COMMUNICATION PLAN Last Updated: March 9, 2016 Banner HR/Payroll Project Team: Paula Hall Connie Brady Kandi Carper Jodie Knox Lori Kory Karen Marsh Jeannette Phillips Marg Rogers Norma Juarez EWU Banner HR/Payroll Communication Plan Last Updated: March 9, 2016 1 INTRODUCTION ........................................................................................... 1 1.1 Overview ................................................................................................................ 1 1.2 Communication Strategy...................................................................................... 1 2 KEY MESSAGES .......................................................................................... 2 3 ROLES AND RESPONSIBILITIES ............................................................... 3 Table 1. Communication Roles and Responsibilities ..................................................... 3 4 STAKEHOLDERS AND AUDIENCES .......................................................... 3 Table 2. Stakeholders and Audiences ............................................................................. 4 5 MODES OF COMMUNICATION ................................................................... 9 Table 3. Modes of Communication .............................................................................. 11 6 COMMUNICATION SCHEDULE ................................................................. 16 6.1 Communication Phase 1: .................................................................................... 16 6.2 Communication Phase II:................................................................................... 17 6.3 Communication Phase III: ................................................................................. 19 1 INTRODUCTION 1.1 Overview Eastern Washington University is in the process of implementing the Sungard Banner® line of administrative software products to provide improved support services for the university community. The scope of the enterprise-wide replacement project includes the implementation of Banner Finance, Human Resources/Payroll, Student and Financial Aid. The Student and Financial Aid modules completed going live in September 2006. Banner Finance was implemented in July 1, 2007. Banner Human Resources/Payroll is the last phase of the overall TALONS project and the modules/functionality will, “Go Live” in January 2009. The “move to production” and stabilization activities will continue through year-end processing in June 2009. This plan presents the strategy and tactics for communicating pertinent project information to targeted audiences, using appropriate distribution channels, methods, and schedules. 1.2 Communication Strategy The Banner Human Resources/Payroll communication strategy has been developed to provide project clarity and to minimize the duplication of messages to our target audiences. “TALONS” is the acronym for the implementation project and represents the project values: T A L O N S Teaching Analyzing Learning Optimizing Networking Service “TALONS” has been identified as the official logo of the enterprise- wide system replacement project and will be displayed on all official project communication materials throughout the project implementation period. TALONS is the official name of the project website, www.ewu.edu/talons and will serve as the primary mode of communication for the project. The project knowledge materials and documentation will be stored in the Banner HR Implementation Blackboard Course, http://blackboard.ewu.edu/ . 533583359 Page 1 Banner HR/Payroll is the last phase of the university’s enterprise-wide replacement project. The communication strategy identifies three separate communication phases within the Banner Human Resources/Payroll project and is identified as: Phase 1: “Taking Flight” – Banner HR/Payroll project planning and start up (August 2007 through April 2008) Phase 2: “Learning to Soar” – Banner HR/Payroll training, business analysis, discovery and application (May 2008 through December 2008) Phase 3: “The Eagle Has Landed!” – Banner HR/Payroll “Go Live” and move to Production (January 2009 through June 2009) 2 KEY MESSAGES The project communication strategy is committed to keeping key principles before the University Community to foster a positive, successful implementation. This is in keeping with our project mantra: “The speed with which a complex project is perfected is directly proportional to the number of informed people”. The key principles/messages are: Project Status Information Banner Human Resources/Payroll Functionality New Business Decisions Process Improvements Changes to process, forms and procedures Training opportunities and Training documentation Self-Service capabilities Security and Access 533583359 Page 2 3 ROLES AND RESPONSIBILITIES Table 1 shows roles and responsibilities in terms of project communications. Table 1. Communication Roles and Responsibilities Role Name Communications Work Group Lead Paula Hall (EWU Project Manager) Responsibilities Project Management Team Executive Sponsor Paula Hall (EWU PM) Toni Habeggar (AVP Business/Finance) Caren Lincoln (HR) Jan Bliss (Benefits) Kathy Sawtells (Payroll) Tesha Kropidlowski (Budget) Anne Gehr (Functional Tech.) Erick Keating (ES Tech.) Mary Voves (VP Business & Finance) Lead Communications work group in the development and implementation of the project communication strategy. Update TALONS-Banner Human Resources/Payroll project website information. Publish monthly project newsletter. Work with Project Management team to resolve communication issues. Assist Project Management team, Functional teams, and other project team members with messages, presentations, etc., as requested. Act as “Project Champions” Guide the project implementation by advising or resolving project issues Provide resources from their respective organizations Executive level project oversight “Championing” project and provide project awareness to senior level Approval of project scope and/or significant changes to the project plan 4 STAKEHOLDERS AND AUDIENCES This section defines the stakeholders and other audiences that have been identified as the targets of this strategy. Information on communication objectives, specific to the audience, methods, and special concerns are also included. 