PSv8SupportMan

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PEOPLESOFT SUPPORT REFERENCE MANUAL
(version 6)
For Financials, Student Administration & Academics,
and HRMS PeopleSoft Applications
PeopleTools 8.2x and 8.4x
HELP DESK PEOPLESOFT REFERENCE MANUAL
Table of Contents
REVISION LOG ............................................................................................................................................ 3
PS 8 STRUCTURE ........................................................................................................................................ 4
APPROVED WEB BROWSERS ................................................................................................................... 5
PS 8 URL LINKS ........................................................................................................................................... 6
PEOPLESOFT SECURITY ........................................................................................................................... 8
USERIDS................................................................................................................................................... 8
ROLES ...................................................................................................................................................... 8
PERMISSION LISTS ...............................................................................................................................11
SECURITY ADMINISTRATORS ...........................................................................................................14
FS – (PeopleTools 8.4) ..................................................................................................................................15
LOGGING ON .........................................................................................................................................15
SIGN OUT ................................................................................................................................................17
RESETTING PASSWORDS BY HELP DESK .......................................................................................18
INACTIVATING ACCOUNTS (UserIds) ...............................................................................................20
CHANGING PASSWORDS BY USER ..................................................................................................21
SAA/HR – (PeopleTools 8.20) ......................................................................................................................23
LOGGING ON .........................................................................................................................................23
SIGN OUT ................................................................................................................................................25
RESETTING PASSWORDS BY HELP DESK .......................................................................................26
INACTIVATING ACCOUNTS (UserIds) ...............................................................................................28
CHANGING PASSWORDS BY USER ..................................................................................................29
DESKTOP CONFIGURATION ...................................................................................................................31
HOW TO CLEAN ....................................................................................................................................31
INTERNET EXPLORER 6.X RECOMMENDED SETTINGS...............................................................32
RUNNING REPORTS/PROCESSES ...........................................................................................................39
CRYSTAL REPORTS..............................................................................................................................39
UNIX ........................................................................................................................................................40
QUERY TO EXCEL .....................................................................................................................................42
FIRST LOGIC ADDRESS VERIFICATION ...............................................................................................47
HR FORMS ( PAR, PRF, RAF) ....................................................................................................................50
DEFAULT PRINTER SETUP .................................................................................................................50
PAR – PERSONNEL ACTION REQUEST .............................................................................................54
PRF – POSITION REQUEST FORM ......................................................................................................57
RAF – REALLOCATION FORM ...........................................................................................................60
LETTER GENERATION FOR SAA ............................................................................................................62
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REVISION LOG
Rev #
6
Rev Date
6/17/04
Version 6
Made By
Mike Lovelady
Description
Replaced Deleting Cookies and Page Settings
Default with Desktop Configuration section.
Added revision log.
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PS 8 STRUCTURE
PeopleSoft 8 moves the Student Academic and Admissions, HRMS/Payroll, and
Financials applications from a client/server environment to a web environment. As such,
the user is not required to install any supporting software on the client other than a web
browser supported by PeopleSoft.
The primary components of the PeopleSoft infrastructure are:
 Web Server – provides connectivity to the client via a web browser
 Application Server – runs batch and online processes
 Database Server – runs SQL requests for data
 Report Repository – a directory that resides on the web server used to retain
reports and output files requested by the user.
 Report Manager – a PeopleSoft utility that allows users to review reports that
reside in the report repository.
 Process Monitor – a PeopleSoft utility that allows users to review processes they
have started, log and trace files, report and output files.
A basic diagram of this structure is provided below:
client
Web
Server
(Report
Repository
Application
Server
(Process
Scheduler)
Database
Server
Connectivity from off-campus addresses will be accessible only through VPN.
File servers currently located at local campuses will continue to be operational in that
capacity.
More thorough explanations of the PeopleSoft infrastructure including complete listings
of servers can be found in the UHS Operations Guide located at
http://www.uh.edu/infotech/php/template.php?nonsvc_id=557
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APPROVED WEB BROWSERS
SA/HR applications will be on PeopleTools 8.2. Financials will be on PeopleTools 8.4
The following comes from PeopleSoft Customer Connection dated 3/23/2004
PeopleTools 8.17
Web Browser and Client Operating System Certification for the Power User All
Applications. Based on internal testing, Internet Explorer 5 and above are the clear
leaders in performance and user interface quality. For the functional user, where
performance and reliability are key, Internet Explorer 5 and above are the recommended
web browsers. The following are the combinations of web browser and client operating
systems
PeopleSoft is certifying for all PeopleSoft 8 applications on PeopleTools 8.1x:
· Internet Explorer 6 on Windows 98, NT 4, Windows 2000 and Windows XP.
