Quorn Medical Centre
Quorn Medical Centre
1 Station Road, Quorn
Leicestershire, LE12 8BP
01509 410800
Telephone:
01509 620652
Fax:
Calling from Abroad: 01509 410800
Website
www.QuornMedicalCentre.co.uk
When the surgery is closed call 111
Welcome to Quorn Medical Centre
We hope to use our surgery website as a way of presenting all our patients with an up to date
resource for all information relating to our practice. We will keep it current with any news,
developments & details that are relevant to the practice & our patients.
A history of the practice
Quorn Medical Centre was purpose built in 1986 and extended in 1992. It is a modern building
with access and ground floor consultation facilities for disabled people. There is parking
available on the large public car park adjacent, with the specified disabled parking in front of the
building. The clock and stone furbelows on the Medical Centre are retained from the original
building on the site.
Click Here for Our Latest Practice News
Please read Latest Practice News for more information on the following items: * Charity Abseil Postponed Until 13th June, in aid of Cancer a Research UK
* Red Nose Day Photos
* Viewing your health records online
* Thank you
* Friends and Family Test now open (see our 'Have your say' field below and 'further
information' to read our Practice News re publication.
* November 2014 Launch of Memory Support and Memory Cafe
* SCAM!!!
* Multiple Text Message Alerts - Known bug
* Missed Appointments
* NHS 111
*MMR Catch-up Campaign
*Loop System
*Smoking Cessation
*Chicken Pox - Isolation
*Hearing Aid Batteries
*Patient Participation Group
________________
Changes to requesting Gluten Free Food Prescriptions.
We are implementing a new system for requesting new Gluten Free foods. If you require any new product which is currently not on your repeat
prescription please click here to print and complete the form with the brand and quantity required and return it along with your repeat
prescription. Please click here to see the guidelines for suggested quantities.
Opening Hours
Telephone contact is available between 8.30am - 6.00pm
The surgery is open at the following times: Monday:
08:30 to 18:00
Tuesday:
08:30 to 18:00
Wednesday:
08:30 to 18:00
Thursday:
06:45 to 18:00
Friday:
06:45 to 18:00
Weekend:
Closed all day
We are closed on all public/bank holidays.
NB We may closed on specific afternoons, for practice training/education updates,
arranged by our Clinical Commissioning Group. Notices will be displayed within the
surgery along with a contact number for medical services. This number will also be given
on the telephone greeting message. Please see the 'Closure Dates' tab on the right for more
information.
Doctor's Clinic Times
Morning Surgery


8:45am - 11:20am (Mon-Fri)
6:45am - 8.00am (Thurs /Fri- extended hours)
Afternoon Surgery




3:00pm - 5.50pm (Mon)
3:00pm - 5.50pm (Tues)
3.00pm - 5.50pm (Wed)
3.30pm - 5.50pm (Thurs)


3.00pm - 5.50pm (Fri)
N.B. We may be closed on specific afternoons, for practice training/educational updates.
Telephone contact with reception will only be available during reception opening hours (8.30am
- 6.00pm).
Practice Nurse's Clinics




Morning Surgery 9:00am - 12:45pm (Mon-Fri)
Afternoon Surgery 2:00pm - 5:30pm (Mon, Tue, Wed, Fri)
3:00pm - 5.30pm (Thurs)
Extended Hours 7.00am - 8.00am (Thurs & Fri)
When We Are Closed
NHS 111
Please note that the new number to dial for
GP Out of Hours is 111 and that the NHS
Direct number is no longer in use.
If you have a life threatening medical emergency please dial 999. Chest pains and/or shortness
of breath, collapse, or haemorrhage constitute an emergency.
If you require urgent medical assistance that cannot wait until the surgery re-opens, please call
111. Calls to the NHS 111 service are free from both landlines and mobiles.
If you would like to cancel your appointment please telephone the surgery on 08443 879 879
press 1. For surgery opening times press 2.
NB We may be closed on specific afternoons, for practice training/education updates arranged by
the Clinical Commissioning Group or the Practice. Notices will be displayed on those days,
along with the appropriate contact number for anything that cannot wait until the following day.
This number will also be given on our telephone greeting message. Please see the 'Closure Dates'
tab on the right for more information.
** We are closed on all public/bank holidays **
Winter Pressures – Additional Service
To assist NHS England, Leicestershire and Lincolnshire Area Team, Quorn Medical Centre has
signed up to a scheme to cope with the increased winter pressures.
We will be providing an additional service on Saturday mornings during January and February
2015, for face to face and telephone consultations. Appointments can be booked at reception, on
the telephone or online (subject to availability).
Both routine and urgent appointments will be available with GPs (subject to appointment
availability).
Routine appointments will be available with Nurses (subject to appointment availability).
Dates: Saturday 3rd January 2015 - Saturday 28th February 2015
GP Times: 8.00am – 12.00 noon
Nurse Times: 8.30am – 11.30am
Please note the following services will not be provided: -


Blood tests
Home Visits - during the extended hour’s period, home visits will remain the
responsibility of the OOHs service 0845 0450411
How to Make an Appointment
We have six doctors in total, three practice nurses and a health care assistant.
One of the doctors is responsible for the doctor triage system. We call this doctor our Duty
Doctor. This role is rotated between all our doctors. This doctor is responsible for assessing
emergencies and allocating appropriate appointments for same day access. The Duty Doctor has
access to extra appointments, which are not available to receptionists, in order to accommodate
emergencies. Advance bookings are also available.
Nurse/Health Care appointments can be booked on the day or in advance. The other four doctors
run normal clinics with available appointments that can be booked on the day.
We strongly encourage patients to ring, where possible, on the day they wish to be seen, as this
has shown to substantially reduce non attendance. However, if you do need an advance
appointment, please speak to the receptionist, who in conjunction with the doctor, will be able to
facilitate this.
Winter Pressures – Additional Service
To assist NHS England, Leicestershire and Lincolnshire Area Team, Quorn Medical Centre has
signed up to a scheme to cope with the increased winter pressures.
We will be providing an additional service on Saturday mornings during January and February
2015, for face to face and telephone consultations. Appointments can be booked at reception, on
the telephone or online (subject to availability).
Both routine and urgent appointments will be available with GPs (subject to appointment
availability).
Routine appointments will be available with Nurses (subject to appointment availability).
Dates: Saturday 3rd January 2015 - Saturday 28th February 2015
GP Times: 8.00am – 12.00 noon
Nurse Times: 8.30am – 11.30am
Please note the following services will not be provided: 
Blood tests

Home Visits - during the extended hour’s period, home visits will remain the
responsibility of the OOHs service 0845 0450411
Online appointments
Please ask at reception for details on how to set-up an account, or click on the link above if you
have an account set-up already.
Book Appointments & Repeat Prescriptions on your Mobile
Patient Access is now available to download as an app to your Smartphone. This will enable you
to book appointments and prescriptions, providing you have a connection to the internet; this is a
24 hour service.



Book an appointment.
Order repeat prescriptions.
Change your address details.
Click HERE for link to Patient Access App (www.patient.co.uk/accessapp)
Home Visits
Please request home visits only when medically unable to attend the surgery. Whenever possible
telephone between 8.30am and 11.30am to make your request.
Please remember that several patients can be seen in the practice in the time that it takes to make
one home visit. There are also better facilities for examining and treating patients at the Health
Centre.
________________________________________________________________________
How to get a prescription
Unfortunately, for reasons of medical safety we cannot accept a request for medications by
telephone OR via e-mail.
Please note our surgery now offers EPS (Electronic Prescribing Service).
Click HERE (systems.hscic.gov.uk/eps/patients) for more information.
How soon will my prescription be ready to collect?
From the date you place your request, it will take up to 3 working days to process; this includes
online orders. Therefore please ensure you request your repeat medication in plenty of time
before you run out of medication.
Please note that other requests for repeat medication that have not been previously authorised by
a doctor, may be refused, without attending a further consultation, (e.g. written requests or
unauthorised additions to the computerised slip). Again this is for medical safety.
If you take regular medication and your doctor thinks it appropriate he or she may authorise you
to obtain a repeat prescription via our computerised system without seeing the doctor every time.
You will however be requested to attend at regular intervals to have your condition and treatment
reviewed. Please note, if you have an overdue medication review, your request may be
refused.
For minor and stable conditions, this can be done by speaking to the duty doctor.
You can also, once you have created an account, request your prescription on-line. Please ask at
reception for details.
You can also, once you have created an account, request your prescription on-line. Please ask at
reception for details.
N.B. Prescriptions may be collected on your behalf, however due to the Data Protection Act
1998 we require authorisation in the form of a consent form. Please print and sign this
form to be presented when your prescription is picked up.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying
charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought
it reasonable to charge for those who can afford to pay for their medicines. Prescription
prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS charges
From 1 April 2009, the charges are:



Prescription per item: £7.85 (£15.70 per pair of elastic hosiery)
3-month PPC: £29.10
12-month prepayment certificate (PPC): £104.00
If you will have to pay for four or more prescription items in three months, or more than 14 items
in 12 months, you may find it cheaper to buy a PPC.
PPCs are available by 10 monthly direct debit instalment payments. The prescription prepayment
certificates allow anyone to obtain all the prescriptions they need for £2 per week.
For more information CLICK HERE
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx) to see the NHS website.
Telephone advice and order line 0300 330 1341
General Public - Buy or Renew a PPC On-line
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Smoking Cessation
For help and advice to quit smoking, please click on the following link - www.smokefree.nhs.uk
(www.smokefree.nhs.uk)
Alternatively you can contact the Smoking Resolution Service on 0800 0224332 to speak to an
advisor, 7 days per week, 7am - 11pm. You can also chat to an advisor online.
Practice Counselling
A Practice Therapist is available for consultation by appointment, following referral by the
doctor.
Diabetic Clinic
Appointments by arrangement.
Antenatal Clinics
Weekly by appointment.
Baby Clinic
First and third Tuesdays of each month.
Child Immunisation
These are held on the 2nd,3rd and 4th Thursday of the month. Appointments are sent by
Leicestershire Health, you will need to bring your appointment card with you. Please let us know
if you are unable to attend and you will be allocated a new appointment at the next available
clinic.
Vaccines are ordered by clinic numbers only e.g. on a clinic by clinic basis.
If you prefer to send somebody else to accompany your child to the appointment e.g.
grandparent, carer etc, please ensure that they bring a letter of consent with them. Without this
consent your child cannot be vaccinated.
Please inform Bridge Park Plaza if you change address and if you child is under 16 years of age 0116 2252525.
Child Surveillance
Carried out during normal surgery times jointly with health visitor and doctor by appointment.
Family Planning
General advice and prescriptions are available from our family planning trained nurse, or from
any of the Doctors, who can advise in all aspects of women’s health. Coil and cap fitting,and
contraceptive implants by appointment.
Travel Advice
Our Practice Nurses are able to give the best up-to-date advice on health matters and a full range
of travel immunisations. Some immunisations and malaria prophylaxis may incur a charge. We
are a registered yellow fever vaccination centre.
Influenza Clinics (September to January)
The following groups of patients are invited for vaccination. To register your interest to receive
this vaccination, please contact reception. Please check the list below to see if you fall into an
eligible group.
a. 65 years and over.
b. You are in 'at risk' group (any age): - chronic lung, heart, kidney, liver, neurological disease,
diabetes, Stroke/TIA and patients' with a reduced immunity.
b. Pregnant women (1st, 2nd, 3rd Trimesters)
c. Household contacts of patients with a reduced immunity, such as those receiving
chemotherapy.
d.Receive a carer's allowance, or if the well being of someone in your care may be at risk if you
were ill.
N.B. We are unable to vaccinate anyone NOT in an 'at risk group'. However, Boots Chemist and
some supermarkets may offer a flu vaccination service.
Pneumonia Vaccinations
These are also strongly recommended to all over 65’s and the above risk groups. This is a single
vaccine providing lifelong cover and is available all year round
Carers
If you are performing a Carer’s role for a family member or friend please inform one of our staff.
Caring for someone can be very stressful and you may need extra help or support. Our
receptionists have Carer Packs which include information sheets and useful contact numbers.
Similarly if you are being cared for by a friend or relative please let us know.
Health checks for 65 years and over
Any registered patient over the age of 65 years who has not seen a clinician for 12 months can
arrange an appointment at reception for a consultation with the practice nurse. Housebound
patients are requested to telephone reception to arrange a home visit.
Health checks for under 65 years
Any registered patient who has not seen a clinician for 3 years can arrange an appointment at
reception for a consultation with the practice nurse.
Chlamydia Screening Programme
This programme is an opportunistic screening programme for men and women between the ages
of 15-24. Tests and treatments are free to patients. This is a confidential service and you can
choose to receive your results via text, telephone call, letter or e-mail. Please ask your GP,
practice nurse or at reception for a kit.
HPV
Please on HERE to see the link.
New Services
H-Pylori (9.4.10)
Please note that you will no longer be issued with a prescription for a Helicobacter Test kit. Our
Practice now keep these in stock.
Intercare
Inter Care collects returned prescription medicines and supplies them free of charge to a
network of health centres in Africa. Click on this LINK (www.intercare.org.uk/) for more
information.
Blood Tests - early morning
As part of our extended hours service, on Thursday and Friday mornings, our HCA offers
appointments for early morning blood tests.
Chlamydia Testing
This is an opportunistic screening programme for men and women between the ages of 15-24.
Tests and treatments are free to patients. This is a confidential service and you can choose to
receive your results via text, telephone call, e-mail or by letter. Please ask your GP, practice
nurse or at reception for more information and/or a kit.
HPV Programme
HPV - 12yrs to 13yrs
Please on HERE to see the link.
PROTOCOL FOR DELIVERY OF HPV VACCINATION OF FEMALE PATIENTS
OUTSIDE OF THE PUBLIC HEALTH PARAMETERS
We also offer this service on a private basis for female patients aged 19-55. The service consists
of a course of 3 injections over a 6-month period. For more information, please ask at reception
or read the HPV Link above.
New Extended Opening Hours
If you have difficulty attending appointments during normal opening hours, the surgery takes
part in extended hours. These appointments are bookable in advance. See our appointments
screen for more details or ask at reception.
Test Results
Test Results
If your GP has requested that you have a test e.g. bloods, swabs, urine, faeces etc, please contact
the surgery one week later to request the result.
Please note that results are available between the hours of 11.30am and 4.30pm. If you are
telephoning for your results, please press option 5.
N.B. Please do not provide samples in glass jars/bottles as we are unable to dispose of these.
Thank you.
Foreign Travel
If you require any vaccinations relating to foreign travel you need to make an appointment with
the practice nurse to discuss your travel arrangements. This will include which countries and
areas within countries that you are visiting to determine what vaccinations are required. There is
further information about countries and vaccinations required on the links below
Europe & Russia
(www.fitfortravel.scot.nhs.uk/destinations/europe-russia.aspx)
North America
(www.fitfortravel.scot.nhs.uk/destinations/northamerica.aspx)
Central America
(www.fitfortravel.scot.nhs.uk/destinations/centralamerica.aspx)
South America
(www.fitfortravel.scot.nhs.uk/destinations/southamerica.aspx)
Carribean
Africa
(www.fitfortravel.scot.nhs.uk/destinations/caribbean.aspx) (www.fitfortravel.scot.nhs.uk/destinations/africa.as
Middle East
(www.fitfortravel.scot.nhs.uk/destinations/middleeast.aspx)
Central Asia
(www.fitfortravel.scot.nhs.uk/destinations/asia(central).aspx)
East Asia (www.fitfortravel.scot.nhs.uk/destinations/asia(east).aspx)
Australasia and Pacific
(www.fitfortravel.scot.nhs.uk/destinations/australas
-pacific.aspx)
It is important to make this initial appointment as early as possible - at least 6 weeks before you
travel - as a second appointment will be required with the practice nurse to actually receive the
vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second
appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and
above the normal prescription charge. This is because not all travel vaccinations are included in
the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please read the Travel Itinerary information and fill out
the
online form
Please deliver the completed form to the practice before coming to see the nurse, alternatively
you can fax the details to the practice on 01509 620652. You will need to leave the form with us
for about 7 working days then you need to ring the surgery to see if you need an appointment.
Acupuncture
Acupuncture
www.quorn-acupuncture.co.uk (www.quorn-acupuncture.co.uk)
Quorn Medical Centre has housed an acupuncture practice since 2006, run by Elaine Glasius.
Elaine is a registered nurse and health visitor and trained in acupuncture at the College of
Traditional Acupuncture in Warwick. Elaine works at the medical centre on Thursday and Friday
afternoons and sees people with a wide range of conditions, and of a broad age spectrum ranging
from little people to the elderly.
Treatment costs:
£40.00 per session
Adults (or those over 12 years)
£20.00 for babies and children
(treatment consists of gentle tapping or acupressure).
To book an appointment, or to book a (no-obligation) consultation to discuss whether
acupuncture would be suitable for you, please call
07770 852939.
What is Traditional Acupuncture?
Traditional Acupuncture belongs to an ancient system of healing based on the principles of
oriental medicine. These emphasise the importance of energy or “Qi” for all good health. When
Qi flows smoothly we feel well. When Qi is weak or its flow is blocked then the delicate
balances of our body are impaired: disharmony can then lead to disease. Acupuncturists basically
aim to assess and treat imbalances in the flow of Qi by insertion of a small number of needles-(or
acupressure) on a few of the 400 points on the body.
Why have something so “old” in a modern medical centre?
Seeing an acupuncturist should not be a substitute for consulting a doctor if you are worried
about your health. However, sometimes people find that either there seems to be no “reason” for
their fatigue or low immunity (blood tests are normal), or they would prefer not to have to rely
upon large doses of painkillers or hormonal treatment if something else would help. Although
the practice of acupuncture is informed by oriental understandings of Qi, western physiologists
have begun to discover measurable changes in blood chemistry and neurotransmitter activity
after very superficial needling of only one or two points.
Organisations such as the WHO now recommend acupuncture as a valid treatment for conditions
such as nausea and back pain, and further research is beginning to show that it has a potentially
wide application. Many hospital departments, including those seeing gastro-enterology patients,
people with infertility or chronic pain now offer acupuncture as part of their patient care.
Disabled Access
To assist with disabled access, the Practice has: -




