Business Profile
263 Shuman Blvd
Naperville, IL 60563
Company overview: Headquartered in Naperville, IL, OfficeMax is a leader in
both business-to-business and retail office products distribution. OfficeMax
provides office supplies and paper, print and document services, technology
products and solutions, and furniture to businesses, government offices and
consumers. Customers are served by approximately 24,000 associates through
direct sales, catalogs, internet and retail stores.
History: OfficeMax incorporated (formerly Boise Cascade Corporation) was
organized as Boise Payette Lumber Company in 1931 as a successor to an Idaho
corporation formed in 1913. In 1957, the company’s name was changed to
Boise Cascade Corporation. In late 2003, Boise Cascade Corporation acquired
100% of the voting securities of OfficeMax, Inc and the company’s name was
changed to OfficeMax Incorporated.
Equal Opportunity Commitment Statement: OfficeMax is committed to a
workplace free from unlawful discrimination, harassment or retaliation for our
associates and applicants. Discrimination based upon race, color, religion,
gender, gender identity or expression, pregnancy, sexual orientation, age,
disability, national origin, veteran status or any other status prohibited by
applicable law with respect to any term or condition of employment is prohibited
by OfficeMax’s Policy – Prohibition of Unlawful Discrimination, Harassment and
Retaliation. This includes, for example, discrimination in recruitment and hiring,
training and development, compensation, transfer, promotion, discipline and
discharge.
Diversity and Inclusion Mission Statement: OfficeMax promotes an
inclusive culture that embraces the diversity of our associates, business partners
and customers. This environment fosters innovation and creates a competitive
advantage that drives the growth of our business.
Core Values: OfficeMax’s core values are the shared principles that bind us and
help us to move our business forward.
 Integrity and Accountability
 Think Company and Customer First
 Teamwork and Trust
 Focus and Discipline
 Sense of Urgency
Business Segments: Diversity & Inclusion, Finance, Human Resources,
Information Technology, Legal, Merchandising/Marketing, Retail, Sales and
Supply Chain.
Business Profile - Confidential
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263 Shuman Blvd
Naperville, IL 60563
Business Locations: OfficeMax operates over 1000 retail stores in the United
States, Puerto Rico and the U.S. Virgin Islands. There are 29 customer fulfillment
centers (CFC) and PowerMax facilities (PMX), and 5 customer service centers
(CSC) within the US. Within each retail store is ImPress, a print and document
mini-store. No locations are in New Hampshire, Vermont or the District of
Columbia.
Hours of Operation: Retail store location hours range from 8am – 9pm, CFC
locations hours are 5am – 2am and CSC location hours range from 7am – 7pm.
The non-retail store hours vary based on the volume and business needs.
Retail Job Descriptions: Below are short synopses of job descriptions and
vary based on the volume of the store. Full job descriptions can be found on
www.jobs.officemax.com as positions become available.

Store Associate - The Store Associate is responsible for positively
contributing to the customer shopping experience by providing friendly,
knowledgeable and professional service as well as assisting customers
with a total solutions purchase. This position is also responsible for the
check-in and unloading of freight, stocking merchandise on shelves and
cashiering as directed.

ImPress Associate – The ImPress Associate is responsible for working with
customers in a fast paced environment and producing high quality
products on a deadline including consulting with customers to determine
needs, accurately documenting and pricing customer orders, producing
high quality products for customers, on-going training and regular
communication with other associates and management.

Store Furniture Specialist - The Store Furniture Specialist—Key Carrier is
responsible for driving sales and profitability by providing personalized
guidance to consumers to help identify and qualify the appropriate
solution to meet the customer’s needs. This position also serves as the instore expert for furniture related questions and supports sales and
marketing activities for all areas within the store. In addition, this position
will perform Manager on Duty (MOD) responsibilities as outlined in the
MOD standards.