· Internet Explorer 5 and 5.5 on NT 4, Windows 9x, and Windows 2000
· Internet Explorer 5 on Mac OS 7.5 and above
· Netscape Communicator 4.7x on NT 4, Windows 9x, and Windows 2000
The following client operating systems are supported for casual user access to PeopleSoft
self-service applications with PeopleTools 8.1:
· Internet Explorer 5 and 5.5 on NT 4, Windows 9x, and Windows 2000
· Internet Explorer 5 on Mac OS 7.5 and above
· Netscape Communicator 4.7x on NT 4, Windows 9x, and Windows 2000
· Netscape Communicator 4.72 on Mac OS 7.6.1 and above
· Netscape Communicator 4.72 on Linux
PeopleTools 8.4
Web Browser and Client Operating System Certifications
Based on internal testing, Internet Explorer 5 is the clear leader in performance and user
interface quality. For the functional user, where performance and reliability are key,
Internet Explorer 5, 5.5, or 6 are the recommended web browsers running on Windows
NT, 2000, or XP. This combination provides what we feel is an optimal experience. The
following are the combinations of web browser and client operating systems PeopleSoft
is certifying for all PeopleSoft 8 applications on PeopleTools 8.4:
· Internet Explorer 6 on Windows 98, NT 4, Windows 2000 and Windows XP
· Internet Explorer 5 and 5.5 on NT 4, Windows 9x, and Windows 2000
· Internet Explorer 5 on Mac OS 7.6.1 and above
· Netscape Navigator 6.2 on Win 9x, NT 4, Windows 2000 and Windows XP
· Netscape Communicator 4.7x on NT 4, Windows 9x, Windows 2000, Linux, UNIX and
Mac OS 7.6.1 and above
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Web Client and HTML Access on Macintosh
For HTML Access our requirement is the browser be 3.2 HTML compliant or greater (4.0 etc...). In other
words, we support any browser that supports HTML 3.2 or greater. We do not certify HTML Access, thus
limiting what browsers we support. You will have support using HTML Access on the Mac with IE and/or
Netscape as long as the browsers used are current versions supporting HTML 3.2 or greater.
For the Web Client (Java Client) we do certify specific browsers due to the Java issues we have
encountered. Support for the web client on Macintosh is on hold with no target date until MRJ problems are
fixed by Apple. We are not supporting this as of yet. Check the Platforms database for any updates on Web
Client and Macintosh support.
PS 8 URL LINKS
URL Links can be located at the Enterprise Systems Technical Services Web Page.
Navigation for the UH Main Page is Computing, About Us, Departments Enterprise
Systems, Technical Services – Implementation and Infrastructure, Where To Go?,
PeopleSoft 8 URL List.
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PEOPLESOFT SECURITY
PeopleSoft Security is comprised of the following components.
 Userids – new userids and initial passwords are created centrally by E.S. TSS –
Lupe Sosa
 Roles – identifies a particular functional activity that a user might perform such as
a compensation analyst, payroll specialist, recruiter, etc. A user may assigned
have one or more roles. A role may be assigned to many people who perform in
that same functional capacity. Application security administrators define these
roles. The assignment of roles to a user is performed by application security
administrators.
 Permission Lists – grants access to specific PeopleSoft menus, pages, Query,
workflow, etc. One or more permission lists may be assigned to a role.
Permission list definitions and assignment to roles are performed by the
application security administrator.
USERIDS
Each database requires a user account to log on. There may be more than one application
residing on that database as is the case with Student Academics & Administration and
HRMS. The UserId is specific to the database, not the application.
The userid allows user access to the PeopleSoft applications he/she is secured to. It does
not grant them direct access to the Oracle databases.
The creation of accounts / user ids is centrally managed by Enterprise Systems, Technical
Services until an automated means can be provided to create accounts. This is due to a
requirement of providing one unique userid across all databases. Users should not have
different userids for different databases.