Semi automatic doors
Downstairs disabled toilet
Downstairs treatment rooms to see the nurse and healthcare assistants
Downstairs consulting room to see a GP
Patient Registration
New Patient Registration
The doctors welcome new patients who live within our Practice area. Please note approval by the
Practice is required before your registration will be accepted.
As it often takes sometime for records to be forwarded from your former Practice all newly
registered patients will be asked to complete a health questionnaire and are offered a consultation
with the Nursing Team.
Medical treatment is available from the date of registration. Please contact reception for further
information.
Catchment Area:
Click HERE (www.QuornMedicalCentre.co.uk/Catchment_Area.docx) to view our catchment
area map.
- Quorn
- Woodhouse
- Woodhouse Eaves
- Mountsorrel
- Rothley
- Swithland
If you are unsure if your area is covered, please contact the surgery for more information.
New Patient Questionnaire
To register, please complete the following two forms and return them to the surgery
with proof of residence ie: (driving licence, utility bill).
Click HERE (www.QuornMedicalCentre.co.uk/New_Registration_Form_2015.docx)
to download our New Patient Questionnaire.
Click HERE (www.QuornMedicalCentre.co.uk/GMS1.pdf) to download the GMS1
registration form.
Online Health Record
Viewing Your Health Record Online
In addition to online appointments and prescriptions, We have now enabled you to view all of
your medications and allergies. Click on the links below for more information. Please complete
the registration form or proxy consent form beows, as appropriate, and present this to reception
with photo ID and proof of residence.
Patients with existing online access, are still required to complete the registration form.
Click HERE (www.QuornMedicalCentre.co.uk/ph6061-po-posters2.pdf) to view
our poster
Click HERE (www.QuornMedicalCentre.co.uk/PatientOnline-Records_accessPatient_information_leaflet%5b1%5d.docx) to view our patient information leaflet
Click HERE (www.QuornMedicalCentre.co.uk/PatientOnlineExample_registration_form%5b1%5d.docx) to view our registration form (photo
id & proof of residence required)
Click HERE
(www.QuornMedicalCentre.co.uk/PatientOnline_Proxy_consent_form%5b1%5d.do
cx) to view our proxy consent form (photo id & proof of residence required).
Suggestions & Complaints
The in-house complaints procedure is designed to provide properly authorised complainants with
an explanation of the circumstances surrounding an adverse event. It cannot address questions of
negligence or compensation. If the partnership considers the complaints procedure is not
appropriate in a particular case, the practice manager will advise how the complaint may be
pursued through other channels. Please see overleaf for more details.
Goals of the In-House Complaint Procedure
The goals of the in-house procedure are to provide:



A clear explanation.
An apology where appropriate.
Reassurance that steps will be taken to prevent the same thing happening again.
Care must be taken to ensure patient confidentiality at all times. If you have any complaint or
concern about the service that you have received from the doctors or staff working at Quorn
Medical Centre, please let us know. We operate a practice complaints procedure as part of the
NHS complaints system for dealing with complaints. This procedure meets the national criteria.
Patient confidentiality will be maintained at all times.
If you need help due to language or literacy difficulties, please let our practice manager know
and we will provide appropriate assistance.
How to complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and
with the person concerned. If your problem cannot be sorted out in this way and you wish to
make a complaint, we would like you to let us know as soon as possible. Complaints can be
made in writing, electronically or orally - ideally within a matter of days or at most a few weeks because this will enable us to establish what happened more easily. If it is not possible to do that,
please let us have details of your complaint: Within 6 months of the incident that caused the problem
or
Within 6 months of the date of discovering that you have a problem, providing that it is within
12 months of the incident.
I n writing to our practice manager
Mrs Liz Wells
Practice manager
Quorn Medical Centre
1 Station Road
Quorn
Loughborough
Leicestershire
LE12 8BP
Electronically
You can e-mail a complaint to the practice via the ‘contact us’ field on our website
http://www.quornmedicalcentre.co.uk/ (www.quornmedicalcentre.co.uk/) or via our practice email address quorn.medicalcentre@nhs.net
Orally
A complaint can also be made orally at our reception desk.
What we will do
We will acknowledge your complaint within two working days and aim to have looked into your
complaint within ten working days of the date you raised it with us. We will then be in a position
to offer an explanation or a meeting with the people involved. When we look into your
complaint, we aim to:




Find out what happened and what went wrong
Make it possible for you to discuss the problem with those concerned if you would like
this
Make sure you receive an apology where this is appropriate
Identify what we can do to make sure the problem does not happen again
Complaining on behalf of someone else
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining
on behalf of someone else, we have to know that you have their permission to do so. A signed
letter of consent by the person concerned will be needed, unless they are incapable (because of
illness) of signing this.
Complaining to the Leicestershire County & Rutland PCT
We hope that, if you have a problem, you will use our practice complaints procedure. We believe
this will give us the best chance of putting right whatever has gone wrong and an opportunity to
improve our practice. However, this does not affect your right to approach the Leicestershire
County & Rutland PCT if you feel that you cannot raise your complaint with us or you are
dissatisfied with the result of our investigation. You should contact the Complaints manager at:
Customer Services Team
St John’s House
30 East Street
Leicester
LE1 6NB
0116 295 7011
Complaining to the Healthcare Commission
Healthcare Commission
Complaints Investigation Team
Peter House
Oxford Street
Manchester
M1 5AN
0845 601 3012
Complaining to the Health Service Ombudsman
The Health Service Ombudsman for England
Millbank Tower
London
SW1P 4QP
0845 015 4033
Your Information
Your Information
We use your information to support the delivery of high quality care, Quorn Medical Centre
ensures that personal information is dealt with legally, securely, effectively and confidentially
through an information governance framework.
Your doctors and the team at Quorn Medical Centre keep records about your health and any
treatment and care you receive from the NHS. These records help to ensure that you receive the
best possible care. These records are paper and computer based.
Everyone working for the NHS has a legal duty to keep information about you confidential.
However there maybe occasions when information may need to be shared. You may be receiving
care from other people as well as the NHS e.g. social services. We may need to share some
information about you with them so we can all work together for your benefit but this
information is shared strictly on a need to know basis.
We may share your information with others e.g. NHS Trusts, General Practitioners, again on a
strictly need to know basis. The law requires the NHS to pass on certain information e.g.
notification of births, deaths and infectious diseases, child protection issues and information
relating to serious crime.
If you require access to your own medical information, there will be a charge for this, which
would depend upon whether the information you require is held on computer, manually or both.
If you require any further advice on how we use your information, please contract the Practice
Manager on 01509 412 232
Access to Patient Information
All staff at Quorn Medical Centre does have some access to patient information. All staff have
signed a confidentiality statement and any patient information is treated with strict confidence.
Quorn Medical Centre is part of Leicestershire County and Rutland PCT. Their main telephone
number is 0116 2957500. PALS (Patient Advisory Liaison Service) 01162957011
Zero Tolerance
Zero Tolerance
This practice along with the whole of the NHS operates a “zero tolerance” policy of violent or
abusive (verbal or otherwise) patients towards any member of staff or patient. Where we feel
these boundaries have been crossed we will take action to remove patients from our list.
The Practice aims to offer a courteous service at all times. We would appreciate the same
courtesy from our patients. The Practice will not tolerate violent or aggressive behaviour to any
member of our staff.
CQC Registration Certificate
Please click HERE (www.QuornMedicalCentre.co.uk/20130129_101502_1-199706539_CON1503765768_Christopher_Barlow_CRT.pdf) to view our CQC registration certificate.
Mission Statement
Quorn Medical Centre Mission Statement –
initial thoughts
Summary of entries put on flip chart as discussed at practice meeting
1. Respect
Agree to treat others as you would wish to be treated
Try to reach a shared understanding of any problem
(seek first to understand the other’s point of view)
2. Communication
Communicate directly and clearly with each other
Use e-mail carefully
3. Work as a team
Be loyal and supportive
Care for the surgery and general environment
e.g. coffee cups / recycle
Maintain a positive outlook
Aim to create a happy comfortable working environment
4. Welfare
Work to improve the economic welfare of the practice and staff and well being of the
practice staff and patients.
These statements are made with a view to all practice members, patients and also others who
may have dealings with the practice e.g. other businesses, workmen, PCT etc
PPG Calendar of Events/Other Events
PPG Coffee Morning
Saturday 18th April 2015
10am - 12.00 noon
Quorn Church Rooms
Free Refreshments
Dementia Friendly Vintage Film Screening
Click here (www.QuornMedicalCentre.co.uk/King_and_I__LEAFLET.pdf) to view the King and I flyer.
The Carer's Centre Fashion Show
Click here
(www.QuornMedicalCentre.co.uk/Fashion_Show_Flyer.docx) to
view the flyer.
PPG Organised Walk Saturday 31 May 2014
The Patients Participation Group arranged this walk as part of our on-going
programme of events and also to coincide with National Walking Month. It was the
first time we had planned anything like this and were unsure whether or not it would
attract much interest. In the event eight people turned up (plus one very well
behaved dog).
It had rained for several days the previous week and when I checked the route planned
across the meadows, to my horror found the footpath under water in places. Literally
thinking on our feet with only 24 hours’ notice, my friend and I devised a ‘dry’ walk
which took us up Wood Lane turning left at the top onto a new footpath laid down by
Lafarge. This was a pleasant path which led us through to Mountsorrel Common. From
here we turned left again along the road for a very short distance. We then veered
right onto a right of way with quarry workings on our right and the area known as
Cufflin’s Pit on our left. Along this path we encountered a small group of friendly
ponies in a field, who came to the fence to greet us and they received plenty of
attention in return.
We emerged from Cufflin’s Pit Lane onto Mountsorrel Hills. Here we took a detour to
the top of Castle Hill to take in the view over the Soar Valley. We then turned down
The Navins onto Bond Lane and into the farm café for a very welcome cup of coffee.
After a rest we retraced our steps back up Bond Lane and turned right into the quarry
workings. Here we followed a very well defined footpath through the busy gravel
workings on the far side of which we joined a path which eventually led us back to
Wood Lane.
Our walkers chatted happily en route, getting to know one another, the weather kept
fine for us, and we walked on paths that were new to most. Although we were a small
group (a few more walkers would have been nice) I was pleased with the outcome and
hope they all enjoyed themselves.
The walk was approximately 4 miles long and took about 3 hours (including coffee
stop).
Judith Smithard, PPG Chair
Quorn Medical Centre
Calendar of 2014 Displays:

Ovarian Cancer Awareness Month 1st – 31st March 2014

Allergy Awareness Week 28th April – 4th May 2014

Quorn May Day Event Stall - 5th May (see image below)

Carer’s Week 9th – 15th June 2014
2014 Events:
Topic: Pre-Diabetes
Date: Monday 17th February 2014
Time: 7.00pm - 8.30pm
Venue: Quorn Village Hall
Speakers: Dr CR Barlow & Alex Cook, Dietician
Latest Practice News
Cancer Research UK Fundraiser - Abseil of the ArcelorMittal Orbit: UPDATE
Please note due to high winds and obvious safety reasons, the events organiser has reached the
decision to postpone the abseil until Saturday 13th June.
Liz Wells (Practice Manager) & Marion Wykes (Administrator) would like to thank everyone for
their sponsorship, which currently stands at a combined total of £2468.
Anyone who who still wishes to sponsor us can go to the following 'just giving' websites: www.justgiving.com/Marion-wykes (www.justgiving.com/Marion-wykes)
www.justgiving.com/Liz-wells3 (www.justgiving.com/Liz-wells3)
Liz & Marion
Living Well with Dementia
Click HERE (www.QuornMedicalCentre.co.uk/Living_Well_with_Dementia.pdf) to view the
event flyer 31.3.15
Telephone Network Issue
We are currently experiencing a nationwide network issue at the moment which
is causing intermittent problems. The network team are currently working with
BT to get this working again. Unfortunately, they do not have a timeframe for
this issue to be resolved.
We thank you for your patience.
Red Nose Day At Quorn Medical Centre
Our patients and staff have raised £33.20
Viewing Your Health Record Online
In addition to online appointments and prescriptions, We have now enabled you to view all of
your medications and allergies. Click on the links below for more information. Please complete
the registration form or proxy consent form beows, as appropriate, and present this to reception
with photo ID and proof of residence.
Patients with existing online access, are still required to complete the registration form.
Click HERE (www.QuornMedicalCentre.co.uk/ph6061-po-posters2.pdf) to view our poster
Click HERE (www.QuornMedicalCentre.co.uk/PatientOnline-Records_accessPatient_information_leaflet%5b1%5d.docx) to view our patient information leaflet
Click HERE (www.QuornMedicalCentre.co.uk/PatientOnlineExample_registration_form%5b1%5d.docx) to view our registration form (photo id & proof
of residence required)
Click HERE
(www.QuornMedicalCentre.co.uk/PatientOnline_Proxy_consent_form%5b1%5d.docx) to
view our proxy consent form (photo id & proof of residence required).
Cancer Research UK Fundraiser
Liz Wells (Practice Manager) and Marion Wykes (Administrator) are taking part in a fundraising event for Cancer Research UK. They have agreed to abseil the ArcelorMittal Orbit (red
tower) in the Olympic Park in London on Sunday 29th March 2015.
To read Liz's story and/or to sponsor her (should her story inspire you), please click on this link
to open her 'just giving' page https://www.justgiving.com/Liz-Wells3
To read Marion's story and/or to sponsor her (should her story inspire you), pleaes click o nthis
this link to open her 'just giving' page https://www.justgiving.com/marion-wykes
For more information about the challenge, please click on this link
http://www.cancerresearchuk.org/support-us/find-an-event/arcelormittal-orbit-abseil-2015
(www.cancerresearchuk.org/support-us/find-an-event/arcelormittal-orbit-abseil-2015)
Marion will also be leaving a sponsor form in reception.
Thank you in anticipation and to everyone who has sponsored us so far.
Smoking Cessation
If you are 15 years and over, or you have a chronic disease, you may have received a letter
from the surgery, regarding smoking cessation.
Patients were identified by the last recorded smoking status we hold at the Surgery. If you
are now an ex-smoker or have never smoked, please contact the surgery and we will update
your record accordingly.
We are obliged by Public Health to record this data and offer support every 12-24 months.
For those patients who would like help in giving up smoking, the NHS Stop Smoking
Contact number is 0845 045 2828, alternatively you can text the service on 07717 420 560
Snow & Ice on Paths and Public Spaces
A number of patients have drawn to our attention the ice and snow in the carpark. Please
note the carpark and the pathways within it are leased by Charnwood Borough Council
and not the responsibility of the surgery. If you would like Charnwood Borough Council to
grit these areas, please contact them via the following telephone numbers: Main Council Switchboard
Call 01509 263151 on weekdays between 8.30am - 5.00pm (4.30pm on Fridays).
Call 01509 634567 at any other time.
Worried about the Health of a Friend or Elderly Relative This Winter?
CLICK HERE
(www.nhs.uk/asap?utm_campaign=NHS+Choices%2C+Your+Health+newsletter++December+2014&utm_source=emailCampaign&utm_medium=email&utm_content=)
If you require urgent medical assistance that cannot wait until the surgery re-opens, please call
111. Calls to the NHS 111 service are free from both landlines and mobiles.
Christmas Cards & Gifts
Thank you to all of the patients who have given Christmas cards & gifts to the Practice. Your
kind words and generousity is quite overwhelming and to know you value our staff as much as I
do. On behalf of everyone at the Practice, I would like to wish all of patients a very Merry
Christmas and a Happy New Year.
Liz Wells, Practice Manager
Baby Changing Unit
Please note we now a baby changing unit, situated in our patient toilet.
Friends & Family Test (FFT)
This survey commenced on 1st December 2014. Please see the
links in the 'further information' field to view videos about how
you can take part.
All responses will remain anonymous and confidential. The response to our first question
will contribute to our Friends and Family Test score; this is shared with the public on NHS
Choices and NHS England websites. We will also publish the results on our Practice
Website.
Your comments made in relation to our second question may be published, e.g. as part of a
patient experience report. However, If you do not wish for your comments to be included in
any future publications, please tick the box provided.
Please do not provide samples in glass jars/bottles as we are unable to dispose of
these. Thank you.
Launch of Memory Support Service in
Leicestershire
If you have dementia or are caring for someone with dementia, come along to your local
Support Group. Meet with other carers, have a cuppa and get advice, information and
support. Activity sessions for people with dementia held separately. From November 2014
our support Groups will meet up; click on the link below to see the locations
Alheimer's Society - Local Memory Cafe
(www.alzheimers.org.uk/site/custom_scripts/branch.php?branch=true&branchCode=13740)
SCAM
Please find below an email from NHG England communications for your information.
Some GP Surgeries have reported that some of their patients have received an e-mail or text
message purporting to be from NICE. The message said that some further analysis had been done
on a recent blood test and this showed that she/he had possible cancer. It gave a table of the
results and said that if they wished to view them in full, then she/he should open the attached file.
Presumably, once the file is opened it will either do damage to the phone or strip out personal
details. It also said to contact your GP.
NICE are aware that a spam email is being sent to members of the public regarding cancer test
results. Please be assured that this email is not from NICE and they are currently investigating its
origin. It is advised that people who have received the email - the subject line of which is
important blood analysis result - to delete it without opening it and not to click on any links. The
matter is being taken very seriously and has been reported to the police.
http://www.nice.org.uk/ (www.nice.org.uk/) will be updated with more information during the
day.
Private Fertility Bloods
Please note we no longer offer this service.
Book Appointments & Repeat Prescriptions on your Mobile
Patient Access is now available to download as an app to your Smartphone. This will enable you
to book appointments and prescriptions, providing you have a connection to the internet; this is a
24 hour service. Please see the appointments field on the left, for a link to the download page.
Did you know Quorn Medical Centre is on Facebook??
'Like' our page to get useful information about the surgery and to find out about or Patient
Participation Group (PPG)and how YOU can get involved and help us to help you.
Please note the 'comments and suggestion' field in the 'Contact Details' option should not
be used to request prescriptions or to make complaints.
_______________________________________________________________________
NHS Health Checks
If you are between the age of 40 -74 you will be invited for a free NHS Health Check to assess
your risk of developing Heart, stroke, kidney disease and diabetes. However, please note, if you
are already being treated for these conditons you will not be invited as you will already be under
our care.
________________________________________________________________________
Loop System
If you experience any problems with our loop system, please inform reception.
______________________________________________________________________
Chicken Pox
When attending the surgery, if you have or suspect Chicken Pox, please report to reception in we
need to isolate you from other patients.
_______________________________________________________________________
Samples
Please note that specimen samples brought in by patients, that have not been requested by their
GP, will not be sent off for testing. Please ensure that you write your name and date of birth on
all sample bottles. Any sample pots without patient details written on them, will be disposed of
without testing. Thank you for your co-operation.
_____________________________________________________________________
Hearing Aid Batteries - These are available free of charge from reception.
Friends & Family Test (FFT) Results & Videos
Friends and Family Test (FFT) Results
Month
Total
Count
Extremely
Likely
Neither Likely
Likely nor Unlikely Unlikely
Extremely
Unlikely
Don't
Know
Dec-14
Jan-15
Feb-15
Mar-15
Apr-15
19
2
161
141
4
17
2
108
91
3
2
0
45
37
1
0
0
4
9
0
0
0
0
1
0
0
0
1
0
0
0
0
3
3
0
********************
FFT Videos
Would you recommend our surgery to your friends and family? Click on the 3 links below to
view the videos, to see how you can play a part.
Standard edition
https://www.youtube.com/watch?v=sWEKinEeyLs&list=UUI-kWXLNEK7rsBW9ZVCvPfg
BSL version
https://www.youtube.com/watch?v=gUhTLwTnigE&list=UUI-kWXLNEK7rsBW9ZVCvPfg
Mental healthcare version
https://www.youtube.com/channel/UCI-kWXLNEK7rsBW9ZVCvPfg
Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
WHY DO SURGERIES RUN LATE?
Each GP appointment is 10 minutes long. However some patients attend with very complex or
multiple problems, some of which are deemed too serious to be postponed to another day.
Additionally if a patient needs admitting to hospital, this can also cause delays, as the GP liaises
with the hospital, which usually involves waiting for several telephone calls, whilst monitoring
the condition of the patient.
Our Nursing team also experience delays in their clinics for many reasons; Sometimes GP’s ask
for blood tests or ECG’s to be performed urgently, a patient could faint during a procedure, or
the nurse may need to seek advice from a GP immediately, regarding a patient’s health or test
result. Children or distressed patients may be seen earlier to avoid further distress.
A white board is displayed behind the reception desk, advising patients of approximate waiting
times. This is updated regularly by the reception staff.
WHAT YOU CAN DO TO HELP.
*If you have more than one problem or if you think you will need longer than a 10 minute
appointment, please ask for a double appointment.
*Give yourself plenty of time when making appointments, to allow extra time in case of
unexpected delays.
*Please be patient & considerate to staff & other patients, one day it may be you that needs that
extra time.
WHY DOES IT TAKE UP TO 3 WORKING DAYS FOR A GP TO SIGN MY PRESCRIPTION?
The surgery receives hundreds of prescription requests every week. These include individual
request slips, batches from chemists & care homes, online prescription requests, postal requests
& new medication from hospital discharge letters. Most repeat prescription requests are
straightforward & can be processed fairly quickly. However, if a medication review is overdue,
the GP will need to check the patient’s medical record to identify any tests or action needed to
complete the review. Additionally any medication changes & new medication from hospital,
have to be monitored closely & may take a bit longer for us to implement.
WHAT YOU CAN DO TO HELP.
*Please allow us at least 3 working days to process your repeat prescription. This is particularly
important if you are going on holiday, or if the surgery will be closed due to a bank holiday.
*If you would like to register to order your repeat prescriptions online, please ask at reception.
* Please note we are unable to accept repeat prescription requests over the telephone for safety