Store Technology Specialist - The Store Technology Specialist —Key
Carrier is responsible for driving sales and profitability by providing
personalized guidance to consumers to help identify and qualify the
appropriate technology solution to meet the customer’s needs. This
Business Profile - Confidential
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263 Shuman Blvd
Naperville, IL 60563
position also serves as the in-store expert for technically related questions
and supports sales and marketing activities for all areas within the store.
In addition, this position will perform Manager on Duty (MOD)
responsibilities as outlined in the MOD standards.

Assistant Store Manager - The Assistant Store Manager is responsible for
assisting the Store Manager in the day-to-day operations of the store. This
position will lead and represent the store in the absence of the Store
Manager. This position will develop associates for promotion and
communicate clear expectations to store leadership team and associates
in order to achieve company objectives consistently.

Store Manager - The Store Manager is responsible for the execution of
strategic and tactical operational plans, initiatives, and processes within
the assigned store, for analyzing financial data and developing and
implementing strategies and tactics to meet or exceed projected results,
for leading, developing and directing store associates, and for the day-today operations of the store. The Store Manager will ensure consistent
execution of corporate strategies within the assigned store. This position
will develop and implement industry leading operational processes to
maximize financial performance to consistently, improve results. Develop
associates for promotion and communicate clear expectations to store
leadership team and associates and hold them accountable in order to
achieve company objectives consistently.
Customer Fulfillment Centers (CFC) Job Descriptions: Below are short
synopses of job descriptions and vary based on the location as not all positions
are available at every location. Full job descriptions can be found on
www.jobs.officemax.com as positions become available.

Battery Specialist - The Battery Specialist maintains lift truck, lift truck
batteries, battery charging equipment, and battery changing equipment.

Customer Administration Coordinator - The Customer Administration
Coordinator (CAC) is responsible for coordinating administrative functions
that remain in the Customer Fulfillment Centers (CFC’s), which includes
but is not limited to customer returns that require operational approval,
shortage credit research and margin exception review. The CAC will
coordinate activities to ensure that all customer commitments are met
with an exceptional level of service.

Customer Delivery Coordinator - The Customer Delivery Coordinator (CDC)
is responsible for the local coordination of delivery functions that remain
Business Profile - Confidential
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263 Shuman Blvd
Naperville, IL 60563
within the Customer Fulfillment Centers (CFC’s), which includes but is not
limited to customer requests for returns approval, freight claims, duplicate
pick up requests and driver assistance. The CDC will coordinate activities
to ensure that all customer delivery commitments are met with an
exceptional level of service.

Customer Expediting Coordinator - The Customer Expediting Coordinator
(CEC) is responsible for coordinating multiple office functions to ensure all
customer commitments are met with an exceptional level of service. The
CEC is responsible for the local coordination of expediting functions that
remain in the Customer Fulfillment Centers (CFC’s), which includes but is
not limited to customer returns, credits and retail support. The CEC will
coordinate activities and provide liaison between centralized functions,
stores and sales, resolving issues and communicating progress.

Custodian - The Custodian is responsible for maintaining cleanliness and
general up-keep of the facility including the warehouse, restrooms,
lunchroom and grounds (primarily the warehouse). Additional duties are
to collect and recycle materials such as corrugated materials, plastics, and
paper.

Delivery Specialist - The Delivery Specialist is responsible for the daily
delivery of customer orders. Duties are to be performed in a productive,
time sensitive and customer sensitive manner. This position as 3 levels Specialist, Specialist II and Lead.

Distribution Specialist - The Distribution Specialist is responsible for the
daily distribution activities, productivity, and quality within the assigned
area(s) of a distribution facility. Typically an entry level training position.
This position has 3 levels – Specialist, Specialist II and Lead.

Inventory Control Associate - The primary responsibility of the Inventory
Control Associate is to perform audits and maintain inventory records
through the use of the Warehouse Management System (WMS =
software).

Picking Associate - The Picking Associate is responsible pulling
merchandise off the pallets and placing merchandise on a conveyor within
assigned module.

