Technical Specifications

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ICSI/TD/EL 2 nd February, 2009

ICSI House, 22, Institutional Area,

Lodi Road, New Delhi

TENDER DOCUMENT

FOR

WAN INFRASTUCTURE

AT

The Institute of Company Secretaries of India

‘ICSI House’, 22 Institutional Area,

Lodi Road, New Delhi-110003

Cost of Tender Rs 1000/- (Rupees One Thousand only)

INDEX

S.

No.

1

2

3

4

5

6

CONTENTS

General Terms & Conditions

Scope of Work

Technical Specifications

Basis of Evaluation

Bill of Materials

Service Level Agreement

16

20

21

24

Page

No.

4

14

Chapter 1

General Terms and Conditions

The Institute of Company Secretaries of India (ICSI), a Statutory Body established under an Act of Parliament, intends to design, configure and establish the Wide Area Network for its various offices all over India. The work includes Designing, Supply, Installation, Configuration support and

Maintenance of the network (Routers, Firewall, WAN Links between 7 locations (ICSI Lodi Road New Delhi; ICSI Sector – 62 Noida; ICSI-NIRO Prasad

Nagar, New Delhi; ICSI-WIRO Nariman Point Mumbai; ICSI-EIRO Ahiripukur

Kolkata; ICSI-SIRO Nungambakkam Chennai; ICSI-CCRT,CBD Belapur Navi

Mumbai), Internet Bandwidth, Other accessories & software, if any, for a period of three years from installation and configuration. Sealed tenders are, invited for the aforesaid purpose.

The following conditions should be carefully noted:

GENERAL CONDITIONS

1.

The bidder must be a reputed service provider. The authority for all products provided from the manufacturer must be submitted. The bids received without authority are liable to be rejected.

2.

Quotations should be submitted in two separate sealed covers. First cover containing, "TECHNICAL BID", should provide only technical specification of the network & related system offered along with literature, pamphlets, drawing etc. This cover should contain complete technical specifications of the network & redundancy level, make of equipment, model, and names of Tenderer/manufacturer etc. of the system offered.

The solution as proposed should be defined.

Second cover containing, "COMMERCIAL BID" should provide only

Price, as per the Bill of Quantity annexed hereto. In case there are any optional items which are necessary in the efficient running of the

Equipment mentioned in this tender, the prices must be quoted for these

Optional Items also, however these will not be considered for tender evaluation. Both the covers should first be sealed separately, and then both the covers should be kept in a single sealed bigger envelop. This envelope should be addressed to, Shri N. K. Jain, Secretary & CEO, The

Institute of Company Secretaries of India, 22, Institutional Area, Lodi Road,

New Delhi. The Envelope should bear the inscription "Quotation for

setting up of the WAN for ICSI, New Delhi”.

3.

Bids should be valid for a minimum period of 180(One hundred eighty) days after the due date.

4.

The last date for receipt of sealed bids in the Institute is 25 th February

2009 by 3:00 PM (‘due date’) and the technical bids will be opened on the 26 th February 2009 at 11:00 AM in the presence of the intending

Tenderers or their authorized representatives, who wish to be present. In

the event of due date being a closed holiday or declared Holiday for

Central Government offices, the due date for opening of the bids will be the following working day at the appointed date, time & venue.

5.

The tender document may be obtained during working hours from 2 nd to

25 th February 2009 (till 2.00 PM) on all working days on payment of Rs.

1000/- from the Reception Counter of the Institute on cash payment or by submitting a demand draft in favour of “The Institute of Company

Secretaries of India”, payable at New Delhi. The tender document can also be down loaded from the website of the Institute ( www.icsi.edu

) for which suppliers would be required to enclose a demand draft of Rs. 1000/- towards the cost of the tender document alongwith their quotes, failing which the tender shall be out rightly rejected.

6.

The work as detailed in this tender shall be executed and completed within the period stipulated in the Work Order that will be issued in accordance with the Tender documents. Technical Specifications, Bill of

Quantities and Drawings are required to the satisfaction of ICSI. The work shall however be carried out and completed in phases for which start date and completion date shall be mutually discussed and agreed upon before the award of work order. The work shall not be considered as completed until ICSI certifies in writing that the same has been completed.

7.

The rates should be quoted in Indian Rupees (INR) (in case of imported item) for delivery/installation at the premises of ICSI, New Delhi. All prices shall be final and shall not be subject to escalation of any kind. The rates must be quoted as per the bill of quantities attached hereto.

8.

Quoted prices should be inclusive of all taxes and duties F.O.R. destination basis.

9.

Bidders are requested to clearly specify brand, model, make quoted for

Financial bid without make / model / brand will be treated as incomplete.

BID without equipments make/model will be deemed to be treated as misleading information.

10.

The Tenderer should maintain the quality of service as per Service Level

Agreement (SLA), quote the products strictly as per the tender specifications given. Complete Technical details along with make, model number, complete specification, pamphlets, and literature of the systems highlighting the special features of their offer should be supplied along with the quotation. No deviations in the specifications of the items or in SLA would be accepted. Quotations not adhering to the specifications will be outrightly rejected.

11.

The Institute reserves the right to accept or reject any or all the tenders/Bids without assigning any reason whatsoever may be.

12.

Incomplete quotations shall be rejected.

13.

The Tenderer should sign all pages of quotation and drawings accompanying the quotation.

14.

The Tenderer should quote for all the items strictly, as per the specifications on which price comparison shall be made.

15.

The bills shall be raised in favor of The Institute of Company Secretaries of

India, 22, Institutional Area, Lodi Road, New Delhi-110003.

16.

The Tenderer should be an Authorized Service Provider/Channel Partner of the products (Active & Passive) and should provide authorization letter from Principal manufacturer for this particular tender. In case the Service

Provider fails to maintain the equipment and software/s provided, the

Principle Manufacturer shall be liable to maintain all services for which a letter from the Principal Manufacturer is obtained and attached to the tender/bid.

17.

The Tenderer should have executed at least three projects of WAN Links, internet Bandwidth and Network securities during the last immediately preceding three financial years each costing not less than Rs.50.00 (fifty)

Lakhs and submit the proof for the same. Completion certificate should be submitted along with a copy of purchase order/Tender letter. The above three executed projects should have WAN links between multiple office locations and installation & commissioning of Routers, Firewall, wireless network, VOIP and Bandwidth monitoring.

18.

Tenderer should have a turnover of minimum 10 Crores per year in the last three preceding financial years and should furnish the documents such as last three years audited balance sheet.