reasons.
WHY CAN’T YOU TELL ME MY 16 YEAR OLD’S/HUSBAND’S/WIFE’S/ELDERLY PARENT’S TEST
RESULTS?
All staff working in the NHS have a legal duty to keep your medical records confidential in
accordance with the data protection act 1998. Therefore, we are unable to disclose any medical
information to a third party regarding a patient over the age of 16 without their prior permission.
This may seem unfair to you as the person who arranges & drives them to all their appointments,
But under no circumstances can we assume that consent to release medical information or test
results has been given without written authorisation from the patient.
WHAT YOU CAN DO TO HELP
*If you wish to nominate a third party to receive medical information or results on your behalf,
please ask at reception for a ‘Consent to release medical information’ form.
* Consent can be given for limited information if preferred, & can be withdrawn at any time.
ELLEN SQUIRE –SENIOR RECEPTIONIST
CHOOSE BETTER CAMPAIGN
GP Surgery Closed? Think A&E is your only option? There are other services available.
Click on the link below for more information: http://www.choosebetter.org.uk/ (www.choosebetter.org.uk/)
Chemists
Boots the Chemist, Station Road, Quorn - 01509 412545
Boots the Chemist, High St, Barrow upon Soar - 01509 412558
Oakwood Pharmacy, Woodhouse Eaves - 01509 890520
Boots the Chemist, Swan St, Sileby - 01509 812363
Rothley Pharmacy, 7 Woodgate - 0116 230 2194
Mountsorrel Pharmacy, 99 Rothley Road - 0116 230 2147
Riverside Pharmacy (within Costcutters) 112-114 Barrow Road, Sileby- 01509
817360
N.B. Boots Pharmacy, Oakwood Pharmacy and Mountsorrel Pharmacy all arrange a
prescription collection service from Quorn Medical Centre.
NHS Choices Website
Please click on the following NHS Choices link to read about services available to you.
http://www.nhs.uk/Pages/HomePage.aspx (www.nhs.uk/Pages/HomePage.aspx)
Please click on the following NHS Choices link to read/make comments about our Practice.
http://www.nhs.uk/ServiceDirectories/Pages/GP.aspx?pid=C90FB512-C8C5-4FBF-96984E6468C7B048 (www.nhs.uk/ServiceDirectories/Pages/GP.aspx?pid=C90FB512-C8C5-4FBF9698-4E6468C7B048)
Afternoon Closure Dates
Please note, our Surgery is closed on the following afternoons for practice
training/education purposes.
Notices will be displayed in the surgery on those days, along with the appropriate contact
number for anything that cannot wait until the following day. This number will also be
given on our telephone greeting message.
2015 closure dates: Thursday 22nd January
Thursday 12th February
Wednesday 18th March
Wednesday 15th April
Wednesday 13th May
Thursday 18th June
Thursday 9th July
Thursday 17th September
Wednesday 14th October
Wednesday 18th November
2016 closure dates: Thursday 21st January
Wednesday 10th February
Wednesday 16th March
Useful Contacts & Patient UK
Attached Staff
Health Visitors
01509
410244
Midwife
0116 258
4834
District Nurses
01509
564214
PCT Contact No
Please click on this link to be directed to the PCT website
NHS Leicestershire County and Rutland (www.lcr.nhs.uk/)
Patient Registration
Bridge Park Plaza
0116 295
7500
0116 295
7880
0116
2252525
Local Hospitals
Loughborough
01509 611
600
Leicester Royal Infirmary
0116 254
1414
Leicester General Hospital
0116 249
0490
Glenfield Hospital
0116 287
1471
Loughborough Walk in Centre
01509
553998
http://www.patient.co.uk/ (www.patient.co.uk/)
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your
employer may however require you to complete a self-certification form (SC2) which is
available from your employer or on the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate,
now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence
that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help
you return to work sooner by providing more information about the effects of your illness or
injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/
DG_175850) (where this information was sourced)
Under 24s
Sexual Health
Both men and women need to look after their sexual health and take time to understand
the issues that surround contraception and sexually transmitted infections (STIs).
For instance there are some STIs, like chlamydia, that you could be carrying without
having any symptoms. This infection can affect fertility, so it's important to make use of the
sexual health services available for free on the NHS.
Useful Resources:
Sex & Young People (www.nhs.uk/Livewell/Sexandyoungpeople/Pages/Sex-and-youngpeople-hub.aspx)
A comprehensive guide to the questions you may have about sex from the NHS
Sexually Transmitted Infections (www.nhs.uk/Livewell/STIs/Pages/STIs-hub.aspx)
Issues, symptoms and treatments
Sexual Health FAQs (www.nhs.uk/Livewell/STIs/Pages/ExpertAnswers.aspx)
Expert answers from a qualified Doctor
Netdoctor
(www.fpa.org.uk/) Here you'll find tips for a fulfilling sex life plus advice on STDs,
contraception and common sex problems.
FPA - The Sexual Health Charity
(www.fpa.org.uk/) Sexual health advice and information on contraception, sexually
transmitted infections, pregnancy choices, abortion and planning a pregnancy.
Contraception
There are so many different types of contraception available that you should be able to find
the right method. You may have to try several different things before you choose the one
you like most.
Types of contraception
Where do you get contraception?
Useful Resources
NetDoctor (www.netdoctor.co.uk/sex_relationships/facts/contraception_which.htm)
A Family Planning specialist writes about the different types of contraception, the benefits
and pitfalls and how effective they are
Contraception - NHS Choices
(www.nhs.uk/conditions/Contraception/Pages/Introduction.aspx)
Information on Contraception from NHS Choices including why, when and how it should
be used and with links to other useful resources.
Hormonal Contraception (hcd2.bupa.co.uk/fact_sheets/html/hormonal_contraception.html)
This factsheet is for women who are taking hormonal contraceptives, or who would like
information about them.
Chlamydia
Chlamydia is the most commonly diagnosed sexually transmitted infection among under25s. Often there are no symptoms, but testing and treatment are simple.
Causes and risk factors Chlamydia is usually passed from one person to another during
vaginal, oral or anal sex, or by sharing sex toys. It can live inside cells of the cervix,
urethra, rectum and sometimes in the throat and eyes.
Useful Links
NHS Choices - focus on Chlamydia
(www.nhs.uk/Livewell/focusonchlamydia/Pages/Focus-on-chlamydia-hub.aspx) Information,
videos and advice from the NHS website
Chlamydia (hcd2.bupa.co.uk/fact_sheets/html/chlamydia.html)
This factsheet is for people who have chlamydia, or who would like information about it.
These links all come from trusted resources but if you are unsure about these or any other
medical matters please contact your doctor or pharmacist for advice
Chlamydia Screening Programme
This programme is an opportunistic screening programme for men and women between the ages
of 15-24. Tests and treatments are free to patients. This is a confidential service and you can
choose to receive your results via text, telephone call, letter or e-mail. Please ask your GP,
practice nurse or at reception for a kit.
HPV Vaccination
Since September 2008 there has been a national programme to vaccinate girls aged 12-13 against
human papilloma virus (HPV). There is also a three-year catch up campaign that will offer the
HPV vaccine (also known as the cervical cancer jab) to 13-18 year old girls.
The programme is delivered largely through secondary schools, and consists of three injections
that are given over a six-month period. In the UK, more than 1.4 million doses have been given
since the vaccination programme started.
What is Human papilloma virus (HPV)?
Human papilloma virus (HPV) is the name of a family of viruses that affect the skin and the
moist membranes that line your body, such as those in your cervix, anus, mouth and throat.
These membranes are called the mucosa.
There are more than 100 different types of HPV viruses, with about 40 types affecting the genital
area. These are classed as high risk and low risk.
How you get HPV?
Types of HPV that affect the skin can be passed on by skin contact with an affected person. The
types of HPV that affect the mouth and throat can be passed on through kissing. Genital HPV is
usually spread through intimate, skin to skin, contact during sex. You can have the genital HPV
virus for years and not have any sign of it.
How HPV can cause cervical cancer?
Most HPV infections are harmless or cause genital warts, however some types can cause cervical
cancer. Most HPV infections clear up by themselves, but in some people the infection can last a
long time. HPV infects the cells of the surface of the cervix where it can stay for many years
without you knowing.
The HPV virus can damage these cells leading to changes in their appearance. Over time, these
changes can develop into cervical cancer. The purpose of cervical screening (testing) is to detect
these changes, which, if picked up early enough, can be treated to prevent cancer happening. If
they are left untreated, cancer can develop and may lead to serious illness and death.
Resources
Cancer Research UK (www.cancerhelp.org.uk/help/default.asp?page=5193)
HPV Facts and information
NHS Choices - HPV Vaccination
(www.nhs.uk/conditions/hpv-vaccination/Pages/Introduction.aspx) Why, how and when is the
vaccination given and what are the side effects
HPV Vaccine (hcd2.bupa.co.uk/fact_sheets/html/hpv_vaccine.html)
This factsheet is for people who would like information about the human papilloma virus (HPV)
vaccine.
These links all come from trusted resources but if you are unsure about these or any other
medical matters please contact your doctor or pharmacist for advice
Smoking, advice and helping you quit
(smokefree.nhs.uk/) Smokefree
(smokefree.nhs.uk/) The NHS have produced "Smokefree", a dedicated service to inform
everyone of the dangers of smoking, the benefits to giving up and how they can help you kick
the habit.
QUIT (www.quit.org.uk/)
QUIT is the independent charity whose aim is to save lives by helping smokers to stop. Smokers
wanting to QUIT should call 0800 00 22 00 or email stopsmoking@quit.org.uk for free,
individual, same-day advice from trained counsellors
Stop Smoking Widget (www.nhs.uk/Tools/Pages/Stopsmoking.aspx?Tag=)
This tool gives you daily messages, and keeps track of how much you're saving and how many
days it's been since your last cigarette. Great motivators for staying smokefree.
Eating Well & Exercise - helping you maintain a healthy body
We're bombarded with scare stories about weight, from size zero to the obesity 'epidemic'. But a
healthy body is determined by different factors for each of us.
Eating well on a budget
NHS - Good Food Guide (www.nhs.uk/livewell/goodfood/Pages/Goodfoodhome.aspx)
Information on a healthy diet and ways to make it work for you
BBC Healthy Living - Nutrition (www.bbc.co.uk/health/healthy_living/nutrition/)
A good diet is central to overall good health, but which are the best foods to include in your
meals, and which ones are best avoided? This section looks at the facts, to help you make
realistic, informed choices
Sebastian Coe: Get active
Maintaining a 'keep fit' lifestyle doesn't have to mean slogging it out in a sweaty gym. Just
boosting your levels of general daily activity will reap big rewards in improved health and
energy.
NHS - Why be active? (www.nhs.uk/livewell/fitness/Pages/Fitnesshome.aspx)
Even a little bit of exercise will make you feel better about yourself, boost your confidence and
cut your risk of developing a serious illness.
BBC Healthy Living - Improve your levels of activity
(www.bbc.co.uk/health/healthy_living/fitness/)
Information and help for young and old about the benefits of increased physical activity & how
to go about it!
These links all come from trusted resources but if you are unsure about these or any other
medical matters please contact your doctor or pharmacist for advice.
Virtual PPG (Patient Participation Group)
Quorn Medical Centre now has a Patient Participation Group, giving our patients the opportunity
to have their say regarding the services we offer.
We aim to meet once per quarter. The minutes of our meetings can be found on the tab above or
a paper copy can be requested
We also have a virtual group. If you are interested in applying, please download an application
form from our website (see the PPG tab on the right), or a paper copy can be requested at
reception.
We encourage our younger patients to become involved and to let us know what services you
require from your Practice. If you have any ideas for discussion, please click on the 'contact us'
button or write to The PPG at our practice address and your comments will be passed on to our
panel of patients.
Thank you.
Pregnancy Care Planner
(www.nhs.uk/planners/pregnancycareplanner/)
The more you know about your pregnancy and your options, the more you are likely to feel in
control. The information given here is based on The Pregnancy Book, which your midwife
should give you at your first appointment.
Before you are pregnant

