30th Annual NORTHEAST REGIONAL Summer School for Union Women One World – Many Union Women’s Voices PRE-REGISTRATION PACKET August 7-12, 2005 Cornell University Ithaca, New York Sponsored by Cornell University NYS School of Industrial & Labor Relations AFL-CIO Coalition of Labor Union Women (CLUW) General Information Packet – page 1 of 15 – Table of Contents Topic Page What to Pack 3 Upon Arrival 3 Parking 3 Housing Accommodations 3 Workshops 4 Meals 4 Background of Instructors 4 Schedule Expectations 4 Workshop Topics 5 Mini-Workshop Topics 5 Workshop Descriptions 6 Mini-Workshop Descriptions 9 Cornell Camp for Children 12 Emergency Contact Information 12 What Happens If I Get Sick While At Summer School 12 Duration of School 12 Public Transportation 12 Registration Packet What to Pack General Information Packet – page 2 of 15 – You must bring the following: Your union contract Your union constitution and by-laws Your union tee shirt for the school picture You might want to bring the following: Comfortable clothing and walking sneakers $20 for a commemorative summer school items. These items are a great memento of the school and proceeds will go to the Scholarship Fund Copies of your union newspaper Union buttons, T-shirts, etc., to share or exchange with sister students Cell phone or calling card for phone calls Musical instruments, poems, jokes, music scores, etc. for Talent Night Some cash to cover incidentals during the week NOTE: Rooms are full service – towels, bed linens, etc. are provided. Bathrooms are shared. However, bring a favorite pillow or towel, if it will make your stay more comfortable! Upon Arrival Registration will take place from 3:00 p.m. to 6:00 p.m. on Sunday, August 7, 2005 at Robert Purcell Conference Center (RPCC). Once you arrive, register at front desk on the second floor of RPCC and pick up your room key and then proceed to Wendy Purcell Lounge (WPL) where you will pick up a packet of information for the week. Dinner will be served from 5:30-7:00 p.m. in the Marketplace Eatery which is on the third floor of RPCC. The Opening Plenary will begin at 7:30 in the Auditorium which is on the second floor of RPCC. Parking If you bring your car, you must stop by the Registration Area and get a parking permit. Permit cost is $5.00/day, $30.00/week and check should be made payable to Cornell University. To park in handicap parking spaces on campus you need to purchase a parking permit and display your state handicap placard. Housing Accommodations You will have a single room or sharing a double room in the Town House apartments, which are located directly across from RPCC. Rooms are air-conditioned and bed linens and towels are provided. There are two twin beds in each bedroom. There is one bathroom in each apartment. There is a computer hook-up option for each room, at no cost. Please indicate your interest in having a computer connection in your room on the workshop pre-registration form. Arrangement can also be made at registration in August. There will be a television in the apartment with basic cable. No VCR or DVD. There is a small kitchen in each apartment with a stove and a refrigerator and a small dining area. There are three laundry rooms in the Town House complex. One located in the Community Center, one in building E and one in building G. NOTE: There will be no accommodations for spouses or significant others. General Information Packet – page 3 of 15 – Workshops Workshops will be held in typical classrooms at RPCC. Meals Breakfast, lunch and dinner will be served at the Marketplace Eatery on the third floor of RPCC. The cost of the meals is included in your registration fee. You will be provided with ID meal card which you must have with you for each meal. Morning and afternoon beverage breaks will also be provided between workshops. There are several special events planned throughout the week including a Welcome Reception and Labor History Night Reception. The location of each meal and special events are listed on the weekly schedule that you will receive at registration. Background of Instructors Instructors are university educators, union staff and officers, and other resource people. This year's staff includes union women from AFSCME, NYSUT, NYS-AFL/CIO, 1199/SEIU, CLUW, UNITE/HERE, TWU, CWA, RWDSU/UFCW, IWW, and PSC/CUNY. There are also labor educators and faculty from Cornell University, University of Massachusetts, Queens College CUNY, Worker Education Extension Center and Rutgers University. This year's coordinators are KC Wagner from Cornell – ILR in NYC and Susan Tindall from NYSUT, Local 37-935. Schedule Expectations You are expected to participate in all scheduled activities. Students are given a certificate of completion predicated upon full school participation. Everyone participates in the morning sessions and General Issues session. You will be enrolled in a Leadership Skills class as well as two skills workshops and