Certificate in Training Practice Course Guide Russell Associates Your assignments and final project The briefs and requirements Certificate in Training Practice Course Guide Russell Associates Guide to writing assignments Throughout the CTP programme, you are required to submit 2 written assignments and a work based project. The purpose of the assignments is: to provide you with a focused medium to develop your learning in the major topics and themes which are developed through the programme. to develop your analytical, critical and evaluation skills by requiring you to link the theories and knowledge that you are gaining on the programme with the policies, procedures, systems and practices which operate within your workplace. to help you to add value to your organisation by encouraging you to compare and contrast “best practice” elsewhere with the systems, procedures and activities used within your own organisation. to promote practical writing skills and interpersonal skills, (particularly informing, persuading, gathering information and negotiating). to develop your professional knowledge, skills and understanding for your future career. Assignment Topics Assignment topics are agreed with tutor and these are wide ranging, but on a set theme. The topic you choose should have a corporate/organisational focus and should include investigative work (i.e. in other organisation or some form of literature search) beyond your own organisation. Layout of assignments The appropriate layout of a particular assignment is likely to vary, but we encourage you to produce your assignment in report form or structured as proposals to senior management. These notes are intended to give some guidance on how an assignment should be presented. Title Page it is important that you clearly state, at the beginning of the assignment, what its title is, which module it applies to, which tutor has set it and your name as the author. the only other things to go on the title page (if appropriate) are a file reference, date, and version number. Summary if the report is more than about three pages long, a summary should be provided, so that people can see at a glance what the report is about. Certificate in Training Practice Course Guide Russell Associates this summary is usually printed immediately after the title page, but if the summary is only a couple of sentences, there may be room to put it on the title page itself, below your name. Contents Page page numbers as well as section/chapter titles should be included. if the report incorporates appendices, their titles should be listed. Acknowledgements a list of names, roles and organisations (if relevant) of all those who helped you when compiling the report should be included. Terms of Reference this section should answer the questions “What were you asked to do? and “What powers (i.e., access to others, budgets, etc) were you given? clarifying the terms of reference will show what the report is about, and also helps to define the report’s boundaries. Introduction this section should provide some of the background of the subject, which forms the principal theme of your report. if the report is designed to solve a perceived “problem”, the history of the “problem” can be reviewed here, culminating in the situation, which prompted the report to be written. Method(s) of Investigation this section is needed for the readers to judge the authenticity of the “evidence” which comprises the main body of the report. All sources should be mentioned and, if appropriate, describe how you put together your questionnaire or survey study. copies of the questionnaires themselves or any other research instruments should be included in the appendices. if any published documents were studied, this should be recorded, although the precise list of books, articles, etc should be included in the bibliography at the end of the report. The main body of the report this part of the report is likely to comprise many paragraphs or sections, depending on the quantity of information to be presented. It is often useful to break up your assignment into sub-headings. Certificate in Training Practice Course Guide Russell Associates in many cases you are not required to write a novel, and it is often easier and clearer to use a list of bullet points as long as there is sufficient information to explain and justify the point you are making. use tables, pie charts, graphs and bar charts if possible. Your presentation of data is important. Conclusions in this section you should say what your facts or findings mean, i.e., discuss the key implications arising from the wealth of details you may have collected. the conclusions should not incorporate any new facts. Recommendations your recommendations should clearly spell out your ideas to enable them to be acted upon. in particular, if your proposals involve expenditure, you must supply a cost/benefit evaluation to show what it costs and what your organisation will get from it. Appendices all detailed statistical tabulations, graphs, lists, questionnaires, etc should be organised into separate appendices. nothing should be included as an appendix if it isn’t mentioned in the main body of the report. Bibliography & References You also need to include a bibliography, this is a list of sources which you consulted but which are not directly quoted. Also list the reference sources which are actually cited in the report itself. Length of Assignment Written assignments specify a maximum of 2,000 words (1,500 – 2,000). Your