LEARNER ASSESSMENT PACK
Conduct an analysis of a personal banking
customer’s financial position.
(7234)
NAME:
ORGANISATION:
COURSE NO:
OR
RPL:
Unit Standard SAQA 7234 – Conduct an analysis of a personal banking customer’s
financial position.
INDEX
Page No
Instructions to Learner
1
Assignment: Assessment Questionnaire
4
Declaration of Authenticity
15
Version 1 – October 2004
Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
INSTRUCTIONS TO LEARNER
Purpose of the
Assessment:
The purpose of assessment against this unit standard is to
award credits on the NQF to learners who are able to:


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Context of the Unit
Standard
Analyse the customer’s financial history]
Analyse the balance sheet
Establish the creditworthiness of the customer
Create an overall financial profile for the customer
Submit the motivation for credit approval
This unit standard is registered on the National Qualifications
Framework as follows:
Field:
Learning
Assumptions:
Assessment
Methods:
Sub-field:
Business, Commerce and Management
Studies
Finance, Economics and Accounting
Number:
7234
Level:
Level 4
Credits:
12
The following assessment methods will be used for this
assessment:
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Version 1 – October t2004
Observation - O
Questioning - Q
Product Sample – PS
Testimony - T
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Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
Assessment
Process:
Step 1 – Planning for the Assessment
-
Assessment
Process (Cont):
You will need to complete an assessment plan together
with your assessor/line supervisor
Your assessor will prepare you for your assessment and
complete the assessment preparation plan with you
Ensure you are familiar with what is expected of you for
this assessment and the unit standard
Step 2 – Completing the Assessment
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This assessment will be completed by means of a
Questionnaire detailed on page 4, Observation on page
on 11 and Product Sample on page 12.
Hand in the questionnaire fully completed as per the
instructions by the date agreed on the assessment plan
Your assessor may ask you additional questions
Your assessor will record the evidence that you have
submitted onto the assessment guide
Based on this evidence, the assessor will make a
judgement of 'Competent' or 'Not Yet Competent' or 'Not
Assessed' for each assessment criteria and overall for the
total unit standard
Step 3 – After the Assessment
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Special
Conditions:
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Version 1 – October t2004
If 'Not Assessed' you and the assessor will agree on the
criteria not assessed and arrange an additional
assessment date
If 'Not Yet Competent' you and the assessor will identify
why this judgement has been made and the action/s
necessary. A re-assessment date should also be agreed
upon
All decisions will be recorded on the assessment guide,
which all parties should sign
You will only be declared 'Competent' if you have provided
sufficient and valid evidence against all the assessment
criteria and specific outcomes of this unit standard
After declaration of competence, your assessment is
subject to the internal moderation process
Once this is complete, your results will be entered onto
SAQA's NLRD – National Learner Record Database
The declaration of authenticity on page 15 must be signed
by your manager, your assessor and yourself to certify
that the evidence is authentic and that this has been
applied in your workplace
Feedback on your assessment will be given to you by
your Line Manager/Assessor
2
Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
Resources:
The following additional/supporting resources will help you
when preparing for your assessment:
Resource
Reference
Available
From
Access to computer
Access to system
Access to policies and procedures
Access to the Code of Banking Practice
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3
Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
Section 1: QUESTIONING
Introduction:
The following questions comprise the Knowledge Assessment for Unit Standard
7234. They represent the theoretical component of the evaluation and they test
your understanding of the different work activities. You must answer all the
questions in full and write in the spaces provided. The mark allocation is a guide to
the number of factors being evaluated per question.
As the learner you must:
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

Write all your answers in the space below the questions.
Ensure that you have answered all the questions.
Ensure that you have answered the questions in full.
QUESTIONNAIRE
SPECIFIC OUTCOME 1: Analyse the customer’s financial history
Question 1:
Provide 6 ways in which you would determine the source(s), amount,
regularity and stability of the customer’s income according to the bank’s
guidelines.
_______________________________________________________
_______________________________________________________
_______________________________________________________
(6)
Question 2:
Provide 5 ways in which you would verify the customer’s income, in line with
banking requirements.
