Dan Goodman
dangoody27@gmail.com
(914) 602-9116
Introduction
A United States Air Force veteran (6 years) with a proven and verifiable record of successful management and
leadership experience while being known for meeting the most challenging organizational goals and objectives. A
focused leader who puts organizational goals over individual ones and recognized for engaging and motivating team
members, enabling change using established standards and best practices, and providing both customer and business
value. Able to identify corporate objectives, organize resources, and direct efforts to achieve desired results. A selfmotivated, top performer with exceptional interpersonal, communication and public relations skills that allow the
development of strong rapport with individuals and business partners on all levels.
Professional Experience
Access Nursing Services: Access Nursing provides the full range of nursing personnel to serve all
environments of care including private homes, hospitals, nursing homes, rehab centers, & in-patient private
duty assignments.
Senior Technical Analyst
Pleasantville, NY
July 2010 – Present
The Senior Technical Analyst supervises and works within a strong team environment to ensure employees receive
quality service and support with a strong customer-focused attitude. Performs analysis of end-user problems to
devise ways of improvements in areas of support, training and product functionality. Manages project survey,
planning and implementation throughout all phases of project management and resolves escalated and or difficult
end-user problems while tracking resolutions via help desk software. Monitors and maintains Active Directory
domain, Microsoft Exchange database, SonicWall firewall systems, Avaya telephone systems, and
billing/scheduling/payroll/customer relations databases & servers. Ensures confidentiality of records is maintained
in accordance with state and federal regulations.
Soneto Home Health System
The IT Project Manager for a key company objective to implement a new scheduling, compliance management, inservice training, billing, and telephony system to replace the existing system. Accountable for solution business
case, scope definition, risk analysis and planning, resource management, scheduling and cut-over strategy, develop
interim process and training, budget management, and project deliverables.
● Solution was deployed on schedule & below budget using a design that reduced the project rollout costs
● Implementation has resulted in a significant reduction in scheduling errors, improved application reliability
and efficiency, and enabled management to set KPIs across all facets of the business
● Application has generated an additional $1 million dollars in sales, allowed entrance into new markets, and
improved customer satisfaction
Help Desk Trouble Ticket Management System
The IT solution team lead on application project to implement a trouble ticket tracking system to manage and
maintain IT issues within the organization. Selected solution, defined scope, selected vendor, managed negotiations,
developed budget and schedule, and ensured project deliverables met scope.
● Use of open-source solution delivered the project significantly under budget and 1 month ahead of schedule
allowing the organization to realize monetary value quickly
● Solution is scalable and can extend to other areas of business operations including payroll, billing, and
scheduling, thus adding additional value and improving business processes overall
● Since go-live, the SQL based application has improved customer satisfaction and reduced average issue
resolution time by 50%
Microsoft Windows 7 Deployment
IT Project leader for a company-wide deployment from Microsoft Windows XP to Microsoft Windows 7. Designed
solution business case, defined scope, managed resources, developed schedule, and ensured scope was met.
● Utilized automated installation method to reduce deployment and support costs which delivered solution on
schedule and below budget
Dan Goodman
dangoody27@gmail.com
(914) 602-9116
● Provided a scalable solution with a consistent client environment that provides a better user experience
while decreasing associated support costs
● Since the deployment, the number of performance issues and security incidents have decreased, user
productivity and efficiency has increased, and enterprise management processes have been streamlined
United States Air Force: The mission of the United States Air Force is to fly, fight and win in air, space and
cyberspace. The Air Force provides compelling air, space, and cyber capabilities for use by the combatant
commanders. The Air Force bases its core competencies and distinctive capabilities on a shared commitment
to three core values- integrity first, service before self, and excellence in all we do.
Enlisted Recruiter
Peekskill, NY
January 2008 – July 2010
The 313th Recruiting Squadron covers a 47,213 square-mile area that includes the entire state of New York. Its
mission is to recruit quality men and women from these locations to sustain the combat capability of the U.S. Air
Force. The enlisted recruiter fills Air Force manpower requirements by accessing qualified civilian applicants.
Establishes effective advertising, promotion and public relations programs within local businesses, high schools, and
colleges. Prepares applicants for enlistment with required academic testing, medical physical, and case file
documents. Supervises Delayed Entry Program enlistees by providing training, mentoring, and qualification reviews
aiding in a seamless transition into the United States Air Force.
● Managed and operated 3 recruiting offices covering 4 counties in the Hudson Valley- boosted sales to over
200% while receiving an overall rating of excellent on annual inspections
● Routinely represented Air Force at college and career fairs- effectively marketing career opportunities and
benefits to potential applicants and their families
● Additionally served as flight’s workgroup administrator/technical support- implemented security updates,
performed routine maintenance, and troubleshot hardware/software issues while maintaining VPN access to valuable
network resources for 6 recruiters and 2 management personnel
Web Systems Administrator
Langley Air Force Base, VA
March 2007 – January 2008
The 83rd Network Operations Squadron conducts network operations through the dynamic combination of hardware,
software, data, and human interaction. It involves time-critical, operational-level decisions that direct configuration
changes and information routing. The Web system administrator configures hardware and software to ensure
reliability and optimal performance for over 95,000 classified and unclassified Websites and provides Web service
support and hosting for 1,000 Web content administrators in 5 Major Commands (MAJCOMs) servicing 325,000
users. Supplies system administration, maintenance, and vulnerability patching on 38 Web servers valued at
$480,000.