final project has a maximum of 3,500 words (3,000 – 3,500). You need to demonstrate your skill in arguing logically and concisely, as throughout your career you will be required to be succinct in your presentations to management or others. Certificate in Training Practice Course Guide Russell Associates 1. Written Assignment Unit One: Training in context. (1st Written – meets CIPD module 1: Training in context module) Assignment Overview The purpose of this assignment is for you to consider the influences on the success of a training and development event. You need to carry out research, and investigate how a number of influences contribute to the success of a training & development event. Your research can extend beyond your company by drawing comparisons with other similar companies. You should reference learning from all sources. Your research should enable you to draw conclusions and importantly put forward supported recommendations on how certain influences might be managed more effectively. Finally, before you send your assignment to your tutor, check your submission against the generic assessment criteria (appendix 1.) 2. Objectives In undertaking this assignment you will demonstrate that you understand the following Knowledge Indicators 1.2 The organisational context. The factors that influence the effectiveness of training. 3. Scenario Choose a training event/course you are familiar with to focus your research on. E.g. you could choose a presentation skills course or a customer service skills course. 4. Task Written Assignment One: brief (2000 words) Title: Factors that influence training in an organisation. The following are major factors that influence training: The type of organisation, it’s environment and senior management (the sponsor) Line management The trainer The trainee Choose a training course you are familiar with and investigate how these factors influence the effectiveness of that training. Conduct both primary & secondary research to find out how each factor has an influence on the course, drawing conclusions and making detailed recommendations that would improve the effectiveness of that course. 5. Assessment Criteria Certificate in Training Practice Course Guide Russell Associates CIPD Certificate Programme Generic Assessment Criteria (GAC) The assignment feedback sheet will help you identify what you have achieved & where you need to develop. Maximum word limit for this assignment – 2,000 words. Date of issue: Submission date: By completing this assignment you satisfy the CIPD learning outcomes below To demonstrate that you: Are able to build effective relationships with colleagues and customers. Can explain the contribution that training and development makes to organisational success and the factors that influence its effectiveness. Can explain organisational roles and relationships in relation to training and development. Can explain the effect of legislation and government influence on training practice. Certificate in Training Practice Course Guide Russell Associates Identifying and prioritising learning needs assignment brief (2nd Written – meets CIPD module 2: Identifying and prioritising learning needs) Assignment overview The purpose of this assignment is for you to research a specific example of how learning needs analysis is conducted within your organisation. You may find this was as a result of a direct request by managers or in response to the identification of a performance indicator. There are a number of ways learning needs are identified and your job is to research how this was conducted in your organisation, draw conclusions and to recommend improvements for the future. Be objective and analytical in deciding the most suitable methods of investigation. Justify why you are choosing one method ahead of another, and explain what factors have influenced your decision. It is important that to draw conclusions and put forward your recommendations and that you consider how you would implement them. Finally, before you send your assignment to your tutor, check your submission against the generic assessment criteria (appendix 1.) Aim To provide evidence that you can demonstrate the knowledge and understanding necessary to - identify and agree learning needs with individuals and groups using appropriate methods and analysis. Objectives In undertaking this assignment you will demonstrate that you understand the following: o methods and sources of information for identifying learning needs o factors affecting individual learning. Assignment Task You are required to research how the identification of training needs is currently conducted within your organisation or department, using a specific example to illustrate your investigation. You need to document and detail the research you carried out, how you conducted the research and your findings. From your research and your reading you are then required to define and propose improvements and developments to the current approach in the form of systems and methods that you would like to adopt or see adopted. ASSESSMENT CRITERIA This assignment will be marked according to the CIPD Certificate Programme Generic Assessment Criteria (GAC). A copy is attached. Date of issue: Submission date: Certificate in Training Practice Course Guide Russell Associates CIPD By completing this assignment you satisfy the CIPD learning outcomes below To demonstrate that you: Are able to identify, prioritise and agree learning needs with individuals and groups, using appropriate methods of