All about conception and getting pregnant
(www.nhs.uk/Planners/pregnancycareplanner/pages/gettingpregnant.aspx)

Thinking about the next baby?
(www.nhs.uk/Planners/pregnancycareplanner/pages/nextbaby.aspx)
Your pregnancy and labour



How the baby develops
(www.nhs.uk/Planners/pregnancycareplanner/pages/gestationhome.aspx)
0-8 weeks pregnant (www.nhs.uk/Planners/pregnancycareplanner/pages/8weeks.aspx)
9-12 weeks pregnant (www.nhs.uk/Planners/pregnancycareplanner/pages/12weeks.aspx)














13-16 weeks pregnant
(www.nhs.uk/Planners/pregnancycareplanner/pages/16weeks.aspx)
17-20 weeks pregnant
(www.nhs.uk/Planners/pregnancycareplanner/pages/20weeks.aspx)
21-24 weeks pregnant
(www.nhs.uk/Planners/pregnancycareplanner/pages/24weeks.aspx)
25-28 weeks pregnant
(www.nhs.uk/Planners/pregnancycareplanner/pages/28weeks.aspx)
29-32 weeks pregnant
(www.nhs.uk/Planners/pregnancycareplanner/pages/32weeks.aspx)
33-36 weeks pregnant
(www.nhs.uk/Planners/pregnancycareplanner/pages/36weeks.aspx)
37-40 weeks pregnant
(www.nhs.uk/Planners/pregnancycareplanner/pages/40weeks.aspx)
40+ weeks pregnant
(www.nhs.uk/Planners/pregnancycareplanner/pages/Over40weekspregnant.aspx)
Your health in pregnancy
(www.nhs.uk/Planners/pregnancycareplanner/pages/Healthinpregnancyhome.aspx)
Common health problems
(www.nhs.uk/Planners/pregnancycareplanner/pages/Commonproblemshome.aspx)
Antenatal care and classes
(www.nhs.uk/Planners/pregnancycareplanner/pages/Antenatalhome.aspx)
Choosing where to have your baby
(www.nhs.uk/Planners/pregnancycareplanner/pages/Wheretohavebabyhome.aspx)
Labour and birth
(www.nhs.uk/Planners/pregnancycareplanner/pages/Labourandbirthhome.aspx)
When pregnancy goes wrong
(www.nhs.uk/Planners/pregnancycareplanner/Pages/Pregnancygoeswronghome.aspx)
You and your baby





What you will need for your baby?
(www.nhs.uk/Planners/pregnancycareplanner/pages/Babyshoppinghome.aspx)
Your life after the birth
(www.nhs.uk/Planners/pregnancycareplanner/pages/Postnatalhome.aspx)
The first days with your baby
(www.nhs.uk/Planners/pregnancycareplanner/pages/Firstdayswithbabyhome.aspx)
The first weeks with your baby
(www.nhs.uk/Planners/pregnancycareplanner/pages/Babysfirstweekshome.aspx)
Feeding your baby
(www.nhs.uk/Planners/pregnancycareplanner/pages/Feedingbabyhome.aspx)
General pregnancy topics






Feelings and relationships
(www.nhs.uk/Planners/pregnancycareplanner/Pages/Feelingshome.aspx)
Information for dads
(www.nhs.uk/Planners/pregnancycareplanner/pages/Dadshome.aspx)
Maternity leave and employment rights
(www.nhs.uk/Planners/pregnancycareplanner/pages/Maternityleavehome.aspx)
Rights and benefits
(www.nhs.uk/Planners/pregnancycareplanner/pages/Benefitshome.aspx)
Make some decisions
(www.nhs.uk/Planners/pregnancycareplanner/pages/Makesomedecisionshome.aspx)
If you have a long-term condition (such as diabetes or high blood pressure)
(www.nhs.uk/Planners/pregnancycareplanner/pages/Chronicconditionshome.aspx)
Carers Direct
(www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx) There is a wealth of information on
NHS Choices (www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx) about carers and caring.
Below are some links into the site that we hope you will find useful.

