these brands are highly respected in their
respective areas. ISD is largely responsible for Scotland being viewed as having amongst the best health
service data in the world. Few other countries have information which combines high quality data, consistency,
national coverage and the ability to link data to allow patient based analysis and follow up. With strong links
across the UK and Europe HPS is internationally recognised for its health protection roles of surveillance,
monitoring, infection control, emergency response coordination and specialist advice.
As a knowledge based organisation, this new post is by definition vital to achieving the SBU mission. Without
effective knowledge management we will be limited in our ability to develop and share knowledge both within
and out with the business, which in turn will reduce our potential health impact at a national level. As such this
post is an opportunity to have a major national level influence in supporting delivery of the NHS Scotland 2020
Vision through shaping knowledge management in the public health information and intelligence environment.
The vision for the future of PHI is an exciting one. With the integration of health and social care and the reform of
public services in Scotland there is an opportunity for PHI to deploy its unique capabilities in information and
intelligence to have a major positive health impact by working beyond the NHS and linking data across
organisations. Alongside this vision, there is a requirement to develop and deliver a knowledge management
strategy that will optimise our capabilities in this new environment.
As a member of the Senior Management Team of PHI, you will advise on all matters of knowledge management
and share in the leadership of the whole SBU. You will lead a small team of staff working in the Knowledge
Management Service area, but it is in the external facing aspects of the role that your leadership will be most
important. You will be required to have the necessary leadership and authority to have influence with senior
stakeholders across a range of bodies including Scottish Government, Special and Territorial Health Boards,
academia and the wider public sector.
Our benefits package includes final salary pension scheme, comprehensive range of work life balance policies,
occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
For an informal discussion on the post, please contact Phillip Couser, Director PHI on 0131 275 6849.
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
For an application pack please complete the online application
www.jobs.scot.nhs.uk. The Reference number for this post is G21962
form
on
the
SHOW
website
Closing date for completed applications is 12 noon on 22nd April 2014
Please note that only those applicants called for an interview will be contacted. If you have not
received a response within 4 weeks of the closing date, please assume that you have been
unsuccessful on this occasion.
Further information on NSS is available from: www.nhsnss.org.
NHS National Services Scotland is the common name of the Common Services Agency for the Scottish Health
Service.NHS National Services Scotland is an equal opportunities employer
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
Supplementary Information for Associate Director Knowledge Management Public Health and Intelligence (PHI) Strategic Business Unit (SBU)
1. Context
This information supplements the information in the job description for Associate Director
(Knowledge Management) for the Public Health and Intelligence Strategic Business Unit.
There are four other Associate Director posts covering Data Management, Strategy and
Business Development, National Information and Intelligence and Health Protection. This is a
new post which will work closely with the PHI Director, Medical Director, Associate Directors
and other senior staff to provide leadership and management to the SBU strategic,
operational and people objectives.
2. Key responsibilities of the post.
Knowledge Management (KM) can be described as a key strategic function that combines the
creation and harvesting of knowledge with the role of management to ensure the use of
systematic and quality assured processes in the generation and delivery of the final
intelligence outputs
The Associate Director (Knowledge Management) post is therefore considered to be critical to
achieving the SBU mission of transforming information into action, by ensuring that the
intelligence derived from PHI’s activities is actively applied to benefit public health in Scotland.
Continual dialogue with key external stakeholders is an essential component of designing and
delivering a successful KM function and will be a key aspect of the post holder’s role.
This is a highly specialised national post requiring experience of working within a multiprofessional network. The post holder will provide strategic and specialist leadership across a
broad range of knowledge services on behalf of internal and external stakeholders to define,
develop, support, encourage and promote the best practice of Knowledge Management within
PHI and enable the effective sharing of PHI’s intelligence outputs.
Knowledge Management activity occurs across the whole of PHI. The post holder will have
lead responsibility for the future development of a pan-PHI Knowledge Management strategy
and programme of work.
Successful development of the strategy and delivery of associated products and services will
depend upon a collegiate and collaborative process involving matrix working across all the
SBU functional groupings.
