s
Hicom 300E
Analogue Telephone
User Guide
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Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 2
User Guide
INTRODUCTION ..................................................................................... 5
INTERNAL AND EXTERNAL DIALLING ................................................... 6
Dialling Another Extension ............................................................. 6
Dialling an External Number .......................................................... 6
Dialling the Switchboard ................................................................. 6
TRANSFER ............................................................................................ 7
Transfer to a Free Extension (Announcing the Call) ....................... 7
Transfer to a Free Extension (Call not Announced) ........................ 7
Transfer to a Busy Extension ........................................................... 7
CONSULTATION CALL .......................................................................... 8
Activate Consultation Call ............................................................... 8
TOGGLE ................................................................................................ 9
Activate Toggle ................................................................................ 9
HOLD .................................................................................................... 9
3 WAY CONFERENCE .......................................................................... 10
Activate an 3 Way Conference ....................................................... 10
Consult with an internal or external party when busy with a conference
....................................................................................................... 10
CALL PICK UP .................................................................................... 11
Activate Call Pick Up .................................................................... 11
DIRECTED CALL PICK UP ................................................................... 11
Activate Direct Call Pick Up ......................................................... 11
LAST NUMBER REDIAL ....................................................................... 12
SAVED NUMBER REDIAL .................................................................... 12
CALL BACK ........................................................................................ 13
Activate Call Back – Busy.............................................................. 13
Activate Call Back – No answer .................................................... 13
Cancel Call Back (Before Ring Back) ........................................... 14
FIXED CALL FORWARDING ................................................................. 15
Program or Change Fixed Call Forwarding ................................. 15
Deactivate Fixed Call Forwarding ................................................ 15
Reactivate Fixed Call Forwarding ................................................ 16
Cancel Fixed Call Forwarding ...................................................... 16
VARIABLE CALL FORWARDING .......................................................... 17
Program Variable Call Forwarding .............................................. 17
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 3
Cancel Variable Call Forwarding ................................................. 17
SYSTEM ABBREVIATED DIAL ............................................................. 18
Use the System Abbreviated Dialling ............................................ 18
INDIVIDUAL ABBREVIATED DIAL ....................................................... 19
Program Numbers ......................................................................... 19
Dial Numbers ................................................................................. 19
VOICE CALL ....................................................................................... 20
HUNT GROUPS .................................................................................... 20
Logging In to Hunt Group ............................................................. 20
Logging Out of Hunt Group........................................................... 20
DO NOT DISTURB ............................................................................... 21
Activate Do Not Disturb ................................................................ 21
Deactivate Do Not Disturb ............................................................ 21
NIGHT SERVICE .................................................................................. 22
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 4
Introduction
This guide is designed to assist extension users on a Siemens
Hicom 300E Communications System to use all authorised
features.
Your extension may not be authorised * to use all features. The
Siemens representative can confirm features that are available to
you.
Your extension may also be subject to trunk barring thus restricting
where you may dial.
A variety of analogue handsets are available for use on the Hicom
300E. For individual Handset features please refer to a separate
manual.
*- Authorised features are those features that your company has
designated for your use and may vary from extension to extension.
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 5
Internal and External Dialling
Dialling Another Extension


Lift handset, listen for internal dial tone
Dial the required extension number
Dialling an External Number



!
Lift handset, listen for internal dial tone
Dial line access code (code is normally 0)
Dial the required external number
Your telephone may have restricted dialling facilities, eg.
International calls may not be permitted.
Dialling the Switchboard


Lift handset, listen for internal dial tone
Dial code for switchboard (code is normally 9)
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 6
Transfer
You may transfer an internal or external call from your extension to
any other extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)



Press Recall key, listen for internal dial tone
Dial the required extension or switchboard
When the extension or the switchboard answers,
announce the call and replace handset
If called party does not answer



Press Recall key
Internal dial tone is heard briefly
You are now connected to the original call
Transfer to a Free Extension (Call not Announced)



