Notice the order of questions and choices will be altered in the quiz. Be
sure to STUDY the questions and materials.
1 A set of integrated software modules for finance and accounting, human resources,
manufacturing and production, and sales and marketing that allows data to be used by multiple
functions and business processes best describes:
a.
b.
c.
d.
process management software .
enterprise software.
collaboration software.
application software.
Reference: p. 380
2 When tailoring a particular aspect of a system to the way a company does business, enterprise
software can provide the company with:
a.
b.
c.
d.
configuration tables.
project workbooks.
data dictionaries.
state transition diagrams.
Reference: p. 381
3 A network of organizations and business processes for procuring raw materials, transforming
these materials into intermediate and finished products, and distributing the finished products to
customers is called a:
a.
b.
c.
d.
distribution channel.
supply chain.
value chain.
marketing chain.
Reference: p. 385
4 Planning and control of all factors that will have an impact on transporting a product or service
best defines:
a.
b.
c.
d.
acquisition.
research and development.
logistics.
procurement.
Reference: p. 387
5 A scheduling system for minimizing inventory by having components arrive exactly at the
moment they are needed and finished goods shipped as soon as they leave the assembly line best
describes:
a.
b.
c.
d.
just-in-time.
stockless inventory.
ASAP inventory.
replenishment-only inventory.
Reference: p. 387
6 Systems to manage the flow of products through distribution centers and warehouses to ensure
that products are delivered to the right locations in the most efficient manner best describes:
a.
b.
c.
d.
supply chain demand systems.
supply chain delivery systems.
supply chain planning systems.
supply chain execution systems.
Reference: p. 389
7 Which of the following is NOT for measuring supply chain performance:
a.
b.
c.
d.
Delta-normal.
fill rate.
cycle time for sourcing.
forecast accuracy.
Reference: p. 389
8 A supply chain driven by actual customer orders or purchases so that members of the supply
chain produce and deliver only what customers have ordered best describes:
a.
b.
c.
d.
pull-based model.
innovation-based model.
push-based model.
replenishment-based model.
Reference: p. 391
9 A method of firm interaction with a customer, such as telephone, e-mail, customer service desk,
conventional mail, or point of purchase best describes:
a. point of presence.
b. touch point.
c. market entry.
d. channel point.
Reference: p. 394
10 This company is the market-leading vendor of customer relationship management software:
a.
b.
c.
d.
IBM.
Microsoft.
Siebel Systems.
J. D. Edwards.
Reference: p. 395
11 Verizon sells telephone services that include local and long-distance service, voice mail
service, caller identification, and digital subscriber line access to the Internet. This is a form of:
a.
b.
c.
d.
up-selling.
bundling.
customer relationship management.
cross-marketing
Reference: p. 395
12 Measurement of the number of customers who stop using or purchasing products or services
from a company; it is used as an indicator of the growth or decline of a firm’s customer base best
describes:
a.
b.
c.
d.
e.
turnover rate.
churn rate.
decline rate.
asset turns.
fill rate.
Reference: p. 398
13 Knowledge that resides in the minds of employees that has not been documented is called:
a.
b.
c.
d.
tacit knowledge.
organizational memory.
standard operating procedures.
corporate culture.
Reference: p. 416
14 Which of the following would NOT be classified as a form of intelligent technique?
a.
b.
c.
d.
Data mining
Case based reasoning
Neural networks
Virtual reality
Reference: p. 421
15 One of the largest players specializing in the development of semistructured knowledge
systems is a Canadian software company known as:
a.
b.
c.
d.
Hummingbird.
Blue bird.
Purple martin.
Red robin.
Reference: p. 425
16 Virtually all expert systems deal with problems of:
a.
b.
c.
d.
policy development.
classification.
logic and control.
high complexity.
Reference: p. 427
17 A widely adopted enterprise knowledge network system is:
a.
b.
c.
d.
Hummingbird.
AskMe.
Ask Jeeves.
Tagger.
Reference: p. 429
18 CAD/CAM workstations:
a. provide engineers, designers, and factory managers with precise control over industrial design
and manufacturing.
b. provide an important source of expertise for organizations.
c. allow groups to work together on documents.
d. are high-end PCs used in the financial sector to analyze trading situations instantaneously and
facilitate portfolio management.
Reference: p. 435
19 Which of the following is used for knowledge discovery?
a.
b.
c.
d.
Expert systems
Transaction processing systems
Case-based reasoning
Data mining
Reference: p. 436
20 The AI shell is:
a. a strategy for searching the rule base in an expert system that begins with information entered
by the user.
b. the programming environment of an expert system.
c. a method of organizing expert system knowledge into chunks.
d. a strategy for searching the rule base in an expert system that begins with a hypothesis.
