RINCHEN DONKA LAMA
Block 4, Street 23, Mangaf, Kuwait
Tel: +965 65864655 Email: rinchen.dl@gmail.com
PROFILE
A friendly, caring and patient PGCE student currently undertaking an online subject knowledge enhancement course on
Mathematics with experience within a classroom. Enthusiastic and hardworking, a fast learner keen to work with children
and in a school environment. Strong interpersonal and communicational skills gained from various work experiences.
ACADEMIC ACHIEVEMENTS
BA in Business and Management (top up) (2009) in University of Winchester, UK:
Overall degree grade: High 2:1
● Modules studied include: Strategic Management, Financial Management, Investment, Operations Management,
Business Interaction Design, Thinking About Management and a Final Year Project.
● Final Year Project: Chosen topic was based on the Environmental Challenges faced by the airlines industry and
what strategic and environmental methods and steps they are taking to tackle the rising concern for global
warming.
Higher National Diploma (2006-2008) in Business Administration in Cavendish College, London: Achieved
Distinctions in 10 modules: Marketing, Managing Financial Resources and Decisions, Common Law, Business Decision
Making, Research Project, Managing Communications, Knowledge and Information, Managing Accounting, Marketing
Planning, Human Resources Management and Information Systems.
Achieved Merits in 6 modules: Organizations and Behaviour, Business Environment, Business Strategy, Managing
Professional Development , Working with and Leading People and Managing Activities to Achieve Results.
A levels (2003-2005) in Jerudong International School in Brunei : Mathematics (B), Geography (C) and English
Literature (D) and AS level in 2004 in English Language (B) and History (C).
WORK EXPERIENCE
June 2010 – October 2012
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Operations Management Graduate Scheme
Gist Ltd, UK
Warehouse – Managed shifts in the Marks & Spencer warehouse in Bristol with teams ranging from 20 to 30
members. Responsibilities included managing productivity and performance by organizing the hours and
motivating team members.
Transport – Daily duties included planning the store runs for the following day by analysing the fluctuating
volumes.
○ Managing a team of 80 drivers and planning their daily duties and scheduling their rotas.
○ Making sure that every trip was correct by complying with the transport legislation and that deliveries
were on time.
○ Managing the fleet and allocations on a daily basis.
○ Had to make quick decisions regarding accidents, taking on primary jobs and problems arising from
incidents on road, driver’s hours, etc.
○ Ensuring operational targets (KPIs) were met daily, weekly and monthly along with completing reports.
○ Saving costs, trips and initiating new store tie ups for save mileages.
British Airways In flight Retail- A Super User for new flight reconciliation system that new client Tourvest has
implemented.
○ Specially selected from the company to support the team during the crucial transitional period.
○ Project management included being a super user, training planning, implementing the training, writing
detailed manual for management and team members.
○ Working closely with client to develop the system to support the operation to its utmost. Dealing with
issues that the system might have or issues that can cause problems when it was launched.
○ Involved in HR duties such as recruitment including conducting interviews, payroll and training.
March 2006 – July 2008 Sales Advisor - Supervisor
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Customer service oriented job where I dealt with all types of people from varied nationalities.
Duties include serving customers at till points and on the shop floor which assisted in acquiring diplomacy and
communicational skills. Was trained to convince customers to open store cards and develop a personal
relationship with loyal customers.
As a Supervisor, managed teams of 15-20 members on a daily basis and within budget.
Ensured product presentation and availability at all times.
Strong commercial and leadership skills acquired whilst coaching, motivating and managing people and time.
In conjunction with the Sales manager developed sales strategies, set targets by monitoring performances and
evaluation and allocated jobs to sales advisors.
Involved in HR duties such as recruitment, payroll, training.
September 2005 - June 2006:
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Debenhams Retail PLC, London UK
Primary Teacher, Rosarium Academy, INDIA
Voluntary work in a small village called Rimbick in the Northern region of India. Main duties consisted of teaching
English, Math and Social Studies to children aged 4 to 14.
Assisted with the management and accounts of the primary school.
Duties also included filing, photocopying, answering queries and submitting a daily summary of class plans.
March 2005-May 2005: Part time voluntary helper, Child Development Centre BRUNEI
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Weekend helper at the Centre for children with Special Education Needs and their families.
Provided the Centre’s Carers and the parents of the students with practical support including reading and coordinating “play” activities.
SKILLS
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IT literate: Microsoft Word, Microsoft PowerPoint, Microsoft Excel.
Strong interpersonal and communicational skills gained in dealing with clients directly and various customer
service roles.
Presentation skills and confidence built by work experience and by presentations done in groups of 4 to 10.
Team working and problem solving skills developed throughout all my work experiences.
Planning and coordination roles in GIST whilst working in Transport and while coordinating training in my role
at British Airways In flight Retail.
Time management: Crucial whilst in Transport managing deliveries on time, drivers, etc.
Maintained a work-life balance. Throughout my degree, I balanced my studies and a part time job at Debenhams,
which entailed organisation and prioritization.
ADDITIONAL
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Volunteering in India and Brunei has helped me develop essential skills and build up my confidence. It required
patience and the ability to think quickly in different situations and remain positive at all times.
Personal interests include travelling, swimming, reading and walking.