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
(5)
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Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
QUESTIONNAIRE (Cont)
SPECIFIC OUTCOME 1: Analyse the customer’s financial history (continue).
Question 3:
List 10 typical fixed and variable expense types for a personal customer
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
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_______________________________________________________
_______________________________________________________
_______________________________________________________
(20)
Question 4:
How do you determine whether there is a surplus or a deficit in the monthly
income and expenditure?
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
(1)
Question 5:
How do you establish whether the customer has the ability to repay the loan?
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
(1)
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5
Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
QUESTIONNAIRE (Cont)
SPECIFIC OUTCOME 1: Analyse the customer’s financial history (continue).
Question 6:
Provide 3 examples of expenditure items that can be verified against the
liabilities listed on the balance sheet.
_______________________________________________________
_______________________________________________________
_______________________________________________________
(3)
How would you go about verifying such expenditure items?
_______________________________________________________
_______________________________________________________
_______________________________________________________
(1)
SPECIFIC OUTCOME 2: Analyse the balance sheet
Question 7:
Name 10 asset types that could be listed on the personal balance sheet of a
personal banking customer.
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
(10)
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Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
QUESTIONNAIRE (Cont)
SPECIFIC OUTCOME 2: Analyse the balance sheet (continued)
Question 8:
How are the standard checks completed to verify ownership of fixed
property(s) and assurance policy(s) as per bank’s policy?
_______________________________________________________
_______________________________________________________
(2)
Question 9:
How are the assets assessed and value attributed to the following asset
items?
 Fixed property (as per laid down bank procedures)
 Assurance policies
 Stocks and shares
 Intangibles,
as stipulated in the bank’s procedures?
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
(4)
Question 10: Provide 2 examples of how the customer’s liabilities are determined by means
of a credit check and a comparison to the expenditure statement
_______________________________________________________
_______________________________________________________
_______________________________________________________
(2)
Question 11: How would the current solvency of the customer’s assets and liabilities be
determined in line with the bank’s policy?
_______________________________________________________
_______________________________________________________
_______________________________________________________
(1)
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Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
QUESTIONNAIRE (Cont)
SPECIFIC OUTCOME 3: Establish the creditworthiness of the customer
Question 12: Provide 6 key factors, in line with the bank’s policy for determining the
contractual capacity of the customer?
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
(6)
Question 13: Provide 8 ways in which you would determine the banking history of an
existing customer and 4 ways of a new customer, according to the bank’s
procedures.
Existing: (8)
New: (4)
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________________________________________________________
________________________________________________________
(12)
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Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
QUESTIONNAIRE (Cont)
SPECIFIC OUTCOME 3: Establish the creditworthiness of the customer (continued)
Question 14: Provide 4 examples of how you would establish the credit standing of the
customer, ensuring that the required credit checks are available
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
(4)
SPECIFIC OUTCOME 4: Create an overall financial profile for the customer
Question 15: Provide 10 examples of relevant documentation, which is obtained from the
customer according to the bank’s requirements
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_______________________________________________________
_______________________________________________________
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_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
(10)
Question 16: Provide 5 examples of what financial information would be summarised
in a format required by the bank?
_______________________________________________________
_______________________________________________________
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Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
_______________________________________________________
_______________________________________________________
_______________________________________________________
(5)
TOTAL FOR SECTION 1 (For Assessor Use Only)
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93
10
Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
Section 2: OBSERVATION
Introduction
The Observation Assessment represents the physical gathering of information in the
workplace. In this section your assessor will observe and evaluate you completing
actual work tasks. These tasks correspond with the Unit Standard requirements and
should be performed at your workstation or within your familiar working environment.
The assessor will complete a checklist for each action and allocate a tick or cross in
the space provided indicating whether you have successfully completed the task/s or
not. You will be assessed only once per assessment criterion.