The post holder will champion the concept of Knowledge Management within the
management structure of PHI, provide professional strategic leadership focus for Knowledge
Management within PHI; ensure attainment of Knowledge Management as a strategic
objective and provide leadership for a coordinated and consistent approach to the delivery of
the Knowledge Management function. The cross PHI leadership role is deemed to be the
primary requirement and should be distinguished from the line management function. The
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
post holder will be responsible for ensuring that Knowledge Management is recognised as
lying at the heart of the PHI mission, underpinning PHI’s key functions and activities and is
openly acknowledged as the primary underpinning philosophy that guides what PHI does.
The post holder will ensure there is concerted and coordinated effort to explain and promote
the language of KM, its concepts and principles at all levels within PHI.
The post holder will ensure that intelligence outputs PHI creates for its external stakeholders
are designed, produced and delivered in compliance with a set of quality assurance standards
based on Knowledge Management principles. Developing such standards, achieving pan-PHI
agreement, and promoting their use are core responsibilities of the post.
Recognising that people are our key knowledge asset, the post holder will lead workforce
strategy, education and development for the SBU. This will require close liaison with the NSS
leads in these areas, as well developing external links, in particular with NHS Education
Scotland, to support leadership in specialist areas where it is appropriate for PHI to take a
national leadership role.
To achieve success in its mission it is essential that the SBU understands the intelligence
requirements of its customers and stakeholders and has the feedback necessary to shape its
offerings to meet them. This feedback is essential in the cycle of knowledge management
and is why the post holder will also lead on developing and delivering the SBU’s stakeholder
and customer engagement strategy. This will require close working with the SBU’s business
development area and also the marketing and customer engagement resources at NSS level.
The post holder will be a senior member of the PHI strategic leadership and governance
group and will participate in cross cutting activities in support of the work of the group. The
post holder will be involved in internal and external committees and will provide support and
intelligence to the Scottish Government and other NHS and non-NHS groups and
organisations as required.
.
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
JOB DESCRIPTION
1. JOB DETAILS
Job Title:
Associate Director
Immediate Senior Officer/Line Manager:
Director
Department(s):
Planning, Performance & Business Development
National Information & Intelligence
Data Management
Knowledge Management
Strategic Business Unit (SBU):
Public Health and Intelligence (PHI)
2. JOB PURPOSE
Play a lead role in developing and implementing the strategic direction and policy of the “Public Health
and Intelligence” SBU. Build and maintain deep partnerships with leaders in NHS Scotland, Scottish
Government, Local Authorities, Universities and partner organisations, including UK and International
bodies, to ensure that the SBU’s products and services are in line with stakeholder priorities.
Provide leadership and expertise to one of PHI’s major business functions, combining strategic focus
with determining and leading the delivery of the intermediate objectives.
Direct and control the resources (budget and staffing) of the business function in order to develop and
deliver high quality and innovative information services and maintain an appropriately skilled and
motivated workforce.
Provide expert professional advice to stakeholder, customers and staff in order to optimise best value
from the SBU’s services.
3. DIMENSIONS
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
The post-holder is accountable for one of the SBU’s major business functions, comprising up to 150
multi-disciplinary staff. Staffing includes senior managers, epidemiologists, statisticians/analysts, data
managers, pharmacists, medical/other professional staff, librarians, web and publishing, education and
business support specialists/staff. .
The post-holder has responsibility for controlling a total budget (capital and revenue) of up to £7.0m,
covering staff, capital projects, contracts, equipment, supplies and expenses.
Customers include: Scottish Government (SG), NHS Boards (and other NHS Organisations), Local
Authorities; professional bodies such as Royal Colleges, the Scottish Parliament, Public Health England,
European Centre for Disease Control the World Health Organisation, Universities, other partner
organisations, the media, the public, commercial organisations and research bodies.
For new projects, a level of workforce flexibility will be required and it is expected that staff across the
SBU will work jointly in short life teams, as necessary. The post-holder must manage the conflicting
demands that this entails, negotiating with and influencing customers in terms of timescales and
deadlines.
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
4.
ORGANISATIONAL CHART1
Director
Associate
Director
Health
Protection
Services
Associate
Director
National
Information
&
Intelligence
Associate Director
Knowledge Management
Service
Managers
Associate
Director
Data
Management
Associate
Director
Planning,
Performance
and Business
Development
SBU Medical
Director
Programme
Managers/
Specialist Leads
Note: 1 Each Service Area is staffed according to the business requirements of that
Service Area. This structure chart outlines the direct reporting lines for the
Knowledge Management Service Area.
