Core Course 5B: Managing Change: Supporting Communities and Embracing Cultures University of Massachusetts Boston School for Global Inclusion and Social Development (Class Meeting Time and Location) Fall 2013 Instructor: Office: Office Hours: Phone: Email: Instructor website: Course website: COURSE DESCRIPTION This course examines key concepts of change management in community settings. It provides an introduction to social change theories and their application to community settings and to models and approaches to community change. The course teaches students strategies for identifying and addressing issues in the change-management process, and for managing change more effectively, giving consideration to the cultural, racial, ethnic, and socio-economic make-up of the community. The role of culture and the impact of globalization on change efforts and implications for practitioners in global inclusion and social development will be considered as well. Real-world examples focused on health, disability and development, provided by leaders who are experienced change agents, will demonstrate how communities can effectively manage change. The course also teaches students how to assess the needs and abilities of communities for change and to evaluate community change efforts with a particular emphasis on stakeholder involvement. Master’s and doctoral students in global inclusion and social development can choose to take this course or the Strategies for Systemic Change course. COURSE OBJECTIVES Upon completion of this course students will be able to: Assess their competencies (including leadership and cultural sensitivity) to facilitate and / or manage change in community settings and develop a plan for personal development; Understand the concept of community and variations across societies and cultures and implications for practitioner competencies (cultural sensitivity); Explain what facilitates and inhibits community sustainability with a particular emphasis on community/community leaders’ ability to manage change; Demonstrate knowledge of prominent social change theories and application to community, and of models and approaches for community change and implications for practitioners; Describe different strategies for implementing and managing community change in different contexts (health, disability, development, global context) with a particular emphasis on stakeholder involvement; Assess the need for community change and evaluate the process and outcomes of implementing such a change in diverse community settings; and ● Demonstrate competence in applying knowledge and skills gained throughout the course in a white paper. 1 REQUIRED TEXT Homan, M. S. (2011). Promoting community change: Making it happen in the real world. Bellmont, CA: Brooks/Cole. REQUIRED COURSE READINGS (See below) STUDENT PERFORMANCE EVALUATION Activity / Assignment Deadline Percent of Final Grade 20% Active and prepared class participation Each class Personal reflections journal Collected during Sessions 5, 9, and 13. Final presentation of experiences and personal growth during Session 14. 15% Group case study analysis and write up Due in class during scheduled sessions 20% White paper Due via email by the end of finals week 30% Individual presentation Due in class during Session 14 15% DIRECTIONS FOR ASSIGNMENTS Active and Prepared Participation Participation is a must during this course. The knowledge you gain from the sessions and assignments is dependent on your willingness to be actively involved in the sharing of your ideas, reactions, self-exploration and personal learning. Students are expected to come to class prepared each week ready to participate. Personal Reflections Journal Each student is to keep a journal during the semester. Personal reflections, feelings, and reactions to class readings, activities, and issues addressed in class are to be recorded at least weekly. A required component of the journal is to provide your thoughts and reactions to the experiential aspects of the course, including self-assessments, class discussions, and guest speakers. The journals will be collected three times during the semester. During the last class (Session 14) every student will give a 5-minute (informal) final ‘presentation’ on their experiences and personal growth during the course. Case Study Analysis and Write Up Each student will analyze one example of implementing change in a community setting. Students will be able to choose from among three examples (one on health, a second one on 2 disability, and a third example on development) provided by the instructor in Sessions 6, 7 and 8. Students will analyze the case and summarize their findings in form of a short paper (5 – 7 pages). The case study analysis will include three major sections: 1. Background of the community issue and evidence of the need to change 2. Response (both change process and impact) 