Pranjal Ray
mail:pranjal_ray@yahoo.com
SKILLS PROFILE
Project Management
Performance Review, Metrics generation, Data Analysis and Decision making,Six Sigma,
Ensuring project deadlines and Service Level Agreements are met, performance appraisal
of team members, estimation, risk planning, budget management,project planning,ITIL
exposure.
System Design and Development
Analysis, Design, Development, Maintenance, Testing, Documentation.
Operating Systems
OS/390,Windows NT.
Data Bases
DB2 7.1,IMS, Oracle 7
Tools
FileAid ( for Files, DB2 ), STROBE, INFOMAN, XPEDITER, XCOM, Jobtrac, BMC
utilities, Changeman, VSS., EPIC,Project Work Bench,Team Work Bench.
Languages
COBOL, JCL,CICS, SQL, C, C++, ASP
Certification: IBM DB2 UDB 512 Certified.
BUSINESS AREAS
Software systems applied to:
 Credit Card Business
 Financial Services
EXPERIENCE



5.6 years in IT Industry.
Involved in Application Support/Enhancement Projects/Demand Management Initiatives.
2.5 years experience in Project Management role.
EDUCATION
Degree
University
Location
Year and
Month
: B.E in Information Science and Engineering
: Bangalore University
: Bangalore,Karnataka, India.
: September, 2000
CAREER PROFILE
Project
:
Period
:
Position
:
Managerial
Responsibilities:
Ameriprise Financial Production Support (APS)
The Project
Ameriprise Financial headquartered in Minneapolis, Minnesota is a
global financial services provider. Ameriprise Financial helps clients
implement their financial plans; Ameriprise Financial also offers an
array of more than 450 financial and investment products and services,
including mutual funds, investment certificates, life insurance,
annuities, unit investment trusts, securities brokerage services, and
limited partnerships.
:
Nov 2005 – on-going
Offshore Project Lead
 Project lead for the offshore team comprising of 25
Associates.
 Managing, Coordinating, Planning & Executing Project
 Process Optomization,process consultancy.
 Resource planning and management.
 Reprioritization of tasks based on client requests and changing
schedules.
 Ensuring proper utilization of project resources.
 Risk tracking and mitigation
 Tracking Tasks to closure.
 Offshore status reporting to the client
 Interacting with client and all stakeholders on project tasks
 Quality related activities of deliverables.
 Offshore - Onsite co-ordination.
 Providing consultation to new application groups for their reporting
needs
 Project documentation
It provides investment management services and administers pension
and other employee benefit plans. The Company also offers accounting
and tax preparation services to small businesses, and financial
education services to employees at their places of work.
TCS provides application support for the Ameriprise Financial
business streams through the APS project. APS handles 2 activitiesApplication Support and Demand Management. TCS provides
application support for systems facilitating various Ameriprise
Financial services instruments.
Involves regular production problem fixes as well as preventive
maintenance.
Demand Management and Process Improvement activities are also
executed.
Operating
system
Languages
Databases
Tools:
:
OS/390
:
Cobol, CICS,JCL,Java, MS .Net
DB2,IMS,SQL
File Aid (for Files, DB2 ), STROBE, INFOMAN, XPEDITER,
XCOM, Jobtrac, BMC utilities, Changeman, VSS,ManageNow
Work location :
TCS, Bangalore, India
American Express Financial Advisors – Field Technologies
Development
Period
: Feb 2005 – Nov 2005
Position
: Onsite Project Manager
Managerial
 Managing,Coordinating,Planning and executing project.
Responsibilities:  Capacity Management- Assigning the work from functional &
technical perspectives.
 Ensuring proper utilization of human resources. Approval of Leave
for team members.
 Tracking tasks.Monitoring the progress of work.
 Liaison /Interacting with Offshore and Onsite Management
 Costing and controlling the quality of product/service.
 Analyze and manage (track and mitigate) project risks/issues.
 Weekly project status reporting to AXP team
 Monthly presentation of project metrics to AXP Management.
 Interacting with clients and all stakeholders.
 Management and Analysis of Customer Satisfaction Index (CSI)
 Training, Mentoring, Preparation of Induction strategy and
activities for the team.
 Appraisals and promotion recommendation for the team.
 Monthly presentation to and regular interaction with TCS Senior
Management
 Interaction with other projects - sharing of best practices and
lessons learnt
 Holding status and project meetings
 Studying the existing operational process, defining detailed scope
of the engagement and the service level agreements.
 Communicating with business (End Users, Relationship Managers
).
 Defining responsibilities and reviewing deliverables
 Estimation.
 Risk Planning
 Data Collection, data analysis and decision making
 Six Sigma Co-ordinator for all TCS projects in AEFA account in
Project
:
Minneapolis.
The Project
:
TCS executes development projects for applications used by the Field
advisors in Amex Financial Advisors.
Operating
system
Languages
Databases
Tools:
:
Windows XP
:
Perl,Visual Basic,Unix,ASP,Cobol
SQL Server
File Aid ( for Files, DB2 ), STROBE, INFOMAN, XPEDITER,
XCOM, Jobtrac, BMC utilities, EPIC,PWB,TWB.
Work location :
Minneapolis,USA
Project
:
Period
:
Position
:
Managerial
Responsibilities:
Amex International Production Support – LAC Region
Nov 2003 – Jan 2005
Offshore Project Lead
 Project lead for the offshore team comprising of 15
Associates.
 Managing,Coordinating,Planning and executing project.
 Capacity Management- Assigning the work from functional &
technical perspectives.