ROLES
The following panels will walk help desk personnel to identify what a user has access to.
These are located within PeopleTools, Maintain Security.
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Click on “Role” tab to view roles assigned to the user.
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Note the name of the roles assigned to the user before going to the role page.
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PERMISSION LISTS
To view Permission Lists, return to Maintain Security, Use.
Click on the “Pages” tab to view menus and pages secured to the permission list.
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Each component may have one or more pages.
The Page Permissions identify type of access to be granted (Update/Display,
Update/Display All, or Correction). Users must be authorized to each page
independently and can also be set to display only access.
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SECURITY ADMINISTRATORS
Campus Security Contacts for PeopleSoft
Campus
UH
Application
Financials
Contact
Phone
Fax
E-mail
Catherine Chan
Tracy Shipper
Carla Ponzio
TBA
713.743.8788
713.743.8954
713.743.4275
713.743.8799
713.743.8799
713.743.4658
cchan@central.uh.edu
tmshipper@central.uh.edu
cponzio@central.uh.edu
HR
Student Admin
Jean Carr
Cathy Bye
Katherine Justice
Rose Sklar
281.283.2120
281.283.2120
281.283.2164
281.282.2533
281.283.2117
281.283.2114
281.283.2158
281.283.2530
carrj@cl.uh.edu
bye@cl.uh.edu
justice@cl.uh.edu
sklar@cl.uh.edu
UHD
Financials
HR
Student Admin
Jacqueline Supensky
Betty Powell
N/A
713.221.8493
713.221.8072
713.221.2798
713.226.5258
supenskyj@uhd.edu
PowellB@uhd.edu
UHV
Financials
HR
Debbie Jozwiak
Laura Smith
Karen Pantel
TBA
361.570.4852
361.570.4000
361.570.4805
361.570.4812
361.570.4809
361.570.4809
JozwiakD@uhv.edu
smithl@uhv.edu
pantelk@uhv.edu
Lupe Sosa
Grace Davila
713.743.9082
713.743.1470
713.743.1395
713.743.1395
lsosa@uh.edu
gadavila@central.uh.edu
HR
Student Admin
UHCL
Financials
Student Admin
UHS
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Website
www.uh.edu/finance
www.uh.edu/hrms
HELP DESK PEOPLESOFT REFERENCE MANUAL
FS – (PeopleTools 8.4)
LOGGING ON
The PeopleSoft launcher that resides on the client’s desktop is no longer required (except
for developers who will need 2-tier access). The launcher can be sent to the recycle bin.
The user must click on the url link to the appropriate database FSPRD. These url links are
supplied by the application leads to the functional user community.
After clicking on the url link, the following logon screen will appear. There is no set
password expiration or limit on number of tries to log on.
User id and password are case sensitive. Defaults are UPPERCASE.
Inactive users will timeout after 20 minutes.
After the user has logged on, the main menu will appear. Menu choices will vary
depending upon the security granted to that user.
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SIGN OUT
Users should click on “Sign Out” to exit the application. Otherwise, their session
continues to run on the application server.
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RESETTING PASSWORDS BY HELP DESK
Help desk staff should ask the user if they want their password reset on both financials
and SAHR databases.
From the main menu, click on PeopleTools, Security, User Profiles.
The search page will be displayed. Enter the users userid or click on advanced search to
search by name. (HINT: userids begin with the user’s last name followed by 2 initials.
Partial searches are allowed).
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The User Profile Component is displayed. The first tab, “General”, will allow the help
desk to reset the user’s id. The “save” icon must be activated for the change to take
effect.
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INACTIVATING ACCOUNTS (UserIds)
A users account may be inactivated by clicking on the “Account Lock Out?” Once
clicked, the user is unable to logon. By removing the check, the user can log on and
previous security has been restored.
Campus help desks are authorized to inactivate accounts as necessary. They are
NOT authorized to activate accounts. This must be done by application security
administrators.
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CHANGING PASSWORDS BY USER
Users can easily change their passwords in PS 8. The method is different between SA/HR
and Finance due to the different PeopleTools used.
From the main menu, click on Change My Password.
The General Profile Information page will be displayed.
Click on “Change Password” to pull up the following page. User must enter current
password and new password. Maximum password length is not known. Password can be
a combination of letters and alpha characters. It is case sensitive.