Press Recall key, listen for internal dial tone
Dial the required extension or switchboard
When you hear ring tone, replace handset
The call has now been transferred. If the ringing extension does
not answer within a predetermined time the call will automatically
recall back to your extension.
Transfer to a Busy Extension



Press Recall key, listen for internal dial tone
Dial the required extension number
When your hear busy tone, replace handset
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 7
The call has now been transferred to the busy extension. If the
busy extension terminates the call within a predetermined time and
replaces the handset the transferred call will ring the extension. If
the extension remains busy the call will automatically recall back to
your extension.
Consultation Call
This feature allows you to put an existing call on hold, consult with
another extension or external party and then return to the original
call.
Activate Consultation Call




Press Recall key, listen for internal dial tone
Dial the required extension number or dial 0 and then
the required external number
Conduct your conversation
Press Recall key to return to the original call
You may use the Toggle facility to switch between the two calls.
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 8
Toggle
If you have a call on the line and you wish to make a consultation
call you may want to toggle between both calls.
Activate Toggle





After making a Consultation Call
Press Recall key, listen for internal dial tone
Dial the required extension or external number preceded
by 0 for outside line
When 2nd party answers press Recall *12
You may now toggle between the two parties by
pressing Recall key
The waiting party cannot hear your conversation.
Hold
If you wish to put a caller on Hold

Press Recall
To retrieve the caller

Press Recall again
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 9
3 Way Conference
This feature allows you to bring 2 parties into a conversation on
your extension. The 2 parties could be external, internal or a mix of
both.
Activate an 3 Way Conference






Dial the first number you require
Press Recall key, listen for internal dial tone
Dial the next required extension or 0 and the external
number
Press Recall key
Dial *3
Conference tone is heard and 3 parties are connected
Consult with an internal or external party when busy with a
conference





Press Recall key, listen for internal dial tone
Dial the required extension or 0 and the external number
Consult with party
Press Recall key
You are now reconnected to the conference
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 10
Call Pick Up
The call pick up feature allows you to answer any ringing extension
in your pick-up group from your telephone.
Activate Call Pick Up
An extension within your pick-up group is ringing



Lift handset, listen for internal dial tone
Dial *7
You will now have answered the call
Directed Call Pick Up
If you wish to answer a ringing telephone that is not in your Pick Up
Group or you need to retrieve a call from Hold on another extension
you may use the Directed Call Pick Up feature.
Activate Direct Call Pick Up




Lift handset, listen for internal dial tone
Dial #7
Dial the Extension number you require
You will now have answered the call
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 11
Last Number Redial
If you would like to redial the last number that you have called


Lift handset, listen for internal dial tone
Dial #4
Saved Number Redial
If you would like to save the number you have just called in order to
redial at a later time


Before you hang up from the call
Dial *4
When you wish to redial the Last Number you saved


Lift handset, listen for internal dial tone
Dial *4
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 12
Call Back
Call Back requests can be left on extensions which have been rung
and not answered or are busy.
Activate Call Back – Busy
If the Extension you have called extension is busy



Dial *28
Confirmation tone is heard
Replace handset
The system will automatically call you back when both your
extension and the called extension are free.


Lift handset
Ring tone is heard as the required extension is rung
Should you fail to answer to Call Back that your have activated, the
system will automatically cancel the feature after ringing your
extension for a predetermined time.
Activate Call Back – No answer
If the extension you have called extension does not answer



Dial *28
Confirmation tone is heard
Replace handset
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 13
When the called party returns to the office and has used the
telephone the system will ring your telephone.