19.

At least one of the Tender/order mentioned above should be in Central

Government/PSU.

20.

The Tenderer will have to arrange for all the testing equipment & tools required for installation, testing & maintenance etc.

21.

Aviation Lamp to be placed on the top of the mast (if radio link quoted) , it includes electric cable, sockets, switches etc required for the fitting of the same from electric supply from server room.

22.

The service provider / Principal Manufacturer of the active components are to be directly present in India with their own office.

23.

The Principal Manufacturer must have a local logistics support by maintaining a direct spare warehouse in the Country. This is to ensure immediate delivery of spare parts from Principal Manufacturer of equipment to its Channel Partner/Service Provider. Toll free no. or call logging via Internet from India should be accessible for technical assistance for Customer & Service Provider.

24.

For smooth, seamless and easy manageability, operation and maintenance, all the routers including firewalls should be of same make and managed by Network Management Software (NMS) like Cisco works

SNMS as per the specification.

25.

The Tenderers should give clause- by-clause compliance for the technical specification of the equipments in their technical bids. They should also give compliance of all the terms & conditions as mentioned in the Tender document.

26.

ICSI will have the right to reject the component/equipments supplied, if it does not comply with the specifications at any point of installation/inspections.

27.

The Tenderer will ensure smooth integration of the proposed network with any existing network at ICSI’s offices located all over India.

28.

The proposed quantity as specified in the price bid Performa is subject to change depending on ICSI priority vis-a-vis financial constraints.

29.

The Tenderer shall submit the following document along with the Tender:- a) Plan of implementation starting with zero date. The project report with date wise scheduling and implementation of each component and the requisite configuration and customization of software and hardware. b) Letter of the Principle Manufacturer of software and hardware. c) Copies of Annual reports or documents for paid up capital for last 3 years. d) Detailed pamphlets of each and every component including wires. e) List of firms with name, address, phone numbers, e-mail address of the contact persons where major projects have been implemented by your

Organization. f) Power of attorney in the name of the person who will sign the document or tender. g) Name of the sub-Tenderers to be employed in the project. h) Details of present commitments giving Tender values, details of work date of commencement of work, percentage completed as on date and schedule date of completion along with the completion certificate. i) Permanent Account Number received from Income Tax Department. j) Details of EMD furnished in accordance with clause 31.

30.

Inspection

ICSI or its authorized representative shall have the right to inspect or to test the items to verify their conformity to the ordered specifications. The

Tenderer shall provide all reasonable facilities and assistance to the inspector at no charge to ICSI. In case the inspected or tested goods fail to conform to the specifications, ICSI, New Delhi shall reject them and

Tenderer / supplier shall either replace the rejected goods or make all alterations necessary to meet specification required free of cost to ICSI.

31.

Earnest Money Deposit

(i) The quotations must be accompanied by Earnest Money Deposit (EMD) of Rs. 50,000/- (Rupees Fifty Thousand only) in the form of Demand

Draft/Pay Order payable at New Delhi. Quotations received without

Earnest Money Deposit shall be rejected summarily. No interest will be payable by ICSI on EMD.

(ii) Earnest Money Deposit is liable to be forfeited and bid is liable to be rejected, if the Tenderer / supplier withdraw or amends, impairs or derogates from the tender in any respect within the period of validity of the tender which is 180 (One Hundred and Eighty) days from the close of the bid

32.

Security Deposit

The tenderer whose tender is accepted by ICSI shall be required to give a security deposit for faithful performance of the Tender.

The total amount of security deposit shall be Rs.1, 00, 000/-(Rupees One

Lakh only). No interest will be payable by ICSI on the security deposit, so held. Out of which, The EMD of Rs.50, 000/-(Rupees Fifty Thousand only) will be converted into security deposit and the balance of the security deposit amounting to Rs.50, 000/- (Rupees fifty Thousand only) shall be provided by the tenderer through an irrecoverable Bank Guarantee from any Nationalized Bank in favor of the Institute of Company Secretaries of

India. The Bank Guarantee shall be valid for a period of 3 (Three) years and shall be submitted within 10(ten) days of the award of work. In case

Tenderer fails to execute the work as per the tender; or fails to deliver the satisfactory after sales service within the warranty period as stipulated in clause 33, or fails to execute SLA, the ICSI shall have the right to invoke the said Bank Guarantee and shall also forfeit the amount of Rs.50, 000/-

(Rupees Fifty Thousand only) being part of the security deposit. No interest will be payable by ICSI on the security deposit, so held.

33.

Warranty

Standards Warranty for Hardware shall include free maintenance of the whole equipment supplied including free replacement of parts. The defects, if any shall be attended to within 4(four) working hours. The comprehensive on site warranty shall be for a minimum period of 3(three) years from the date of installation of the equipment and successful acceptance of it’s functioning by ICSI duly certified by the designated officer of ICSI. The comprehensive warranty includes onsite warranty with parts. Duration of leased components would be for three years.

The successful Tenderer shall be required to execute a Service Level

Agreement (SLA) as per the format attached hereto. The said Agreement forms an integral part of this tender and shall be signed within 10(ten) days of the award of the contract. The service charges payable under the said

SLA shall however be fixed and firm for a period of 3 (three) years.

Penalty of Rs.500/-(Rupees Five hundred only) per day or part of day of default will be levied if the defect reported by ICSI is not attended within the time stipulated above. In case of default, the ICSI reserves the right to

get the product rectified / replaced or procured afresh incase the default is beyond five days. The amount so incurred by the ICSI will be deducted from the charges to be paid to the vendor or from the security deposit/bank guarantee. Penalty of Rs.500/- (Rs.Five Hundred Only) per day will be levied for any default of the terms of the tender if the penalty for any default is not explicitly mentioned individually against the clauses

34.

Delivery Period & Site Details

The Delivery, installation & commissioning will be completed within

4(Four) weeks on placement of the purchase or work order. Any delay by the Tenderer in the delivery of items shall render the Tenderer liable to any or all of the sanctions viz. invocation of Bank Guarantee / forfeiture of security deposit, imposition of liquidated damage, etc.

Site for delivery & installation of equipment are as under:

The Institute of Company Secretaries of India

ICSI House, 22, Institutional Area Lodi Road

New Delhi-110003

The Institute of Company Secretaries of India

C-37, Sector –62, Noida (U.P.)