analysis. Are able to explain methods and sources of information for identifying learning needs. Can explain factors affecting individual learning in and out of the workplace. Certificate in Training Practice Course Guide Russell Associates 30 minute training event (1st Skills – Meets CIPD module 3: Designing training and assessment) Skills assessment brief The reason for the assignment You are doing this assignment to demonstrate that you can: design training and development sessions for a group of learners prepare and/or develop relevant materials and facilities for those sessions prepare, deliver and review a practical training and development session assess learners and give them constructive feedback explain the principles of adult learning and effective design, and the range of factors affecting design including: – the range of training / learning methods, their advantages and disadvantages and the criteria for selecting them for use – the range of audio, visual and technology-based learning aids and the criteria for selecting them for use – the range of delivery styles and presentation techniques (including online learning) and the skills needed, along with advantages and disadvantages and the criteria for selecting them for use. The activity Your task is to prepare, deliver and review a 30 minute learning event for the learners in your group, using appropriate training methods and training aids. Your tutor will observe and assess your performance against the criteria in the 30 minute training event observation checklist. 1. You run the event on a training-related topic. 2. Your tutor will agree it with you and brief you in advance. 3. You will need to research the topic, but the methods and aids you choose are more important 4. You should study the 30 minute training event observation checklist, so you know what you are being assessed against. 5. You may of course draw on any personal experience, or what you have seen others do as they run their sessions. 6. We will give you face-to-face and written feedback before asking you to complete any further documents, or giving you a grade for this assignment. Within 14 days of completing the exercise You must submit all these to your tutor electronically, clearly showing your name. A completed Knowledge statement (500–1000 words) (Appendix 5) Remember to keep all your learning materials, slides, handouts and other material in case the CIPD moderator needs to see it. Certificate in Training Practice Course Guide Russell Associates Facilitation exercise (2nd Skills – Meets CIPD module 4: Delivering and evaluating training) Skills assessment brief The reason for the assignment You are doing this assignment to demonstrate that you can: prepare, facilitate and review a practical learning session for a group of learners create a climate that is conducive to learning provide feedback to learners. The activity Your task is to carry out a facilitated group work activity, & provide feedback to a group of learners. This will be observed and assessed against the criteria in the Feedback skills observation checklist 1. As these facilitation exercises will be taking place throughout the programme, your tutor will agree the timetable with you in advance. 2. Your tutor will brief you, at the workshop before the one you facilitate. 3. We agree the activity with you. 4. We are observing your facilitation & feedback skills not scoring your specialist knowledge, so do not worry even if you know little or nothing about the subject. 5. You should study the Feedback skills observation checklist, so you know what you are being assessed against. 6. You may of course draw on any personal experience, or what you have seen others do as they facilitate a session. 7. We will give you face-to-face and written feedback before asking you to complete any further documents, or giving you a grade for this assignment. Within 14 days of completing the exercise You must submit all these to your tutor electronically, clearly showing your name. A completed Knowledge statement (500–1000 words) (Appendix 5) Remember to keep all your slides, handouts and other material in case the CIPD moderator needs to see it. Certificate in Training Practice Course Guide Russell Associates The final project The reason for the project The purpose of the project is to enable you to apply the knowledge and skills you have gained within the programme, and to give you an opportunity to contribute to your organisation’s effectiveness. The activity You first choose one of the project options from the list at the end of this brief, and identify a relevant part of your organisation to apply it to. Then you produce a project plan. Once that’s approved you write your project report. Your project plan A project plan is a CIPD requirement. It’s also straightforward good practice, because it ensures the topic you choose is suitable, realistic and relevant in terms of: the scope and level of the certificate programme the real context you are producing it in the practicalities – time, support, resources, and potential difficulties and constraints validity and reliability, especially data-gathering methods and sources. Before you start building your plan: identify your project topic from the options in the list discuss your choice with your tutor and an appropriate person from your organisation. Assessing your project plan Although you do have to produce a satisfactory project plan, it does not contribute to your final grade. You must submit your completed project plan to