533583359 Page 3 Table 2. Stakeholders and Audiences (see Addendum #1) Audience Objectives Messages Senior Administration: Provide regular, concise Advance notification of reports on project issues that may Cabinet: President, status. escalate through their Provosts, Vice direct reports. Presidents and CIO Develop very specific translations/definitions of Banner and project jargon. President’s Staff ITPC – Information Technology Policy Council Who: Gary Pratt/CIO chairs w/Vice Presidents Deans /Associate Deans/Chairs 533583359 Provide regular project information, upcoming activities, communication Provide regular status of project, activities and communication Promote awareness of this project. Provide information on the effects of the project on their departmental Methods Advance notification of communication events, training and policy/procedure changes Project Status Provide on-going, highlevel updates on project status and where to go for more information. Issues/Concerns Top management is often subject to substantial political pressure from legislators, the Board of Trustees, and faculty members. Ongoing awareness of project developments is critical. Owner Mary Voves (VPBusiness and Finance) Distribute the Communication Strategy Document Project Updates if needed Personal contact with person identified as project contact This group wants to be aware of any project activity that affects the campus community Paula Hall, This group meets every Thursday at 10:30AM Contacts: Laurie Connelly and Leslie Mowatt Should update monthly through the project implementation period This group is concerned with project status, risks and project oversight Update every 6 weeks or in emergency/risk situation Monthly project status reports Detailed reports as needed, e.g. project risks Personal meetings/ presentations GME TALONS website Page 4 There is little awareness of the project by this group. Each of these groups has different cultures Need to identify, when they meet, how to get on agenda, what materials need to be developed and when , who is delivering the message – need calendar of their meetings – Contact person needed Toni Habegger/Paula Hall Denise Campitelli x4765 would be contact for this group Feb 28th 2:30-4:30 S201 Mar 20, 2-4PM S201 April 17, 2-4PM S201 May 15, 2-4PM, S201 June 19, 2-4PM, S201 Academic Administrative Managers Audience Objectives operations. Messages Academic Senate Promote awareness of this project and provide information on the effects of the project on individual faculty Demonstrate how they will use the HRPR functionality. Methods Issues/Concerns and expectations. Communication should be customized for each area. Owner Toni Habegger could present (Denise Van Meter, x2279 is contact) Doris Munson is the ACC Committee Chair and has TALONS on as an agenda item for each meeting. Scheduled Faculty Senate Meeting presentation/agenda item Feb 11 & 25 Mar 10 & 31 Apr 14 & 28 May 5 Academic Administrative Managers WHO: Professional staff within the academic departments Academic Affairs Associate Vice Provosts/Directors 533583359 Engage department managers to champion the implementation of Banner HR/Payroll, Demonstrate benefits of Banner HR/Payroll in terms of time, efficiency and reporting, using specific scenarios. Demonstrate benefits of Banner HR/Payroll in terms of time, efficiency and report, web access using specific scenarios Demonstrate how Banner HR/Payroll will provide better data, eliminate duplicate data entry, and provide more efficient and effective reporting. How Banner HRPR will change their day to day business functions Identify value of new system Give them an understanding of how new system may changer operation functions General print and electronic communication. Open forums/Town Hall meetings Individual meetings w/ Project Team members to obtain feedback and questions. NOTE: some areas may be included as “Special Constituents” (see below) Updates at scheduled meetings Assistance with questions/resolutions regarding new business processes All general project communications Page 5 Individuals in this group often have large budgets and staffs. They rely on accurate data and reports. This group should be enthusiastically and publicly supportive of the project. This group knows how to use current systems to get information and have “shadow” systems that support their daily functions. They may be skeptical about the functionality of the new system and concerned 3-5PM in Pub 263,5,7 Anne Skaer, x7911 is the contact with this group. They meet regularly and info could be presented at those meetings – this group could act as a focus group. Nick Jackson Audience Objectives Messages within their areas Methods Identify value of new system Give them an understanding of how new system may change operational functions within their areas. Identify value of new system Give them an understanding of how new system may change operational functions within their areas. Project Scope OIT Deliverables and project implementation timeline Identify value of new system Give them an understanding of how new system may change operational functions within their areas. Advancement – Associate Vice Presidents/ Directors Demonstrate benefits of Banner HR/Payroll in terms of time, efficiency and reporting, web access using specific Business & Finance – Associate Vice President/Directors Demonstrate benefits of Banner HR/Payroll in terms of time, efficiency and reporting, web access using specific Chief Information Officer To ensure successful collaborative implementation of the HRPR system and ongoing support of