Lift handset
Ring tone is heard as the required extension is rung
Cancel Call Back (Before Ring Back)




Lift handset
Dial #28
Confirmation tone is heard
Replace handset
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 14
Fixed Call Forwarding
Your extension can be forwarded to a fixed destination for
answering.
Program or Change Fixed Call Forwarding





Lift handset, listen for internal dial tone
Dial *20
Dial required extension number or 0 and external
number
Listen for confirmation tone
Replace handset
The Fixed Call Forward destination has now been permanently
programmed. Calls will now go to the Fixed Call Forward
destination immediately.
When you lift your handset, special dial tone will also be heard to
remind you that the feature is activated.
Deactivate Fixed Call Forwarding




Lift handset
Dial #21
Listen for confirmation tone
Replace handset
When Fixed Call Forward destination has been programmed but
deactivated it will serve as Call Forward No Answer and, or Busy.
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 15
Reactivate Fixed Call Forwarding




Lift handset, listen for internal dial tone
Dial *21
Listen for confirmation tone
Replace handset
Calls will now go to the Fixed Call Forward destination
immediately.
Cancel Fixed Call Forwarding
To cancel fixed call forwarding it must be deactivated first.




Lift handset, listen for internal dial tone
Dial #20
Listen for confirmation tone
Replace handset
A new destination number must now be programmed before Fixed
Call Forwarding can be used again.
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 16
Variable Call Forwarding
You can choose to forward your phone to another extension,
switchboard or external number as a once off forwarding. When it
is set all your calls will follow the destination. When you cancel
your variable call forward your telephone will return to any pre
programmed fixed call forwarding or if no fixed call forwarding is
programmed callers will receive busy tone when you are busy.
Program Variable Call Forwarding





Lift handset, listen for internal dial tone
Dial *21
Dial required extension number or 0 and external
number
Listen for confirmation tone
Replace handset
When you lift the handset, special dial tone will be heard to remind
you that the feature is activated.
Cancel Variable Call Forwarding




Lift handset
Dial #21
Listen for confirmation tone
Replace handset
Calls will now ring as normal on your extension.
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 17
System Abbreviated Dial
The system allows the storage of 16000 external telephone
numbers divided into 16 groups, each containing 1000 numbers.
You can have access to 2 groups ie: 2000 numbers. By utilising
the system abbreviated dialling you will be permitted to dial specific
number that would be outside your normal trunk barring limits.
Use the System Abbreviated Dialling
Group 1



Dial *61
Dial the relevant code (ie 100)
Wait while the system dials the number for you.
Group 2



Dial *62
Dial the relevant code (ie 100)
Wait while the system dials the number for you.
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 18
Individual Abbreviated Dial
In addition to the System Abbreviated dialling lists you may
program 10 additional numbers, under the dial keypad digits 0-9,
for your exclusive use.
These numbers will, however, be subject to any trunk barring limits,
which apply to your extension.
Program Numbers





Lift handset, listen for internal dial tone
Dial #8
Enter digit (0-9) under which to store new number
Enter required external number (preceded by 0 for
outside line)
Replace handset
Dial Numbers




Lift handset, listen for internal dial tone
Dial *8
Enter digit (0-9) under which required number is
stored
Wait whilst system dials the number
When you enter a number in a location that already has a stored
number this will be deleted and the new number accepted.
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 19
Voice Call
If you wish to make a Voice Call (ie: ring an extension and have it
answer Automatically)



Lift handset
Dial *16 Plus Extension Number
You will receive Ring Tone
If the person you are calling is allowing Voice Call, their extension
will Beep and you will connect directly through on Handsfree.
Hunt Groups
If you are a member of a Hunt Group you are able to Log In and
Out of the group.
Logging In to Hunt Group


Lift Handset
Dial *10
Logging Out of Hunt Group


Lift Handset
Dial #10
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 20
Do Not Disturb
If you wish to put your phone into Do Not Disturb and you have the
appropriate Class of Service (See Administrator for further Details)
you may use the following Codes.
When you are in Do Not Disturb external callers will be intercepted
by the Switchboard Operator but internal calls will receive ring tone.
Activate Do Not Disturb


Lift handset
Dial *27
When your handset is in Do Not Disturb you will get an interrupted
Dial Tone to remind you.
Deactivate Do Not Disturb


Lift handset
Dial #27
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 21
Night Service
When the night bell rings



Lift handset, listen for internal dial tone
Dial *11
You are now connected to the caller
Check with System Administrator if any other type of Night Service
is operational.
Analogue User Guide
Hicom 300E
Siemens Ltd.
A.C.N. 004 347 880
Page 22