your tutor within 30 days of it being set. You will receive feedback within 14 days of submitting your project plan. If it is satisfactory, you move on to write the report. If it’s unsatisfactory you may submit a second plan. Certificate in Training Practice Course Guide Russell Associates Your project report Your project report is between 3000 and 3500 words, and must demonstrate that you can transfer and apply the knowledge and skills you have gained during the programme. Your report should: give some background to the organisation – or the relevant part of it – and identify the issue or problem set out clear objectives explain and justify your investigative methods summarise the findings from your research draw relevant conclusions that include the evaluation of possible solutions, including the implications for financial and human resources and a cost/benefit analysis make appropriate recommendations to meet your stated objectives include relevant references to both practice and theory, from the open learning materials, theory from the workshops and your own research where appropriate. When you have finished the report Send it to your tutor electronically, along with your completed: Learning log (Appendix 6). Make sure all documents clearly show your name and the word count. Certificate in Training Practice Course Guide Russell Associates Project options In an area of your organisation… 1 Carry out a training needs analysis Carry out a training needs analysis, to identify and prioritise the development needs: arising from the implementation of a new framework, system or process, or in response to a group or team performance issue, or as a result of a management request. 2 Design a training solution Design and develop a training solution for a group to support the introduction of a new system or procedure, or in response to group or team performance issue. Your solution must recommend a way forward, as a result of gathering and analysing the information. 3 Devise an evaluation strategy to support the training function Review how your team, group or organisation carries out evaluation. Your review must use proven methods (such as SWOT) to gather and analyse information. Analyse your findings, draw conclusions and recommend improvements that will lead to more effective evaluation. 4 Review current delivery practice You assume the role of an internal consultant and review the methods your team or organisation uses to deliver training. Analyse your findings, draw conclusions and recommend improvements that will lead to better training delivery. 5 Review any assessment of training strategy Review how effectively your team, group or organisation carries out assessment, using proven methods (e.g. SWOT or PESTLE) to gather and analyse information. Analyse your findings, draw conclusions and recommend improvements that will lead to a more effective use of assessment. 6 Review the current coaching practice You assume the role of an internal consultant, and review how your team or organisation uses coaching. Your research should gather information from established internal and external sources. Analyse your findings, draw conclusions and recommend improvements that will lead to more effective coaching. Certificate in Training Practice Course Guide Russell Associates Appendices 1 Assessment criteria for written assignments & projects 2 Skills assessment criteria (8 pages) 3 Project / assignment feedback form (2 pages) 4 Knowledge statement Certificate in Training Practice Course Guide Russell Associates Appendix 1 Assessment criteria for written assignments and work-based/related project CRITERIA REFER = 0 PASS = 1 MERIT =2 DISTINCTION = 3 1. Identification of and approach to the problem or task with clearly defined objectives Does not grasp or address the problem or task. No clear objective and limited exploration of possible approaches to the problem or task. Broadly addresses the problem or task but lacks some clarity or shows limited consideration of contextual issues. Some justification of the methods of investigation. Clearly addresses the problem or task and demonstrates ability to understand contextual issues and the implications of change. Clear objectives & considered justification of methods. Very clearly identifies and discusses the problem or task and demonstrates comprehensive awareness of contextual issues and understands the possible difficulties of change. Comprehensive justification of investigation methods. 2. Sources of reference and underpinning data Very little evidence of reference to relevant literature or current practice. Some use of relevant literature or current practice applied to the problem or task. Clear & adequate use of relevant literature and current practice underpin the approach taken in dealing with the problem or task. Comprehensive use of up to date and relevant literature, and current practice in dealing with the problem or task. All stages of the work underpinned by reference to relevant sources. 