one mini workshop, based on your selections on the pre-registration form. The evening programs are both entertaining and informative, and also provide an opportunity for participants to socialize. Beside the Welcome Reception, there will also be an evening program with live music showcasing student and staff talent. Everyone is invited to participate, so please feel free to bring musical instruments, poems, jokes, etc. Thursday is Labor History Night, which will honor past and present labor heroines through slides, dramatic readings and song. Attendees will celebrate the 30th anniversary of the school. Despite the full schedule, there is some free time available. You will be able to walk or jog around campus and visit the University bookstore, local shops and sites. There is time for talk and relaxation at the Summer School, but this is not a vacation. Students will be expected to attend all scheduled sessions. This is a demanding program, but full participation is what makes the Summer School such a unique and exciting experience. The summer school reserves the right to excuse a student from summer school, for behavior that is disruptive to the community learning and living environment. General Information Packet – page 4 of 15 – SCHEDULE FOR THE WEEK OF August 7 – 12, 2005 30th ANNUAL NORTHEAST REGIONAL SUMMER SCHOOL FOR UNION WOMEN Robert Purcell Community Center SUNDAY 8/07/05 MONDAY 8/08/05 TUESDAY 8/09/05 WEDNESDAY 8/10/05 THURSDAY 8/11/05 Breakfast Breakfast Breakfast Breakfast Plenary Meeting Plenary Meeting Plenary Meeting Plenary Meeting 9:00 am 10:30 am Leadership Skills Leadership Skills Leadership Skills Leadership Skills Leadership Skills/Evaluation 10:30 am – 10:45 am Break Group Photo Break Break Leadership Skills/Evaluation Workshop #1 Workshop #1 Workshop #1 Workshop #1 12:15 pm – 1:30 pm Lunch Lunch Lunch Lunch 1:45 pm – 3:15 pm Workshop #2 Workshop #2 Workshop #2 Workshop #2 Break Break Break Break General Issues Staff Meeting Mini Workshop Meeting by States evaluation Free Time Free Time Free Time Free Time 7:15 am – 8:15 am 8:30 am – 8:45 am 10:45 am – 12:15 pm 3:15 pm – 3:30 pm CHECK IN 3-6 PM 3:30 pm – 5:00 pm 5:15 pm – 5:30 pm 5:30 pm – 7:00 pm Dinner Dinner Dinner Dinner Dinner 7:00 pm – 8:30 pm Welcome reception Puzzle-ORama Fun Night Free Time Labor History Night FRIDAY 8/12/05 Lite Breakfast Room check out By 10 am Leadership Skills/Evaluation 8:30 am - 10:30 am Brunch and Graduation For additional information contact Shannon Armstrong – Cornell- ILR, Ithaca - 607-255-2125 or sla5@cornell.edu or KC Wagner, Cornell – ILR, NYC – 212-340-2826 or kcw8@cornell.edu General Information Packet – page 5 of 15 – Workshop Topics ( see descriptions below. Please complete the enclosed pre-registration form by July 15th, 2005 and send to KC Wagner via fax at 212-340-2822 or via mail at 16 East 34th Street – 4th Floor, NYC 10016.) In addition to the leadership class, students also choose two workshops for a morning and afternoon slot for 1.5 hours each from Monday - Thursday. Students will select one morning class and one afternoon class. Please complete the pre-registration form enclosed and see morning and afternoon workshop descriptions on pages 6-9. AM Session PM Session 1. Basic Grievance Handling 1. Collective Bargaining 2. Mobilizing/internal Organizing 2. Workplace Safety and Health: The Bush & Other Obstacles 3. Public Speaking 3. Popular Economics 4. Advanced Grievance Handling 4. Legal Rights for Union Members 5. Conflict Resolution 5. Democratic Administration of Your Union 6. Women Organizing for Economic Justice 6. Win and Build: Political Mobilization for the Long Haul 7. Writing for Union Women 7. How to Produce a Newsletter 8. Advanced Computer Skills for Labor Activists Mini-Workshop Topics Students will select one mini class that will be held on Wednesday afternoon for 1 ¾ hours. Please complete the pre-registration form enclosed and see mini-workshop descriptions on pages 9-11. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Mobilizing Around Women’s Health Strategies for Rebuilding the Labor Movement: What’s in it for Women? Labor History’s Lessons for Today’s Union Women Learn Ways to Manage Stress Moving Up in Union Leadership Building Bridges Stopping Sexual Harassment Working with the News Media Organizing Women: Strategies for Winning State and Local Labor Federations: Shaping Labor’s Future and Labor’s Leaders Work-Family Educational Programs: Making It Work Better Globalization and Solidarity General Information Packet – page 6 of 15 – WORKSHOP DESCRITIONS F0R MORNING AND AFTERNOON SESSIONS Monday – Thursday for 1.5 hours each day Workshop Descriptions for the Morning Session 1. Basic Grievance Handling (am workshop) Cathy Scott, AFSCME, District 47, Local 2187 This workshop is designed for those with little or no experience in grievance handling. The student will learn how to investigate, prepare and process a grievance. This workshop will give you a hands-on opportunity to test yourself in a way that builds your skills in a non-threatening, non-confrontational situation. 