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SAA/HR – (PeopleTools 8.20)
LOGGING ON
The PeopleSoft launcher that resides on the client’s desktop is no longer required (except
for developers who will need 2-tier access). The launcher can be sent to the recycle bin.
The user must click on the url link to the appropriate database (SAPRD or FSPRD).
These url links are supplied by the application leads to the functional user community.
After clicking on the url link, the following logon screen will appear. There is no set
password expiration or limit on number of tries to log on.
User id and password are case sensitive. Defaults are UPPERCASE.
Inactive users will timeout after 20 minutes.
After the user has logged on, the main menu will appear. Menu choices will vary
depending upon the security granted to that user.
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SIGN OUT
Users should click on “Sign Out” to exit the application. Otherwise, their session
continues to run on the application server.
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RESETTING PASSWORDS BY HELP DESK
Help desk staff should ask the user if they want their password reset on both financials
and SAHR databases.
From the main menu, click on PeopleTools, Maintain Security, Use, User Profiles.
The search page will be displayed. Enter the users userid or click on advanced search to
search by name. (HINT: userids begin with the user’s last name followed by 2 initials.
Partial searches are allowed).
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The User Profile Component is displayed. The first tab, “General”, will allow the help
desk to reset the user’s id. The “save” icon must be activated for the change to take
effect.
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INACTIVATING ACCOUNTS (UserIds)
A users account may be inactivated by clicking on the “Account Lock Out?” Once
clicked, the user is unable to logon. By removing the check, the user can log on and
previous security has been restored.
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CHANGING PASSWORDS BY USER
Users can easily change their passwords in PS 8. The method is different between SA/HR
and Finance due to the different PeopleTools used.
From the main menu, click on PeopleTools, Maintain Security, Use, My Profile.
The General Profile Information page will be displayed.
Click on “Change Password” to pull up the following page. User must enter current
password and new password. Maximum password length is not known. Password can be
a combination of letters and alpha characters. It is case sensitive.
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DESKTOP CONFIGURATION
Certain types of parasite software, also commonly known as Adware, Spyware, etc., can
severely affect the performance and stability of a PeopleSoft 8 Web Access user session.
It is very difficult to pinpoint exactly which parasite software titles cause the problems
(such as stuck sessions that continue "Processing" forever, simple lookups that never
return, kick outs to the login page, disappearing calendar, etc.).
All PeopleSoft 8 users should clean their desktop machines before accessing the UHS
Finance 8.4 or SAHR 8.0 applications.
Thousands of adware and spyware parasite software programs exist and many are
promulgated by legitimate commercial sites. These software titles can infest the client
browser and desktop computer without the user’s knowledge. Many discussions and
documents can be found on the Internet regarding this type of parasite software.
HOW TO CLEAN
First review "Add / Remove Programs" from the control panel. Remove any software you
know is a parasite (THIS CAN BE VERY DIFFICULT TO DETERMINE AND MAY
REQUIRE SOME RESEARCH). If unsure do not remove it without consulting with
your Information Technology Desktop Support personnel. Common parasite software
titles are: Gator, Save.Now, Wild Tangent, HotBar, ClockSync, WeatherCast, etc. Many
purport to be helper applications, but they may also collect and analyze your browsing
habits and send information back to a host site for improved target marketing to you.
Use a legitimate spyware removal software program. Several exist, some are free and
some are not. We have had success with the following products which are free and can be
obtained from CNET's download.com: "SpyBot Search and Destroy 1.3" by PepiMK
Software and "Ad-aware 6" by Lavasoft. These products can be found at
<http://www.download.com> www.download.com and search on "Spybot" or "Adaware" "in Windows".
User assistance may be required to install, configure, and run this software.
Spyware / Adware cleaners do not take the place of good anti-virus software. Always
have good anti-virus software installed that is regularly updated with the latest virus
definitions from the vendor or your campus site. The workstation should be scanned for
viruses at least once a week and always keep the background virus analyzer protection
enabled. Consult with your IT desktop support personnel for more details.
It is also recommended that the user's desktop system have the most recent Microsoft
Updates applied to their system and that they use the latest version of Internet Explorer
6.x.