3. Information collection and analysis Inadequate collection and analysis of information. Descriptive rather than analytical. Adequate information collected and some analysis and application to the problem or task. Competent collection of information that is analysed and used in problem identification and resolution. Comprehensive collection of information that is analysed and clearly applied to resolution of the problem or task. 4. Conclusion or final outcome Conclusions or final outcome unrelated to information collected. Contains a number of unsupported observations or actions. Conclusions or final outcome broadly follows from the information collected and are reasonably logical. . Conclusions or final outcome developed logically from the information obtained. Conclusions or final outcomes are developed logically and show full appreciation of the information collected. Detailed conclusions or outcome clearly supported by analysis. All the key issued are addressed and potential barriers/difficulties identified. Recommendations do not follow from the facts. No exploration of feasibility & ease of implementation. Fails to reach informed recommendations. Recommendations are broadly logical and practical but some work required for effective implementation. Recommendations are appropriate and capable of implementation. Some consideration of financial implications 5. Recommendations Total Addresses most of the key issues. Practical and logically developed recommendations that consider implication of implementation e.g. finance, time, resources. e.g. finance, time, resources PASS = 5-7 MERIT = 8-12 DISTINCTION = 13-15 Certificate in Training Practice Course Guide Appendix 2 Russell Associates Skills assessment criteria 30 Min Training Event - Observation Checklist (Completed by your tutor) Name: Date: Session title: HOW DID THE CANDIDATE Establish rapport and create a climate conducive to learning Establish current level of knowledge and understanding of the group State the session objectives and put them into context Give information to the group in an appropriate tone and style Use support materials effectively within the session Certificate in Training Practice Course Guide Russell Associates 30 Min Training Event - Observation Checklist (Completed by your tutor) Structure the activities logically and make smooth transitions, debriefing any exercises appropriately Check progress and understanding by using appropriate questioning techniques Review objectives and seek feedback on the session Development areas Conclusion Assessor Signature Date: Candidate signature Date: Certificate in Training Practice Course Guide Russell Associates Feedback Skills - Observation Checklist (Completed by your tutor) Name: Date: Title of facilitation: HOW DID THE CANDIDATE: Maintain ground rules for behaviour including contracting for the feedback Clarify the purpose and outcomes for the session Demonstrate active listening and observing skills to maintain learning within the group Use effective questioning to clarify issues and elicit feedback Manage the group appropriately during the tasks and the process Certificate in Training Practice Course Guide Russell Associates Feedback Skills - Observation Checklist (Completed by your tutor) Create the environment where all felt comfortable to participate effectively Summarise learning points as appropriate Use encouraging directive feedback to make progress and achieve the outcomes Summary of development areas Other points Assessor Signature Candidate signature Date: Date: Certificate in Training Practice Course Guide Russell Associates Generic Skills Assessment Criteria – 30 minute training event Feedback & Grade Sheet (completed by Tutor) Name_____________________________ A Date________________ CIPD Operational indicators being developed and assessed Tutor Feedback: Design a training and development session for a group of learners. Pass Merit Distinction Pass Merit Distinction Pass (2) Merit (4) Distinction (6) Tutor Feedback: Prepare and / or develop relevant materials and facilities for the session . Grade Awarded *Note- The grade selected is for combined preparation and delivery B Demonstration of underpinning of knowledge and understanding Tutor Feedback: Explain the principles of adult learning and effective design, and the range of factors affecting design. Grade Awarded Pass (1) Merit (2) Distinction (3) Certificate in Training Practice Course Guide Russell Associates Generic Skills Assessment Criteria – 30 minute training event Feedback & Grade Sheet (Continued) The components of the final grade are: the practical element – observation of skills event and the feedback, and the materials and documents produced, as set out in candidate brief the knowledge element – the candidate’s reflective knowledge statement. Assessment is weighted – 66% for the practical and 34% for the knowledge element. The final grade is the sum of the practical and knowledge grades. Pass = 3–5, Merit= 6–7, Distinction = 8+ To achieve any final grade the candidate must pass both the practical and knowledge elements. A Grade Pass=2 Merit=4 Practical elements Distinction=6 Design a training and development session for a group of learners Prepare and / or develop relevant materials and facilities for the session Pass Merit Distinction B The assessed area has been demonstrated successfully and could be applied / used in a work context with some guidance and adjustment. The assessed area has been demonstrated to a standard that could be applied/used in a work context with minimal guidance. The assessed area has been demonstrated to a standard that could be applied/used in a work context with no guidance or adjustment and used as an example of good practice Grade Pass=1 Merit=2 Knowledge element Distinction=3 Explain the principles of adult learning and effective design, and the range of factors affecting design. Pass Merit Distinction Through a critique of their own performance the candidate satisfactorily evidenced awareness and understanding of the knowledge indicators