5. ROLE OF THE DEPARTMENT
Public Health and Intelligence (PHI) is a strategic business unit (SBU) within National Services
Scotland (NSS), part of NHS Scotland. PHI provides health information, health intelligence, statistical
services and advice, health protection services that support the NHS in progressing quality
improvement in health and care facilitates robust planning and decision making.
PHI works in partnership with a wide range of organisations – NHSScotland, NHS Boards, hospitals,
general practitioners, Community Health Partnerships, local authorities, universities, voluntary
organisations, and many other care and service providers, including UK and International bodies.
Our Mission: To transform information into evidence for action to protect and improve health and wellbeing in Scotland.
There are six main services within PHI which have been set up to meet these challenges.
Associate Directors are accountable for the delivery of services within Strategy & Business
Development, National Information & Intelligence, Data Management, Knowledge Management
and Health Protection. Associate Directors will work closely with the Heads of Service,
Service Managers and with clinical leads within the Clinical Leads Service. Responsibilities of
Services and Teams:
Planning, Performance and Business Development
 Strategic planning for the National Information & Intelligence Framework requirements of PHI and
for Business Development opportunities for new bespoke specialist services.
 Oversight, development and ongoing delivery of work that generates additional revenue through
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.

the provision of bespoke specialist services and
Provision of management resource and support for product development and oversight of
additional revenue generating work delivered by the National Information & Intelligence or Data
Management Teams.
National Information & Intelligence
 Delivery of National Information & Intelligence Framework requirements of PHI.
 Delivery of additional Scottish Government sponsored project work and topic specific additional
revenue generating work.
 Delivery of routine information services, including PQs, Information Requests, publications.
Knowledge Management
 Lead the development of the PHI Knowledge Management Strategy and the tools which support its
delivery, including library functions, web and publishing
 Support delivery of good professional practice in health protection and dissemination of impartial
expert advice on health protection
 Oversight, development and delivery of systems to communicate about risks to health and their
management, including Hazard Coordination
 Workforce Education & Development
Data Management
 Delivery of Data Management Services across PHI and provision of support to NHS Scotland for
submission of national data.
 Delivering modernisation of the national data in line with the National Information & Intelligence
Framework.
 Information and Data-set Governance
Health Protection
 Monitoring the hazards and exposures affecting the people of Scotland
 Coordinating national health protection activity
 Facilitating the effective response to outbreaks and incidents
 Monitoring the quality and effectiveness of health protection services
 Research and development into health protection priorities
 Development of an effective health protection workforce across Scotland
 Assessment of risks to health and advice on their prevention, control and mitigation.
Clinical Leads
 Professional medical, nursing, pharmaceutical and AHP services
 Clinical Governance
 Research Governance
 Information Governance
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
6. KEY RESULT AREAS
1. Accountable for a business function comprising up to 150 staff in multidisciplinary teams spread over
multiple service areas which are responsible for the development and delivery of high quality
specialist services to support the strategic aims of NHS Scotland and its partners. Ensure customer
and stakeholder needs are understood and met, work is appropriately prioritised, staff are deployed
timeously to priority areas and work is delivered according to agreed deadlines.
2. Lead the development, agreement and implementation of the SBU long term strategic plan (typically
5 years) and key priorities, and the development and delivery of the Divisional customer engagement
strategy and plans. Responsible for the setting and delivery of PHI’s Business Plan objectives
3. Responsible for the development of robust financial, workforce and annual operational business
plans to ensure agreed service and performance levels are met. Utilise best practice in corporate
and operational planning, governance and risk management, and business performance
management reporting. Ensure that policies, procedures and standards, are developed and
implemented, covering all aspects of financial, information, staff governance and professional
statistical standards.
4. Build and maintain deep partnerships with customers and stakeholders in the Scottish Government,
NHS Scotland, local authorities, universities and partner organisations, including UK and international
bodies, to ensure the SBU is recognised as an essential contributor to national and local strategy and
policy development. Lead robust stakeholder engagement in the development of the strategies so
that the organisation continues to be aligned with, and relevant to, stakeholder needs, maintaining
strong relationships while potentially unwelcome prioritisation decisions are made. In addition a key
role of the post-holder is to establish effective partnership working with representatives from a range
of professional and staff side bodies.