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Desktop support staff should ensure that a user’s work station is free of viruses. Most
user's are already using some type of anti-virus software, but do not schedule a regular
full scan of their systems often enough. If they have not scanned their system for viruses
in the last 7 days, they should do so now using the latest virus definition file from their
anti-virus vendor. If needed, consult with Information Technology Desktop Support
personnel on this subject.
INTERNET EXPLORER 6.X RECOMMENDED SETTINGS
These recommendations may improve performance and stability when using PeopleSoft
8.4 Web Interface. They are not required, but recommended.
These settings are for Internet Explorer (IE) 6.x, but may also work with IE 5.5.
It is highly recommended that you upgrade to the latest version of IE 6.x. (See your
desktop support person or visit the Microsoft Windows Update Site)
Open the IE browser. At the top, choose “Tools”, “Internet Options” to get to the window
shown below.
1. Delete Cookies and Delete Files (check Delete All Offline Content when deleting
files).
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2. Click on “Settings”.
3. Choose every visit to the page.
4. Set Amount of disk space to use to anywhere from 5 to 65 MB (this is just a
recommendation, you can choose more if you prefer).
5. Click on OK.
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6. Click on Connections Tab.
7. Click on LAN Settings button.
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8. Turn off (uncheck) Automatically Detect Settings.
9. Click OK.
10. Click on Advanced Tab and scroll down to the Browsing Section.
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11. Make sure the highlighted items are NOT checked.
12. Scroll down to the Security section.
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13. Again make sure the highlighted item is NOT checked.
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14. In the same security section, make sure the highlighted items ARE checked.
15. Click Apply.
16. Click OK.
17. Close your IE browser and any other IE browser window that you have open.
18. You are done.
.
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RUNNING REPORTS/PROCESSES
Users must navigate to the report submission page. This page is different for each report.
It may or may not contain run parameters that must be filled in before submitting the
process to run.
After clicking the run button, the Process Scheduler page will appear.
CRYSTAL REPORTS
Crystal Reports should always run on the PSNT server. Users specify this when running
a process:
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Users can run SQR and Crystal Reports to Web, PDF format and can view reports in the
Report Repository without having Crystal Reports installed on their desktop.
If users are running reports or queries to Web, RPT format or wants to be able to reformat
the output in Crystal Reports, they must remove the current version of Crystal Reports for
PS 7 and reinstall Crystal Reports on their desktop. Apparently the RPT format uses a
font size more suited for mailing labels.
The installation PDF document for Crystal Reports can be found at
\\Z:\Install\PS8-Crystal85-Installation.pdf
UNIX
Almost all other reports and processes run on PSUNX. The user specifies this on the
Process Scheduler Request page:
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QUERY TO EXCEL
DESCRIPTION
Excel Settings for Query in PeopleSoft version 8.4
These instructions demonstrate how to change your Excel setting that determines
whether or not the Excel window opens up inside the current internet explorer
window or it opens up in a new window of its own.
It is recommended that this setting be changed for PeopleSoft 8.4 users who will be
running query results to Excel spreadsheets and are interested in saving them to a
local file.
INSTRUCTIONS
STEP 1
Double click on the My Computer icon located on your desktop.
STEP 2
On the menu bar, select Tools then Folder Options…
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STEP 3
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The Folder Options window appears. Select the File Types folder
tab.
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STEP 4
A listing of Registered file types appears. Scroll down the list to Extension
XLS, File Types Microsoft Excel Worksheet. Highlight the row. Click on the
Advanced button in the lower right portion of the window.
STEP 5
The Edit File Type window appears. Click on the Browse in same window box
to unselect the option.
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STEP 6
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Once you have removed the check from the Browse in same window box,
click the OK button.
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STEP 7
Close the Folder Options window.
EXPECTED RESULTS
User has successfully changed the Excel setting.
(attach copies of supporting
reports or panel shots, if desired)
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FIRST LOGIC ADDRESS VERIFICATION
PeopleSoft has partnered with First Logic to perform address verification. This utility
will automatically populate the county and a 9-digit zip. Popup windows will appear to
assist the user in locating the correct street address.
Desktop configuration is not required. If the address page does not have the address
lookup button, then that page has not been configured to use First Logic.
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HR FORMS (PAR, PRF, RAF)
In PS 7, HR Forms were contained in nVision. We have migrated these forms in PS 8
out of nVision to standard PeopleSoft pages located on the UHS_HRMS_HR menu.