NIRC of the ICSI

4, Institutional Area, Prasad Nagar

New Delhi – 110005

EIRC of the ICSI

ICSI-EIRC Building, 3-A, Ahiripukur, 1 st Lane,

Kolkata – 700019

SIRC of the ICSI

‘ICSI-SIRC House’, No. 9. Wheat Crofts Road,

Nungambakkam,

Chennai – 600034

WIRC of the ICSI

13, Jolly Maker Chambers,

No. 2 (First Floor), Nariman Point,

Mumbai - 400021

ICSI-CCRT

Plot No. 101, Sector – 15,

Institutional Area, CBD Belapur,

Navi Mumbai – 400614

35.

Liquidated Damages

If the Tenderer fails to deliver any or all of the goods or complete the installation/ commissioning within the period specified in the purchase order, ICSI, shall without prejudice to its other remedies, deduct as

liquidated damage 1.0(one) percent of the price of the delayed goods for every week of delay or part thereof.

36.

Payment Terms a.

100 % payment on the supplied items shall be made after supply, physical acceptance, successful installation and commissioning of the equipment on running accounts bills. A Purchase Order will be issued by the ICSI, which will detail the Equipment and the delivery schedule. b.

Leased components cost, if any would be paid on annual basis and calculation would be done on three years basis c.

The service charges if any payable per annum under the said SLA for 3

(three) years, shall however be fixed and firm and mentioned clearly in the price Bid.

37.

ICSI does not bind itself to accept the lowest or any tender or to assign any reason thereof and also reserves the right of accepting the tender in whole or in part.

38.

Assignment and Subletting:

The whole work included in the Tender shall be executed by the Tenderer and the Tenderer shall not directly or indirectly transfer assign or sublet the contact or any part thereof or interest therein without the written consent of ICSI.

39.

Rates quoted must include the following: a) Site clearance all the time b) Setting out the work

The Tenderer shall comply with and give all notices required by any authority under any act of Parliament.

40.

Cases where no specifications provided in tender

In case of any work for which there is no specification in the Tender, such work shall be carried out in accordance with the directions of the ICSI or its authorized representative.

41.

A few goods/materials may be selected or ordered or procured on complimentary basis/subsidized basis/discounted rates from any manufacturers or firms by the ICSI at its sole discretion and the ICSI reserves the right of making the payment directly for such goods or materials. In such a situation the market value of the goods/materials so procured would be deducted from the value of Tender. Whether the goods are ordered by the Tenderer or ICSI, the Tenderer shall at his own cost, fix the same if called upon to do so and the Tenderer shall also receive and sign for such goods and be responsible for their safe custody from the date of their delivery till the date of their incorporation in the works.

42.

Daily project programme will be drawn up by the Tenderer, after considering availability of materials, work fronts and the joint programme

of execution. The Tenderer shall adhere to the targets / programme. A penalty of Rs.1000/- per day of delay will be enforced on the Tenderer for any deviation from the time schedule.

43.

The Tenderer shall examine carefully all the tender documents consisting of:

- Invitation to Tenderers.

- General Terms & Conditions

- Technical Specifications.

- Bill of Quantities.

- Service Level Agreement (SLA)

These shall form integral part of the Agreement.

The Tenderer is advised to visit and inspect the sites at his own cost and responsibility and to secure all necessary information, which may be required for completing the tender. Ignorance of site conditions or local information shall not be considered as an excuse for non-performance of the contract. All costs, charges and expenses that may be incurred by the

Tenderer in connection with the preparation of his tender shall be borne by him and the ICSI will not accept any liability whatsoever in this regard.

44.

Time is the essence of the contract and the tenderer’s are required to complete the work in all respects within the stipulated time of completion and hand over the same, complete in all respects to the satisfaction of the

ICSI.

45.

All corrections in the tender shall be attested by initials of the Tenderers.

Corrections, if not attested may entail rejection of tender.

46.

It shall be clearly understood that the rates quoted in the tender will be for complete work at site, as per instructions to Tenderers, conditions of

Contract, specifications and drawings, and also for all such works as are necessary for the proper completion of the contract, although specific mention thereof may not have been made in the specifications or drawings or tender documents. The rates shall be firm and shall not be subject to cost escalation.

47.

Every page of the tender shall be signed on the left side bottom corner by the person or persons submitting the tender in token of his/their having acquainted himself / themselves with the general conditions etc. as laid down. Any tender is liable to be treated as defective and liable to be rejected if any of the pages is not signed. All erasures and alterations made while filling the tender must be attested by initials of the Tenderer.

Overwriting of figures is not permitted. Failure to comply with either of these conditions will render the tender liable for rejection. No advice of any change in rate after the opening of the tender will be entertained.

48.

The ICSI does not bind itself to accept the lowest tender and reserves the right to reject any or all the tenders with out assigning any reason thereof and also reserve the right of accepting the whole or part of the tender. The part acceptance of the tender will not violate the terms and conditions of the contract and the Tenderer will execute the work at the specified rates without any extra charges or compensation with in the stipulated period.

49.

ICSI shall have power to make any alterations or additions to the stipulated specifications, drawings, designs, and instructions that may appeal to him to be necessary or advisable during the progress of the work and the

Tenderer shall abide by the instructions of ICSI if any claim for compensation on account of such alterations or additions. The Tenderer shall be bound to carry out the work in accordance with any instructions which may be given to him in writing signed by ICSI and such alterations shall not invalidate the contract, and any additional work which the

Tenderer may be directed to do in the manner above specified, as part of the work, shall be carried out by the Tenderer on the same conditions in all respects on the basis of which he agreed to do the main work and at the same rates as are specified in the tender for the main work with out any deviation. The time for the completion of the work shall be extended in the proportion that the additional work bears to the original contract work and the certificate of the ICSI shall be conclusive as to such proportions.

50.

The Tenderer shall, on the written order of the ICSI, suspend the progress of the work or any part thereof for such time or times and in such a manner as the ICSI may consider necessary and shall during such suspension properly protect and secure the work as considered necessary in the opinion of the ICSI or its representative. No compensation shall be payable to the Tenderer on whatsoever account for suspension of work.

51.

Termination of the Contract.

The Contract in whole or part can be terminated at the option of ICSI, if the

ICSI for any reason whatsoever does not require the whole or part of the job thereof as specified in the tender to be carried out, ICSI shall give notice in writing of the fact to the Tenderer who shall have no claim to any payment or compensation whatsoever on account of any profit or advantage, which would have derived from the execution of the work in full, but which he did not derive in consequences the full amount of the work not having been carried out, neither shall he have any claim on compensation by reason of any alterations having been made in the original specification or the designs and instruction which shall involve any curtailment of the work contemplated.