Through a critique of their own performance the candidate has evidenced awareness and understanding of the knowledge indicators and identified ways in which they can improve their skills. Through a critical evaluation of their own performance the candidate has evidenced awareness and understanding of the knowledge indicators and applied this in analysing ways in which they can improve their skills. Final grade awarded Signed Tutor_____________________________ Date ______________________ Certificate in Training Practice Course Guide Russell Associates Generic Skills Assessment Criteria - Feedback event Feedback & Grade Sheet (completed by Tutor) Name_____________________________ A Date________________ CIPD Operational indicators being developed and assessed Tutor Feedback: Prepare, facilitate and review a practical learning session for a group of learners. Provide feedback to learners Pass Merit Distinction Grade Awarded *Note- The grade selected is for combined preparation and delivery B Pass (2) Merit (4) Distinction (6) Demonstration of underpinning of knowledge and understanding Tutor Feedback: Create a climate that is conducive to learning. Overcome barriers to learning Grade Awarded Pass (1) Merit (2) Distinction (3) Certificate in Training Practice Course Guide Russell Associates Generic Skills Assessment Criteria - Feedback event Feedback & Grade Sheet (Continued) The components of the final grade are: the practical element – observation of skills event and the feedback, and the materials and documents produced, as set out in candidate brief the knowledge element – the candidate’s reflective knowledge statement. Assessment is weighted – 66% for the practical and 34% for the knowledge element. The final grade is the sum of the practical and knowledge grades. Pass = 3–5, Merit= 6–7, Distinction = 8+ To achieve any final grade the candidate must pass both the practical and knowledge elements. A Grade Pass=2 Merit=4 Practical elements Distinction=6 Prepare, facilitate and review a practical learning session for a group of learners. Provide feedback to learners. Pass Merit Distinction B The assessed area has been demonstrated successfully and could be applied/used in a work context with some guidance and adjustment. The assessed area has been demonstrated to a standard that could be applied/used in a work context with minimal guidance. The assessed area has been demonstrated to a standard that could be applied/used in a work context with no guidance or adjustment and used as an example of good practice Knowledge elements Grade Pass=1 Merit=2 Distinction=3 Create a climate that is conducive to learning. Overcome barriers to learning Pass Merit Distinction Through a critique of their own performance the candidate satisfactorily evidenced awareness and understanding of the knowledge indicators Through a critique of their own performance the candidate has evidenced awareness and understanding of the knowledge indicators and identified ways in which they can improve their skills. Through a critical evaluation of their own performance the candidate has evidenced awareness and understanding of the knowledge indicators and applied this in analysing ways in which they can improve their skills. Final grade awarded Signed Tutor_____________________________ Date ______________________ Certificate in Training Practice Course Guide Russell Associates Appendix 3 Assignment feedback for Training in context, IDN & Final project (Completed by your tutor) Name ____________________________ Criteria Identification of and approach to problem or task with clearly defined objectives Grade Sources of reference and underpinning data Grade Information collection and analysis Grade Conclusion or final outcome Grade Recommendations Grade Comments Date________________ Certificate in Training Practice Course Guide Appendix 3 Russell Associates continued Assignment feedback for Training in context, IDN & Final project (Completed by your tutor) The final grade is determined by use of the CIPD Generic Assessment Criteria, appendix 1 of the programme guide. Pass (1) Merit (2) Distinction (3) Candidates must achieve a minimum of a Pass for each of the 5 criterion The total points from each individual criterion attract a final grade as follows Pass (5-7) Merit (8-12) Distinction (13-15) *A second submission can obtain a maximum of a pass grade Submission number 1 or 2 Feedback summary Actions needed/agreed Final grade awarded Signed Tutor_____________________________ Date ______________________ Certificate in Training Practice Course Guide Russell Associates Appendix 4 Knowledge statement for 30 min & facilitation events (completed by candidate) Name__________________________ Date___________________ This statement is for you to show that you understand the underpinning knowledge related to the skills assignments, and expand on any areas you have identified for improvement. The knowledge being looked for is the knowledge relating to training and development theory, not the topic you chose to present on. Consider these 5 areas and respond using 500-1000 words. What knowledge did I use to produce my supporting documents, and to carry out the activity? What new knowledge have I gained from carrying out this activity? How have I used the feedback I received, to identify the knowledge I have gained? What useful improvements to my performance and supporting documents can I identify? How can this assignment help me at work? Certificate in Training Practice Course Guide Russell Associates