5. Accountable for the budgetary control (up to £7million per annum) within own business function.
Proactively market PHI’s services and products, through discussions with the Scottish Government,
NHS Scotland and partner organisations in line with their priorities, negotiating and securing
adequate funding. Prepare, negotiate and obtain budgetary agreement from internal and external
sponsors, including where appropriate the development of work that generates additional revenue,
ensuring that active controls are set to monitor ongoing expenditure, and taking corrective action to
ensure that spend remains within agreed levels. Ensure the SBU demonstrates value for money
and achieves cash releasing efficiency savings whilst maintaining and improving service levels and
customer satisfaction.
6. Promote and embed information based, and evidence based policy making, evaluation and decision
making. Represent the SBU at a strategic level, participating in national policy forums to ensure that
relevant information is made available for policy development and evaluation of NHS Scotland and
partner organisations.
7. Provide national leadership for the ongoing development, modernisation and integration of key
information systems by working with a wide range of clinical and managerial stakeholders, thus
ensuring that the SBU’s products and services develop to meet the changing needs of NHS Scotland,
the Scottish Government and partner organisations
8. Implement nationally agreed requirements for new information to support health and care integration
and continuous improvements in service planning and provision and in the health of people in
Scotland, in collaboration with clinical, senior professional, academic and research partners.
Implement research and audits where appropriate.
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
9. Direct change and ongoing service improvement against a background where expert/stakeholder
opinion may differ. Identify and drive forward initiatives for modernisation and quality improvement
along with productivity gain. Develop innovative solutions to evolving requirements for information
and knowledge management and make best use of current technology, data processing and security,
and epidemiological and statistical methodologies.
(continued on next page)
10. Recruit, lead, manage, motivate and develop high quality staff to ensure they are able to meet new
challenges and are adaptable to the significant continuing technological and cultural changes taking
place within NHS Scotland and its partners, and have the required skills, knowledge and behaviours
to respond to this. Responsible for developing staff to have a strong understanding of the operating
context of their stakeholders. Responsible for ensuring that a consistent approach is cascaded
throughout the SBU, and maintained within own business function.
11. Deputise for the Director as required, maintaining an understanding of operational requirements outwith own business function.
7. ASSIGNMENT AND REVIEW OF WORK and DECISIONS AND JUDGEMENTS
The post-holder is responsible for providing high level strategic and operational leadership for
one of SBU’s major business functions. The post-holder is fully accountable for the delivery of
business objectives, management of performance, and quality of deliverables in their area.
The post-holder has autonomy to determine strategy, allocate resources and methods for
achieving business objectives. Strategic objectives, policy planning and specific projects can be
set over varying time frames from annual business planning to 5 year strategic planning. The
post-holder ensures appropriate governance is in place for aspects of their business plans,
including stakeholder engagement, performance and quality management, and management of
risk.
He /she participates in the formal Divisional performance appraisal scheme with annual objective setting
and takes a proactive approach in the formulation of a personal development plan which supports the
maintenance of the deep multidisciplinary knowledge required. The Director will undertake evaluation of
results and objectives.
8. COMMUNICATIONS AND RELATIONSHIPS
Internal

Director, Medical Director, Clinical Directors, other Associate Directors, Heads of Service, Clinical
Leads, Consultants in Public Health Medicine, Consultant Nurses and other senior managers on an
informal basis to gain business intelligence, influence support for innovative solutions, to share vision,
approach, objectives, progress, funding / budgets, staffing resource requirements and matters
relative to the various projects. On a more formal basis attend annual and 6 monthly cross Division
strategic and priority setting meetings.

Regular meetings with Service Managers and other staff in own Service Areas to discuss priorities
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
and monitor progress and performance towards business plan objectives.

The post-holder is required to have effective working relationships with NSS Board Executive
Directors to ensure that existing cross divisional programmes of work are effectively planned and
managed, that opportunities for collaboration are fully explored and that resources required from
other areas of NSS can be utilised to maximise effectiveness and value for money.
