San Jose State University
Department of Computer, Information and Systems Engineering Department
Industrial & Systems Engineering Program
ISE 235 - Quality Assurance and Reliability
Spring 2000
Course Objectives
By the end of the course, a student should be able to, for a given set of operations in a
manufacturing or service organization, identify customers and their expectations, define
appropriate variables or attributes quality characteristics, gather adequate data to measure
the current quality, identify areas for improvement, generate alternative solutions,
implement the most promising solutions, and continually improve the operations.
Course Conduct
This course consists of one 2-hour-and-50-minute lecture period per week. There will be
homework assignments, two midterm exams, and one project. To enrich this seminar
class, participation is highly encouraged.
Course Content
The context of quality assurance. Definition and history of quality assurance. Quality
and process engineering. Quality strategies. Quality tools. Methods for creating or
improving quality, e.g., quality function deployment (QFD), failure mode and effects
analysis (FMEA), design of experiments. Methods for implementing or maintaining
intended quality, e.g., process capability analysis, statistical process control (SPC).
Methods for checking quality, e.g., acceptance sampling. Design and implementation of
quality assurance programs, e.g., ISO 9000 certification programs. Practical performance
measures involving reliability. System reliability, life distribution, failure rate.
Reliability estimation/prediction. Modern reliability issues.
Course Prerequisite ISE 130 - Engineering Statistics
Grading
Homework
25%
Midterm I
25%
Midterm II
25%
Project
25%
Textbook
William J. Kolarik, Creating Quality, McGraw-Hill, 1995.
Instructor
Telephone:
FAX:
E-mail:
Homepage:
Office Hours:
H.-S. Jacob Tsao, Ph.D.
(408) 924-4088
(408) 924-4153
jtsao@email.sjsu.edu
www.engr.sjsu.edu/jtsao; www.its.berkeley.edu/staff/tsao/jacob.html
Mon. 1:00 – 3:00;
Mon. 3:30 – 5:00;
Wed. 10:30 – 12:00
ISE 235 Syllabus (Continued)
Date
1/31
Topics
Pages
The Bigger Context; Links to Other Subjects & Courses;
Quality Concepts, Philosophy and Systems
1-68
Quality and its Determinants: Customers Needs and
Expectations, Product, Process, etc.
90-138
2/14
Quality Tools
139-200
2/21
Quality Creation: Process Improvement; Quality Planning;
Quality Function Deployment (QFD)
201-241
2/28
Failure Anticipation or Analysis:
Failure Mode and Effect Analysis and Logic Tree
242-273
3/6
Statistical Process Control
289-369
3/13
Statistical Process Control (Continued);
3/20
Statistical Process Control (Continued);
2/7
Operating Characteristics Curves and Process Capability
3/27
Spring Break - No Class
4/3
Midterm I (on all subjects covered so far)
Acceptance Sampling
4/10
Acceptance Sampling (Continued)
4/17
Reliability
4/24
Reliability (Continued)
5/1
Reliability (Continued)
5/8
Midterm II (on all subjects covered since Midterm I)
Reliability (Continued)
5/15
ISO 9000 and Malcolm Baldrige National Quality Award
370-409
410-433
635-766
827-853