Common Access Card (CAC) Website Authentication
The IT Project Manager for a Department of Defense initiative to implement PKI authentication procedures to
access both unclassified and classified military Websites. Developed scope definition, infrastructure architecture
strategy, planning, scheduling, execution, and transition and support.
● Project was implemented ahead of schedule and involved global team members throughout the US, Europe,
Asia, and the Pacific
● Since the solution has been implemented, the password vulnerability has been all but eradicated and
network security has been fortified through the use of PKI and two-factor authentication
● The solution has been rolled out across the Air Force enterprise and provides a common technology
platform that has been adopted by other branches of the military and will continue to provide value add services
Dan Goodman
dangoody27@gmail.com
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(914) 602-9116
Routinely backed up over 200GB of mission essential data in a Storage Area Network assuring data
integrity & enabling mission data failover for users Air Force wide
Monitored enterprise scanning utilizing Internet Security Scanner & Retina directly resulting in security
incident rate of less than 2%
Served as representative for Change Advisory Board—committee comprised of network specialists to vote
on proposed enterprise changes—provided subject matter expert inputs for proposed implementations
Network Security and Compliance Technician
Langley Air Force Base, VA
June 2005 – March 2007
The 83rd Communications Squadron is home to the Integrated Network Operations and Security Center East
(INOSC-East) and its mission is to provide network defense, global connectivity, and enterprise services for 325,000
personnel. The Network Security and Compliance Technician drafts INOSC-East Time Compliance Network Orders
(TCNOs) that contains specific instructions for all network tasks. Creates enterprise-wide update packages via
Systems Management Server (SMS) and tracks compliance for 16 ACC bases and the entire Air Force Reserve
Command, the Air Force Special Operations Command, the Air Force Materiel Command, and the US Air Forces in
Europe.
● Briefed squadron & major command personnel daily compliance statistics with tasking orders providing
command-wide information & states of Air Combat Command’s $100M enterprise
● Managed data migration project designed to transfer all active network orders from unclassified network to
classified network— ensured secure transfer of compliance metrics on 100+ network orders for 16 bases and
completed project 1 month ahead of schedule
● Developed crew position continuity book & effectively trained 5 new section members slashing duty
qualification training by 50% & resulting in zero write-ups during subsequent wing inspection
● Collected & documented detailed internal process information for 16 bases & utilized information to
coordinate password change for over 97,000 users resulting in 100% completion rate
● Recognized for outstanding performance with promotion to next rank 6 months ahead of peers
Applications Services Technician
Lajes Field, Azores, Portugal
September 2003 – June 2005
The 65th Communications Squadron provides full-spectrum communications to enable expeditionary forces by
providing secure command, control, communication, computer information and world-wide weather systems
supporting all U.S. and allied forces operating at this remote location. The applications services technician
administers and troubleshoots base servers and Local Area Network equipment. Coordinates outages, hardware and
software upgrades, data archives, and life-cycle replacements with headquarters ensuring compliance with all
Defense Information Systems Agency (DISA) directives.
Standard Integrated Desktop (SID) Migration
Project lead for US Air Force SID migration from Windows 2000 to Windows XP for all client systems. Defined
project scope, developed project charter, managed scheduling, created training program, performed delivery and
installation, and validated scope.
● The migration provided a configuration where all anti-virus, smart card readers, common office software,
and common media players operate uniformly establishing a more secure client environment that mitigates internal
security risks and malware threats
● The migration was completed 2 months ahead of schedule with a 95% compliance rate and minimal impact
to mission-critical applications and user productivity
● Since the implementation, network and workgroup administrators experienced a decline in security
incidents related to malware installation, a decline in help desk trouble tickets, and improved system performance
Dan Goodman
dangoody27@gmail.com
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(914) 602-9116
Maintained and operated Defense Messaging System (DMS) and Defense Message Dissemination System
(DMDS) resulting in timely transmission of mission-critical messages from commanders to troops in the
field
Provided crucial 24 hour network support to 2,049 users and 1,762 workstations directly contributing to
flight’s award of United States Air Force Europe Outstanding Unit Award
Oversaw renovation of Network Administration office—proposed alternative solutions resulting in a
savings of over $5,000 from original budget proposal
Education/Training/Certifications
MS Information Systems – Pace University, New York, NY – May 2012
Advanced Certificate ICT Strategy and Innovation – Pace University, New York, NY – May 2012
BS Computer Information Systems – Saint Leo University, St Leo, FL – Dean’s List 2005-2009
AS Human Resource Management – Community College of the Air Force, MAFB, AL
AS Information Systems Management – Community College of the Air Force, MAFB, AL
Professional Training
Air Force Recruiting School
Professional Selling Skills (PSS)
Airman Leadership School (ALS)
Physical Training Leader (PTL) Course
Microsoft Windows Server Active Directory and Security
Application Services Qualification Training
Cyber Systems Operations Apprentice Course
Basic Military Training (BMT)
Certifications
Secret Security Clearance (expires July 2012)
PSS through Achieve Global
Project Management Professional (PMP) in progress
Awards
Most Valuable Recruiter, 2009
US Air Force Recruiting School Distinguished Grad, 2007
US Air Force Good Conduct Medal, 2006
US Air Force Basic Training Honor Graduate 2003
US Air Force Senior Recruiter Badge, 2009
US Air Force Achievement Medal, 2005 & 2007
US Air Force Outstanding Unit Medal, 2005