2. Mobilizing/Internal Organizing (am workshop) Adrienne Taylor, CWA – District 1 This workshop teaches the local union member how to overcome apathy, improve meeting attendance, increase members’ participation, and build coalitions. Learn strategies and effective techniques to help build participation in your union or group. 3. Public Speaking (am workshop) Rochelle Semel, Cornell-ILR Cathy Colette, AFSCME Are you worried that you’ll go blank before an audience? Or are you just looking for tips to improve oral presentations? This workshop is designed to give you self-confidence and polish in speaking before various groups. You’ll have the opportunity for practice and feedback in a friendly, sympathetic setting, and the benefit of up-to-date strategies for coping with public speaking. 4. Advanced Grievance Handling, Preparing for Arbitration and Using Grievances to Build the Union (am workshop) Debra Bergen, CUNY, PSC This workshop is intended for those who have had experience handling grievances. It will cover how to investigate, prepare and present grievances at arbitration and will address specific issues such as out-of-title, past practice and discrimination. In the face of growing infringements on member’s rights to due process and management attacks on collective bargaining rights, participants will learn tools that will empower them to effectively organize around grievances and increase membership involvement needed to build stronger unions. 5. Conflict Resolution (am workshop) Ida Torres, RWDSU, Local 3 Claudia Schacter-deChabert, NYSUT General Information Packet – page 7 of 15 – Life is a conflict—in the workplace, the home and the community. How do we deal with conflict? This workshop will help participants understand the causes of conflict and explore some strategies for responding that might be helpful. 6. Women Organizing for Economic Justice (am workshop) Pamela Vossenas, National Writers Union Pam Whitefield, Cornell- ILR This workshop is designed to encourage and inspire women to become activists or more active and start organizing where they live and work as women workers on a variety or issues. Participants will hear success stories of women who have organized for economic justice and learn tools and skills that they may utilize in their organizing and fighting for economic justice. 7. Writing for Union Work (am workshop) Marcia Neufeld, CUNY, PSC What are the critical elements in getting your message across whether it’s a flyer, memo, letter, brochures, and contract provision? To what extent does the way you frame an issue determine the effectiveness of your communication? What would be possible ways of communicating a global perspective to union members? We will consider audience, level of awareness of union procedures, contract language, range of formats, and writing styles. Each session will also include a non-verbal exercise to facilitate the accomplishment of each participant’s goals Participants are encouraged to bring samples of their union literature. 8. Advanced Computer Skills for Labor Activists (am workshop) Donna Schulman, Cornell -ILR This workshop will focus on computer skills beyond basic word processing and how to use them to participate in union activities more effectively. Skills to be covered will depend on needs and interests of the participants. For example, strategic research (Internet), advanced graphic techniques (MS Word), keeping track of members (databases), and sharing tips and tricks. This is a hands-on workshop; participants must have a basic familiarity with Windows, Word, and the Internet. You must know how to use a mouse, how to type a letter, and how to click on a website. Workshop Descriptions for the Afternoon Session 1. Collective Bargaining (pm workshop) Nedelka McClean, Child Care Fund, 1199/SEIU The workshop will focus on the “nuts and bolts” skills and strategies for collective bargaining. Participants will examine the negotiation process as an on-going method for resolving workplace disputes. Topics included are: 1) Who is on the negotiations team? 2) Preparation for negotiation, including situation analysis, planning and division of labor 3) During negotiations: proposals, General Information Packet – page 8 of 15 – strategies, impasse, settlement 4) The contract: on-going negotiations. Instruction methods will include brief lectures, small groups, and simulations. 2. Workplace Safety and Health: the Bush Record and Other Obstacles (pm workshop) Lee Clarke, AFSCME, DC 37 Guille Mejias, AFSCME, DC 37 The 2004 election results opened the door once again for a full frontal attack on workers and workers’ rights by the Bush Administration. Workers can no longer rely on OSHA and state enforcement agencies to protect them against workplace hazards. This workshop will explore the ways in which the election of George W. Bush has impacted on workers’ rights and the ways unions can respond-nationally and locally. Participants will also explore ways for unions to mobilize workers to address workplace hazards. 