3. Analysis of the response and possible alternatives Sample relevant (but not exhaustive) information to include in section one is a description of the community issue (including a timeline if relevant), an explanation of the threat or danger if nothing is done (no change is implemented), and contributing factors or complications of the situation. Section two might include a description of the actions taken, details of the response strategy (both the process and the impact), how the responding entity (be it internal or external to the community) worked with others (or dealt with any opposition). A very important aspect of section three is a critical analysis of the response, including observations about what was effective or not, and additional strategies that might be implemented. As a class, we will analyze a case study in Sessions 6, 7 and 8 related to health, disability and development; these exercises are intended to help students guide their own case study analysis for this assignment. White Paper Each student will develop a white paper that is targeted to a selected group or audience and introduces an issue with a proposed course of action. Students will select a particular community issue that warranted change to focus on for this paper, and will propose a strategy to addressing this issue. Topics will need to be reviewed and approved by the instructor no later than Session 8. Students are expected to review relevant literature (both literature provided in the course as well as additional literature and materials collected for this assignment) and incorporate evidence for the seriousness of the issue as well as their reason for proposing the selected course of action (e.g., why it is believed to be the most effective). This paper will be due at the end of finals week, and students will be provided with feedback of their verbal presentation of this work before submitting their final draft. For master’s level students: papers will be 10 pages in length, with 10 – 15 references. For doctoral students: papers will be 20 pages in length with 20 – 25 references. Individual Presentation During the Session 14 each student will give a verbal presentation of his/her white paper to the class. Use of PowerPoint or other media is optional. Critical aspects of this presentation are conveying the intended audience and rationale, the community and issue, and proposed course of action. Students should incorporate supporting evidence from the literature in the presentation. Presentations should be no more than 15 minutes (per student) in length. Students will receive feedback on this presentation that they may use to finalize their written draft of the white paper to be submitted during finals week. 3 COURSE OUTLINE Session / Date Session 1: Course introduction and overview Topic / Activity Session Goals: Introduce students to the course objectives, review syllabus and course assignments including group case study project, and discuss overall concepts central to the course. Activity: We will watch and discuss a video interview “Concern for community” with community organizer / change agent Ernesto Cortes. Session 2: What is community and what contributes to sustainable communities? Session Goals: Introduce the concept of community, its dimensions and how this differs across societies and cultures; also introduce the concept of sustainable communities (i.e. communities able to manage change). Activity: Guest speaker (in person) – Mr. John J. Drew, President / CEO of Action for Boston Community Development, followed by discussion of assigned readings. Session 3: Culture in the context of community and implications for practitioners Session Goals: Introduce the concept of culture / cultural diversity and its intersection with community; discuss implications for practitioners in terms of working cross-culturally (cultural sensitivity and competency). Activity: Guest speaker (in person) – Ms. Paula Sotnik, Project Director at the ICI / UMB, followed by discussion of assigned readings. 4 Readings Course handout on definitions of social inclusion, social development, globalization, community and community / social change. Homan (2011). Ch. 1: Understanding the challenge to change. Yin (1994). Case study research: Design and methodology. Homan (2011). Ch. 13: Enhancing the quality of neighborhoods. Chifos (2007). The sustainable communities experiment in the United States: Insights from three federal-level initiatives. Alley et al. (2007). Creating elder-friendly communities: Preparations for an aging society. Libby, Rosen, & Sedonaen (2005). Building youth-adult partnerships for community change: Lessons from the Youth Leadership Institute. Homan (2011). Ch. 1: Section on “The need for cultural awareness, respect and competency,” and Ch. 8: Section on “Cultural competency.” Yosso (2005). Whose culture has capital? A critical race theory discussion