WORKING GROUP:
Canadian Steering Committee on Numbering
TASK:
CNTF077
FILE NAME:
CN077CN00X
TITLE:
Bell Canada Contribution re: TIF 77 Implementation
Notification for N11 Codes 211, 311, 511 & 811
ISSUES ADDRESSED: This contribution provides Bell Canada’s proposal to
address this TIF.
SOURCE:
Doug Birdwise & Laurie Storm
Bell Canada
Distribution:
CSCN Distribution List
NOTICE:
This contribution is being submitted by the contributors
as a basis for discussion and should not be construed
as a binding proposal on the part of the contributors,
who reserve the right to add to, amend, or withdraw the
contents of this contribution at any time.
Bell Canada Contribution re: TIF 77 Implementation
Notification for N11 Codes 211, 311, 511 & 811
The comments in this contribution address the issue of implementation notification and
planning for the following N11 code assignments in Canada:
211
311
511
811
Community Information and Referral Services
Access to non-emergency municipal government services
Access to weather and traveller information
Access to health triage information
The purpose of this TIF is to address the issue of industry notification when an N11 Call
Center Operator desires to implement a service approved by the CRTC using a 211,
311, 511 or 811 Access Code.
It is important that the N11 Call Center Operator notifies all Telecommunications Service
Providers (TSP), not just their local service provider, in order to ensure that all TSPs are
informed and can make the necessary call routing arrangements by the agreed launch
date.
It is also important that the N11 Call Center Operator issues such notification well in
advance of their desired target launch date in order to allow all TSPs to engage in
discussions with the N11 Call Center Operator regarding key issues including
geographic service coverage area, routing arrangements, launch dates, etc. and to
ensure that all TSPs can implement the requested routing arrangements by the desired
or otherwise agreed launch date.
Accordingly, Bell Canada supports the establishment of a documented notification and
implementation process to guide N11 Call Center Operators.
Bell Canada submits the following N11 Notification and Implementation Process that
identifies key activities for notifying TSPs and implementing an N11 Service Code for
CSCN consideration.
N11 NOTIFICATION & IMPLEMENTATION PROCESS
1
2
3
4
ACTIVITY
N11 Call Center Operator develops N11 Implementation Notification
Document (see Addendum 1) including service description, desired
geographic service area, call routing arrangements, calling volume
estimates, evidence of approvals as required based on CRTC Decision,
proposed timeline, etc.
N11 Call Center Operator requests CNA to provide list of CO Code
Holders operating in the geographic service area (or list of TSPs’ N11
Contacts) and advises CSCN of the request
CNA provides N11 Call Center Operator with list of CO Code Holders
(including contact names and email addresses) operating in the
geographic service area (or list of TSPs’ N11 Contacts) and advises
CSCN
N11 Call Center Operator sends email to list of CO Code Holders (or list
PRIME
N11 Call Center Operator
N11 Call Center Operator
CNA
N11 Call Center Operator
5
6
7
8
9
10
11
12
13
ACTIVITY
PRIME
of TSPs’ N11 Contacts) (with cc to CNA & CSCN distribution list)
operating in the geographic service area, attaches N11 Implementation
Notification Document, and schedules an initial meeting or conference call
(at least 3 weeks later) to discuss its request
N11 Call Center Operator holds initial meeting or conference call with
TSPs (called the N11 Implementation Planning Committee (NIPC)) to
review its proposal and commence development of N11 Implementation
N11 Call Center Operator &
Plan (see Addendum 2)
TSPs
TSPs submit contributions to the N11 Implementation Planning Committee
(NIPC) for development of the N11 Implementation Plan (could be
complex and time consuming if special routing is required)
TSPs
N11 Call Center Operator holds additional meetings or conference calls of
the NIPC as necessary to develop a consensus N11 Implementation Plan
Note - if consensus cannot be achieved, the N11 Call Center Operator
TSPs & N11 Call Center
may request CRTC staff intervention
Operator
N11 Call Center Operator submits consensus N11 Implementation Plan to
CSCN, CISC and CRTC for information purposes only (no approvals
N11 Call Center Operator &
required) (CNA posts N11 Implementation Plan on web site)
CNA
N11 Call Center Operator holds meetings or conference calls with the
NIPC, as may be necessary, to manage and monitor the implementation
TSPs & N11 Call Center
of the N11 Service Code in accordance with the N11 Implementation Plan
Operator
TSPs & N11 Call Center
Implementation Activities
Operator
TSPs & N11 Call Center