system functionality after “go live” Demonstrate benefits of Banner HR/Payroll in terms of time, efficiency and reporting, web access using specific scenarios. Student Affairs Associate Vice Presidents/Directors 533583359 Issues/Concerns Presentation at Quarterly meetings All general project communications Presentation at monthly meetings All general project communications Project updates at regularly scheduled meetings throughout the project implementation period Weekly PMT meetings Updates at scheduled meetings Assistance with questions/resolutions regarding new business process All general project communications Page 6 about the impact of change to their existing processes This group knows how to use current systems to get information and have “shadow” systems that support their daily functions. They may be skeptical about the functionality of the new system and concerned about the impact or change to their existing processes. This group knows how to use current systems to get information and have “shadow” systems that support their daily functions. They may be skeptical about the functionality of the new system and concerned about the impact or change to their existing processes. This group is very involved in the project implementation, system infrastructure design/maintenance and the integration of all the software components – concerns about allocation of resources to achieve all functionality needed This group knows how to use current systems to get information and have “shadow” systems that support their daily functions. They may be skeptical about the functionality of the new system and concerned about the impact or change Owner Mike Westfall/Dave Sonntag - Quarterly Meetings with all personnel Toni Habegger Gary Pratt Conduct SA Directors meetings every 2nd, 4th and 5th Wednesday, from 10:30 – Noon (Sutton 300) Audience Objectives Messages Methods Issues/Concerns Owner to their existing processes. Labor Communications Who: Union representatives responsible for communicating with their constituents Administrative Managers WHO: Professional and support staff within the administrative departments, e.g. Admin. Assistants, Program Administrators, Analysts, Senior Secretarial Staff, Operational Mgrs. Quarterly Faculty Non-Student Hourly Student Employees Remote Site Employees 533583359 To ensure that union representatives have an understanding of the new system capabilities and can assist constituents with transition without undue stress/issues Demonstrate benefits of Banner HR/Payroll in terms of time, efficiency and reporting, using specific scenarios. In many cases, these people are the KEY opinion leaders so special attention should be paid to their concerns. Help them see the value of the new system on their own professional development. To ensure that quarterly faculty receive information Project activity Ensure that all non student hourly employees receive all information pertinent to payroll/timesheet processing Ensure that all student employees receive all information pertinent to payroll/timesheet processing New functionality, new processes or procedures Ensure that all remote site employees receive New functionality, new processes and new New system functionality Business Decisions that affect end user staff New functionality, new processes or procedures Face to face Email All general project communications Email Formal training Small support group meetings One-on-one interaction All General Information Hard Copy information to their home Newsletters Banner Bulletins Payroll Check/Advice leaflets Hard Copy information sent to home Newsletters Banner Bulletins Payroll Check/Advice leaflets Hard Copy information sent to home Newsletters Banner Bulletins Page 7 Concern for members regarding access to system functionality, how the new system will impact staff working environment Carol Hawkins is the contact for us with this group This group knows how to use current systems to get information and have “shadow” systems that support their daily functions. They may be skeptical about the functionality of the new system and concerned about the impact or change to their existing processes. Concern regarding these folks receiving consistent and timely communications Concerned about this group receiving consistent timely communication materials Various – See Appendix A Concerned about students reading communication material and understanding new processes Colleen King Concern that these folks will not receive the Departments/Communic ation Work Group Contacts: Rick Nesbitt and Mary Jo VanBemel Kim Davis Caren Lincoln Audience Riverpoint Campus/Bellevue Campus General Campus Community All Faculty, Staff and Student employees Banner HR/Payroll personnel and project team members. 533583359 Objectives pertinent information regarding HR/Payroll/timesheet processing Ensure that staff on the Riverpoint/Bellevue Campus have the same opportunities for communication, training and participation in project events. Ensure that all remote site employees receive pertinent information regarding HR/Payroll/timesheet processing Provide information to help individuals understand purpose and impact of the project, what their role is, and what is happening in their own area. Motivational throughout project period Messages procedures Methods Project activity, new processes or procedures Payroll Check/Advice leaflets Hard Copy information sent to home Newsletters Banner Bulletins Payroll Check/Advice leaflets Hard Copy information sent to home All general project messages All Project status. Provide information on how/where to obtain training, documentation, and job aids. TALONS website Banner Documentation Blackboard Electronic newsletters Function Team Lead meetings with staff Periodic group meetings: phase kickoffs, training, final project “Go-Live”, etc. Issues/Concerns same communication and access to information as the on campus staff Concern that these folks will not receive the same