External

The post-holder is required to build deep partnerships with a wide range of external stakeholders, in
line with the divisional customer engagement strategy and plan, including Scottish Government
Directors and Divisional Heads, NHS Board Chief Executives, Local Authority Directors, senior
clinicians and heads of other partner organisations such as Audit Scotland NHS Education for
Scotland, Public Health England, European Centre for Disease Control, World Health Organisation,
Universities, other national bodies including SEPA, Scottish Water and the Health and Safety
Executive. These relationships are essential to ensure that existing PHI products and services are
meeting stakeholder requirements, are fully funded and that proposals for new work are fully
discussed, resources negotiated and future strategies developed.

Excellent negotiation and interpersonal skills are required to ensure relationships are maintained
while potentially unwelcome changes are implemented.

The post-holder is required to chair / attend national groups relative to specific projects e.g.
development of national data collection systems; development of statistical methodology or
Knowledge Services to inform government policy.

Excellent written and oral communication skills are required since the post-holder may be required to
present proposals, persuade stakeholders to invest and fund projects and explain highly complex
technical topics in a way that can be understood by non technical or lay audience. Key elements
include attending and presenting at workshops, conferences and meetings; representing PHI on
national strategy groups, debating policy and strategy relating to public health and intelligence issues
and developments, contributing to newsletters and websites. This will include responding to media
enquiries and dealing with representatives from political parties.
9. MOST CHALLENGING PARTS OF THE JOB
Deliver necessary but sometimes unwelcome change which may impact on ways of working with
stakeholder organisations and PHI. Influence, reach agreement and implement strategy where there
may be strong differences of opinion across stakeholder groups about the development of specific
products and services with limited resources.
Maintain relationships and agreed service levels with key customers and stakeholders in a climate of
increasingly limited resource.
Build a culture of quality, continuous improvement and development that ensures the information
products and services are not just fit for purpose but demonstrate value for money and develop in line
with the demands of stakeholders, changes in models of service delivery, exploit technological advances
and anticipate future needs, within the constraints of time, resources and workforce skills.
10. SYSTEMS
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
Accountable for the operation, development and quality assurance of NHSScotland-wide information
systems under the remit of own Service Areas, delegating authority to direct reports as required.
Initiate, lead and manage the design and development of new data sets and databases, and knowledge
management systems, championing the use of latest technology and statistical methodologies, often in
uncharted territory e.g. the use of web based-technology to meet the eHealth Strategy or the
development and/or integration of new data sources, including non-Health based data
Responsible for working with stakeholders (e.g. Scottish Government policy leads, clinicians) and/or
project sponsors to define and develop clear, detailed specifications of requirements, using specialist
knowledge and expertise for new developments in order to monitor government policy or support new
national initiatives including the National Information & Intelligence Framework and to ensure proposals
meet current NHSScotland National IM & T policies.
To promote the integration of approaches to timely data capture and analysis, and knowledge
management systems, championing consistency and interoperability in data collection systems and the
reuse of clinical data for indirect uses; thus avoiding duplication of effort while promoting the use of
established quality controlled national systems
To promote the integration of approaches to knowledge management systems, timely data capture and
avoidance of duplication of effort while promoting the use of established quality controlled national
systems.
Use of NSS financial reporting systems to monitor budgets and determine costing for new services.
Use of electronic risk register.
Ensure staff work, store and transmit data in accordance with data protection, freedom of information and
confidentiality principles.
11. PHYSICAL, MENTAL, EMOTIONAL EFFORT
Physical Effort:
Frequent requirement for sitting at a key board e.g. 2-3 hours at a time with (appropriate breaks).
Requirement to carry heavy equipment to internal and external meetings (e.g. laptop and/or projector).
Frequent travel required which may include driving between 2 and 3 hours; also travel by train and by air.
Mental Effort:
Strong element of unpredictability in working day. The ability to make sound judgements, deal with
unpredictable interruptions and meet deadlines, using own initiative. Requirement for post-holder to
change from one task to another, prioritising effectively and adjusting plans
Substantial mental effort required in terms of problem solving, juggling demands, and negotiating and
influencing senior, Executive level customers in respect of competing priorities
Sustained concentration, 2-3 hours at a time required to create and review complex analyses and
reports.
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
Frequently required to work to tight deadlines.
Ability to sustain mental effort and attention required to chair strategic working groups, ensuring
discussions remain focussed and balance of views extracted.