Soft Launch Date (for testing purposes)
Operator
TSPs & N11 Call Center
Testing Period
Operator
TSPs & N11 Call Center
”Public” Launch Date
Operator
Addendum 1
SAMPLE
N11 IMPLEMENTATION NOTIFICATION DOCUMENT
Cover Page
 Title of Document
 Date of Issue
 Issuing Party Name
 Contact Name, Telephone Number, Postal Address & E-mail Address
Introduction
 Introduction of N11 Application Service Provider
 High Level overview of specific N11 access code and assignment
 Reference to appropriate CRTC decision
 Evidence of approvals as necessary based on CRTC Decision allocating the N11
Service Code
Service Description
 High level overview of service and N11 Application Service Provider’s database and
OSS systems
Desired Geographic Service Area
 Map detailing Geographic Service Area
 Identification of impacted Municipality(ies) or Regional Municipality(ies)
Call Routing Arrangements
 Full Mailing Address of the Call Center
 Local and Toll-free number (if required) for termination of traffic
 Note: The ability to forward calls, as well as other functional requirements, should
be included in the Application Service Provider’s systems requirements when
selecting their technology platform and ordering telecommunications services
from their local telephone service provider
Calling Volume Estimates
 Number of constituents
 Estimation of call volumes
Telecommunications Service Providers
 TSPs are required to permit callers to dial the N11 Service Access Code on their
network and then route the calls to the appropriate terminating point using standard local
and long distance routing and rating methodologies.
 Importance of Participation
Proposed Timeline
 next meeting or conference call
 subsequent meetings to finalize Implementation Plan
 High level schedule for the implementation of the N11 Code
 Proposed soft launch date

Proposed hard launch date
Addendum 2
SAMPLE
N11 IMPLEMENTATION PLAN
Cover Page
 Title of Document
 Date of Issue
 Issuing Party Name
 Contact Name, Telephone Number, Postal Address & E-mail Address
Introduction
There is a need for a clear and consistent N11 Implementation Plan to be implemented
by the N11 Application Service Provider and all Telecommunications Services Providers
(TSPs) operating in the affected region in order to ensure that all the network changes
required for the new N11 Service Access Code are implemented in advance of the hard
launch date.
The N11 Implementation Plan provides key milestones and completion dates for
telecommunications service providers for use in developing their individual Network
Implementation Plans.
The N11 Implementation Plan addresses service description, desired geographic service
area, call routing arrangements, calling volume estimates, evidence of approvals as
necessary based on CRTC Decision allocating the N11 Service Code, schedule for
provisioning the N11 abbreviated dialing capability in all TSPs’ networks, the
establishment of N11 Application Service Provider’s information and operational support
systems, the formulation of a system test plan (if necessary) prior to public launch of the
N11 service access code, and a consumer awareness program to be implemented by
the N11 Application Service Provider.
All Telecommunications Service Providers operating in the desired geographic service
area have agreed to implement the N11 code routing by the target dateidentified in this
N11 Implementation Plan.
Background
 Introduction of N11 Application Service Provider
 High Level overview of specific N11 access code and assignment
 Reference to appropriate CRTC decision
 Evidence of approvals as necessary based on CRTC Decision allocating the N11
Service Code
Service Description
 High Level Overview of service and N11 Application Service Provider’s database and
OSS systems
Desired Geographic Service Area
 Map detailing Geographic Service Area (see sample – Attachment 1)



Matrix identifying Municipality(ies) and Exchange Area boundary issues for affected
region and whether basic routing will be applied for each of the impacted Exchange
Areas (see sample – Attachment 2)
List of NPA-NXX to be riouted to N11 Service Access Code (see sample – Attchment 3)
Evidence of authorization by all impacted regional governments as required (Attach)
Call Routing Arrangements
 Full Mailing Address of the Call Center
 Local and Toll-free number (if required) for termination of traffic
 Note 1: Call routing arrangements should be based on the wireline exchange
area boundaries and wireless service area boundaries unless otherwise
negotiated by the N11 Application Service Provider and the TSPs operating in
the region. In its decisions, the CRTC has determined that if special routing
arrangements are made, upon a N11 Application Service Provider’s request, the
TSPs should not bear the cost of provisioning such arrangements.