communication and access to information as the on campus staff Owner Ron Dalla Communication Work Group Page 8 Lack of communication can lead to misinformation, mixed message given to the end-users, decreases in productivity and staff morale. Project Management Team 5 MODES OF COMMUNICATION This section summarizes the modes of communication that will be utilized throughout the project. Detailed documentation on specific modes/methods (e.g. updates to TALONS website) will be developed separately as needed. Documents: TALONS Electronic Newsletters TALONS Hardcopy Newsletters Other EWU Departmental Newsletters (CSBS, DIEO, Grants, Facilities, Student Affairs) Banner Bulletins Event Invitations Project Status Reports Team/Work Group Charters Sungard Banner Documentation HRPR Project Documentation QSI Presentation (PPT) End User Frequently Asked Questions (FAQs) End User Training Guides/Job Aids Updated Functional Policies/Procedures Meetings: Campus wide informational fairs QSI Project Kick Off Project Participant Information/Training Focus Groups President’s Cabinet ITPC Meetings Academic Senate Academic Administrative Managers 533583359 Page 9 Administrative Managers Student Affairs Directors Business & Finance Staff Business Services Staff Advancement Quarterly Staff Labor Communications Functional Training Labs Project Management Team Team/Work Groups Sungard Functional Training EWU End User Training Project “Go Live” Celebration Tools: TALONS Website (www.ewu.edu/talons ) Blackboard Project Course Banner Bookshelf Campus wide email (Banner Bulletins) Luminis Calendar Announcement Direct Mail Paycheck/Advice Stuffers - leaflet Mailbox Stuffers The Easterner The Focus GME Other EWU departmental newsletters (i.e. Grants, CSBS, Student Affairs, DIEO, Facilities etc) Screens on Campus Kiosks Table Tents in Tawanka, Pub and Riverpoint 533583359 Page 10 Table 3. Modes of Communication Category Method (What) Documents Project Electronic Newsletters Project Hard Copy Newsletters Other EWU Departmental Newsletters: CSBS Grants DIEO Facilities Student Affairs Banner Bulletins Purpose (Why) Information Dissemination Information Dissemination Information Dissemination Frequency (When) Every 4-6 weeks Audience (For Whom) General Campus Community General Campus Community Target audience based on newsletter publication Content Owner (Who develops) Communication Work Group Communication Work Group Communication Work Group Execution Owner (Who Delivers) Paula Hall Dissemination of time sensitive or priority information As needed General Campus Community Project Management Team Paula Hall Project Status Reports Project status Monthly Paula Hall Paula Hall To deliver formal project charge to Team and Work Group Leads Reference material, functional training material Once – at Project Kick Off PMT and selected stakeholders: Presidents Cabinet ITPC, Academic Senate, Project Participants Project team leads and work group leads Project Team/Work Group Charters Paula Hall Paula Hall Sungard Higher Education Sungard Higher Education To keep comprehensive record of project activity On going through out project implementation period All project participants, interested stakeholders All project participants, interested stakeholders Various Paula Hall Every 4-6 weeks As appropriate Paula Hall Various Event Invitations SunGard Banner Documentation HRPR Project Documentation 533583359 Various Page 11 Category Method (What) QSI Presentation Purpose (Why) End user project updates FAQ’s Consolidation of frequently asked questions for job aid for end users To provide detailed instructions for the use of the new Banner HRPR module To provide updated formal policies/procedures based on new Banner environment Project work End User Training Guides/Job Aids Updated Functional Policies/Procedures Meetings/Events Banner HR/Payroll Project Team meetings Banner HR/Payroll Functional Process Team meetings Banner HR/Payroll Functional Work Group Meetings Sungard Higher Education Functional User Training Campus wide Informational Fairs Project Participants Information/motivati 533583359 Frequency (When) Once – scheduled for August 26-27, 2008 On going throughout project implementation period Begins Oct 2008 Audience (For Whom) General campus community Content Owner (Who develops) Communication Work Group Execution Owner (Who Delivers) Project Management Team Campus end users Functional users Functional users Campus end users Functional users Banner Trainers December 2008 Campus end users Functional users Functional users Weekly, beginning November 2007 Project Management Team members Project Team Paula Hall Paula Hall Team Leads Team Leads To conduct project work Various To develop and deliver project work Varies -As identified in work group charters See SunGard Training Schedule Work Group members Work Group Leads Work Group Leads Project Participants Sungard Higher Education Sungard Higher Education 2 – May 7, 2008 Oct 17, 2008 All Stakeholders Communication Work Group Paula Hall 4 – Kick Off April 25, 2008 All project participants and Communication Work Group Paula Hall To train EWU functional users in Banner HRPR functionality To update the campus community on the project status, changes and decisions To update all project participants and Page 12 Category Method (What) onal Meetings Focus Groups Academic Senate Meetings ITPC Academic Administrative Managers Meetings Advancement Quarterly Staff Meetings Business Services Staff Meetings Business & Finance Staff Meetings Student Affairs Staff Meetings Academic Affairs Staff Meetings QSI Presentation End User Training Events 533583359 Purpose (Why) functional area office personnel on the status of the project, changes and decisions To promote input and feedback for process decision making To update on project information To update on project information To update on project information Frequency (When) Aug 15, 2008 Jan 16, 2009 Audience (For Whom) functional office