Voice Picking Associate - The Picking Associate is responsible pulling
merchandise off a shelf and placing it in a shipping box using a voice pick
system.
Business Profile - Confidential
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263 Shuman Blvd
Naperville, IL 60563

Wave Planner - Brings in daily order drop and processes orders for wave
selection. Selects orders into wave and releases wave to production floor.
Customer Service Center (CSC) Job Descriptions: Below is a short synopsis
of a job description. There are several different types of customer service
positions at the CSC including accounts payable, accounts receivables, and
account maintenance and vary based on the location as not all positions are
available at every location. Full job descriptions can be found on
www.jobs.officemax.com as positions become available.

Customer Service Representative - The Customer Service Representative
is responsible for answering inbound calls regarding order discrepancies or
late deliveries entering CSI as needed to correct and resolve customer’s
issue. Determine and review possible resolutions with the customer to
ensure that the resolution meets the customer’s needs. Ensure the loyalty
and satisfaction of customer by providing the highest level of customized
service. Interact via phone, fax, e-mail, or electronic mail reflecting
OfficeMax's understanding of the customer's value, needs, and
preferences, in order to increase the lifetime value of that customer with
OfficeMax. Assists customers in all aspects of customer service to ensure
quality, including expediting, tracing customer orders and resolving
problems.
Corporate Career Opportunities: There are opportunities in the following
areas - Diversity & Inclusion, Finance, Human Resources, Information
Technology, Legal, Merchandising/Marketing, Retail, Sales and Supply Chain
Career Advancement: Most positions are posted internally for 7 days prior to
being posted externally, if necessary. Associates are encouraged to apply for
positions that meet their qualifications. The corporate office has a mentoring
program that has not been rolled out into the entire company as of yet.
Wages: OfficeMax has salary ranges established by the company’s
compensation department. Annually the compensation department gives
managers policies and guidelines and ensures that managers follow the
guidelines.
Benefits: Full-time associates may participate in our One Benefits Program,
which includes medical, dental, vision, disability benefits, life and accidental
insurance, flexible spending accounts, employee assistance program (EAP), and
a 401(k) savings plan. We also offer paid time off for our associates. This
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263 Shuman Blvd
Naperville, IL 60563
information not inclusive of all programs available and is provided as a brief
summary of benefits. OfficeMax reserves the right to change or discontinue any
or all of its benefit programs at any time.
Application Process: All candidates must apply for open positions via an
electronic application as posted on our career website, www.jobs.officemax.com.
The application is assessable to anyone with internet access. Candidates can
also apply using a kiosk at any OfficeMax retail store. Hiring may occur through
Human Resources, Staffing, store management or a combination, depending
upon the position. In addition to internal postings and company website
postings, OfficeMax also recruits through several websites including
Monster.com, Careerbuilder.com. Craigslist.com, Hireheroesusa.org, and
JobCentral.com. Locations have also built relationships with agencies including
Goodwill, Easter Seals, and other local disability agencies.
Dress Code: OfficeMax expects all associates to keep in mind the impression
made on customers, visitors, and fellow associates in the workplace. All
associates are expected to maintain a neat and clean appearance that is
consistent with the environment in which they work. While expectations may
vary depending on the location and/or line of business, unkempt appearance and
offensive extremes of dress, hairstyle, makeup, grooming or accessories are
unacceptable. Any attire that is too revealing/tight, torn, frayed, dirty or that
contains offensive or political slogans or acronyms are considered inappropriate
for the OfficeMax workplace.
Affirmative Action Program: As a federal contractor, OfficeMax is required to
complete an annual Affirmative Action Program. Associates are invited to selfidentify themselves as a veteran for confidential reporting purposes only. Soon
associates will be able to self-identify themselves as a person with a disability for
confidential reporting purposes only as well.
Reasonable Accommodations: If a candidate needs assistance completing
the application, they should send an email to initiative@officemax.com. This link
is found on the search page of both the internal and external applications. For
the interview, candidates who need accommodations should make a request to
either Human Resources or the hiring manager who will work to adhere to the
request, if reasonable.
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