of community cultural wealth. Putnam (2007). E pluribus unum: Diversity and Session 4: Social change theories and application to community Session Goals: Introduce prominent theories of social change and discuss differences and similarities across theories and their application to different types of communities and community settings. Activity: Discussion of assigned readings. Session 5: Models and approaches for community change and implications for practitioners Session Goals: Introduce prominent models and approaches to community change / change management and discuss implications for practitioners who facilitate such change. Activity: Discussion of assigned readings. Personal reflections journals collected. Session 6: Session Goals: Using a case study 5 community in the twenty-first century. Bunker & Alban (2006). The handbook of large group methods: Creating systemic change in organizations and communities. Ch. 6: Working cross-culturally. Homan (2011). Ch. 2: Theoretical frameworks for community change. Anderson & Milligan (2006). Social capital and community building. In: FulbrightAnderson & Auspos (Eds.) Community change: Theories, practice and evidence. pp. 21 – 60. Dovidio, Gaertner, & Saguy (2009). Commonality and the complexity of “we”: Social attitudes and social change. Homan (2011). Ch. 3: Relating community change to professional practice, Ch. 4: Putting yourself in the picture, and Ch. 5: Putting the pieces together. Foster-Fishman, Nowell, & Yang, (2007). Putting the system back into systems change: A framework for understanding and changing organizational and community systems. Kubisch et al. (2010). Voices from the field III: Lessons and challenges from two decades of community change efforts. Part 2: Examining three ore design and implementation issues. Homan (2011). Ch. 6: Power, Managing community change in a health context (Lewis et al., 2011), discuss issues and challenges of implementing and managing community change around health and implications for practitioners. Activity: Guest speaker (in person) – Mr. Jean-Marc Baptiste, Executive Director, Haitian American Public Health Initiatives, Inc. (HAPHI), followed by discussion of assigned readings. Case study for assignment handed out by the instructor. Session 7: Managing community change in a disability context Session Goals: Using case studies (Dwyer et al., 2001), discuss issues and challenges of implementing and managing community change around disability and implications for practitioners. Activity: Guest speaker (in person) – Mr. Rich Robison, Executive Director, Federation for Children with Special Needs (FCSN), followed by discussion of assigned readings. and Ch. 7: Powerful planning Siegel & Lotenberg (2007). Marketing public health – Strategies to promote social change. (2nd Ed.) Sudbury, MA: Jones & Bartlett. Section 3: Marketing public health – Case studies. Lewis et al. (2011). Transforming the urban food desert from the grassroots up: A model for community change. Paine-Andrews et al. (2002). Analyzing the contribution of community change to population health outcomes in an adolescent pregnancy prevention initiative. Honan, (2011). Ch. 8: People – The most valuable resource, and Ch. 9: Raising other resources. Dwyer et al. (2001). Community development by American Indian tribes: Five case studies of establishing policy for tribal members with disabilities. Case study for assignment handed out by the instructor; Health case study due. Session 8: Managing community change in a development context Session Goals: Using case studies (Bhuivan, 2011), discuss the issues and challenges of implementing and managing community change in a development context and implications for practitioners. 6 Homan (2011). Ch. 10: Getting the word out, and Ch. 11: Building the organized effort. Craig (2003). Globalization, multiculturalism and community development. Bhuiyan (2011). Social capital Activity: Guest speaker (via videoconferencing) – Professor Gary Craig, President, International Association for Community Development (IACD), followed by discussion of assigned readings. and community development: An analysis of two cases from India and Bangladesh. Case study for assignment handed out by the instructor; Disability case study and White paper topics due. Session 9: Managing community change 1: Leadership competencies Session Goals: Discuss what it means to manage community change from a leaders’ perspective including leader roles and responsibilities and implications for practitioners (leadership competencies). Activity: Guest speaker (in person) – Dr. William E. Kiernan, Director of the ICI / UMB, followed by discussion of assigned readings. Personal reflections journals collected; Development case study due Session 10: Managing community change 2: The impact of globalization Session Goals: Review the concept of globalization introduced in Session 1 and discuss