personnel Content Owner (Who develops) Execution Owner (Who Delivers) As Needed Various Functional User Teams Team Leads April 28, 2008 & as needed Monthly EWU Faculty Toni Habegger Toni Habegger ITPC Members Paula Hall Toni Habegger Monthly See Attachment A Functional User Teams Annette Skaer/Paula Hall To update on project information At key milestones Mar/Jun/Sept/Dec Advancement Personnel Project Management Team PMT Members To update on project information To update on project information To update on project information To update on project information To update on project information To train end users on Banner HRPR functionality At key milestones Begins October 2008 All campus end users Project Management Team Project Management Team Project Management Team Project Management Team Communications Work Group Functional Users PMT Members August 26-27, 2008 Business Services Personnel Business & Finance Personnel Student Affairs Personnel Academic Affairs Personnel Campus end users At key milestones At key milestones At key milestones Page 13 PMT Members PMT Members PMT Members Project Management Team Banner Trainers Category Tools Method (What) TALONS - Banner HR/Payroll website: (EWU | TALONS) EWU Blackboard: Blackboard Academic Suite Banner Bookshelf Campus Wide Email Luminis Calendar Announcements Direct Mail Paycheck/Advice Stuffers Mailbox Stuffers 533583359 Purpose (Why) Electronic Newsletters, Banner Bulletins, FAQs, QSI Presentation, Project Status Report, End User Training Information Repository for all project documentation Repository for all SunGard Banner HRPR functional documentation and training information Electronic Newsletters, Banner Bulletins, Invitations to campus wide informational fairs Announcement of campus wide informational fairs, end user training events Only used for EWU personnel in remote site locations To reinforce information critical to EWU personnel To reinforce information critical to EWU personnel Frequency (When) Continuous throughout Project Implementation Period Audience (For Whom) General Campus Community Content Owner (Who develops) Paula Hall Execution Owner (Who Delivers) Paula Hall Continuous throughout the Project Implementation Period Available at project kick off Project Stakeholders Project Management Team Project Management Team Project Participants and functional end users SunGard Higher Education SunGard Higher Education Continuous throughout the Project Implementation Period Continuous throughout the Project Implementation Period General Campus Community Project Management Team Communication Work Group General Campus Community Communication Work Group Communication Work Group Communication Work Group Communication Work Group At key milestones Remote site personnel – see Attachment A All EWU personnel Communication Work Group Communication Work Group At key milestones All EWU personnel Communication Work Group Communication Work Group Page 14 Category Method (What) The Easterner The FOCUS GME Other EWU Departmental newsletters Screens on campus Kiosks Table Tents in Tawanka, PUB and at Riverpoint Campus 533583359 Purpose (Why) To reinforce information critical to EWU student employees To reinforce information critical to EWU student employees To reinforce information critical to EWU personnel To reinforce HRPR information Frequency (When) At key milestones Audience (For Whom) EWU Student Employees Content Owner (Who develops) Communication Work Group Execution Owner (Who Delivers) Communication Work Group At key milestones EWU Student Employees Communication Work Group Communication Work Group At key milestones EWU personnel Communication Work Group Communication Work Group At key milestones Targeted EWU personnel Communication Work Group Communication Work Group To reinforce HRPR announcements To reinforce awareness of upcoming project activities At key milestones Faculty, Staff, Students Faculty, Staff, Students Communication Work Group Communication Work Group Communication Work Group Communication Work Group At key milestones Page 15 6 COMMUNICATION SCHEDULE 6.1 Communication Phase 1: “Taking Flight” (August 2007 through April 2008) The communication focus for Phase I – “Taking Flight” will be on the development of the project plan, project timeline and the overall communication strategy. Communication will be focused more internally to the HR/Payroll personnel, project teams, and project sponsors. MONTH ACTIVITY AUGUST 2007 [this column for other pertinent information] Develop Project Team structure and meeting schedule Continue discussions/meetings regarding project structure and design Meet with SunGard Consultants regarding project description, scope and management Develop and distribute SunGard Banner HR/Payroll training and consulting visit schedules SEPTEMBER 2007 OCTOBER 2007 NOVEMBER 2007 Project Kick Off Event SunGard Functional Training DECEMBER 2007 SunGard Functional Training Project Teams and Work Groups begin meeting JANUARY 2008 Easterner Article SunGard Functional Training Project Teams and Work Groups continue to meet TALONS Web page updates Blackboard updated PM Office Bulletin Boards Updated FEBRUARY 2008 533583359 SunGard Functional Training and Consulting Project Teams and Work Groups continue to meet TALONS Web page updated Blackboard updated Project Status Reports begin Page 16 MARCH 2008 SunGard Work Flow Training HRPR Electronic Newsletter #1 Presentation of the Communication strategy document to the HRPR PMT for Approval Project Status Report presented to the PMT SunGard Banner Time Entry/Payroll Processing Training Event ITPC Meeting Various: APRIL 2008 Project Teams and Work Groups Continue to meet TALONS Web page updated Blackboard updated SunGard Advanced Payroll Topics Training Event SunGard Consulting/HR Security Training Event Project Status Report presented to PMT Academic Senate Meeting ITPC Meeting Academic Senate Meeting SunGard Introduction to EPAF Training Event Student Affairs Directors Meeting Various: Project Teams and Work Groups Continue to meet TALONS Web page updated Blackboard updated 6.2 Communication Phase II: “Learning to Soar” (May 2008 through December 2008) During Phase II – “Learning to Soar” the communication with become more externally focused. Communication with the campus community will intensify and will be focused on the Banner HR/Payroll functionality, project status and timeline, end user training and business processes/procedures. 