 Ensuring proper utilization of human resources. Approval of Leave
for team members.
 Tracking tasks.Monitoring the progress of work.
 Liaison /Interacting with Offshore and Onsite Management
 Costing and controlling the quality of product/service.
 Analyze and manage (track and mitigate) project risks/issues.
 Weekly project status reporting to AXP team
 Monthly presentation of project metrics to AXP Management.
 Interacting with clients and all stakeholders.
 Management and Analysis of Customer Satisfaction Index (CSI)
 Training, Mentoring, Preparation of Induction strategy and
activities for the team.
 Appraisals and promotion recommendation for the team.
 Monthly presentation to and regular interaction with TCS Senior
Management
 Interaction with other projects - sharing of best practices and
lessons learnt
 Holding status and project meetings
 Studying the existing operational process, defining detailed scope
of the engagement and the service level agreements.
 Communicating with business (End Users, Relationship Managers
The Project
:
).
 Data Collection, data analysis and decision making.
 Generating status reports to be shared with clients e.g. Monthly
metrics, weekly status reports, Ageing
IMR reports, Dashboard, Effort Metrics.
 Analysis of Customer/Education type of IMRs. Sharing the data
with Amex business to discuss the cost incurred by them and how
these issues can be prevented on a monthly basis.
 Identifying Opportunities for Performance Improvement / Cost
Reduction (CPU, DASD, SLA, IMR reduction).
 Communicating Initiatives to Customers.
 Follow-up with team on various proposed initiatives till successful
implementation.
 Setting up goals for the project team in alignment with customer’s
goals.
 Ensure that goals set for IMR reduction and effort reduction goals
are met.
 Attending weekly status calls with clients to address their concerns
more effectively.
 Driving the Six Sigma project to reduce pass-through IMRs.
 Performance appraisal for team members.
 Implementing best practices across the IPS regions.
TCS provides application support for 5 business regions ( LA/C,
J/APA, EMEA,GNS and E2E Loyalty ) of AMEX under IPS project.
IPS handles 2 activities Application Support and Demand Management
(Value Addition). TCS provides application support for Amex Credit
Card Application in LAC region (Argentina, Brazil and Mexico).
LAC consists of 4 Line of Businesses: CSG, OPS, ESG and TSG.
Involves regular production problem fixes as well as preventive
maintenance.
Demand Management and Process Improvement activities are also
executed.
Operating
system
Languages
Databases
Tools:
:
OS/390
:
Cobol, CICS,JCL
DB2,IMS
File Aid (for Files, DB2 ), STROBE, INFOMAN, XPEDITER,
XCOM, Jobtrac, BMC utilities, Changeman, VSS.
Work location :
TCS, Bangalore, India
Project
Period
Position
Amex International Production Support – LAC Region
Mar 2001 – June 2001,May 2002 – Oct 2003
Module Leader
:
:
:
Responsibilities:  Onsite Module leader for OPS applications in LAC region
 Guiding Off-Shore team members.
 Communicating with business (End Users, Relationship Managers
).
 Communicating with clients to provide IMR updates.
 Participating in various status calls.
 Root cause analysis of problems.
 Ensuring IMR targets for OPS are met.
 Implementing DM initiatives (savings worth $200,000 was
implemented)
The Project
: TCS provides application support for 5 business regions ( LA/C,
J/APA, EMEA,GNS and E2E Loyalty ) of AMEX under IPS project.
IPS handles 2 activities Application Support and Demand Management
(Value Addition). TCS provides application support for Amex Credit
Card Application in LAC region (Argentina, Brazil and Mexico).
LAC consists of 4 Line of Businesses: CSG,OPS,ESG and TSG.
Operating
system
Languages
Databases
Tools:
:
OS/390
:
Cobol, CICS,JCL
DB2,IMS
File Aid ( for Files, DB2 ), STROBE, INFOMAN, XPEDITER,
XCOM, Jobtrac, BMC utilities, Changeman, VSS.
Work location :
Mar 2001 – June 2001 in Miramar, Florida; May 2002 – June 2003 in
Phoenix, USA. July 2003 onwards in Bangalore.
Project
: Amex LAC Production Support
Period
: Oct 2000 – Feb 2000,July 2001 – April 2002
Position
: Team Member
Responsibilities:  Support for OPS applications in LAC region.
 Communicating with business (End Users, Relationship Managers
).
 Communicating with clients to provide IMR updates.
 Participating in various status calls.
 Root cause analysis of problems.
 Ensuring IMR targets for OPS are met.
 Implementing DM initiatives (savings worth $200,000 was
implemented)
The Project
: TCS provides application support for Amex Credit Card Application in
LAC region (Argentina, Brazil and Mexico).
LAC consists of 4 Line of Businesses : CSG,OPS,ESG and TSG.
Operating
system
Languages
:
OS/390
:
Cobol,CICS,JCL
Databases
Tools:
DB2,IMS
File Aid ( for Files, DB2 ), STROBE, INFOMAN, XPEDITER,
XCOM, Jobtrac, BMC utilities, Changeman, VSS.
Work location :
TCS,Bangalore,India
PERSONAL DETAILS
Email ID: pranjal_ray@yahoo.com
Contact No: +91-9880260466
Location
: Bangalore,India
Passport Details
: # A 6369844
Place of Issue: CALCUTTA
Date of Issue: 23-NOV-1998
Date of Expiry: 22-NOV-2008
Present Address
: Flat#603,Oxford Studio,
3rd Cross,Rustum Bagh Main Road,
Bangalore-560017