3. Popular Economics for Union Women (pm workshop) Maria Figueroa, Cornell-ILR This workshop will cover basic Economic concepts with a focus on the workings of the global economy, including outsourcing, free trade agreements, immigration, and their implications for union workers, working people in general and women in particular. Data will be presented to discuss current economic issues such as the social security debate and the Walmartization of jobs in the U.S. You will acquire basic analytical skills to better understand power in your industry or sector, as well as a basic framework to undertake strategic research and industry analysis. 4. Legal Rights for Union Members(pm workshop) Lisa Schur, Rutgers University This workshop will cover the basic issues of American labor law, focusing on the Wagner Act, court decisions and rulings by the National Labor Relations Board. We will examine how Congress, the law and the courts have interpreted the Wagner Act, which was originally designed to encourage unionization, in ways that make it harder for workers to form and join unions. Besides looking critically at the current state of the law, we will also look at ways the law could be changed to make it easier for workers to express their rights, form unions and bargain with employers. 5. Democratic Administration of Your Union (pm workshop) Eileen Sullivan, Transport Workers Union Lois Gray, Cornell University Deb Lancaster, Rutgers University The workshop is designed for current or potential union officers. Sessions will deal with the structure, government of local and national unions, how decisions are made and the functions and responsibilities of officers and members. Emphasis will be given to the role of women in building effective and democratic organizations. General Information Packet – page 9 of 15 – 6. Win and Build: Political Mobilization for the Long Haul (pm workshop) Dale Melcher, U Mass at Amherst Abbie Illenberger, UNITE, HERE! This workshop builds a broader understanding of the economic and social forces that hurt working people and tackles the powerful myths of conservative thinking. We will look at the conservative agenda that attempts to shrink the size of government and shift taxes from rich to poor and from corporations to individuals and shift jobs from high wage to low wage countries, creating major problems for workers and their families. We will practice using this framework to talk to members to mobilize them around labor’s political agenda. 7. How to Produce a Newsletter(pm workshop) Judy Hoover, AFSCME, DC 47, Local 2187 Cheryl Reynolds, AFSCME, Local 2330 In this workshop you will learn about organizing a newsletter committee, learn the theory, mechanics and materials needed to produce a Local Union newsletter. Mini Workshop Descriptions 1. Mobilizing Around Women’s Health Issues Carolyn Jacobson, CLUW Knowledge is power… and that includes knowledge about your health. This workshop will provide the latest information on a variety of women’s health issues, including screening tests that are available—that your doctor may not offer, but should—or that your plan should be covering, but isn’t. It will also empower you to take action to get what you need. 2. Strategies for Rebuilding the Labor Movement: What’s in it for Women? Kitty Krupat, Queens College CUNY, Worker Education Extension Center At the AFL-CIO convention in July, delegates debated a number of proposals and strategies for rebuilding the declining U.S. labor movement. Our workshop will explore the following questions: How do these proposals and strategies address the needs and concerns of women, both nationally and globally? Can the labor movement grow without a specific plan to advance the interests of women and to bring more women into leadership? What special role can women play in the revitalization of organized labor? What lessons can we learn from the civil rights movement? Could we organize for rights in a coalition based on gender, race, and sexual orientation? 3. Labor History’s Lessons for Today’s Union Women Ileen DeVault, Cornell University - ILR General Information Packet – page 10 of 15 – What lessons can union women draw from the history of women’s organizing efforts in the past? This workshop will examine several specific historical efforts in order to think about how women workers should organize. We will talk about how women are and are not different from men in their relations with unions. 4. Learns Ways to Manage Stress Cheryl Reynolds, AFSCME, Local 2360 With the continually changing world, the levels of stress in our lives constantly change. Stress can be good or bad; positive or negative. Become aware of the different stresses and learn how to deal with the “wear and tear” on your person. Learn ways to be good to yourself and by doing so, how to help others. 