533583359 Page 17 MONTH ACTIVITY MAY 2008 HRPR Electronic Newsletter #2 Project Status Report presented to PMT Project Functional User Information/Motivational Event Campus wide Informational Fair ITPC Time Entry Open Forums ITPC JULY 2008 EPAF Open Forums AUGUST 2008 HRPR Electronic Newsletter #3 Project Participants Communication/Motivational Event QSI Presentation SEPTEMBER 2008 Time Entry Training Time Entry Lab Opens OCTOBER 2008 HRPR Electronic Newsletter #4 HRPR Parallel Test Event #1 SunGard HRPR Time Entry w/Approvals Testing training event Campus wide Informational Fair [this column for other pertinent information] JUNE 2008 Various: Banner Bulletins Time Entry Lab Open **End User Training Events Begin NOVEMBER 2008 DECEMBER 2008 533583359 SunGard HRPR Payroll & Feed to Finance Testing training event HRPR Parallel Test Event # 2 HRPR Electronic Newsletter #5 Banner Bulletins as needed Parallel Testing End User Training Events Time Entry Lab Open SunGard HRPR ODS training event HRPR Parallel Test Event #3 HRPR Electronic Newsletter #6 SunGard “Go Live” Preparation Consult Banner Bulletins as needed End User Training Events Page 18 Time Entry Open Labs 6.3 Communication Phase III: “The Eagle Has Landed” (JANUARY 2009 THROUGH JUNE 2009) Phase III “The Eagle Has Landed communication will focus on the confirmation “Go Live” dates, business process changes, end user training, and operational issues, including transition periods, reporting needs and solutions and assisting end users. MONTH ACTIVITY JANUARY 2009 FEBRUARY 2009 MARCH 2009 Banner HRPR “GO LIVE” Newsletter #7 Banner Go Live Celebration Banner Bulletins as needed End User Training Events Time Entry Open Labs Banner Bulletins as needed End User Training Events Time Entry Open Labs Final HRPR Project Electronic Newsletter #8 Banner Bulletins as needed End User Training Events Time Entry Open Labs APRIL 2009 MAY 2009 Communication is now operationalized with the functional units JUNE 2009 Communications in now operationalized with the functional units 533583359 [this column for other pertinent information] Communication is now operationalized with the functional units Page 19 Mode Senior Administration Arevalo, Rodolfo Telephone Ext Email rarevalo@mail.ewu.edu Location 214 SHW College/Department President Mason, John x6269 John.Mason@mail.ewu.edu 220 SHW Pratt, Gary x2099 Gary.Pratt@mail.ewu.edu 202 HUS Provost and Vice President - Academic Affairs Chief Information Officer Voves, Mary x4210 Mary.Voves@mail.ewu.edu 307 SHW Westfall, Mike x7430 Michael.Westfall@mail.ewu.edu 121 HAR Zeisler-Vralsted, Dorothy x6319 Dorothy.ZeislerVralsted@mail.ewu.edu 129 SHW Chaves, Bill x2347 wchaves@mail.ewu.edu 207 PEB Athletic Director Connelly, Laurie x2372 MLaurie.Connelly@mail.ewu.edu 214 SHW Associate to the President Goff, Catherine x6362 cgoff@mail.ewu.edu 214 SHW Executive Secretary Lutey, Trent x6322 x2371 x2372 x7393 tlutey@mail.ewu.edu 214 SHW 214 SHW 214 SHW 214 SHW Policy Analyst Library Events Coordinator Director of Governmental Vice President - Business & Finance Vice President University Advancement Vice President - Student Affairs Presidents Staff Mowatt, Leslie Rey, David 533583359 Leslie.mowatt@mail.ewu.edu David.rey@mail.ewu.edu Page 20 Thayer, Julie x4648 Julie.thayer@mail.ewu.edu 214 SHW ITPC – Information Technology Policy Council Pratt, Gary - Facilitator Adolphson, Keith x2099 x6066 Gary.pratt@mail.ewu.edu 202 HUS 216 KGS kadolphson@mail.ewu.edu Mason, John x6269 220 SHW John.mason@mail.ewu.edu Voves, Mary x4210 307 SHW Mary.voves@mail.ewu.edu Westfall, Mike x7430 121 HAR mwestfall@mail.ewu.edu Zeisler-Vralsted, Dorothy x6319 129 SHW Dzeisler-vralsted@mail.ewu.edu 533583359 Deans Briggs, Lynn x2227 lbriggs@mail.ewu.edu 362 PAT Case, Judd x2532 jcase@mail.ewu.edu 138 COM Coelho, Alan x6951 acoelho@mail.ewu.edu 213 MAR Dalla, Ronald 368-6611 rdalla@mail.ewu.edu Frumkin, Mike x6483 jfrumkin@mail.ewu.edu Riverpoint Campus 121 SNR Page 21 Relations Executive Assistant to the BOT CIO Assistant Professor of Mathematics Education Provost and Vice President - Academic Affairs Vice President - Business & Finance Vice President University Advancement Vice President - Student Affairs Interim Dean, College of Arts & Letters Dean, College of Science, Health & Engineering Dean, College of Education & Human Development Interim Executive Dean, EWU Riverpoint Campus Dean, School of Social 358-2237 rfuller@mail.ewu.edu 3 RPT Kelley, Patricia x2264 Patricia.kelley@mail.ewu.edu 100 LIB Shields, Vicki x6081 vshields@mail.ewu.edu 362 PAT Dean, College of Social & Behavioral Sciences Associate Deans Brzoska, Mick x7026 mbrzoska@mail.ewu.edu 119 CEB Miller, Julie Morley, Laureen x4949 x4202 jmiller@mail.ewu.edu 100 LIB 213 MAR Associate Dean, School of Computing & Engineering Sciences Associate Dean, Libraries Associate Dean, College of Education & Human Development Interim Associate Dean, College of Arts & Letters Associate Dean, Health Sciences Associate Dean, College of Social & Behavioral Sciences Special Assistant to the Dean, College of Business & Public Administration lmorley@mail.ewu.edu Petrie, Gina x6124 gpetrie@mail.ewu.edu 362 PAT Russell, Byron 368-6608 brussell@mail.ewu.edu 270 HSB Stafford, Jeffrey x6081 jstafford@mail.ewu.edu 362 PAT Zimmerman, Niel 358-2289 nzimmerman@mail.ewu.edu 3 RPT Chairs 533583359 Work Dean, College of Business & Public Administration Dean, Libraries Fuller, Rex Page 22 Arndt, Armin x2821 135 MAR aarndt@mail.ewu.edu 