its impact (positive and negative) on communities and their ability to manage change to sustain themselves. Activity: Guest speaker (via videoconferencing) – Mr. John Hailey, Founder of the 7 Hickman (2010). Leading change in multiple contexts: Concepts and practices in organizational, community, political, social, and global change settings. Part 1: Conceptual perspectives on leading change. Homan (2011). Ch.12: Taking actions – Strategies and tactics, and Ch. 14: Increasing the effectiveness of established, formal organizations. Mills (2005). Sustainable community change: A new paradigm for leadership in community revitalization efforts. Sullivan et al. (2007). The three challenges of community leadership. Hickman (2010). Leading change in multiple contexts: Concepts and practices in organizational, community, political, social, and global change settings. Part 3: Leading community and organizational change, and Part 5: Leading global change. Packer, Spence, & Beare (2001). Building community International NGO Training and Research Center and expert in NGO development (INTRAC), followed by discussion of assigned readings. Session 11: Managing community change 3: Stakeholder involvement Session 12: Evaluating community change efforts 1: Needs assessment partnerships: An Australian case study of sustainable community-based rural programmes. Session Goals: Discuss what it means to manage community change from the perspectives of different stakeholders. Introduce students to different strategies for involving stakeholders in planning implementing, and evaluating community change. Activity: Guest speaker (in person) – Dr. Donna Haig Friedman, Director, Center for Social Policy (CSP) / UMB, followed by discussion of assigned readings. Session Goals: Introduce methods and techniques for assessing the need for community change including community readiness for change with a particular emphasis on stakeholder involvement. Activity: Guest speaker (in person) – Dr. Berna Kahraman, Research Fellow/Evaluator, Center for Social Policy (CSP) / UMB, followed by discussion of assigned readings. 8 Homan (2011). Review Ch. 6: Section on “Empowering others,” and Ch. 7: Identify stakeholders. Maton (2008). Empowering community settings: Agents of individual development, community betterment, and positive social change. Bunker & Alban (2006). The handbook of large group methods: Creating systemic change in organizations and communities. Ch. 4: Working in polarized and politicized environments, and Ch. 5: Working in communities with diverse interest groups. Patton (2008). Part 1: Toward more useful evaluation. Annie E. Casey Foundation (1998). Evaluating comprehensive community change. Part 1: Strengthening evaluations by clarifying goals and objectives. Stoecker, R. (2005). Research methods for community change: A project-based approach. Ch. 1: “But I don’t do research,” Ch. 2: A goose approach to research, and Ch. 4: Diagnosing. Sharma, Lanum, & SaurezBalcazar (2000). A community needs assessment guide: A brief guide on how to conduct a needs assessment. Session 13: Evaluating community change efforts 2: Appreciative inquiry Session Goals: Introduce methods and techniques for evaluating community change efforts (both implementation process and outcomes) with a particular emphasis on stakeholder involvement. One of the methods to be discussed is appreciative inquiry (AI). Activity: Prepared for class discussion of case study “Using AI at Evergreen Cove.” Personal reflections journals collected. Session 14: Individual presentations; personal reflections on journaling Annie E. Casey Foundation (1998). Evaluating comprehensive community change. Part 2: Central issues in conducting convincing and useful evaluations of comprehensive community initiatives. Stoecker, R. (2005). Research methods for community change: A project-based approach. Ch. 7: Evaluation. Preskill & Catsambas (2006). Ch. 1: Introducing AI, Ch. 2: Using AI in evaluation practice, and Appendix: Using AI at Evergreen Cove (case study) Cooperrider, Whitney & Stavros (2008). Ch. 9: AI case applications, and Ch. 11: The AI classics: Selected articles. Activity: Students present on their White papers in Part 1 of the session and on their personal reflection journals in Part 2 of the session. ACCOMODATIONS UMass Boston is committed to providing reasonable academic accommodations for all students with disabilities. This syllabus is available in alternate format upon request. If you have a disability and feel you will need accommodations in this course, please contact the Ross Center for Disability Services, Campus Center, Upper Level, Room 211 at 617-287-7430. After registration with the Ross Center, you should present and discuss the accommodations with the instructor. Although a student can request accommodations at any time, it is recommended that students inform the instructor of their need