52.

Claim of Interest:

No claim for interest will be entertained by ICSI with respect to any moneys or balances, which may be in its hands owing to a dispute between itself and the Tenderer.

53.

Any dispute arising out of or connected with the tender shall be referred to the sole arbitrator appointed by the Secretary & CEO, ICSI or his nominee.

The arbitration proceedings shall be conducted in accordance with the

Arbitration & conciliation Act, 1996 and the decision of the arbitrator shall be final and binding on the parties. The arbitration proceedings will be conducted in Delhi and will be subject to the jurisdiction of the courts in

Delhi.

54.

For any further details /clarifications, Shri Ankur Yadav, Director

Information & Technology in ICSI (0120-4264445) may be contacted.

31 st January 2009 ( P K GROVER )

JOINT DIRECTOR

Chapter 2

SCOPE OF WORK

The Institute of Companies’ Secretaries of India intends to hire MPLS VPN &

Internet services for its offices called the ICSI Lodi Road New Delhi; ICSI

Sector – 62 Noida; ICSI-NIRO Prasad Nagar, New Delhi; ICSI-WIRO Nariman

Point Mumbai; ICSI-EIRO Ahiripukur Kolkata; ICSI-SIRO Nungambakkam

Chennai; ICSI-CCRT, CBD Belapur Navi Mumbai on end-to-end basis for a period of three year. Services as per the Service Level Agreement will have to be started after completion of work within three weeks of the award of contract.

Scope of work would be defined in three parts.

It includes end-to-end connectivity between the ICSI Noida Office (central node) and all other remaining six locations as given in the technical specification section.

1. Link provisioning of last mile

2. Internet Bandwidth

3. Routing and Security

Qualified bidder can submit bid for either of the part of tender or in association of with second party but ownership in all respects like supply of equipments ,implementation, configuration ,day to day support, faulty equipments replacements and escalations will be of only primary vendor who will bid for tender. Single party or joint party would be preferred.

Site for delivery & installation of equipment are as under

Shri P K Grover

Joint Director Administration & Purchase

The Institute of company secretaries of India

ICSI House, 22, Institutional Area Lodi Road

New Delhi-110003

Ph: 24617321-24 /Extn: 1312

Shri A K Rath

Dy.Director

The Institute of company secretaries of India

C-37, Sector –62, Noida (U.P.)

Ph: 0120 4264446

Shri T R Mehta

Executive Officer

NIRC of the ICSI

4, Institutional Area, Prasad Nagar

New Delhi – 110005

Ph: 011-25816593

Shri S Mukherjee

Executive Officer

EIRC of the ICSI

ICSI-EIRC Building, 3-A, Ahiripukur, 1 st Lane,

Kolkata – 700019

Ph: 033 - 22816542

Ms. Sarah Arokiaswamy

Dy.Director

SIRC of the ICSI

‘ICSI-SIRC House’, No. 9. Wheat Crofts Road,

Nungambakkam,

Chennai – 600034

Ph: 044 - 28279898

Shri Pal Sudipto

Joint Director

WIRC of the ICSI

13, Jolly Maker Chambers,

No. 2 (First Floor), Nariman Point,

Mumbai – 400021

Ph:022 - 22021826

Shri Gopal Chalam

Dean

ICSI-CCRT

Plot No. 101, Sector – 15,

Institutional Area, CBD Belapur,

Navi Mumbai – 400614

Ph: 022 - 27561229

Chapter 3

Technical Specifications

3.1.1 Part-1:

Specification for Link provisioning between Noida and other office of the

Institute a.

The data exchange between the all the locations shall be over a dedicated high-speed link of 256 / 512 Kbps and up gradable to 4

Mbps or above. b.

Last mile connectivity to be extended from between locations based on leased fiber /leased copper /Radio link or any others. c.

Bandwidth on the link shall be 1:1 dedicated. d.

RF connectivity equipments must support the IP VPN pass through or

VPN capability based on 3 DES (256bits) and AES (256bits) e.

MPLS VPN link shall support 5 Mbps or above throughput in any conditions. f.

RF equipments if required must be installed with lightening arrestor and power over Ethernet modules to avoid any additional power requirements. g.

Bidders are required to have any Site survey for submission of commercials for commissioning of link between ICSI Delhi and ICSI

Noida Office. ICSI will permit on basis of written request by the bidders in one-day advance. h.

RF Equipments must support Point to Point or Point to Multipoint at

Central Location. i.

ICSI has provisioned serial interface on router (for all offices in Delhi and Noida Only) the link by assumption of leased serial link and if RF link option is quoted then vendor must change the serial interface to

Ethernet interface on router configuration. Apart from this ICSI has provisioned two Ethernet interface on router for local LAN and Internet link connectivity. j.

ICSI has provisioned to purchase the WAN routers wherever required. k.

ISDN auto dialup backup option or RF link shall be quoted and ICSI will provide the ISDN lines at both sides and BRI interface on routers.

Vendor shall quote for configuration and installation of ISDN line. l.

WPC/SACFA Liaisoning Processing charges i.e. clearance/operating

License Processing for the period of three years till warranty period must be build in the installation cost.

3.1.2 Part -2:

Internet Bandwidth at Delhi, Lodhi Road and Noida office of the ICSI

The following technical requirement shall be complied with: a) A Dedicated 512 Kbps link (unlimited data transfer rate) at the location

ICSI Lodhi Road, Delhi and 2 Mbps link at Noida Office with 1:1 sharing. Committed access rate till last mile. b) Routers will be installed at both the ends with hardware firewall at both sites.(Hardware would be provided by service provider on the locations where the same is not available as on date)

c) Independent gateways would be used for both the locations and if one link goes down then all Internet traffic routed to available gateways. d) Last mile connectivity to be extended from between locations based on leased fiber /leased copper /Radio link or any others. e) Internet bandwidth should support secured Site-to-Site IP VPN and it can be used as backup link for both the offices. Available backup

Bandwidth should not be less than the mentioned bandwidth in any circumstances. The back-up should be available both for VPN as well as internet bandwidth f) ISP (Service Provider) should preferably be Class-A Service Provider and should have min. STM 1 (155 MBPS) or higher bandwidth with backup. ISP should have local peering for National traffic; Traffic should be routed to secondary Gateway once the primary fails. g) RF equipments must be installed with lightening arrestor and power over Ethernet modules to avoid any additional power requirements. h) Backup Option should be supported based on IP VPN or any other options like ISDN etc i) Additional termination equipments (if required), for providing Internet connectivity at ICSI Delhi and ICSI Noida shall be supplied by ISP on lease with bundle cost of Internet bandwidth. ICSI has provisioned

Ethernet interface on routers, which are also part of this tender. j) Any equipment like radio mast etc shall be on lease to ICSI for the duration of the contract and only space for installation would be provided. k) Internet bandwidth shall be provided through static IP without NAT. l) ISDN auto dialup backup option with same bandwidth shall be quoted and ICSI will provide the ISDN lines at both sides and BRI interface on routers. If vendor can quote for ISDN line that will be acceptable to

ICSI. m) SNMP monitoring shall be enabled at all locations to monitor entry and exit of data at all times. n) The Institute has a disaster recovery site at ICSI Lodhi Road, Delhi.