533583359 Interim Chair, Counseling, Educational and Developmental Psychology Chair, Accounting and Information Systems Chair, PEHR Birch, Nancy 358-2276 nbirch@mail.ewu.edu 3 RPT Cogley, John x2486 jcogley@mail.ewu.edu 101 PEB Dickerson, Joan x2831/6186 jdickerson@mail.ewu.edu 312 WLM Fuller, Donald 368-6889 dfuller@mail.ewu.edu 143 HSB Gibson, Flash x2348 fgibson@mail.ewu.edu 258 SCI Department Designee, Education Chair, Communication Disorders Chair, Biology Gilmour, Ernest x7480 egilmour@mail.ewu.edu 130 SCI Chair, Geology Hansen, Christian x6068 Christian.hansen@mail.ewu.edu 216 KGS Chair, Mathematics Hurand, Fred 358-2229 fhurand@mail.ewu.edu 3 RPT Kenney, Garrett x2400 gkenney@mail.ewu.edu 250 PAT Chair, Urban Planning, Public & Health Admin Interim Chair, English Kraft, Wayne x2859 wayne.kraft@mail.ewu.edu 350 PAT Krug, Gary x2870 gary.krug@mail.ewu.edu 229 COM Lindekugel, Dale x2489 dlindedugel@mail.ewu.edu 314 PAT May, David x2412 david.may@mail.ewu.edu 208 PAT Page 23 Chair, Modern Languages, Literatures & Philosophy Chair, Communication Studies Chair, Sociology and Justice Studies Chair, Government 533583359 McKinstry, David x7472 david.mckinstry@mail.ewu.edu 154 SCI Chair, Physics Miller, Barbara x6652 barbara.miller@mail.ewu.edu 140 ART Interim Chair, Art Millet, LTC M David x6109 dmillet@mail.ewu.edu 202 CAD Chair, Military Science Morris, Lynne x6474 lynne.morris@mail.ewu.edu 121 SNR Myall, Carolynne x6967 carolynne.myall@mail.ewu.edu 100 LIB Chair, School of Social Work Chair, Library Science Raymond, Ken x6520 kraymond@mail.ewu.edu 226 SCI Richter, Donald x2880 drichter@mail.ewu.edu 319G CEB Russell, Byron 368-6608 byron.russell@mail.ewu.edu 270 HSB Chair, Chemistry and Biochemistry Chair, Engineering and Design Chair, Physical Therapy Schimpf, Paul x6065 paul.schimpf@mail.ewu.edu 319F CEB Chair, Computer Science Smith, Marvin x6388 marvin.smith@mail.ewu.edu 104 RTV Steenhuis, Harm-Jan 358-2210 hsteenhuis@mail.ewu.edu 3 RPT Chair, Electronic Media, Theatre and Film Chair, Management Stolberg, Rebecca 368-6528 rstolberg@mail.ewu.edu 160 HSB Chair, Dental Hygiene Trulove, Tom x2332 ttrulove@mail.ewu.edu 300 PAT Chair, Economics Warren, Stacy x7962 stacy.warren@mail.ewu.edu 103 ISL Williams, William x7946 william.williams@mail.ewu.edu 151 MAR Chair, Geography/Anthropology Chair, Psychology Page 24 533583359 Winters, Patrick x6129 patrick.winters@mail.ewu.edu 119 MUS Chair, Music Wintz, Gregory 368-6562 gwintz@mail.ewu.edu 225 HSB Youngs, J William T x6944 Chair, Occupational Therapy Chair, History Academic Senate Kissling, Elizabeth x2875 ekissling@mail.ewu.edu President – Faculty Organization Academic Administrative Managers Bozanich, Sharlene x2242 sbozanich@mail.ewu.edu College of Business Brady, Connie x2287 cbrady@mail.ewu.edu College of Arts & Letters Eaton, Sally x2227 sally.eaton@mail.ewu.edu College of Arts & Letters Fryling, Mary (Interim) x4244 mfryling@mail.ewu.edu Jennings, Debbie x2237 djennings@mail.ewu.edu College of Business King, Carol x6915 carol.king2@mail.ewu.edu Library Knight, Rose x2306 rose.knight@mail.ewu.edu Library Loiacono, Colette x4261 cloiacono@mail.ewu.edu McCulley, Larry x4862 lmcculley@mail.ewu.edu College of Science, Health & Engineering DIEO 200PAT Page 25 Mowatt, Sherry x6081 smowatt@mail.ewu.edu Oswald, Candy x6244 coswald@mail.ewu.edu Peone, Kim x2289 kpeone@mail.ewu.edu Robinson, Bobbie x2379 brobinson@mail.ewu.edu Skaer, Annette x7911 askaer@mail.ewu.edu Whitehall, Sharon X2328 swhitehall@mail.ewu.edu College of Social & Behavioral Science College of Science, Health & Engineering Archeological and Historical Services College of Education & Human Development Academic Affairs Academic Affairs – AVP/Directors Jackson, Nick x6345 220 SHW njackson@mail.ewu.edu Lavitt, Melissa x4264 220 SHW mlavitt@mail.ewu.edu Perez, Jim x4863 300 SNR jperez@mail.ewu.edu Harty, Lynn 533583359 x7900 lharty@mail.ewu.edu 220 SHW Page 26 Interim Vice Provost, Academic Affairs, Resources, Admin & Planning Interim Vice Provost – Graduate Education, Research, Academic Planning & Eval Interim Vice ProvostDivision of International & Educational Outreach Executive Asst. to the Provost & Vice President Donahue, Brian x2367 bdonahue@mail.ewu.edu 206 SHW Galm, Ruth x6567 rgalm@mail.ewu.edu 210 SHW Brown, Aaron x2487 Aaron.brown@mail.ewu.edu 111 MON McKinney, Karen x2471 kmckinney@mail.ewu.edu 107 MON Long, Ellie x2779 elong@mail.ewu.edu 354 PUB Elder, Dana x6305 delder@mail.ewu.edu 202 CHN Bergland, Helen x4305 hbergland@mail.ewu.edu 106 PAT Baldwin, Mark x2449 mark.baldwin@mail.ewu.edu 120 SHW Martin, Theresa x4217 theresa.martin@mail.ewu.edu 220 SHW Parker, Dana x6904 dana.parker@mail.ewu.edu 218 SHW Almeida, Deirdre x6242 dalmeida@mail.ewu.edu 002 IEC Bittrick, Irene x7882 ibittrick@mail.ewu.edu 141 SNR Decker, Kevin x6019 kevin.decker@mail.ewu.edu 266 PAT Detlor, Dorothy 533583359 ddetlor@mail.ewu.edu Interim Director, Graduate Studies Executive Director of Grant & Research Development Interim Director, Academic Support Center Director, McNair Scholar Program Director, Writers’ Center Director, Honors Program Interim Director, Teaching & Learning Center Director, Undergraduate Studies Director, Institutional Research, Demography & Assessment Director, Academic Personnel Director, American Indian Studies Program Director, Alcohol/Drug Studies Program Director, Philosophy Dean, Nursing (ICNE) Page 27 Hermes, Jenifer x6003 jhermes@mail.ewu.edu 350 PAT Hernandez-Peck, Maria x6479 mhernandez-peck@mail.ewu.edu 203 SNR jonathon.johnson@mail.ewu.edu RPT Johnson, Jonathon Kenney, Garrett x2400 garrett.kenney@mail.ewu.edu 250 PAT Maldanado, Carlos x6146 cmaldanado@mail.ewu.edu 203 MON Neace, John x6524 john.neace@mail.ewu.edu 300 SNR Nelson, Nancy x2205 nancy.nelson@mail.ewu.edu 204 MON Smith, Grant x6023 grant.smith@mail.ewu.edu 250 PAT Director, Interdisciplinary Studies Director, Africana Education Program Coordinator, Humanities Stimson, William