Caring for a parent
(www.nhs.uk/video/pages/medialibrary.aspx?Page=1&Filter=&Id={6F24B98E-41DC499F-B97C0A2C688F5100}&Tag=Carers&Title=NHS+VIDEOS+|+Caring+for+a+parent+at+ho
me&Uri=video/2009/November/Pages/Caringforaparentathome.aspx)
Watch this video on: caring for a parent at home

Telling people (www.nhs.uk/CarersDirect/yourself/relationships/Pages/tellingfriends.aspx)
Caring responsibilities can make it difficult to maintain friendships or develop new ones.
Telling your friends you're a carer is important so they understand and can support you.

Taking a break (www.nhs.uk/CarersDirect/yourself/timeoff/Pages/Overview.aspx)
Caring for someone can be a full-time job, but it's essential that you take time out for
yourself too. Read our guide to accessing breaks and respite.

Housing and carers
(www.nhs.uk/CarersDirect/guide/practicalsupport/Pages/Housing.aspx)
Do you know your tenancy rights as a carer? Are you aware of all your care at home
options? Do you need tips on moving someone around the home?
Contact Carers Direct
Telephone
0808 802 0202
Helpline Information
http://www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx
(www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx)
Email
CarersDirect@nhschoices.nhs.uk
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.
Online Enquiry Form
http://www.carersdirectenquiry.nhs.uk/ (www.carersdirectenquiry.nhs.uk/)
Carers support groups
Finance and Law
Help claiming benefits, looking after your bank balance and understanding the legal issues of
caring.

Benefits for carers (www.nhs.uk/carersdirect/moneyandlegal/carersbenefits)
Directing carers to the benefits that can help them in their caring role

Benefits for the person you care for
(www.nhs.uk/carersdirect/moneyandlegal/disabilitybenefits)
Advice and information on helping the person you look after get the benefits that they are
entitled to

Death and benefits (www.nhs.uk/carersdirect/moneyandlegal/deathandbenefits)
How your benefits maybe affected after the death of the person you look after and what
happens to their benefits

Managing someone's legal affairs (www.nhs.uk/carersdirect/moneyandlegal/legal)
Advice for when carers find they have to take over the legal affairs of the person they are
looking after

Other benefits (www.nhs.uk/carersdirect/moneyandlegal/otherbenefits)
Advice for carers and the people they are looking after on claiming a whole host of other
benefits unrelated to their disability or caring

Personal and household finance (www.nhs.uk/carersdirect/moneyandlegal/finance)
Advice on keeping a tight rein on household and personal finance for carers


Social fund (www.nhs.uk/carersdirect/moneyandlegal/socialfund)
Tax credits (www.nhs.uk/carersdirect/moneyandlegal/taxcredits)
Information on claiming tax credits and whether you might be eligible
PALS (Patient Advice)
Patient Advice and Liaison Service (PALS)
(www.pals.nhs.uk/) The NHS employs over a million staff in thousands of locations. It is a large
and complex organisation providing a broad range of services. It is not surprising that sometimes
you or a loved one may feel bewildered or concerned when using the NHS. And this can be at
times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS
expects all members of staff to listen and respond to you to the best of their ability. But
sometimes, you may wish to talk to someone employed especially to help you. The Patient
Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens
to patients, their relatives, carers and friends, and answers their questions and resolves their
concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their
loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:







Provide you with information about the NHS and help you with any other health-related
enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent
help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups
outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS
locally
Improve the NHS by listening to your concerns, suggestions and experiences and
ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying
problems or gaps in services and reporting them.
Find out more
If you would like more information about PALS, the functions it is intended to provide and the
standards it should strive to achieve click on this link - CLICK HERE
(www.nhs.uk/chq/Pages/1082.aspx?CategoryID=68&SubCategoryID=153)
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). The
Summary Care Record is meant to help emergency doctors and nurses help you when you
contact them when the surgery is closed. Initially, it will contain just your medications and
allergies.
Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ –
SCR), other staff who work in the NHS will be able to access it along with information from
hospitals, out of hours services, and specialists letters that may be added as well.
Your information will be extracted from practices such as ours and held on central NHS
databases.
As with all new systems there are pros and cons to think about. When you speak to an
emergency doctor you might overlook something that is important and if they have access to
your medical record it might avoid mistakes or problems, although even then, you should be
asked to give your consent each time a member of NHS Staff wishes to access your record,
unless you are medically unable to do so.
On the other hand, you may have strong views about sharing your personal information and wish
to keep your information at the level of this practice. Connecting for Health (CfH), the
government agency responsible for the Summary Care Record have agreed with doctors’ leaders
that new patients registering with this practice should be able to decide whether or not their
information is uploaded to the Central NHS Computer System.
For existing patients it is different in that it is assumed that you want your record uploaded
to the Central NHS Computer System unless you actively opt out.
For further information visit the Connecting for Health Website
(www.connectingforhealth.nhs.uk/systemsandservices/scr)
If you choose to opt out of the scheme, then you will need to complete a form and bring it along
to the surgery.
Download the opt out form >>>>
(www.connectingforhealth.nhs.uk/systemsandservices/scr/staff/aboutscr/comms/pip/
optout.pdf)
Vaccination Schedule
Children's Immunisation Schedule
Here's a checklist of the vaccines that are routinely offered to everyone in the UK for free on the
NHS, and the age at which you should ideally have them. Please note Bridge Park Plaza will
send invitiations to you with the date of your child's scheduled vaccinations. We do not routinely
provide unscheduled vaccinations.
2 months:


Diphtheria, tetanus, pertussis (whooping cough), polio and Haemophilus influenzae type
b (Hib, a bacterial infection that can cause severe pneumonia or meningitis in young
children) given as a 5-in-1 single jab known as DTaP/IPV/Hib
Pneumococcal infection
3 months:


5-in-1, second dose (DTaP/IPV/Hib)
Meningitis C
4 months:



5-in-1, third dose (DTaP/IPV/Hib)
Pneumococcal infection, second dose
Meningitis C, second dose
Between 12 and 13 months:




Meningitis C, third dose
Hib, fourth dose (Hib/MenC given as a single jab)
MMR (measles, mumps and rubella), given as a single jab
Pneumococcal infection, third dose
3 years and 4 months, or soon after:


MMR second jab
Diphtheria, tetanus, pertussis and polio (DtaP/IPV), given as a 4-in-1 pre-school booster
Around 12-13 years:

Cervical cancer (HPV) vaccine, which protects against cervical cancer (girls only): three
jabs given within six months
Around 13-18 years:

Diphtheria, tetanus and polio booster (Td/IPV), given as a single jab
_______________________________________________________
65 and over:


Flu (every year)
Pneumococcal
HPA Childrens Vaccination Schedule
Click here
(www.hpa.org.uk/webw/HPAweb&Page&HPAwebAutoListDate/Page/1204031508623?p=1204
031508623) for the recommended HPA vaccination schedule
Seasonal Flu Vaccination
Influenza – flu – is a highly infectious and potentially serious illness caused by influenza viruses.
Each year the make-up of the seasonal flu vaccine is designed to protect against the influenza
viruses that the World Health Organization decide are most likely to be circulating in the coming
winter.
Regular immunisation (vaccination) is given free of charge to the following at-risk people, to
protect them from seasonal flu:






people aged 65 or over,
people with a serious medical condition
people living in a residential or nursing home
the main carers for an elderly or disabled person whose welfare may be at risk if the carer
becomes ill
healthcare or social care professionals directly involved in patient care, and
those who work in close contact with poultry, such as chickens.
These links all come from trusted resources but if you are unsure about these or any other
medical matters please contact your doctor or pharmacist for advice
FUND-RAISING
Cancer Research UK Fundraiser - Abseil of the ArcelorMittal Orbit: UPDATE
Please note due to high winds and obvious safety reasons, the events organiser has reached the
decision to postpone the abseil until Saturday 13th June. Liz Wells (Practice Manager) & Marion
Wykes (Administrator) would like to thank everyone for their sponsorship, which currently
stands at a combined total of £2468.
Anyone who who still wishes to sponsor us can go to the following 'just giving' websites: www.justgiving.com/Marion-wykes (www.justgiving.com/Marion-wykes)
www.justgiving.com/Liz-wells3 (www.justgiving.com/Liz-wells3)
Liz & Marion
Living Well with Dementia Click HERE to view the event flyer 31.3.15 Telephone Network
Issue
Cancer Research UK Fundraiser
Liz Wells (Practice Manager) and Marion Wykes (Administrator) are taking part in a fundraising event for Cancer Research UK. They have agreed to abseil the ArcelorMittal Orbit (red
tower) in the Olympic Park in London on Sunday 29th March 2015.
To read Liz's story and/or to sponsor her (should her story inspire you), please click on this link
to open her 'just giving' page https://www.justgiving.com/Liz-Wells3
To read Marion's story and/or to sponsor her (should her story inspire you), pleaes click o nthis
this link to open her 'just giving' page https://www.justgiving.com/marion-wykes
For more information about the challenge, please click on this link
http://www.cancerresearchuk.org/support-us/find-an-event/arcelormittal-orbit-abseil-2015
(www.cancerresearchuk.org/support-us/find-an-event/arcelormittal-orbit-abseil-2015)
Marion will also be leaving a sponsor form in reception.
Thank you in anticipation and to everyone who has sponsored us so far.
Jeans for Genes Day
On the 20th September 2013, our Practice took part in Jeans for Genes Day.
Everyone paid to wear their jeans to work and cupcakes were sold to members of
staff . We raised £36.42
Click on the following link for more information: http://www.jeansforgenesday.org/aboutjeansforgenesday
(www.jeansforgenesday.org/aboutjeansforgenesday)
Fundraising Update
For and on be half of Nick and Tracy Gaskin
On the 9 October 2011 Ellen Squire, Practice Receptionist ran 13 miles in the
Leicester half marathon to raise funds to purchase a computerised voice machine to
aid communication for Nick Gaskin. £1400 was raised by Ellen and by donations
given to the Practice. The Practice would like to thank everyone who gave donations
(scroll down for further information about the fundraising event).
Unfortunately Nick’s Symptoms have worsened and medication has caused him to
have tremors which therefore make him unsuitable to receive this machine.
Tracy drew this to our attention and stated that she and Nick suggested that the money
be given to the following three worthy causes; Chemotherapy Suite, Multiple
Sclerosis Centre and the Young Persons Cancer Suite. Therefore in April 2013 it was
discussed at a PPG (Patient Participation Group) meeting and agreed. It was also
agreed that if anyone wished to receive a refund of their donation they could contact
the Practice who will in turn pass the details on to Tracy and Nick.
On behalf of the Practice I would like to send our very best wishes to Nick and Tracy
who are both going through a very difficult period.
Written by
Liz Wells
Practice Manager & PPG Chair
For and on behalf of Tracy & Nick Gaskin
th
Jeans for Genes Day
Our Practice took part in this event on Friday 5th October 2012.
We raised £71 thanks to the generosity of staff and patients.
Thank you.
Fundraising - A Voice for Nick
Written by Ellen Squire, Medical Receptionist:
I have worked as a receptionist at Quorn Medical Centre for almost 10 years now. During
this time, I have got to know many of the regular patients, including Nick Gaskin and his
carer Tracy Martin. Nick, aged 42 has Primary progressive multiple sclerosis. He is no
longer able to walk, eat or speak, communicating only by blinking.
Earlier this year, Tracy told me that she and Nick had fallen in love and they were engaged
to be married. She also told me that Nick was undergoing a trial for a voice machine,
similar to the one used by Professor Stephen Hawking. The Voice machine which costs
£10,000, translates letters picked out from an alphabet board by the user’s eyes, into
audible words and sentences.
A few days later when I was out on one of my long runs, I had an idea; I would run the
Leicester Half Marathon in October to raise money for Nick’s voice machine, to enable
him to say his wedding vows on their big day.
‘A Voice for Nick’ was born!
As a regular runner for over 13 years I had taken part in many 5K & 10K races, but on
Sunday 9th October 2011, I ran my first half marathon in 1 hour 57 minutes 55 seconds.
The weather was perfect, the race, which started and finished in Victoria Park,
encompassing WatermeadPark, was well organised, the atmosphere & camaraderie
between runners was fantastic. Would I do it again next year? No, I’m seriously thinking
of running the full marathon!
All Donations greatly appreciated to:
Ellen Squire C/O Quorn Medical Centre or find ‘A Voice for Nick’ on Facebook to donate
through Paypal.
As at 3.11.11 £1238.00 has been raised. Thank you.
Research
Click here to view our ---> NIHR Research Certificate
What is Research?
Have you ever wondered how your doctor or nurse knows the best treatment to prescribe when you’re ill?
The answer is simple – it’s all down to research studies which are designed to find ways to treat or
prevent disease.
Why Take Part in Research
The goal of research is to improve everyone’s knowledge about health and disease. Taking part in
research may lead to new solutions to problems and thus improving health. Moreover, taking part in
research may enable you to access new and innovative treatments before they’re available to others.
Primary Care Research Network (PCRN)
The Primary Care Research Network East Midlands and South Yorkshire (PCRN EMSY) is part of the
NHS. Please visit our website at: http://www.pcrn-emsy.org.uk/ (www.pcrn-emsy.org.uk/) . PCRN EMSY
aims to promote research and we have worked closely with doctors and pharmacies since 2007. You may
have already been invited to take part in a research study or may already be participating in one.
Working with Your Surgery
PCRN EMSY has a portfolio of research studies and your surgery actively supports our work. This means
that your surgery is sent information about new studies and invited to take part. If the doctors are happy
that the research will benefit patients, work will then start to identify eligible patients. This means you
might receive a letter from the surgery, or your doctor or nurse may discuss a study with you during your
appointment. Either way, it is up to you to decide whether you want to take part.
More Information
If you want more information, please contact Janice Strand, PCRN EMSY Locality Manager, on 0116 295
1589.
Patient Access
Click on the weblink for more information.
http://www.patient-access.org.uk/11/easy-to-see-your-doctor (www.patientaccess.org.uk/11/easy-to-see-your-doctor)
In Times of Bereavement
If Death Occurs At Home
1. Telephone the doctor who will visit to confirm that death has taken place.
2. Contact a funeral director.
3. Arrange to collect the doctor's Medical Certificate of Death (usually from the surgery).
4. Take this to the Registrars Office, (together with the deceased's Medical Card and Birth
Certificate, if available) for the area in which the death took place. Alternatively you can register
by declaration at any convenient Registrars Office but certificates will not be available as these
will have to be posted to you a few days later.
5. The Registrar will normally issue a Green coloured certificate for you to give to your funeral
director who will look after necessary arrangements for the funeral. The Registrar will also issue
a white notification certificate for the DSS. They will also enquire as to the number of Certified
Copies you require for dealing with the deceased finances (a fee is payable for each copy).
If The Death Occurs In Hospital
1. Contact a funeral director to inform him his services are required.
2. Collect the certificate from the hospital then follow 4 - 5 as above
Note For Cremation
Your funeral director will usually liaise directly with the surgery regarding the additional
certification required.
Staff Details
Doctors
Dr Christopher
Barlow
GP Partner
MBBS Newcastle University 1983
DRCOG 1987
MRCGP 1987
GMC No: 2837114
Dr Michael Frost GP Partner
MBChB Leicester University 1985
DRCOG
DCH
MRCGP
DipDermatology
GMC No: 3055508
Dr Katrina
Langford
Salaried GP
MB ChB 1997 Leicester
DFFP
GMC No:4437891
Dr Gemma
Hardy
Salaried GP
MRCGP 2012
MBChB 2006 University of Bristol BSc Pennsylvania State
University 2001
GMC 6145735
Dr Sumit Gokani Salaried GP
MBBS 2004 St Bartholomew's and Royal London School of
Medicine & Dentistry (University of London)
DRCOG 2013
MRCGP 2014
GMC No. 6104008
Dr Nia
Henderson
Salaried GP
BMedSci BMBS Nottingham University 2000
DCH
MRCPCH
MRCGP
DFSRH
GMC No. 4713634
Dr Sumita Sinha
Salaried GP
MRCGP 2014
MBBS (London) 2008
GMC no: 7016508
Nurses
Nurse Susan Porter
Nurse Sue Rowley
RGN
Nurse Claire Higgins
RGN
Healthcare Assistants
Rebecca Jackson
Phlebotomists
Mrs Jane Ashurst
Practice Management
Mrs Liz Wells
Practice Manager
Administration
Mrs Claudia Crabb
Assistant to the Practice Manager
Miss Marion Wykes
Administrator
Reception
Mrs Ellen Squire
Senior Receptionist
Miss Amira Abuhelgha
2nd Year Apprentice Receptionist/Administrator
Mrs Jacqui Tuckley
Receptionist
Mrs Ann Morris
Receptionist
Angela Foster
Receptionist
Louisa Middleton
Receptionist
Secretaries
Mrs Nikki Barber
Practice Secretary
Ms Karen Festa
Practice Secretary
Community Midwives
Mrs Nicola Rhodes
Community Nurses
Mrs Ros Sherwin
Gill Gamble
Health Visitors
Mrs Patricia
Pointon
Contact Details: Charnwood Mill, Barrow upon Soar Tel: 01509
410244
Counsellors
Kate Ottywill
Practice Therapist
Mie Senussi
MH Facilitator