Ledio Veseli
P.O. Box 682  Troy, MI 48099  Tel: 248-681-8317  F ax: 781-823-6356
Lv es eli @ 3 6 0 L L C .c o m
SKILLS
Professional: Possess strong communication, customer service, organizational, highly effective leadership,
motivational and inspirational skills, which led to 82% employee retention rate. Expert presenter,
negotiator and businessperson able to forge solid relationships with customers. Possess strong
commitment to team environment dynamics with the ability to contribute expertise and follow
leadership directives at appropriate times.
Computer:
Windows OS, MS Office (Word, Excel, PowerPoint, Access), PhotoShop, Quicken,
Dreamweaver, Fireworks, Flash, MS Visio, MS Project, HTML, DHTML, JavaScript, CSS,
Oracle SQL, PHP, ASP, MySQL, SEO, SEM, Internet Marketing, System Development Life
Cycle (SDLC), Blackboard, Educator, proprietary online learning platforms, photography, etc.
Languages:
Fluent: Albanian, English. Conversational: Italian. Basic: French
EDUCATION
Walsh College of Accountancy and Business Administration – Troy, MI
Master of Science in Business Information Technology (MSBIT)
Richard DeVos Graduate School of Management – Midland, MI
Northwood University
Master of Business Administration (MBA)
Northwood University – Midland, MI
Bachelor of Business Administration
Dual Major: Marketing/Management
September 2002
September 1998
May 1997
Minor: International Business
Associate of Arts
Major: Advertising
May 1996
WORK EXPERIENCE
360 Degrees LLC – Waterford, MI
August 2002 – Present
Co-Founder and Managing Member

Analyzed business needs of small and medium size companies and proposed appropriate IT and business
solutions

Created website architecture and conducted website analysis and usability/technical testing for clients

Developed websites (brochure-type, e-commerce and content management systems) of different companies
and organizations

Established new business relationships and interacted with clients to generate repeat and referral business.

Developed business and marketing plans for various clients

Analyzed current site and competition, created reports and plans for Search Engine Optimization (SEO).

Optimized clients’ website – on and off-site - to rank higher on search engines.

Created and managed Internet Marketing and Search Engine Marketing (SEM) campaigns for clients.

Led diverse, cross-functional teams in the fulfillment of client projects.

Managed day to day operations, accounting and financial matters of the company, developed strategies for
future growth.
The Art Institute of Michigan – Novi, MI
Adjunct Instructor

Taught Writing and Scripting for Interactive Media, Interface Design, etc.
March 2009 – May 2011
International Academy of Design and Technology – Troy, MI
September 2008 – Present
Lead Adjunct Web Design Instructor

Taught Web Design II and III, Writing & Planning for Digital Media, Digital Imaging I and II, and Digital
Photography
Walsh College of Accountancy and Business Administration – Troy, MI
Sept. 2001 – Sept. 2008
Adjunct Associate Professor

Taught Advanced Web Development, Intro to Programming and Business Information Technology to
students in the Master of Science in Business Information Technology program.
ITT Technical Institute – Troy, MI
May 2007 – March 2008
Associate Dean

Performed attrition analysis as well as developed, introduced, launched and managed a new campuswide student retention program and activities which improved retention by 17%

Developed and maintained faculty training and professional development programs.

Conducted regular meetings with faculty/staff to discuss curriculum or instructional staff concerns.

Assisted in the recruiting and selection of educational faculty as needed.

Guided faculty to ensure compliance with company policies, governmental standards and accrediting
organizations.

Evaluated faculty performance on a quarterly basis and recommended corrective action as necessary.

Advised students regularly regarding their academic performance, goals and how to best achieve them.

Published a quarterly campus newsletter, which was nominated for “Best of the Best” among all 90+
campuses within the ITT Technical Institute nationwide system and won in the Midwest District.

Arranged and managed student graduation ceremonies on a quarterly basis.

Coordinated and managed student satisfaction program. Analyzed results of student surveys and met
with faculty members to discuss ways to improve classroom performance as necessary.

Maintained professional contacts with various organizations and represented school at Chamber of
Commerce events.