x6034 william.stimson@mail.ewu.edu 250 PAT Director, Journalism Winkle, Sally x2860 swinkle@mail.ewu.edu 207 MON Wright, Sue x4817 Sue.wright@mail.ewu.edu 312 WLM Mulvaney, Megan x7357 mmulvaney@mail.ewu.edu LAH 106 Elkind, Pamela x6447 pelkind@mail.ewu.edu Gough, Stanley x2239 sgough@mail.ewu.edu Director, Women’s & Gender Studies Director, Center for Children’s Studies Director, Asia University America Program Director, Institute for Farm Health and Safety Director, Archeological & Historical Services Director, Institute for Jones, Patrick 533583359 Director, English Language Institute Director, Center for the Studies in Aging Director, Creative Writing Director, Religious Studies Director, Chicano Studies patrick.jones@mail.ewu.edu Page 28 Youngs, Williams x7951 williams.youngs@mail.ewu.edu Chamberlain, Rebecca x4860 rebecca.chamberlain@mail.ewu.edu 120 SHW Hales, Susan x2442 susan.hales@mail.ewu.edu 127 SHW Nelson, Ivar 368-6586 ivar.nelson@mail.ewu.edu 534 RFB Phillips, Jeannette x6792 jphillips@mail.ewu.edu 300 SNR Sexton-Johnson, Sara x6139 ssexton-johnson@mail.ewu.edu 300 SNR Advancement – AVP/Directors Grime, Kym x6890 kgrime@mail.ewu.edu Miller, Trudy x2548 Trudy.Miller@mail.ewu.edu Poplawski, Lisa x4555 Lisa.Poplawski@mail.ewu.edu Sonntag, David x6489 dsonntag@mail.ewu.edu Business & Finance – AVP/Directors 533583359 Page 29 Public Policy & Economic Analysis Director, Center for Northwest History Director, Summer Session & Running Start Director, International Education Director, EWU Press Director, Online Learning & International Field Studies Director, Continuing Ed & Professional Advancement Director of Advancement Finance Director of Advancement Services Director of Alumni Advancement Director of Marketing & Communications Case, LeeAnn x6618 Leeann.Case@mail.ewu.edu 120 TAW Habegger, Toni x6373 Toni.Habegger@mail.ewu.edu 307 SHW King, Shawn x6878 Shawn.King@mail.ewu.edu 307 SHW Kropidlowski, Tesha x7364 tkropidlowski@mail.ewu.edu 307 SHW Rogers, Jolyn x2383 Jolynn.Rogers@mail.ewu.edu 316 SHW Walters, Timothy x2777 Timothy.Walters@mail.ewu.edu 101 RDB Director- Budget Services Director-Human Resources, Rights & Risks Director of Public Safety Chief Information Officer/Directors Pratt, Gary x2099 gpratt@mail.ewu.edu 202 HUS Chief Information Officer Keating, Eric x6991 ekeating@mail.ewu.edu 202 HUS Information Systems Director Customer Support Systems Director Student Affairs – AVP/Directors Briggs, Larry x6685 ljbriggs@mail.ewu.edu Brzoska, Marti x6572 Martha.Brzoska@mail.ewu.edu Campbell, Bob x2293 Robert.Campbell@mail.ewu.edu open 533583359 Page 30 AVP Business & Auxiliary Services AVP & Chief Financial Officer AVP Facilities AVP Enrollment Management Director – General Undergrad Academic Advising Director – Disability 533583359 Campitelli, Mike x7877 mcampitelli@mail.ewu.edu Support Services Director – Campus Rec Carr, Shannon x6582 Shannon.Carr@mail.ewu.edu Director - Admissions DeFrates, Bruce x6329 Bruce.Defrates@mail.ewu.edu Ennis, Stephanie x7919 sennis@mail.ewu.edu Fockler, Debbie (until 4/7/08) Hille, Robert x6348 dfockler@mail.ewu.edu x2292 Robert.Hille@mail.ewu.edu Ishiguro, Linda x6530 Linda.Ishiguro@mail.ewu.edu King, Colleen x6365 Colleen.King@mail.ewu.edu Martinez, AnaMaria x6589 Anamaria.Martinez@mail.ewu.edu Director – Financial Aid & Scholarships Director – Student Activities Director – Records & Registration Interim - AVP Student Life & Dean of Students Director – Housing & Residential Life Interim Executive Director – Career Services Director - NSPT Pingree, Michelle x4279 Michelle.Pingree@mail.ewu.edu Quackenbush, Rob x2366 rquackenbush@mail.ewu.edu Reece, Stacey x6960 stacey.teece@mail.ewu.edu Scott, Geri 368-6503 gscott@mail.ewu.edu Syth, Ron x6810 ron.dyth@mail.ewu.edu Director – Health, Wellness & Prevention Services Director - CAPS Director – Student Rights & Responsibilities Interim Manager – Spokane Student Services IT Application Spec – Page 31 Zeisler-Vralsted, Dorothy 533583359 x6319 SIS Technical Services Vice President - Student Affairs dorothy.zeislervralsted@mail.ewu.edu Administrative/Operations Managers/Directors Anderson, Robert x2531 robert.anderson@ewu.edu 152 PUB Director, Bookstore/PUB Armstrong, Bruce x4323 bruce.armstron@mail.ewu.edu 129 TAW Manager, Eagle Printing Campitelli, Denise x4765 dcampitelli@mail.ewu.edu Carmen, Ted x4335 william.xarmen@mail.ewu.edu Dempsey, Greg x7993 gregory.dempsey@ewu.edu Manager, Budget & Admin Services IT Student Affairs 125 TAW Director- Campus Services Director – University Recreation Center Grants Administration Early, David (starting 3/17) Galm, Ruth dearly@mail.ewu.edu x7971 ruth.galm@mail.ewu.edu McKay, Dave x2840 dmckay@mail.ewu.edu 104 PUB Director-Dining Services Moneymaker, Jim x6291 jmoneymaker@mail.ewu.edu ROZ 101 Pease, Kerry x6207 kpease@mail.ewu.edu PAV 336 Santiago, Bill x6604 bsantiago@mail.ewu.edu 125 TAW Business Manager (Facilities & Planning) Director, Sports & Recreation Purchasing Sawtells, Kathy x6614 ksawtells@mail.ewu.edu 319 SHW Controller Page 32 Taylor, Toni x6529 toni.taylor@mail.ewu.edu 121 TAW Traver, KC x4333 ktraver@mail.ewu.edu ROZ 101 Wichman, Karen x6466 kwichman@mail.ewu.edu CES 105 Wilson, Dennis x6352 Dennis.wilson2@ewu.edu 201 SUT open Labor Communications Group Hawkins, Carol x7496 Nesbitt, Rick Van Bemmel, Mary Jo 316 SHW rnesbitt@mail.ewu.edu x4315 maryJo.vanbemmel@mail.ewu.edu Quarterly Faculty See Attached Non-Student Hourly See Attached Student Employees Remote Site Employees 533583359 Page 33 216 KGS Admin & Mktg Services Manager Director, Construction & Planning Director, Facilities Services Director, Student Financial Services Director of Facilities Maintenance Manager – Labor Relations See Attached Riverpoint Campus See Attached Bellevue Campus See Attached General Campus Community/All Faculty, Staff and Students Project teams, work group and functional area personnel 533583359 Page 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