Reference: p. 436
21 An inference engine is:
a. a strategy for searching the rule base in an expert system that begins with information entered
by the user.
b. the programming environment of an expert system.
c. a method of organizing expert system knowledge into chunks.
d. a strategy used to search through the rule base in an expert system in one of two ways.
Reference: p. 436
22 Forward chaining is:
a. a strategy for searching the rule base in an expert system that begins with information entered
by the user.
b. the programming environment of an expert system.
c. a method of organizing expert system knowledge into chunks.
d. a strategy for searching the rule base in an expert system that begins with a hypothesis.
Reference: p. 436
23 Backward chaining is:
a. a strategy for searching the rule base in an expert system that begins with information entered
by the user.
b. the programming environment of an expert system.
c. a method of organizing expert system knowledge into chunks.
d. a strategy for searching the rule base in an expert system that begins with a hypothesis.
Reference: p. 437
24 Which of the following is the expert system used by Countrywide Funding Corp. to make
preliminary creditworthiness decisions on loan requests?
a.
b.
c.
d.
AskMe
EVAL
CLUES
CBR
Reference: p. 438
25 Systems whose architecture is based on the human brain’s mesh-like neuron structure are
called:
a.
b.
c.
d.
knowledge-based systems.
neural networks.
fuzzy logic systems.
expert system.
Reference: p. 441
26 Decision makers can follow a definite procedure for making a decision, it is said to be a(n):
a.
b.
c.
d.
structured decision.
unstructured decision.
semistructured decision.
obscure decision.
Reference: p. 461
27 Which
phase of decision making finds or recognizes a problem, need, or opportunity?
a. Design
b. Intelligence
c. Choice
d. Implementation
Reference: p. 462
28 Simon’s description of decision-making consists of four stages:
a.
b.
c.
d.
planning, financing, implementation, and maintenance.
planning, design, implementation, and maintenance.
intelligence, design, choice, and implementation.
intelligence, design, financing, and implementation.
Reference: p. 462
29 In data mining, occurrences linked to a single event are called:
a.
b.
c.
d.
associations.
sequences.
classifications
clusters.
Reference: p. 467
30 Optimization models often use:
a.
b.
c.
d.
data co-integration.
linear programming.
abstract decision processing.
model data libraries.
Reference: p. 469
31 Backward sensitivity analysis software is used for:
a.
b.
c.
d.
sequencing.
what-if.
goal seeking.
slice and dice.
Reference: p. 470
32 This information system uses data visualization technology to analyze and display data for
planning and decision making in the form of digitized maps:
a.
b.
c.
d.
GIS.
DSS.
MIS.
TPS.
Reference: p. 473
33 Idea organizers in a GDSS:
a.
b.
c.
d.
facilitate the organized integration and synthesis of ideas generated during brainstorming.
document group agreement on definitions of words and terms central to the projects.
use structured approaches to evaluate the impact of an emerging proposal on the organization.
aid the organizers in premeeting planning by identifying issues of concern.
Reference: p. 477
34 Two principal methodologies for establishing the essential information requirements of the
organization as a whole are:
a.
b.
c.
d.
personal interviews and critical success factors.
enterprise analysis and systems analysis.
object-oriented design and systems analysis.
enterprise analysis and critical success factors.
Reference: p. 499
35 The streamlining of standard operating procedures to eliminate obvious bottlenecks is:
a.
b.
c.
d.
rationalization of procedures.
paradigm shifts.
accessibility and empowerment.
automation.
Reference: p. 501
36 The radical redesign of business processes is:
a.
b.
c.
d.
rationalization of procedures.
paradigm shifts.
accessibility and empowerment.
business process reengineering.
Reference: p. 501
37 A paradigm shift involves:
a.
b.
c.
d.
rethinking the nature of the business itself.
rethinking the nature of the information systems process itself.
rethinking the nature of the organization itself.
Both a and b
Reference: p. 501
38 A specific measure of quality, representing 3.4 defects per million opportunities best describes:
a. return on investment.
b. activity-based cost.
c. internal rate of return.
d. six sigma.
Reference: p. 505
39 System testing:
a. includes all the preparations for the series of tests to be performed on the system.
b. tests the functioning of the system as a whole in order to determine if discrete modules will
function together as planned.
c. tests each program separately.
d. provides the final certification that the system is ready to be used in a production setting.
Reference: p. 509
40 The industry standard for representing various views of an object-oriented system that uses a
series of graphical diagrams is:
a.
b.
c.
d.
XTHML.
XML.
UML.
PPT.IP.
Reference: p. 514
41 Web services use:
a.
b.
c.
d.
a proprietary architecture.
a “plug and play” architecture.
joint application development.
rapid application development.
Reference: p. 528