5. Moving Up in Union Leadership Lois Gray, Cornell University - ILR Learn how to advance in your union structure. Share strategies for achieving an increasing role for women in union leadership and decision-making. 6. Building Bridges Ida Torres, RWDSU, Local 3 How do you build and maintain a coalition of organizations that can work together on issues of importance to labor unions as well as community? This workshop will give practical solutions to this dilemma. 7. Stopping Sexual Harassment Cathy Collette, AFSCME Learn how to fight back against sexual and other illegal forms of harassment on the job. Using real life success stories, we will discuss your legal rights and what to do if you, or one of your members, is harassed. This workshop is especially useful for stewards, officers, and union representatives. 8. Working with the News Media Joan Collins-Lambert, Cornell University - ILR Participants in this workshop will take away practical tips for developing good working relationships with news reporters in the broadcast and print media. We’ll talk about how to prevent media disasters, how to educate reporters about the labor movement, and how to pitch positive stories about organized labor. The instructor draws upon real-life examples to illustrate some do’s and don’ts for improving media relations. General Information Packet – page 11 of 15 – 9. Organizing Women: Strategies for Winning Kate Bronfenbrenner, Cornell University, ILR While organizing today is getting tougher on every front the labor movement’s greatest success stories have been among women workers, particularly women of color, across nearly every industry and sector. This workshop will talk about where women are organizing and while models organizing are most effective for organizing women in particular industries and occupations, even when faced with the most aggressive employer opposition. 10. State and Local Labor Federations: Shaping Labor’s Future and Labor’s Leaders Colleen Gardner, NYS AFL-CIO State and local central labor bodies are on the front lines of labor’s political legislative, organizing and mobilization efforts. They provide crucial support to unions, building lasting alliances, are the face of labor to the public, and connect members where they work and live to local, state and national issues. Now, more than ever, the labor movement needs coordinated, effective organizations with sufficient resources and support that work strategically to build power for working families. This important work requires dedicated leaders with many skills and diverse backgrounds. Women trade union leaders can and do play an important role at the state and local level. This mini course will discuss the reorganized structure and mission of these organizations, what skills women can bring, how to be an effective leader at this level, and how to build capacity and strengthen our local unions and our own leadership skills though this work. 11. Work-Family Educational Programs: Making It Work Better: Carol Joyner, Child Care Fund, 1199/SEIU Sally can’t get her work schedule adjusted to pick up her kids at the day care center…Elena gets treated differently when she returns from pregnancy leave. Sound familiar? Union members are constantly confronted with choices: choices that often pit work against family. Come to preview and give feedback on a “pilot” work-family curriculum -- with modules on grievance handling, internal and external organizing, bargaining, and public policy -- designed to integrate these themes into the “educational life” of the union. 12. Globalization and Solid Mae Chen, UNITE-HERE This workshop will discuss working women and the impact of globalization, outsourcing and trade. Currently, more and more unions are engaging in international solidarity efforts linking U.S. workers with workers around the world. Also, the links between immigrant woman in the U.S. and international women will be explored in the discussion on globalization, trade and immigration. General Information Packet – page 12 of 15 – Schedule Revision (see arrow) Cornell Camp for Children There is a Cornell Camp for children ages five to 12. The times for each day are 7:45am to 5:45pm, lunch provided. This is an educational camp. We will provide the themes upon registration. The cost of the camp is absorbed by the entire school. If you are interested in learning more about the camp, please contact Shannon Armstrong at 607-255-2125 as space is limited. Emergency Contact Information Telephones are available in your room. You will need to use a calling card to call make long distance phone calls. Your family can reach you by calling the Robert Purcell Community Center phone number, 607-255-2288. Be sure to pick up your messages on a daily basis. You may wish to advise your family