During disaster all operations will be shifted from the Nodia Office to the disaster recovery site. The vendor is binded to up-grade/downgrade the bandwidth within four hours of intimation. The active site will be established at Noida and Delhi, Lodi Road will be the passive site. o) In case link at either of the two sites goes down the vendor will ensure that internet bandwidth is routed from the other office to all offices.

.

3.1.3 Part -3:

Router for location of ICSI

Routers at three locations are available. Make is CISCO 2811, other locations which require routers should have specification as CISCO

2811.

Hardware Firewall/UTM: Presently UTM Firewall is available at 2 location.

(Delhi & Noida). The UTM Firewall is providing additional functionality of IPS, bandwidth management, HTTP Proxy, web and content filtering, and reporting. It is the responsibility of the Service Provider to maintain/manage

the fire wall also. ICSI is using Cyberoam CR 100i firewall/UTM as on date (It may be noted that ICSI has similar penal terms with the provider of Cyberoam and the ownership will be fixed on the vendor for all coordination as required.

A Service Provider is expected to depute personnel within 4 hrs of disruption

/degradation of traffic at the site.

Technical Sheet for Technical Bid

1.

Specifications of Hardware and support a.

Router Specification with all required accessories (make, modal, part No. with detailed brochure). Details of association with the principal manufacturer to be listed) b.

Firewall Specification with all required accessories (The Institute has Cyberoam CR 100i firewall installed at the Delhi, Lodhi Road,

Office and ICSI Noida Office. Preference may be given to the

Service Provider who will take leverage from the existing setup).

Cyberoam make and model is CR100i manufactured by M/s

Elitecore. Technologies Ltd.. c.

Functionalities of IPS (Intrusion Prevention System), bandwidth management, web and content filtering are already available with the Cyberoam UTM/Firewall, and may be reconfigured. d.

Specifications and details any other hardware for connectivity, security and backup ISDN, if required (make, modal, part No. with detailed broacher). Details of association with the principal manufacturer to be listed) e.

The Service Provider should submit written consent that the warranty and penalty terms have been noted in the tender and the SLA and is in agreement with the same. f.

Detail pamphlets of each and every component g.

SMS warning on disruption, restoration and degradation.

2. Details of the firm a. Paid up capital in INR

b. Details of the sites with contact details where project worth not less than Rs.50 lacs has been executed by the firm. c. Details of the solution with design and specifications of all entities including back-up arrangement. A diagram of the plan f. must be enclosed with the written details. d. Details of escalation levels in the organization. e. Detail of support, National level toll free number and held desk toll free number and the held desk established by the organization.

Details on how the link will be managed and monitored on 24 X 7 basis for degradation. g.

Gnatt Chart of time frame for implementation starting from 0 day.

The project report with day wise scheduling and implementation of each component and requisite configuration and customization of the hardware and software h.

Letter of the principal manufacturer of the hardware and software. i.

Copies of Annual reports or documents for paid-up capital ( or j.

turnover).

Power of attorney in the name of the person who will sign the document. k.

Name and details of sub-tenders to be employed in the project. l.

Permanent account No, received from income-tax department.

m.

Details of EMD furnished in accordance with clause 31.

Value Addition:

ICSI shall give weight age to firms which can provide value added services as a part of this tender. The value added services may be VoIP, integrated FMS services or any services as provided.

The Service Provider must note that presently ICSI has Siemens Hipath 3000 exchange at two locations and VOIP is already enabled for the voice communications of the two locations.

Chapter 4

Basis of Evaluation

The basis of evaluation for the contract shall be:

1. The technical bid should be evaluated on the eligibility criteria mentioned in the Technical Specification of the bid

2. The lowest financial bid based on competency in providing technical solution will be awarded the contract.

The bidder should quote the prices as per the details given below: a. One Time Fixed Cost.

Total one time cost with break up. b. Recurring Cost on annual basis.

Recurring cost would be based on following

i. H/W & S/W required on lease at ICSI premises, for provisioning of link between both offices and Internet Services on end-to-end basis.

ii. Link Charges. (Leased/Fiber/Radio Link). The charges shall be on actual Basis inclusive of all taxes.(The actual rates and taxes may be mentioned separately)

Chapter : 5

Bill of Material

Section – A

Link between 7 locations (Central location being the ICSI, Noida Office)

Rates for different bandwidth as under in the format placed below:

Sl.

No.

Site Name

1 Noida

Route r

Any

Other

Hardwa re

AA*

Implementat ion cost

Annual Charges for Internet

2Mbps 3 m bp s

4 mbp s

5 mbp s

RF/ISDN

(Backup

BRI Lines to be provided)

2

Sl.

No

.

Delhi(lodhi

Road)

Site Name

AA*

256 kbps

51

2 kb ps

1 mbp s

2 mbp s

1

Delhi (Lodhi

Road)

2 Noida

Route r

AA*

Any

Other

Hard ware

Implementatio n cost

Annual Charges for

256 kbps

VPN

51

2 kb ps

1 mbp s

2 mbp s

RF/ISDN

(Backup

BRI Lines to be provided

AA*

3 NIRO (Delhi) AA*

4 EIRC (Kolkata)

5 SIRO (Chennai)

6

7

WIRO

(Mumbai)

CCRT ( Navi

Mumbai)

BRI Lines will be provided by ICSI

* AA - already available CISCO 2811.

1

A

AA** - already available CYBEROAM CR 100i

The Institute will require 40 static IP addresses (15 at ICSI Lodhi Road and 15t

ICSI Noida which should be built in the annual cost and 10 at any other location to be determined by the Institute)

Section - B

The following is already available in the Institute:

1.