 Note 2: The ability to forward calls, as well as other functional requirements,
should be included in the Application Service Provider’s systems requirements
when selecting their technology platform and ordering telecommunications
services from their local telephone service provider.
Calling Volume Estimates
 Number of constituents
 Estimation of call volumes
N11 Application Service Provider’s Information and Operational Support Systems
 the establishment of N11 Application Service Provider’s information and
operational support systems
Public Awareness Campaign
 consumer awareness program to be implemented by the N11 Application Service
Provider in order to advise all customers and users of the N11 Service Access
Code and the hard launch date
Government Relations
The N11 Application Service Provider should ensure that governmental authorities in the
affected region are informed of the implementation of the N11 Service Access Code
(federal, provincial and municipal governments, government offices, and elected
representatives).
Media Relations
To introduce and raise awareness of the new N11 Service Access Code, the N11
Application Service Provider should conduct a media relations campaign targeting key
media (including local newspapers, broadcast media, and community publications) in the
affected region.
Telecommunications Service Providers
 Provisioning the N11 abbreviated dialing capability in all TSPs’ networks in
accordance with this N11 Implementation Plan
o TSPs are required to permit callers to dial the N11 Service Access Code on their
network and then route the calls N11 to the appropriate terminating point using
standard local and long distance routing and rating methodologies

Importance of Participation

o All TSPs operating in the affected region are required to implement
the necessary network changes to route traffic to the new N11
Service Access Code.
List of TSPs operating in the affected region
Test Plan
 the formulation of a system test plan (if necessary) prior to public launch of the
N11 service access code
 In preparation for the start of testing, all TSPs are expected to complete
modifications to their networks, as necessary and per the Implementation
Schedule to facilitate testing.
Implementation Schedule
 High level schedule of major implementation activities, deliverables and associated
dates including the following:
o the establishment of N11 Application Service Provider’s information and
operational support systems
o schedule for provisioning the N11 abbreviated dialing capability in all
TSPs’ networks
o soft launch date
o system testing period (if necessary) prior to public launch of the N11
service access code
o consumer awareness program to be implemented by the N11 Application
Service Provider
o hard launch date
Insert Schedule Here
Attachment 1 - sample
Geographic Map of Impacted Region
Attachment 2 - sample
Matrix identifying impacted Municipality(ies) and Exchange Areas
Exchange Area
Kingston
Gananoque
Harrowsmith
Odessa
Seeley’s Bay
Sydenham
Basic
Routing
to N11
Service
Y/N
Frontenac
Islands
Y
N
N
N
N
N
X
X
Gananoque
X
Kingston
X
X
X
X
X
X
Municipality
Leeds and
Loyalist
the
Thousand
Islands
Rideau
Lakes
X
South
Frontenac
Stone Mills
X
X
X
X
X
X
X
X
X
Attachment 3 - sample
List of NPA-NXX in the Exchange Area(s) that will be routed to N11 Service Access
Code
NPA
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
613
NXX
214
217
328
329
331
344
384
389
449
453
483
484
507
530
531
532
533
536
539
540
541
542
544
545
546
547
548
549
561
572
583
634
650
766
767
777
876
877
887
RATECENTERNAME
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
KINGSTON
CODE HOLDER
BELL MOBILITY
BELL MOBILITY
BELL MOBILITY
BELL MOBILITY
BELL MOBILITY
CALL-NET COMMUNICATIONS
BELL CANADA
BELL CANADA
ROGERS AT&T WIRELESS
TELE MOBILE
ROGERS AT&T WIRELESS
ROGERS AT&T WIRELESS
WESTPORT TELCO
BELL CANADA
BELL CANADA
BELL MOBILITY
BELL CANADA
BELL CANADA
ROGERS AT&T WIRELESS
BELL CANADA
BELL CANADA
BELL CANADA
BELL CANADA
BELL CANADA
BELL CANADA
BELL CANADA
BELL CANADA
BELL CANADA
TELE MOBILE
BELL MOBILITY
ROGERS AT&T WIRELESS
BELL CANADA
BELL CANADA
TELUS INTEGRATED COMMUNICATIONS
TELUS INTEGRATED COMMUNICATIONS
IRISTEL INC
TELE MOBILE
GLOBILITY
TELUS INTEGRATED COMMUNICATIONS
NPA NXX RATECENTERNAME
CODE HOLDER
613 888 KINGSTON
TELE MOBILE
613 929 KINGSTON
TELE MOBILE