for accommodations by the end of the Drop / Add period to ensure that accommodations are available for the entirety of the course. CODE OF CONDUCT AND ACADEMIC INTEGRITY It is the expressed policy of UMass Boston that every aspect of academic life − not only formal coursework situations, but all relationships and interactions connected to the educational process − shall be conducted in an absolutely and uncompromisingly honest manner. UMass Boston presupposes that any submission of work for academic credit is the student’s own and is in 9 compliance with University policies, including its policies on appropriate citation and plagiarism. These policies are spelled out in the Code of Student Conduct. Students are required to adhere to the Code of Student Conduct, including requirements for academic honesty, as delineated in the UMass Boston Graduate Catalogue and relevant program student handbook(s). REQUIRED COURSE READINGS AND REFERENCES Anderson, A. A. & Milligan, S. (2006). Social capital and community building. In: K. FulbrightAnderson & P. Auspos (Eds.) Community change: Theories, practice and evidence. Queenstown, MD: The Aspen Institute. Pp. 21 – 60. Annie E. Casey Foundation (1998). Evaluating comprehensive community change. Baltimore, MD: Author. Retrieved from http://www.aecf.org/upload/PublicationFiles/community%20change.pdf Alley, D., Liebig, P., Pynoos, J., Tridib, B. & Choi, I. H. (2007). Creating elder-friendly communities: Preparations for an aging society. Journal of Gerontological Social Work, 49, 1 – 18. Bhuiyan, S.H. (2011, December). Social capital and community development: An analysis of two cases from India and Bangladesh. Journal of Asian & African Studies, 46(6), 533 – 545. Bunker, B.B. & Alban, B.T. (2006). The handbook of large group methods: Creating systemic change in organizations and communities. San Francisco, CA: John Wiley & Sons. Centers for Disease Control and Prevention [CDC] (n.d.). CDC’s healthy communities program website: http://www.cdc.gov/healthycommunitiesprogram/overview/index.htm Chifos, C. (2007). The sustainable communities experiment in the United States: Insights from three federal-level initiatives. Journal of Planning Education and Research, 26, 435 – 449. Cooperrider, D.L., Whitney, D., & Stavros, J.M. (2008). Appreciative inquiry handbook: For leaders of change (2nd Ed.). Brunswick, OH: Crown Custom Publishing. Craig, G. (2003). Globalization, multiculturalism and community development. Public lecture given at City University of Hong Kong on November 9, 2003. Retrieved from http://www.iacdglobal.org/files/hongkonglect03.pdf Dovidio, J. F., Gaertner, S. L., & Saguy, T. (2009). Commonality and the complexity of “we”: Social attitudes and social change. Personality and Social Psychology Review, 13, 3 – 20. Dwyer, K., Fowler, L., Seekins, T., Locust, C., & Clay, J. (2001). Community development by American Indian tribes: Five case studies of establishing policy for tribal members with disabilities. Journal of the Community Development Society, 31(2), 196 – 215. 10 Fulbright-Anderson, K. & Auspos, P. (Eds.) (2006). Community change: Theories, practice and evidence. Queenstown, MD: The Aspen Institute. Foster-Fishman, P. G., Nowell, B., & Yang, H. (2007). Putting the system back into systems change: A framework for understanding and changing organizational and community systems. American Journal of Community Psychology, 39, 197 – 215. Hickman, G. R. (2010). Leading change in multiple contexts: Concepts and practices in organizational, community, political, social, and global change settings. Thousand Oaks, CA: Sage. Kubisch, A.C. et al. (2010). Voices from the field III: Lessons and challenges from two decades of community change efforts. Queenstown, MD: The Aspen Institute. Retrieved from http://www.aspeninstitute.org/sites/default/files/content/docs/pubs/VoicesIII_FINAL_0.p df Lewis L.B. et al. (2011). Transforming the urban food desert from the grassroots up: A model for community change. Family Community Health, 34(1), 92 – 101. Libby, M., Rosen, M. & Sedonaen, M. (2005). Building youth-adult partnerships for community change: Lessons from the Youth Leadership Institute. Journal of Community Psychology, 33, 111 – 120. Maton, K. I. (2008). Empowering community settings: Agents of individual development, community betterment, and positive social change. Journal of Community Psychology, 41, 4 – 21. Mills, R. C. (2005). Sustainable community change: A new paradigm for leadership in community revitalization efforts. National Civic Review, 94, 9 – 16. Packer, J., Spence, R., & Beare, E. (2001). Building community partnerships: An Australian case study of sustainable community-based rural programmes. Community Development Journal, 37(4), 316 – 326. Paine-Andrews, A. et al. (2002). Analyzing the contribution of community change to population health outcomes in an adolescent pregnancy prevention initiative. Health Education Behavior, 29(2), 183 – 193. Patton, M.Q. (2008). Utilization-focused evaluation (4th Ed.). Newbury, CA: Sage. Preskill, H. & Catsambas, T.T. (2006). Reframing evaluation through appreciative inquiry. Newbury, CA: Sage. Putnam, R. D. (2007). E pluribus unum: Diversity and community in the twenty-first century. Scandinavian Political Studies, 30, 137 – 174. 