Router CISCO – 2811. This router is available at three sites i.e., Delhi

Lodhi Road, Delhi Prasad Nagar and ICSI Noida.

2.

CYBEROAM CR 100i UTM/Firewall is available with 1 unrestricted user licenses each at ICSI Lodhi Road and ICSI Noida.

3.

It must be noted by the Service Provider that for VPN the star topology has been shortlisted by the Institute with ICSI Noida being the central hub.

4.

The IVPN has to be established in two offices only i.e.ICSI Lodhi Road, and ICSI Noida. The same shall be configured to be providing for controlled access for internet which can be defined by ICSI administrator to all the offices in the network. In case the IVPN at ICSI

Noida fails the link at ICSI Lodhi Road will provide for internet needs of all the offices of the Institute automatically without human intervention.

5.

An interface must be provided where the bandwidth at each office can be controlled and monitored on minute to minute basis.

S.No. Description UOM

Routing and Security (Hardware should be with all accessories, accessories and fully loaded)

Qty Unit price in Rs.

(Inclusive of taxes)

Nos.

1

B

C

D

Supply, Installation and configuration of

CISCO 2811 Router for ICSI-EIRC, Kolkata

Supply, Installation and configuration of

WAN Router for ICSI-SIRC, Chennai

Supply, Installation and configuration of

WAN Router for ICSI-WIRC, Mumbai

Supply, Installation and configuration of

WAN Router for ICSI-CCRT, Navi Mumbai

Nos.

Nos.

Nos.

1

1

1

E

2

A

3

Hardware Firewall +VPN configuration

(it must be noted that ICSI already has

Cyber UAT device which can be used by the Service Provider) )

Service Level Agreement

SLA Charges yearly Basis

Charges for 40 public IP

Nos.

1

1

1

40

GRAND TOTAL

GRAND TOTAL in words for the items quoted in INR

Chapter - 6

Service Level Agreement

SERVICE LEVEL AGREEMENT

This Agreement dated this the ... day of ...., 2009, is made by and between ................(SERVICE PROVIDER’S NAME) a company incorporated under the Companies Act 1956., with its registered office located at --------------- and its corporate office located at ---------------------------

- (hereinafter appropriately referred to as "Service Provider" which term shall include its successors and permitted assigns), of the One Part

And

The Institute of Company Secretaries of India, a statutory body

constituted under the Company Secretaries Act, 1980 having its Head

Office at ICSI House, 22, Institutional Area, New Delhi – 110 003 (hereinafter referred to as "ICSI" which term shall include in its successors and permitted assigns) of the OTHER PART

WHEREAS:

Service Provider’s is willing to provide ICSI with the post installation support and warranty services in accordance with the terms and conditions of this

Agreement;

NOW THEREFORE, in consideration of the mutual promises set forth below, and in the attachments hereto which form an integral part of this Agreement, the Parties hereby agree to the following:

I. DEFINITIONS

1.1 WAN & Internet bandwidth Availability shall mean the average network time available annually for an ICSI subject to the provisions of this Agreement.

1.2 ICSI Equipment shall mean any and all hardware and software owned, leased or rented by ICSI which is provided by the Service Provider under this Agreement but coexists together with the Equipment with which they operate in tandem or in isolation.

1.3. ICSI Premises shall mean the site or sites designated by the ICSI where the Network Equipment (hereinafter referred to as

“Equipment”) is installed including areas to access the Service

Provider’s installed Equipment.

1.4. Normal Office Hours shall mean the working hours on any working day of the Service Provider which shall be between 9.00 A.M to 6.00

P.M on Monday through Saturday.

1.5. Service Activation Date shall be the date when Service Provider installs and commissions Equipment at ICSI site.

1.6. Scope of Agreement

Service Provider shall ensure the link availability & throughputs including the last-mile (Leased Line / Wireless broadband link / Fiber) at ICSI router. Link availability up to ICSI network router shall be in the scope of service provider/Bidder and shall include Parameters/factors like Optical Fiber Cable / Radio Connectivity, and Equipment failures.

End Routers including firewall configuration, reconfiguration and management at all the locations would be covered in responsibility of service provider.

Service Provider shall provide service as mentioned below and in accordance with the specifications set forth in this agreement at ICSI designated locations:

1.7. Maintenance Service

Service Provide shall provide maintenance services for the links and Equipments including preventive maintenance (external and internal cleaning of the equipment, benchmarking and generating reports pertaining to satisfactory through put in the network) once every month (within first three working days of the month) during the period of this Agreement.

Service Provider shall keep WAN & Internet Links operating at all times. The Service Provider personnel contacts, telephone numbers, and other procedures of fault reports like call escalation processes, data bases with historical information will be made available by the

Service Provider’s to the ICSI within 7 (seven) days of the signing of this

Agreement. In case of default the penalty of Rs.500/- (Rupees Five

Hundred only) will be levied on the Service Provider by ICSI. In case of any change the same must be brought to the notice of the Institute within seven days of the change else a penalty of Rs.500/- per day will be levied.

The Small Network Management Protocol (SNMP) components and patch management on supplied and leased equipments in the ICSI will be done by the Service Provider to enable the Network Management

Software (NMS) to identify the equipments and related software.

Service Provider will do load balancing and fine-tuning of all equipments.

Service Provider shall do the configuration and implementation of the security policies on firewalls and routers as desired by ICSI Service provider will provide the services to ICSI for three years.

1.8. Corrective Maintenance

In accordance with the terms of this Agreement, Service Provider shall perform corrective maintenance. Service Provider shall repair

Equipment using the procedures of corrective maintenance as required: b) The faults if any reported to Service Provider’s will be checked immediately and resolved initially through telephonically and incase problem remains unresolved, then technical expert visit site to resolve and close the problem. c) Replacement of any faulty unit on site to be undertaken either through

Service Provider’s service engineers or a third party as determined by the Service Provider depending on the location. d.

Reconfigurations of the system (as and when new updates of software version are released) by the Service Provider.

The Service Provider personnel should respond with in 15 min. after logging in of call and rectify the fault within 2 working hours. The fault should be resolved in 4(four) hours of recording of the same. In case the equipment is to be replaced the total time allowed will be 72

(seventy two) hours for implementing the new Equipment notwithstanding that the Network is up and running within 4 (four) hours by standby with same functionality arrangement before taking any equipment for replacement. In case of default of any or all of the mentioned conditions a penalty of Rs.500/- (Five Hundred only) per hour or part of hour will be levied on the Service Provider.

