Document Number: CSTS-012
Problem Description: How to deal with it when it shows “Web page not found”
message? (The web page no longer exists; http://Server_IP/ may be inactive or has
permanently moved.)
Solution Description: Web Service does not activated or Service port is occupied by
other programs.
Handling Difficulty: Medium
Skill requirements: Windows Server / Web Application / FireWall
Solution process:
View the error
condition
Check Windows
and see if it is
normal or not
No
Yes
Resin activated or
not?
Check the Content
Server and see if it
can be normally
turn on.
No
Restart Resin
Service
Yes
Is Resin
functioning
normally after
restarting?
No
Resin service
Port correct or
not?
No
Modify Resin
Config and restart
Resin Service
Yes
Is Resin
functioning
normally after
restarting?
No
NO
Set the Windows
Firwall
NO
NO
Other Services
occupied the
service Port?
External Firewall
blocking the
service?
Trouble
Shooting
document
Level 1
Yes
Trouble
Shooting
document
Level 1
Yes
Yes
Request the
customer’s MIS
to turn off the
firewall
Is Resin
functioning
normally after
restarting?
Yes
Yes
Please remove
other Web
Services
Customer Service
SE Debug Flow
Error message
registered in
Trouble Shooting
No
Function normally
after removing the
Web Services?
Yes
Finish
1
Examining Flow:
 Check the Server and see if it’s functioning normally.
 Check the Resin Service and see if it’s activated or not.
 Check the Service Port in the Config and see if it’s correct.
 Check if there is a firewall blocking the port.
 Check if there is other Services occupied the service port.
2
Check the Server and see if it’s functioning normally
 Use “Ping” for detection.
Open “Command” interface in Client end.

Use “Ping Server IP” to detect the Content Server and see if it respond or
not.
Use “Terminal Service” to detect.
Open the Terminal Service, and then perform a Content Server login test to
see if it’s able to login normally.

3
Check the Resin Service and see if it’s activated or not
 Login Content Server Console or login Terminal Service.
Go to Start\Control Panel\Administrative Tools\Services.
Check the service status of Resin Web Server is activated or not.

4
Solution: If the Windows Server doesn’t boot normally, try to restart the
Windows Server. If the Windows Server still can’t not boot normally,
please call your MIS personnel or your Local Server service provider.
Solution: If the Resin isn’t activated, activate the Resin Web Service. (Right
click and select “activate”)
Check the Resin Service and see if it’s activated or not




Login Content Server Console or login Terminal Service.
Use text editing software to open the file C:\Gorilla\resin-3.0.21\conf\
resin.conf.
Make sure the Resin Service port is port 80. (Find the following paragraph.)
<!-- The http port -->
<http server-id="" host="*" port="80"/>
Solution: If the Resin Service port is not port 80, please change it to port
80.
If there are other factors that port 80 can not be used, please change it to
another port here. However, the Windows Firewall and the Config.xml
should be modified simultaneously.
5
Firewall Detection:
5.1 Principles of Solutions:

Before you install the Content Server, please consult the firewall
information with your MIS personnel first. If there is no way you can
get the firewall settings and the network system information, then use
the following methods to proceed the detection.
5.2 Examining Methods:

Turn off the Server firewall at the server end:
Go to Start\Control Panel\System and Security\Windows Firewall.
Click on Turn Windows Firewall on or off .
Select Turn off Windows Firewall .
Click OK to end.

Use telnet to detect:
Open Command interface at the Client end.
Use telnet Server_IP and Service_port to detect the Content Server
respond or not.
Example: Enter telnet 192.168.22.62 80 for testing.
If the response message showing as follows,
Connecting to 192.168.22.62...
Unable to connect to main system, port 80 connection failed.
it means the Web Service is not connected normally.

Use Local Web Browser to detect:
Open IE8 at Content Server side and enter the following address in the
URL line: http://localhost/ContentServer .
Check the local connection and see if the Content Server and Web
portal can be seen normally.
5.3 Solution:

Windows Firewall change Setting: (Windows Firewall is turned on by
default.)
If you need to change the Resin Service port from Port 80 to other
ports, please remember to change the Windows Firewall settings
simultaneously.