Regular requirement to develop, deliver and debate presentations to senior management and
professionals.
Ability to quickly assess customer requirements and mentally associate these with current or emerging
statistical/information methodologies.
Emotional effort:
Frequent exposure to strongly held, conflicting stakeholder views and resistance to change. Required to
deal with these with skill and diplomacy to build rapport and gain co-operation and compliance. Required
to maintain emotional resilience to see major work/change programmes to completion.
Provide advice and support to staff and colleagues to maintain emotional stability through times of
change and conflict.
Required to handle and resolve conflict and challenging behaviour during meetings or discussions, and
through other channels, especially where these are related to service development or strategic matters.
Occasional exposure to distressing or emotional circumstances in relation to staff discipline and
grievance matters.
12. ENVIRONMENTAL/WORKING CONDITIONS & MACHINERY AND EQUIPMENT
Standard office conditions and equipment.
Standard keyboard skills.
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
13. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB
Educated to degree level in a relevant discipline with an appropriate postgraduate qualification in a
health informatics, public health or management discipline, or equivalent experience.
Significant demonstrable experience in a number of key areas including:
 Senior management experience, covering all aspects of financial, performance and risk
management, within a large complex organisation preferably within the NHS or public sector.
 Management of major projects and initiatives, with a deep knowledge of the breadth of information
service issues within health and health care. Proven experience of project management and/or
acting in an advisory capacity in a statistical or research environment is essential.
 Developing effective customer relationships and working in an environment where customer
engagement is a key focus.
 Proven skills in leading and managing specialist and multi-disciplinary, high calibre staff. Postholders are expected to keep abreast of, and contribute to changes to, relevant policies and
guidelines which impact on their staff (e.g. PIN guidelines, HR policies) or the way their business is
delivered (e.g. Freedom of Information Act).
 Wide ranging knowledge of the strategic direction and priorities for the NHS Scotland and have the
necessary vision, experience and influencing skills to drive strategic information development. This
requires comprehensive knowledge of, and experience in dealing with, information sources for
health and social care and modern technology to deliver solutions.
Excellent communication skills, including the ability to simplify and communicate complexity, and the
maturity to operate at all levels within NHS, and other care service providers, including voluntary
groups.
The post-holder should have vision and imagination and should be change, action and results
oriented.
14. JOB DESCRIPTION AGREEMENT
Job Holder’s Signature:
Date:
Head of Department Signature:
Date:
HR Representative’s Signature:
Date:
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
PERSON SPECIFICATION
This form must accompany the Job Description to which it refers.
Job Title
Associate Director
Job Reference
G21962
AfC Band
Band 8C
Requirement
Essential
Desirable
QUALIFICATIONS
Educated to degree level with an
appropriate postgraduate
qualification in a health
informatics, public health or
management discipline, or
equivalent experience.
TRAINING
Policies and guidelines which
impact on their staff (e.g. PIN
guidelines, HR policies) or the
way their business is delivered
(e.g. Freedom of Information Act).
EXPERIENCE
Significant demonstrable senior
management experience,
covering all aspects of staff,
financial, performance and risk
management, within a large
complex organisation.
Previous experience in an NHS or
public sector environment.
Demonstrable experience of
developing effective customer
relationships, including building
deep partnerships with
stakeholders to ensure their
requirements are understood, and
ensuring resulting business
strategies are aligned with, and
relevant to, their needs, in line
with overall priorities.
Previous experience in
establishing effective working
relationships with professional
and staff-side bodies.
Wide ranging knowledge of the
strategic direction and priorities
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
Requirement
Essential
Desirable
for the NHS Scotland and have
the necessary vision, experience
and influencing skills to drive
strategic information
services/knowledge management
development. This requires
comprehensive knowledge of,
and experience in dealing with,
information and knowledge
sources for health and social care
and modern technology to deliver
solutions.
Proven experience in the
management of major projects
and initiatives, with a deep
knowledge of the breadth of
public health and intelligence
service issues within health and
health care.
Proven experience of project
management and/or acting in an
advisory capacity in a knowledge
management, statistical or
research environment is
essential.
Proven skills in leading and
managing specialist, multidisciplinary, high calibre staff.
Experience in leading and
managing change.