1.9. Services Availability

Network Availability is the percentage of the total available time to the total time under consideration for An IP Port subscribed by Customer, where total available time is the sum of the usable time for an IP Port. a. Network up Time:

The bidder shall ensure minimum 99% uptime on 24 x 7 x 365 basis from ICSI Router’s Point to ISP’s point of presence. b. Packet Loss:

Maximum packet loss on a monthly basis shall not exceed 1-2% in 99% of instances. c. Network through put:

Ensure 98% throughput of the minimum committed bandwidth from

ICSI router to its International Gateway on 24 x 7 x 365 basis. The peering on International links must be given in technical tender. d. Network Latency:

Maximum Network Latency between ICSI Router points to International

Gateway (Western and Easter Coast of USA) latency shall not exceed

300-320 ms, in worst situation else the link shall be considered as down or unavailable. e. Availability of Leased Line Link/ wireless broadband link:

The availability of the leased line link / wireless broadband link shall be 99% on 24 x 7 x 365 basis. f. Network Usage Reports.

The bidder shall provide following network usage reports, online and/or printable:

• Monthly Usage Reports (Daily / Hourly reports provided on monthly basis).

•Monthly Network Bandwidth Availability, for both up/down links data transaction. (Daily Reports provided on a monthly basis).

•Network Latency Report. Network Performance Monitoring Software

(MRTG & other associated software packages, or equivalent) module shall be accessible to in ICSI premises, by the bidder at no extra cost to

ICSI.

g. Network monitoring

Interface terminated at ICSI from ISP should be SNMP enabled so that

ICSI can monitor WAN port through NMS.

1.10. Compensation against Network Non Performance.

In case the service is continuously unavailable beyond 30 minutes, for any reasons, whether under Control of the bidder or beyond, the bidder shall extend the period of service by one day for every 30 minutes of down time, However, the total downtime shall not extend

1(one) day/24 hours in a quarter. ICSI reserves the right to review and terminate the services of the bidder or can charge Rs. 500 per 30 minutes down time.

The down time shall start from the time of observance of the service nonavailability by ICSI and end at the time of restoration of the services by the vendor, to the satisfaction of the ICSI. The delay due to no response of the vendor, in registering the service call and subsequent issuance of service call docket number shall have no bearing on Total Service Down time.

There should be a provision to upgrade for future expansion and WAN

Network Up gradation. The NMS shall be configured to determine the throughput of the leased line/cable or any other Internet Connection.

Degradation in signal is to be logged immediately. The ICSI or its authorized organization / person will be responsible to lodge the complaint to the Internet Service Provider (ISP) and log will be maintained by each party. ISP will send the call log report on during first three days of the month (on monthly basis).

1.11. End-to-End Service Requirement.

The bidder shall be responsible for providing Internet services on Endto-End basis, implying that all hardware and software required for implementation of services shall be sole responsibility of the bidder, up to the ICSI router. Likewise, the operation and maintenance of the service shall also be on end-to-end basis.

1.12. Infrastructure at ICSI premises.

ICSI shall provide at its premises a, 230V, Single Phase, 50 Hz, UPS

Power supply point, for bidders end terminal equipment. Bidder shall spell out in the bid any specific requirement for operation of its end terminal equipment.

1.13. Reduction

The bidder shall be a class A ISP Licensee (Documentary evidence to be submitted) and shall offer the quotation as per the guidelines announced by TRAI / Govt. Regulatory Authority. However, in case of

reducing tariff policies the bidder shall offer/agree to reduce bandwidth charges proportionately on the offered prices.

1.14. Preventive Maintenance

Service Provider shall perform preventive maintenance for the

Equipment on the ICSI site. The preventive Maintenance includes normal checks on a periodic basis to check the quality of the performance of the Equipment. The preventive maintenance means external and internal cleaning of the Equipment, benchmarking and generating reports pertaining to satisfactory through put in the network once in two months (within first three working days of the month) during the warranty period. In case of default of any or all of the mentioned conditions a penalty of Rs.500/-(Five Hundred only) per day or part of day will be levied on the Service Provider.

1.15 Spare Parts Support

The failed Equipment shall be replaced with in four hours through an exchange consisting of returning the failed unit and replacing an equivalent spare in good condition. These faulty units are sent back for repair to the service provider test facility.

1.16. Service Calls

The Service Provider will configure the existing Network Management

Software (NMS) at ICSI and his own location such that the fault is communicated immediately to the concerned engineer of the Service

Provider through SMS or / and E-mail. The software for all such calls will maintain a log. The Service Provider will maintain record for necessary action taken till the closing of the call. Monthly MIS of all such faults to the action taken closing date and time will be provided by the Service Provider on the first working day of the next month by 11:00

AM. In case the fault report is not received by ICSI the penalty of

Rs.500/- (Rupees Five Hundred only) per day of the delay will be levied on the Service Provider.

1.17 Response Time:

The calls will be communicated to your local office through Telephone, email and in writing. Calls should be responded with in 15 min. after logging the call with ISP. Call must be resolved with in 2 hrs and it should not exceed 2 hrs. under any circumstances. It would be the responsibility of vendor to ensure the desired uptime to avoid any penalties .Any Breakdown calls made before 1600 hrs is attended on same day and call made After 1600 hrs and cleared before 1200 hrs of next working day will not attract any penalty. Otherwise the penalty will be levied @ Rs 1000/- per day.

1.18. Bandwidth Management

The ICSI has procured Internet bandwidth from service providers. The

Service Provider shall test the bandwidth on regular basis and provide a monthly report on the exact bandwidth provided to ICSI. The report must be made available by the 5 th of the month on which it is due. In case of default a penalty of Rs.500/-(Five Hundred only) per day of default will be levied.

The Service Provider will ensure that proper log is maintained on the services provided by them to the ICSI. ICSI will lodge the complaint to the service providers help desk through phone or email or NMS and complaint number will be issued to ICSI. Further a monthly log of the disruption in services will be provided to the ICSI by the 3 rd day of the next month eg for June 2005, the disruption log is to be provided by 3 rd of July 2005. In case of default in lodging the complaint or nonproviding of log by due date a penalty of Rs.500/- (Five Hundred only) per day of default will be levied.

1.19

Configuration Management

ICSI has procured equipments like Routers ,Firewall , internet links and point to point link from service provider .The service provider shall responsible for any configuration changes or management of devices

.Service provider shall coordinate for any problem faced in day to day operation till the problem get resolved .If ICSI desire any configuration change or setup changes in benefit of institute at any stage and same will be done by the service provider. Firewall includes the VPN configuration for site to site, remote clients and SSL configuration.