Coordinated meetings of all Program Advisory Committees (PAC) to gather feedback from local
business and industry representatives regarding current and future trends and ideas how to improve our
programs.

Collaborated with key members of the finance, marketing, career services departments and the school
registrar to develop campus-wide initiatives.
ITT Technical Institute – Troy, MI
May 2006 – May 2007
Chair, School of Business and General Education

Started the new Associate of Business Administration program at the Troy campus which grew 89% within 9
months.

Screened, interviewed and hired instructors for the School of Business.

Provided training and development of new faculty for the School of Business.

Coached, observed and advised instructors on improvements of instructional methods and techniques, and
provided leadership, direction, motivation and supervision of direct reports.

Evaluated performance regularly and recommended corrective action as necessary.

Developed and implemented student retention strategies for the Business program

Served as a subject matter expert for students, faculty and advisory committee members

Tracked attendance of students, identified those at risk of being dropped out of school and made immediate
contact to avoid drops.

Conducted curriculum implementation meetings with faculty and recommended improvements to ITT Tech
Institute’s Curriculum Committee.

Assisted with student problem resolution, implementing new or revised policies and procedures, and student
orientation and advising.

Calculated Satisfactory Academic Progress for each student in the Business program and advised those
who did not have satisfactory results.

Coordinated with Associate Dean to conduct instructor conferences and professional development sessions
providing technical assistance and advice on information affecting program objectives.

Coordinated meetings of the Program Advisory Committees (PAC) to gather feedback from local business
and industry representatives about current trends and ideas how to improve the Business program.

Selected by the Academic Dean for special academic and operational assignments.

Established an Educational Outreach Program for the Troy campus with the Detroit Economic Club.

Taught various Business classes such as: Intro to Business in a Global Society, Foundation of Human
Resources, Managing Business Information Systems and Group Dynamics.
ITT Technical Institute – Troy, MI
March 2004 – May 2006
Part-time instructor

Taught various computer classes, such as Windows 2000 Professional Operating System, Networking
Capstone, Web Development e-commerce Capstone, Web Design, ASP Scripting, Software Development
Capstone, PhotoShop, Flash, Dreamweaver, etc.

Taught business and general education classes for the online school, such as Managing Business
Information Systems and Group Dynamics

Designed, wrote and edited the monthly student newsletter for the Troy campus
Colorado Technical University Online – Colorado Springs, CO
September 2005 – September 2006
Part-time Instructor

Taught business and general education classes for the online school, such as Managing Business
Information Systems, Group Dynamics, Organizational Behavior, Principles of Business, Marketing, etc.
St. Mary’s College of Ave Maria University – Orchard Lake, MI
September 2000 – May 2003
Adjunct Instructor

Taught business and computer classes, such as: International Business to senior level college students, MS
Office applications and Web Design
Freelance Professional – Michigan
May 1999 – August 2002
Web and Business Developer

Developed websites of different companies, organizations and individuals.

Initiated, developed and integrated strategies for successful online presence and activities for several
companies.

Researched, created and delivered business and marketing plans for certain clients.

Assisted a client in developing international business opportunities and deals
Omega Restaurant and Wayne Brewery – Wayne, MI
October 1998 –May 2000
General Manager

Managed daily operations and was responsible for staffing/personnel: hiring, training and termination.
 Implemented a new efficient and organization of information management, including procedures for
handling, filing and following up on documents relating to all accounts payable/receivable which caused a
29% increase in the bottom line.
HONORS, ACTIVITIES AND AWARDS
The Albanian American Collegiate League
Board of Directors, Secretary
National Albanian-American Council
Advisory Board Member
The Martin and Mirash Ivanaj Foundation
Advisory/Planning Board Member
September 2002 - Present
July 2002 – Present
June 2001 – Present
Association for Computing Machinery (ACM)
November 2000 – 2004
National Member; Founding member, PR Director and Webmaster for the Novi Chapter
Vada B. Dow Humanitarian Award
1997
Alpha Delta Sigma – Honorary Society of the American Advertising Federation
1997
American Advertising Federation (AAF) – member
1994-1997
People to People International – Northwood University Chapter
Founding Member; PR Director
1994-1997
REFERENCES AVAILABLE UPON REQUEST