DEFAULT PRINTER SETUP
Before a user can print the form, they must first setup a default printer definition for
either a network printer or a printer connected to their PC workstation (LPT1).
The following instructions describe how to setup a printer connected to their PC
workstation as a shared printer on the network.
If the user is trying to print to a network printer, skip immediately to Step III.
I. Setup Printer As A Shared Printer
1. Go to Start, Settings, Printer.
2. Right click on the printer connected to your PC or workstation
3. Click on Properties, Sharing
4. Click on Shared As radio button
5. Enter anything as a printer name. (Ex. your first name)
6. Click on OK
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II. Determine your computer name
1. From your desktop, right click on “My Computer”
2. Click on Properties, Network Identification
3. Note the first part of the computer name. (Example below it is ES-MLOVELADY
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III. Define Your Printer Setup For HR Forms
Default printer definitions for either network printers or shared printers must be
defined before the user can print HR FORMS.
1. In PeopleSoft, Go to UHS_HRMS_HR, FORMS, Printer Default Setup
2. Click on Add to add yourself, or Search to pull up your record.
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3. If adding, user your PeopleSoft user id (log on id).
4. For the printer name, enter \\nameofyourcomputer\nameofyourprinter (Ex. \\ESMLOVELADY\MIKE)
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PAR – PERSONNEL ACTION REQUEST
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Two tabs provide two pages – one for employee data and one for job data. Both pages
are longer and wider than standard size pages. Using a display setting of 1024 x 768
works well in using these pages.
Once the information is completed, the user scrolls to the bottom of the form and clicks
on PRINTER PAR EMP FORM or PRINT PAR JOB FORM. This submits a job on the
Process Scheduler to create and print a Crystal Report.
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Job Data:
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PRF – POSITION REQUEST FORM
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Two pages are required to complete the PRF.
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As with the PAR, scroll to the bottom to print the PRF form.
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RAF – REALLOCATION FORM
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LETTER GENERATION FOR SAA
Introduction:
A PeopleSoft visual basic macro uses the MailMerge feature of Microsoft
Word to combine information from data files and text from a letter template
into a printable letters document. Users who will generate and print letters
within PeopleSoft 8 will need this setup performed on their PC.
Enterprise Systems PeopleSoft support contacts for Letter Generation:
UHCL Student Administration:
Richard Wall (743-1425)
Annette Culberson (743-1405)
Anil Patel (743-1436)
Paul Sullivan (743-4069)
Windows 2000 / XP setup:
Step (1)
– Go to Start – Settings - Control Panel – Administrative Tools and start the Data Sources
(ODBC Data Source Administrator)
Remove the “Text Files” User data source as shown below, then “OK”, “OK”.
*Note: must remove under User DSN and/or System DSN tabs.
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Step (2)
– Go to Start – Settings - Control Panel – System
Under the Advanced tab, click the Environment Variables button and verify you have
PS_HOME and TEMP user variable defined as shown
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Step (3)
– In Windows Explorer, navigate to Z:\SAprd\user\winword and create a shortcut to
CCLTRGEN.DOT on the desktop.
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Step (3) – (continued…)
Then right-click the new icon on the desktop and select Properties. Under the Shortcut
tab, change the "Start in" field to "C:\Program Files\Microsoft Office\Office", or the
appropriate path for Microsoft Office on this machine.
Click Apply, then enter the complete path and name of the PC's WINWORD program
(enclosed in quotes and followed by a space) in the Target field , in front of the
Z:\SAprd\user\winword\CCLTRGEN.DOT path. (Note: the path will be the same as the
Start in location you just entered) Then jump to the end of the Target field and add a
space and "/Mprcsletter". When you are done, your Target field should look something
like this:
"C:\Program Files\Microsoft Office\Office\WINWORD.EXE"
Z:\SAprd\user\winword\CCLTRGEN.DOT /Mprcsletter
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Step (4)
- Start MicroSoft Word and verify that Macro Security is set to Medium or Low levels.
Tools > Macro > Security
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Step (5)
- Start Internet Explorer and verify the "save target as" option is available when you right
click on a link. If the "save target as" option is not available, then go to [ Tools > Internet
Options > Content ] and disable "Content Advisor".
*Note: See Microsoft advisory for more information:
http://support.microsoft.com/default.aspx?scid=kb;en-us;176316
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