Service provider shall be responsible for providing technical support and coordination to integrate of all devices supplied by service provider with existing services or connected devices running at ICSI.

Service provider will visit the office of ICSI within four hours of lodging the request. In case the service provide does not report at the ICSI premises within the desired time a penalty of rs.500/- per hour of the delay shall be levied.

1.20

Deliverables

Service provider shall deliver the services as per as per the expectation of the Institute.

Service provider will submit the complete project documentation including the configuration details of all the devices supplied or deployed by the service provider with implementation time line.

Service provider will submit the monthly reports as defined in 1.9 f network usage reports.

Service provider will submit monthly call log report that will be verified by the ICSI database.

Service provider will maintain the firewall, router configuration history log and same will be submitted to ICSI and will seek for approval in

writing from ICSI before making any changes in firewall configuration or with other devices.

Service provider will maintain incident management log that will be submitted to ICSI on the third of every month for the previous month.

Administrative Passwords of devices will be maintained by service provider but device monitoring passwords shall be provided to ICSI.

2. TERM

The term of this Agreement shall be three years beginning on the date of this Agreement. After the initial term, this Agreement may be renewed each year for an additional twelve (12) month period as per mutual understanding between the parties.

3. CONSIDERATION

In consideration of services being rendered by the Service Provider under this Agreement, ICSI shall pay an amount of Rs.___________

(Rupees ________________________________only) per year during the term of this Agreement. After the expiry of the term, the service charges shall be revised as per mutual agreement between the parties.

4. ICSI RESPONSIBILITIES

To facilitate Service Provider’s provision of Equipment and Services,

ICSI agrees to perform the following obligations:

4.1 Access : ICSI shall grant access at all times to Equipment, related sites, office areas and other facilities to Service

Provider and its authorized representatives, subject to ICSI's reasonable security restrictions. ICSI shall arrange for permission for access to offices of third parties for purposes of carrying out the work to be performed by Service Provider under this Agreement.

ICSI shall give access to Service Provider or its authorized representative to sources of electrical power, and any other necessary utilities and facilities, including telephone access to

Service Provider ‘s Network Operations Center or to ICSI’s offices which may be required in order for Service Provider to provide efficient Service.

4.2 Installation: ICSI'’s personnel shall co-operate and support

Service Provider's representatives, as required, for

Equipment installation, problem diagnosis and isolation of faults.

4.3 Additional ICSI Responsibilities: a) Provide space for indoors equipment and for routers, modems, spare and test Equipment; b) Provide for all necessary electricity and UPS systems of required rating for each site; c) Furnish all facilities from ICSI equipment to be interconnected with the Network; d) Provide access to Service Provider personnel during working hours and any subsequent assignee to all ICSI Premises;

5. FORCE MAJEURE

Service Provider shall not be responsible for delays or interruptions in the installation of the Equipment or provision of Services when such delays or interruptions are caused beyond the reasonable control of

Service Provider including acts of Government, acts of God, fire, flood, plague, earthquake, war, terrorism, civil strike or commotion.

6. INDEPENDENT TENDEROR OR SUBTENDEROR

The relationship of Service Provider to ICSI under this Agreement shall be that of an independent Tenderer.

7. Project Contacts: ICSI designates Director, Information Technology and Service Provider designates________ as the responsible person representing them for the Installation and Services Start-up Program.

These persons shall represent the respective Parties in all aspects of the provision of Equipment and Services.

8. TERMINATION

ICSI shall be entitled to terminate this Agreement forthwith and without prior notice or any liability, in case there is any violation of the terms of agreement or in case there are more than 3 penalties on the Service

Provider in any month.

9. ADDITIONAL CONDITIONS

9.1 Governmental Approvals: Service Provider will obtain all necessary licenses and approvals, including those of local, State, and Central Government for the successful implementation of all equipment.

The Parties shall co-operate to facilitate the obtainment of any necessary Governmental licenses and approvals.

9.2 Complete Agreement: This Agreement and all of its Attachments constitute the complete Agreement between the Parties and replace any written or oral Agreement or understanding with respect to the subject matter. Changes, amendments or interpretations of this Agreement shall be valid only if they are in writing and signed by both parties, except that each Party may make a change of domicile or change of the name of the person

to whom notifications shall be sent. This notification shall be made through a written document to the other Party to this

Agreement.

9.3 Non Waiver: Failure to exercise by either party of any right under this Agreement in one or more instances shall not constitute a waiver of those rights in another instance. Such waiver by one Party of any of the rights established herein shall not be considered as a waiver of another right established herein.

9.4 Notifications: All notifications or notices related to this

Agreement shall be made in writing and shall be effective when they are delivered personally or sent by registered mail to the addresses indicated in this Agreement. Any change of Address should be notified. The notification must only be made to the designated authority in ICSI.

9.5 Headings: The headings used in this Agreement are for purposes of convenience only and shall not control the language or meaning of the provision following.

9.6 Precedence: In the event of any ambiguity or doubt or dispute on the terms and conditions applicable the order of precedence for the purposes of resolving such ambiguity, doubt or dispute shall be :

(1) This Agreement

(2) The Attachments

(3) The Purchase Order

(4) The Offer

10. ARBITRATION

Any dispute arising out of or connected with the tender shall be referred to the sole arbitrator appointed by the Secretary & CEO, ICSI or his nominee. The arbitration proceedings shall be conducted in accordance with the Arbitration & conciliation Act, 1996 and the decision of the arbitrator shall be final and binding on the parties. The arbitration proceedings will be conducted in Delhi and will be subject to the jurisdiction of the courts in Delhi.

In case the service provider fails to appoint an arbitrator within 30 days from the receipt of the request to do so by the ICSI, Secretary & CEO ,

ICSI will designate the sole arbitrator.

Subject to as aforesaid, the provisions of the Arbitration and

Conciliation Act. 1996 and any statutory modifications or re-enactment in lieu thereof shall apply to the arbitration proceedings under the clause.

11. JURISDICTION OF COURTS:

All disputes arising out of or relating to the Tender shall be deemed to have arisen in New Delhi and only courts having jurisdiction over Delhi shall determine the same.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed in duplicate as of the day and month and year first written above.

FOR……Service Provider’s

Secretaries of India

AUTHORISED SIGNATORY

FOR the Institute of Company

AUTHORISED SIGNATORY

NAME:

DESIGNATION:

DATE:

In presence of

1.

2.

NAME:

DESIGNATION:

DATE:

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