(For Assessor Use Only)
SECTION 2: OBSERVATION ASSESSMENT
QUESTION
DID THE LEARNER
√/X
NO
SPECIFIC OUTCOME 4: Create an overall financial profile for the customer
1
Through discussion with the customer review the financial
information and verify it for accuracy
The learner must achieve a tick in ALL of the questions in
order to be rated at COMPETENT
C
NYC
RESULT FOR SECTION 2 (For Assessor Use Only)
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Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
Section 3: Product Sample
Introduction:
The Product Sample represents physical evidence or proof of work completed. You
will be required to submit actual evidence of work completed in full. This evidence
provides your assessor with material proof of you having completed certain work
activities required for this assessment. In some cases it may be a system generated
print-out or a customer’s statement or a copy of an ID document, in others it may be
a number of documents that would normally be collected as proof of a work task
completed for filing or data capturing.
(For Assessor Use Only)
SECTION 3: PRODUCT SAMPLE CHECKLIST
QUES
TION
DID THE LEARNER
√/X
NO
SPECIFIC OUTCOME 1: Analyse the customer’s financial position
SPECIFIC OUTCOME 2:Analyse the balance sheet
SPECIFIC OUTCOME 3: Establish the creditworthiness of the customer.
SPECIFIC OUTCOME 4: Create an overall financial profile for the customer
SPECIFIC OUTCOME 5: Submit the motivation for credit approval
If the supervisor is also the assessor all the collected, completed,
1.
signed and verified documentation is submitted as part of the portfolio
of evidence for assessment as per A) to D) below:
A) The listed documents include, where applicable:

Signed personal statement(s)of assets and liabilities and that of
the guarantor(s), where applicable
 The Company/Close Corporation balance sheets, where
applicable (if the customer has in interest in that entity)
 Income and expenditure statement-cash flow
 Proof of income- original current payslip or letter from
auditor/accountant, bank statements to check salary payments, in
need, dividends, interest and rental income, in need (lease/rental
agreements may be called for to confirm rental income)
 Details of present bankers and that of the guarantor(s), where
applicable
 If the account is a “take on” from another institution, bank
statements for the required number of months as laid down by the
bank. Report(s) from previous bankers
 Tax details, where necessary
 Consent to obtain credit references
 Verification of contractual capacity
 Credit bureau checks
(Continued)
Version 1 – October t2004
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Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
1.
(Continued)
 Proof of employment
 Credit scoring results
 Copies of any faxed advices/comments from the system/customer
file
 FICA requirements fulfilled if a new relationship, or if FICA
requirements not already done for an existing customer
 Code of Banking Practice requirements fulfilled
 Printouts from the system as evidence of notes made, and/or
capture details
 Proof of other credit checks
 Any written advices from the customer
 Mandates taken
 Other relevant documentation
B) Ensure that the documents are correctly completed and
verified, where necessary, in accordance with:
 Bank policy/ procedures/ guidelines and processes
 The Code of Banking Practice
 Other current legislation, including FICA
C) A completed copy of the report/printout that was prepared in which
the motivation for the approval/decline of the required credit was
made, as per the bank’s requirements.
D) Evidence that the abovementioned report/ printout was submitted to
the relevant credit authority. Written confirmation to be obtained
from the relevant credit authority which is to be submitted with the
portfolio of evidence
2.
If the Supervisor is not the Assessor, then the Supervisor is to provide
the employee with a signed letter confirming A) to D) above
The letter is to accompany the documents and submitted as part of the
employees portfolio of evidence
The learner must achieve a tick in ALL of the questions to be
rated at COMPETENT
C
NYC
RESULT FOR SECTION 3 (For Assessor Use Only)
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Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
ASSESSOR COMMENTS:
ASSESSOR SIGNATURE:
Version 1 – October t2004
DATE:
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Unit Standard SAQA 7234– Conduct an analysis of a personal banking customer’s
financial position.
DECLARATION OF AUTHENTICITY
We the undersigned hereby declare that _________________________
has completed all of the specified requirements for assessment against
this unit standard.
SIGNED:
_____________________________
LEARNER:
_____________________________
DESIGNATION:
_____________________________
DATE:
_____________________________
SIGNED:
_____________________________
LINE SUPERVISOR: _____________________________
DESIGNATION:
_____________________________
DATE:
_____________________________
SIGNED:
_____________________________
ASSESSOR:
_____________________________
DESIGNATION:
_____________________________
DATE:
_____________________________
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