PERSONAL QUALITIES
Excellent oral, written and
presentational communication
skills, including the ability to
simplify and communicate
complex information
Excellent interpersonal and
influencing skills, with practical
expectation of what can be
achieved
Self-motivated, proactive and
innovative (able to act
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
Requirement
Essential
Desirable
autonomously).
Able to prioritise work and work
effectively against a background
of change and uncertainty.
Adaptable to situations, can
handle people of differing
capabilities and attitudes.
Demonstrate a commitment to
personal and staff development.
GENERAL
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
Summary of Key Terms and Conditions of Post
Division/Department:
Public Health and Intelligence
Location:
Glasgow or Edinburgh
Job Title & AfC Pay Band:
Associate Director Knowledge Management
Salary/Salary Scale:
AfC Band 8c - £55,548 - £68,484
Conditions of Service:
Your terms and conditions of service are in accordance with the Agenda for
Change Terms and Conditions Handbook. Agenda for Change comprises a
National pay system and job evaluation scheme for the Health Service, a
harmonised set of terms and conditions of employment and a Knowledge and
Skills Framework.
Hours of Duty:
The standard full-time hours for NHS staff are 37.5 hours, exclusive of meal
breaks, normally to be worked over 5 days per week. The hours of this post
are 37.5.
Annual Leave:
The annual leave arrangements are:
o
o
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27 days (202.5 hours) on commencement
29 days (217.5 hours) after 5 years’ service
33 days (247.5 hours) after 10 years’ service.
8 public and statutory holidays are also available within the leave year.
Superannuation:
All new entrants to NHS National Services Scotland who are
aged sixteen but under seventy five will be enrolled
automatically as a member of the NHS Superannuation
Scheme (Scotland). The pension scheme is provided by the
Scottish Public Pensions Agency. This scheme is a
Qualifying pension scheme, which means it meets or exceeds
The government’s new standards. All benefits including life
Insurance and family benefits are explained on the SPPA
Website www.sppa.gov.uk For further information on
Membership benefits, contributions, or how to opt out of the
Scheme, please refer to the enclosed factsheet “Auto
Enrolement.
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
Medical Assessment:
Appointment to this post will be subject to satisfactory medical clearance. The
successful candidate will be required to complete a pre-employment health
declaration form and, where appropriate, undergo a health assessment by the
Occupational Health Service. Summary of Key Terms and Conditions
of Post (cont.)
Knowledge and Skills
Framework:
The NHS Knowledge and Skills Framework applies
to all jobs covered by Agenda for Change. Under the Knowledge and Skills
Framework, staff will have annual development reviews, which will result in the
production of a personal development plan.
There is equal access to training for all staff.
Equal Opportunities Policy:
NSS is an Equal Opportunities employer and the policy applies to all
aspects of employment.
Smoking Policy:
NSS operates a No Smoking Policy.
Right to Work in the UK
In accordance with the Immigration, Asylum and Nationality Act 2006, NHS
National Services Scotland has a legal obligation to ensure that it does not
employ anyone who has not been granted the relevant permission to work in
the UK. We are therefore required to check the entitlement to work in the UK
of all prospective employees.
All shortlisted applicants will be asked to produce specific original
documentation plus a photocopy when attending interview.
Applications from candidates who require a Tier 2 Certificate of
sponsorship will only be considered if no suitable UK or EEA national is
identified for this post.
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.
NATIONAL SERVICES SCOTLAND
STAFF BENEFITS PACKAGE
Working for the NHS provides individuals with excellent career prospects and access to a wide range
of jobs. NHS National Services Scotland employs approximately 3,500 staff working in a number of
locations across Scotland.
Some of the benefits of working for NHS National Services Scotland are:
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A minimum of 27 days annual leave (pro rata) increasing with service
Eight public holidays (pro rata) per year
Access to flexible, family friendly working arrangements
Membership of the NHS Scotland superannuation scheme. Membership also includes a lump
sum death in service benefit.
Excellent training and development opportunities
Season Ticket Loan Scheme
Childcare Voucher Scheme
Cycle to Work Scheme
Access to national and local staff discounts and promotions
Occupational Health Service
Employee Counselling Service
Chairman
Chief Executive
Professor Elizabeth Ireland
Ian Crichton
NHS National Services Scotland is the common name of the Common
Services Agency for the Scottish Health Service.