and associates of the following telephone numbers and the name of the program you are attending: Robert Purcell Community Center (607) Cornell Police Services (607) Gannett: Cornell University Health Services (607) Cayuga Medical Center (607) 255-2288 255-1111 255-5155 274-4411 What if I get sick while attending the Summer School? Any illness or injury requiring medical treatment is not included in your registration fee and must be covered by your own insurance. Medical assistance is available through the Gannett Health Services on campus Monday through Friday from 8:30 a.m. to 4:30 p.m. Phone: (607) 255-5155. For emergencies call 911. Duration On August 12, 2005 at 12:30 pm, the 30th Annual Summer School comes to a close. Please schedule your return home after this hour. Check-out must be handled before 1:30 pm. DIRECTIONS PUBLIC TRANSPORTATION AIRPORTS The airports which are close to Ithaca are: Ithaca Airport (US Air) Syracuse: (JetBlue, Continental, Delta, US Air, American Airlines) General Information Packet – page 13 of 15 – Elmira: (US Air, Continental) BUS The public bus is Shortline Coach, and their web site is: http://www.shortlinebus.com/. Once there, people should click on Cornell University, and an adobe file comes up with the schedules. The Shortline Bus comes directly to Cornell’s North Campus, please indicate to the driver that you would like to be dropped off there. Please contact Stacy Reynolds if you plan on taking another busline or air travel with your arrival time and day at sjr29@cornell.edu. and she will give you information about how to reach Cornell’s campus. ________________________________________________________________________________ BY CAR GENERAL DIRECTIONS TO ITHACA BY CAR From points southeast you may take I-81 north, exit at Whitney Point. Take US route 11 North to route 79, taking route 79 to Ithaca, or From the south or southwest, take route 96, 89, or 34 north to route 13, following route 13 to Ithaca. From the northwest, take route 79, 96, 89 or 34 south to route 13 & Ithaca. From the New York State Thruway east or west, follow 81 south to the Homer exit (Exit 12) for route 281 & 13. Go south on route 281, which become route 13 in South Cortland (by the A & W Rootbeer Restaurant on the right), & follow route 13 south and west to Ithaca. Directions to North Campus (Robert Purcell Community Center, the Townhouses) on the Cornell Campus If you are coming from the Northeast on Route #13, take the exit for the Pyramid Mall & Triphammer Road (the first exit after Rt.#13 becomes a divided highway at the Warren Road intersection/traffic light). At the light at the end of the exit ramp, go left on Triphammer Road, continuing over the bridge, past the Clarion Hotel on the left and two traffic lights until you reach the first stop sign at Hanshaw Road (stay in the left lane as you approach this stop sign). Turn left onto Hanshaw Road at this stop sign. Now follow the directions in the 4th paragraph from the bottom of this page If you're arriving from the Southwest, Southeast, or Northwest, take any route (79, 96, 89 or 34) to Route 13. Follow Route 13 north and east. Route 13 North from Rts. 79, 89 or 96 is A.K.A. Meadow Street, which runs 1way through the city of Ithaca. It will become a divided highway just past Purity Ice Cream on the left, and then go up the hill. Take the Triphammer Road exit off Route #13 (which is also the shopping mall exit). Go right at Triphammer Road, past the traffic light (the Clarion Hotel is on the left) until you reach the first stop sign at Hanshaw Road (stay in the left lane as you approach this stop sign). Turn left onto Hanshaw Road at this stop sign. General Information Packet – page 14 of 15 – Continue on Hanshaw Road, past a couple of small shopping complexes on the right. Follow the "Cornell" signs, turning right onto Pleasant Grove Road (there is a automotive garage on the right corner of Hanshaw Road and Pleasant Grove). Continue on Pleasant Grove Road past the Cornell "A" parking lot on the right, to George Jessup Road. Turn right onto George Jessup Road, continuing past the North Campus High and Low Rise residence halls on the left, and the Townhouse complex on the right, until you come to the Robert Purcell Community Center (the 2nd entrance on your left off George Jessup Road). You can park temporarily on the traffic circle in front or at a meter in the small lot in front and to the west of the Robert Purcell Community Center while you come in to get a required parking permit in our office. The Cornell Conference Services Office is located just inside the Robert Purcell Community Center. As you come in the front door it’s the first door down the hallway on the left (opposite the computer room). If you need any additional information, please do not hesitate to call KC Wagner, CoCoordinator at Cornelll-ILR - 212-340-2826 or email her kcw8@cornell.edu General Information Packet – page 15 of 15 –