11 Sharma, A., Lanum, M., & Saurez-Balcazar, Y. (2000). A community needs assessment guide: A brief guide on how to conduct a needs assessment. Chicago, IL: Loyola University. Retrieved from http://www.luc.edu/curl/pdfs/A_Community_Needs_Assessment_Guide_.pdf Siegel, M. & Lotenberg, L.D. (2007). Marketing public health – Strategies to promote social change (2nd Ed.) Sudbury, MA: Jones & Bartlett. Stoecker, R. (2005). Research methods for community change: A project-based approach. Thousand Oaks, CA: Sage. Sullivan, H., Downe, J. , Entwistle, T. & Sweeting, D. (2007). The three challenges of community leadership. Local Government Studies, 32, 489 – 508. Yin, R. (1994) Case study research: Design and methodology. Beverly Hills, CA: Sage. Yosso, T. J. (2005). Whose culture has capital? A critical race theory discussion of community cultural wealth. Race, Ethnicity and Education, 8, 69 – 91. ADDITIONAL READINGS Borrup, T.C. (2006). The role of culture in community building. In T.C. Borrup, The creative community builder’s handbook: How to transform communities using local assets, arts, and culture (pp. 3-14). Saint Paul, MN: Fieldstone Alliance Publishing Center. Chrisman, N. J. (2007). Extending cultural competence through systems change: Academic, hospital, and community partnerships. Journal of Transcultural Nursing, 18, 68S – 76S. Cisse, G.S. & Casstevens, W.J. (2011). Choice theory to empower community change. International Journal of Choice Theory and Reality Therapy, 30(2), 27 – 32. Emery, M. & Flora, C. (2009). Spiraling-up: Mapping community transformation with community capitals framework. Community Development, 37, 19 – 35. Giles, W.H., Holmes-Chavez, A., & Collins, J.L. (2009). Cultivating health communities: The CDC perspective. Health Promotion Practice, 10(2), 86S – 87S. Heath, C., & Heath, D. (2010). Three surprises about change. In C. Heath and D. Heath, Switch: How to change things when change is hard (pp. 1 – 26). New York, NY: Broadway Books. Hill, A., De Zapien, J.G., Staten, L.K., McClelland, D.J., Garza, R., Moore-Monroy, M., Elenes, J., Steinfelt, V., Tittelbaugh, I., Whitmer, E., & Meister, J.S. (2007). From program to policy: Expanding the role of community coalitions. Preventing Chronic Disease, 4(4), 1 – 12. 12 Hubbell, K., & Emery, M. (2009). Unlocking local knowledge. In K. Hubbell and M. Emery, Guiding sustainable community change: An introduction to coaching (pp. 1 – 4). Little Rock, AK: Ken Hubbel and Associates. Hubbell, K., & Emery, M. (2009). Serving multiple stakeholders during a community change effort. In K. Hubbell and M. Emery, Guiding sustainable community change: An introduction to coaching (pp. 15 – 18). Little Rock, AK: Ken Hubbel and Associates. Kaufman, J.S., Crusto, C.A., Quan, M., Ross, E., Friedman, S.R., O’Rielly, K., & Call, S. (2006). Utilizing program evaluation as a strategy to promote community change: Evaluation of a comprehensive, community-based, family violence initiative. American Journal of Community Psychology, 38(3 – 4), 191 – 200. Kral, M.J., Idlout, L., Minore, B.J., Dyck, R.J., & Kirmayer, L.J. (2011). Unikkaartuit: Meanings of well-being, unhappiness, health, and community change among inuit in Nunavut, Canada. American Journal of Community Psychology, 48(3 – 4), 426 – 438. Larson, J., Ares, N., & O’Connor, K. (2011). Introduction to the special issue: Power and positioning in purposeful community change. Anthropology and Education Quarterly, 42(2), 88 – 102. Minich, L., Howe, S., Langmeyer, D., & Corcoran, K. (2006). Can community change be measured for an outcomes-based initiative? A comparative case study of the success by 6R initiative. American Journal of Community Psychology, 38(3 – 4), 183 – 189. Nathanson, C. (2009). Problems, crises, events and social change: Theory and illustrations. Sociological Research Online, 14(5). Retrieved from: http://www.socresonline.org.uk/14/5/11.html Sanderson, R.C., & Richards, M.H. (2010). The after-school needs and resources of a lowincome urban community: Serving youth and parents for community change. American Journal of Community Psychology, 45(3 – 4), 430 – 440. Selsky, J. W. & Parker, B. (2005). Cross-sector partnerships to address social issues: Challenges to theory and practice. Journal of Management. 31, 849 – 873. Szakos, K.L & Szakos, J. (2007). Advice to aspiring organizers. In K.L. Szakos and J. Szakos, We make change: Community organizers talk about what they do and why (pp. 202 – 232). Nashville, TN: Vanderbilt University Press. 13